CMRP Exam - Quizlet 1

6/1/24, 8:31 AM CMRP Exam | Quizlet
Name: Score:
249 True/False questions
Term Definition 1 of 249

It does not cost anything to keep a part False
(material) in the store-room after we bought Uniform wear will not create any unbalance,
and paid for it. T or F hence no vibration
True
False

Why do we need to manage maintenance It helps to keep from addressing low priority
backlog? What is a good benchmark? tasks or the categories of work that will not
have the largest impact on the overall reliability
of the organization. An effective backlog
system requires appropriate work classification
and priority.
A good backlog benchmark is 4-6 weeks.
True
False

What are the key differences between planning The purpose of the FMEA is to take actions to
and scheduling processes eliminate or reduce failures, starting with the
highest - priority ones.
True
False
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Who is Tom Peters, and what is his message and The person who did the work
beliefs regarding people in an organization?
True
False

An IR thermography window is an effective The Process Bottleneck Analysis tool helps a
method to satisfy NFPA 70E arch flash team identify process steps where flow is
requirements. T or F constrained, find the root causes of those
constraints, and address the root causes that
have been identified. It can be used when
processes are not meeting expectations, not
keeping up with demand, or customers are
dissatisfied.
True
False

How is the fishbone diagram constructed. 1) Define the problem (head of the fish)
Explain the steps that are needed? 2) Brainstorm causes of failures
*Label each bone of the fish. Typically includes
*Methods, machine, materials, and manpower
*Place, procedure, people and policies
*Surroundings, suppliers, systems, and skills
*Machine, method, materials, measurement,
man, and mother nature
*Equipment/asset, process, people, materials,
environment, and management
3) Identify / document all causes by major
category (bone)
4) Select any causes that may be at the root of
the problem
5) Develop a corrective action plan to eliminate
or reduce the impact of the causes selected in
step 4
True
False

Define reliability and maintainability Reliability - The probability that an asset or item
will perform its intended functions for a specific
period of time under stated conditions. It is
usually expressed as a percentage and
measured by the mean time between failure.
Maintainability - The ease and speed with which

a maintenance repair activity can be carried out
on an asset. Maintainability is a function of
equipment design and usually is measured by
mean time between repair.
True
False

What are the benefits of a structured 1) Reducing production downtime - the results
maintenance program? of fewer asset failures
2) Increasing life expectancy of assets, thereby
eliminating premature replacement of
machinery and assets.
3) Reducing overtime costs and providing more
economical use of maintenance personnel due
to working on a scheduled basis.
4) Reducing the cost of repairs by reducing
secondary failures.
5) Reducing product rejects, rework, and scrap
due to better overall asset condition
6) Identifying assets with excessive
maintenance costs, indicating the need for
corrective maintenance, operating training, or
replacement of obsolete assets
7) Improving safety and quality conditions
True
False

The failure rate of a component/asset can be Ultrasonic Testing. Hz and decibels
calculated by knowing.
True
False

When should we use the fishbone tool? 1) Create a friendly and safe work environment
2) Acknowledge employee achievements
3) Take care of physical and mental health
4) Be clear on social media policies
5) Have meaningful and worthwhile goals
6) Encourage teamwork
7) Encourage friendly competition
8) Encourage creativity and welcome all ideas
9) Challenge employees to achieve higher
goals. Don't let them get bored
10) Communicate, communicate. Have positive
communication all the time.
True
False

Which standards development organization The Society of Automotive Industry.
developed the RCMJA1011
It describes a minimum criteria to which a
process must comply to be called RCM
True
False

Explain the concept of aligning the workforce Employees need to know why the organization
with the business strategy? is in business. Involve employees in creating or
confirming the organization's mission. People
support what they help create.
True
False

What is the objective of autonomous The objectives of Autonomous Maintenance
maintenance are:
1) Uninterrupted operation of equipment
2) Operators to operate and maintain the
equipment
3) Elimination of the defects and potential
failures at the source quickly
4) Involvement of all employees to solve
problems through active participation
True
False

Understanding of a P-F curve should help in ISO 4406:99 is the international industry
optimizing PM frequency? T or F standard for oil cleanliness.
True
False

What process improvement strategies can be 1) Should have a list of screened potential
used to reduce plant energy consumption? employees ready to call when the opportunity
is right
2) Succession planning for all positions and
training of identified employees need to be
developed
3) Internships, cooperative programs, and
similar tools can be used to recruit and
evaluate talent.
True
False

What role do we, the professionals, play in the We can volunteer to be on a committee
development of standards?
True
False

Time based PM's should be about 30% of all True
PM's. T or F It is a good practice to have 90% or more work
planned. Planned work costs two to three times
less than reactive work
True
False

What are the advantages and disadvantages of Automated Storage and Retrieval Systems
an AS/RS? AS/RS
The disadvantages of a AS/RS is the high initial

cost
The advantages are it is good in high volume

processes where storage density is important
and where accuracy is critical because of
potential expensive damages to the load.
True
False

What does generation gap mean? How does it It is the difference in age and beliefs in your
affect an organization? work force. It affects and organization because
there are differences in perspective and goals
as a result of generational differences.
True
False

Name 5 PdM technologies and discuss how Certification - The result of meeting the
they can help reduce maintenance costs. established criteria set by an accrediting or
certified-granting organization
Qualified - People who because of their

knowledge, training, qualifications, certification,
or experience, are competent to perform the
duties of their job
True
False

What do we need to do to implement 5S and The emphasis of 5s is the elimination of bad
sustain it. habits and the constant practice of good ones.
You must continue to educate people about
maintaining standards.. As changes occur such
as new equipment, new products, and new
work rules, adjustments will need to be made
to accommodate these. So changes to
standards and training will to address these
changes.
True
False

Define TPM. What are the pillars of TPM TPM is a maintenance strategy that originated
in Japan; it emphasizes operations and
maintenance cooperation. It's goals include
zero defects, zero accidents, zero breakdowns,
and effective workplace design to reduce
overall operations and maintenance costs.
The 8 pillars of TPM are:

1) Autonomous Maintenance
2) Focused Improvement
3) Planned Maintenance
4) Quality Maintenance
5) Training and Development
6) Design and early equipment Management
7) Office Improvement
8) Safety, health, and environment
True
False

What is the purpose of job task analysis? The purpose of job task analysis is to establish
and document the skills required for
performing the job effectively.
True
False

Why is vision important 1. Employees tend to feel part of something
bigger than themselves
2. Helps employees find meaning in their work
3. Allows employees to experience a greater
sense of purpose
True
False

Which maintenance strategy has a goal of zero TPM
defects, zero breakdowns, and an effective
workplace design..
True
False
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What are the benefits of RCM The benefits of RCM are:
1) Reliability - The primary goal of RCM is to
improve asset reliability and availability cost
effectively
2) Cost - The net effect is a reduction of
reactive maintenance and a reduction in total
maintenance costs.
3) Documentation - One of the key benefits of
an RCM analysis is an understanding and
documentation of operations and maintenance
key features, failure modes, basis of PM tasks,
related drawings, manuals etc..
4) Equipment/Parts replacement - With RCM,
equipment replacement is based on equipment
condition, not on the calendar. This condition
based approach to maintenance extends the
life of the facility and its equipment
5) Efficiency/Productivity - Safety is the primary
concern of RCM. The second most important
concern is cost effectiveness. It ensures that
the proper type of maintenance is performed
when it is needed.
True
False

What steps are needed to perform and RCA? 1) Define the problem (head of the fish)
2) Brainstorm causes of failures
*Label each bone of the fish. Typically includes
*Methods, machine, materials, and manpower
*Place, procedure, people and policies
*Surroundings, suppliers, systems, and skills
*Machine, method, materials, measurement,
man, and mother nature
*Equipment/asset, process, people, materials,
environment, and management
3) Identify / document all causes by major
category (bone)
4) Select any causes that may be at the root of
the problem
5) Develop a corrective action plan to eliminate
or reduce the impact of the causes selected in
step 4
True
False

Why do we need a performance measurement 1) It gives us strategic feedback to show the
system? present status of the organization from various
perspectives
2) Diagnostic feedback of various processes to
guide improvements continuously
3) Trends in performance over time as the
metrics are tracked
4) Feedback around the measurement methods
themselves in order to track the correct metrics
True
False

