1.

which of the following resource record types obtains the information a DNS server needs to perform
reverse name lookups ? ----- PTR

2.which among these can be used for managing devices in windows 10 ----- Device management

3.the minimum hardware requirements for installing windows server 2012 are ----- 1.4Ghz 64-bit
processor,512MB RAM,32GB of disk space

4.a set of values for each attribute for one item is known as ----- tuple or record

5.windows 10 is avaibale in ----- both 32 and 64 bit

6.which desktop feature has been included in windows 10 which was not included in windows 8? -----
action pane

7.how will you identify a failed service in windows 10 ----- event viewer

8.which is the help command in linux ? ----- man

9.which raid level is not fault tolerant ----- RAID 0

10.the disks locally attached to the server is called_______ ----- SAN

11.RAM,Cache,registers are ----- primary memory

12.what cables are composed of a glass inner core surrounded by cladding , all encased in an outside
jacket ----- fiber optics

13.which one these are not an email agent ---- MVA

14.which protocol resolves an IP address to a MAC address? ----- ARP

15.CRT,LED,LCD are ----- types of monitors

16.which is not the editions of windows server 2012 ----- web

17.which of these has to depend primarily on the critical server for processing activities ----- thin client

18.you can set ip as 0.10.10.10 (True/False) ----- no we cannot

19.organization unit is used for grouping the objects in an active directory domain ----- 1

20.NNNNNNNN.NNNNNNNN.NNNNNNNN.HHHHHHHH which class of ip does this belong ? where : N =

network id bits and H = host id bits ----- class C

21.cd/home/testuser/training. the path mentioned here is ----- absolute path

22.which protocol is used in actove directory for authendication ----- LDAP

23.the central place to view alerts and take actions in win 10 is ----- Action center

24.the DHCP server can provide the ______ of the IP address ----- all of the mentioned
25.which among this is a PDA ----- mobile phone

26.______ provides 64 bit path to the processor ----- DIMM

27.what is the max ram supported in win 2012 server r2 ? ----- 4TB

28.what is the most important role of BIOS ? ----- loading the operatiing system

29.which of the following storage is volatile ? ----- RAM

30.the data in portable hard drives,usb drives can be encrypted using ----- bit locker to go

31.DHCP uses port number _____ for server and _____ for client ------ 67,68

32.the bigger partition size, security and encryption is better in ----- NTFS

33.command for changing user id of the user testuser to 2000 ----- usermod -u 2000 testuser

34.what are the slots are used in PC motherboard to connect external NIC cards ----- PCI

35.win 10 continuum feature used for ----- supporting hybrid laptop-tablet devices

36.what is the service port number of smtp ------ 25

37.bandwidth supported by cat5 cable? ------ 100Mbps

38.How does server virtualization make a data center more efficient? ----- By increasing server utilization
rates

39.A NAS solution is most appropriate for what type of data environment ------ Shared access

40.mac address is of ----- 48 bit

41.which of the backup technology is space efficient ----- incremental backup

42.What are customers of IT services who work in the same organization as the service provider known
as? ----- Internal customers

43.which IP class is reserved for multicasting ----- class D

44.which wildcard matches a single character ----- b.?

45.which directory contains temporary files and writable by any user ----- /tmp

46.which is the home directory of root user ----- /root

47.in which stage of the boot sequence is kernel image selected ,else it installs the default kernel -----
GRUB

48.what is the unique integer identifier of a process in linux called ----- PID

49.default VLAN id is ----- 1

50.What are the Two components of ITIL V3? ----- The five core books and the complementary
publications

51.A unique 64 bit address used to identify the hba card of each server is ----- WWN

52.The command to get ip Address details in windows 10 ----- ipconfig /all

53.What is sent by DHCP server as response which include IP address and other parameters to be
assigned ----- DHCP ack

54.windows 10 sign in screen does not have ----- task view

55.an event that is generated when a service or device is approaching a threshold is called _______ -----
warning

56.A group of record is called ----- Fields

57._____is a weakness in the system which can be addressed using security path application ------
Vulnerability

58.which cable has higher bandwidth of upto several Gbps ----- fiber optic cable

59.which of the following is a file system is used in virtual desktop interface ----- NTFS

60.password can be set for normal user using the command ----- passwd

61.in which topology,each computer is directly connected to two other computers in a network ----- ring
topology

62.name the functions defined in service operations ----- service desk , Technical mgmt , Application
mgmt , IT operations mgmt

63.what is SLA ----- service-level agreement

64.which SAN topology provides direct connection between two N and no sharing of media -----
switched fabric topology

65._______ is windows 10 voice based digital assistant ----- cortana

66.server chassis housing multiple thin modular electronic boards are ----- blade server

