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(Download PDF) Looking Out Looking in 3rd Edition Adler Test Bank Full Chapter
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5. What nonverbal function is demonstrated by the nonverbal behaviour of smiling at a friend as you say “come on over
here”?
a. accenting
b. complementing
c. regulating
d. substituting
ANSWER: b
6. Katrina is trying everything she can think of to avoid giving Ivan the idea that she is interested in him romantically. She
is avoiding Ivan, saying less than usual, avoiding eye contact, etc. The problem for Katrina is that Ivan isn’t getting the
message despite her effort. Why isn’t Ivan receiving Katrina’s message?
a. Nonverbal communication is ambiguous.
b. Nonverbal communication serves many functions.
c. Nonverbal communication is highly influenced by culture and gender.
d. All nonverbal behaviour has communicative value.
ANSWER: c
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9. Daniel is a First Nations student at a university. He grew up in his community and still lives there. He has run into
conflict with a professor because he avoids eye contact with the professor and says very little. Considering his
background, what does Daniel’s behaviour most likely indicate?
a. respect
b. boredom
c. confusion
d. inattentiveness
ANSWER: a
12. In the “Observing What You See” reading in Chapter 6, the author details how she made inferences about a student
she observed in a cafeteria. What does she conclude?
a. She was able to figure out as much about the student from his nonverbal behaviour as from speaking with him.
b. In order to accurately infer things about a person based on their behaviour, you need to have extrasensory
powers.
c. Observing the student’s nonverbal behaviour and communication told her little about his personal life or
philosophies.
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13. In the “Observing What You See” reading in Chapter 6, the author details how she made inferences about a student
she observed in a cafeteria. What is the main point of this reading?
a. You can infer many things from people’s nonverbal behaviour.
b. Young people are more nonverbally expressive than older adults.
c. Inferences based on nonverbal behaviour must be treated with caution.
d. Nonverbal behaviour is an accurate way to gain information about other people.
ANSWER: a
15. Which term refers to a nonverbal behaviour that is inconsistent with a verbal message?
a. contradicting
b. mixed messages
c. confounding
d. leakage
ANSWER: a
17. John points down the hall when giving directions to the nearest washroom. What is this an example of?
a. accenting
b. complementing
c. repeating
d. substituting
ANSWER: c
18. When you simultaneously express different or contradictory messages with your verbal and nonverbal behaviours,
what type of messages are you sending?
a. discordancies
b. disfluencies
19. What is the nonverbal function that is equivalent to using boldface or underlining in print?
a. accenting
b. complementing
c. regulating
d. substituting
ANSWER: a
20. Gord and Tara work at a social services agency together. Gord is bored and looks out the window when Tara tells him
about a challenging client she is working with. What nonverbal function is Gord demonstrating?
a. accenting
b. complementing
c. regulating
d. substituting
ANSWER: b
21. Rich gives Shawn the thumbs up sign. What is this an example of?
a. accenting
b. substituting
c. regulating
d. complementing
ANSWER: b
22. Kim nods as Ruth tells her about a challenging client she worked with earlier in the day. What is this an example of?
a. regulating
b. complementing
c. accenting
d. substituting
ANSWER: a
23. What nonverbal function is illustrated by vocal intonation patterns, audible breaths, eye contact patterns, and pauses in
a conversation?
a. accenting
b. regulating
c. contradicting
d. complementing
ANSWER: b
27. Victoria is lying to her boss about why she was late with her project. Her boss notices that her voice is higher pitched
than usual. What is her higher pitched voice an example of?
a. contradicting
b. mixed messages
c. leakage
d. kinesics
ANSWER: c
28. Which term refers to a nonverbal behaviour that reveals information a communicator does not disclose verbally?
a. deception cues
b. leakage
c. contradicting
d. mixed message
ANSWER: b
29. Which term refers to a nonverbal behaviour that signals the untruthfulness of a verbal message?
a. leakage
b. mixed message
c. deception cues
d. contradicting
ANSWER: c
30. According to your text’s discussion of a study of college students, what was one way a wink was interpreted?
a. as a sign of confidence
b. as an expression of thanks
c. as an expression of affirmation
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32. You are a social worker at a community youth organization. Your co-worker insists that she is interested in what you
are saying, but she keeps looking out the window while you speak. What does her behaviour mean?
a. She is telling a lie.
b. She is bored with the conversation.
c. She is noticing something out the window.
d. You can’t be certain of what it means.