A maintenance engineer has a list of pump Pareto Chart.
failures modes and frequency of occurrence. Pareto chart analysis identifies which few vital
Which of the following diagrams can help to items (failures) need to be corrected first to get
prioritize maintenance tasks? maximum benefit.
True
False

What is the impact of O&M cost on the total life Operations and Maintenance account for a
cycle cost of an asset. majority of Life Cycle Costs (LCC). Typically 60-
80%.
True
False

What does Six Sigma mean? Achieving Six Sigma means that the process is
delivering only 3.4 defects per million
opportunities.
True
False

If a process is performing at Fifth sigma level, 99.993 or 233 defects per million opportunities
what percentage of defective parts can be
accepted?
True
False

Properly training the M&R workforce can True
increase asset and plant availability. T or F Training the workforce in the application of new
tools/techniques will reduce repair time,
resulting in higher availability.
True
False

Describe the 9 step RCM analysis process 1) System Selection and Information Collection
- The purpose of step 1 is to assure that the
RCM team has sufficiently evaluated its area to
know which systems are the problems or so
called bad actors. You can use a Pareto
Analysis to determine the list of problems using
the criteria of highest total maint costs,
downtime hours, and number of corrective
actions.
2) System Boundary Definition - The next step is
to define its boundaries. Understand the
system as a whole and its functional
subsystems. This step assures that there are no
overlaps or gaps between adjacent systems.
3) System Description and functional block
diagram - Step 3 requires identifying and
documenting the essential details of the
system. It includes the following information -
Functional block diagram, IN/OUT interfaces -
utilities and controls, sequence of operation,
system work breakdown structure,
equipment/component history
4) System functions (primary and secondary)
and functional failures - You need to define a
complete list of system functions and functional
failures. The function statement should describe
what it does. Next you need to specify how
much each function can be lost.
5) Failure mode and effects analysis - Step 5 is
the heart of the RCM process. You use FMEA to
determine the specific component failures that
could lead to one or more of the functional
failures.
6) Logic (decision) tree analysis - The logic tree
poses 3 simple questions that require a yes or
no answer. 1) Under normal conditions, do the
operators know that something has occurred?

2) Does this failure mode cause a safety or
environmental problem? 3) Does this failure
mode result in a full or partial outage of the
plant.
7) Selection of maintenance tasks -In this step,
all team knowledge is applied to determine the
most applicable and cost effective tasks that
will determine, mitigate, or warn us of the
failure modes and causes that we assigned to
each component or piece of equipment in Step
5. It is comprised of 3 steps. 1) Task selection, 2)
Sanity Check, 3) Task comparison
8) Task packaging and implementation - This is a
crucial step in RCM analysis. The final
implementation action is to write task
procedures that communicate the analysis
results of the actionable instructions to the
operations and maintenance team.
9) Making the program a living one --
continuous improvements - A living RCM
program consists of 1) Validating the existing
program - ensuring that the maintenance
decisions made are appropriate. 2) Making
adjustments in the maintenance program if
needed.
True
False

RCM methodology can't be used effectively on False
new systems being designed. T or F RCM can be used on new or "in-use" systems.
True
False

What does "Certified in ISO 9001" mean? Shelf life describes the amount of time a part
can be keep in inventory before it is defective.
We can improve shelf life by lubricating or
rotating shafts on such things as blowers,
motors, motor gearbox units and bearings.
True
False

What's the future of maintenance and where is We are going thru a Industrial revolution called
it heading? Industry 4.0, also known as digitalization.
Fundamentally maintenance practices have not
changed but rapid changes in technology
introduce new tools everyday. Clear evidence
also indicates that the corporate world has
recognized good maintenance programs as a
valuable part of total asset management.
True
False

Best practices are practices that are defined True
and applied by an organization to improve its MTBF (Mean Time Between Failure) is
operations. These practices may or may not be calculated by dividing operating time by the
proven, but results are found to be acceptable. number of failures, or downtime events.
True or False
True
False

What are the key differences (attributes) 1) iGen are less focused
between Millennials and iGen? 2) iGen are better multitaskers
3) iGen are early starters. Entering the
workforce sooner
4) iGen are more entrepreneurial
5) iGen have higher expectations than
Millennials
6) iGen are big on individuality
7) iGen are more global
True
False

Define OEE. How do we measure it. OEE is a measure of equipment or process
effectiveness based on actual availability,
performance, and quality of product or output.
OEE is calculate by:

OEE = availability X performance X quality
True
False

PM schedule compliance should be equal to or TPM
greater than 95%. T or F
True
False

Who is a work coordinator and what is their The person who did the work
role?
True
False

Why is the communication process important to People in organizations spend 75% of their time
us in interpersonal situations to get work done.
Effective communication is an essential
component of organizational success.
True
False

What does "LEED-certified building" mean? Reliability Centered Maintenance (RCM) is a
systematic and structured process to develop
an efficient and effective maintenance plan for
an asset to minimize the probability of
functional failures. The process ensures safety
and mission compliance.
It got started in 1960 in the commercial aviation

industry to optimize maintenance and
operations activities.
True
False

Which phase of the asset life cycle has the The Society of Automotive Industry.
highest cost.
True
False

What does ISO stand for? Deming is a world renowned expert in the field
of quality.
True
False

How soon we can restore an asset is measured The difference is that in 5S plus they also
by: emphasize safety in their program. Also called
6S
True
False

How can VSM (Value Stream Mapping) be used True
to improve maintenance activities? Assets cost money to procure, operate, and
maintain. They should be utilized 85% or better
to get high ROI.
True
False

Benefits of FMEA 1) Early identification and elimination of
potential asset/ process failure modes
2) Prioritization of asset/process deficiencies
3) Documentation of risk and actions that are
taken to reduce risk
4) Minimization of late changes and associated
costs
5) Improved asset(product)/process reliability
and quality
6) Reduction of life cycle costs
7) The catalyst for teamwork among design,
operations, and maintenance
True
False

The objective of RCM is to preserve function. T True
or F The objective of RCM is to preserve function
and optimize maintenance needs.
True
False

What is the difference between 5S and 5S plus The difference is that in 5S plus they also
emphasize safety in their program. Also called
6S
True
False

What type of failure mode is not evident to the Hidden Failure
asset operator
True
False

What categories are inventories in a plant It is the difference in age and beliefs in your
generally classified work force. It affects and organization because
True
False

The 10% rule of PM should be applied on O&M
critical assets. T or F Operate and Maintain phase has the highest
cost in an assets life cycle.
True
False

When a task is completed, who should close The person who did the work
out the work order in CMMS system?
True
False

What is meant by the P-F interval, and what Oil cleanliness standard is the organizations
relationship should it have to PM frequency? standardized cleanliness codes based on the
equipment they have. Eg. servo valves or
precision equipment needs cleaner oil.
The cleaner oil sample is 16/14/11
True
False

Why is configuration management important? Configuration management focuses on
establishing and maintaining the consistency of
product performance as well as its functional
and physical attributes within its requirements,
design, and operational information throughout
its life.
This is done by updating changes and

documents thru the CMMS system. Equipment
continues to change in design and parts.
True
False

According to OSHA what is the allowable noise production and maintenance
exposure for an 8 hour period.
True
False

What key elements should be a part of It is the difference in age and beliefs in your
criticality criteria? work force. It affects and organization because
True
False

It is common practice for operators to perform True
PM's? T or F This is true assuming the organization is
deploying TPM as one of the best practices.
True
False

What is the 10% rule of PM? Does it provide any This is a best practice and means a time based
benefit? PM must be accomplished within 10% of the
time frequency to remain in compliance.
Yes it does. Organizations that have

implemented the 10% rule have been found to
have increased reliability of their assets due to a
consistent and disciplined approach.
True
False

What process do we need to ensure that we 1) Should have a list of screened potential
have the right people available when we need employees ready to call when the opportunity
them. is right
developed
evaluate talent.
True
False

The best method of measuring reliability of an MTBF
asset uses?
True
False

State 5 key attributes of a leader. 1) Charisma
2) Competence
3) Communication
4) Energizing People
5) Vision (in creating)
True
False

Maintainability is measured by PM schedule False
compliance. T or F Uniform wear will not create any unbalance,
hence no vibration
True
False

