KEY FACTS STATEMENT

Lender 1's Name : Yes Bank Limited

Date : Lender 2's Name: Newtap Finance Private Applicant Name:
12/05/2024 Limited (previously known as Parfait Finance Swamynathan A
and Investments Private Limited)
s.no Parameter Details
Loan amount (amount disbursed to the borrower)
(i) 387638.0
(in Rupees)
Total interest charge during the entire tenure of the
(ii) loan (Interest to be paid as a part of EMIs) (in 168116.69
Rupees)
Other up-front charges (break-up of each
component to be given below) (in Rupees)
a) Processing fees (in Rupees) 6000.0
(iii)
b) Insurance charges (in Rupees) 6638.0
c) Broken Period Interest (BPI) (in Rupees) 0
d) Others (if any) (in Rupees) 0
(iv) Net disbursed amount ((i)-(iii)) (in Rupees) 375000.0
Total amount to be paid by the borrower (sum of (i)
(v) 555754.69
and (ii) and (iii) ) (in Rupees)
APR - Effective annualized interest rate (in
(vi) percentage) (computed on net disbursed amount 16.82 %
using IRR approach and reducing balance method)
(vii) Loan term (in months) 60
(viii) Repayment frequency by the borrower Monthly
(ix) Number of instalments of repayment 60
Amount of each instalment of repayment (in
(x) INR 9322
Rupees)
(xi) your annual rate of interest (reducing rate) 15.49
Details about Contingent Charges
Prepayment charges, if any (Not applicable for
(xii) 0
MFI)
(xiii) Penal Charges, in case of delayed payments 0
Late Payment charges in case of delayed payment (
(xiv) 0
days to be decided)
(xv) NACH registration failure charges 0
(xvi) NACH/e-mandate bounce charges 0
(xvii) SOA charges, if applicable 0
Dreamplug Technologies Private
Limited and its recovery agents
(Please refer Dreamplug
Technologies Private Limited’s
privacy policy for a list of its
 Details of LSP acting as recovery agent and
(xviii)
authorized to approach the Borrower
empaneled recovery agents here)
(For list of Yes Bank Limited’s
empaneled recovery agents, please
refer here) (Newtap Finance
Private Limited’s recovery agents
comprises of Dreamplug
Technologies Private Limited and
any of their agents as listed above)
For Dreamplug Technologies
Private Limited

Name: Atul Patro

Name, designation, address and phone number of
Designation: Complaint Redressal
nodal grievance redressal officer designated
(xix) Officer
specifically to deal with FinTech/ digital lending
Email Id: grievanceofficer@cred.
related complaints/ issues
club

For the Lenders: Please see

below

Detailed Repayment Charges

Instalment Outstanding Principal Principal (in Instalment (in
Interest (in INR)
No. (in INR) INR) INR)
1 381652 5986.16 3335.84 9322
2 377256 4395.51 4926.49 9322
3 372804 4452.25 4869.75 9322
4 368294 4509.72 4812.28 9322
5 363726 4567.93 4754.07 9322
6 359100 4626.9 4695.1 9322
7 354413 4686.62 4635.38 9322
8 349666 4747.12 4574.88 9322
9 344857 4808.4 4513.6 9322
10 339987 4870.47 4451.53 9322
11 335054 4933.34 4388.66 9322
12 330057 4997.02 4324.98 9322
13 324995 5061.52 4260.48 9322
14 319868 5126.86 4195.14 9322
15 314675 5193.04 4128.96 9322
16 309415 5260.07 4061.93 9322
17 304087 5327.97 3994.03 9322
18 298690 5396.74 3925.26 9322
19 293224 5466.41 3855.59 9322
20 287687 5536.97 3785.03 9322
21 282079 5608.44 3713.56 9322
22 276398 5680.84 3641.16 9322
23 270644 5754.17 3567.83 9322
24 264815 5828.44 3493.56 9322
 25 258911 5903.68 3418.32 9322
26 252932 5979.89 3342.11 9322
27 246874 6057.08 3264.92 9322
28 240739 6135.26 3186.74 9322
29 234525 6214.46 3107.54 9322
30 228230 6294.68 3027.32 9322
31 221854 6375.93 2946.07 9322
32 215396 6458.23 2863.77 9322
33 208854 6541.6 2780.4 9322
34 202228 6626.04 2695.96 9322
35 195517 6711.57 2610.43 9322
36 188718 6798.21 2523.79 9322
37 181832 6885.96 2436.04 9322
38 174858 6974.85 2347.15 9322
39 167793 7064.88 2257.12 9322
40 160637 7156.08 2165.92 9322
41 153388 7248.45 2073.55 9322
42 146046 7342.01 1979.99 9322
43 138609 7436.79 1885.21 9322
44 131077 7532.78 1789.22 9322
45 123447 7630.02 1691.98 9322
46 115718 7728.51 1593.49 9322
47 107890 7828.27 1493.73 9322
48 99961 7929.32 1392.68 9322
49 91929 8031.68 1290.32 9322
50 83794 8135.35 1186.65 9322
51 75553 8240.37 1081.63 9322
52 67206 8346.73 975.27 9322
53 58752 8454.48 867.52 9322
54 50188 8563.61 758.39 9322
55 41514 8674.15 647.85 9322
56 32728 8786.12 535.88 9322
57 23829 8899.54 422.46 9322
58 14814 9014.41 307.59 9322
59 5683 9130.77 191.23 9322
60 0 5683.33 73.36 5757

