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(Download PDF) Managing Business Ethics Straight Talk About How To Do It Right 7th Edition Trevino Test Bank Full Chapter
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Trevino & Nelson / Managing Business Ethics Test Bank
True/False
Ans: False
Response: See Structuring Ethics Management
Difficulty: Moderate
Ans.: True
Response: See Structuring Ethics Management
Difficulty: Easy
Ans: False
Response: See Structuring Ethics Management
Difficulty: Moderate
4. According to United States v. Booker, judges are no longer required to follow strictly the U.
S. Sentencing Guidelines.
Ans.: True
5. The corporate ethics and compliance office concept can be traced to 1965 and General
Motors, then the largest U.S. automaker.
Ans.: False
Response: See Managing Ethics: The Corporate Ethics Office
Difficulty: Moderate
6. The demand for qualified and knowledgeable compliance and ethics professionals is so high
that more organizations are being created to help them share information and design more
effective ethics and compliance programs such as the Society for Corporate Compliance and
Ethics (SCCE), a nonprofit started in 2002.
Ans.: True
Response: See Ethics and Compliance Officers
Difficulty: Moderate
7. According to ethics and compliance officers, a respected and trusted insider who knows the
company’s culture and people is a preferable choice for a firm’s ethics or compliance officer.
Ans.: True
Response: See Ethics and Compliance Officers
Difficulty: Moderate
8. The job of ethics officer has been called “the newest profession in American business.”
Ans. True
Response: See Ethics and Compliance Officers
Difficulty: Moderate
9. Centralized ethics offices are nearly always the best choice as these provide for greater
consistency and commitment to the organization’s key values.
Ans.: False
Response: See The Ethics Infrastructure. Students will be tempted to say True. However, the
culture of the company and many other variables set out in the section help students understand
why this is not the case.
Difficulty: Difficult
10. Ethics officers seem to agree that, whatever other reporting relationships exist, the ethics
officer should never have a direct reporting relationship to the CEO.
Ans. False
Response: See The Ethics Infrastructure
Difficulty: Moderate
11. Depending on the organization’s culture, the word “ethics” may carry a negative connotation
and need to be replaced with “business conduct.”
Ans: True
Response: See Communicating Ethics
Difficulty: Moderate
12. As a new ethics officer at ABC Trading, if Susan wants to assess the company’s credibility
on ethics, she should compare the messages on the formal and informal communications
systems.
Ans: True
Response: See Basic Communications Principles
Difficulty: Moderate
13. As an ethics officer at WeCare International, when Brian is designing ethics communication
for the company’s employee population, he needs to consider three kinds of people: employee,
managers, and customers.
Ans: False
Response: See Basic Communications Principles
Difficulty: Moderate
14. In any organization, it is safe to assume that most employees fit into the grenades category.
Ans: False
Response: See Basic Communications Principles
Difficulty: Moderate
Ans. False
Response: See Multiple Communication Channels for Formal Ethics Communication
Difficulty: Moderate
16. Research suggests that ethics only needs to be communicated in orientation materials for new
employees.
Ans: False
Response: See Multiple Communication Channels for Formal Ethics Communication
Difficulty: Easy
17. A values statement is a short description of the organization’s reason for existence—a sort of
“here’s what we do.”
Ans: False
18. The very nature of policy—it’s usually voluminous and written in legalese—makes it a poor
way to communicate important rules.
Ans: True
Response: See Organizational Policy
Difficulty: Moderate
19. According to Peters and Waterman, an effective leader must be the master of two ends of the
spectrum: ideas at the highest level of abstraction and actions at the most mundane level of
detail.
Ans.: True
Response: See Communicating Senior Management Commitment to Ethics
Difficulty: Difficult
20. Command-and-control is a term frequently used to describe ethics initiatives that begin at the
top of the organization and work their way down, level by level.
Ans: False
Response: See Communicating Senior Management Commitment to Ethics
Difficulty: Moderate
21. Organizational experience suggests that an “ethics action line” is unnecessary because it
promotes “tattling” on people an employee doesn’t like.
Ans: False
Response: See Formal and Informal Systems to Resolve Questions and Report Ethical Concerns
Difficulty: Moderate
22. An increase in the number of calls on the “ethics action line” is a sign that there are more
reportable problems in the company now.
