Bsbpef 501 Project Portfolio

Bsbpef 501 Project Portfolio
Diploma of Human Resource Management (Canberra Business and Technology College)
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BSBPEF501 Manage personal and professional
development
Section 1: Manage team’s personal and professional development...................................................................3

Section 2: Develop and maintain own personal and professional competence................................................6
Section 3: Facilitate achievement of work priorities...............................................................................................8
Document Name: Project Portfolio
Document No: BSBPEF501 Version No: 1.0 Last Modified 1st Jan 2022
Date:
© AIM Institute of Health & Sciences| RTO Code: 41578| CRICOS Code: 03806D Page Sequence: 1

development
Student name: MOHAMMED RIDWANUL ISLAM
Assessor: Lidia Zbrog
Date:
Organisationthis assessment WORLDUCATION

is based on:
Team within the organisation:
Documentation reviewed as
preparation:
Date:

development
Section 1: Manage team’s personal and professional

development
1 Describe the organisation you are basing this project on.
1.1 What is the name of the organisation?
The name of the organization that this project is based on is WORLDUCATION which was
established in Australia on year 2016.
1.2 What does the organisation do?

Worlducation is social start-up company which primarily makes and sales tablets computers for
primary school students. They also create a hardware as well as software, content, activities for
better engagement of students in study to educate the students.
1.3 What are the key functions and activities of the team you will manage the personal and
professional development for?
In Worlducation I am responsible for managing sales department for personal and professional
development. Usually in start-up founders often performs the sales task themselves. Nowadays
every company have sales team and they have their certain roles and responsibilities.
Key functions and activities of the sales team:
⇨ Sales team are responsible for marketing research which includes forecasting, intelligence and
statistic. In market research team will research or study about the secular trends, cyclical
changes, seasonal fluctuations, nature of products etc.
⇨ Another key function of sales team is providing information about product to customers through
various media. In short through advertisement with purpose of new market penetration or to
increase the sales.
⇨ All the key function and activities of sales team is for selling to earn maximum profit and for this
objective sales team does the sales promotion in national and international market.
⇨ Sales correspondences are also the key function of sales team where they will address
customer's enquiries in tactful and simple language.
⇨ Providing various kind of service such as essential suggestion about the goods or product is
also the key function of sales team. Especially when you are selling technological product it's
your responsibilities to provide them information about function and specification.
⇨ While handing product to customers sales team need to package that product for safety
purpose.
1.4 What are the organisational goals or objectives (at least three)?
An organizational goal can be defined as the end-point where each and every activities of
organization is aimed. It’s the target that organization wants to achieve. Goals are important for
organization because it provides the direction and goal is the reason of organization existence.
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development
Organizational goal of WORLDUCATION

⇨ Operational Goal
WORLDUCATION wants to create not only hardware but also the software content and activities
which can increase the engagement of students toward education. To increase the sal
WORLDUCATION is moving from traditional business to consumer method to business to
business method. Hardware and content coordination with class teacher approach which is
effective and also increase the sales.
⇨ Strategically Goal
Worlducation wants to change the method of learning that children's are using by implementing
the artificial intelligence in class room which can track down the progress of students and adjust
their needs as well as create alternative optimal path learning experience.
⇨ Tactical Goal
Where the strategy is based on future predication, Tactics is based on real world experience
which has to be established quickly to fight the changes as they occur. To fight real life events
Worlducation had to re adopt the software.
1.5 Attach proof of the documentation showing organisational goals (e.g.,strategic or operational
plan).
2 Document team responsibilities.

Note: Use any appropriate format and tool to document the team roles and responsibilities. Keep in
mind that this document may be used at a later stage to support your team to develop work goals.
2.1 What roles/positions do three of your team members fill?
Sales team is combination of various positions. The three roles/positions our team member will fill are
given below:
⇨ Team member 1: Sales force representative
The number of sales representative depends on the size and the bandwidth of the organization. A
sales force representative takes care of the first step of the sales funnel.
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development
⇨ Team member 2: Account executive

Once the sales force representative identifies the qualified lead then Account executive will create
presentation and demonstrate sales plan in elaborate manners.
⇨ Team Member 3: Sales administration

Sales administration helps sales force representative and account executive to solve their issue and
problem with their in depth business and business domain knowledge.
2.2 What are the responsibilities of each of the three team members (name at least two
responsibilities per team member)?
Responsibilities refer to the task they have to do in team. These are the responsibilities of three team
member.
⇨ Team member 1: Sales force representative
These are responsibilities of sales representative.
- Connecting the marketing groups of the most relevant content for each opportunity in the purchase
cycle.
- Empower managers and re-training peers in a way that reinforces training an encourages best
practices.
⇨ Team member 2: Account Executive
These are the responsibilities of account executive.
- Primary responsibility of Account executive is to help business to implement the technological solution
in cost effective way. While determining the requirements of project and provide clear information to
stake holders as well as partners.
- Helps other team members in business case.
⇨ Team member 3: Sales administration
These are the responsibilities of Sales administration.
- Receiving and processing purchase orders.
- It verifies orders, including confidential customer information and payment details.
2.3 What is the performance outcomes linked to each role/position (name at least two per team
member)?
Performance outcome are the result of which is most important part of the job to evaluate and monitor
the performance in job. When you are working on team your job performance widely depends on your
peer performance. Especially if you are working on the project, which task is interconnected with each
other's and cannot completed without help of other task result.
⇨ Sales force representative
- Effective weekly and monthly reports: Sales force representative are responsible for creating monthly
and weekly reports of sales performance.
- Satisfied clients: Sales force representative handle the clients' negotiation. Sales representative answer
the question about product's price, terms, availability in market.
⇨ Account executive
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development
- Performance outcome of the account executive is successful implementation of cost effective

technological solution.
- Successful sales cycle management as well as secured deal with clients.
⇨ Sales Administration
⇨ Able to meet the sales target.
⇨ Able to provide the necessary training to new employees.
2.4 Does the team have any diverse needs?