Define Maintenance and its role The beliefs and values that define how people
interpret experiences and how they behave,
both individually and in groups within an
organization.
True
False

What's the basic function of an RCM program? The basic function of Reliability Centered
Maintenance (RCM) is to develop an efficient
and effective maintenance plan for assets to
minimize the probability of failures.
True
False

MTBF is measured by operating time divided by True
the number of failures of an asset. T or F MTBF (Mean Time Between Failure) is
calculated by dividing operating time by the
number of failures, or downtime events.
True
False

What is an oil cleanliness standard? Which is the Oil cleanliness standard is the organizations
cleaner oil sample: 16/14/11 or 22/21/17? standardized cleanliness codes based on the
equipment they have. Eg. servo valves or
precision equipment needs cleaner oil.
The cleaner oil sample is 16/14/11
True
False

What are the key factors used in calculating We are going thru a Industrial revolution called
EOQ? Industry 4.0, also known as digitalization.
Fundamentally maintenance practices have not
changed but rapid changes in technology
introduce new tools everyday. Clear evidence
also indicates that the corporate world has
recognized good maintenance programs as a
valuable part of total asset management.
True
False

What is emissivity? With which CBM technology Emissivity is the ratio of the rate of radiant
is it associated energy emission at a given wavelength from a
body with an optically smooth surface, as a
consequence of its temperature only, to the
corresponding rate of emission from a
blackbody at the same temperature and
wavelength.
It is associate with the CBM technology

Infrared Thermography.
True
False

The first stage of team development is known True
as: The objective of RCM is to preserve function
and optimize maintenance needs.
True
False

What are the benefits of benchmarking? It allows you to measure yourself against other
companies or other departments to see how
they are performing. It also allows you to see
best practices and copy them to improve your
performance.
True
False

Most emergency WO's should be written by True
production/operations. T or F
True
False

If an asset is operating at 70% reliability , what Reliability is measured by Mean Time Between
do we need to do to get to 90% reliability? Failure (MTBF) This is calculated by dividing
Assume assets will be required to operate for operating time by number of failures.
100 hours.
To improve to 90% reliability we will need to
reduce failures by 20 for every 100 hours.
True
False

If an asset has a failure rate of 0.001 fail/hour, The basic equation for estimating reliability is
what would be the reliability for 100 hours of R(Time) = e(-At)
operations?
For this problem:
R(100) = 2.71828~ (.001)(100) =
note: e is the base of the natural logarithm =

2.71828
True
False

What percentage of maintenance work should Forming
be proactive? The team development goes through four
stages: Forming, storming, norming and
performing.
True
False

Identify 3 key performance measures that can 1) MRO Inventory Value
be used to manage the MRO store effectively 2) Item transactions - receipts and issues
3) Percentage of inactive inventory
4) Percentage of ABC Classification
5) Inventory Variance
6) Service Level
7) Percentage of inventory cost to plant value
8) Percentage Kit accuracy
9) Inventory shrinkage rate
10) Percentage vendor-managed inventory
11) The inventory growth rate in a number of
items and suppliers
12) percentage of stockouts (SO)
13) Inventory turnover ratio
True
False

The P-F interval can be applied to visual True
inspection? T or F The primary objective of an inspection is to
detect a fault, or to find the start of one, and to
correct it before it fails.
True
False

What strategies are used to reduce the impact Emissivity is the ratio of the rate of radiant
of arc flash hazards? energy emission at a given wavelength from a
wavelength.

True
False

TPM has the potential of providing almost a production and maintenance
seamless integration between:
True
False

What is the SIPOC tool? Transformational leadership uses the ability to
motivate and inspire followers. They want to
help the organization achieve its goals but also
help group members fulfill their potential
Transactional leadership starts with the idea

that team members agree to obey their leader
when accepting the job. The leader has the
right to punish team members if their work
doesn't meet and appropriate standard.
True
False

How do we implement TPM The emphasis of 5s is the elimination of bad
habits and the constant practice of good ones.
You must continue to educate people about
maintaining standards.. As changes occur such
as new equipment, new products, and new
work rules, adjustments will need to be made
to accommodate these. So changes to
standards and training will to address these
changes.
True
False

What are the benefits of standardizing The benefits of standardizing is that it makes
good practices simpler and easier to
accomplish.
True
False

What are 3 key measures that indicate the 1) Displacement - The actual physical
magnitude of vibration. movement of a vibrating object.
2) Velocity - The measure of the speed at which
the mass is moving, in other words, the
changing rate of displacement to time.
3) Accelerations - The changing rate of velocity
to time
True
False

What is a key measure to assess the safety Safety performance - OSHA injuries.
performance of an organization.
Recordable Incident Rate
True
False

The process that is intended to find potential 1) Should have a list of screened potential
failures and repair or replace bad components employees ready to call when the opportunity
before the fail is known as: is right
developed
evaluate talent.
True
False

Explain what is meant by world class It is when you are measuring yourself against
benchmarking/practice what is considered the best in the world
performance. It is also where you use a
practice of what industry or organizations
consider "world class" or best of the best
True
False

What is the largest expense for an Employees
organization?
True
False

The biggest benefit of a failure mode and the design phase
effects analysis occurs during FMEA should be performed during the design
phase to identify failure mode, these modes
could be eliminated or their impact reduced or
mitigated cost effectively.
True
False

What is a digital twin? "A digital twin is a virtual representation of an
object or system that spans its lifecycle, is
updated from real-time data, and uses
simulation, machine learning and reasoning to
help decision-making.
True
False

Which process ensures that resources, material, ISO 55000
and equipment are available before a job is
performed.
True
False

Karl Fischer''s coulometric titration method is an * Muri - Overburden
effective technique to determine the metallic * Mura - Unevenness
content (in PPM) in an oil sample. T or F * Muda - Waste, non-value-added work
True
False

Availability is a function of : The average time required to restore the
equipment to production capability
Maintainability is ease of maintenance
True
False

What are the benefits of having a PM program The benefits of a PM program is you take a look
at the asset to determine if there are any telltale
signs of failure or imminent failure. You can then
correct the abnormalities before they turn into
failures.
True
False

Utilization of assets in a world class facility True
should be above 85%? T or F Assets cost money to procure, operate, and
maintain. They should be utilized 85% or better
to get high ROI.
True
False

What are the 4 fundamentals of asset 1) Value
management? 2) Alignment
3) Leadership
4) Assurance
True
False

With the exception of emergency work orders, True
planning and scheduling will benefit all Planned and scheduled work costs much less,
maintenance work. T or F and work gets accomplished in a timely
manner.
True
False

What is RCM? How did it get started? Emissivity is the ratio of the rate of radiant
energy emission at a given wavelength from a
wavelength.

True
False

Define the risk index number? Consequence (impact) of risk event X
Probability of occurrence = Risk index
True
False

What is the purpose of a job priority system It allows ranking of work orders to get work
accomplished in order of importance. It will
eliminate tasks being done on a whim and
instead allow work to proceed according to its
true impact on the overall operations of the
plant
True
False

The "F" on the P-F interval indicates that False
equipment is still functioning. T or F In the P-F interval curve, F stand for failure, and
the P stands for potential failure.
True
False

A fault tree analysis (FTA) typically generates a: diagram showing a hierarchy of failure causes
The FTA tool start with the final failure or event
and progressively traces each cause that led to
the previous cause.
True
False

What are the benefits of performing a The Process Bottleneck Analysis tool helps a
bottleneck analysis (TOC-Theory of team identify process steps where flow is
Constraints) constrained, find the root causes of those
constraints, and address the root causes that
have been identified. It can be used when
processes are not meeting expectations, not
keeping up with demand, or customers are
dissatisfied.
True
False

New incoming oil from the supplier is always MTBF
clean and ready to be used. T or F
True
False

Why is change management an important part Because it:
of creating the right reliability culture 1) Helps to create understanding (i.e. why the
change is needed and how it relates to vision)
2) It sets goals and expectations
3) It establishes a process for praise and
recognition
4) It defines and clarifies roles
5) It establishes and standardizes processes
and procedures
6) It creates discipline, develops tenacity, and
helps you be persistent
True
False

TPM is a type of maintenance performed by the True
operators. T or F Lagging indicators are the results.
True
False

