Amit Teli

Support Engineer
Document: Resume/CV/Career/Job Application

Name: AmitTeli
Email id: amitteli@zohomail.in
Contact/WhatsApp/Mobile/Telephone Number: +91-0-6362383818 & +91-0-9739321019
Location: Bengaluru/Bangalore / https://maps.app.goo.gl/5j9pdK9oRLDbBap39
Pin code/Postal Code/Zip Code: 560073

Profile summary: “Entry-level Support Engineer having 2.8+ years of experience with
Contact/WhatsApp number: +91 9739321019 & +91 6362383818 with email: amitteli@zohomail.in
and passion for customer satisfaction and online marketing/project management/tutoring. AmitTeli
Skilled in communication, problem-solving, and telecommute tools, with experience in US/UK
process and with a dedication for continuous improvement. Committed to deliver exceptional
customer experiences and contributing to innovative digital marketing/management strategies.”

Skills Set:
1. Technical skills:
- Basic understanding of operating systems (Windows)
- Familiarity with software applications and troubleshooting
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

2. Problem-solving skills:
- Analytical thinking and logical reasoning
- Ability to identify and isolate issues
- Effective troubleshooting and debugging techniques

3. Communication skills:
- Excellent written and verbal communication (English, Kannada)
- Active listening and empathy
- Ability to explain technical concepts to non-technical users

4. Customer service skills:

- Friendly and approachable demeanor
- Patience and understanding in high-pressure situations
- Strong customer-centric mindset

5. Collaboration and teamwork:

- Ability to work effectively in a team environment
- Willingness to learn from others and share knowledge
- Open communication and feedback

6. Adaptability and continuous learning:

- Eagerness to learn new technologies and processes
- Ability to adapt to changing priorities and workflows
- Commitment to ongoing self-improvement and professional development

7. Tools and software:

- Familiarity with helpdesk software (e.g., Zendesk, Freshdesk,..)
- Knowledge of remote desktop tools (e.g., TeamViewer, Remote Desk, RDP, Slack, Zoom,…)

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Support Engineer
- Familiarity with Microsoft Office Suite (Word, Excel, Teams, Outlook)

Career Goals:

1. Technical Expertise:
- Achieve expert-level knowledge of specific products or technologies
- Develop proficiency in troubleshooting and resolving complex technical issues
- Stay up-to-date with industry advancements and emerging technologies

2. Leadership and Mentorship:

- Lead a team of support engineers or become a technical lead
- Mentor junior engineers, sharing knowledge and expertise
- Develop leadership and management skills

3. Customer Satisfaction:
- Consistently exceed customer satisfaction targets (e.g., 95% or above)
- Develop strong relationships with customers, understanding their needs and delivering
personalized solutions
- Improve customer retention and loyalty

4. Process Improvement:
- Analyze and optimize support processes, implementing efficient solutions
- Develop and implement automation tools or scripts to streamline support
- Improve first-call resolution rates and reduce escalation rates

5. Communication and Collaboration:

- Enhance written and verbal communication skills, effectively articulating technical information to
non-technical audiences
- Develop strong collaboration skills, working with cross-functional teams (e.g., sales, marketing,
product development)
- Improve documentation and knowledge-sharing within the support team

6. Professional Development:
- Pursue industry-recognized certifications (e.g., CompTIA, Cisco, Microsoft)
- Attend conferences, workshops, and training sessions to stay current with industry trends
- Develop soft skills, such as time management, prioritization, and adaptability

7. Innovation and Creativity:

- Develop innovative solutions to complex technical problems
- Design and implement new tools or processes that improve support efficiency
- Encourage and implement customer feedback and suggestions

Education:

1. Bachelor's degree (English)

2. 2nd PUC (Second Year Pre-University Course) (Commerce)
3. 10th Standard/SSLC

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 Amit Teli
Support Engineer
Career/Work/Job Experience: 4 Years
Company: Confidential
Title: Support Engineer

Roles and Responsibilities:

1. Customer Support:
-Resolve complex technical/consumer issues for customers via phone, email, chat.
- Provide timely and effective solutions, ensuring high customer satisfaction.
- Escalate issues to senior engineers or other teams as needed.

