UNIVERSITY OF MANAGEMENT AND TECHNOLOGY

SCHOOL: TECHNOLOGY
DEPARTMENT : MANAGEMENT INFORMATION SYSTEM & BUSINESS INFORMATION TECHNOLOGY
MODULE: OPERATIONS MANAGEMENT
Observation Tour

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INPUT

1. Product Industry:
1. Do you regularly assess the quality of raw materials before production? (Yes/No)
2. Do you have a formal process for selecting suppliers? (Yes/No)
3. How often do you evaluate supplier performance? (Monthly/Quarterly/Annually/Never)
4. Are essential materials consistently available when needed? (Always/Often/Sometimes/Never)
5. Do you use inventory management software? (Yes/No)
6. How accurate are your material requirement forecasts? (Very Accurate/Accurate/Somewhat Accurate/Not Accurate)
7. Do you consider sustainability practices in your sourcing strategy? (Yes/No)
8. How often do supply chain disruptions occur? (Never/Rarely/Sometimes/Often)
9. Do you have procedures to handle discrepancies in material quality? (Yes/No)
10. How important is technology in your inventory management? (Very Important/Important/Somewhat Important/Not Important)

PROCESS

1. Product Industry:
 UNIVERSITY OF MANAGEMENT AND TECHNOLOGY

1. Do you monitor production efficiency regularly? (Yes/No)

2. Is quality control maintained throughout the production process? (Always/Often/Sometimes/Never)
3. How often do process bottlenecks occur? (Never/Rarely/Sometimes/Often)
4. Do you use automation in your production process? (Yes/No)
5. Is production staff training provided regularly? (Yes/No)
6. Are health and safety protocols strictly followed in the production area? (Yes/No)
7. Can you manage changes in production schedules effectively? (Yes/No)
8. Do you use process improvement tools (e.g., Six Sigma)? (Yes/No)
9. Is production data tracked and analyzed regularly? (Yes/No)
10. Do you have a waste management system in place? (Yes/No)

OUTPUT

1. Product Industry:
1. Do you measure the quality of finished products? (Yes/No)
2. Is there a process in place for product distribution? (Yes/No)
3. Do you handle product recalls efficiently? (Yes/No)
4. Is customer satisfaction with products regularly assessed? (Yes/No)
5. Do you use systems to track product delivery and logistics? (Yes/No)
6. Is after-sales support provided to customers? (Yes/No)
7. Do you gather and respond to customer feedback on products? (Always/Often/Sometimes/Never)
8. Are efforts made to reduce delivery times? (Yes/No)
9. Do you ensure the sustainability of finished products? (Yes/No)
10. Is the market performance of products regularly assessed? (Yes/No)