Questionnaire for study on banking transcations and other online transactions

Name of the customer-

Q1) Do you prefer offline banking services or online payments?

Q2) which online transactions you use frequently?

Q3) for shopping and other transactions do you use online payments? If yes , can you
specify any reasons ?

Q4) Do you fell which banking transactions is smooth and seamless? Offline banking
services or online transactions like gpay others?

Q5) How much you can rate online transactions from 1to 5?

Q6) Do you have loan from the ICICI bank?

Q7) Do you availing any other services from other bank accounts and loans > like
insurance.

Q8) Do you feel offline banking transactions is safer than online transactions’?

Q9) How long have you been using the banking services?

Less than 1 year

1-3 years 3-5 years

More than 5 years