Wanna KEOPANYA

Nongbouthong Village, Sikodtabong District, Vientiane capital

+8562052577484 - 02058827220 WhatsApp |
wannakeophanyalaopdr@gmail.com

OBJECTIVE

10 years experience as a Front desk Receptionist. Seeking for a position in the hospitality field where I will use
my strengths and knowledge to share and work effectively in the service field as a strong team player.

EXPERIENCE

2021 - 2024 Lecharme Vientiane hotel

Front desk Receptionist
Greet guests and efficiently complete the check in process including inputting and retrieving information from
the computer, confirming guest details and selection of

Demonstrate in-depth knowledge of the hotel including room details and rates, hotel services and facilities,
promotions and the local area

Handle guest inquiries and requests promptly and courteously

Conduct guest check-out ensuring accurate accounting of room and service costs
2017 - 2021 Central boutique hotel
Front desk Receptionist
Managed guest check-in and check-out.

Answered incoming calls and questions about guests' needs in-person and online regarding.

Room bookings, room rates, amenities, available rooms, rewards programs, and special.
2014 - 2017 Mixay guesthouse
Front desk Receptionist
Compiled and updates hotel files and reports.

Keeps records of room availability and guests accounts.

Wrote reports and documentation on various concerns of staff and guests.

Arranged for tours, coordinated with tour operators.

Operated office equipment like facsimile, printers, photocopiers, scanners, and voice mail systems; arranged
for the repair of this set of equipment.

SKILLS

Front desk and guest service experience

Technical knowledge and competency in a variety of computer applications.
Ability to meet the requirements of a demanding guest
Ability to maintain an immaculate reservation system.
Ability to maintain a work area equipped with all professional requirements.
Able to work independently while proven collaborative skills establish productive working relationships with
coworkers and supervisors.

LANGUAGES

English, Thai
PERSONAL DETAILS
Date of Birth : 11/02/1990
Nationality : Lao
Gender : Male

Thank you for taking the time to review my job application and considering me for this role. I am incredibly
excited to work at your Hotels and feel that my front desk experience make me especially suitable for this
role. Please feel free to contact me if you have any questions.

WANNA KEOPANYA