Contents

I. INTRODUCTION ................................................................................................................................................ 3
II. Project life cycle (PLC) stages and their importance to project success (P1 + M1)....................................... 3
1. Project life cycle concept ............................................................................................................................. 3
2. Evaluate the stages of the project life cycle ............................................................................................... 4
3. Evaluate the importance of PLC to project success .................................................................................... 6
III. Examine and evaluate the factors to be considered when compiling a project management plan
(PMP)… ................................................................................................................................................................. 7
1. Project objectives ........................................................................................................................................ 7
1.1. Project scope: .................................................................................................................................... 7
1.2. Project time: ...................................................................................................................................... 8
1.3. Project cost: ....................................................................................................................................... 8
1.4. Project quality: .................................................................................................................................. 8
1.5. Project human resources: ................................................................................................................. 9
1.6. Project communications: .................................................................................................................. 9
1.7. Project risk: ...................................................................................................................................... 10
1.8. Project stakeholder: ........................................................................................................................ 10
1.9. Project procurement: ...................................................................................................................... 11
2. Evaluate the importance of project management planning elements .................................................... 12
IV. A variety of research methods, strategies and their importance for project management (P3) ............. 13
1. A variety of research methods and strategies .......................................................................................... 13
1.1. Quantitative Research Methods..................................................................................................... 13
1.2. Qualitative research methods ........................................................................................................ 15
1.3. The method of data collection ....................................................................................................... 17
1.4. Data Analysis Methods ................................................................................................................... 18
2. The importance of research methods and strategies in project management (M2) .............................. 18
V. Detailed PMP including goals, objectives, deliverables, quality, risks, communication, resources and
research methods (P4 + M3) ............................................................................................................................. 19
1.Aim: ............................................................................................................................................................. 19
2.Objective: .................................................................................................................................................... 19
3. Deliverables ............................................................................................................................................... 20
4.Quality management .................................................................................................................................. 20
5.Risk management ....................................................................................................................................... 24
6. Communication management ................................................................................................................... 26

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 7.Resource management ............................................................................................................................... 28
8. Research methods ..................................................................................................................................... 30
9. Evaluate factors to consider in a PMP (M1) ............................................................................................. 33
VI. Detailed work breakdown structure (WBS) and schedule providing time frames and completion stages
(GANTT) (P5)…… ................................................................................................................................................ 35
1. Work breakdown structure (WBS) and OBS. ............................................................................................ 35
2. The schedule provides time frames and completion stages (GANTT) ..................................................... 36
VII. Weekly diary (P5) ........................................................................................................................................ 37
VIII. Critical review ............................................................................................................................................ 41
IX. Conclusion .................................................................................................................................................... 41
X. References ..................................................................................................................................................... 42

FIGURE
Figure 1. Project Lifecycle model .......................................................................................................................... 4

TABLE
Table 1. The quality management Table............................................................................................................ 21
Table 2. The risk management ........................................................................................................................... 25
Table 3. The communication management ....................................................................................................... 27
Table 4. The cash management ......................................................................................................................... 28
Table 5. The people management ...................................................................................................................... 29
Table 6. EFA results of corporate social responsibility. ...................................................................................... 31
Table 7. The WBS................................................................................................................................................ 35
Table 8. The OBS................................................................................................................................................. 36

CHART
Chart 1. The Gantt .............................................................................................................................................. 36

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 I. INTRODUCTION
The economy is booming, opening up a series of new projects. In the context of fierce competition, the role
of project management becomes extremely important, helping businesses determine clear implementation
strategies, plan effectively and optimize resources. This article will guide you through each phase of the project
life cycle (PLC): initiation, planning, execution, monitoring & control, and closing. Each stage will be analyzed
in detail, accompanied by an in-depth assessment of appropriate factors and research methods. The PMP has
been designed to provide an overview of the project, including goals, deliverables, quality standards, risks,
communication plan, resources, research methodology, WBS and spreadsheets. Gantt map. The article
focuses on evaluating project management processes and research methods based on professional knowledge
and practical experience, to support effective data collection. The author also clearly explains the reasons
behind the choices in PMP design, to ensure maximum suitability and support for achieving project goals. The
project process is detailed in a weekly diary and combined with the management plan, helping to monitor
progress and make adjustments when necessary. An in-depth understanding of the project life cycle and its
importance is clarified. Effective PMP board design skills, professional project management support, as well
as the ability to evaluate and select appropriate research methods for each project phase are specifically
mentioned. At the same time, the article emphasizes the importance of keeping a project diary to track
progress and ensure efficiency.
II. Project life cycle (PLC) stages and their importance to project success (P1 + M1)
1. Project life cycle concept
All projects contribute to a pattern of work called the project life cycle. The project life cycle determines
how the project will deliver the product. Project lifecycle is the process of developing a project through each
step from start to finish. The number of phases and their order can vary depending on the organization and
project type. Because they are all temporary, they have clear start and end dates. The project life cycle
provides a basic sense of the tasks that must be included throughout the project, regardless of the type of
labor.
(Pmstudycircle, 2022)

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 Figure 1. Project Lifecycle model

2. Evaluate the stages of the project life cycle

1. Initiating phase:
In the initiation phase, you’ll define the project. You’ll sort out the project goals, scope, and resources of the
project, and what roles are needed on the team. Clarifying what stakeholders expect out of the project, and
what exactly the project is aiming to achieve (and why) will give the project and team clear direction. This is a
crucial phase to the project’s success. Without clarity around what needs to be achieved and why, the project
runs the risk of not accomplishing the end goals and meeting the expectations of stakeholders.
 Some steps in the initiation phase include:
+ Communicating with stakeholders to understand the purpose and desired outcomes of the project
+ Identifying project scope
+ Determining SMART goals (specific, measurable, achievable, relevant, and time-bound)
+ Clarifying resources like budget and time constraints
+ Confirming team size and roles required
+ Determining how often and which stakeholders will be involved throughout the project
+ Compiling a project proposal and project charter
 Tools and documents used in the initiation phase can include:
+ Project proposal: The project proposal defines a project and outlines key dates, requirements, and goals.
+ Project charter: This is a definitive document that describes the project and main details necessary to
reach its goals. This can include potential risks, benefits, constraints, and key stakeholders.
+ RACI chart: A RACI chart plots the roles and responsibilities of members on a project team.
(Kissflow, 2023)
Determine the business reason for the project: Clearly define clear goals, benefits and value that the project
brings to the business. Define project scope: Clearly define what the project will include and what will not be
done. Develop a project plan: Create a detailed plan for the project, including time periods, budgets, task

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assignments, and management processes. Building group projects: Recruiting and establishing group projects
with suitable and capable members. Project launch: Inform stakeholders about the project and launch project
activities.
One of the most important factors determining the success of a project is the initiation phase. It forms the
basis for all other activities and has activities that deliver efficiency, output and the ability to complete projects
on schedule and within budget. In short, the initiation phase is an important and necessary phase in any
project. Successful implementation of this phase will support initial project success and lay the foundation for
future success.
2. Planning phase
Project planning is a crucial part of project management focused on creating a detailed plan that outlines the
steps and resources necessary to achieve the project's objectives, including identifying the project's scope,
establishing a timeline, assigning tasks and resources, and budgeting for the project.
(Mindmesh, 2023)
 The planning phase can include the following steps:
+ Deciding on milestones that lead up to goal completion
+ Developing a schedule for tasks and milestones, including time estimates and potential time buffers
+ Establishing change processes
+ Determining how and how often to communicate with team members and stakeholders
+ Creating and signing documents such as non-disclosure agreements (NDAs) or requests for proposal
(RFPs)
+ Assessing and managing risk by creating a risk register
+ Holding a kick-off meeting to start the project.
 Tools you might use in a this phase include:
+ Gantt chart: A horizontal bar chart in which members can see what tasks must be completed in what
order, and how long each is expected to take
+ Risk register: A chart that lists risks associated with the project, along with their probability, potential
impact, risk level, and mitigation plans.
(Coursera, 2023)
3. Executing phase
The Project Management Execution Phase is the most critical stage in its life cycle. It requires careful project
planning and management to ensure all tasks are completed on time, within budget, and with quality
standards maintained throughout. Project execution is the process of implementing a project from conception
to completion. It involves planning, organizing, allocating resources, implementing the project, and monitoring
and evaluating progress to ensure successful completion.