Most of the maintenance costs become fixed During the design phase.
when?
True
False

Define the role of a change agent. Who is best A change agent helps implement changes
qualified to perform this role? successfully. Change agents have the clout,
conviction, charisma, and resourcefulness to
make things happen and keep others engaged
in implementing change.
The best qualified individual is a senior

management person who has respect for and
the trust of the people.
True
False

EOQ (Economic order quantity) improves the True
inventory turn ratio. T or F The rule implies that time based PM must be
accomplished with 10% of the time frequency,
or it is out of compliance. It means quarterly
(90 day) PM must be done within +- 9 days of
the due date.
True
False

What can we do to leverage different 1) It's not what we say but how we say it.
generations employees to our advantage? Generational clashes often stem from
miscommunication in tone or style. Understand
how each generation prefers to be
communicated too.
2) Understand the different generational

motivations.
3) Look beyond appearances. Benefit form

diverse opinions.
True
False

What percentage of your assets should be Maintenance based on the actual condition
ranked critical based on the risk to your (health) of assets obtained from in place non
business? invasive measurements and tests.
True
False

The inventory turnover ratio for an MRO store Less than 30%
should be? We need to make sure that all critical assets are
being maintained adequately before we get to
other or noncritical assets.
True
False

Why would an organization support operators The key players are:
who get involved in maintenance?
Asset/Resource Coordinator - Helps to
prioritize the work, ensure required resources
are in the budget, and to schedule asset
outages if necessary
Planner - Plan the job and create a work plan

which consists of what work needs to be done,
how it will be done, what materials, tools, or
special equipment is needed, estimated time
and skills required
Scheduler - Work with the craft supervisor,

coordinator, and other support staff to develop
weekly, monthly, and rolling annual long range
plans to execute maintenance work.
Configuration specialist/systems engineer -

Provide technical support to ensure that work
plan is feasible.
Craft Supervisor - Take the weekly schedule

and assign who will do the job on a daily basis.
They also review work plans from an execution
point of view and recommend necessary
changes in work plans to the planner and
scheduler.
Work Performer
True
False

What are the 4 industrial revolutions 1) Industry 1.0 - Mechanization and the
introduction of steam and water power
2) Industry 2.0 - Mass production assembly

lines using electric power
3) Industry 3.0 - Automated production,

computers, IT-systems, and robotics
4) Industry 4.0 - The smart factory, autonomous

systems, loT, and machine learning
True
False

The primary purpose of scheduling is to True
coordinate maintenance jobs for the greatest Schedule compliance analysis should provide
utilization of the maintenance resources. T or F opportunity to reduce/eliminate waste and
improve productivity
True
False

What are the quality issues in maintenance? 1) Maintenance people standing around waiting
Discuss what we could improve. for parts
2) High rework
3) Poor work performance
4) High stockout in the storeroom
5) Planners being used to expedite parts
6) Maintenance personnel arriving at the job
site and waiting for the asset/system to be shut
down (wait is over 15 mins)
7) Frequent trips to the storeroom by
maintenance personnel
8) Production downtime always more than
estimated
True
False

What do we need to do to retain talent? 1) Define the problem - failure
2) Collect data/evidence about issues that
contributed to the problem
3) Identify possible causal factors
4) Develop solutions and recommendations
5) Implement the recommendations
6) Track the recommended solutions to ensure
effectiveness.
True
False

What type of metrics show results? During the design phase.
True
False

Which standard is used to establish oil ISO 14001
cleanliness targets.
True
False

Maintainability is measured by: The objective of the Pareto Analysis is to help
us focus on a vital few issues to maximize gains
with limited resources.
True
False

Vibration Monitoring can detect uniform False
impeller wear. T of F Uniform wear will not create any unbalance,
hence no vibration
True
False

How do we measure leadership effectiveness? It helps to keep from addressing low priority
tasks or the categories of work that will not
have the largest impact on the overall reliability
of the organization. An effective backlog
system requires appropriate work classification
and priority.
A good backlog benchmark is 4-6 weeks.
True
False

What performance measures can we use to 1) Transportation - Moving materials and parts
track workforce development? that are not actually required for the process
2) Inventory - Extra inventory in the system. All

components, work in progress, and the finished
product not being processed are waste
3) Motion - People or equipment moving or

walking more than required to perform the
work
4) Waiting - Waiting for the next step or the

next thing.
5) Overproduction - Production ahead of

demand or need
6) Inappropriate processing - Not producing

what is needed or when needed because of
poorly designed processes and assets.
7) Defects - Components or products that do

not meet the specification
True
False

In what categories can root cause analysis be The 4 categories are:
classified? 1) Finished goods
2) Work in Process
3) Raw Materials
4) Maintenance and operating items such as
spare parts and operating supplies, including
consumables
True
False

What are the different categories of Backlog Maintenance - Maintenance tasks that
maintenance work are essential to repair or prevent failures that
have not been completed yet. Simply a list of
work that needs to be done.
Capital Project Maintenance - Major projects

valued over a certain threshold, are treated as
capital projects for tax purposes. If projects are
essential to restoring the asset to designed
capacity , not to add additional capabilities,
they should be treated as maintenance costs.
Condition Based Maintenance (CBM) - Same as

predictive maintenance. Maintenance based on
the actual condition of an asset determined
from noninvasive measurements and tests. CBM
allows maintenance actions to be optimized by
avoiding traditional calendar or runtime
directed maintenance tasks.
Corrective Maintenance (CM) - Repair actions

initiated as a result of observed or measured
conditions of an asset after or before the
functional failure. These repairs will restore the
asset to normal operating conditions
Operator Based Maintenance (OBM) - Also

known as TPM. OBM involves operators
performing some basic maintenance activities.
Operator based maintenance is a cost effective
practice to perform minor routine and recurring
maintenance tasks by the operators to keep the
equipment running efficiently.
Predictive Maintenance (PdM) - A maintenance

strategy based on the actual condition of an
asset as determined from noninvasive

measurements and tests using different
predictive technologies such as ultrasonics,
infrared thermography, and oil analysis. Same
as CBM
Prescriptive Maintenance (PrcM) - Instead of

just predicting failures, prescriptive
maintenance strives to produce outcome-
focused recommendations. These are actions
for operators and maintenance based on IoT
(Internet of Things) inputs and analytics, to
minimize failures by taking timely actions by an
appropriate person or device
Preventive Maintenance (PM) - Activities

involved in systematic, planned inspection and
component replacement at a fixed interval,
regardless of the asset's condition at the time. A
few examples of PM tasks include replacing
service items such as filters, and oils belts, and
lubricating parts. PM inspection may require
another work order to repair other
discrepancies found during the PM.
Reactive Maintenance (RM) - Maintenance

repair work that is done as an immediate
response to an asset failure, normally without
planning and unscheduled.
Reliability Centered Maintenance (RCM) - A

systematic disciplined process for establishing
the appropriate maintenance plan for an asset
or system to minimize the probability of failures.
Risk Based Maintenance (RBM) - A maintenance

strategy in which the degree of risk is evaluated
and economically appropriate maintenance

action is taken for a specific asset. This strategy
is usually applied to pressure vessels, piping, or
chemical / energy intensive assets. Sometimes
task under this is call risk based inspections.
Run-to-Failure Maintenance (RTF) - A

maintenance strategy for assets where the cost
and impact of failure are less than the cost of
preventative actions. It is a deliberate decision ,
based on economical effectiveness, not to
perform any PM.
True
False

Why are standards important for business and The key factors are:
organizations? 1) Annual demand - The number of units of an
item used per year. May be explained as annual
usage
2) Ordering Cost - Also known as purchase

cost, this is the sum of the fixed costs that are
incurred each time an item is ordered
3) Carrying Cost - Also call holding costs,

carrying cost is the cost associated with having
inventory on hand
Formula for EOQ: Annual Usage D

Ordering Cost S
Annual Carrying Cost H
2 X D X S/H (H = carrying cost % X Item Cost)
True
False

What are the standard seven wastes or wasteful 1) The percentage of training budget ($ and
activities in the workplace? labor hrs per employee)
2) The number (or percentage) of certified
professionals of the total workforce
3) The number of papers being presented or
published at conferences on maintenance,
reliability, and asset management
4) The number of people among M&R
personnel supporting / involved with industry
sponsored standardization teams or
professional society's teams
5) Employee (maintenance, reliability, and asset
management personnel) turnover ratio or
attrition rate.
True
False

