~ greetings with eye contact and smite ~ asking for any reservation made before and under whose name Melakukan Checking-in - reconfirm for the proses check: in Procedures reservation made dan memproses ~ asking for the ID card to 10% ‘ransaksi the guest, room preferences pembayaran | ~ up selling room ‘tamu - cheek in guests according to the hotel's policy and procedure Dokumen LKS SMK Tingkat Nasional XXXII Tahun 2024 Daring Versi 0 isi LKS Nasional Tahun 2024 Bidang Lomba Nama Bidlom ~imaindain all necessary documentation and information relating to guests ~ issue room keys to guests - provide directions to allocated room and information about hotel services and facilities = request and take instructions for additional services and sales - ensure payment to prepare ‘for a smooth check-out ~ advise on transferring guests" luggage 10 rooms and organize transfers according to the hotel's policy ~ maintain calculation key ‘figure in tine with hotel policy - post charges to guest's Administration and | Administrasi dan | “PON OBS 08 accounts accurately Back Office pembuatan -room statistics, room and 10% Procedures laporan occupancy, average room keuangan rates,RevPar, Currency Exchange. Replying Guest Comment Based on Hotel Review