Each and every organization needs diversification in team to understand the different environment and
different culture which helps organization make effective strategy for new market or country.
Diversification helps organization to understand the working procedure of new market also helps
organization to understand the different market needs. Team diverse refers to the difference of each
every team members which exist in various dimension such as age, culture, nationality, religious
background, sexual orientation and political preference. Team diversity has positive impact as well as
negative impact in organization. Team diversity helps organization to improve the creativity and
innovation, helps to make better decision, Improve problem solving skill, and helps business to increase
profit and employee engagement as well as helps organization to have better reputation.
2.5 How will you communicate with the team members with the diverse needs?
Globalization have brought more diverse environment in business and organization and diversification
have brought communication problem in organization. These are the tip one can use in organization to
communicate with team members with diverse needs.
Make sure to train international employee early and often

In work place you need to avoid the misunderstanding and cultural confusion and to prevent
this problem business needs to provide training to international employee through seminar and
orientation and other training programme.
Tran local employee as well
Even the local employee needs to understand significance and importance of the
diversification. So, company needs to train employee to watch world with global perspective to
avoid the communication and cultural confusion.
People from different cultures like receiving information in different ways
Different people are more comfortable while receiving information in particular ways. For
example some people loves get information through SMS or email on other hand some people
prefer to get information in person to avoid confusion and for better communication.
Assign mentor
This method is appropriate when there is new recruit in organization. It helps new employee to
understand his role as well as the culture of the organization which helps organization to avoid
the communication problem in diverse situation.
Encourage Open communication
Some employee finds it hard to approach team leader or manager due to their cultural problem
while some culture may see open communication as weakness of manager. In this case
manager can ask someone to speak behalf of shy employee but in overall open communication
helps employee to know each other personally and build trust.
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development
2.6 Attach proof of documented team responsibilities to this section of the portfolio.
Responsibilities refer to the tasks they have to do in team. These are the responsibilities of these three
team members:
Team member 1: Sales force representative
⇨ Connecting the marketing groups of the most relevant content for each opportunity in the
purchase of cycle
⇨ Empower manager and re-training peers in a way that reinforces training and encourages best
practices
Team member 2: Account Executive

⇨ Help business to implement the technological solution in cost effective way. While determining
the requirements of project and provide clear information to stake holders as well as partners.
⇨ Help other team members in business case
Team member 3: Sales Administration

⇨ Receiving and processing purchase orders
⇨ Verifies orders, including confidential customer information and payment details
3 Identify and summarise organisational framework requirements for personal and professional
development.
3.1 Do any policies and procedures exist that address work place goals and inform personal and
professional development?
Yes, there are policies in the organization that address the workplace goals and also inform personal and
professional development. The policies are related to training and development.
3.1.1. What is the name of the policy and procedure?

The name of the policy and procedure is employee training and development policy and procedure.
3.1.2. What are the performance and professional development requirements outlined in the
policies and procedures?
The development criteria are mentioned in the policies and procedures are as follows:
● Collaboration: collaboration of workers, managerial staff and executives in order to create a
continuous professional development culture.
● Leadership: Leadership training available for managers
● Diversity: Training for a diverse work environment.
● New recruitment coaching
● Conflict management
● Job transfer or relocation
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development
● Adaptation to new policies and systems

● New or increased responsibilities
● Promotion
3.1.3. Which personal and professional development activities and opportunities are available
for staff to access (e.g., as specified in policies and procedures)?
Personal and professional development related activities outlines in the policies and procedures are
described below:
● Formal personal or organization learning workshops
● Employee Mentoring and Coaching
● Taking part at conferences
● inside job education like simulations
● Discussion boards for employees
● monitoring a co-worker
● Switching jobs
● Subscription
● Individual training programs; workshops, online training, learning sessions
● Expert training; Training for equality of opportunity in employment, Diversity education,
leadership development training for managers, Worker dispute settlement training, Coaching
new hires, coaching for adaptation to new systems, preparation for promotions, relocation, or
increased responsibilities.
3.1.4. Does the organisation have any templates available for the development of work goals
(e.g., personal development plan)?
Development plan template is available for professional goals development.
3.2 Do any other industry best-practice professional development opportunities exist?
Best-practice professional development opportunities present are:
● Training the employees and identifying employee development needs are the manager's
responsibilities.
● Employees, supervisors, and administrators all work together to foster a culture of continual
professional growth.
● Employees have the option of participating through as many training programs as they like.
● Employees requirements and best possible method of learning is integrated in all training
methods.
● Employees and managers are responsible for finding the best ways to approach learning.
● Managers should assess the effectiveness of their training initiatives.
● All staff development activities should take into account budgetary and time constraints, as
well as individual and organizational demands
● Encouragement for self paced learning
3.3 Note: Attach proof of policies, procedures, templates etc to this section of your portfolio.
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development
Role description Role: Call centre staff
Key competencies:
⇨ Use technology to help customers with their
problems.
⇨ Communication skills to deal with emotional
clients.
⇨ Workload management by organizational
abilities.
Development requirements Personal: Manage their anxiousness as a