What 5 major categories of equipment/systems 1) Total Productive Maintenance
use most of the energy in the industry, as 2) Right-sized equipment
defined fy DOE? 3) Plant layout and flow
4) Standard work, visual controls, and mistake
proofing
True
False

What is the difference between OEE and TTP? The difference is that in 5S plus they also
emphasize safety in their program. Also called
6S
True
False

What is the difference between codes, Principle 1: Preserve System Function - We want
standards, and specifications? to know what the expected output should be
and understand that preserving that output is
our primary task at hand.
Principle 2: Identify failure modes that can

defeat the functions - Key point is to identify
the specific failure modes in a specific
component that can potentially produce those
unwanted functional failures.
Principle 3: Prioritize function needs (failure

modes) - A systematic approach is taken to
prioritize all functional failures and failure
modes using a risk based priority assignment
rationale.
Principle 4: Select applicable and effective

tasks - Applicable means that if the task is
performed it will 1) prevent or mitigate failure,
2) detect the onset of failure, 3) discover a
hidden failure.
True
False

What's the difference between diversity and Inclusion is the deliberate act of welcoming
inclusion? diversity and creating an environment where all
different kinds of people can thrive and
succeed.
Diversity reflects equal employment

opportunity laws, defining diversity in terms of
race, gender, ethnicity, age, national origin,
religion, and disability
True
False

Explain 5S. What benefits do we derive from Benefits of the RFID technology are:
implementing 5S. 1) Gives you up to the minute live tracking
2) Offers a long-read range
3) They have a larger more durable tags
True
False

Reliability can be improved easily after a Tom Peters is a management guru and his
maintenance plan has been put into operation. message is that "People, the right people, with
T or F appropriate skills, are the key in the success of
any organization.
Peters 3 key points are:

1) Every leader has the obligation to develop
people so that when they leave, the people in
the organization are better prepared for
tomorrow.
2) There is no excuse for not making any
organization of any size, in any business, a great
place to work
3) In any organization, people are the most
important stakeholders and need to be taken
care of and prepared for the future
True
False

Define sustainability, why is it important to The ability to maintain a certain status or
organizations? process in existing systems. Focuses on
meeting the needs of the present without
compromising the ability of future generations
to meet their needs.
True
False

What is meant by RTF? What guidelines should RTF stands for Run to Failure. It is a
be given when selecting this strategy. maintenance strategy where the organizations
decides to allow specific assets/systems to fail
without any PM or CBM performed against
them.
The guideline that are given for this strategy is

that the asset where the cost and impact of the
failure are less than the cost of PM and CBM
actions. It is a deliberate decision based on
economic effectiveness. It is imperative that we
document that RTF was chosen on purpose and
what the criteria was for this decision. We must
also plan to repair the failure, if and when it
happens.
True
False

What are SDO's, and what do they do? SDO's are Standards Development
Organizations.
They are professional societies or not-for-profit
organizations. Their role is to develop
mandatory codes, rules, and regulations
containing standards developed and adopted
at federal, state and local levels.
True
False

What are Deming's 14 principles? 1) The percentage of training budget ($ and
labor hrs per employee)
attrition rate.
True
False

What's the difference between active and Certification - The result of meeting the
passive RFID tags? established criteria set by an accrediting or

duties of their job
True
False

Discuss work types and the benefits of work 1) The percentage of training budget ($ and
classifications. labor hrs per employee)
attrition rate.
True
False

What is Maintenance Rework and how is it It is a internationally recognized green building
calculated? certification system, providing 3rd party
verification that a building or community was
designed and built using strategies intended to
improve performance in metrics such as energy
savings, water efficiency, and stewardship of
resources and sensitivity to their impacts.
LEED ( Leadership in Energy and Environmental

Design)
True
False

What are the key elements of an M&R The key factors are:
organization? 1) Annual demand - The number of units of an
item used per year. May be explained as annual
usage
2) Ordering Cost - Also known as purchase

cost, this is the sum of the fixed costs that are
incurred each time an item is ordered
3) Carrying Cost - Also call holding costs,

carrying cost is the cost associated with having
inventory on hand
Formula for EOQ: Annual Usage D

Ordering Cost S
Annual Carrying Cost H
2 X D X S/H (H = carrying cost % X Item Cost)
True
False

In which phase of the asset's life cycle is the The purpose of the FMEA is to take actions to
highest cost incurred? eliminate or reduce failures, starting with the
True
False

Who is Dr. W. Edwards Deming? Deming is a world renowned expert in the field
of quality.
True
False

Reliability and maintainability can only be True
designed in. T or F Reliability and maintainability are design
attributes. An asset's performance depends
upon how it is designed for reliability and
maintainability.
True
False

Define digitalization and its impact on the Certification - The result of meeting the
industry in general? established criteria set by an accrediting or

duties of their job
True
False

What key steps/elements are needed to A new name could be Capacity Assurance. With
perform an FMEA? proper maintenance, the capacity of an asset
can be realized at the designed level.
True
False

Who is a stakeholder? The Society of Automotive Industry.

True
False

What term does Walt Disney Company use for Ultrasonic Testing. Hz and decibels
its customers?
True
False

Explain leading and lagging metrics? Leading indicators are forward-thinking and
help manage the performance of the asset,
system, or process.
Lagging indicators tell how well we have

managed. Lagging indicators are results.
True
False

What standard could we use to protect the ISO 4406:99 is the international industry
environment? standard for oil cleanliness.
True
False

Explain the kitting process. How does kitting Vision statements are important because it is a
process help to improve productivity. declaration of what the organization intends to
become or to achieve at some point in the
future. It is a pronouncement of what the
organization wants to become
Mission statements are important for 3 reasons:

1) The help companies focus their strategy by
defining some boundaries within which to
operate
2) The define the dimensions along which an
organizations performance is measured and
judged
3) The suggest standards for individual ethical
behavior
True
False

Explain muda, mura, and muri Muda, mura and muri are the 3 M's of Japanese
lean terms. Muda is waste, non-value added
work, mura is unevenness, inconsistencies, and
muri is overburden or unreasonable work.
True
False

Leading KPI's predict results. T or F True
The leading indicators are process indicators,
and they lead to the results.
True
False

What is the difference between SWOT and The SIPOC tool is particularly useful to clarify
SIPOC analysis? or understand a process, new or existing.
The SWOT tool is intended to specify the

objectives of the project or business and
identify internal and external factors that are
favorable and unfavorable to achieving those
objectives
True
False

Creating a reliability culture from a reactive True
mode can be accomplished in a short period of The goal is to get all work completed as
time if enough resources are made available. T scheduled to minimize waiting time (waste)
or F
True
False

Explain what is meant by the visual workplace A visual workplace uses visual displays to relay
information to employees and guide their
actions. The workplace is set-up with signs,
labels, color-coded markings, etc.. so that
anyone unfamiliar with the assets ro processes
can readily identify what is going on,
understand the process, and know both what is
being done correctly and out of place.
True
False

A rule of thumb is that on average, an 1) Conduct general inspections
experienced planner can plan work for how 2) Keep assets clean and accessible
many craftspeople? 3) Identify and eliminate problem sources
4) Support and create cleaning and lubricating
standards and procedures
5) Standardize through visual workplace
management
6) Implement autonomous asset management
7) Perform minor maintenance and service
items, e.g. replacing filters, lubricating, and
changing the oil
8) Work with the maintenance team to repair
what they are unable to perform
True
False

State the differences between a manager and a Managers are concerned about today and
leader leaders are concerned about tomorrow
True
False

The last step in a basic communication model is Provide feedback / response
to:
True
False

What standard is used to define oil/fluid ISO 55000
cleanliness?
True
False

Explain the benefits of using RFID technology the design phase
to label stock items/materials FMEA should be performed during the design
phase to identify failure mode, these modes
could be eliminated or their impact reduced or
mitigated cost effectively.
True
False

Which factor is most influential in developing The ability to maintain a certain status or
the skills of the M&R team members process in existing systems. Focuses on
meeting the needs of the present without
compromising the ability of future generations
to meet their needs.
True
False