2. Technical Troubleshooting:
-Troubleshoot and debug technical issues, identifying root causes and proposing solutions.
- Collaborate with customers to gather information, reproduce issues, and test solutions.
- Develop and implement creative solutions to recurring issues or systemic problems.

3. Customer Communication:
- Communicate technical information to non-technical customers, explaining complex concepts in
simple terms.
- Manage customer expectations, providing regular updates and status reports.
- Build strong relationships with customers, understanding their needs and delivering personalized
support.

4. Documentation and Knowledge Sharing:

- Documentation, knowledge base articles, and troubleshooting guides.
- Share knowledge and expertise with junior engineers, mentoring and training as needed.
- Contribute to the development of support processes, procedures, and best practices.

5. Collaboration and Leadership:

- Lead or participate in cross-functional teams to address complex technical issues or projects.
- Collaborate with other support engineers, sharing knowledge and expertise.
- Mentor junior engineers, providing guidance and support to help them develop their skills.

6. Continuous Improvement:
- Stay up-to-date with industry trends, emerging technologies, and new tools.
- Identify areas for process improvement, proposing changes and implementing solutions.
- Participate in training and professional development opportunities to enhance technical and soft
skills.
Company: Siddhant Technologies
Additional Responsibilities:

1. Develop and deliver training sessions for customers, internal teams, or stakeholders.
2. Collaborate with product development teams to provide customer feedback and insights.
3. Participate in beta testing and product validation to ensure customer-centric solutions.

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Support Engineer
Work Timings: USA/UK Process/Project, Night Shift
Work Location: Work from Home/WFH/Remote/Telecommute/Virtual
Work Tenure: 200 to 300 Months Minimum
Notice Period: Immediate Joiner/Less than 15 days
English Typing Speed: 60 to 80 WPM

Industry Skills & Certifications/Certificates:

Keonics:
1. Office Management Certificate

EDUCBA:
1. SkillUP 101 - Google Ads

HubSpot/HubSpot Academy:
1. SEO
2. Digital Marketing
3. SEO II
4. Social Media Marketing
5. Email Marketing

TCS iON:
1. Basics of Customer Services
2. Contract Management for Beginners
3. Basics of Wealth Management

Microsoft Learn:
Verification Link: https://learn.microsoft.com/en-us/users/amitteli-6347/

1. Describe Windows Server administration tools

2. Introduction to AD DS
3. Manage AD DS domain controllers and FSMO roles
4. Describe cloud computing
5. Describe the benefits of using cloud service
6. Describe cloud service types
7. Microsoft Azure Fundamentals: Describe cloud concepts
8. Describe Azure compute and networking services
9. Describe Azure storage services
10. Describe the core architectural components of Azure
11. Describe Azure identity, access, and security
12. Microsoft Azure Fundamentals: Describe Azure architecture and services
13. Explore fundamental relational data concepts
14. Explore relational database services in Azure
15. Microsoft Azure Data Fundamentals- Explore relational data in Azure
16. Use Azure Resource Manager
17. Introduction to Azure Cloud Shell
18. Introduction to Bash
19. Introduction to PowerShell

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Support Engineer
IBM:
1. IoT - Maximo Workforce Management
2. IoT - Maximo Contract Management

Google/Grow With Google:

1. Manage Project Communication
2. Send Emails in the Workplace
3. Use Digital Tools for Everyday Tasks
4. Write a Press Release
5. Design a Website to Promote a Project
6. Understand Your Digital Footprint
7. Prepare For Your Business Plan
8. Write a Business Plan
9. Use Google Drive to Organize Files and Folders
10. Start or Join a Video Conference with Google Meet
11. Communicate With Your Team Using Google Chat
12. Communicate Using Email
13. Google Search for Beginners
14. Google Drive for Beginners
15. Gmail for Beginners
16. Try a Career in Digital Marketing & E-commerce
17. Try a Career in Data Analytics
18. Try a Career in Project Management
19. Use Digital Tools to Work Remotely
20. Manage Project Communication

