Juran holds degrees in which of the following Engineering and Law

disciplines?
Which of the following refers to bridge the gaps Quality assurance
in the dispersion of quality and to attain the
expected value?
What is necessary for a system to be effective? The components of any system must work
together for the system
In which one of the following views, Total quality view
productivity and quality are always in conflict?
Which of the following models has a goal of Organism model
organizational survival?
ISO stands for which one of the following International organization for standard
options?
"Trying to focus the group discussion on topics Diverting
of personal interests rather than the group",
depicts which of the following self-oriented
behaviors?
In traditional view, quality was considered as a Separate function
________.
Motivation can be better achieved through Slogans
trust and leadership than ____________.
In traditional management, performance Internal competitive environment
appraisal, recognition, and reward system place
people in which one of the following
environments?
Which one of the following quality leaders said Joseph M. Juran
that quality is “fitness for use”?
What are the ISO (International Organization ISO 9000
for Standardization) series standards for
industries such as automobiles?
Which of the following statements, in relation They do not know the difference between
to variation, is TRUE for people failing to prediction, forecasting, and guesswork
understand the components of Profound
Knowledge?
When Juran taught quality principles to the 1950s
Japanese?
ISO-14000 standard is developed for which one Environmental management
of the following industries?
Which of the following involves demonstrating Quality improvement
the need for improvement, identifying specific
projects for improvement, organizing to guide
the projects?
"Retiring from the group, being silent or Withdrawing
refusing to deal with a particular aspect of the
group’s work", depicts which one of the
following self-oriented behaviors?
"Deliberately ignoring some group members, Excluding
because either they do not like them or they
are not interested in what those people have to
say", depicts which of the following self-
oriented behaviors?
Which of the following refers to the gathering Meeting
of two or more people who interact to achieve
an expected outcome?
All of the following are the objectives achieved Effective leadership
simultaneously for the sustained growth to be
recognized EXCEPT:
Gauging and measurement were the methods Inspection
of measurement in which of the following eras?
All of the following are included in quality Compare performance with goals
improvement EXCEPT:
“Dominating others by showing superiority or Controlling
authority” refers to which one of the following
self-oriented behaviors?
Whose efforts at quality improvement were Japanese
supported by massive training programs and
top management leadership? Japanese
Which of the following is an answer to the Price of nonconformance
Fourth Absolute of Quality Management as
summarized by Crosby; what measurement
system is required? Price of nonconformance
Which of the following is correct sequence of Inspection, Quality Control, Quality Assurance
evaluation of quality management? & TQM
Continual improvement is also termed as Continuous
______________ improvement.
American MBO system focuses on results, not Short term behavior
processes and encourages ______________.
The philosophies of _______________ provide All of the given options
fundamental principles on which total quality is
based.
Human resource practices concentrate on All of the given options
which of the following options?
ISO 9004:2000 standard refers to which of the Guidelines for performance improvements
following options?
Do not permit overlong examples or irrelevant Managing time
discussion. This refers to which of the following
discussion skills in meetings?
Taguchi methods emphasize consistency of Variation
performance and reduced _____________.
All of the following are the major decision areas Production
in supply chain management EXCEPT:
Which of the following options is used by a firm Differentiation
as a source of competitive advantage to make
its products difficult to copy? Differentiation
In group maintenance behaviors, reconciling
differences among group members is called: Harmonizing

Quality planning and new product review Prevention cost

are the examples of which of the following
costs?
Which of the following is a process for Quality Function Deployment
focusing on customer wants or needs in the
design or redesign of a product or service?
Which of the following is concerned about Everyone in the organization
quality for achievement of TQM?
Which of the following are the methods of Programs and systems
measurement in quality assurance era?
All of the following are Deming’s seven Lack of inter connectivity between departments
deadly diseases except:
Which one of the following quality leaders W. Edwards Deming
said that quality is "non faulty system"?
Which of the following options is the theme Doing it right the first time
of zero defect production?
Which of the following quality leaders is Crosby
best known for his advocacy of zero defects
management?
Which one of the following themes refers to Customer value strategy
the combination of benefits derived from
using a product or services?
Which of the following factors affect the All of the given options
individual performance of an employee
within a system?
According to Ishikawa, which of the All of the given options
following options is the broader
interpretation of quality?
The concept of quality has often been Innate excellence
defined from a transcendent view as
_________________.
Corporate culture is shifting its focus from People
upgrading technology to upgrading ______
Which of the following involves Quality control
determining what to control, establishing
units of measurement so that data may be
objectively evaluated?
Which of the following is/are the unit(s) of All of the given options
organization?
All of the following are the basic Customers and processes be displeased
requirements of ISO 9000 EXCEPT:
Total quality relates to which of the Strategic Management
following in which it enhances an
organization's ability to gain a sustainable
competitive advantage in the marketplace?
Which of the following statements is TRUE Describes the principles of a quality
for ISO 9000? management system and defines the
terminology
Which one of the following options is Quality work instructions
included in ISO 9000 QMS manual?
 Customer satisfaction
ISO 9000:2000 standard refers to which