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 (Reliex, 2023)
 Specific steps might include:
+ Using tools like GANTT or burndown charts to track progress on tasks
+ Responding to risks when they manifest.
+ Recording costs.
+ Keeping team members motivated and on task.
+ Keeping stakeholders informed of progress.
+ Incorporating changes via change requests.
 Some tools you might use include:
+ Change requests: These are documents used to propose changes to a project’s scope or goals.
+ Burndown chart: This chart breaks down tasks on a granular level and visualizes the amount of time
remaining.
4. Closing phase
The final phase of the project management lifecycle in which all aspects of the project are officially completed
and closed. This includes ensuring that all deliverables have been delivered to the customer, the team notifies
vendors of completion, and the team updates stakeholders on project completion and performance overall of
the project.
(Writemylife, 2021)
 Steps in the closing phase can include:
+ Conducting retrospectives and take notes of changes you can implement in the future
+ Communicating to stakeholders of the end of the project and providing an impact report
+ Communicating with the new owners of a project
+ Creating a project closeout report
+ Celebrating the end of the project and your successes
 Tools used in the closing phase include:
+ Impact report: This report compiles a series of metrics that showcase how your project made a
difference and is presented to your stakeholders.
+ Project closeout report: A project closeout report provides a summary of your project’s
accomplishments, and provides key learnings for future project managers to reference.
(Coursera, 2023)
3. Evaluate the importance of PLC to project success
Every organization, regardless of size, manages projects throughout these five phases. Therefore, the phases
are important for every organization to ensure projects are successfully managed and the desired goals are
achieved. Below are some aspects that will help you understand the importance of project management

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phases. It makes the teams associated with the project more focused. Since every activity is predetermined
during the planning phase, it leads to efficient use of resources. With effective planning of the phases, the
project management lifecycle is streamlined and the desired results can be achieved during project closure.
With project management phases, organizations can ensure that the outcomes of each phase move the
organization closer to achieving its goals. With the successful operation of each phase, the organization
ensures that teams are ready to move to the next phase until the end. The phases of project management
enable organizations to take a structured approach, making the project life cycle more efficient. With
predefined job roles and responsibilities, organizations can can provide teams with a clear roadmap that they
need to follow to achieve success. The framework becomes efficient and understandable to all team members
because everything is predefined. Processes and communication can be streamlined as responsibilities and
activities are predefined, which will reduce errors. Working in phases allows businesses to track and link
phases so they can evaluate the project's direction and help it succeed. It increases the involvement of
everyone in the organization towards the project regardless of the name. Another importance of the phases
is that the success of the project is certain to a large extent

III. Examine and evaluate the factors to be considered when compiling a project management plan
(PMP).
1. Project objectives
1.1. Project scope:
Project Scope Management includes the processes required to ensure that the project includes all the work
required, and only the work required, to complete the project successfully. Managing the project scope is
primarily concerned with defining and controlling what is and is not included in the project.
• Plan Scope Management—The process of creating a scope management plan that documents how the
project scope will be defined, validated, and controlled.
• Collect Requirements—The process of determining, documenting, and managing stakeholder needs and
requirements to meet project objectives.
• Define Scope—The process of developing a detailed description of the project and product.
• Create WBS—The process of subdividing project deliverables and project work into smaller, more
manageable components.
• Validate Scope—The process of formalizing acceptance of the completed project deliverables.
• Control Scope—The process of monitoring the status of the project and product scope and managing
changes to the scope baseline.
(Project Management Institute, 2013)

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 1.2. Project time:
Project Time Management includes the processes required to manage the timely completion of the project.
• Plan Schedule Management—The process of establishing the policies, procedures, and documentation for
planning, developing, managing, executing, and controlling the project schedule.
• Define Activities—The process of identifying and documenting the specific actions to be performed to
produce the project deliverables.
• Sequence Activities—The process of identifying and documenting relationships among the project activities.
• Estimate Activity Resources—The process of estimating the type and quantities of material, human
resources, equipment, or supplies required to perform each activity.
• Estimate Activity Durations—The process of estimating the number of work periods needed to complete
individual activities with estimated resources.
• Develop Schedule—The process of analyzing activity sequences, durations, resource requirements, and
schedule constraints to create the project schedule model.
• Control Schedule—The process of monitoring the status of project activities to update project progress and
manage changes to the schedule baseline to achieve the plan.
(Project Management Institute, 2013)
1.3. Project cost:
Project Cost Management includes the processes involved in planning, estimating, budgeting, financing,
funding, managing, and controlling costs so that the project can be completed within the approved budget.
• Plan Cost Management—The process that establishes the policies, procedures, and documentation for
planning, managing, expending, and controlling project costs.
• Estimate Costs—The process of developing an approximation of the monetary resources needed to complete
project activities.
• Determine Budget—The process of aggregating the estimated costs of individual activities or work packages
to establish an authorized cost baseline.
• Control Costs—The process of monitoring the status of the project to update the project costs and managing
changes to the cost baseline.
(Project Management Institute, 2013)
1.4. Project quality:
Project Quality Management includes the processes and activities of the performing organization that
determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which
it was undertaken. Project Quality Management uses policies and procedures to implement, within the
project’s context, the organization’s quality management system and, as appropriate, it supports continuous
process improvement activities as undertaken on behalf of the performing organization. Project Quality

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Management works to ensure that the project requirements, including product requirements, are met and
validated.
• Plan Quality Management—The process of identifying quality requirements and/or standards for the project
and its deliverables and documenting how the project will demonstrate compliance with quality requirements.
• Perform Quality Assurance—The process of auditing the quality requirements and the results from quality
control measurements to ensure that appropriate quality standards and operational definitions are used.
• Control Quality—The process of monitoring and recording results of executing the quality activities to assess
performance and recommend necessary changes.
(Project Management Institute, 2013)
1.5. Project human resources:
Project Human Resource Management includes the processes that organize, manage, and lead the project
team. The project team is composed of the people with assigned roles and responsibilities for completing the
project. Project team members may have varied skill sets, may be assigned full or part-time, and may be added
or removed from the team as the project progresses. Project team members may also be referred to as the
project’s staff. Although specific roles and responsibilities for the project team members are assigned, the
involvement of all team members in project planning and decision making is beneficial. Participation of team
members during planning adds their expertise to the process and strengthens their commitment to the
project.
• Plan Human Resource Management—The process of identifying and documenting project roles,
responsibilities, required skills, reporting relationships, and creating a staffing management plan.
• Acquire Project Team—The process of confirming human resource availability and obtaining the team
necessary to complete project activities.
• Develop Project Team—The process of improving competencies, team member interaction, and overall team
environment to enhance project performance.
• Manage Project Team—The process of tracking team member performance, providing feedback, resolving
issues, and managing changes to optimize project performance.
(Project Management Institute, 2013)
1.6. Project communications:
Project Communications Management includes the processes that are required to ensure timely and
appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring,
and the ultimate disposition of project information. Project managers spend most of their time communicating
with team members and other project stakeholders, whether they are internal (at all organizational levels) or
external to the organization. Effective communication creates a bridge between diverse stakeholders who

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may have different cultural and organizational backgrounds, different levels of expertise, and different
perspectives and interests, which impact or have an influence upon the project execution or outcome.
• Plan Communications Management—The process of developing an appropriate approach and plan for
project communications based on stakeholder’s information needs and requirements, and available
organizational assets.
• Manage Communications—The process of creating, collecting, distributing, storing, retrieving and the
ultimate disposition of project information in accordance with the communications management plan.
• Control Communications—The process of monitoring and controlling communications throughout the entire
project life cycle to ensure the information needs of the project stakeholders are met.
(Project Management Institute, 2013)
1.7. Project risk:
Project Risk Management includes the processes of conducting risk management planning, identification,
analysis, response planning, and controlling risk on a project. The objectives of project risk management are
to increase the likelihood and impact of positive events, and decrease the likelihood and impact of negative
events in the project.
• Plan Risk Management—The process of defining how to conduct risk management activities for a project.
• Identify Risks—The process of determining which risks may affect the project and documenting their
characteristics.
• Perform Qualitative Risk Analysis—The process of prioritizing risks for further analysis or action by assessing
and combining their probability of occurrence and impact.
• Perform Quantitative Risk Analysis—The process of numerically analyzing the effect of identified risks on
overall project objectives.
• Plan Risk Responses—The process of developing options and actions to enhance opportunities and to reduce
threats to project objectives.
• Control Risks—The process of implementing risk response plans, tracking identified risks, monitoring residual
risks, identifying new risks, and evaluating risk process effectiveness throughout the project.
(Project Management Institute, 2013)
1.8. Project stakeholder:
Project Stakeholder Management includes the processes required to identify the people, groups, or
organizations that could impact or be impacted by the project, to analyze stakeholder expectations and their
impact on the project, and to develop appropriate management strategies for effectively engaging
stakeholders in project decisions and execution. Stakeholder management also focuses on continuous
communication with stakeholders to understand their needs and expectations, addressing issues as they

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occur, managing conflicting interests and fostering appropriate stakeholder engagement in project decisions
and activities. Stakeholder satisfaction should be managed as a key project objective.
• Identify Stakeholders—The process of identifying the people, groups, or organizations that could impact or
be impacted by a decision, activity, or outcome of the project; and analyzing and documenting relevant
information regarding their interests, involvement, interdependencies, influence, and potential impact on
project success.
• Plan Stakeholder Management—The process of developing appropriate management strategies to
effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs,
interests, and potential impact on project success.
• Manage Stakeholder Engagement—The process of communicating and working with stakeholders to meet
their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in
project activities throughout the project life cycle.
• Control Stakeholder Engagement—The process of monitoring overall project stakeholder relationships and
adjusting strategies and plans for engaging stakeholders.
(Project Management Institute, 2013)
1.9. Project procurement:
Project Procurement Management includes the processes necessary to purchase or acquire products, services,
or results needed from outside the project team. The organization can be either the buyer or seller of the
products, services, or results of a project.
Project Procurement Management includes the contract management and change control processes required
to develop and administer contracts or purchase orders issued by authorized project team members.
Project Procurement Management also includes controlling any contract issued by an outside organization
(the buyer) that is acquiring deliverables from the project from the performing organization (the seller), and
administering contractual obligations placed on the project team by the contract.
• Plan Procurement Management—The process of documenting project procurement decisions, specifying
the approach, and identifying potential sellers.
• Conduct Procurements—The process of obtaining seller responses, selecting a seller, and awarding a
contract.
• Control Procurements—The process of managing procurement relationships, monitoring contract
performance, and making changes and corrections as appropriate.
• Close Procurements—The process of completing each project procurement.
(Project Management Institute, 2013)

