Professional Documents
Culture Documents
Instant Download PDF Advertising and Promotion An Integrated Marketing Communications Perspective 10th Edition Belch Solutions Manual Full Chapter
Instant Download PDF Advertising and Promotion An Integrated Marketing Communications Perspective 10th Edition Belch Solutions Manual Full Chapter
https://testbankfan.com/product/advertising-and-promotion-an-
integrated-marketing-communications-perspective-10th-edition-
belch-test-bank/
https://testbankfan.com/product/advertising-and-promotion-an-
integrated-marketing-communications-perspective-11th-edition-
belch-solutions-manual/
https://testbankfan.com/product/advertising-and-promotion-an-
integrated-marketing-communications-perspective-11th-edition-
belch-test-bank/
https://testbankfan.com/product/advertising-and-promotion-an-
integrated-marketing-communications-perspective-8th-edition-
belch-test-bank/
Advertising And Promotion An Integrated Marketing
Communications Perspective 9th Edition Belch Test Bank
https://testbankfan.com/product/advertising-and-promotion-an-
integrated-marketing-communications-perspective-9th-edition-
belch-test-bank/
https://testbankfan.com/product/advertising-and-promotion-an-
integrated-marketing-5th-edition-belch-solutions-manual/
https://testbankfan.com/product/advertising-and-promotion-an-
integrated-marketing-6th-edition-belch-test-bank/
https://testbankfan.com/product/advertising-and-promotion-an-
integrated-marketing-4th-edition-belch-test-bank/
https://testbankfan.com/product/advertising-and-promotion-an-
integrated-marketing-5th-edition-belch-test-bank/
Chapter 09 - Creative Strategy: Implementation and Evaluation
CHAPTER 9
CREATIVE STRATEGY: IMPLEMENTATION AND
EVALUATION
Chapter Overview
In the previous chapter the importance of advertising creativity was examined along with the creative
process of advertising. Attention was also given to various approaches for determining the big idea that
will be used as the central theme of the advertising campaign. This chapter continues the discussion of
creative strategy by turning attention to how these big ideas are developed into advertising messages. We
will examine various appeals and execution styles that can be used in developing an advertisement along
with tactical issues involved in the design and production of advertising messages. The chapter concludes
with a discussion of some guidelines for evaluating the creative work of the advertising agency.
Learning Objectives
1. To analyze various types of appeals that can be used in the development and implementation of an
advertising message.
2. To analyze the various creative execution styles that advertisers can use and the advertising
situations where they are most appropriate.
3. To analyze various tactical issues involved in the creation of print advertising and TV commercials.
4. To consider how clients evaluate the creative work of their agencies and discuss guidelines for the
evaluation and approval process.
A. Advertising Appeals—the advertising appeal refers to the basis or approach used in the
advertisement to elicit some consumer response or to influence their feelings toward the product,
service, or cause. At the broadest level, these approaches can be broken down into two categories
or classes which are informational/rational appeals and emotional appeals.
9-1
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
• Feature appeals
• Competitive advantage appeals
• Favorable price appeals
• News appeals
• Product/service popularity appeals
B. Emotional appeals—these types of appeals relate to consumers' social and/or psychological needs
for purchasing a product or service. Emotional appeals have become very popular in advertising
as marketers recognize that many purchase decisions are made on the basis of feelings and
emotions since rational, functional-based differentiation is often very difficult. Examples of
psychological states or feelings that can serve as a basis for emotional appeals are shown in
Figure 9-1 of the text and can be reviewed. The effectiveness of emotional appeals has been
documented in a number of research studies by Pringle and Field which are discussed in their new
book Brand Immortality. A key finding from their research is that advertising campaigns with
purely emotional content are nearly twice as likely to generate large profit gains versus
campaigns using only rational content. The emotional only campaigns were also more effective
than those that used a combination of emotional and rational content. One of the reasons given for
why emotional campaigns work so well is that they reduce price sensitivity and strengthen the
ability of brands to charge a price premium which contributes to profitability.
Another reason for using emotional appeals is to influence consumers' interpretations of their
product usage experience through the use of transformational advertising. This type of
advertising creates feelings, images, meanings and beliefs about the product or service that may
be activated when the consumer uses it and thus "transforms" their interpretation of the usage
experience. The “Find Your Beach” campaign for Corona Extra beer is a very good example of
transformational advertising.
