JAVIER SANCHEZ

Customer Service Executive

Address:
Avenida Manuel E. Batista, PH Centrum Tower, 11-A.
Ciudad de Panamå, Panamå.
Contact Details:
+(507)68564204
jvviersanchez@gmail.com
Date of birth:
27/12/1999

Profile

Customer Service Executive with more than 5 years of experience providing support and
professional assistance to a large number of customers, including sales, phone calls, emails,
chats and face-to-face, providing resolution in the shortest time possible with assertive
responses.

Education

 Science High School Bachelor, Instituto Fermin Naudeau, Panama City

January 2012 — December 2017

 English Scholarship "After School Program", Quality Leadership University, Panama City
January 2017 — December 2017

 International Business, Universidad Latina, Panama City

January 2020 — May 2020

Employment History

 Professional Photographer at Javier Sánchez Photography Services, Ciudad de Panamå

January 2015 — Present

 Customer Service Representative (Chats & Emails) at Center Source, Ciudad de Panamá
August 2023 — Present
Answer a large number of chats and emails per month, resolving customer inquiries, issues, escalations and
requests using a CRM (Customer Manager).
 Vendor Relations - Client Support Specialist at a360 inc., Ciudad de Panamå
July 2021 — December 2021
Upload orders through a CRM system, receive calls from sales agents or third parties, customer service in
general, technical support, etc.

 Customer Service Agent at iQor Panamå , Panama City

June 2019 — May 2020
Provide telephone service, technical support, billing management, problem resolution, sale of equipment
and plans, management of insurance policies, etc.

 Customer Service Representative at Alorica Panamå , Ciudad de Panamå

March 2019 — May 2019
Provide customer support, take phone calls, solve inquiries for different departments such as: Billing,
Technical Support, Sales, etc.

 Operations and Logistics Agent at Pedidos Ya, Ciudad de Panamá

June 2018 — March 2019
Provide customer support, take phone orders, handle basic logistics, change menu and app details,
management Salesforce platform, handle maps and coverage area for delivery.