OFFICE OF THE SECURITY & LOSS PREVENTION

Peñ aranda St. Legazpi City

Tel. No. 480-7810; 480-7813 Local 1300

TRAINING PROGRAM SCOPE OF INSTRUCTION TARGET ATTENDEES FREQUENCY

 Introduction for Customer Service
QUALITY CUSTOMER  Interaction skill with the customer  Client Service Support Personnel Mandatory refresher every 2
SERVICE  DO’s and Dont’s when dealing with the  Loss Prevention Officers years
guest  Store Operation Officers
 Internal and External Customer  SP training officers
 Customer Relationship Management  SP Coordinators/Inspectors
 How to handle costumer complaints
 Understanding the customer satisfaction
 Application of Courtesy and customer
communication.

For your reference and approval,

ALBERT JOHN OLIVERA, CSP, CIA, OSH

OIC-SSD, Loss Prevention Manager