8 Key Principles of Quality

Management

By Team Dot 5 min read

Oct 18th, 2022

The 8 Principles of Quality Management are the foundation for

guiding QMS Principles of ISO 9001, the most widely adopted
quality standard in the world. The International Organization for
Standardization, or ISO, created these guidelines, which form
the cornerstone of quality and compliance.

ISO 9001 gives organizations an operational framework to

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 What are the 8 Key Principles of Quality
Management

When people ask about the 8 key principles of Quality

Management, they often mistake this for other quality topics
and they also ask the following questions:

What are the 8 Key Principles of Quality Control?

What are the 7 principles of QMS?
What are 4 types of QMS?
What are the 5 basic principles of total quality management?

While all of these share similar information regarding the QMS,

the 8 principles below should be your priority when implementing
your QMS.

1. Customer Focus
Customer attention is the primary principle, which is exactly
where it belongs. Both consumer needs and customer service are
covered. This principle emphasizes the necessity for a company
to comprehend its clients, their needs, and the timing of those
needs. While making an e ort to meet, but ideally go above,
client expectations.

As a company gets better at identifying and satisfying new

customer prospects, customer loyalty rises, revenue increases,
and waste is eventually minimized. Customer satisfaction
increases as a result of more e cient operations.

2. Leadership
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A company fails if its leadership isn’t strong and unambiguous.
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The second principle focuses on the organization’s direction.
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 Higher levels of sta involvement and more willingness to meet
client demands are the advantages. According to research,
employees will be more productive if they are kept in the loop
and are aware of the company’s goals. The purpose of this
concept is to address employee concerns about poor
communication.

3. People Involvement
To e ectively manage an organization, it’s crucial to engage and
respect individuals at all levels. Recognizing, empowering, and
enhancing competence fosters people’s involvement in achieving
the organization’s quality objectives.

4. Process Approach
The process approach emphasizes e ectiveness and e ciency.
Consistency and knowledge that e cient procedures speed up
operations are also important.

Clear and consistant procedures foster continual improvement

while lowering costs, increasing uniformity, and eliminating
waste.

5. Systematic Approach to
Management
This QMS principle clause is de ned in ISO as:

“Identifying, understanding and managing interrelated

processes as a system contributes to the organisation’s
e ectiveness and e ciency in achieving its objectives.”
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To increase e ciency, a corporation concentrates its Hi resources
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 6. Continual Improvement
Continual improvement should be a proactive corporate goal.
This idea is extremely simple.

Bene ts include enhanced performance, more organizational

exibility, and the capacity to seize new possibilities. The
companies that succeed are those that can adjust to changing
market conditions, particularly in challenging economic times.

7. Factual Approach to Decision

Making
A rational strategy that is supported by data and analysis
makes sound commercial sense. Unfortunately, judgments can
sometimes be hastily made in a fast-paced workplace without
careful consideration. Making decisions with clarity is possible by
putting the quality management principles we’ve spoken about
into practice.

As data is gathered and analyzed, informed judgments help to

increase market understanding and the capacity to justify prior
actions.

8. Mutually Beneficial Supplier

Relations
Supply chains are addressed in this principle. It encourages the
partnership between the business and its suppliers, highlighting
their interdependence. An e ective working partnership
promotes e cient procedures and increases production.
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partnerships, and exibility in combined reactions to shifting
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 Importance of the 8 QMS Principles

A quality management system, or QMS, is a collection of

guidelines to which a business must comply in order to maintain
the degree of excellence it seeks to achieve. It assists
organizations in re ecting on their policies and improving them.

An excellent QMS may rejuvenate any key aspect of an

organization, whether it be manufacturing, production, nance,
or technology. The international standard for organizations ISO
9001, which is occasionally used as a stand-in for quality
management systems (QMS), is the technique that is most often
employed. The reality is that ISO 9001 refers to documents that
help a company e ectively implement a QMS.

The Good Clinical Practices (GCP), Good Manufacturing

Practices (GMP), and Good Laboratory Practices (GMP/GLP)
mandated by the majority of government regulatory bodies are
based on these principles, which also serve as the conceptual
framework for the ISO portfolio of quality management
standards. However, these guidelines are not just the foundation
of quality systems; they are also generally sound business
practices that should be implemented throughout an
organization. They will continue to drive global improvement
and process excellence through the standardization of
management approaches based on them.

Bene ts of a Quality Management System

An organization’s long-term advantages are accounted for by a

clear and appropriate quality management system. Below is a
list of a few of them.

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Policy Improved client satisfaction: Customers will be more
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satis ed with a quality product, which is ideal for a
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company looking to build its brand.
Improved achievement of organizational objectives: A
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QMS focusesEnter
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 quality. As a result, it helps the rm achieve its objectives in
key areas including management, production, services, etc.
Fewer systemic mistakes: Errors are discovered in advance
because QMS employs a critical approach to analysis of a
process. A route for substantial damage control is provided
by the QMS, which also aids in preventing errors in the
future.
Happier employees: The QMS includes employee
involvement as an integral component. It aids in the
improvement of HR policies in support of the workers’
desire to work in a relaxed but e ective atmosphere.
Successful word-of-mouth advertising: When customers
use a high-quality product, they are more inclined to tell
their friends and acquaintances about it, which promotes
word of mouth marketing.
Implementing QMS Principles with Dot Compliance

An automated enterprise quality management system based on

the ISO standard has a signi cant in uence on an organization’s
overall operations, much like the eight quality principles do. Dot
Compliance Quality Management solution o ers the tools
necessary to automate quality procedures and also makes it
simpler to implement them throughout the full value chain of a
manufacturer, a ecting the likelihood of success from top to
bottom.

Best Practices Core QMS

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