What new name can be given to the 1) Total Productive Maintenance
Maintenance function? Discuss the benefits 2) Right-sized equipment
3) Plant layout and flow
4) Standard work, visual controls, and mistake
proofing
True
False

What is meant by shelf life. What should be Shelf life describes the amount of time a part
done to improve it can be keep in inventory before it is defective.
We can improve shelf life by lubricating or
True
False

What is meant by ABC classification as related ABC classification is based on an items value
to inventory and usage rate. This classification system us
used to distinguish between the trivial many
and vital few.
A - are the one of a kind parts with long

delivery, high cost and low demand - Averages
15% of all inventory items but accounts for 60-
80% of total inventory costs.
B - are standard parts that may be stored in the

vendor's warehouses and made available by a
local distributor in a few days or a couple
weeks. - Averages 25% of all inventory items but
accounts for 15 to 25% of all costs.
C - are standard parts, consumable or

commodity items that can be delivered by the
vendor on a regular schedule or made
available by local distributors in a few hours or
a couple of days. - Averages 65% of all
inventory items but accounts for 5 to 15% of all
costs.
True
False

What process is used to identify gaps in Lagging metrics
performance?
True
False

Which analysis identifies a cost effective Pareto analysis
approach to reduce maintenance and Pareto analysis identifies what few vital assets
operational problems. need to be taken care of first to get maximum
benefit.
True
False

Why don't many CMMS/EAM systems provide True
projected benefits? This is true assuming the organization is
deploying TPM as one of the best practices.
True
False

Define reliability culture In a reliability culture the prevention of failures
becomes an emphasis at every level of the
organization. The entire workforce is focused
on asset reliability. Everyone in the workforce -
operators, maintainers, engineers - think and
act to ensure:
*Assets are available to produce when needed
*Assets are maintained at a reasonable cost
*An optimized maintenance plan
(FMEA-/RCM-/CBM-based) is in place that
includes:
*All assets identified with criticality and having
documented maintenance plan
*A defect elimination program
*80/20 principle applied to prioritized work
*Most of the work planned and scheduled
True
False

One hundred percent of maintenance The objective of the Pareto Analysis is to help
personnel's (craft/technician) time should be us focus on a vital few issues to maximize gains
scheduled. T or F with limited resources.
True
False

Identify and elaborate waste activities found in 1) System Selection and Information Collection
the maintenance process? - The purpose of step 1 is to assure that the
RCM team has sufficiently evaluated its area to
know which systems are the problems or so
called bad actors. You can use a Pareto
Analysis to determine the list of problems using
the criteria of highest total maint costs,
downtime hours, and number of corrective
actions.
2) System Boundary Definition - The next step is
to define its boundaries. Understand the
system as a whole and its functional
subsystems. This step assures that there are no
overlaps or gaps between adjacent systems.
3) System Description and functional block
diagram - Step 3 requires identifying and
documenting the essential details of the
system. It includes the following information -
Functional block diagram, IN/OUT interfaces -
utilities and controls, sequence of operation,
system work breakdown structure,
equipment/component history
4) System functions (primary and secondary)
and functional failures - You need to define a
complete list of system functions and functional
failures. The function statement should describe
what it does. Next you need to specify how
much each function can be lost.
5) Failure mode and effects analysis - Step 5 is
the heart of the RCM process. You use FMEA to
determine the specific component failures that
could lead to one or more of the functional
failures.
6) Logic (decision) tree analysis - The logic tree
poses 3 simple questions that require a yes or
no answer. 1) Under normal conditions, do the
operators know that something has occurred?

2) Does this failure mode cause a safety or
environmental problem? 3) Does this failure
mode result in a full or partial outage of the
plant.
7) Selection of maintenance tasks -In this step,
all team knowledge is applied to determine the
most applicable and cost effective tasks that
will determine, mitigate, or warn us of the
failure modes and causes that we assigned to
each component or piece of equipment in Step
5. It is comprised of 3 steps. 1) Task selection, 2)
Sanity Check, 3) Task comparison
8) Task packaging and implementation - This is a
crucial step in RCM analysis. The final
implementation action is to write task
procedures that communicate the analysis
results of the actionable instructions to the
operations and maintenance team.
9) Making the program a living one --
continuous improvements - A living RCM
program consists of 1) Validating the existing
program - ensuring that the maintenance
decisions made are appropriate. 2) Making
adjustments in the maintenance program if
needed.
True
False

What is the primary objective of Pareto The purpose of job task analysis is to establish
analysis? and document the skills required for
performing the job effectively.
True
False

RCM stands for? False
True
False

What are the job requirements for a planner 1) Maintenance people standing around waiting
for parts
2) High rework
3) Poor work performance
4) High stockout in the storeroom
5) Planners being used to expedite parts
6) Maintenance personnel arriving at the job
site and waiting for the asset/system to be shut
down (wait is over 15 mins)
7) Frequent trips to the storeroom by
maintenance personnel
8) Production downtime always more than
estimated
True
False

Optimizing inventory levels by ordering the Economic Order Quantity
right quantity at a specific time interval in order
to minimize inventory cost, but still meet
customer needs, is called:
True
False

Define an organizational culture OEE is a measure of equipment or process
effectiveness based on actual availability,
performance, and quality of product or output.
OEE is calculate by:

True
False

Which work order characteristic (element) is 1) Identify the data that needs to be collected
most important? and how much, the population from which the
data will come, and the length of time over
which to collect the data.
2) Identify the charts and graphs to be used,

the frequency of charting, various types of
comparisons to be made, and the
methodology for data calculations
3) Identify the characteristics of the data to be

collected.
4) Identify is existing data sources can be

utilized or new data sources need to be
created for a new or updated measure of
performance. All data sources need to be
credible and cost-effective.
True
False

What's the difference between a certified and The SIPOC tool is particularly useful to clarify
qualified employees? or understand a process, new or existing.
The SWOT tool is intended to specify the

objectives of the project or business and
identify internal and external factors that are
favorable and unfavorable to achieving those
objectives
True
False

What basic tools can an operator use to predict Operators can use four sensory tool to predict
failures? failures.
1) Look for abnormalities - clean, in place,
accessible
2) Listen for abnormal noises, vibrations, leaks.
3) Feel for abnormal hot or cold surfaces
4) Smell abnormal burning or unusual odors.
True
False

Maintenance costs will decrease as reliability Yes, but only in the case of an emergency. All
increases. T or F emergency work should go thru the craft
supervisors or the OMC.
True
False

Explain the inventory turnover ratio. What are Inventory turnover ratio is the number of times
the benefits of tracking this ratio an organizations investment in inventory is
recouped during an accounting period.
It is calculated by Value of issued Inventory / an

average of inventory value in an accounting
period
True
False

Discuss types of risk mitigation strategies? Risk mitigation strategies are:
1) Avoid - eliminate, or do not do that activity
2) Control - optimize, mitigate, or reduce risk
3) Accept - accept and budget/plan
4) Transfer - risk-share or outsource
True
False

The RPN (risk priority number) is the: product of severity (S), occurrence (O), and
detection (D)
True
False

Who are the key players in the scheduling The key players are:
process? Explain their roles.
Asset/Resource Coordinator - Helps to
prioritize the work, ensure required resources
are in the budget, and to schedule asset
outages if necessary
Planner - Plan the job and create a work plan

which consists of what work needs to be done,
how it will be done, what materials, tools, or
special equipment is needed, estimated time
and skills required
Scheduler - Work with the craft supervisor,

coordinator, and other support staff to develop
weekly, monthly, and rolling annual long range
plans to execute maintenance work.
Configuration specialist/systems engineer -

Provide technical support to ensure that work
plan is feasible.
Craft Supervisor - Take the weekly schedule

and assign who will do the job on a daily basis.
They also review work plans from an execution
point of view and recommend necessary
changes in work plans to the planner and
scheduler.
Work Performer
True
False

Why is listening important? How well we listen has a major impact on our
job effectiveness and on the quality of our
relationship with others.
True
False

What is the Karl Fischer method used to Planning is the WHAT and HOW - what and how
identify? With which CBM technology is it work will be performed
associated.
Scheduling is the WHEN and WHO - when the
work will be done and who will do the work.
True
False

FMEA (Failure Mode and Effects Analysis) is True
applicable only to assets currently in use. T or F The PM frequency should be less than the P-F
interval
True
False