67.linux is an open sourse OS ----- True

68.what are the functions of an OS ----- All of the above

69.which database management system is the simplest ----- RDBMS

70.domain controller is ----- central database for storing user account info

71.multicast communication is ----- one to group communication

72.A hard disk is divided into tracks which are further subdivided into ----- sectors
73.which of the following is the valid host range for the subnet on which IP address 192.168.168.188
255.255.255.192 resides ----- 192.168.168.129-190

74.which is a private IP address ----- 10.10.10.10

75.which command is used for creating VLAN ? ----- config# vlan 2, config# name HR

76.which of the following is not a primary concern of service strategy ----- defining a release plan

77.which of the following malicious program do not replicate automatically ----- trojan horse

78.example of infrastructure as a service ----- operating system

79.what is the number one concern about cloud computing ----- security concerns

80.name few biometric based authentications ----- all of the above

81.which of the following are different levels of storage virtualization ----- hardware and software level

82.which is not a security threat ----- unchanged default password

83.the third field of ls -l command ouotput indicates ----- user who owns the file

84.what are customers of IT services who work in the same organization as the service provider known
as ----- internal customers

85.the most suitable cloud deployment for a small group of organization with shared work -----
community cloud

86.what is the weakest vulnerability in organization ----- internal employees

87.the term multi-core processing refers to ----- processor housing contains two or more cores operating
at same frequency , independently of each other

88.which protocols resolves an IP address to a MAC address ----- ARP

89.FTP server listens for connection on port number ----- 21

90.the topology that supports bi-directional link between each possible node is ----- mesh

91.which device cannot solve collision problems ----- Hubs

92.what command copies the configuration from RAM into NVRAM ----- copy running-config startup-
config

93.frame check sequence is used for ----- to check the particular frame is valid or not

94.which of the following commands sets a trunk port on a 2960 switch ----- switchport mode trunk

95.the method of communication in which transmission is bidirectional ,but only one direction at a time
is called ----- half duplex

96.what type of connectors are used in thinnest coaxical cable ----- BNC connectors and T connectors
97.the system LED is amber on a cisco catalyst 2950 series switch.what does this indicate ----- the system
is malfunctioning

98.which address identifies a process on a host ----- port address

99.which protocol does ping use ----- ICMP

100.bandwidth supported by cat5 cable ----- 100Mbps

101.each class B network contains how many IP addresses that can be assigned to host -----65534

102.the cable that transport signals in the form of light ----- fiber optics

103.which switching technology reduces the size of a broadcast domain ----- VLANs

104.which layer is responsible for process to process delivery ----- transport layer

105.which topology requires a central controller or hub ----- star topology

106.which of the following network devices are recommended to be assigned static IP addresses -----
both B and C

107.what is the first valid host on the subnetwork that the node 172.28.71.106/27 belongs to -----
172.28.71.97

108.which OSI layer is responsible for the only error detection ----- data link layer

109.you need to setup password on all your default telnet lines. what command would you start with ---
--switch1(config)#line vty 0 4

110.which of the following is private ip address ----- 192.168.24.43

111.which of the following a loopback address ----- 127.0.0.1

112.what is the broadcast address for 192.168.5.5 if subnet is 255.255.255.254 ----- 192.168.5.31

113.ping uses which internet layer protocol ? ----- ICMP

114.which of the following network devices are recommended to be assigned static IP addresses ? -----
Both B & C

115.the contents of a file can be viewed by using ----- All options (more,cat,less)

116.if i want to have more than four partition on my disk which disk type would you prefer ----- GPT disk

117.server manager is a great tool for managing most of your server settings and configuration all in one
central place ----- File services

118.useraccount related information can be seen in the file ----- /etc/passwd

119.which of the following service design phase identifies proactive measures to improve availability
and implement where cost justified ? ----- Availability Management
120.Dot matrix and ink jet printers are -----Character printers

121.name the virtualization program that allows multiple os, which can include different os or multiple
instances of the same os to share a single hardware processor ----- Virtual Machine

122.which IP class is rserved for multicasting ----- Class D

123.which one of the following is an objective of server catalogue management ? ----- Negotiating and
agreeing service level agreement.

124.which one the following statements about incident reporting and logging is CORR ECT ? -----incidents
can be reported by anyone who detects a disruption or potential disruption to normal service.

