1r G Q KISI — KISI SOAL LKS SMK TINGKAT NASIONAL ‘Skill Indicator ) Performance % No, | Staidar Rompetensi | Project/Task Skit ii ~Deal effectively with guest related unexpected situations “Priovitice work effectively = Maintain The types of 5% customer likely t0 use the hotel. Apply all legistation relating to the sale and service of Work Organization | Pengaturan goods und services within 1 and self: Kerja dan hotels Movitigemeint Manajemen Disi | Méintain The strucmie, rte ane nkieaje cand requirements of front office operations within the hotel industry Maintain Self Management such as. calm in any siwation and confident and always smile at any simetion Kemampuan -the importance of effective Communication, | dalam communications with guests 2 | Customer Care, and | komunikasi dua_| - procedures and guidance Interpersonal Skills. | arah yang baik | for communicating with guests of the hotel 20% Dokumen LKS SMK Tingkat Nasional XXXII Tahun 2024 Daring_Versi 0 Kisi-kisi LKS Nasional Tahun 2024 Bidang Lomba Nama Bialom ~ the importance of personal presentation + the importance of the hotel reception area to create a ‘first impression ~ eye contact when having conversation with guest - clear articulation when speaking in English