consequence of the greater effort.
Professional: Work with customers who are

emotional.
Goals Performance Time frame Priority Incentives/rewar

development ds
opportunities
1. On a call Simulated role- 8 weeks 2 Cash

effectively play
resolve 98 conversations
percent of may be observed
emotional and learned from.
situations
2. No sick Session of 8 weeks 1 Yoga session are

leave owing mentoring the paid by the
to anxiety company
4 Support your team as they develop work goals, plans and activities.
Note: you are required to support at least three team members.
4.1 Which organisational goals should your team align their personal goals with? (Choose two).
The type of strategic objectives that an companies management establishes or even tries to establish
and the ones that are outlined and also the outcomes are expected and guiding the employees as a
whole is known as organizational goals. The nature and the features of the organizational goals vary
upon time to time and situation to situation. The purpose of organizational goals is common for every one
and the each and every organization. Some of the major types of organizational goals are, providing
guidance and directing others.
The type of expressions of some of the major things that is wanted to achieve within our self for our
personal life is known as personal life in the general and the simpler terms and conditions. Some of the
major types of personal goals and some of the major examples of the personal goals are, personal
business goals, family goals and cultural aspects, personal lifestyles goals, and many more. It is also
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development
said that self-motivated and positivity is caused when the determinant is caused for the type of things
and the type of goals that are said to be achieve in the near future. So, due to some of these reasons
and in this way, this is all about the personal goals.
We are working here for Worlducation, and we have different organizational objectives. As our
organization is said to be software and a hardware company, exercising in both the software and the
hardware fields, my organization has unique characteristics.
Organizational objectives 1-: Changing the learning style and procedures of children and implementation
of artificial intelligence technology.
Organizational Objective 2-: Creation of software, Creation of contents and activities for engaging the
students better and also for educating the primary school students.
Organizational Objective 3-: To be the change and facilitate a world without illiteracy by changing the way
children learn at school and the number of schools that have access to technology.
These are some of the observed and gained organizational objective and organizational goals. Some of
the major personal goals that should be aligned with are-:
Personal goal 1-: Innovation and Creativity.
These personal goals should be aligned with the organizational goals to changing the learning style and
learning procedures of children, with implementation of artificial intelligence technology.
Personal Goal 2-: Research Goals and missions.

These personal goals should be aligned with the organizational goals for the creation of the software,
creation of the contents and creation of the activities and engaging the student better and also for the
better educating the primary school students.
Personal Goal 3-: Effective directing and motivating organizational goal.

The personal goal is aligned for changing and facilitating a world without literacy and by changing the
way children’s are intended to learn at school, with the number of schools having access to technology.
So, due to some of these reasons and in this way, these are all about the organizational goals with the
personal goals of the team members.
4.2 How will you communicate with each team member (e.g., email with instructions, face-to-face
discussion, team meeting)?
The organizational objectives and the personal goals communication with each of the team member is
important, for the proper coordination of the works to be performed and the works to be done. The
communication with the Team members will help for better co-ordination with the team members and for
the better fulfilment of the works to be fulfilled. There are different mediums of communications. All the
different mediums of communications can be used for the proper manner for the fulfilment of the goals
and objectives. There are different communication mediums and technologies used thereafter. Some of
the major mediums of communications that will be used and the ways through which they will be used
are,
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development
E-mail-: The emails with details in the detailed manner can be sent time to time for the employees. The
email will help to inform all the employees, at the correct time and in the correct interval of times as
well. I will write details of the organizational goals, plans and procedures for the operation of the
organization and will be distributed.
Face-to-face discussion-: Face to face discussions will be created and will be generated in a weakly
manner and in a monthly manner, having the pre-determined agenda of the meeting, and having the
rules and regulations for the proper achievement of the meeting to be held and to be done.
Team Meeting-: Team meeting will be created at the work place, also with having predetermined agenda
and correspondence. The team meeting will help for the growth and generation of ideas and
technologies for the proper growth and development of the organization.
So, due to some of these reasons and in this way, I will communicate to the team members. And this is
also about the details that I will be using for that.
4.3 What will you communicate to each team member (e.g., personal behaviour modification,
specific skills you would like them to have, explanation of SMART goals)?
First I will be creating the contents to be communicated for the specific topics and agendas. I will
organize with a formal meeting in the meeting hall of the organization itself. The mode of
communication that I will be using in the meeting is PPT derivatives, with video inductions and the in
person face to face voice recordings and transfers.
First- I will give them a brief introduction of the topics like what is personal behaviour modification, what
are the necessary skills and what is the importance of the skills for them,. I will also give them brief
introduction to the meaning of SMART goals, the importance of smart gals, and what are the things that
should be covered in SMART goals.
Second- I will create a PPT video and a PPT slides, I will present it to them, covering the individual’s
names, and suggesting them with their specific personal modifications to be achieved, I will also supply
them with the specific skills that should be present within them. I will also clear them with the meaning of
each of the segment of the smart goals, I will deliver them that S stands for specific, M stands for
measurable, A stands for accuracy, R stands for responsibility and T stands for timeliness.
Third Step- I will present them with some videos related to the organizational policies and objectives
related to the organization. I will ask for their attention to the video. I will address them with all the rights
and responsibilities. I will also provide them with the supporting document that will also act like
information and will also help the communications to be done completely.
Fourth Step- I will carry out an interaction session individually with them, where I will ask for their
understandings from the sessions individually. I will also ask for their individual feedback and
correspondence in regards to the meeting. I will also ask for their feedback regarding the ways the works
needs to be done and needs to be carried on.
Fifth Step- In this way, using videos, PPT slides, and the other relevant information’s I will communicate
all of these things to them. So, due to some of these reasons and in this way, I will communicate these
things and some specific topics to each of the team member. In the way, they will try and understand
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development
those things and feelings. This is all about personal behaviour modification, specific skills, and all about
SMART goals also.
4.4 What other support will you provide each team member (e.g., personal development plan
template with responsibilities already added into the plan, skills assessment)? attach proof of
your additional support to this section of your portfolio.
There are different supports that can be provided and also needs to be provided for each of the
team member. I will provide the counselling support as an additional support to my team member. I
will organize a separate meeting with the team members, in which I will ask them about the
information’s present. I will ask them about their valuable recommendations for the improvement.
Steps will be taken for those problems. I will forward their messages to the higher authorities and
will also communicate them down to the lower levels. So, due to some of these reasons and in this
way, these are the supports that I will provide to each of the team member. I will keep myself
accountable as the additional support for my team member. Being self accountable will help others
to get inspired and also will help to create and gain knowledge and variables.
4.5 Communicate with each team memberto provide the support. If not already viewed in person by
your assessor, attach proof of your communication (e.g., video of face-to-face discussion with
each team member, video of joint team meeting, draft email outlining requirements, recording of
telephone discussion etc.).
Note: Depending on how you chose to communicate to each member, you may have more
than one attachment (e.g., if the same communication applies to all team members, one email
with relevant attachments is sufficient).
https://www.youtube.com/watch?v=pLmtcLMo-oQ
Note: The video is present as the proof to team meeting as asked by the question.
5 Complete the table to assess the work goals, plans and activities of each team member.
Team What are their How do their How do their Other