What are the key benefits of having a mission 1) The help companies focus their strategy by
statement defining some boundaries within which to
operate
organization's performance is measured
3) They suggest standards for individual ethical
behavior
True
False

What units are used to measure sound and ISO 4406
noise levels?
True
False

Define availability. What strategies can be used The probability that an asset is capable of
to improve it. performing its intended function satisfactorily ,
when needed, in a stated environment.
Availability is a function of reliability and
maintainability.
True
False

What is green energy? A standard is a document that sets out
requirements for a specific item or describes in
detail a particular method or procedure. They
bring benefits to businesses and consumers in
terms of reducing costs, enhancing
performance, and improving safety.
True
False

What's the difference between Maintenance Pareto Chart.
and maintainability? Pareto chart analysis identifies which few vital
items (failures) need to be corrected first to get
maximum benefit.
True
False

Operations and Maintenance must work as a True
team to achieve improved OEE? T or F OEE is calculated a Availability X Performance X
Quality. Operations and maintenance both
impact this metric.
True
False

What are the benefits of a performance Vision statements are important because it is a
measurement system declaration of what the organization intends to

operate
judged
behavior
True
False

Lagging KPI's are the results of a process. T or F True
Lagging indicators are the results.
True
False

What can equipment operators do to support 1) Reducing production downtime - the results
maintenance of fewer asset failures
2) Increasing life expectancy of assets, thereby
eliminating premature replacement of
machinery and assets.
3) Reducing overtime costs and providing more
economical use of maintenance personnel due
to working on a scheduled basis.
4) Reducing the cost of repairs by reducing
secondary failures.
5) Reducing product rejects, rework, and scrap
due to better overall asset condition
6) Identifying assets with excessive
maintenance costs, indicating the need for
corrective maintenance, operating training, or
replacement of obsolete assets
7) Improving safety and quality conditions
True
False

How should training be treated - as an expense 1) Value
or investment? 2) Alignment
3) Leadership
4) Assurance
True
False

The sixth S in 6S (also called 5S plus) process The purpose of the FMEA is to take actions to
stands for safety. T or F eliminate or reduce failures, starting with the
True
False

FMEA Failure Mode and Effects Analysis
True
False

RCM provides the best results when used During design / development
when? RCM should be used during the design phase
to get maximum benefits
True
False

What is the purpose of the FMEA (Failure Mode The purpose of the FMEA is to take actions to
and Effects Analysis)? eliminate or reduce failures, starting with the
True
False

Why are the mission and vision statements Vision statements are important because it is a
important for an organization? declaration of what the organization intends to

operate
judged
behavior
True
False

Explain the different types of benchmarking? Leading indicators are forward-thinking and
help manage the performance of the asset,
system, or process.
Lagging indicators tell how well we have

managed. Lagging indicators are results.
True
False

What are the 3 types of waste defined in lean Planning is the WHAT and HOW - what and how
TPS (Toyota Production system)? work will be performed
Scheduling is the WHEN and WHO - when the

work will be done and who will do the work.
True
False

What is the difference between Transformational leadership uses the ability to
transformational and transactional in leadership motivate and inspire followers. They want to
styles help the organization achieve its goals but also
help group members fulfill their potential
Transactional leadership starts with the idea

that team members agree to obey their leader
when accepting the job. The leader has the
right to punish team members if their work
doesn't meet and appropriate standard.
True
False

At what range of frequency can humans hear Operator driven reliability (ODR) helps improve
equipment noise? When is an instrument reliability by identifying potential equipment
needed to detect equipment noise. problems and failures early. The operator then
fixes them if minor and if major , the operator
gets them repaired by maintenance.
The operators involvement is important

because it creates asset ownership and also
helps to address problems before they become
major breakdowns.
True
False

A best practice is to have 90% or more of all True
maint work planned. T or F With an increase in reliability or a reduction in
number of failures, assets become more
available to perform their function, and maint
costs decrease
True
False

How do standards impact consumers like us? It assures consumers that the businesses they
buy from are operating in a safe way, producing
reliable goods without unduly harming the
environment.
It also is in our everyday life. From the height of

stairs to the the height of chairs, to shoe sizes.
True
False

Define MBWA. Why is it considered one of the Maintenance prevents an asset or item from
key leadership practices? failing and repairs it after it has failed.
It's role is capacity assurance meaning that

maintenance assures asset capacity as
designed or to an acceptable level
True
False

What standard is applicable to manage assets? ISO 55000
True
False

What are the symptoms of ineffective planning 1) Accountability - Well defined performance
measures document progress toward the
achievement of goals and objectives. Thereby
motivating organizations to fulfill their
obligations to their employees and
stakeholders
2) Resources / Budget Justification -

Performance measurement becomes a long
term planning tool to justify proper resource or
budget allocation
3) Ownership and Teamwork - It provides more

employees participation and ownership in
problem solving, goal setting, and process
improvements. It helps set priorities and
promotes collaboration among departments
and business area.
4) Communication - a Common Language -

Metrics give employees a common language to
communicate, alert them to potential problem
areas, and encourage them to share
knowledge.
True
False

A data collection system should do what? 1) Charisma
2) Competence
3) Communication
4) Energizing People
5) Vision (in creating)
True
False

What are the key attributes of a leader 1) Steam
2) Process Heat
3) Motors, pumps, and fans
4) Compressed air
5) HVAC systems
True
False

List 5 maintenance metrics and discuss why Maintenance rework is any WO that has to be
they are important done again because: It was reassembled
wrong, a bad part was installed, a part was
broken while being installed. WO call 5 to 7
days after a PM. Maint Rework percentage is
calculated by number of rework WO's divided
by total number of WO's. The benchmark is less
than 2%
True
False

What approaches could we apply during the 1) Damage during the inspection, repair
design phase of an asset to improve its adjustment, or installation of a replacement
reliability. part
2) Installation of material or a part that is
defective
3) Incorrect installation of a replacement part
or incorrect reassembly
4) Reintroduction of infant mortality by
installing new parts that have not been tested
5) Damage due to an error in reinstalling as
asset into its original location
6) Damage to an adjacent asset or component
during a maintenance task
To Improve:
1) Provide training in maintenance best
practices and procedures for maintenance on
specific tasks
2) Provide appropriate tools to perform the
tasks effectively
3) Get personnel involved in performing FMEA
and RCA/RCFA and in developing maintenance
procedures
4) Follow up to assure quality performance and
to show everyone that management does care
about quality work
5) Publicize reduced costs with improved
uptime, which is the result of effective
maintenance practices.
True
False

What is the difference between servant and The life cycle consists of four steps:
participative style leadership? 1) Hire
2) Inspire
3) Admire
4) Retire
True
False

Reliability is one key component of OEE. T or F False
Maintainability is the ease of maintenance, it's
primary measure is MTTR ( Mean time to Repair)
True
False

Define proactive maintenance The sum of all maintenance work that is
completed to avoid failures or to identify
defects that could lead to failures. It includes
routine preventive and predictive maintenance
activities and work tasks identified from them.
True
False

What is the difference between diagnostic and Diagnostic analysis is diagnosing something
prognostic analysis that went wrong. Trying to find root cause so
that it doesn't happen again.
Prognostic analysis is trying to forecast and fix

issues before they become problems by
trending PdM data
True
False

What are the key differences between capital SMART
projects and turnarounds. S = Specific. Be clear and focused on avoiding
misinterpretation.
M= Measurable. This metric can be quantified
and compared with other data
A= Attainable. This metric is achievable,
reasonable and credible under conditions
expected.
R = Realistic. It fits into the organizations
constraints and is cost effective
T = Timely. It's doable, data is available with the
time needed to act if a course correction is
needed.
True
False

What is succession planning and why is it Succession planning is a key element of the
important? workforce development process. It is the
process of identifying and preparing suitable
employees - thru mentoring, training, job
rotation - to replace (or prepare) for key
positions in the organization.
It's important because it often takes years of

grooming to develop effective managers and
leaders.
True
False

What does a change agent do? Helps implement change.
True
False

A mission statement is a statement of an 1) The organization is too small for a system
organizations: 2) The project payback or savings is inadequate
3) The MIS (management information system)
or IT doesn't give CMMS high enough priority.
4) MIS and maintenance speak different
technology languages
5) Participants fail to reach consensus
True
False