125.the command used to display selected attributes of specific object types in Active Directory is -----
getatt

126.A data source in an ODBC architecture can be ----- My SQl

127.Network DBMS follows ----- many to many relation

128.which command elevates the previlege for a normal user to execute a particular command as root --
--- Sudo

129.What among these is not seen in newer type motherboards ? ----- All of the above

130.a DNS record that can be used to point your domain name and host names to a static IP address -----
A record

131.An attribute in a relation is a foreign key if the ________ key form one relation is used an attribute
in that relation ------ Primary key

132.A__________ is a DNS zone in which hostname to IP address relations are stored -----Forward
lookup zone

133.what is the subnet mask corresponding to a CIDR value of /16 ? ----- 255.255.0.0

134.what are the three elements of the service portfolio ? ----- Service pipeline , service catalogue ,
retired services

134.which feature works with both microsoft explorer and microsoft edge and monitors websites ,
pages , and downloads for known issues ? ----- Blocker

135.karen has recently been hired to help with SEO needs to add annotations to webpages she views in
microsoft edge. on the edge toolbar , what button must she click to begin this process ? ----- Make a
web note

136.the windows 10 store app is linked to which of the following ? ----- the user's microsoft account

137.spencer is running windows 10 . he displays the start menu and then proces the up arrow and enter
what is displayed ? ----- The all apps menu
138.what will be the permission set for user , group and others for the named data after executing
chmod 664 data ----- user:read,write group:read,write others:read

139.which one of the following is the BEST definition of reliability ? ----- How long a service or
configuration item can perform its function without failing

140.which of the following is private IP address ? ----- 192.168.24.43

141.the system LED is amber on a cisco catalyst 2950 series switch. what does this indicate ? ----- the
system is malfunctioning

142.to killa process by its name , the command used is ----- killall process name

143.when you install windows server 2012 , you can choose between server core installation and server
with a GUI. which option would reduce the potential attack surface and servicing requirements ? -----
Server core installation

144.which is NOT an activity of change management process ? ----- Status accounting

145.you manage a windows server 2012 R2 system named corpserver. your supervisor asks you to add a
server role to different windows server 2012 R2 system located in a different building named ResServer -
---- Server Manager

146.Flash ROM ----- Both Options

147.you have been asked to implement a RAID 1 solution for an engineer's desktop workstation . you
want to use the minimum number of hard disks that are necessary to configure a RAID 1 array. how
many hard disks will you need to use ? ----- 2

148.which of the following activites are performed by a service disk ? 1.logging details of incidents and
service request 2.providing first line investigation and diagnosis 3.restoring services 4.implementing all
standard changes ----- 1,2 and 3 only

149.which Raid level does not use ----- Raid 1

150.which one of the following generates demand for services ? ----- PBA (Patterns of business activity)

151.what is CI ? ----- Configuration item

152.which of the following term is not relevant to NAS ----- SAN Switch

153.the permission set for a script file "file1.sh" owned by root is -rwxrwxr--. can a normal user execute
this file ? ----- yes, if the command chmod 774 fie1.sh is issued by root

154.what is the default subnet mask for class b ----- 255.255.0.0

155.Which of the following is not a primary concern of Service Strategy? ----- Defining a Release plan

156.Which of the following is an objective of Problem Management? ----- All of the above
157.Consider the following list 1. Change authority 2. Change manager 3.Change advisory board (CAB
Which one of the following is the BEST description of the items above. ----- Roles people or groups

158.At what frequency is the inventory of assets taken ? ----- once in a year

159.Which is the following process is not part of Service Operation Lifecycle ----- Change Management

160.Which of the following is NOT an objective of service transition? ----- To provide training and
certification in project management

161.What are the three elements of the Service Portfolio? ----- Service Pipeline Service Catalogue
Retired Services

162.How Many phases are in the ITIL lifecycle ----- 5

163.What is ECAB? ----- Emergency Change Advisory Board

164.What is ITSCM? ----- IT Service Continuity Management

165.ITIL first Published by ----- Office of UK government

166.KPI stands for ----- Key Performance Indicator

167.Which of the following is not a service desk type recognized in the service operation volume of ITIL?
----- Outsourced

168.BRM stands for ----- Business Relationship Management

169.Which of the following BEST describes a problem? ----- The cause of two or more incidents

170.The main objective of Change Management is to ----- Ensure that standardized methods and
procedures are used for handling all changes

171.Which of the following activities are performed by a service desk?1. Logging details of incidents and
service requests 2. Providing first-ine message diagnosis 3. Restoring service 4.Implementing all
standard ----- 1, 2 and 3 only

172.Which is NOT an activity of Change Management Process? ----- Status Accounting

173.Demand Management is to Understand customer requirements for service and how these vary over
the business cycle and Ensure the provision of approprite levels of service ----- TRUE

174.Sequence of activities combined to achieve a certain goal is called ----- Process

175.which is an example of online messaging ----- whatsapp

176.what raid level does not use parity that provides redundancy ----- raid 0

177.give an example of type 1 hypervisor ----- microsoft hyperv

178.which is not a antivirus software ----- ransomeware

1) Which is NOT the editions of Windows server 2012

--> web

2) CRT, LCD, LED are?

