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CEL2105 Class Material 2 SEM 2-2022-2023
CEL2105 Class Material 2 SEM 2-2022-2023
CEL2105 Class Material 2 SEM 2-2022-2023
CEL2105
SPOKEN COMMUNICATION FOR THE WORKPLACE
SEMESTER 2, 2022/2023
CLASS MATERIAL 2 (WEEK 2)
Business meetings are sometimes conducted via video conference calls. There are some
crucial steps to take before using video conference call for a meeting. It is also important to
understand what the dos and don’ts of a conference call are.
Activity 1
List the steps to set up a video conference call.
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:
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Activity 2
The following URL is on the dos and don’ts of a conference call. Watch the video and
complete the table below.
Video: https://www.youtube.com/watch?v=AvJE7l-SbnY
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Activity 3
Complete the table below by adding other examples of language expression to set up,
postpone or confirming a conference meeting.
Pre-conference call
Setting a meeting ● I’m scheduling a meeting on ... (Day/date/time). Can you attend?
● I’d like to set a meeting on the ... (Day/date/time)
● ____________________________________________________
● ____________________________________________________
Confirming a ● I’m calling to confirm your attendance for the meeting on the …
meeting
● Could you please confirm that you can attend the meeting on
the ...?
● ____________________________________________________
● ____________________________________________________
Postponing a ● I’m afraid I cannot make it to the meeting this Friday. Could we
meeting
postpone the meeting to next Friday?
● [Someone’s name] is presently in London. It is best that we
postpone our weekly meeting to a later date.
● ____________________________________________________
● ____________________________________________________
Activity 4
Complete the table below by adding other examples of language expression used in a video
conference call.
Beginning a
● Are we all on?
conference call
● Can I ask that we all state our names, please?
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● ___________________________________________________
● ___________________________________________________
Introducing
● Welcome everybody, my name is [your name] and I am the [your
oneself
position].
● Hi, I’m [your name] and I’m the designer for GPLZ Video.
● ___________________________________________________
● ___________________________________________________
Stating the
● Today I’m here to talk to you about…
purpose of the
conference call ● I’m delighted to be here today to tell you about…
● Firstly, I’ll talk about… or I’ll start with some general information
on…
● Then I will look at… or “then we’ll go over…
● ___________________________________________________
● ___________________________________________________
Giving apologies
● I’m afraid that [ absentee’s name] can’t be with us today. He /She
for someone who
is absent is ...
● Unfortunately [absentee’s name] will not be with us today
because he/she ...
● ___________________________________________________
● ___________________________________________________
Clarifying things
● Could you speak more slowly, please?
during a
conference call ● Could you repeat that, please?
● ___________________________________________________
● ___________________________________________________
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Taking a break
● I need to leave for ten minutes. Is that okay with everyone?
from the
conversation ● Hold on, I’ve got another call waiting, I’ll be right back.
● ___________________________________________________
● ___________________________________________________
Returning after a
● [Your name] here. I’m back on the line again.
break
● [Your name] just coming back in here, thanks everyone.
● ___________________________________________________
● ___________________________________________________
Accidentally
● Sorry, I interrupted you. You were saying…?
speaking over
somebody and ● Please go on…
asking them to
continue
speaking
● ___________________________________________________
● ___________________________________________________
Signal phrases
● Am I to understand that…?
for when you
have a question ● Sorry, but just to clarify…
● ___________________________________________________
● ___________________________________________________
Agreeing with
● That’s an excellent point [person’s name], I totally agree with you
people
on that.
● Okay, I think we are all on the same page here…
● ___________________________________________________
● ___________________________________________________
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Disagreeing with
● I’m sorry but I think you may have that slightly wrong…
people
● From our perspective, it’s a little different. Let me explain.
● ___________________________________________________
● ___________________________________________________
Negotiating
● I understand that we can’t do that, but can we discuss some
successfully
other alternatives?
● I hear what you’re saying, but our bottom line is very clear on this
one.
● ___________________________________________________
● ___________________________________________________
___________________
Ending the
conference call ● Well, that brings us to the end of the meeting, thanks so much for
listening.
● It was a real pleasure being here today. Goodbye and thank you.
● ___________________________________________________
● ___________________________________________________
● ___________________________________________________
● ___________________________________________________
Activity 5
Role-play the following situation (conference call).
Situation:
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● You want to arrange a meeting regarding last year’s poor sales performance.
● You decide to make a conference call to two other sales executives in Singapore to set
up the meeting.
● You are required to discuss the following in the conference call:
- purpose of the call
- agenda
- time, venue and date
- expected participants
- related documents
- equipment required
- food and beverage
Task:
● Assign the role of the sales manager and the two sales executives.
● In your group, discuss and write out the dialogue for the conference call in the space
given.
● Use the language expressions in Activity 4.
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