What are the major issues in conducting 1) Value
effective meetings? 2) Alignment
3) Leadership
4) Assurance
True
False

Explain the employee life cycle? The life cycle consists of four steps:
1) Hire
2) Inspire
3) Admire
4) Retire
True
False

Should planners help schedulers or craft Yes, but only in the case of an emergency. All
supervisors during an emergency? emergency work should go thru the craft
supervisors or the OMC.
True
False

How can a CMMS/EAM system help improve 1) Displacement - The actual physical
maintenance productivity? movement of a vibrating object.
2) Velocity - The measure of the speed at which
the mass is moving, in other words, the
changing rate of displacement to time.
3) Accelerations - The changing rate of velocity
to time
True
False

How should we determine training needs? job analysis can be used to identify the
required knowledge and skills and to develop
appropriate training.
True
False

PM compliance is a lagging KPI. T or F During the design phase.
True
False

What are the benefits of standards? 1) Economic Benefits -
*Increase in sales - higher profits
*Increase in international trade and higher GDP
for countries
2) Business/organization benefits -
*Costs cut thru improvement in systems and
processes
*Increase in customer satisfaction with
improvements in quality, safety, and
productivity
*Ability to access new markets
*Reduction in the impact on the environment
*Continuous assessment and improvement
*Positive message to all stakeholders
3) Consumer Benefits -
*Increased consumer confidence, trusting that
the product or service is safe and reliable, as
well as good quality.
*Increased confidence when it comes to other
aspects of products such as toy safety
*Inclusion of consumers in the process of
creating and writing standards that are as
broad as possible
4) Government benefits -
*Expert opinion (best practices) of standard
teams and groups with opinions and skills that
can be relied upon when regulations are
created
*Opening up global markets; compatibility of
movement of goods, services, and logistical
technologies, making trading easier and safer
True
False

Can FMEA be used to improve the new design? Key elements are:
1) Safety
2) Environmental
3) Quality Risks
4) Operational Impact
5) Maintenance and Reliability Impact
6) Single Point of Failure
7) Asset Replacement Cost
8) Spares Lead Time
True
False

Define the major categories of risk to which a 1) Safety Risk
product (asset) or project may be exposed? An expression of the possibility of a mishap that
can cause death, injury, occupational illness or
damage to the environment, in terms of hazard
severity categories and hazard probability
levels
2) Performance Risk
The degree to which the proposed system or
process design is capable of meeting the
operational requirements.
3) Cost Risk
The ability of the system to achieve the
programs life cycle costs objectives.
4) Schedule Risk
The adequacy of the time allotted for
performing the specific tasks.
5) Technology Risk
The degree to which the technology proposed
for the system has been demonstrated as
capable of meeting all the projects objectives
6) Product data access and protection risk

A new area of risk that provides for the
protection of proprietary data regarding
processes and products.
True
False

Why would an organization need to have a Shelf life describes the amount of time a part
CMMS? What is the difference between a can be keep in inventory before it is defective.
CMMS and an EAM? We can improve shelf life by lubricating or
True
False

Understanding the known and likely causes of True
failures can help design a maintenance strategy A best practice is a business function, a
for an asset to prevent or predict failure. T or F practice, or a process that is considered
superior to all other known methods.
True
False

All maintenance personnels time should be True
covered by work orders. T or F All maint personnel time should be recorded in
CMMS to ensure all maint costs are accurate
True
False

What is meant by CBM and PdM. Maintenance based on the actual condition
(health) of assets obtained from in place non
invasive measurements and tests.
True
False

What is a standard? A standard is a document that sets out
requirements for a specific item or describes in
detail a particular method or procedure. They
bring benefits to businesses and consumers in
terms of reducing costs, enhancing
performance, and improving safety.
True
False

What are the key attributes of a metric? SMART
S = Specific. Be clear and focused on avoiding
misinterpretation.
M= Measurable. This metric can be quantified
and compared with other data
A= Attainable. This metric is achievable,
reasonable and credible under conditions
expected.
R = Realistic. It fits into the organizations
constraints and is cost effective
T = Timely. It's doable, data is available with the
time needed to act if a course correction is
needed.
True
False

Define RPN? RPN stands for Risk Priority Number.
A risk priority number is the mathematical

product of the numerical severity, probability,
and detection ratings.
RPN = Severity X Probability X Detection
True
False

Explain the balance scorecard model? OEE measures effectiveness based on
scheduled hours, TEEP measures effectiveness
against 24 hours per day, 365 days per year
operation.

TEEP = utilization X availability X performance X
quality or utilization X OEE
True
False
https://quizlet.com/test/cmrp-exam-607730788?answerTermSides=4&promptTermSides=6&questionCount=249&questionTypes=8&showImages… 100/104

During what phase of asset development do You get the maximum benefits of RCM analysis
we get the maximum benefit of an RCM during the planning, design, and build phases.
analysis. Why?
80% or more of the facilities cost is fixed during
the planning, design and build phases. RCM
decisions made later in the life cycle become
more difficult to achieve the maximum possible
benefits.
True
False

What are the activities the planner shouldn't be They planners shouldn't be:
doing 1) Be a supervisor
2) Be a quality inspector
3) Be a material expeditor
4) Perform administrative/clerical activities
5) React to emergencies
6) Be the "Help Desk"
True
False

One hundred percent of PM and PdM tasks True
should be developed using FMEA/RCM All PM/PdM tasks should be developed using
methodology, at least for critical assets. T or F FMEA/RCM methodology. This ensures cost-
effective and correct tasks to mitigate certain
risks and to find potential failures before they
fail.
True
False

Explain operator driven reliability. Why is the Benefits of the RFID technology are:
operator's involvement important in 1) Gives you up to the minute live tracking
maintenance. 2) Offers a long-read range
3) They have a larger more durable tags
True
False

Describe the four principles of RCM. Planners:
1) Plan the job
2) Create a work plan or job package that
consists of what work needs to be done, how it
will be done; what materials, tools, or special
equipment is needed; estimated time and skills
required.
3) Need to identify long delivery items and
work with stores and purchasing personnel to
ensure timely delivery
4) May need to work with maintenance/systems
engineers and craft supervisors for technical
support to ensure that the work plan is feasible
with sufficient technical details.
True
False

List key standards related to managing assets? 1) ISO 4406 - This standard covers a hydraulic
power method for coding the level of
contamination by solid particles. Simply stated,
it is an oil/fluid cleanliness standard.
2) ISO 26000 - This standard makes it clear that
organizations should proceed in good faith,
applying the 7 principles of socially responsible
behavior
*Accountability
*Transparency
*Ethical Behavior
*Respect for stakeholder interest
*Respect for the rule of the law
*Respect for international norms or behavior
*Respect for human rights
3) ISO 27000 - This is a part of a growing family
of ISO/IEC information security management
system standards of best practices to help
organizations improve their security systems.
4) ISO 45001 - This standard specifies
requirements for an occupational health and
safety management system and gives guidance
for its use.
5) ISO 14224 - This standard provides a
standard format for collecting reliability and
maintenance data throughout the operational
life cycle of an asset
True
False

Why is reliability important? How can we It's important for:
improve it? 1) Customer satisfaction - Reliable assets will
perform to the meet the customers needs on
time every time.
2) Reputation - An organization's reputation is
very closely related to the reliability of it's
services.
3) O&M costs - Poor assets performance will
cost more to operate and maintain
4) Repeat Business - Reliable assets and plant
will ensure that the customer's needs are being
met in a timely manner
5) Competitive advantage - If you achieve
better performance, reliability, and reduction in
total cost of ownership (TOC) and gain
advantage over their competition.
True
False

The best method of measuring the reliability of True
an asset is by counting downtime events? T or F Reliability is measured by MTBF, which is
operating time divided by failures, or downtime
events.
True
False
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6/1/24, 8:31 AM CMRP Exam | Quizlet

249 True/False questions

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A good backlog benchmark is 4-6 weeks.

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Maintainability - The ease and speed with which

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The disadvantages of a AS/RS is the high initial

The advantages are it is good in high volume

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Qualified - People who because of their

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The 8 pillars of TPM are:

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operators know that something has occurred?

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OEE is calculate by:

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It got started in 1960 in the commercial aviation

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