member goals? work goals align personal and feedback
with professional
organisational development
goals? plans and
activities align
with
organisational
goals?
Team 1) Growing Customer Their work goals Their professional The tools and
member 1: base. helps development technologies
organization to plans setts clear used for call
Call Canter 2) Customer data
achieve growth, goal alignment. centre and
staff Collection.
helps Their professional serving people
3) Generate new organization to development are outdated
sales and revenue. earn profit, Their goals helps to get and should be
work goals align buy ins from the updated or
helps creates organizations, even should
easiness for the they also helps to be replaced
works being done communicate with the new
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development
and performed. In goals at all the one.

this way, their entry levels.In
work goals align this way, their
with professional
development
Organizational
goals align with
goals.
organizational
goals.
Team 1) Creating Brand As their work Their professional The is lack of

member 2: Awareness of the goals helps for development target
Advertising products and services creating brand plans helps to customers, the
Staff in the market. image for their indicate the new business
product, that ways and should focus
2) Informing people
specifically helps methodologies on other
with the value,
for the products that are intended products or the
importance and the
and services to be achieved business
information’s of the
having higher from the should shift
products and
market value, and organization and their
services.
as ultimately this their relevant operational
3) Publishing and things helps for objectives, and areas to
promoting products their will also nurture different other
and services to some organizational the scope of places and
extent. goal organizational compartments.
achievement, this goals
way their work and objectives. In
goal is said to this way,
align with the their
relevant personal and
organizational professional goals
goals. align with their
relevant
organizational
goals.
Team 1) To meet the actual As their work Their professional The work limit
member 3: KPI. goals help the development and the
Sales organizations to plans helps to remunerations
2) To meet with the
achieve their increase their according to
representativ organizational
targeted outcome qualitative output the hard work
e predetermined targets
and their targeted of the company cannot be
and objectives.
goals and and will also help compared.
3) To align with outputs, in this for the This thing
organizational way, it is said their achievement of should be
operations and goal goals align with the targeted reviewed.
efficiencies. the personal output and goals.
goals and
organizational
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development
objectives.
6 Provide feedback to each team member from your assessment in the previous question.
Note: Feedback is personal and should be done separately for each team member. You will attach a
separate proof of feedback for each team member.
6.1 How will you communicate feedback to each team member (e.g., review comments on the plan,
recording of telephone conversation, video of face-to-face discussion)?
Communicating feedback to each team member will be important and necessary for the idea
sharing and the views sharing as well. This will create a feeling of happiness and gratefulness as
well.
I will separate each heading and some different topics under each of the headings. I will mention the
feedback activities organized under each of the headings, peoples involved for the feedback,
timings of feedback and the feedback provided.
I will write an official mail and will forward the mail to each of the team members, mentioning the
details of the acts and activities. I will ask them to verify with all of those given feedbacks and
suggestions, I will also suggest them to provide their valuable suggestions in regards to those.
I will organize the separate face to face discussions separately for each of the employees. The
reason for this is because they needs to be given with change in which they can present their
opinions and suggestions in regards to the different matters and suggestions.
I will also use the means of telephonic conversation, which will be recorded and the recordings of
the feedback and the suggestions will be mailed separately to the team members separately.
So, due to some of these reasons and in this way, I will communicate feedback to each member.
Using all of these techniques and technologies this will be considered to be more effective.
6.2 Which interpersonal skills will you use to establish and build positive working relationships with
your team?
The type of skills that is present for any of the competence and the once that are facilitating interaction
and are also facing communication with the others where the social rules and relations are created are
also communicated and are also changed in the various ways of verbal and the Non-verbal ways these
types of things are said to be Interpersonal skills. The process in which these skills are also learned is
known as being socialized. The presence of lack of such skills is also capable of causing social
awkwardness. There are different types of interpersonal skills that I will use in order to establish and to
build positive relationships with the team. Some of them are,
⇨ Emphatics Listening
⇨ Purposeful questions
⇨ Effective Articulation
⇨ Difficult conversations
⇨ Conflict resolution
⇨ Influence and negotiation
These interpersonal skills can be used and I will use to establish and build positive working relationships
with my team. These interpersonal skills can help the works to be performed in a better way. This
interpersonal skills plays is playing capable ro9le in order to build positive working relationships with my
team.
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development
6.3 If not already viewed in person by your assessor, attach proof of your feedback to this section
of your portfolio.
7 Complete the table to facilitate team members’ access to development opportunities.For each team
member:
7.1 Identify one goal/plan/activity.
Sales representative: No customer complaints
Call centre staff: No absence due to anxiety
Advertising staff: No mistakes on submitted adverts
7.2 State which personal or professional development opportunity (identified in question 3) is most
appropriate to help the individual team member realise the goal.
Sales representative: Inside job education like simulation
Call centre staff: Employee Mentoring and Coaching
Advertising staff: Formal personal or organization learning workshops
7.3 Explain how you will facilitate the professional development opportunity (e.g., email HR to
request training, schedule time for the team member to attend a workshop, approve an invoice
for a subscription).
The professional development opportunity can be facilitated by the following ways:
⇨ Email to HR is required for approval and management of resources and schedule as well as
findings for employee training.
⇨ Recognizing and rewarding your staff may stimulate them and foster loyalty, both of which are
important factors in motivating employees. When employees feel appreciated and their
contributions are acknowledged, their productivity rises. Rewards can be salary increase or
time/day off etc.
⇨ Encourage mentoring and coaching: Companies can help their workers improve by cultivating a
management culture that values communication and training.
⇨ Provide immediate feedback: Knowing their flaws is crucial to both personal and professional
development. Companies should establish systems that assist management in organizing and
assessing their workers' advantages and shortcomings on a regular basis.This continuous
assessment and feedback method creates a feedback system for staff, allowing them to identify
sectors where they need additional training along with developing aspects where they may
enhance their capacity and productivity.
⇨ Soft skills should be identified and developed: Time management, collaboration, listening skills,
and communication are just a few examples of these abilities. Companies that provide soft-skill
training and coaching tools may raise the efficiency of their whole group, not just the individual.
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development
⇨ Cross-Departmental Training Programs should be implemented: Dissolving these departmental