--> types of monitors

3) KPI stands for

--> Key Performance Indicator

4) Protocol resolves an IP address from MAC address

--> Address Resolution Protocol (ARP)

5)Which one these are not an email agent?

--> MVA

6) What cables are composed of a glass or plastic inner core surrounded by cladding, all encased in an
outside jacket.

--> Fiber optics

6) A _______ is DNS zone in which hostname to IP address relations are stored.

--> forward lookup zone

7) RAM,cache,registers are primary or secondary memory.

--> Primary memory

8) Which RAID level is not fault tolerant

--> RAID0

9) Windows 10 is available in

--> Both 32-bit and 64-bit architecture

10) NNNNNNNN.NNNNNNNN.NNNNNNNN.HHHHHHHH Which class of IP does this belong? where

N=Network ID H=host ID

--> Class C

11) What is ITSCM ?

--> IT service continuity management

12) What is ECAB ?

--> Emergency Change Advisory Board

13) How many Phases are in the ITIL lifeCycle ?

--> 5

14) which of the resource record types contains the information a DNS server needs to perform reverse
name lookups

a)CNAME

b)SOA

c)RVLOOK

d)PTR

--> d)PTR

15) The minimum hardware requirement for installing server 2012 are

--> 1.4Ghz 64-bit processor, 512MB RAM, 32GB of disk space

16) Spencer is running Windows 10. He displays the Start menu and then presses the Up arrow and
Enter. What is displayed?

a)The file Explorer

b)The All Apps menu

c)Microsoft Edge

d)The shutdown menu

--> b)The All Apps menu

17) Which of these has to depend primarily on the central server for processing activities

--> Thin Client

18) Which protocol resolves an ip address to a mac address

--> ARP (Address Resolution Protocol)

19) Which of the following BEST describes a problem?

a) A serious incident which has a critical impact to the business

b) The cause of two or more incidents

c) An issue reported by a user

d) All of the options

-->b) The cause of two or more incidents

20) Sequence of activities combined to achieve a certain goal is called ______

--> Process

21) What is CI?

--> Configuration Item

22) The disks locally attached to the server is called

--> DAS

23) A set of values for each attributes for one item is known as

--> Tuple or record

24) Which of the following activities are performed by a service desk?

1.Logging details of incidents and Service requests

2.Providing first line investigation and diagnosis

3.Restoring service

4.Implementing all standardchanges

a)All of the options

b)1,2,3 only

c)2,4 only

d)3,4 only

--> b)1,2,3 only

25) Flash ROM

a) Reprogrammable without chip removal

b)Hold system BIOS and CMOS settings

c) both options

d)None of the options

--> c) both options

26) Which is NOT an activity of Change management Process?

a)Recording of RFCs

b)Review of RFCs

c)Authorization of RFCs
 d) Status Accounting

--> d) Status Accounting

27)Which of the following term is not relevant to NAS

a)NFS

b)SAN Switch

c)NAS Device

d)CIFS

--> b)SAN Switch

28) When you install Windows server 2012, you can choose between Server core installation and server
with a GUI Which option would reduce the potential attack surface and servicing requirements?

--> Server Core installation

29) To kill a process by its name, the command used is

--> killall processname

30) The system LED is amber on a Cisco catalyst 2950 series switch. What does it indicate?

--> The system is malfunctioning

31) Which of the following is private IP address?

a)168.172.19.39

b)192.168.24.43

c)172.15.14.36

d) 12.0.0.1

--> b)192.168.24.43

32) The windows Store app is linked to which of the following?

a)The user's Microsoft account

b)The user's library account

c)The Administrator account

d)The local computer account

--> a)The user's Microsoft account

33) Which feature works with both Microsoft Explorer and Microsoft Edge and Monitor websites, pages,
and downloads for known issues?

--> Blocker

34) What is the subnet mask corresponding to a CIDR value of /16?

-->255.255.0.0

35) What are the three elements of the service Portfolio?

--> Service Pipeline,Service catalogue, Retired Services

36)An attribure in a relation is a forgein key if the ________ key form one relation is used as an attribute
in that relation

--> primary Key

37)What among these is not seen in newer type motherboards?

a)Floppy disk port

b)EIDE port

c)AMR & AGP slots

d)All the above

--> d)All the above

38) Which Command elevates the privilage for a normal user to execute a particular command as root

--> sudo

39) Network DBMS follows

--> Many to Many relation

40)Ping uses which internet layer protocol?