ANSWER: d
33. Safeway workers were asked to smile and make eye contact with customers. What did customers often assume about
these workers?
a. They were faking it.
b. They were flirting.
c. They were happy.
d. They were overconfident.
ANSWER: b
35. You have turned to the side and slightly away from another person to signal that you are finished talking with them.
What is this an example of?
a. body orientation
b. gesture
c. posture
d. proxemics
ANSWER: a
37. Which emotion is the most difficult to identify from body posture?
a. anger
b. disgust
c. happiness
d. sadness
ANSWER: b
38. Which term refers to nonverbal behaviours that accompany and support verbal messages?
a. emblems
b. adaptors
c. gestures
d. illustrators
ANSWER: d
39. Which term refers to deliberate nonverbal behaviours with precise meanings known to virtually all members of a
cultural group?
a. emblems
b. adaptors
c. gestures
d. illustrators
ANSWER: a
40. What is the act of shaking your head in disagreement an example of?
a. adaptors
b. emblems
c. gestures
d. illustrators
ANSWER: b
41. Which term refers to movements in which one part of the body grooms, massages, rubs, holds, fidgets, pinches, picks,
or otherwise manipulates another part?
a. emblems
b. adaptors
c. gestures
d. illustrators
ANSWER: b
42. In “The Look of a Victim” in Chapter 6, prison inmates rated the assault potential of videotaped pedestrians. What
was the major characteristic of potential victims that the inmates used to determine easy targets for muggings?
a. their clothing
43. You were recently promoted to a nursing supervisor position. You meet a nursing student on placement in your unit
and you notice that she is standing rigidly straight as she speaks with you. What is the most likely meaning of her posture?
a. She admires you.
b. She is relaxed and at ease with you.
c. She views you as having a lower status than she has.
d. She views you as having a higher status than she has.
ANSWER: d
44. In our culture, nodding your head up and down is a deliberate nonverbal behaviour with a very precise meaning of
“yes.” What term refers to this type of behaviour?
a. adaptor
b. confirmator
c. emblem
d. nonlinguistic code
ANSWER: c
48. What statement best describes the messages the eyes communicate?
a. The eyes send involvement messages.
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50. You are a police officer who is looking for a suspect in a shoplifting case. You come upon a group of youth and you
ask if any of them saw anyone running away from the mall. The youth say no but when you first asked the question, you
noticed that one person’s eyes widened briefly. What is this an example of?
a. microexpression
b. a deception cue
c. eye communication
d. haptics
ANSWER: a
53. Jamie is a social worker at the hospital. She visits a female patient to make sure she is ok and the patient’s husband
stands very close to Jamie. This makes Jamie uncomfortable. What reason explains Jamie’s discomfort?
a. Jamie is worried the husband finds her attractive.
b. Jamie feels threatened by the husband.
c. He has violated the public distance spatial zone.
d. He has violated the personal distance spatial zone.
ANSWER: d
55. Which term refers to the nonverbal behaviour that uses stammering or “uh, um, er” in conversation?
a. vocal fillers
b. hesitations
c. leakage
d. microexpressions
ANSWER: a
56. Clara pauses while talking to her boss as she contemplates on how she will explain why she is late to work. What is
this an example of?
a. vocal filler
b. deception cue
c. unintentional pause
d. paralanguage
ANSWER: c
57. According to your text, which statement best summarizes the research done on the voice?
a. People respond best to communicators who speak at the same rate they do.
b. Having an attractive voice confers no real social advantage in the short term.
c. Communicators who speak loudly and without hesitations are viewed as more truthful than those who pause
and speak quietly.
d. When vocal elements contradict the verbal message, people will usually judge the speaker’s intention from the
words, not the voice.