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 2. Evaluate the importance of project management planning elements
Project Scope: is a key element in project management planning. It plays an important role in ensuring the
project is successfully implemented and achieves its goals. Clearly identify the work that needs to be done to
achieve project goals. Helps projects focus on important issues and avoid wasting resources, creating a basis
for estimating time, costs and human resources needed for the project. Project scope is an important element
in project management planning. Defining the project scope clearly and effectively will help the project be
successfully implemented and achieve its goals. Project Time can affect every aspect of the project, from
operational efficiency to customer satisfaction and business profits, planning specific time for each task in the
project, helping to predict The project was completed on schedule, avoiding delays and affecting project costs.
Project Time is an important element in project management planning. Effective time planning will help
projects complete on schedule, use resources effectively, increase the ability to predict and control risks,
improve communication and coordination between stakeholders and create motivation. power for
employees. Project Cost can directly affect the efficiency and success of the project. Project Cost helps track
and monitor actual costs compared to estimates, promptly detect deviations and provide adjustment
solutions. Fit. Effective cost control helps the project avoid budget deficits, ensuring completion on schedule
and set goals. Project Cost helps allocate financial resources to work items appropriately, prioritizing
important activities and bringing the highest efficiency. Avoid wasting resources on ineffective activities or
lacking budget for important activities. In short, Project Cost is an important factor in project management
planning. Effective cost management will help the project succeed and bring benefits to stakeholders. Project
Quality helps optimize project implementation processes, minimize errors and waste, thereby improving
operational efficiency and saving costs. Increase labor productivity and accelerate project progress. Project
Quality helps identify and prevent potential risks related to product/service quality, minimizing negative
impacts on the project. Improve the ability to predict and control project quality. In short, Project Quality is a
key element in project management planning. Effective quality management will help projects succeed and
benefit all stakeholders. Project Human Resources determines the number and skills of human resources
needed for the project. Recruit, train and develop qualified staff to carry out the project successfully. Ensure
the project has enough necessary human resources for each implementation phase. Project human resource
management is a key element in project management planning. Project Communications communicates clear,
accurate and timely information between project stakeholders, including project managers, staff, customers,
and suppliers. Make sure everyone understands the project's goals, plans, schedule, risks, and changes. Avoid
misunderstandings, conflicts and delays due to lack of information or miscommunication. Project Risk are
potential events or situations that may occur during project implementation, affecting project goals, progress,
budget and quality. Project Risk Management is an important process in project management planning.
Effective risk management helps minimize the negative impact of potential risks on the project. Avoid losses

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in time, cost and project quality. Project Stakeholders are individuals, groups or organizations that can affect
or be affected by the project. Identifying, analyzing and effectively managing stakeholders will help make the
project more successful. Stakeholders can directly influence project success by providing funding, resources,
information, approval or support. On the contrary, if not managed effectively, they can hinder the project or
even cause it to fail. Understanding the needs and desires of stakeholders is key to effective project planning.
Identifying stakeholders and analyzing their influence helps project managers prioritize and respond to
stakeholder needs appropriately. Stakeholders can be the source of project risk. Identifying and analyzing
stakeholders helps project managers predict potential risks and take effective preventive measures. Project
Procurement helps determine the need to purchase goods and services necessary for the project. Choose a
reputable, quality supplier, ensuring adequate and timely supply of necessary materials, equipment and
services. Avoid shortages of materials, equipment, and services that affect project progress and quality.
Project Procurement helps select suitable suppliers with competitive, cost-effective prices. Avoid wasting
budget due to purchasing materials, equipment, and services at high prices or not suitable for project needs.
Project Procurement helps assess risks related to procurement and supplier selection. Choose a reputable
supplier with the ability to fulfill commitments and minimize project risks.
IV. A variety of research methods, strategies and their importance for project management (P3)
1. A variety of research methods and strategies
1.1. Quantitative Research Methods
a. Definition.
Quantitative research is basically understood as the collection and analysis of apartment information on the
basis of data collected from the market for the purpose of helping subjects draw conclusions. Discuss market
research through the use of statistical methods to process data and figures. Quantitative research is also
simply understood as the subject carrying out systematic experimental investigation of observed phenomena
through statistical, mathematical or numerical data or computer techniques.
b. Characteristics
Main characteristics of quantitative research:
 Objectivity: Quantitative research is grounded in the principles of objectivity and empiricism, which
means that the research is focused on observable and measurable phenomena, rather than personal opinions
or experiences.
 Structured approach: Quantitative research follows a structured and systematic approach to data
collection and analysis, using clearly defined variables, hypotheses, and research questions.
 Numeric data: Quantitative research uses numerical data to describe and analyze the phenomena under
study, such as statistical analysis, surveys, and experiments.

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  Large sample size: Quantitative research often involves large sample sizes to ensure statistical
significance and to generalize findings to a larger population.
 Standardized data collection: Quantitative research typically involves standardized data collection
methods, such as surveys or experiments, to minimize potential sources of bias and increase reliability.
 Deductive reasoning: Quantitative research uses deductive reasoning, where the researcher tests a
specific hypothesis based on prior knowledge and theory.
 Replication: Quantitative research emphasizes the importance of replication, where other researchers
can reproduce the study’s methods and obtain similar results.
 Statistical analysis: Quantitative research involves statistical analysis to analyze the data and test the
research hypotheses, often using software programs to assist with data analysis.
 Precision: Quantitative research aims to be precise in its measurement and analysis of data. It seeks to
quantify and measure the specific aspects of a phenomenon being studied.
 Generalizability: Quantitative research aims to generalize findings from a sample to a larger population.
It seeks to draw conclusions that apply to a broader group beyond the specific sample being studied.
(Alam, 2023)
c. Types of Quantitative Design
 Descriptive: In a descriptive composition, a researcher is solely interested in describing the situation or
case under their research study. It is a theory-based design method created by gathering, analyzing, and
presenting collected data. This allows a researcher to provide insights into the why and how of research.
Descriptive design helps others better understand the need for the research. If the problem statement is not
clear, you can conduct exploratory research.
 Experimental: Experimental research establishes a relationship between the cause and effect of a
situation. It is a causal research design where one observes the impact caused by the independent variable on
the dependent variable. For example, one monitors the influence of an independent variable such as a price
on a dependent variable such as customer satisfaction or brand loyalty. It is an efficient research method as it
contributes to solving a problem.
The independent variables are manipulated to monitor the change it has on the dependent variable. Social
sciences often use it to observe human behavior by analyzing two groups. Researchers can have participants
change their actions and study how the people around them react to understand social psychology better.
 Correlational research: Correlational research is a non-experimental research technique. It helps
researchers establish a relationship between two closely connected variables. There is no assumption while
evaluating a relationship between two other variables, and statistical analysis techniques calculate the
relationship between them. This type of research requires two different groups. A correlation coefficient
determines the correlation between two variables whose values range between -1 and +1. If the correlation

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coefficient is towards +1, it indicates a positive relationship between the variables, and -1 means a negative
relationship between the two variables.
 Diagnostic research: In diagnostic design, the researcher is looking to evaluate the underlying cause of a
specific topic or phenomenon. This method helps one learn more about the factors that create troublesome
situations.
This design has three parts of the research:
 Inception of the issue
 Diagnosis of the issue
 Solution for the issue
 Explanatory research: Explanatory design uses a researcher’s ideas and thoughts on a subject to further
explore their theories. The study explains unexplored aspects of a subject and details the research questions’
what, how, and why
(Bhat, 2018)
1.2. Qualitative research methods
a. Definition
Qualitative research is a branch of market research that involves collecting and analyzing qualitative
data through open-ended communication. The primary purpose of conducting qualitative research is to
understand the individual’s thoughts, feelings, opinions, and reasons behind these emotions.
(Last modified, 2023)
b. Characteristics
 Some characteristics of qualitative research:
 Natural environment (natural setting). Qualitative researchers collect field data at the locations where
participants experience the problem or issue to be studied. Qualitative researchers do not change the
environmental settings and activities of the participants. Information is gathered by talking directly to people
and seeing them act directly in a natural context.
 Researcher as a key instrument (researcher as key instrument). Qualitative researchers generally collect
their own research data through participant observation, documentation, or direct interviews with
participants. These researchers generally do not use instruments or questionnaires made by other
researchers, because they are the only key to the study.
 Multiple sources of data. Qualitative researchers generally choose to collect the required data from
various sources such as interviews, documentation, and observations, rather than relying only on one source
data.
 Inductive data analysis. Qualitative researchers build categories, patterns and themes from the ground
up (inductive) or from separate data into a complete conclusion.