--> ICMP

41) If I want to have more than four partition on my work disk type would you prefer

-->GPT disk

42)Useraccount related information can be seen in the file

--> /etc/passwd

43) Dot matrix and Ink Jet printers are

--> Character printer

44) Which IP class is reserved for Multicasting

--> Class D

45) The command used to display selected attributes of specific object types in Active Directory is

-->getatt

46) A Data source in an ODBC architecturecan be

-->MySQL

47) Demand Management is to Understand customer requirements for service and how these vary over
the business cycle and Ensure the provision of approprite levels of service

--> TRUE

48) BRM stands for

--> Business Relationship Management

49) ITIL first Published by

--> Office of UK government

50) At what frequency is the inventory of assets taken ?

--> once in a year

51)Which one of the following generates demand for services?

a)Service Level Agreement

b)Infrastructure trends

c)Patterns of business activity(PBA)

d)Cost of providing support

--> c)Patterns of business activity(PBA)

52) The bigger partition size, ecurity and encryption is better in

--> NTFS

53) Command for Changing user ID of the user testuser to 2000

--> usermode -u 2000 testuser

54) What are the slots are used in PC motherboard to connect external NIC cards

--> PCI
55) You have been asked to immplement a RAID 1 solution for an engineers's desktop workstation. You
want to use the minimum nymber of hard disks that are necessary to configure a RAID 1 array How
many hard disk will you need to use?

--> 2

56) Windows 10 sign in screen does not have

--> Task view

57) Win 10 Continuum feature used for

--> supporting hybrid laptop-tablet devices

58) You manage a windows server 2012 R2 system named Corpserver. Your supervisor asks you to add a
server role to a different windows Server 2012 R2 system located in a different building named
ResServer. Which features could you use to do this from the console of crop server?

--> Serverr manager

59) A DNS record that can be used to point your domain name and host names to a static IP address

--> A

60) Which one of the following is an objective of service catalogue management?

--> Negotiating and agreeing service level agreement

61) What will be the permission set for user,group and others for the file named data after executing
chmod 664 data

--> User:read,Write, Group:read,Write, Others:read

62) Which of the following network devices are recommanded to be assigned static IP addresses?

a)Both B&C

b)servers

c)routers

d)network printers

--> a)Both B&C

63) Multicast communication is

--> One to group communication

64) Domain controller is

--> Central Database for storing user account info

65) The contents of a file can be viewed by using

-->more,cat,less

66) You can set ip as 0.10.10.10

---> No we cannot(recheck Answer)

67) Linux is an open source operating system

--> TRUE

68)A hard disc is divided into tracks which are further subdivided into

--> Sectors

69) In which topology, each computer is directly connected to two other computers in a network

--> Ring topology

70)Which of the following is a file system used in Virtual Desktop Interface?

a)NTFS

b)NFS

c)CAFS

d) VMS

--> NTFS

71) A group of records is called

--> Fields

72) Which cables has higher bandwidth of upto several Gbps

--> Fiber Optic Cables

73) _______ is Windows 10 voice based digital asssistant

--> Cortana

74) What is the function of an Operating System?

a)Memory management

b)Data Management

c)Software management

d)All of the above

--> d)All of the above

75) Which is not a security threat

a)unchanged default password

76) What Raid level does not use parity that provides redundancy?

--> RAID 1

77) Password can be set for normal user using the command

--> passwd

78) Which of the following is the BEST definition of realiability

a)How long a service or configuration Item(CI) can perform its function without failind

b)How quickly a service or component can be restored to a normal working order

c)The level of risk that affects a service or process

d)The availability of service or component

--> a)How long a service or configuration Item(CI) can perform its function without failind

79) Karen has recently been hired to help with SEO and needs to add annotations to webpages she
views in microsoft Edge. On the edge tool bar, what button must she click to begin this process?

--> Make a web note

80) Which one of the following statements about incident reporting and logging is CORRECT?

a)Incidents can only be reported by users

b)Incidents can be reported by anyone who detects a disruption or potential disruption to normal
service

c)all calls to the service desk must be logged as incidents

d)incidents reported by technical staff must also be logged as problems

--> b)Incidents can be reported by anyone who detects a disruption or potential disruption to normal
service

81) Name the virtulization program that allows multiple operating systems, which can include different
operating systems or multiple instance of the same operating system, to share a single hardware
processor

--> Virtual machine

82) Which of the following service design phase identifies proactive measures to improve availability
and implement where cost justified?

a)Proactive Management
 b)Supplier Management

c)Service Catalogue management

d)Availability management

--> d)Availability management

83)Server manager is great tool for managing most of your server settings and configuration all in one
central place. Which one of the following Server manager features is used for storage management,
replication and searching?