boundaries may enhance communication through one department to another, boosting the
group's overall performance.
⇨ Seek for opportunities for growth: Companies must implement innovative opportunities to
interact with employees in an attempt to lessen staff turnover and performance. Employee
training and development strategies are usually two approaches that lay the groundwork for
better employee interactions.
7.4 Attach proof of your facilitation to this section of your portfolio.

Note: Depending on the professional development opportunity, more than one proof of
facilitation may be required (e.g., if all three team members are to attend the same training,
then one email to HR is sufficient).
Email:
Respected Mr/Mrs (Human Resource Manager),
I am writing this email to request for training sessions for Mr.Holmes; Sales representative of our
company. The need for this training is brought about by the issues regarding the increased
customer complaints.
Sales agents must achieve sales that amount to the yearly profit objective of 10%. They should
also generate five new offers each month and make one sale per each Five leads as per the
strategic plan. The personal goals of the employee are to have no customer complaints.
Customer feedback revealed a gap between their demands and those supplied by the software
modifications, making sales people apprehensive about sustaining client connections and
assistance without face-to-face in person engagement. Inside job education like simulation to
prepare him for handling this situation is recommended. To facilitate the training, the employee
should have appropriate access to the training sessions to be fully qualified. He has less work as
of the situation and is usually free on Mondays.
We require your approval on the training plan and invoice for subscription. I hope we can work
together to manage an appropriate schedule for the training sessions. I have attached the
employee records and development plan with this email. I hope for your positive response and
generous feedback. Please feel free to contact me.
Yours truly,
Mohammed Ridwanul Islam
Email:
I am writing this email to request for training sessions for Mr.Shelby; Call centre staff of our
company. The need for this training is brought about by the issues regarding his anxiety issues
and absence due to it.
Call centre agents should be able to address 90percent of customer queries on the first call and
earn a customer satisfaction level of 95percent of the overall for the interactions they handle.
Customer complaints have increased due to the inability to complete the required number of
tablets by April as the manufacturing plant is closed owing to government constraints. Numerous
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development
consumer complaints arose as a result of this. The call centre staff was unable to cope with the
high volume of complaints and emotion driven customers. Employee mentoring and Coaching to
prepare him for handling this situation is recommended. To facilitate the training, the employee
should have appropriate access to the training sessions to be fully qualified and schedule
separation for attending sessions and break from work during the time. He has less work as of
the situation and is usually free in the mornings.
employee records and development plan with this email.
I hope for your positive response and generous feedback. Please feel free to contact me.
Yours truly,
Email
I am writing this email to request for training sessions for Mr.Spring; Advertising staff of our
company. The need for this training is brought about by the issues regarding mistakes on
submitted adverts.
There should be no social media posts by advertising personnel that need external action , and
all information in advertisements should be completely correct according to organizational
strategy. The capability offered on the modified program had been wrongly promoted by the
advertising personnel. Personal goals show a requirement of no mistakes on submitted adverts.
Formal personal or organization learning workshops to prepare him for handling this situation is
recommended. To facilitate the training, the employee should have appropriate access to the
training sessions to be fully qualified He is usually free on Friday evenings.
employee records and development plan with this email.
I hope for your positive response and generous feedback. Please feel free to contact me.
Yours truly,
Team Individual Personal or How will you facilitate access to

member goal/plan/activity Professional the professional development
development opportunity?
Date:

development
opportunity
Team member No customer Inside job education Feedback

1: sales
complaints like simulation Access to as many sessions as
representative required.
Team member No absence due to Employee Mentoring Access to as many sessions as