Ans: False
Response: See Formal and Informal Systems to Resolve Questions and Report Ethical Concerns
Difficulty: Moderate
Multiple Choice
23. The US Sentencing Guidelines use a “carrot and stick” approach to managing corporate
crime. What is meant by the use of “carrot” and “stick”?
a) The carrot dangles at the end of the stick as an incentive for organizations to continue to
behave ethically.
b) The carrot refers to the guidelines as “food for thought” and the stick refers to the punishment
if the guidelines are not followed.
c) The carrot refers to incentives in the guidelines to behave ethically and the stick refers to the
punishment if the guidelines are not followed.
d) None of these.
Ans: c
Response: See Structuring Ethics Management
Difficulty: Difficult
24. Under the U. S. Sentencing Guidelines, the same crime can be subject to a wide range of
penalties. In determining the penalty, the following will be considered:
a. Prior violations
b. Whether management reports itself
c. Whether management cooperates with authorities
d. Whether the firm has an effective program in place to prevent and detect illegal behavior
e. All of these
Ans.: e
25. Under the 2004 sentencing guidelines, the __________ are expected to oversee the
compliance and ethics program while __________ is/are charged with ensuring its effectiveness
within the company.
a) board of directors; top management
b) board of directors; the CEO
c) CEO; general managers
d) company’s ethics officer; board of directors
Ans: a
Response: See Structuring Ethics Management.
Difficulty: Moderate
Ans: c
Response: See Structuring Ethics Management
Difficulty: Difficult
27. Your roommate is interested in the history of corporate ethics and wants to know which
organization it can be traced to. You should tell him that the corporate ethics and compliance
office concept can be traced to 1985 and _______.
a) General Electric
b) General Dynamics
c) General Motors
d) IBM
Ans: b
Response: See Managing Ethics: The Corporate Ethics Office
Difficulty: Moderate
28. The 1991 U.S. Federal Sentencing Guidelines called for the assignment of specific high‐level
individuals with responsibility to oversee legal compliance standards. This requirement led to the
development of a brand new role that of the _____.
a) chief executive officer
b) chief information officer
c) corporate ethics officer
d) corporate arbitrator
Ans: c
Response: See Managing Ethics: The Corporate Ethics Office
Difficulty: Moderate
Ans: a
Response: See Ethics and Compliance Officers
Difficulty: Moderate
30. Given the negative reaction to the word ethics at some organizations, companies have used
other terms. Which of the following is not an alternate word suggested or used in place of ethics
in organizations?
a) Values
b) Integrity
c) Business practices
d) Vision
Ans: d
Response: See Communicating Ethics
Difficulty: Moderate
31. At Toys for Toddlers (TFT), Bianca is interested in getting the continual stream of
information among employees about “what’s really going on.” She should explore ______ at
TFT.
a) grapevine
b) organizational policies
c) mission and vision
d) value statement
Ans: a
Response: See Basic Communications Principles
Difficulty: Moderate
32. According to research, what percent of the information that passes through the grapevine is
accurate?
a) Between 10 to 30%
b) Between 30 to 50%
c) Between 50 to 70%
d) Between 70 to 90%
Ans: d
Response: See Basic Communications Principles
Difficulty: Moderate
33. When designing ethics communication for a typical employee population, organizations need
to consider all of the following kinds of people described using military jargon EXCEPT:
a) Generals
b) Loose cannons
c) Good soldiers
d) Grenades
Ans: a
Response: See Basic Communications Principles
Difficulty: Easy
34. At ABC Manufacturing, Ashker, Bianca, and Carolyn are employees who understand and
follow the rules and policies of the organization, and they have good ethical compasses. They
have the judgment or experience required to discern the difference between right and wrong, and
they have the moral grounding to do the right thing. Ashker, Bianca, and Carolyn can be
described as which of the following?
a) Generals
b) Loose cannons
c) Good soldiers
d) Grenades
Ans: c
Response: See Basic Communications Principles
Difficulty: Moderate
35. ___________ may have good ethical compasses, but they don’t know their corporation’s
policies. Without guidance, ethics may not even be a consideration.
a) Loose ammo
b) Loose cannons
c) Misguided cannons
d) Grenades
Ans: b
Response: See Basic Communications Principles
Difficulty: Easy
36. At ABC Manufacturing, Ellen, Tommy, and Zach are employees who may have good ethical
compasses, but they do not know ABC’s policies. They may not even be familiar with general
ethical standards in business. These employees may be well meaning, but they are naive.