ANSWER: a
58. According to research, what increases positive impressions, task compliance, and even the tips a waiter receives?
a. eye contact
b. proxemics
c. smiling
d. touch
ANSWER: d
59. Who is most likely to receive a negative response when approaching a passerby in public?
a. a stranger wearing a uniform
b. a friend wearing sloppy clothing
c. a stranger wearing casual clothing
d. a stranger wearing formal business clothing
60. Clothing is perceived to convey messages about the wearer’s characteristics. Which characteristic is least likely to be
perceived from their clothing?
a. current mood
b. educational background
c. moral character
d. trustworthiness
ANSWER: a
62. Amber is late responding to an email from her colleague who works in a different city. How is her colleague likely to
perceive this?
a. Her colleague won’t notice.
b. It may impact her colleague’s feelings of trust towards Amber.
c. It will likely be viewed positively by her colleague.
d. Her colleague will keep emailing Amber until she receives a reply.
ANSWER: b
63. When communicating via email with your colleagues, which guideline will best help you maintain good working
relationships?
a. Respond to emails after you have completed your important tasks.
b. Respond in a timely manner.
c. Respond to emails once a week.
d. Talk to your colleagues instead of responding to their emails.
ANSWER: b
66. Which of the following is the closest of Edward T. Hall’s proxemic zones?
a. intimate distance
b. personal distance
c. skin contact
d. touching distance
ANSWER: a
67. Which of the following best describes Hall’s personal distance zone?
a. skin contact to 45 centimetres
b. 45 centimetres to 1.2 metres
c. 1.2 to 3.6 metres
d. outward from 3.6 metres
ANSWER: b
68. Which of the following best describes Hall’s social distance zone?
a. skin contact to 45 centimetres
b. 45 centimetres to 1.2 metres
c. 1.2 to 3.6 metres
d. outward from 3.6 metres
ANSWER: c
69. Which of the following best describes Hall’s public distance zone?
a. skin contact to 45 centimetres
b. 45 centimetres to 1.2 metres
c. 1.2 to 3.6 metres
d. outward from 3.6 metres
ANSWER: d
70. Evan uses the same locker every time he goes to the gym. What is this an example of?
a. territoriality
b. proxemics
c. chronemics
d. olfactics
ANSWER: a
71. Vlad is looking to buy a new home. He is very drawn to one house in particular where the owners had baked bread
before Vlad looked at the home. What is influencing Vlad?
a. territoriality
b. proxemics
c. chronemics
d. olfactics
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72. Mark Knapp coined the term “unliving rooms”. What is characteristic of these rooms?
a. People rarely go in them.
b. No one touches one another in them.
c. The surroundings discourage users from relaxing.
d. The colours and furnishings depress the mood of users.
ANSWER: c
73. Which statement best describes the relationship between time-related behaviour and communication?
a. Time spent together is less important than some other nonverbal behaviours to relational satisfaction.
b. Time spent together is important but the time taken to respond to an email is not important in a relationship.
c. Time spent together is important and time taken to respond to an email is important.
d. Frequent, quick replies to texts and emails makes up for deficits in time spent together.
ANSWER: c
74. According to Annie Donnellon, what is the most important advice for communicating with visually-impaired people?
a. Say your name.
b. Speak clearly with expression.
c. Tell them when you’re leaving.
d. Briefly describe when something visual is happening.
ANSWER: d
75. According to your textbook, students learn more from teachers who do practise a particular communication skill.
What do these teachers do?
a. They use effective nonverbal communication.
b. They speak clearly when teaching.
c. They spend time with students outside of class.
d. They listen to student concerns.
ANSWER: a
76. Nancy had a very successful job interview. Which of the following did she likely do that her competitors didn’t do?
a. She had a higher level of education than her competitors.
b. She had better references than her competitors.
c. She smiled and nodded more than her competitors.
d. She had more work experience than her competitors.
ANSWER: c
77. Summer is studying for a test for her Child and Youth Worker program. She has decided to wear a certain perfume
while she studies and she will wear the same perfume when she writes the test. Why is she doing this?
a. The smell of the perfume calms her test anxiety.
b. She likes how the perfume smells.
c. She hopes the perfume will attract the attention of a fellow student she has a crush on.
d. Smell is associated with memory and it can help us recall information.