--> File services

84) How will you identify a failed service in windows 10?

a)Log files

b)Stop codes

c)Event viewer

d)All the options

--> d)All the options (re-check Answer)

85) Organisational unit is used for grouping the objectives in an active directory Domain

--> 1 (re-check Answer)

86) Which desktop feature has been included in windows 10 which was not included in windows 8?

--> Action pane(re-check Answer)

87)What are the Two components of ITIL V3?

--> The five core books and the complementary publications

88)Which of the following are different levels of storage virtualization

--> Hardware and Software level

89)The term multi-core processing refers to

--> Processor housing contains two or more cores operating at same frequency, independently of each
other

90)A unique 64 bit address used to identify the hba card of each server is

--> WWN

91)The command to get ip Address details in windows 10

--> ipconfig /all

92)Which of the following malicious program do not replicate automatically

a) Zombie

b)Trojan horse

c)Virus

d)Worm

--> b)Trojan horse

93) Which is a private IP address

a)8.8.8.8

b)9.9.9.9

c)11.11.11.11

d)10.10.10.10

--> d)10.10.10.10

94)A NAS solution is most appropriate for what type of data Environment

--> Shared access

95)What is sent by DHCP server as response which include IP address and other parameters to be
assigned

--> DHCP ack

96) Which of the backup technology is space efficient

--> Incremental backup

97)MAC address is of

--> 48 bits

98) Which command is used for creating VLAN

--> config# vlan 2,config# name HR

99)Bandwidth supported by cat5 cable

--> 100Mbps

1) Which is NOT the editions of Windows server 2012

--> web

2) CRT, LCD, LED are?

--> types of monitors

3) KPI stands for

--> Key Performance Indicator

4) Protocol resolves an IP address from MAC address

--> Address Resolution Protocol (ARP)

5)Which one these are not an email agent?

--> MVA

6) What cables are composed of a glass or plastic inner core surrounded by cladding, all encased in an
outside jacket.

--> Fiber optics

6) A _______ is DNS zone in which hostname to IP address relations are stored.

--> forward lookup zone

7) RAM,cache,registers are primary or secondary memory.

--> Primary memory

8) Which RAID level is not fault tolerant

--> RAID0

9) Windows 10 is available in

--> Both 32-bit and 64-bit architecture

10) NNNNNNNN.NNNNNNNN.NNNNNNNN.HHHHHHHH Which class of IP does this belong? where

N=Network ID H=host ID

--> Class C

11) What is ITSCM ?

--> IT service continuity management

12) What is ECAB ?

--> Emergency Change Advisory Board

13) How many Phases are in the ITIL lifeCycle ?

--> 5

14) which of the resource record types contains the information a DNS server needs to perform reverse
name lookups
 a)CNAME

b)SOA

c)RVLOOK

d)PTR

--> d)PTR

15) The minimum hardware requirement for installing server 2012 are

--> 1.4Ghz 64-bit processor, 512MB RAM, 32GB of disk space

16) Spencer is running Windows 10. He displays the Start menu and then presses the Up arrow and
Enter. What is displayed?

a)The file Explorer

b)The All Apps menu

c)Microsoft Edge

d)The shutdown menu

--> b)The All Apps menu

17) Which of these has to depend primarily on the central server for processing activities

--> Thin Client

18) Which protocol resolves an ip address to a mac address

--> ARP (Address Resolution Protocol)

19) Which of the following BEST describes a problem?

a) A serious incident which has a critical impact to the business

b) The cause of two or more incidents

c) An issue reported by a user

d) All of the options

-->b) The cause of two or more incidents

20) Sequence of activities combined to achieve a certain goal is called ______

--> Process

21) What is CI?

--> Configuration Item

22) The disks locally attached to the server is called

--> DAS

23) A set of values for each attributes for one item is known as

--> Tuple or record

24) Which of the following activities are performed by a service desk?

1.Logging details of incidents and Service requests

2.Providing first line investigation and diagnosis

3.Restoring service

4.Implementing all standardchanges

a)All of the options

b)1,2,3 only

c)2,4 only

d)3,4 only

--> b)1,2,3 only

25) Flash ROM

a) Reprogrammable without chip removal

b)Hold system BIOS and CMOS settings

c) both options

d)None of the options

--> c) both options

26) Which is NOT an activity of Change management Process?

a)Recording of RFCs

b)Review of RFCs

c)Authorization of RFCs

d) Status Accounting

--> d) Status Accounting

27)Which of the following term is not relevant to NAS

a)NFS
 b)SAN Switch

c)NAS Device

d)CIFS

--> b)SAN Switch

28) When you install Windows server 2012, you can choose between Server core installation and server
with a GUI Which option would reduce the potential attack surface and servicing requirements?