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  The meaning of the participants (participant’s meaning). In the entire research process, the researcher
must focus on studying the meaning obtained from the participants about the issue or research problem, not
the meaning conveyed by other authors or researchers in certain literatures.
 Design that develops (emergent design). Qualitative researchers argue that qualitative research is
always evolving and dynamic. This can mean that the initial plan is not a standard that must be adhered to, all
stages of research may change after the researcher goes into the field and collects data. Provided that these
changes are still in line in achieving the research objectives, namely obtaining information about the problem
or research issue.
 Theoretical perspective (theoritical lens). Qualitative researchers often use certain perspectives in
conducting research such as ethnography, cultural concepts, gender differences, race and others.
 Interpretive. Qualitative researchers make an interpretation of what they see, hear and what they
understand. Usually there are differences in interpretation between researchers and readers and participants,
so it appears that qualitative research offers different views on a content or problem.
 A holistic account. Qualitative researchers usually try to make a complex picture of a research issue or
problem. Researchers describe the perspectives and factors associated with the problem as a whole.
(Adminlp2m, 2020)
c. Types of Qualitative Design
There are several types of qualitative research designs, each with its own specific characteristics and purposes.
Here are some common types:
 Phenomenological Research: This design aims to understand the essence and meaning of human
experiences related to a particular phenomenon. Researchers explore participants’ subjective experiences
through in-depth interviews or observations to uncover the underlying structures and patterns of their lived
experiences.
 Ethnographic Research: Ethnography involves studying and understanding the culture, beliefs, practices,
and social interactions of a specific group or community. Researchers immerse themselves in the participants’
natural environment for an extended period, often conducting participant observation, interviews, and
document analysis to gain an in-depth understanding of the culture.
 Grounded Theory: Grounded theory is an approach where researchers aim to develop theories or
conceptual frameworks grounded in the data. Through constant comparison and analysis of collected data,
researchers identify categories, concepts, and relationships to generate a theory that explains the
phenomenon under investigation.
 Case Study: Case study research involves an in-depth examination of a single individual, group,
organization, or specific context. Researchers collect multiple sources of data such as interviews, observations,

16 | P a g e
and documents to provide a comprehensive understanding of the case and to draw insights that may have
broader implications.
 Narrative Research: Narrative research focuses on understanding and analyzing the stories and personal
narratives shared by individuals. Researchers examine the structure, content, and context of these narratives
to gain insights into how individuals construct meaning and make sense of their experiences.
 Participatory Action Research (PAR): PAR is a collaborative approach that involves researchers working
closely with participants or communities to identify and address social issues or problems. The aim is to
empower participants and generate actionable knowledge through a cyclical process of reflection, action, and
change.
 Constructivist/Interpretive Research: This design emphasizes the importance of understanding multiple
subjective realities and interpretations of social phenomena. Researchers explore the different meanings and
perspectives attributed to a phenomenon, often using interviews, focus groups, or textual analysis to uncover
the complexities of individuals’ interpretations.
(Alam, 2023)
1.3. The method of data collection
There are two types of data that need to be collected: secondary data and primary data
When conducting a specific study, researchers can use data from a published or unpublished source, or collect
the necessary data for the research themselves.
Data collected from available sources, usually data that has been synthesized and processed, is called
secondary data. Primary data is data collected directly and initially from research subjects. For example, when
researching the impact of living conditions on student learning outcomes, data related to student learning
outcomes can be obtained from the training room or department secretary such as grades. average, number
of subjects retaken... (secondary data)
Data related to students' living and living conditions are not available, we must collect them directly from
students (primary data).
Secondary data has the advantage of being collected quickly and at low cost, but is sometimes less detailed
and does not meet research needs. On the contrary, primary data meets research needs well but costs a lot
of money and time.
 Data collection methods
1. Survey:
Advantages: Collect data from a large group of people, easy to conduct and analyze, low cost.
Disadvantages: Low response rate, difficult to control data quality, difficult to collect detailed information.
2. Interview:

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Advantages: Collect detailed information, can control data quality, create relationships with research
participants.
Disadvantages: Takes a lot of time and money, difficult to reach some research subjects. It is difficult to avoid
interviewer bias.
3. Observe:
Advantages: Collect objective data, can collect information about the behavior of people or objects, does not
affect the research object.
Disadvantages: Takes a lot of time and effort, difficult to collect information about participants' thoughts and
feelings, difficult to observe some behaviors.
4. Experiment:
Advantages: Can check the relationship between variables. The area collects accurate and reliable data,
eliminating other influencing factors.
Disadvantages: High cost, difficult to implement in some cases. difficult to apply to human studies.
5. Document analysis:
Advantages: Collect information from many different sources, easy to implement, low cost.
Disadvantages: Difficult to check the accuracy and reliability of data, difficult to collect new information, takes
a long time to collect a large amount of data.
1.4. Data Analysis Methods
 Linear regression method
a. Definition
Regression is a statistical method used in finance, investing, and other disciplines that attempts to determine
the strength and character of the relationship between one dependent variable (usually denoted by Y) and a
series of other variables (known as independent variables).
 Descriptive statistics method
b. Definition
Descriptive statistics are tabular, graphical, and numerical summaries of data. The purpose of descriptive
statistics is to facilitate the presentation and interpretation of data. Most of the statistical presentations
appearing in newspapers and magazines are descriptive in nature. Univariate methods of descriptive statistics
use data to enhance the understanding of a single variable; multivariate methods focus on using statistics to
understand the relationships among two or more variables. To illustrate methods of descriptive statistics, the
previous example in which data were collected on the age, gender, marital status, and annual income of 100
individuals will be examined.
2. The importance of research methods and strategies in project management (M2)

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Wise choice of research methods and strategies plays a decisive role in ensuring the success of a project.
Making the right decision will not only optimize the data collection process but also save valuable time and
resources. Accurate data results from the precision of research methods that not only support effective
decision making but also avoid wastage of time and resources. Choosing appropriate research methods and
strategies helps optimize project time and budget, bringing significant economic benefits. Meeting the
requirements of stakeholders is an important factor, ensuring the project is completed on time, according to
requirements and building reputation and trust. The close connection between research method and strategy
demonstrates mutual support, with method providing the tools and techniques for data collection, while
strategy shapes the specific goals and direction of research. go clear. Choosing the right method requires a
deep understanding of project requirements, including the type of data that needs to be collected and
analyzed. The research strategy needs to ensure high practicality and applicability, while also meeting the set
goals and bringing practical value. Determining effective strategies needs to be based on a solid theoretical
foundation and implemented systematically, methodically and logically. Finally, the flexibility of the research
strategy needs to be ensured to adapt to changes during project implementation and effectively handle
emerging situations.

V. Detailed PMP including goals, objectives, deliverables, quality, risks, communication, resources and
research methods (P4 + M3)
1.Aim:
This study aims to evaluate the importance and influence of Corporate Social Responsibility (CSR) on the level
of job satisfaction of Sacombank's staff in Can Tho. The main objective is to specifically evaluate the level of
implementation of Sacombank Can Tho's CSR goals and analyze the correlation between CSR activities and
employee satisfaction. This study also approaches a thorough assessment of the strengths and weaknesses in
the CSR implementation process of Sacombank Can Tho. Based on the information collected, propose specific
solutions to help Sacombank increase the effectiveness of CSR activities and at the same time improve
employee satisfaction. The ultimate goal of the research is to provide detailed and practical guidelines to
support Sacombank in developing and promoting Corporate Social Responsibility in a sustainable and positive
way.
2.Objective:
Determining a model to research the relationship between corporate social responsibility and employee job
satisfaction at Sacombank Can Tho.
Measuring the influence of corporate social responsibility on job satisfaction at Sacombank Can Tho.
Propose management implications for improving CSR to increase employee job satisfaction

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3. Deliverables
Status analysis report: Provides in-depth data: Analyzes the current status of Sacombank's social responsibility
(CSR) activities in recent years based on official and reliable data sources. Evaluate multi-dimensional impacts:
Determine the relationship between CSR and employee job satisfaction, and evaluate the impact of CSR on
other factors such as work efficiency and employee engagement. Identify cause-and-effect relationships:
Apply advanced statistical and data analysis methods to draw scientific conclusions about the connection
between CSR and employee satisfaction.
Measurement data table: Comprehensive index system: Design a system of indicators to measure the impact
of CSR on employee satisfaction based on international standards and banking industry practices. Analyze the
level of impact: Assess the impact level of each specific CSR activity on employee satisfaction, helping the bank
focus resources on the most effective activities. Evaluate effectiveness: Evaluate the effectiveness of current
CSR programs, propose improvements to improve the effectiveness of the bank's CSR activities.
Proposal evaluation table: Strategic solutions: Suggest strategic solutions to help Sacombank enhance CSR
activities more effectively, in accordance with the bank's vision and mission. Enhance brand value: Propose
specific solutions to help Sacombank improve brand value and reputation through CSR activities. Attract and
retain talent: Identify important CSR factors that affect employee satisfaction, thereby proposing effective
solutions to attract and retain talent.
Project products: Providing practical information: Helping Sacombank have a scientific basis to accurately
assess the impact of CSR on employee satisfaction, thereby making effective investment decisions in activities
CSR. Proposing specific solutions: Support banks in building effective CSR strategies, optimizing benefits for
both businesses and employees. Enhance brand value: Contribute to building the image of Sacombank as a
socially responsible, reputable and trusted enterprise by the community.
4.Quality management
Project Quality Management is a system of processes and activities to ensure projects meet and exceed set
requirements, providing perfect products/services to stakeholders. mandarin. Ensure the project achieves its
set goals in terms of quality, efficiency and customer satisfaction. Optimize processes, minimize errors, save
costs and resources. Enhance brand reputation and business competitiveness. The quality management board
is an effective support tool to help effectively monitor and control activities related to project quality.
2.2. Structure:
Project phase: Includes initiation, planning, implementation and closure phases. Management topic: Identify
important factors that need to be controlled to ensure quality. Implementer: Assign specific responsibilities
to each individual participating in the project. Management plan: Propose effective quality control measures
and processes. Frequency: Determine appropriate testing and quality assessment cycles. Person in charge:

20 | P a g e
Designate the individual responsible for monitoring and managing project quality. Troubleshooting: Plan to
respond to problems that arise during project implementation.
2.3. Benefit:
Easy tracking: Helps supervisors and stakeholders capture project progress and quality in a clear, intuitive way.
Improve efficiency: Optimize processes, minimize errors, save costs and resources for businesses. Enhance
satisfaction: Ensure products/services meet the needs and expectations of customers and partners, enhancing
their satisfaction and trust. Strengthen interaction: Promote effective coordination between departments in
the organization, creating a professional and cohesive working environment.
3. Create a quality management table: The secret to success
3.1. Importance:
Establishing a quality management board is an important step to ensure the project is carried out
professionally, effectively and achieves the set goals.
3.2. Rule:
Scientific: The quality management table needs to be built on a scientific basis, consistent with the
characteristics and requirements of each project. Practicality: The contents in the table must be easy to
understand, easy to implement and applicable in practice. Flexibility: The quality management board needs to
be able to adapt to project changes to ensure operational efficiency.
And this is the quality management table of the project "Corporate Social Responsibility Impacts the Job
Satisfaction of employees in Sacombank in Can Tho"
Table 1. The quality management Table
Heading The Manageme Managemen Frequency Quality Person in Handling
person nt t plan of quality manageme charge of when
who standards manageme nt time manageme problems
perfor nt nt occur
ms the
topic
Review Dat Sufficient Analyze and Weekly After Review new
documents quantity, professionall completing documents.
and form complete y evaluate the topic
CSLT. theoretical the collected
basis and documents
variables. to form a
theoretical
framework

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 for the
research

Choose a Phat Be clear, Identify Weekly After Choose a

research stick to the topics that completing new topic
topic name topic. need to be the topic name.
discussed,
get opinions
and make
decisions
Determine Uyen Clear, Determine Weekly After Redefine
project specific, specific completing your goals.
goals. measurable boundaries the topic
goals - such as time,
Consistent place, topic
with CSLT and related
factors.

Constructio Vinh The scope Clearly Weekly After Redefine

n and and object defining completing the scope
research must not project the topic and object
subjects. be too scope is the of research.
large, it first step to
must be success.
specific and Collect
convenient information
for data from all sides
collection. for a
comprehensi
ve view

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Research Uyen Consistent Identify Weekly After Redefine
pp with research completing appropriate
developme research methods to the topic research
nt goals and suit the methods
questions - topic.
Ensuring
scientificity
and
objectivity
Make a Vinh Tasks are Determine Weekly After Re-establish
work divided into goals and completing a new
division small, scope of the topic planning
plan. specific work. board for
tasks - Analyze job work
Assigned in requirement division.
accordance s.
with
members'
abilities
Plan project Dat Specific, Prioritize Weekly After Make a
timeline. clear, work. completing backup
reasonable, Estimated the topic plan.
not time.
exceeding
the set time
Budget Uyen Specifically, Determine Weekly After Set up a
manageme do not and forecast completing contingency
nt. exceed the costs. Set a the topic budget.
budget budget.
Budget
managemen
t. Adjust
budget.

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 Collect Phat Right Define Weekly After Collect
secondary target, variables and completing again.
data. right source topics. Select the topic
question
type. Make a
list of
questions.
Test and
improve
questions.
Create Vinh Specific, Plan data Weekly After Create a
survey easy-to- collection. completing new
questions. understand Implement the topic questionnai
questions. the data re.
collection
process.
Check and
validate
data.

5. Risk management
Project implementation always comes with potential risks, directly affecting the efficiency and success of the
business. Recognizing the importance of risk management, we would like to introduce to your business the
essential role of the risk management board in the project.
The risk management table plays an important role such as:
Effective risk prediction and prevention: Risk management table is an advanced tool that helps businesses
identify, evaluate and classify potential risks in projects scientifically and accurately. Based on in-depth
analysis, the risk management table allows predicting the likelihood and impact of each risk, thereby proposing
effective preventive measures to minimize negative impacts. to the project. Optimize resources and costs:
Predicting and preventing risks helps businesses use resources appropriately, avoiding wasting costs on
ineffective activities. The risk management panel contributes to optimizing the project budget, ensuring the
most effective use of capital for important goals. Improve the practicality and effectiveness of the plan: The
risk management process provides essential information to build project plans that are close to reality,

24 | P a g e
ensuring feasibility and high efficiency during implementation. . The risk management board helps businesses
flexibly adjust project plans when risks occur, ensuring the project stays on track and achieves its goals.
Ensuring smooth operations and adding value: Effective risk management helps projects run smoothly, limit
disruptions and optimize progress. Thanks to that, businesses can ensure product/service quality, strengthen
brand reputation and add value to the project.
Promote sustainable development and achieve success: Effective risk management contributes to building a
solid foundation for the sustainable development of businesses. By minimizing risk and optimizing operational
efficiency, businesses can increase market share, improve profits and achieve future success.
And this is the risk management table of the project "Corporate Social Responsibility Impacts the Job
Satisfaction of employees in Sacombank in Can Tho"
Table 2. The risk management
Number Risk Describe Infulence Plan
level
1 Document The document may have incomplete High Refer to more
review content or the document may be documents, expand the
referred to incorrectly search scope

2 Determine the Defining the scope too narrowly: High Select and determine
scope of Missing important factors that affect the correct research
research employee job satisfaction. The research scope
results are inaccurate and not useful.
Difficulty in making suggestions for
improving efficiency.
3 Media If there is a lack of communication, it can High Create a clear, detailed
management lead to employees not understanding the communication plan.
project and not participating actively.

4 Budget Incomplete or inaccurate budget Rather Use the budget

management estimates can lead to funding shortages appropriately, set up a
during project implementation. reserve fund.

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 5 Surveys collect Collected data may be inaccurate due to High Make a clear survey
information employees giving incorrect or dishonest plan, survey in many
answers. Collected data may be forms such as direct
incomplete due to inappropriate survey and indirect
questions or employees not fully
answering questions.
6 Research time Estimating a project implementation High Plan to use your time
time that is too short can lead to appropriately
activities being carried out hastily,
without care, and not achieving the
desired quality.
7 Division of Lack of information exchange and High Divide tasks clearly, in
work knowledge sharing among members. accordance with each
This leads to work being delayed, member's strengths
research results being inconsistent and and abilities
not reaching the desired quality.

6. Communication management
In a volatile and complex project environment, communications management serves as an essential
foundation to ensure success. It is a tool that helps reduce risk, drive operational efficiency and build
consensus among stakeholders.
Definition and scope: Project communication management includes the systematic and effective
communication of information to stakeholders, including: Internal staff: Different levels in the diagram project
organization (POC). Customers and sponsors: Important groups that need to be updated on project progress
and results. Other stakeholders: Community, local government, etc.
Based on relevance and influence, project information is divided into main types: Internal information:
Includes information related to decision making, team meetings, daily scrum,... divided according to rank in
POC. General management information: Provides an overview of the project and important changes to all
stakeholders.
Communication information to customers/sponsors: Introducing project deliverables and updating
implementation progress.
Other forms of information: Suitable for the specific needs of each project.
Enhance information exchange: Ensure all relevant parties are updated with accurate and timely information,
creating conditions for contributing ideas and effective coordination. Collect feedback and suggestions:

26 | P a g e
Contribute to project completion, meeting the needs and requirements of stakeholders. Resolve conflicts and
risks: Identify and resolve potential issues quickly and effectively. Enhance brand reputation: Demonstrate
professionalism and transparency in project activities.
Diverse communication methods: Depending on the content and level of necessity, project information is
communicated through channels such as Email: A popular information channel, suitable for regularly updating
and sharing information. document. Press conferences, seminars: Provide detailed information about the
project to a large group of stakeholders. Progress report: Update project implementation status and evaluate
results. Website, social networks: Share project information with the public and attract the attention of
potential stakeholders.
Elevating the project with a systematic communication strategy such as planning and implementing a
systematic communication strategy is the key to optimizing project effectiveness. This strategy needs to clearly
define: Objectives: Communication objectives need to be specific, measurable, feasible, relevant and time-
bound. Communication audience: Identify key stakeholder groups and their information needs. Information
content: Provide information that is accurate, useful and suitable for each target group.
Communication channel: Choose a communication channel suitable for the content and communication
audience. Effective evaluation method: Monitor and evaluate the effectiveness of communication activities
through specific indicators.
And this is the communication management board of the project "Corporate Social Responsibility Impacts the
Job Satisfaction of Sacombank employees in Can Tho"