Without guidance, they may not even consider ethics in the business environment. Ellen,
Tommy, and Zach can be described as which of the following?
a) Generals
b) Loose cannons
c) Good soldiers
d) Grenades
Ans: b
Response: See Basic Communications Principles
Difficulty: Moderate
37. ___________ have their own agenda and lack any company or professional loyalty.
a) Deserters
b) Misguided cannons
c) Grenades
d) Toxic ammo
Ans: c
Response: See Basic Communications Principles
Difficulty: Easy
38. At ABC Manufacturing, Mike, Ryan, and Emily are employees who know the rules, but they
do not care. They have their own agenda, and they lack any company or professional loyalty.
Mike, Ryan, and Emily can be described as which of the following?
a) Generals
b) Loose cannons
c) Good soldiers
d) Grenades
Ans: d
Response: See Basic Communications Principles
Difficulty: Moderate
Ans: c
Response: See Mission or Values Statements
Difficulty: Moderate
40. At ABC Manufacturing, Samuel is reading a statement that describes sort of “here’s what we
do.” Samuel is reading which of the following statement?
a) Mission statement
b) Vision statement
c) Values statement
d) Policies statement
Ans: a
Response: See Mission or Values Statements
Difficulty: Moderate
41. At XYZ International, Paige wants to develop a statement that describes sort of “here’s how
we do it”—a codification of essential corporate behavior. Paige is looking to develop which of
the following statement?
a) Mission statement
b) Vision statement
c) Values statement
d) Policies statement
Ans: c
Response: See Mission or Values Statements
Difficulty: Moderate
d) Policy
Ans: d
Response: See Organizational Policy
Difficulty: Moderate
Ans: b
Response: See Organizational Policy
Difficulty: Moderate
Ans: a
Response: See Codes of Conduct
Difficulty: Moderate
45. Your friend, Jamira, has been selected to create a new ethics training program at work. What
advice should you give Jamira?
a) Ensure that all employees receive the same training content.
b) Focus on new employees only; the other employees already know this stuff.
c) Provide separate training depending on the needs of different groups of employees.
d) Bring in outside consultants to conduct the training.
Ans: c
Response: See Communicating Senior Management Commitment to Ethics.
Difficulty: Moderate
46. ______ is a term frequently used to describe ethics initiatives that begin at the top of the
organization and work their way down, level by level.
a) Command-and-control
b) Cascading
c) Codes of conduct
d) Good soldiers
Ans: b
Response: See Communicating Senior Management Commitment to Ethics
Difficulty: Moderate
47. The __________ approach to formal corporate ethics initiatives is proactive and aspirational.
a) rules
b) compliance
c) competitive
d) values
Ans: d
Response: See Values or Compliance Approaches
Difficulty: Easy
48. The _________ approach to formal corporate ethics initiatives focuses on meeting required
behavior norms or obeying the letter of the law.
a) rules
b) compliance
c) principles
d) values
Ans: b
Response: See Values or Compliance Approaches
Difficulty: Easy
Ans: a
Response: See Values or Compliance Approaches
Difficulty: Moderate
Short Answer
50. You are a top executive charged with evaluating the state of ethics communications in your
company. List four key questions you will need to ask as part of your evaluation. In addition,
provide an example that clarifies the meaning of each question.
Ans: (1) What kinds of ethical dilemmas are employees likely to encounter? (2) What don’t
employees know? (3) How are policies currently communicated? And (4) What communication
channels exist?
Response: See Evaluating the Current State of Ethics Communications
Difficulty: Moderate
51. You are a top executive charged with developing a plan for the company’s formal
communication of ethics. Briefly describe three communication channels and an example of
how you would use each one.