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78. David is a nursing student on placement at a seniors’ home. He has worked with two different doctors and one doctor
is much more effective at getting the patients to be very open and disclose a lot of information as opposed to the other
doctor. Which reason best explains why one doctor is more effective?
a. The doctor spends a lot of time with his patients.
b. The doctor explains things well to his patients.
c. The doctor uses a lot of direct eye contact with the patients.
d. The doctor is friendly and makes small talk with the patients.
ANSWER: c
79. Ami hasn’t completed her paper for her Interpersonal Communications class and it is due today. Ami comes up with
an elaborate story for her professor. Ami’s professor suspects that Ami is lying because she changes her story and she is
speaking very softly. What is Ami’s behaviour an example of?
a. contradicting
b. mixed messages
c. leakage
d. regulating
ANSWER: c
81. In the “Observing What You See” story in Chapter 6, the author drew reasonably accurate conclusions about a male
student she had observed, based on that student’s appearance and on his behaviour while talking to another person he had
run into in the cafeteria.
a. True
b. False
ANSWER: True
82. Your text defines nonverbal communication as “those messages expressed by other than linguistic means.”
a. True
b. False
ANSWER: True
83. Most communication scholars don’t define American Sign Language as nonverbal communication.
a. True
b. False
ANSWER: True
84. Your text defines nonverbal communication as any type of communication that isn’t expressed by speech.
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85. According to your text, some researchers claim that 93 percent of the emotional impact of a message comes from
nonverbal sources.
a. True
b. False
ANSWER: True
86. According to your text, research has demonstrated that over 60 percent of the emotional impact of a message comes
from verbal sources.
a. True
b. False
ANSWER: False
87. According to the text, nonverbal communication is a major part of “emotional intelligence”.
a. True
b. False
ANSWER: True
90. Mike waves at Bethany while saying hello. This is an example of repeating.
a. True
b. False
ANSWER: True
92. Pointing an accusing finger at someone while criticizing them is an example of regulating.
a. True
b. False
ANSWER: False
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94. Researchers have found nonverbal convergence impossible when dealing with members of different cultures.
a. True
b. False
ANSWER: False
97. Men express more emotions via facial expressions than women.
a. True
b. False
ANSWER: False
98. The lack of nonverbal cues in email is a problem that has been solved through the use of emoticons, such as the happy
face.
a. True
b. False
ANSWER: False
99. Nonverbal behaviour can initiate interaction or serve as feedback to prior messages.
a. True
b. False
ANSWER: True
100. According to your text, people generally get more social meaning from what others do than from what they say.
a. True
b. False
ANSWER: True
101. When you notice nonverbal deception cues, you can be sure the person is lying.
a. True
b. False
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102. Deception studies have found that deceivers are more likely to be found out when they feel strongly about the
information being hidden.
a. True
b. False
ANSWER: True
103. If deceivers feel confident and not guilty, their deception is more likely to be found out.
a. True
b. False
ANSWER: False
104. Once you increase your awareness of nonverbal messages, you can “read” another person’s nonverbal behaviour
accurately in most situations.
a. True
b. False
ANSWER: False
106. A study revealed that the vocal frequency of a liar’s voice tends to be higher than that of a truth teller.
a. True
b. False
ANSWER: True
107. In Saudi Arabia it is customary for males to kiss one another when they meet.
a. True
b. False
ANSWER: True
108. Generally, facing someone directly signals your interest in that person.
a. True
b. False
ANSWER: True
109. Mark has a relaxed posture when speaking to his boss. This indicates that he doesn’t feel threatened by his boss.
a. True
b. False
ANSWER: True
111. Illustrators are nonverbal behaviours that accompany and support verbal messages.
a. True
b. False
ANSWER: True
113. One way to signal a desire to avoid involvement when forced into intimate distance with another is to position
yourself in an indirect body orientation.
a. True
b. False
ANSWER: True
114. In “The Look of a Victim” in Chapter 6, prisoners convicted of assault revealed how many times they had mugged
men based on their clothing.
