12/2/23, 10:43 AM Error 1603 when installing GFI LanGuard – GFI LanGuard Support

SIGN IN

GFI LanGuard Support > LanGuard KB > Installation

🔍 Search

Articles in this section

▾

Error 1603 when installing

GFI LanGuard
Author: Luis Fernandes 3 years ago · Updated

Answer
Problem
The installation of GFI LanGuard fails and displays error 1603.

Environment
GFI LanGuard
All supported environment

Possible causes
This is a generic error which can have different causes, such as:

Database upgrade errors.

Short file name creation is disabled on the target machine.
An Install Script custom action is prototyped incorrectly.
A file is locked and cannot be overwritten.
The Microsoft Windows Installer Service is not installed correctly.
The Windows Temp folders are full.
The setup was corrupted after installation and, therefore, fails with
this error during un-installation.
An older version of Install Shield Developer is being used.
Print and File sharing is disabled.

Possible solutions
1. Go to Start > Run and type %temp%.
2. Open the file lanss_v121_agentinstallkitlog.txt in a text editor.
3. Search for return value 3 which should be located in the verbose
log that lists the action that failed and caused the setup to rollback.

The indications of the file can point to one or more of the following
solutions:

Possible solution 1: Empty all temporary folders

1. Launch command prompt.

2. Run the command set
3. Note the path listed for TEMP and TMP. For example:

TEMP=C:\Users\Owner\AppData\Local\Temp
TMP=C:\Users\Owner\AppData\Local\Temp

https://support.languard.gfi.com/hc/en-us/articles/360015163719-Error-1603-when-installing-GFI-LanGuard 1/4
12/2/23, 10:43 AM Error 1603 when installing GFI LanGuard – GFI LanGuard Support

4. Delete all files in these locations.

Possible solution 2: Close other applications

Make sure no other applications, including utilities such as virus scanners,
are running in the background. Close all running applications and utilities,
and launch the installation again.

Possible solution 3: Make sure short file name creation is

enabled

1. Go to Start > Run and type regedit.

2. Navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileS
ystem.
3. Double-click NtfsDisable8dot3NameCreation.
4. Change the value to 0.
5. Reboot the machine to apply this change.

Note: If short file name creation is required to be disabled, reset the

NtfsDisable8dot3NameCreation value to 1 after installation and
reboot.

Possible solution 4: Ensure that the Windows Installer

Service is running

1. Go to Start > Run and type services.msc.

2. Find the Windows Installer service and ensure that the status is set
to Running and that it is set to Automatic startup.
3. Right-click > Properties to change the startup setting or to start
the service.

Possible solution 5: Re-register the MSIExec

1. Open a command prompt in elevated mode as Administrator.

2. Run the commands below:

MSIExec /unregister
MSIExec /regserver

Possible solution 6: Ensure the user logged on the server

has enough permission on the drive

1. Navigate to the driver where the previous version of GFI Languard

is installed. For example, drive C.
2. Right-click Properties and go the security tab.
3. Click SYSTEM and ensure that the Allow box of every item in
Permissions for SYSTEM is checked.
4. Repeat the previous step for Administrators.
5. Add the domain administrator user and grant full permissions on
the drive.
6. Click Apply and click OK twice.

Possible solution 7: Upgrade GFI LanGuard from clean

boot
Start GFI LanGuard server using clean boot and verify if the upgrade is
completed:

Microsoft Windows 7, 8 and

10:http://support.microsoft.com/kb/929135
Microsoft Windows Server 2008, 2012 and 2016

1. Go to Start > Run and type msconfig.exe.

https://support.languard.gfi.com/hc/en-us/articles/360015163719-Error-1603-when-installing-GFI-LanGuard 2/4
12/2/23, 10:43 AM Error 1603 when installing GFI LanGuard – GFI LanGuard Support

2. Under Boot check Safe boot and Minimal.

3. Click Apply and click OK.
4. Reboot the server.
5. Install GFI LanGuard.

If the problem persists proceed with a clean installation by creating

LanGuard backups and removing the existing installation.

1. Create all backups for GFI LanGuard following the support

article, https://www.gfi.com/support/products/gfi-languard/How-to-
backup-GFI-LanGuard
2. Uninstall LanGuard from Control Panel.
3. Reinstall GFI LanGuard using the latest version.
4. Link old database in the new installation of LanGuard >
Configuration > Database maintenance options > Database
backend settings... Under Database Name field enter the LanGuard
database name that was previously used.
5. Import settings from the exported backup in the new installation of
LanGuard by using the below support article:

https://manuals.gfi.com/en/languard/content/acm/topics/installing_g
fi_languard/importing_and_exporting_settings.htm

Possible solution 8: Run the Microsoft Windows Installer

CleanUp utility
If this error occurs during uninstallation, use the Microsoft Windows
Installer CleanUp utility to uninstall the GFI LanGuard. You can re-
attempt the installation process after uninstallation.

Was this article helpful?

Yes No

0 out of 0 found this helpful

Related articles
Why do I get vague error code
1603 when installing Central
Management Server?

Installing GFI LanGuard

Providing Troubleshooter Logs from

GFI LanGuard Server

Can't deploy or install GFI

LanGuard Agent after failed
installation

GFI LanGuard System

Requirements

Recently viewed
articles
Why are the Updates for the
Supported by GFI LanGuard Third-

https://support.languard.gfi.com/hc/en-us/articles/360015163719-Error-1603-when-installing-GFI-LanGuard 3/4
12/2/23, 10:43 AM Error 1603 when installing GFI LanGuard – GFI LanGuard Support

Party Applications Not Showing

Up?

© 2023 GFI USA, LLC Contact Us | Sitemap | Legal | Copyright | Privacy and Cookies English (US)

https://support.languard.gfi.com/hc/en-us/articles/360015163719-Error-1603-when-installing-GFI-LanGuard 4/4