Table 3. The communication management

No Work Sender Receiver Frequency Venue/Media Deadlines

1 Report on the process of Dat Vinh Daily Project Offline From January 2 -
document review and database Meeting January 4
formation
2 Report on X determining project Uyen Phat Daily Project Offline From January 4 -
goals. Meeting January 10
3 Report the name of the research Uyen Vinh Daily Project Offline From February 6
topic Meeting - February 7

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 4 Report on work division Phat Dat Weekly Electronic Mail Every Saturday
planning.
5 project timeline planning . Uyen Phat Weekly Project Online Every Saturday
Meeting
6 Report on risk management. Uyen Dat Weekly Project Online Every Saturday
Meeting
7 Report on budget management. Vinh Uyen Weekly Project Online Every Saturday
Meeting
8 Report on media management. Vinh Phat Weekly Project Online Every Saturday
Meeting
9 Report project progress Dat Vinh Monthly Project Offline From February
Meeting 1-7

7.Resource management
7.1 Cash management
According to PMBOK (Project Management Body of Knowledge), resource management means implementing
a series of processes and activities to identify, organize, and effectively allocate the resources needed for a
project, including including finance and human resources. This is considered an important foundation to help
project managers approach and deploy projects effectively, towards successful goals.
By ensuring accuracy and efficiency in resource use, resource management through reasonable planning and
allocation helps projects run smoothly, avoiding waste or resource shortages. . This thereby minimizes the risk
of failure or delay. Effective resource management, regardless of project scale, contributes to improving
productivity and operational efficiency, helping businesses save costs and optimize benefits.
By specifically identifying and clearly assigning resources, resource management also helps strengthen project
control, minimize potential risks and improve the ability to be proactive in problem solving. Scientific studies
have confirmed the positive effects of resource management on projects, including increasing success rates
through effective planning and resource management, shortening completion times. projects by optimizing
processes, and saving costs through effective resource management helps businesses optimize budgets and
increase profits.
And this is the cash management table of the project "Corporate Social Responsibility Impacts the Job
Satisfaction of employees in Sacombank in Can Tho"
Table 4. The cash management
Number Heading Quantity Price Into Money

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 1 Document review 3 0 VND 0 VND
2 Make a work division plan. 1 100,000 VND 100,000 VND

3 Plan the project timeline. 1 200,000 VND 200,000 VND

4 Create a risk management 1 150,000 VND 150,000 VND

table.
5 Create a budget management 1 200,000 VND 200,000 VND
board.
6 Set up a communication 1 150,000 VND 150,000 VND
management board.
7 Data processing 700,000 VND 700,000 VND
8 Eat, drink, travel. 1,500,000 VND 1,500,000 VND
9 Create a survey questionnaire 3 1,500,000 VND 4,500,000 VND

10 Surveyor 7 2,000,000 VND 14,000,000 VND

11 Gift 50 150,0000 VND 7,500,000 VND
12 Make a report 1 100,000 VND 100,000 VND
TOTAL 29,100,000 VND

7.2 People management

And this is the people management table of the project "Corporate Social Responsibility Impacts Job
Satisfaction of employees in Sacombank in Can Tho"
Table 5. The people management
R = Responsible A = Accountable C = Consult I = Inform
RACI chart Person
Stage Heading Dat Uyen Phat Vinh
Initiating Review documents and form CSLT. R A C I
Determine project goals and objectives. A R I C
Choose a research topic name C R A I

Construction and research subjects. I C A R

Developing research methods & data processing methods. I A C R

Planning Make a work division plan. I A R I

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 Plan the project timeline. C R I A
Risk management. I R IC A

Budget management. A I C R

Quality management R A C I

Communication management. C A I R
Executing Collect secondary data. R C A I
Create survey questions. R I C A

Surveys collect information. A R R I

Data processing. C A R R

Evaluate CSR factors I R A C

Evaluate the impact of CSR on job satisfaction of Sacombank R C I RA

employees

Offer a solution. IC I A R
Closing Prepare a report. R C I A
Report. R R A IC

Evaluate limitations and draw lessons from experience. A C R I

8. Research methods
The method of data collection:
Collect primary and secondary data by: Reviewing articles, magazines and websites: Accessing reputable news
sources such as official newspapers, Sacombank's official website, non-governmental organizations and
websites specializing in CSR. Search for information about Sacombank's CSR programs in areas such as
education, environment, health, and community development. Analyze the content, evaluate the
effectiveness and impact of CSR programs. Directly approach Sacombank bank officials: In-depth interviews
with employees in charge of CSR areas to get detailed information about the strategy strategies, goals and
actual operations of the bank. Extensive survey of different departments in the bank to collect opinions,
assessments and levels of employee participation in CSR activities. Use scientifically designed questionnaires
to collect data that is accurate, objective and easy to analyze.
Data processing method:
In order to create a set of study observation groups, the research team will utilize the Cronbach's Alpha tool
to assess the test scales' reliability. This will be done using the exploratory factor analysis approach. Utilize a

30 | P a g e
research model and the linear regression technique to determine the degree to which independent factors
influence the dependent variable.
Question list
The survey questionnaire is divided into 2 parts: Part 1, measuring corporate social responsibility and
employee job satisfaction through 33 questions (variables) including 4 social responsibility factors. Corporate
social responsibility includes: Economic responsibility (5 items), legal responsibility (5 items), ethical
responsibility (5 items), charitable responsibility (7 items), a factor of job satisfaction. job (5 items) and a factor
of commitment to the organization (6 items). Part 2, describes the demographic attributes, in each author
attribute based on the principle of statistical grouping, ensuring to serve the evaluation of research results
and in accordance with actual data. . Information about research subjects is specified with appropriate scales
as follows: gender variable with 2 attributes (male, female), age variable with 4 attributes (Under 25 years old,
from 25 to 35 years old , from 36 to 45 years old, over 45 years old), the average monthly income variable
includes 4 attributes (Under 3 million, from 3 to 5 million, over 5 million to 7.5 million, over 7.5 million),
Working time variable includes 4 attributes (Under 1 year, from 1 to 3 years, from 4 to 10 years, over 10 years)
In EFA, sample size is often determined based on the "minimum size" and "number of measured variables
included in the analysis", according to Hoang Trong and Chu Nguyen Mong Ngoc (2008), the number of
observations (sample size). ) must be at least 4 to 5 times the number of variables in the factor analysis. Hair
and colleagues (2009) believe that to use EFA, try to maximize the ratio of observations per measured variable
to 5:1, meaning that for every 1 measured variable, a minimum of 5 observations are needed. The project will
choose a sample size of 300 employees working at Sacombank Can Tho.
The scale
Table 6. EFA results of corporate social responsibility.
Scale Components
Economic responsibility (ER): 5 observed variables
1. Continuously improve product quality
2. Try to maximize profits
3. Try to reduce operating costs
4. Businesses strive to achieve the highest profits for their shareholders
5. Closely monitor and improve employee productivity
6. Establish a long-term strategy for your business operations

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Moral responsibility (MR): 5 observed variables
1. Have a comprehensive code of conduct in business activities in terms of business ethics
2. All workers adhere to professional standards
3. Recognized as a trustworthy organization
4. Have protections for workers who report workplace misconduct (such as theft or sexual harassment)
5. There are regulations to prevent discrimination in rewards and promotions for employees
Legal liability (LL): 5 observed variables
1. Business leaders always understand the relevant laws and regularly communicate them to
knowledgeable employees
2. All of the enterprise's products meet legal standards
3. Business leaders try to comply with the law in business
4. Strive to comply with all laws governing employment and employee benefits
5. Provide complete and accurate information to all customers
Charitable responsibility (CR): 7 observed variables
1. Try to raise awareness that businesses' business behavior is a contribution to society, not simply a
business for profit. Businesses must allocate a part of their profits to charity activities
2. Try to help the poor
3. Try to contribute to improving the local community
4. Try to fulfill social responsibility
5. Try to meet government requirements
6. Try to meet the requirements of NGOs
7. Encourage employees to participate in community activities
Environmental responsibility (ER): 3 observed variables
1. Businesses need to demonstrate their responsibility towards the environment,
2. Human resource training, organizations/enterprises need to foster and raise awareness
3. In production and business, it is also necessary to proactively innovate, be creative, apply modern
techniques,
Employee job satisfaction (EJS): 4 observed variables
1. Feeling quite satisfied with my current job
2. Definitely enjoy your current job
3. Feel enthusiastic about work every day
4. The work is quite interesting
5. Find real enjoyment in work