HP Life/HP Foundation:
1. Social Media Marketing
2. Selling Online
3. Effective Business Websites
4. Your Target Audience
5. Unique Value Proposition
6. Customer Relationship Management
7. The Art of Sales: Fundamentals of Selling
8. Marketing Benefits vs. Features
9. Marketing Basics
10. Introduction to Digital Business Skills
11. IT for Business Success
12. Inventory Management
13. Effective Leadership
14. Effective Presentations
15. Business Email
16. Business Communications
17. Presenting Data
18. Circular Economy
19. Social Entrepreneurship
20. Starting a Small Business
21. Growth Engine for Your Business

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Support Engineer
22. 3D Printing
23. Design Thinking
24. Strategic Planning
25. Cash Flow
26. Basics of Finance
27. Profit and Loss
28. Finding Funding
29. Sales Forecasting
30. Success Mindset

Infosys/Infosys Springboard/Infosys Wingspan:

Verification Link: https://verify.onwingspan.com/

1. Introduction to Digital Marketing

2. Basics of Business Communication
3. Agile Scrum in Practice
4. AZ 900: Microsoft Azure Fundamentals
5. Building an Agile Mindset
6. Email Writing Skills
7. ITIL Awareness
8. Time Management
9. Getting Started with Working Remotely
10. Creative Thinking
11. Email Etiquette
12. Business Process Management
13. Contact Center(CC) - An Overview
14. Business Writing
15. Business English
16. Probing Skills
17. DNS
18. Affiliate Marketing
19. Network Fundamentals
20. Customer Relationship Management
21. Email Marketing Training
22. Managing Customer Feedback
23. Essentials of Cloud Computing
24. Lean Management
25. Digital Marketing (Module #1)-Introduction
26. Digital Marketing (Module #2)-Facebook Marketing
27. Digital Marketing (Module #3)-Twitter Marketing
28. Digital Marketing (Module #4)-SEO,SMM,PPC
29. Digital Marketing (Module #5)-Blogging
30. Enterprise Functions
31. Introduction to Cyber Security
32. AI Bootcamp – for Marketing
33. Communicating to Succeed
34. Social Network Marketing
35. Search Engine Optimization - Introductory Course
36. Identity Governance and Administration
37. Identity and Access Management IAM

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Support Engineer
38. Programming in C

Infosys Wingspan/SkillSoft:
Verification Link: https://skillsoft.digitalbadges.skillsoft.com/profile/amitteli400485/
https://certs-at.blogspot.com/2024/05/skillsoft-amitteli-certificates.html