Recovery Mechanism:

1. The Borrower may note that CRED (Dreamplug Technologies Private Limited) shall be the lending
services provider for the Lenders and the CRED App shall be the digital lending app for all purposes.
2. The collection and recovery activities shall be carried on by the Lenders, the lending service provider in
accordance with the collection code of conduct prescribed by the Lenders.
3. The Borrower may note that the collection agencies will reach out on behalf of the lending service
provider and / or the Lenders at the registered contact number and/or address of the Borrower.
 4. The Borrower shall note that the account shall be classified as Non-Performing Asset (NPA) as per the
extant RBI Circulars/Regulations when the payment of Loan instalment (principal and/or interest)
remains overdue for more than 90 days, that is, the account will be marked as NPA on the 91st day of
continuous default from the original due date. To further clarify, an illustrative example of the way any
account shall be classified as NPA is provided above in the loan agreement.

Process to handle customer complaints/grievances:

Customers who wish to provide feedback or send in their complaints may use the following channels :

1. Contact CRED Support through the chat-bot on the CRED App.

2. Email CRED at grievanceofficer@cred.club.Please note that the Lenders have authorized CRED to
handle the Borrower’s grievances on their behalf. Lender 1 may, at its discretion, direct the Borrower to
CRED to resolve grievances.
3. Email Lender 2 at support@newtap.in. Please note that Lender 1 has authorized Lender 2 to handle the
Borrower's grievances on their behalf. Further, Lender 1 may, at its discretion, direct the Borrower to
Lender 2 to resolve grievances.
4. Email Lender 1 at yestouch@yesbank.in, or call 18001200 (Between 8 am to 8 pm only; only critical
service post 8 pm). Please note that Lender 1 has authorized Lender 2 to handle the Borrower's
grievances on their behalf. Further, Lender 1 may, at its discretion, direct the Borrower to Lender 2 to
resolve grievances.

In case the complaint is not resolved within the given time or if he/she is not satisfied with the solution provided
by the Lenders or Lending Service Provider within 30 days of their receiving the complaint, the Borrower can
approach the Nodal Grievance Redressal Officer of any Party. The name and contact of such officer for each
Party is as provided below. The details are also provided in the respective Party’s websites: https://www.yesbank.
in/contact-us (for Lender 1), www.newtap.in/grievanceredressal (for the Lender 2) and http://cred.club (for
CRED).
The details of the Nodal Grievance Redressal Officers of Lender 1 are as follows (or as updated from time to
time on the website as aforesaid):
Email: head.grievanceredressal@yesbank.in
Level 2
Call: +91 (22) 50795173
Email: principal.nodalofficer@yesbank.in
Level 3
Call: +91 (22) 50795174
Nodal Officer for Digital Lending
Mustafa Khajurwala
Level 4
Email: mustufa.khajurwala@yesbank.in
Call: +91 (22) 50919231

The details of the Nodal Grievance Redressal Officers of Lender 2 are as follows (or as updated from time to
time on the website as aforesaid):

1. Name of the Grievance Redressal Officer: Vandan Suba

2. Address: Office 03A 102-B, WeWork (Enam Sambhav), C-20, G Block Rd, G Block BKC, Bandra Kurla
Complex, Bandra East, Mumbai, Maharashtra, India – 400051
3. Email: gro@newtap.in
The details of the Nodal Grievance Redressal Officers of CRED are as follows (or as updated from time to time
on the website as aforesaid):

1. Name of the Grievance Redressal Officer/ Principal Officer: Atul Kumar Patro
2. Address: Attn: Grievance Officer, CRED, No. 769 and 770, 100 Feet Road, 12th Main, HAL 2nd Stage,
Indiranagar, Bengaluru, Karnataka, India - 560038.
3. Email: grievanceofficer@cred.club