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9. Evaluate factors to consider in a PMP (M1)
PMP (Project Management Professional) is a detailed map that leads a project to success. It outlines the
purpose, objectives, deliverables, quality, risks, communication, resources and research methods required for
the project. Project success depends partly on the planning and management steps. The importance of each
step will vary depending on the requirements of each project. However, in general, each step plays an
important role, contributing to the project:
To have a solid start for a project, the first thing to do is set general goals and specific goals for each phase of
the project.
Determining common goals: Determining common goals for the project acts as a guideline to guide the entire
implementation process, creating unity and consensus within the team. The general goal needs to ensure
SMART (Specific, Measurable, Achievable, Relevant, Time-bound) to ensure it is specific, measurable, feasible,
appropriate and time-bound.
Set separate goals for each stage: Breaking down the general goal into separate goals for each stage helps the
project to be carried out methodically and scientifically and to easily track progress. Individual goals need to
closely follow the common goals and be closely linked to each other.
Project quality management plays a key role in ensuring success and benefits for all stakeholders. Here are
the important reasons: Employees: Good project quality brings satisfaction to employees when they
participate in an effective, professional project that achieves its goals. Customers: Delivered products fully
meet the requirements and desires of customers, creating satisfaction and trust for them. Project quality
management helps projects avoid risks of errors during implementation, minimizing time and costs for
repairing and overcoming errors. Improve the ability to predict and control potential factors, ensuring the
project runs smoothly and effectively. High quality products help businesses improve their competitiveness
compared to competitors, attract customers and increase market share. Build brand reputation and affirm the
business's position in the market. Project quality management helps ensure the project fully complies with
stakeholder standards, requirements and regulations. Create long-term and trustworthy cooperative
relationships between businesses and stakeholders. The project's success and full satisfaction of requirements
brings benefits to businesses and stakeholders. Enhance the reputation of the business, creating opportunities
to expand the scope of cooperation in the future
Risk management: Identify potential risks, predict risks that may occur during project implementation, help
businesses proactively respond and minimize negative impacts. Prevention and treatment planning: Prepare
measures to effectively address risks when they occur, helping the project limit losses and continue
progressing. Reasonable financial allocation: Budgeting for risk management activities, ensuring effective
resource use and cost savings for the project. Increase the chance of success: Careful preparation helps the

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project be ready to face unexpected situations, increasing the likelihood of achieving the set goals. Show
professionalism: The ability to predict and manage risks shows the business's professionalism in project
implementation. Building reputation: Businesses will create trust for stakeholders, thereby creating
opportunities for future cooperation.
Communications management: Communicate information clearly, ensuring project information is
communicated clearly and accurately to all relevant parties, including team members, customers, partners
and stakeholders other officials. Avoid misunderstandings and confusion: Effective communication helps
minimize negative factors affecting project progress and quality. Expand cooperation opportunities:
Communicating the project to potential customers and the community helps attract attention, create new
cooperation opportunities and effectively develop projects.
Optimize resources:
Resource management: Apply scientific methods to effectively allocate and use financial resources, human
resources, materials, equipment, etc. to meet project needs and optimize costs. Detailed planning: Clearly
identify resource needs for each project phase, accurately estimate costs and develop effective resource use
plans. Flexible monitoring and adjustment: Closely monitor resource usage, promptly adjust plans when
necessary to ensure progress and project goals.
Management planning:
Improve project quality, ensure it meets set standards and bring long-term benefits to the business. Minimize
risks, predict and prevent potential risks, protect projects from losses and failures. Enhance performance,
promote smooth coordination between stakeholders, and improve overall project effectiveness. Improve
success rate, create a solid foundation for the project to achieve its goals.
Benefits of management methods:
Quality management: Apply quality management systems and processes to ensure projects meet international
standards, bringing sustainable value to businesses. Risk management: Identify, evaluate and classify potential
risks, develop effective prevention and response plans to minimize negative impacts on the project.
Communication management: Maintain a smooth communication channel between relevant parties, ensure
accurate, timely and transparent communication of information, building trust and effective cooperation.
Research methods are an essential foundation for project success. Choose appropriate methods: Determine
scientific research methods, suitable to the goals, scope and nature of the project. Ensuring accuracy and
reliability: Apply effective data collection techniques and use appropriate statistical analysis tools to ensure
the accuracy and objectivity of research results. Save time and costs: Optimize the research process, avoid
wasting resources on collecting and analyzing unnecessary data. Meet quality criteria: Ensure research results
meet set standards, bring practical value and contribute to the success of the project.

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Effective project management (PMP) is the key to success. Professional knowledge and planning skills: Master
project management knowledge, effective planning and implementation skills to ensure the project
progresses according to set goals. Strict control and supervision: Closely monitor project implementation
progress, promptly adjust plans when necessary to ensure the project is completed on time, with quality and
on budget. Effective risk management: Identify, evaluate and classify risks, develop effective prevention and
response plans to minimize negative impacts on the project. Smooth communication and coordination:
Maintain a smooth information channel between relevant parties, ensuring accurate, timely and transparent
communication of information, building trust and effective cooperation.
VI. Detailed work breakdown structure (WBS) and schedule providing time frames and completion stages
(GANTT) (P5)
1. Work breakdown structure (WBS) and OBS.
-WBS:
A work breakdown structure (WBS) is a project management tool that takes a step-by-step approach to
complete large projects with several moving pieces. By breaking down the project into smaller components, a
WBS can integrate scope, cost and deliverables into a single tool. While most WBSes are deliverable-based,
they can also be phase-based. Read on to learn more about what a WBS can do for your business.
(Organ, 2023)
And this is the WBS table of the project "Corporate Social Responsibility Impacts the Job Satisfaction of
employees in Sacombank in Can Tho"
Table 7. The WBS
CSR impacts the job satisfaction of Sacombank employees in
Can Tho”

1 Initiation phase 2 Planning phase. 3 Stage Implementation 4 Phase Ends.

1.1 1.3 Determine 2.2 Plan the 2.3 Budget 3.1 Design the 3.2 I mplement
1.2 Choose a 2.1 Make a w ork 3.3 Collect 4.1 Make a 4.3 Product
Determine the scope and project Management implementation project 4.2 Report.
research topic div ision plan. data report. handov er
the goal objects of timeline. and Quality process. management

1.2.1 I dentify 1.3.1 I dentify

1.1.1 I dentify the focus projects 3.1.1 Create surv ey 3.2.1 Plan
need or problem research areas 3.3.1 I dentify Goals
questions. I mplementation
that needs to be and Data
1.2.2 Search for 1.3.2 Determine
solv ed Requirements
research ideas customer needs 3.1.2 Data 3.2.2 Deploying
processing. Work
1.1.2 Analyze 3.3.2 Dev eloping
1.2.3 Ev aluate 1.3.3 I dentify
project feasibility Data Collection
research ideas project objects 3.1.3 Ev aluate the 3.2.3 Controlling
Tools
impact of CSR on Risks and
1.1.3 Determine 1.3.4 Rev iew and job satisfaction of Problems
project goals 1.2.4 Select 3.3.3 I mplementing
research topic update project Sacombank
the Data
scope and employees 3.2.4 Testing and
1.1.4 Monitor and Collection Process
objects Ev aluation
ev aluate results

-OBS:
An Organizational Breakdown Structure is an intermediate level of a different chart that many of you are
already familiar with: The Work Breakdown Structure. The OBS displays organizational relationships and then
uses them for assigning work to resources in a project. Like its originator, the OBS allows complex projects to
be broken down, providing a more organized representation of the work to be completed. While the WBS is
used to define the project during early stages of its cycle, the OBS provides an organizational structure for the
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project as it moves to completion. The hierarchical nature of the Organizational Breakdown Structure allows
for the appropriate resources and responsibilities to be assigned.
And this is the OBS table of the project "Corporate Social Responsibility Impacts the Job Satisfaction of
employees in Sacombank in Can Tho"
Table 8. The OBS
“CSR impacts the job satisfaction of Sacombank employees in
PROJECT TITLE COMPANY Sacombank
Can Tho”
PROJECT MANAGER Nguyen Tan Dat DATE

PROJECT TITLE
1 Initiation phase
1.1 Determine the goal Dat
1.1.1 I dentify the need or problem that needs to be solv ed

1.1.2 Analyze project feasibility

1.1.3 Determine project goals Uyen

1.1.4 Monitor and ev aluate results

1.2 Choose a research topic Uyen

1.2.1 I dentify research areas

1.2.2 Search for research ideas

1.2.3 Ev aluate research ideas

Select research topic
1.2.4 Select research topic

1.3 Determine the scope and objects of research Vinh

1.3.1 Subtask

1.3.2 Determine the scope and objects of research

1.3.3 I dentify project objects

1.3.4 Rev iew and update project scope and objects

2 Planning phase.
2.1 Make a work division plan. Phat
2.2 Plan the project timeline. Uyen
2.3 Budget Management and Quality Management. Vinh, Dat
3 Stage Implementation
3.1 Design the implementation process.
3.1.1 Create surv ey questions.

