bebo Technologies Private Limited Monthly Performance report of Sep 2023

IT-US Support Incidents and Tickets Performance Report – Sep 2023

Previous Month Open Incidents Status:

Incident No. Title Age of the Task Status Remarks

NA NA NA NA NA

Previous Month Open Tickets Status:

Ticket Age of the

Title Status Remarks
ID Task
N/A N/A N/A N/A N/A

Accomplishments: -

 Worked on Total 0 incidents.

o Closed 0 incidents.
o In-progress 0 incidents.
o SLA Violated 0 incidents.

 Worked on Total 7 tickets.

o Closed 7 tickets.
o In-progress 0 tickets.
o Pending-reminder 0 tickets.
o SLA Violated 0 tickets

Incidents Status: -

Completed
Incident by Priorities Assigned Count In-progress Count
Count

High 0 0 0
Medium 0 0 0
Low 0 0 0
Total 0 0 0

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 bebo Technologies Private Limited Monthly Performance report of Sep 2023

Complete Incidents detail: -

SLA
SLA Violated Average Com-
Assigned (in Completed
Incident Categories [Incident pletion Time
Count hours Count
Count] (in hours)
)
NA NA NA NA NA NA
Total NA NA NA NA NA

SLA Violated Incidents:

Incident
Subject Incident Category Agent Remarks
ID
NA NA NA NA NA

Overall Incident Status: -

Overall Incident Status Count
Completed 0
In Progress 0
SLA Violated 0
Total 0

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 bebo Technologies Private Limited Monthly Performance report of Sep 2023

Aging of the Incidents: -

Age of the Incident In progress Waiting for Response Created Date

05 Days + 00 00 00
10 Days + 00 00 00
15 Days + 00 00 00
30 Days + 00 00 00

Details of the aging of the Incidents: -

Incident ID Title Age of the Task Status Remarks

NA NA NA NA NA

Tasks/Tickets status: -

In- Pending-
Assigned Completed
Priority progress Reminder
Count Count
Count Count
High 0 0 0 0
Medium 0 0 0 0
Low 7 7 0 0
Total 7 7 0 0

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 bebo Technologies Private Limited Monthly Performance report of Sep 2023

Complete Tickets detail: -

Average
Assigned SLA Violation SLA (in Completion Completed
Ticket Categories
Count [Ticket Count] hours) Time (in Count
hours)
US-IT Support::IT-Team CMT 0 0 24 0 0
US-IT Support::IT-Team Desktop 7 0 24 1.48 7
US-IT Support::IT-Team Network 0 0 24 0 0
US-IT Support::IT-Team Server 0 0 24 0 0
US-IT Support::IT-Team VM 0 0 24 0 0
Total 7 0 1.48 7

SLA Violated Tickets:

Ticket
Subject Ticket Category Agent/ Customer Remarks
ID
N/A N/A N/A N/A N/A

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 bebo Technologies Private Limited Monthly Performance report of Sep 2023

Overall Task/Ticket status Count

Completed 7
In Progress 0
Pending Reminder 0
SLA Violated 0
Total 7

Aging of the Tasks/Tickets Requests: -

Age of the Ticket In progress Pending Reminder Created

5 Days + 0 0 NA
10 Days + 0 0 NA
15 Days + 0 0 NA
30 Days + 0 0 NA

Details of the aging of the Tasks/Tickets Requests: -

Ticket ID Title Age of the Task Status Remarks

NA NA NA NA NA

Miscellaneous Services [0.0 Hours]: -

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 bebo Technologies Private Limited Monthly Performance report of Sep 2023

Time spend on Incidents [1 Engineer]: -

Time spend on Tickets and MS [1 Engineer]: -

Over all time utilization on Incidents, Tickets and MS [1 Engineer]: -

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 bebo Technologies Private Limited Monthly Performance report of Sep 2023

Member wise Tickets Utilization Status

Quarterly Utilization Trending

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 bebo Technologies Private Limited Monthly Performance report of Sep 2023

Highlights/Innovations of the Month: -

 NA

Improvement or Changes: -
 NA

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