2: Call centre required.
anxiety and Coaching
staff Schedule separation for attending
sessions and break from work
during the time
Team member No mistakes on Formal personal or Option of participating through as

3: Advertising
submitted adverts organization learning many training programs as they
staff
workshops like.
Attach: Proof of organisational goals ☐
Documented team responsibilities ☐
Proof showing organisational requirements ☐
Proof showing additional support for team members ☐
Proof of communication to support work goal development ☐

(at least one depending on chosen form of communication)
Proof of feedback to team members (separate feedback ☐

for each team member)
Proof of professional development facilitation ☐
Section 2: Develop and maintain own personal and

professional competence
1 Describe your role and responsibilities.
1.1 What is your role/position within the team?
My responsibility in the team lies as a team leader. A team leader is a person who gives a
group of persons (team) with advice, guidance, guidance and leadership to achieve an
important outcome or a set of harmonized results. The team leader monitors the team's
quantitative and qualitative performance and communicates to a management the results. A
team leader is a person who gives a group of people with advice, instructions, guidance and
direction to achieve a key outcome or to achieve a combination of linked results. The team
Date:

development
leader oversees the team's quantitative and qualitative outcomes and reports to a manager.
Team leader is someone who supervises the workgroup's operation through teaching and
guidance. These people can play numerous roles, including: Manager or supervisor: He or she
is responsible for monitoring all work within a team. A leading team, Leads and manages a staff
team. Motivates and evaluates the performance of team members. Provides managerial
assistance, including recruitment and training, and maintains management of team
performance.
1.2 How does your role contribute to the broader organisational goals (selected to focus on in
Section 1)?
Proper guidance and team mentor is how I contribute to the boarder organizational goal. After a
period, the sales staff was able to submit feedback on the performance of the sales manager. Many
team members noticed the manager's abrupt way, leaving him uncertain about his place. The CEO
was pleased to see that the sales manager accomplished most of his duties on time and on budget.
Personnel and professional development of personnel was not subject to extra expenditures.
However, too many customer complaints still existed and the CEO was concerned that
organizational abilities of the sales manager needed development to prioritize work properly and
lower customer complaints by another 20%. The CEO asked the sales manager in four weeks to
talk on progress with his own personal and professional growth. The consumer is always the first to
prioritize work. The CEO asked the sales manager in four weeks to talk on progress with his own
personal and professional growth. The consumer is always the first to prioritize work.
1.3 What are your responsibilities (list at least three)?

Motivating: Motivation is "to encourage or encourage action." motivation. Motivating can describe a
speech or force or any type of message and it is an adjective in such instance. Motivation is how a
company may inspire employees to do what they can. Motivated people are concerned with the
company's success and work better. The production is boosted by additional efforts from employees: a
motivated workforce. Improved quality since employees is more proud of their job. Motivation is why
individuals or animals begin, maintain or end specific conduct at a certain time.
Command: Control is all about the commanding leadership style. Leaders are strong, straightforward,
and harsh. Leaders with a master style are highly focused and willing to do whatever to achieve the
goals of outcomes, especially the bottom line. This indicates that people are rolling over at times.
Leadership is what people commonly think of a conventional leader. You are naturally responsible and
driven to do so. The ability of an organization to do its task is directly affected by the leadership and team
effort. To ensure everybody in your group moves in the same direction and works towards the same
objective, you need leadership.
Set plans and targets: Targeting is a strategy method for determining energy, water, waste use and
management performance objectives. However, the development of a series of action plans and
strategies is essential for both short- and long-term planning to achieve the objective targets. In other
words, the objectives are what the plan will achieve, given the framework for national growth and a basic
year education diagnostic and a preliminary evaluation of the available resources. Objectives relate to
the “main aspiration," which individuals cherish to accomplish again and over again. It's our greatest
wish. On the other hand, objectives are goals to be achieved.
2 Seek feedback on your own personal and professional development.
2.1 Who can provide you with feedback about your development needs (at least one person)?
Facilitator is the one who can provide with feedback about your development needs. The
facilitator is the person responsible for preparing the agenda and determining the actions
required to achieve the goals. It works closely to understand the goals and participants as well
Date:

development
as the deliverables as they plan, deliver and document the project meeting with the sponsor
and project manager. The Project Facilitator comprises a variety of tasks and obligations in
favour of team growth by giving team members with training, analyses, consultations and
advice. It focuses at effectively addressing problems and making decisions throughout the life
cycle.
2.2 Which questioning and listening techniques will you use to seek and receive feedback?
Social media help (i.e. mails, zooms, etc.) can be used as technique to seek and receive feedback
from the team members and related stakeholders. You will get useful feedback from individuals
who are using your Products or services by leveraging social media to collect feedback from
your consumers by making use of postings, questionnaires, social features, and more. The
numerous social media platforms may be used for your benefit in so many ways. When
organizations utilize social media, social media users are the stakeholders of organizations.
2.3 If not already viewed in person by your assessor, attach proof of the feedback (e.g., video of a
meeting with your superior) to this section of your portfolio.
8 Plan your own personal and professional development.