1. Achieving Customer-centric Design with User Personas

2. Achieving Digital Dexterity
3. An Introduction to Generative AI
4. Assessing Digital Challenges and Risks
5. Best Practices for Digital Transformation
6. Building a Digital Market via Websites and Email
7. CAPM®: Project Functions
8. CAPM®: Project Management Key Concepts
9. CompTIA A+ 220-1001: Cloud Computing
10. CompTIA A+ 220-1001: Network Hosts
11. CompTIA A+ 220-1001: TCP & UDP ports
12. CompTIA A+ 220-1002: Comparing Common Operating Systems
13. CompTIA A+ 220-1002: Critical Security Concepts
14. CompTIA A+ 220-1002: Operational Procedures Best Practices
15. CompTIA A+ 220-1002: Software Troubleshooting
16. CompTIA A+ 220-1002: Windows Control Panel Utilities
17. CompTIA A+ Core 1: Best Practices for Resolving Problems
18. CompTIA A+ Core 1: Cable Types & Connectors
19. CompTIA A+ Core 1: Client-side Virtualization
20. CompTIA A+ Core 1: Cloud Computing Concepts
21. CompTIA A+ Core 1: Installing Hardware & Display Components
22. CompTIA A+ Core 1: Mobile Device Accessories & Network Connectivity
23. CompTIA A+ Core 1: Motherboards, CPUs, & Add-on Cards
24. CompTIA A+ Core 1: Multifunction Devices & Printer Consumables
25. CompTIA A+ Core 1: Networking Concepts & Configurations
26. CompTIA A+ Core 1: Networking Fundamentals
27. CompTIA A+ Core 1: Power Supplies
28. CompTIA A+ Core 1: RAM & Storage Solutions
29. CompTIA A+ Core 1: Troubleshooting & Resolving Printer Issues
30. CompTIA A+ Core 1: Troubleshooting Wired & Wireless Networks
31. CompTIA A+ Core 1: Wireless Networking & Services
32. CompTIA A+ Core 2: Desktop, Server, & Mobile Operating Systems
33. CompTIA A+ Core 2: Malware Detection, Removal, & Prevention
34. CompTIA IT Fundamentals: Authentication & Disaster Recovery
35. CompTIA IT Fundamentals: Basic IT Concepts
36. CompTIA IT Fundamentals: CIA Triad
37. CompTIA IT Fundamentals: Computer Devices & Components
38. CompTIA IT Fundamentals: Data, CPUs, & Troubleshooting
39. CompTIA IT Fundamentals: Database Concepts
40. CompTIA IT Fundamentals: Internet, Storage, & Computer Systems
41. CompTIA IT Fundamentals: Networking & Wireless Technologies
42. CompTIA IT Fundamentals: Operating Systems
43. CompTIA IT Fundamentals: Privacy & Encryption

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Support Engineer
44. CompTIA IT Fundamentals: Software Concepts
45. CompTIA IT Fundamentals: Software Development Concepts
46. Creating Effective Social Customer Service
47. Cultivating a Passion for Learning in Yourself and Others
48. Customer Service: Adapting to Your Customers' Cues
49. Customer Service: Discovering Customer Needs
50. Customer Service: Fostering a Service Mindset
51. Design Thinking for Innovation: Defining Opportunities
52. Designing a Customer Service Strategy
53. Developing and Supporting an Agile Mindset
54. Digital Transformation Insights: Marketing, Sales & Engineering Functions
55. Effective Digital Community Management
56. Embracing a Customer-obsessed Mentality
57. Embracing the Digital Opportunity
58. Enhancing the Customer Experience with HCI
59. Expanding Your Digital Mindset
60. Exploring Customer Journey Mapping
61. Facing Confrontation in Customer Service
62. FC0-U61 : IT Fundamentals (ITF+) | Practice Test
63. Final Exam: Lean Six Sigma Black Belt
64. Framing Opportunities for Effective Data-driven Decision Making
65. Generative AI on AWS: Getting Started
66. Helping Customers Find You
67. Identifying Risks in Your Organization
68. Keeping Your Skill Set Current in the Digital Economy
69. Leading in the Age of Generative AI
70. Managing Your Corporate Reputation Online
71. Microsoft Azure Fundamentals: AZ-900 Exam Preparation
72. Process Enhancements: System Life Cycle Process & Models Management
73. Professional in Human Resources: Benefits
74. Professional in Human Resources: Business Environment
75. Professional in Human Resources: Business Planning
76. Professional in Human Resources: Compensation
77. Professional in Human Resources: Employment Legislation
78. Professional in Human Resources: HR Organization
79. Professional in Human Resources: HR Tools and Processes
80. Professional in Human Resources: Introduction to PHR® Exam
81. Professional in Human Resources: Job Architecture
82. Professional in Human Resources: Learning
83. Professional in Human Resources: Organizational Development
84. Professional in Human Resources: Organizational Relations
85. Professional in Human Resources: Performance Management
86. Professional in Human Resources: Recruiting
87. Professional in Human Resources: Talent Planning
88. Prompt Engineering: Generative AI for Reconnaissance
89. Prompt Engineering: Generative AI for Scanning & Enumeration
90. Prompt Engineering: Generative AI for System Hacking
91. Rapport Building in Customer Service
92. Reaching Customers Digitally
93. Reimagining the Customer Experience with Generative AI