3.1.2 Data processing.

Ev aluate the impact of CSR on job satisfaction of Sacombank employees

3.1.3
3.2 Implement project management Uyen
3.2.1 Plan I mplementation

3.2.2 Deploying Work

3.2.3 Controlling Risks and Problems

3.2.4 Testing and Ev aluation

3.3 Collect data

3.3.1 I dentify Goals and Data Requirements

3.3.2 Dev eloping Data Collection Tools

3.3.3 I mplementing the Data Collection Process

4 Phase Ends.
4.1 Make a report. Dat
4.2 Report. Uyen

4.3 Product handover Dat

2. The schedule provides time frames and completion stages (GANTT)

A Gantt chart is a project management tool that illustrates work completed over a period of time in relation
to the time planned for the work. A Gantt chart can include the start and end dates of tasks, milestones,
dependencies between tasks, assignees, and more.
(Atlassian, 2024)
And this is the Gantt Chart of the project "Corporate Social Responsibility Impacts Job Satisfaction of
Sacombank employees in Can Tho"
Chart 1. The Gantt
January February March April
Gantt Chart Person 2/1/2024-10/4/2024 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2
1. Project planning 2/1/2024-31/1/2024
1.1 Document review Dat 2/1/2024-4/1/2024
1.2 Determine research objectives Uyen 4/1/2024-10/1/2024
1.3 Determine the scope of research Phat 11/1/2024-15/1/2024
1.4 Identify the problem that needs to be researchedUyen 16/1/2024-20/1/2024
1.5 Choosing research methods Vinh 21/1/2024-31/1/2024
2. Survey, interviews and data collection 1/2/2024-19/2/2024
2.1 Conduct survey Dat 1/2/2024-7/2/2024
2.2 Conduct interviews Uyen 7/2/2024-12/2/2024
2.3 Conduct data collection Dat 12/2/2024-19/2/2024
3. Analyze and process data 20/2/2024-20/3/2024
3.1 Data analysis Phat 20/2/2024-25/2/2024
3.2 Data processing Vinh 26/2/2024-1/3/2024
3.3 Data storage Phat 2/3/2024-14/2/2024
3.4 Data usage Dat 15/3/2024-20/3/2024
4. Report 20/3/2024-10/4/2024
4.1 Choose a report template Vinh 20/3/2024-25/3/2024
4.2 Write detailed reports Dat 26/3/2024-29/3/2024
4.3 Edit report Uyen 30/3/2024-5/4/2024
4.4 Complete the report Dat 5/4/2024-10/4/2024

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VII. Weekly diary (P5)
Full name: Nguyen Tan Dat

Name of project: Corporate Social Mission Impacts the Job Satisfaction of Sacombank employees in Can
Tho
Date: January 2, 2024 - February 31, 2024

Update on monthly research/ missions achieved

Points to consider:
What have you accomplished?
· Supervise, assign and implement projects
Have you completed the mission requirements?
· Yes, I did
Are you on track and on schedule?
· Yes I'm
Do you need to make any changes to your project management plan?
· No, I didn't

Any risks and/or issues identified?

Points to consider:
Have you identified risks/issues related to lack of skills required to carry out the research/task?
· Yes, I did
Have you identified any additional risks/issues that impact the project management plan?
· Correct. I did

Problems encountered
Points to consider:
What barriers have you encountered?
· I have financial and human resource problems
How did you overcome them?
· I used reserve financial resources and supported blunt members to overcome difficulties.

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New ideas and changes in project direction
The first week's work is to prepare for the project:
· Create ideas and content
· Content development
· Identify data samples
· Identify interview subjects
· Determine interview time
· Determine the interview location
· Design: questionnaire and gifts
· Final confirmation
· Send to printing facility
· Receive products

Full name: Nguyen Tan Dat

Name of project: Corporate Social Mission Impacts the Job Satisfaction of Sacombank employees in Can
Tho

Date: January 2, 2024 - February 31, 2024

Update on monthly research/ missions achieved
Points to consider:
What have you accomplished?
· Supervise, assign and implement projects
Have you completed the mission requirements?
· Yes, I did
Are you on track and on schedule?
· Yes I'm
Do you need to make any changes to your project management plan?
· No, I didn't

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 Any risks and/or issues identified?
Points to consider:
Have you identified risks/issues related to lack of skills required to carry out the research/task?
· Yes, I did
Have you identified any additional risks/issues that impact the project management plan?
· Correct. I did

Problems encountered
Points to consider:
What barriers have you encountered?
· I have financial and human resource problems
How did you overcome them?
· I used reserve financial resources and supported blunt members to overcome difficulties.

New ideas and changes in project direction

The first week's work is to prepare for the project:
· Create ideas and content
· Content development
· Identify data samples
· Identify interview subjects
· Determine interview time
· Determine the interview location
· Design: questionnaire and gifts
· Final confirmation
· Send to printing facility
· Receive products

Full name: Nguyen Tan Dat

Project name: Corporate Social Mission Impacts the Job Satisfaction of Sacombank employees in Can Tho

Date: February 20 , 2024 – February 20 , 2024

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Update on monthly research/ missions achieved
Points to consider:
What have you accomplished?
· Supervise, assign and implement projects
Have you completed the required task?
· Yes, I did that
Have you set the right instructions and deadlines?
· Yes I'm
Do you need to make any changes to your project management plan?
· No, I didn't

Any risks and/or issues identified?

Points to consider:
Have you identified the risks/issues associated with lacking the necessary skills to carry out the research/task?
· Yes, I did that
Can you identify any plugin/plugin issues that impact the project management plan?
· Correct. I did

Problems encountered
Points to consider:
What barriers have you encountered?
· I have financial and human resource problems
How do you overcome them?
· I used reserve financial resources and supported members to overcome difficulties.

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New ideas and changes in project direction
The work in the second week is to prepare for the project:
· ONLINE SURVEY
· LINE SURVEY

VIII. Critical review

Based on the research on "Corporate Social Responsibility Impacts Job Satisfaction of Sacombank employees
in Can Tho", this article focuses on analyzing the profound relationship between implementing Corporate
Responsibility social responsibility (CSR) and employee job satisfaction. Provides a fundamental theoretical
system, detailing the project life cycle and demonstrating the important role of each stage. A detailed project
management plan is established, including human resource, resource, communication, and risk management,
to ensure efficiency and professionalism. Go further into in-depth analysis and evaluation, clarify the
importance of each management board to the project, and provide specific illustrative examples to help
readers visualize and respond to risks and challenges. awake. Enhanced job satisfaction is set as a key
objective, with long-term employee engagement and dedication encouraged by working for a socially
responsible company. Focus on creating a positive work environment through CSR, promoting solidarity and
cooperation, minimizing pitfalls in the work process and enhancing productivity. In addition, clearly state that
CSR not only creates a positive environment but also increases employee pride when contributing positively
to the community, strengthening Sacombank's value and brand image. The article also emphasizes the positive
impact of CSR on Sacombank's brand image, helping the company be recognized as a reputable, trustworthy
and responsible partner. Finally, present the long-term benefits of CSR for Sacombank, including attracting
and retaining talent, strengthening engagement with the community, and creating opportunities for
sustainable development and market expansion .
IX. Conclusion
This article is an excellent model of a scientific research project, implemented carefully and comprehensively.
Detailed and concise, it provides all the necessary theoretical information, accompanied by clear examples
and tables. The content includes details of the project life cycle, fully analyzing the role and importance of
each stage in the project. Specific instructions on effective data collection and processing methods make an
important contribution to improving the accuracy and reliability of research. Detailed description of project
management planning (PMP) ensures effective and scientific projects. By setting up professional governance
panels, including risk management, communication, resources and human resources, the article helps control
and monitor the project closely. Highlight careful preparation and investment through scientific expression,
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clear structure and polished content. The theory is presented clearly and easily to understand, compiled from
reputable sources, ensuring accuracy and suitability for the research object. Using many illustrations helps
diversify the way information is presented, from practical examples to visual tables, making it easier for
readers to grasp the content. Debrief effectively by providing weekly logs to help track progress and evaluate
overall project status.
X. References
1. Pmstudycircle.com. (2022). Project Life Cycle: Definition, Stages, Types & Example |[online].
Available from: https://pmstudycircle.com/project-life-cycle/
[accessed 10 Mar 2024].
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[online].
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[accessed 10 Mar. 2024].
3. Organ, C. (2023). Work Breakdown Structure (WBS) In Project Management. Forbes. [online].
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[accessed 10 Mar 2024].
4. Atlassian (2024). Gantt Charts | Atlassian. [online].
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[accessed 10 Mar 2024].
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[accessed 10 Mar 2024].
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[accessed 10 Mar 2024].
7. Writemylife.net. (2021). Closing phase – Write My Life. [online]
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[accessed 10 Mar 2024].
8. Alam, M. (2023). IdeaScale. [online].
Available from: https://ideascale.com/blog/what-is-quantitative-research/
[accessed 10 Mar 2024].
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 10. https://www.facebook.com/jared.cornell.9693 (2022). Qualitative Research Methods: Types,
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[accessed 10 Mar 2024].
11. adminlp2m (2020). Qualitative Research Methods - Objectives, Characteristics and Strategies.
[online].
Available from: https://lp2m.uma.ac.id/2020/11/21/qualitative-research-methods-objectives-
characteristics-and-strategies/
[accessed 10 Mar 2024].
12. Alam, M. (2023). IdeaScale. [online].
Available from: https://ideascale.com/blog/qualitative-research
[accessed 10 Mar 2024].
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(PMBOK® Guide) (5th ed.). Project Management Institute.

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