a. True
b. False
ANSWER: False
116. Too few gestures may be as significant an indicator of mixed messages as too many.
a. True
b. False
ANSWER: True
117. Emblems are nonverbal behaviours that have the same meaning to all members of a particular culture or co-culture.
a. True
b. False
ANSWER: True
118. When we are interested in something or someone, the pupils of our eyes get smaller.
a. True
b. False
ANSWER: False
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119. There are at least eight distinguishable positions of the eyebrows and forehead.
a. True
b. False
ANSWER: True
121. Stammering and saying “uh” are actually nonverbal behaviours called vocal fillers.
a. True
b. False
ANSWER: True
122. Different emotions show most clearly in various parts of the face.
a. True
b. False
ANSWER: True
124. It is possible to recognize paralinguistic messages, even if you don’t understand the language being spoken.
a. True
b. False
ANSWER: True
125. Researchers have found that the face and eyes are capable of only five basic expressions.
a. True
b. False
ANSWER: False
127. Brief expressions that flit across a subject’s face in as short a time as it takes to blink an eye are called adaptors.
a. True
b. False
ANSWER: False
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128. Saying “um,” “er,” and “uh” are examples of unintentional pauses.
a. True
b. False
ANSWER: False
130. In many instances, the use of touch increases liking and boosts compliance.
a. True
b. False
ANSWER: True
131. People who spoke rapidly responded most favourably to rapid talkers, whereas slow speakers referred those whose
rate was also slow.
a. True
b. False
ANSWER: True
132. People penetrate our “spatial bubble” by coming closer than our public distance.
a. True
b. False
ANSWER: False
133. Children as young as three agree about who is attractive and unattractive.
a. True
b. False
ANSWER: True
134. Clothing generally carries the most importance in the early stages of a relationship.
a. True
b. False
ANSWER: True
135. Territoriality refers to the space we carry around us as an extension of our physical being.
a. True
b. False
ANSWER: False
136. Peter always like to sit at the same desk. This is an example of territoriality.
a. True
b. False
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138. If you get within half a metre of someone else, you’ve invaded their “personal space,” according to researcher
Edward Hall.
a. True
b. False
ANSWER: False
139. There are more nonverbal than verbal messages available to you in a communication exchange.
a. True
b. False
ANSWER: True
141. Decisions to hire potential job candidates are partly based on nonverbal behaviour.
a. True
b. False
ANSWER: True
142. Potential job candidates need to have a heightened awareness of the role of kinesics in their nonverbal
communication.
a. True
b. False
ANSWER: True
143. One characteristic of nonverbal communication is that “all behaviour has communicative value.” Describe two
incidents from your experience which illustrate both deliberate and unintentional meaning derived from nonverbal
communication in these two incidents. Identify the nonverbal behaviours that occurred. Identify the meanings you did/did
not intend to convey and the meanings that were conveyed from your perspective and that of your partner in each incident.
ANSWER: Answers will vary
144. Describe two interpersonal situations from your experience in which nonverbal behaviour accented or contradicted
the message being expressed verbally. Be sure that your descriptions of both the verbal message and the nonverbal
behaviours are specific. Avoid obvious situations (i.e., yelling reinforces words like “I’m angry”).
ANSWER: Answers will vary.
145. Using at least two of the types of nonverbal communication described in your text, and referring to your own
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146. Imagine you are about to make a speech in which you hope to impress your audience and influence their opinions.
Using the types of nonverbal communication in the text, describe the behaviours you will try to use while giving your
speech.
ANSWER: Answers will vary.
147. Describe how voice, touch, clothing, and physical attractiveness are also related to nonverbal communication. Gives
personal examples you have observed for each category.
ANSWER: Answer will vary
148. Discuss Hall’s four distance zones that we use in our everyday lives. How does choosing the right distance for the
situation impact your communication? Provide specific examples.
ANSWER: Answers will vary
149. Discuss how physical settings, such as architecture and interior design, affect our communication. Provide examples
of how physical settings have impacted your communication.
ANSWER: Answers will vary
150. Discuss how smells influence our communication. Provide personal examples of how smell has impacted your
communication.
ANSWER: Answers will vary
151. Discuss the importance of nonverbal communication in the workplace. How has nonverbal communication impacted
you either positively or negatively in your workplaces?
ANSWER: Answers will vary
153. Stammering
ANSWER: b
Author: Various
Language: English