one of the following options?

Quality function deployment

Which of the following provides a mean

of translating customer requirements

into appropriate technical requirements

for each stage of product development?

Level 1
Which one of the following levels of

ISO 9001,9004 (2000) describes about

“no systematic approach”?

Worst quality and quantity of products
All of the following are the benefits
and services

enjoyed by ISO 9000 registered

organizations EXCEPT:
Big Q
Which of the following refers to quality

of products, people, processes and

environments?
Customers and suppliers
Excellent communication between

______________ is the key to total

organizational excellence.

Audit planning
Which of the following takes into

consideration the status and importance

of the processes and areas to be audited?

 Leadership
Which of the following is the first

category in Malcolm Baldrige National

Quality Award and is recognized as the

“driver” of successful quality systems?

Relations diagram
Which of the following tools is a visual

display that maps out the cause and

effect links among complex,

multivariable problems or desired

outcomes?
Supply chain
Which of the following is NOT the

category in Baldrige Award?

Measurement of the effectiveness of
Which one of the following options is
training

included in training plan?

A commitment to fundamental
Which of the following is NOT the
improvement through knowledge, skills,
problem solving, and teamwork
characteristic of the organizations

operating according to the principles of

quality management?
Cost of poor quality
Crosby’s program calls for measuring

and publicizing which of the following

options?
 The business improvement level
Which of the following is the level of

Australian business excellence award?

Risk assessment
Fault tree analysis is an example of tools

for which of the following options?

Quality of product
According to Ishikawa, which of the

following options is not the broader

interpretation of quality?
Appraisal cost
Process audit and test of purchased

material belong to which of the

following types of quality costs?

The customer perspective
Under which perspective of the balance

scorecard, would you classify the

customer retention measurement?

Re-inspection
Identify the example of internal failure

costs.

Ensuring inputs, activities and outputs

All of the following are the
are clearly defined and controlled

considerations of the organizations to

ensure that all processes operate as an

efficient network, EXCEPT:

Quality records
Which of the following should be

analyzed to provide inputs for corrective

 and preventive action, and process

improvements?

Which of the following options is not included in major groups of causes in Movement
fishbone diagram?
Which one of following options is included in ISO registration process? Take corrective
actions

All of the following are included in general requirement of QMS, EXCEPT: Performance
standard will be
zero defects
Identify the barriers in successful registration. Procedure
creation, training
requirements,
lack of
information and
employee
resistance
Keeping in view the Deming PDCA cycle and ISO clauses, Planning quadrant Clause 6
relates with which of the following clause? Resource
Management

Infrastructure includes all of the following, EXCEPT: Safety rules and

guidance
All of the following options are included in consideration of internal auditing, Performance
EXCEPT: results and
expectations
Which of the following should focus on the achievement of the organization’s Quality
quality objectives? Management
System
Which of the following tools is used for data collection that facilitates the Check sheet
interpretation of data?
Which of the following is not the characteristic of critical success factor? Not more than 4
to 8 words
The inputs for design and development of product under ISO 9001(2000) shall Processes
include all of the following EXCEPT: specified by the
customer or
other interested
parties
Which of the following is the key benefit of “mutually beneficial supplier Optimization of
relationship” principle? costs and
resources
Which of the following is the purpose of ISO 9001? To define the
minimum Quality
Management
System
requirements
needed to
achieve customer
satisfaction by
meeting specified
product
requirements
Which one of the following levels of ISO 9001,9004 (2000) describes about Level 2
“reactive approach”?
Critical success factors and key performance indicators are the factors of Strategic
__________ Planning
Which of the following can be used as a benchmark for assessing different Maturity Model
organizations for equivalent comparison?
All of the following are included in design and development planning, EXCEPT: Design and
development test
activities