--> Server Core installation

29) To kill a process by its name, the command used is

--> killall processname

30) The system LED is amber on a Cisco catalyst 2950 series switch. What does it indicate?

--> The system is malfunctioning

31) Which of the following is private IP address?

a)168.172.19.39

b)192.168.24.43

c)172.15.14.36

d) 12.0.0.1

--> b)192.168.24.43

32) The windows Store app is linked to which of the following?

a)The user's Microsoft account

b)The user's library account

c)The Administrator account

d)The local computer account

--> a)The user's Microsoft account

33) Which feature works with both Microsoft Explorer and Microsoft Edge and Monitor websites, pages,
and downloads for known issues?

--> Blocker

34) What is the subnet mask corresponding to a CIDR value of /16?

-->255.255.0.0
35) What are the three elements of the service Portfolio?

--> Service Pipeline,Service catalogue, Retired Services

36)An attribure in a relation is a forgein key if the ________ key form one relation is used as an attribute
in that relation

--> primary Key

37)What among these is not seen in newer type motherboards?

a)Floppy disk port

b)EIDE port

c)AMR & AGP slots

d)All the above

--> d)All the above

38) Which Command elevates the privilage for a normal user to execute a particular command as root

--> sudo

39) Network DBMS follows

--> Many to Many relation

40)Ping uses which internet layer protocol?

--> ICMP

41) If I want to have more than four partition on my work disk type would you prefer

-->GPT disk

42)Useraccount related information can be seen in the file

--> /etc/passwd

43) Dot matrix and Ink Jet printers are

--> Character printer

44) Which IP class is reserved for Multicasting

--> Class D

45) The command used to display selected attributes of specific object types in Active Directory is

-->getatt

46) A Data source in an ODBC architecturecan be

-->MySQL

47) Demand Management is to Understand customer requirements for service and how these vary over
the business cycle and Ensure the provision of approprite levels of service

--> TRUE

48) BRM stands for

--> Business Relationship Management

49) ITIL first Published by

--> Office of UK government

50) At what frequency is the inventory of assets taken ?

--> once in a year

51)Which one of the following generates demand for services?

a)Service Level Agreement

b)Infrastructure trends

c)Patterns of business activity(PBA)

d)Cost of providing support

--> c)Patterns of business activity(PBA)

52) The bigger partition size, ecurity and encryption is better in

--> NTFS

53) Command for Changing user ID of the user testuser to 2000

--> usermode -u 2000 testuser

54) What are the slots are used in PC motherboard to connect external NIC cards

--> PCI

55) You have been asked to immplement a RAID 1 solution for an engineers's desktop workstation. You
want to use the minimum nymber of hard disks that are necessary to configure a RAID 1 array How
many hard disk will you need to use?

--> 2

56) Windows 10 sign in screen does not have

--> Task view

57) Win 10 Continuum feature used for

--> supporting hybrid laptop-tablet devices

58) You manage a windows server 2012 R2 system named Corpserver. Your supervisor asks you to add a
server role to a different windows Server 2012 R2 system located in a different building named
ResServer. Which features could you use to do this from the console of crop server?

--> Serverr manager

59) A DNS record that can be used to point your domain name and host names to a static IP address

--> A

60) Which one of the following is an objective of service catalogue management?

--> Negotiating and agreeing service level agreement

61) What will be the permission set for user,group and others for the file named data after executing
chmod 664 data

--> User:read,Write, Group:read,Write, Others:read

62) Which of the following network devices are recommanded to be assigned static IP addresses?

a)Both B&C

b)servers

c)routers

d)network printers

--> a)Both B&C

63) Multicast communication is

--> One to group communication

64) Domain controller is

--> Central Database for storing user account info

65) The contents of a file can be viewed by using

-->more,cat,less

66) You can set ip as 0.10.10.10

---> No we cannot(recheck Answer)

67) Linux is an open source operating system

--> TRUE

68)A hard disc is divided into tracks which are further subdivided into

--> Sectors

69) In which topology, each computer is directly connected to two other computers in a network

--> Ring topology

70)Which of the following is a file system used in Virtual Desktop Interface?

a)NTFS

b)NFS

c)CAFS

d) VMS

--> NTFS

71) A group of records is called

--> Fields

72) Which cables has higher bandwidth of upto several Gbps

--> Fiber Optic Cables

73) _______ is Windows 10 voice based digital asssistant

--> Cortana

74) What is the function of an Operating System?

a)Memory management

b)Data Management

c)Software management

d)All of the above

--> d)All of the above

75) Which is not a security threat

a)unchanged default password

76) What Raid level does not use parity that provides redundancy?