Ans: Students can select from a variety of communication channels including recruiting
brochures, orientation materials, newsletters, magazines, company internet, and booklets.
Response: See Basic Communications Principles
Difficulty: Moderate
Under Peter’s care the boy remained till the close of 1142, when,
as we have seen, he was sent to England in company with his uncle
Robert of Gloucester. Henry now entered upon a third phase of
education. For the next four years his uncle took charge of him and
kept him in his own household at Bristol under the care of one
Master Matthew, by whom he was to be “imbued with letters and
instructed in good manners, as beseemed a youth of his rank.”[1089]
This arrangement may have been due to the Empress, or it may
have originated with Geoffrey when he sent the boy over sea in the
earl’s company; for much as they differed in other matters, on the
subject of a boy’s training the two brothers-in-law could hardly fail to
be of the same mind. A well-balanced compound of soldier,
statesman and scholar was Earl Robert’s ideal no less than Count
Geoffrey’s; an ideal so realized in his own person that he might
safely be trusted to watch over its developement in the person of his
little nephew. As far as the military element was concerned, the earl
of Gloucester, with his matured experience and oft-proved valour,
was no less capable than the count of Anjou of furnishing a model of
all knightly prowess, skill and courtesy; and if Henry’s chivalry was to
be tempered with discretion—if it was to be regulated by a wise and
wary policy—if he was to acquire any insight into the principles of
sound and prudent state-craft—Robert was certainly, among the
group of adventurers who surrounded the Empress, the only man
from whom he could learn anything of the kind. The boy was indeed
scarce ten years old, and even for the heir of Anjou and England it
was perhaps somewhat too early to begin such studies as these. For
the literary side of his education, later years proved that Robert’s
choice of a teacher was as good as Geoffrey’s had been; the seed
sowed by Peter of Saintes was well watered by Matthew, and it
seems to have brought forth in his young pupil’s mind a harvest of
gratitude as well as of learning, for among the chancellors of King
Henry II. there appears a certain “Master Matthew” who can hardly
be any other than his old teacher.[1090]
[1093] Gerv. Cant. (Stubbs), vol. i. pp. 140, 141. Cf. Hen.
Hunt., l. viii. c. 29 (Arnold, p. 282). Joh. Hexh. (Raine), p. 159.
Rob. Torigni, a. 1149. The writer of Gesta Steph. (pp. 128, 129)
has a most romantic account of Henry’s adventures. Henry, he
says, came over with a very small force, and nothing to pay them
with except promises. He made an attempt upon Bourton and
Cricklade, and was repulsed; whereupon his troops all fell away
and left him so helpless that he was obliged to ask his mother for
some money. She had none to give him; he then asked his uncle
Gloucester, but the latter, “suis sacculis avide incumbens,”
refused. Then Henry in desperation appealed to the king,
beseeching his compassion for the sake of their kindred blood;
and Stephen at once sent him the needful sum. The trait is just
what might be expected in Stephen; but it is hard to conceive
Henry ever getting into such a plight; and the mention of Robert
of Gloucester as still alive shews there must be something wrong
in the story.
[1096] Joh. Hexh. (Raine), pp. 159, 160. Ralf had agreed to
give up his claims on Carlisle and accept instead the honour of
Lancaster for himself and the hand of one of David’s
granddaughters for his son; he promised on these conditions to
join David and Henry in an attack upon Lancaster, but was, as
usual, false to the tryst.
[1109] Ann. Winton. a. 1151 (Luard, Ann. Monast., vol. ii. pp.
54, 55).
[1111] Hist. Pontif. (Pertz, Mon. Germ. Hist., vol. xx.), p. 542.
[1114] Suger, Vita Ludov. (Rer. Gall. Scriptt., vol. xii.) p. 62.
Chron. Mauriniac. (ibid.) p. 83. Hist. Franc. (ibid.), p. 116. Ord.
Vit. as above. See also Besly, Comtes de Poitou, p. 137.
