Customer Support Virtual Assistant - Real Estate

(Remote)

Jayce Grayye Consulting is currently seeking a Customer Support Virtual Assistant for
one of our clients! This client is renowned as the #1 Social Media Online Coach for
Realtors. With extensive experience, he has coached over 30,000 agents in his
Academy and recruited over 2,000 agents at eXp Realty. His expertise has greatly
contributed to the team's rapid global growth, making it the fastest-growing team at
eXp Realty. His outstanding achievements have earned him multiple Top Producing
Agent Awards. He is based in Alberta, Canada and is highly passionate about
providing value to entrepreneurs and brands through online marketing services.

Additionally, he is the Co-Founder of a fast-growing startup agency that specializes in

working with personal brands within the real estate industry. Their services include
automating and scaling content post-production for agents and large teams. They
handle video editing, design, social media management, YouTube SEO, copywriting,
project management, advertising, and more. The team is composed of freelancers
who can work remotely from anywhere in the world. They prioritize value over time
and offer an entrepreneurial work environment. Despite being a new startup, they
have already worked with over 200 clients in less than 2 years and currently employ
over 25 full-time team members.

This year, the client aims to significantly grow his businesses and is in need of a
proactive Customer Support Virtual Assistant who is passionate about providing
exceptional customer service and going above and beyond. As the client grows, so
will you! If you are a proactive and results-oriented individual who is passionate
about digital marketing and customer success, we encourage you to apply for this
exciting opportunity.

Structure & Compensation

● Full-Time & Fully Remote Opportunity
● Independent Contractor-Based Position, however seeking long-term team
member. 2 year commitment.
 ● $1500 CAD a month
● Work hours 9AM - 5PM EST

Are you looking for a rewarding full-time business leadership opportunity?

Our client is on the lookout for a Customer Support Virtual Assistant who will play an
extremely important role in the organization. You will be the backbone of the
business, providing exceptional service that enhances customer satisfaction and
loyalty. They are seeking a committed partner who is ready to invest their expertise,
creativity, and dynamism into the brand.

This opportunity is not for the faint-hearted; it presents unlimited potential in terms
of earnings and professional development. The ideal candidate should possess
outstanding verbal and written communication skills, as they will often serve as the
first point of contact for customers. They should also have a genuine desire for
long-term growth and be ready to fully commit to this role.

Consider applying only if you believe you have what it takes to excel in this
position, and are eager to seize this opportunity.

More About This Opportunity

As a Customer Support Virtual Assistant, you will play a crucial role in our clients'
business operations. You will oversee the onboarding and offboarding processes for
our client’s paid programs, manage communities across various platforms, and offer
email support for multiple programs. Your responsibilities also include email support
for both current and upcoming programs. You will collaborate with the management
and creative teams to ensure all requests and inquiries are addressed promptly.

This role requires you to be diligent, flexible, and efficient.

What This Role Entails Everyday

As a Customer Support Virtual Assistant, you will:

● Manage the daily flow of customer inquiries, resolving any issues or escalating
them to the appropriate team members as needed.
● Oversee the onboarding process for new clients, ensuring they have all
necessary access to our paid programs and sending them a welcoming email. ●
 Handle the offboarding process for exiting members, effectively revoking their
program access.
● Provide responsive and comprehensive email support
● Actively manage and monitor client communities on various platforms such as
Skool, Facebook, and Circle.co, promoting engagement and addressing any
concerns or queries.
● Create and update Standard Operating Procedures (SOPs) to ensure
consistent and efficient processes across all operations.
● Implement zaps and automations to streamline redundant tasks and improve
overall operational efficiency.
● Regularly liaise with the management and creative teams to discuss customer
feedback, ongoing issues, and potential improvements.
● Continually stay updated with the latest features and updates of the programs
you support, so you can accurately guide and assist clients.
● Maintain a high level of professionalism and confidentiality with all client
interactions, upholding the company's reputation and client trust. ● Present
solutions to issues and concerns that are reoccurring. This role is not only about
providing customer service but also about proactively coming to the client with
solutions and suggestions to improve the product and service and improve the
overall customer journey.

Requirements

● 3+ years experience with customer service

● Experience working in creative projects, (ie. able to do basic editing,
understanding of basic branding/design knowledge, digital marketing
experience, worked with editors/designers
● Basic understanding of monday.com or any management tools like
asana/trello etc)
● Excellent written communication skills and ability to work with clients
remotely
● Being comfortable speaking on camera.
● Full-time 100% commitment to the client.
● Strong organizational and time management skills
● Ability to work independently and as part of a team
● They are looking for long-term highly committed individuals to grow with the
company.
Skills Required

● Knowledge in social media platforms such as YouTube, Instagram, and TikTok ●

Familiarity with systems like Clickfunnels, Asana, Slack, Active Campaign, Kajabi,
Stripe, Skool, and Circle
● Project Management (Asana/Notion/Monday.com)
● Understanding of Video Editing & Design (touchups/tweaks) ●
Meeting Organization & Meeting Agendas (Google Calendar) ●
Team & Client Communications (Slack.com)
● Spreadsheets (Google Sheets) & Note-Taking (Documents)
● Operations/Processes Support (SOPs)
● Attention to detail is crucial for this role.
● Excellent time management skills are required.
● Being personable and able to establish rapport with others is essential.
● Creativity will be beneficial in developing innovative solutions.

Free Education & Training Provided

You will have access to the training programs the client offers. Here, you'll learn
through the Academy, a top-selling video training program designed for agents,
everything you need to know about social media and content marketing.

Please review all the requirements before applying. Thank you!