--> RAID 1

77) Password can be set for normal user using the command
--> passwd

78) Which of the following is the BEST definition of realiability

a)How long a service or configuration Item(CI) can perform its function without failind

b)How quickly a service or component can be restored to a normal working order

c)The level of risk that affects a service or process

d)The availability of service or component

--> a)How long a service or configuration Item(CI) can perform its function without failind

79) Karen has recently been hired to help with SEO and needs to add annotations to webpages she
views in microsoft Edge. On the edge tool bar, what button must she click to begin this process?

--> Make a web note

80) Which one of the following statements about incident reporting and logging is CORRECT?

a)Incidents can only be reported by users

b)Incidents can be reported by anyone who detects a disruption or potential dis ruption to normal
service

c)all calls to the service desk must be logged as incidents

d)incidents reported by technical staff must also be logged as problems

--> b)Incidents can be reported by anyone who detects a disruption or potential disruption to normal
service

81) Name the virtulization program that allows multiple operating systems, which can include different
operating systems or multiple instance of the same operating system, to share a single hardware
processor

--> Virtual machine

82) Which of the following service design phase identifies proactive measures to improve availability
and implement where cost justified?

a)Proactive Management

b)Supplier Management

c)Service Catalogue management

d)Availability management

--> d)Availability management

83)Server manager is great tool for managing most of your server settings and configuration all in one
central place. Which one of the following Server manager features is used for storage management,
replication and searching?

--> File services

84) How will you identify a failed service in windows 10?

a)Log files

b)Stop codes

c)Event viewer

d)All the options

--> d)All the options (re-check Answer)

85) Organisational unit is used for grouping the objectives in an active directory Domain

--> 1 (re-check Answer)

86) Which desktop feature has been included in windows 10 which was not included in windows 8?

--> Action pane(re-check Answer)

87)What are the Two components of ITIL V3?

--> The five core books and the complementary publications

88)Which of the following are different levels of storage virtualization

--> Hardware and Software level

89)The term multi-core processing refers to

--> Processor housing contains two or more cores operating at same frequency, independently of each
other

90)A unique 64 bit address used to identify the hba card of each server is

--> WWN

91)The command to get ip Address details in windows 10

--> ipconfig /all

92)Which of the following malicious program do not replicate automatically

a) Zombie

b)Trojan horse

c)Virus
 d)Worm

--> b)Trojan horse

93) Which is a private IP address

a)8.8.8.8

b)9.9.9.9

c)11.11.11.11

d)10.10.10.10

--> d)10.10.10.10

94)A NAS solution is most appropriate for what type of data Environment

--> Shared access

95)What is sent by DHCP server as response which include IP address and other parameters to be
assigned

--> DHCP ack

96) Which of the backup technology is space efficient

--> Incremental backup

97)MAC address is of

--> 48 bits

98) Which command is used for creating VLAN

--> config# vlan 2,config# name HR

99)Bandwidth supported by cat5 cable

--> 100Mbps

100) You neeed to set up passwords on all your default Telnet lines. What command would you start
with?

--> Switch1(config)#line vty 0 4

101) Which of the following a loopback address?

a)128.0.0.1

b)129.0.0.1

c)127.0.0.1
 d)126.0.0.1

--> c)127.0.0.1

102)Which layer is resposible for process to process delivery?

-->Transport layer

103)Which topology requires a cenral controller or hub?

--> Star topology

104)FTP server listens for connection on port number

--> 21

105)Each Class B network contains how many IP addresses that can be assigned to hosts?

--> 65534

106)What type of connectors are used in thinnet coaxial cable?

--> BNC connectors and T connectors

107)Which switching technology reduces the size of a broadcast domain?

--> VLANs

108)Which OSI layer is responsible for the only error detection?

--> Data Link Layer

109)What command copies the configuration from RAM into NVRAM?

--> copy running-config startup-config

110)Which address identifies a process on a host?

--> port address

111) Which of the following command sets a trunk port on a 2960 switch?

--> switchport mode trunk

112)The system LED is amber on aCisco catalyst 2950 series switch. what does this indicates?

--> The system is malfunctioning

113)The topology that supports bi-directional link between each possible node is

--> Mesh

114)Frame check sequence is use for?

--> To check that perticular frame is valid or not

115) What is the first valid host on the subnetwork that the node 172.28.71.106/27 belongs to?

--> 172.28.71.97

116) Which device cannot solve collision problems?

--> Hubs