For Louis had now returned from Palestine;[1125] and so great was
his wrath at Geoffrey’s treatment of his favourite that he consented to
join Eustace in an attack upon the Norman duchy. Its defence was
left to its young duke, then busy with the siege of Torigni on the Vire,
held against him by his cousin Richard Fitz-Count—a son of Earl
Robert of Gloucester.[1126] Louis and Eustace marched upon
Arques; Henry led a force of Normans, Angevins and Bretons to
meet them; but his “older and wiser” barons averted a battle,[1127]
and nothing more came of the expedition. Geoffrey had never stirred
from his camp before Montreuil. Despite a formidable array of
engines,[1128] he made little progress; every breach made in the
walls by day was mended by night with oaken beams, of which the
besieged seemed to have a never-ending supply. Geoffrey was
characteristically taking counsel with his books as to the best method
of overcoming this difficulty when some monks of Marmoutier came
to him on an errand for their convent. One of them took up the book
which the count laid down— the treatise of Vegetius Renatus De Re
Militari, then, and long after, the standard work on military
engineering. It may have been some memory of bygone days when
he, too, had worn helm and hauberk instead of cowl and scapulary
that brought into the monk’s eyes a gleam which made Geoffrey
exclaim, “Stay with me till to-morrow, good brother, and what you are
now reading shall be put in action before you.” Next day a large red-
hot iron vessel filled with boiling oil was launched from the beam of a
mangonel against one of the timber insertions in the wall, and its
bursting set the whole place on fire.[1129] Gerald, his spirit broken at
last, came forth with his family and his garrison “like serpents
crawling out of a cave,” as a hostile chronicler says,[1130] and
surrendered to the mercy of the count, who sent him to prison at
Angers. The keep was razed at once, save one fragment of wall, left
by Geoffrey, and still standing at this hour, as a memorial of his
victory and of the skill and perseverance by which it had been won.
[1131]
[1129] Hist. Gaufr. Ducis (as above), pp. 286, 287. The monk is
called “frater G.” M. Marchegay suggests that he may have been
the “Gauterius Compendiensis,” monk of Marmoutier, whom the
writer names among his authorities in the Proœmium to his Hist.
Abbrev. (ib. p. 353). If so, this detailed account of the last scene
at the siege of Montreuil is due to an eye-witness.
The count of Anjou now moved northward to help his son against
the king. By the help of a brother of his old ally William Talvas he
gained possession of La Nue, a castle belonging to the king’s
brother Count Robert of Dreux.[1132] Louis and Robert avenged
themselves by burning the town of Séez. Presently after, in August,
Louis gathered together all his forces and brought them down the
Seine to a spot between Meulan and Mantes. Geoffrey and Henry
collected an opposing army on their side of the Norman border; but
an attack of fever detained the king in Paris, and a truce was made
until he should recover.[1133] The ostensible ground of the dispute
was Geoffrey’s treatment of Gerald of Montreuil, which certainly
seems to have been unjustly cruel. Not content with receiving his
unconditional surrender, razing his castle, and forcing him to make
full atonement to the injured monks of S. Aubin, Geoffrey still
persisted in keeping in prison not only Gerald himself but also his
whole family. The Pope anathematized him for his unchristianlike
severity;[1134] but anathemas usually fell powerless upon an Angevin
count. Geoffrey was in truth visiting upon Gerald his wrath at the
double-dealing of Gerald’s royal master; for he was well aware that
King Louis’s interference was prompted by far other motives than
disinterested sympathy for his seneschal. Louis was, according to
his wont, playing fast and loose with the rival claimants of Normandy,
in such shameless fashion that his own chief minister, Suger, had
been the first to reprove him in strong terms for his unwarrantable
attack upon the Angevins, had stood firmly by Geoffrey all through
the struggle, and was now endeavouring, through the mediation of
the count of Vermandois and the bishop of Lisieux, to baffle the
schemes of Eustace and his party and bring the king back to his old
alliance with Anjou.[1135]
[1137] Hist. Ludov., Rer. Gall. Scriptt., vol. xii. p. 127; Chron.
Reg. Franc. (ibid.), p. 213. Both these writers, however, tell an
apocryphal story of Louis, at Geoffrey’s and Henry’s request,
reconquering the duchy for them and receiving these
concessions in return for his help.
