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2024 Ahjm
2024 Ahjm
𝑇𝐸𝐶𝐻
ASPIRING IT MANAGER -SENIOR SUPPORT SPECIALIST
TECHNICAL EXPERTISE
Technical Support
Technical Research
With A IT Background and Solid experience attained over Various Sectors
Problem Management
Customer Success Icon Plc •ERP Support & Enhancement Work, plus
Application Support Chennai, India
downstream application system support
Analytical Support within the Record to Report area.
Reporting & Data Visualization Kibana • Act as level two support for all systems under
Operations Management Record to report area. Escalate for
resolutionwhere appropriate.
Statistical Analysis
• Research and provide solutions to issues
HRIS
reported by the user or other team members. Must
Cx & Ux be able to work closely with the business to
Data Analytics Client Relations address system enhancements and process
User Acceptance Testing(UAT) issues.
• Recommend upgrades / patches to the Oracle
Risk Assessment
EBS suite.
Support Services Business Analysis Jira
• Thoroughly test configurations, business rules,
Atlassian Suite extensions, enhancements / modifications, and
Team Management Customer Service management of the migration process into the
Customer Service Management production environment.
Lead System Integrations resulting from new
Technical Documentation
company acquisitions.
Business Process
• Supports the development, configuration,
Business Requirements implementation, testing, documentation, and
Microsoft Office user account access of system applications.
Remote Troubleshooting
• Trains end users on the use of the system.
Creates, updates, and maintains training
Help Desk Support
.NET Framework
Microsoft Dynamic
Al -Jazeera
Riyadh,KSA • H.O& Bos, Fingerprint Databases Backups.
• Monitoring Daily Schedulers on ERP System.
• Maintaining Troubleshooting ERP Ncr
Pos Systems.
• Monitoring &Maintaining Computer
Systems(Hardware &Software)
&Networks.
• Supporting The Rollout of New Applications.
• Testing & Evaluating New Technology.
• Website Brochure and Arabic Images Updation.
CareeFour Dubai,
Carrefour,Dubai, UA • Run business cycle and report to
UAE
the implementation team on a Ad-hoc
basis
• check for the receiving documents and
validate(agility and cross-dock)
• dispatch lp os to the concerned section
managers and to store managers. check for
anysalary deductions reported from store
managers and validate and forward to the
accounts department.
History to Written As
Legacy…….