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Support Engineer
94. RSTECH: Cisco Equipment, Components, & Port Characteristics
95. RSTECH: Cisco Memory Functions & Removing Cisco Devices
96. RSTECH: IOS Commands, Startup-Config, & IOX-XE Modes
97. RSTECH: Network Responsibilities, Addressing, & Utilities
98. RSTECH: Networking Hardware, Models, & Technologies
99. RSTECH: OS Types, IOS Access, & Terminal Emulation
100. RSTECH: Troubleshooting, Upgrading, Recovering, & Resetting
101. Serving Digital Customers with Omnichannel
102. Shaping the Customer Experience Across Digital and Physical Channels
103. Six Sigma and Lean: Foundations and Principles
104. Six Sigma Black Belt: Basics of Hypothesis Testing and Tests for Means
105. Six Sigma Black Belt: Business Case, Project Charter, and Tools
106. Six Sigma Black Belt: Data Types, Sampling, Collection, and Measurement
107. Six Sigma Black Belt: Designing, Conducting, and Analyzing Experiments
108. Six Sigma Black Belt: Determining Process Performance and Capability
109. Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
110. Six Sigma Black Belt: DFSS Methodologies, Design for X, and Robust Designs
111. Six Sigma Black Belt: FMEA and Other Nonstatistical Analysis Methods
112. Six Sigma Black Belt: Fundamentals of Lean and Six Sigma and their Applications
113. Six Sigma Black Belt: Impact on Stakeholders and Benchmarking
114. Six Sigma Black Belt: Lean Improvement Methods and Implementation Planning
115. Six Sigma Black Belt: Measurement Systems and Metrology
116. Six Sigma Black Belt: Measuring and Modeling Relationships between Variables
117. Six Sigma Black Belt: Multivariate Tools and Nonparametric Tests
118. Six Sigma Black Belt: Probability and Probability Distributions
119. Six Sigma Black Belt: Process Flow Metrics and Analysis Tools
120. Six Sigma Black Belt: Project Selection, Roles, and Responsibilities
121. Six Sigma Black Belt: Statistical Process Control (SPC) and Control Charts
122. Six Sigma Black Belt: Strategic Planning and Deployment
123. Six Sigma Black Belt: Sustaining Improvements
124. Six Sigma Black Belt: Team Dynamics and Training
125. Six Sigma Black Belt: Team Dynamics, Roles, and Success Factors
126. Six Sigma Black Belt: Team Facilitation and Leadership
127. Six Sigma Black Belt: Understanding DOE and Planning Experiments
128. Six Sigma Black Belt: Using Basic Statistics and Graphical Methods
129. Six Sigma Black Belt: Using Business and Financial Measures
130. Six Sigma Black Belt: Using Lean Control Tools and Maintaining Controls
131. Six Sigma Black Belt: Variances and Proportions, ANOVA, and Goodness-of-fit
132. Six Sigma Project Management Essentials
133. Social Media and Social Selling
134. Software Testing Foundation 2018: Black-box & White-box Testing Techniques
135. Software Testing Foundation 2018: Fundamentals
136. Software Testing Foundation 2018: Static Testing
137. Software Testing Foundation 2018: Test Process Fundamentals
138. Software Testing Foundation 2018: Test Types & Maintenance Testing
139. Software Testing Foundation 2018: Testing & the Software Development Lifecycle
140. Software Testing Foundation 2018: Testing Techniques
141. Technical Product Management: Market Research & Customer Insights
142. The Basics of Marketing
143. Traditional and Online Distribution and Ethics in the Marketing Mix

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Support Engineer
144. Understanding Approaches to Social Media Communication
145. Understanding the Digital Customer

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