Geoffrey was but just entering his thirty-ninth year, and one can
hardly help speculating for a moment as to his plans for his own
future. For him, now that his work in the west was done, there was
no such brilliant opening in the east as there had been for Fulk V.
when he, too, in the prime of manhood, had chosen to make way for
a younger generation. But Geoffrey had begun public life at an
earlier age than either his father or his son; and he seems to have
had neither the moral nor the physical strength which had enabled
one Angevin count to carry on for half a century, without break and
without slackening, the work upon which he had entered before he
was fifteen, and to die in harness at the very crowning-point of his
activity and his success. Geoffrey Plantagenet was no Fulk Nerra; he
was not even a Fulk of Jerusalem; and he may well have been
weary of a political career which must always have been embittered
by a feeling that he was the mere representative of others, labouring
not for himself, hardly even for his country or his race, but only that
the one might be swallowed up in the vast dominions and the other
merged in the royal line of his ancestors’ Norman foe. He may have
seriously intended to pass the rest of his days among his books; or
he may have felt an inner warning that those days were to be very
few. With a perversity which may after all have been partly the effect
of secretly failing health, although he had now set Gerald at liberty
he still refused to acknowledge that he had treated him with unjust
severity, or to seek absolution from the Pope’s censure; and he even
answered with blasphemous words to the gentle remonstrances of
S. Bernard. “With what measure thou hast meted it shall be meted to
thee again” said the saint at last as he turned away; one of his
followers, more impetuous, boldly prophesied that Geoffrey would
die within a year. He did die within a fortnight.[1140] On his way home
from the king’s court,[1141] overcome with the heat, he plunged into a
river to cool himself;[1142] a fever was the consequence; he was
borne to Château-du-Loir, and there on September 7 he passed
away.[1143] His last legacy to his son was a piece of good advice,
given almost with his dying breath:—not to change the old customs
of the lands over which he was called to rule, whether by bringing
those of Normandy and England into Anjou, or by seeking to transfer
those of the Angevin dominions into the territories which he inherited
from his mother.[1144] Dying in the little border-fortress whence his
grandfather Elias had gone forth to liberate Maine, Geoffrey was
buried, by his own desire, not among his Angevin forefathers at
Tours or at Angers, but in his mother’s home at Le Mans.[1145] A
splendid tomb, bearing his effigy adorned with gold and gems, was
raised over his remains in the cathedral church,[1146] whence it has
disappeared to become a mere antiquarian curiosity in a museum.
Geoffrey’s sole surviving monument is the one which he made for
himself—the ruined, blackened fragment of his great ancestor’s keep
at Montreuil.
Stephen could not do what Geoffrey had done. His kingdom was
no mere fief to be passed from hand to hand by a formal ceremony
of surrender and investiture; the crowned and anointed king of
England could not so easily abdicate in favour of his son. He might
however do something to counterbalance Henry’s advancement by
obtaining a public recognition of Eustace as his heir. In Lent 1152,
therefore, he summoned a great council in London, at which all the
earls and barons swore fealty to Eustace.[1147] Still the king felt that
his object was far from being secured. He himself was a living proof
how slight was the worth of such an oath when the sovereign who
had exacted it was gone. There was, however, one further step
possible, a step without precedent in England, but one which the
kings of France had taken with complete success for several
generations past: the solemn coronation and unction of the heir to
the throne during his father’s lifetime. It was at this that Stephen had
aimed when he sent Archbishop Henry of York to Rome. He took an
unusually wise as well as a characteristically generous measure in
intrusting his cause to a reconciled enemy; nevertheless the attempt
failed. Pope Eugene by his letters absolutely forbade the primate to
make Eustace king; therefore, when Stephen called upon Theobald
and the other bishops to anoint and crown the youth, they one and
all refused. Father and son were both equally vexed and angry. They
shut up all the bishops in one house and tried to tease them into
submission. A few, remembering that “King Stephen never had loved
clerks,” and that it was not the first time he had cast bishops into
prison,[1148] were so frightened that they gave way; the majority
stood firm, and the primate himself escaped down the Thames in a
fishing-boat, made his way to Dover, and thence retreated beyond
sea.[1149] Without him there was nothing to be done, and of his
yielding there was no chance whatever; for close at his side stood
the real fount and source of the papal opposition—Thomas of
London.[1150]