8.1 For your assumed role in this assessment, what are your goals, plans and activities (name at
least two)?
To build strong relationships with team members: The more comfortable people around
you, the more assured they are, for example, of speaking thoughts, brainstorming and new
ideas. This degree of collaboration is crucial for changing, creating and innovating. And when
you see how successful labour is, group morality and productivity rise. You also get freedom
from good working relations. You may instead focus on opportunities – from gaining new
business to focusing on the personal growth – rather than time and energy in dealing with
unfavourable interactions.
Sorting out targets and increase in team command and responsibility:

A team is a collection of people who work together to achieve a common objective. Every
member contributes to the team, but the entire group is Effective collaboration requires specific
circumstances in place to improve the synergy of a team-based organization through team
processes.
8.2 How do your goals align with the organisational goals?

To protect peace: Peace improves our communities and our lives, leading to the greatest possible
inclusion of diversity and mutual support. We are a key element to a sustainable, just, meaningful,
lively and happy personal and communal existence via attention, generosity and justice.
To help people in need: It doesn't just improve the world—it also makes you better by volunteering
your time, money or energy to benefit others. Studies show that the simple act of returning your
health, happiness and well-being to the community increases.
Date:

development
8.3 Which competency standards apply to your performance (name at least three)?
Leadership: Leadership is a field of research and a capacity to "lead," influence or direct other
persons, teams, or whole organizations by a single individual, group or organization.
Leadership means an individual or a group of people's capacity to influence and guide
supporters or other members of an organization. Good leaders show bravery, passion,
confidence, dedication and ambition, as well as leadership, guidance and guidance. They foster
their people's abilities and talents and form teams to achieve shared objectives. The most
successful leaders share the same characteristics.
Firm wide: Extending throughout a company, or firm. It is a decision of firm in making competency
as a standard to perform well by the company. Firm wide as a competency standards apply can be
use in performance improvement.
Workplace strategies: The workplace strategy aligns the work patterns of a company with its work
environment dynamically to allow for high performance and cost reduction. Workplace Strategy
is the dynamic harmonized work patterns of an organization with the working world, enabling
high performance and cost reduction. Communication in the workplace enhances efficiency of
workers. Research has demonstrated that efficient communication with the side and working
group’s results in an increase in overall performance of the firm. If employers or managers can
listen to their employees and respond, the employee satisfaction increases.
8.4 How will your performance be measured?

Depending on your firm industry and its objectives, there are numerous ways to evaluate employee
performance. For example, industrial firms can assess output performance by measuring the
quantity of widgets produced. Sales teams may largely assess performance by sales. A
measure of performance is a numerical description of the activity of the agency and the results.
Performance measurements are based on data and tell a story about whether an organisation
or activity is meeting its goals and if progress towards policy or organizational objectives is
being made. My performance will be measured through Feedbacks and ratings.
8.5 Which performance development opportunities will help you realise your goals (at least two)?
⇨ Awareness of your career represents your attitudes, your knowledge and the experience of your
life. Continuing to make active decisions about your career uses all these aspects. Your level of
professional awareness will directly affect the importance and effect of the power movements
you make. Career awareness and exploration supports students with experience that allow them
to connect with people in industry, building a grasp of the whole terrain of their careers.
⇨ Skill based trainings: Trainings based on qualifications are quite different — they focus on how
to perform something specific and provide a learning ability that can be used immediately. Here
are a few examples of the utilization of this workout: Communications hazardous. Management
of performance. Keep cool when you're talking over the phone. Competency-based learning
helps build strengths and abilities to meet their objectives. Students acquire skills that help them
listen, organize and encourage the team through activities and events.
8.6 Document your own development needs, plans and activities. Make sure you include the
feedback you received.
Note: You may use the table below or any other format required by your organisation (e.g.,
performance development plan template). If you do not use the table below, attach proof of
your documented development needs, priorities and plans to this section of your portfolio.
Role description Role: Team Leader

Date:

development
Key competencies and measurement: Able to maintain positive relationship

with team members Able to provide guidance and strategies
Development Personal: Organizational and social skills to manage projects and help lines.
requirements and
feedback Professional: Maintain chart of schedules and plans to be performed
Goals Performance development Time Priorit Incentives/rewards

opportunities frame y
Successfully Coaching, tutorial. 7 weeks 1 Day off work

schedule and attend
meetings and
research.
Successfully Coaching, tutorial. 7 weeks 1 Day off work

schedule and attend
meetings and
research.
9 Participate in at least two personal and professional development activities you selected in the
previous question. Attach proof to this section of your portfolio (e.g., video of you attending a training
workshop, video of a mentoring session you attend, notes you made at a conference or while
listening to a podcast).
Attach: Proof of feedback (if relevant) ☐
Proof of documented development needs (if relevant) ☒
Proof of participation in professional development ☐

activities (at least two)
Date:

development
Section 3: Facilitate achievement of work priorities

1 Research and implement techniques to manage team health and well-being in the workplace
9.1 Do research to explain at least five techniques applicable to your specificorganisation for
maintaining the health and well-being of yourself and your team members.
Note: Use at least two sources of information and attach proof of your research to this section
of your portfolio.
Use systematic practice for self-care on regular basis: As we know that prevention is better than cure for
every individual life. So, developing system for self care can play vital role in maintaining health and well
being of one and members of team. Self care preventive technique of health and well being of
employees and employer simply checking and maintaining care for oneself by doing activities such as
eating health food, staying hydrated, getting enough sleep, regular exercise, avoiding any harmful
activities, food, alcohol and drugs.
Maintain a break period: It is important to take a moment for break. As study has shown that taking a
break helps to relieve the stress and refresh the workers. Continuously working can be overwhelming
and can cause in harm in individual health and well being where it will eventually lead to problem while
conducting operation. So developing a break period in the hectic work schedule make difference and
maintain support for workers well being and health.
Communication system: It is the process of the exchanging the information which helps for wellbeing
needs in projects. Good communication system helps to establish a effective communication system to
report any condition while working. It helps to employer to communicate the information, duties,
responsibility and expectation where employees can communicate the needs, supports needed by them.
Two way communication systems obtains positive outcome for maintaining well being and health.
Practice mindfulness: It's a type of meditation that has grown in popularity over the years. Lots of
individual currently uses it on a daily basis to help with a variety physical and mental issues. Mindfulness
has been scientifically proved to soothe discomfort, reduce the stress, and lessen anxiety, among other
things. Mindfulness practice for ten min a every day, especially during times of difficult circumstance
helps in significant difference in one’s health and well-being.
Develop a environment of support and secure: Working environment should be secured, hazard free and
support the workers to maintain health and well being. Such as in current condition of pandemic using
social distancing rules, necessary restriction should be maintained. Accessing the risk exposure should
be conducted, and effective working environment should be established for the success of the project.
9.2 Complete the table below to select the techniques that best suit each team member.
Team member: Health and well-being technique How can it be implemented?
Date:

development
Student’s role To develop a system to maintain the health By developing and implementing
and well being technique effective techniques to maximize
the safety and lessen the risk
exposure.
Team member 1 Self care practice on daily basis ( it is Providing awareness
important to take self care to practice in techniques, providing access for
current pandemic condition to stay health enough water, providing fruits on
and also surrounding well being) tables, implementing no drugs

or alcohol use strategy
Team member 2 Practice mindfulness techniques Use enough space or creating a

suitable place of meditation
whenever employee’s feels
highly stressed or discomfort.
Team member 3 Effective communication system Developing a good

communication system which
supports the two ways
communication system where
employees can make
suggestion or ask for support
and help to maintain the health
and well being.
9.3 Attach proof of how you’ve implemented the selected health and well-being techniques.
Note: Depending on the health and well-being technique(s) chosen, more than one proof of
implementation may be required (e.g., if the only health and well-being technique is to provide
a free fruit bowl at work, then one photo of the fruit bowl in the office kitchen is sufficient proof).
Date:

development
10 Complete the table below to assess personal, team and organisational demands.
Demand for: Weekly work, personal, professional and well- Time frame? Priority
being activities required to be completed
(high,
medium.
Low)
Student’s role Create and develop a time chart for the project 1-2 weeks High
Team Increasing commanding, proper follow up on plan, 4-6 weeks Medium

member 1 structure and procedures
Team Create a proper communication system , identify 4-6 weeks Medium

member 2 the gaps in the communication and develop
effective communication strategy for well being
Team Collecting and gathering information which can be 8 Weeks High

member 3 time consuming and hard to obtain
11 Use technology to manage the work priorities (determined in the previous question) of your team.
11.1 Does your organisation specify specific technology to use for project management?
Yes, our organization uses the different technology for the project management such as laptops, mobiles,
internet etc to stay connected with the team and our area of the focus.
11.2 What technology will you use to manage the work priorities of your team?
Different technology will be used for managing the work priorities of our teams. Some of them are
described below:-
Date:

development
⇨ Database- A database is a method of organizing data in such a way that the amount of data
obtained is minimized.
⇨ Word processing- Word processors are a great tool to exchange information and keep track of
what's happening in the project. For managing the project, we will needed to depend on
documentation for past information which will help you express what you'vecompleted or done
reason behind the task, as well as uncover flaws and methods to progress.
⇨ Electronic tools and technology- such as laptops, mobiles and internet which helps in
communicating the information, record the information and transaction which will helps to
evaluate the progress of the projects etc.
11.3 Explain how the technology improves work efficiency.

⇨ It enables more effective communication
⇨ It allows project teams to streamline and customise workflows
11.4 Attach proof of your technology use to this section of your portfolio.
Attach: Proof of technology use to organise work demands ☐
Proof of health and well-being research ☐
Proof of implemented health and well-being techniques ☐
Date:

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Diploma of Human Resource Management (Canberra Business and Technology College)

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Section 1: Manage team’s personal and professional development...................................................................3

Section 3: Facilitate achievement of work priorities...............................................................................................8

Document Name: Project Portfolio

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Student name: MOHAMMED RIDWANUL ISLAM

Assessor: Lidia Zbrog

Organisationthis assessment WORLDUCATION

Team within the organisation:

Document Name: Project Portfolio

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Section 1: Manage team’s personal and professional

1.2 What does the organisation do?

Document Name: Project Portfolio

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Organizational goal of WORLDUCATION

2 Document team responsibilities.

Document Name: Project Portfolio

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⇨ Team member 2: Account executive

⇨ Team Member 3: Sales administration

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- Performance outcome of the account executive is successful implementation of cost effective

2.4 Does the team have any diverse needs?

Make sure to train international employee early and often

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Team member 2: Account Executive

Team member 3: Sales Administration

3.1.1. What is the name of the policy and procedure?

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● Adaptation to new policies and systems

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Role description Role: Call centre staff

Development requirements Personal: Manage their anxiousness as a

Professional: Work with customers who are

Goals Performance Time frame Priority Incentives/rewar

1. On a call Simulated role- 8 weeks 2 Cash

2. No sick Session of 8 weeks 1 Yoga session are

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Personal Goal 2-: Research Goals and missions.

Personal Goal 3-: Effective directing and motivating organizational goal.

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Team What are their How do their How do their Other

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and performed. In goals at all the one.

Team 1) Creating Brand As their work Their professional The is lack of

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Document Name: Project Portfolio