1. Combining rational and emotional appeals—many purchase decisions are made on the basis
of both rational and emotional motives. Thus rational and emotional appeals may be
combined in the advertisement to attempt to influence both types of purchase motives.
Attention should be given to the concept of emotional bonding which focuses on how
consumers feel about brands and their relationships with them. Figure 9-2 shows how
consumers may think about brands with respect to product attributes and benefits, and then
assign a personality to a brand. The strongest relationship between a consumer and a brand is
based on feeling or emotional attachment to the brand.
2. Additional types of appeals—other appeal types that are discussed in the text include
reminder advertising, teaser advertising and user-generated content whereby ads are
created by consumers rather than by the company and/or its agency. The Fiesta Movement:
A Social Remix” campaign was based on user-generated content as the various print ads and
TV spots used in the campaign were created by consumers rather than an advertising agency.
The increasing use of social media such as YouTube and Facebook is likely to result in
greater use of user-generated content to by marketers as a way of getting consumer more
engaged with their brands.
9-2
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
Professor Notes
6. Slice of life—this type of execution is often based on a problem/solution type of format. The
ad attempts to portray a real-life situation involving a problem, conflict or situation
consumers may face in their daily lives. The ad then focuses on showing how the advertiser's
product or service can resolve the problem. Slice-of-life executions are also becoming very
common in business-to-business advertising as companies use this approach to demonstrate
how their products and services can be used to solve business problems.
9-3
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
9. Imagery—this type of appeal is used when the goal is to encourage consumers to associate
the brand with the symbols, characters, and/or situation shown in the ad. An imagery
execution may be based on usage imagery by showing how a brand is used or performs and
the situation in which it is used. It can also be based on user imagery where the focus is on
the type of person who uses the brand. For example, ads for cosmetics and clothing often use
very attractive models in the hope of getting consumers to associate his or her physical
attractiveness with the brand.
11. Humor—humor can be used as the basis for an advertising appeal. However, humor can also
be used as a way of executing the message and presenting other types of advertising appeals.
A. Creative tactics for print advertising—there are three basic components of a print ad including the
headline, body copy, and the visual elements or illustrations. These elements are brought together
through a layout.
9-4
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
1. Headlines—the headline refers to the words in the leading position of the advertisement—
those that are likely to be read first or are positioned to draw the most attention. The most
important function of a headline is to attract the readers’ attention and make them interested
in the remainder of the advertising message. There are various types of headlines including:
• Direct headlines – straightforward and informative in terms of the message presented
• Indirect headlines—provoke curiosity and intrigue by using questions, challenges,
provocations, and other methods
2. Subheads—many ads also contain a main headline and one or more secondary headlines or
subheads. These subheads usually appear in a smaller type size than the main headline and
are generally larger the type size used for the body copy. They are used to break-up or section
off large amount of body copy and highlight key sales points in the ad.
3. Body copy—the main text portion of a print ad is referred to as the body copy. Body copy
content depends on the type of advertising appeal and/or execution style being used.
5. Layout—a layout refers to the physical arrangement of the various parts of the ad including
the headline, subheads, illustrations, body copy and any identifying marks.
B. Creative Tactics for Television—as with print ads, television commercials have several
components which must work together to create the right impact and communicate the
advertiser's message.
C.
1. Video—the video or visual elements are what is seen on the television screen. Decisions have
to be made regarding the main focus of the visual components of a television commercial
such as the product, the presenter, scenery, action sequences, lighting graphics, color and
other factors.
2. Audio—the audio portion of a commercial includes several elements such as voice, music
and sound effects. Voices may be heard in several ways such as through the direct
presentation of a spokesperson or as a dialogue or conversation among people in the
commercial. A common method for presenting the audio portion of a commercial is through a
voice-over whereby the message is delivered or action on the screen is narrated by the voice
of an announcer who is not visible. A trend among major advertisers is to hire celebrities with
distinctive voices to do the voiceovers for their commercials.
9-5
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
3. Music—a very important part of many television commercials is music which plays various
roles and functions such as providing a pleasant background or helping create the appropriate
mood or setting. IMC Perspective 9-2 discusses how marketers use popular songs to help
deliver their advertising messages and how in recent years marketers have been giving more
attention to associating themselves with original music and the development of artists by
acquiring independent music labels. However, some artists are concerned about the backlash
they might get when their songs are used in commercials Another important musical element
in both television and radio commercials is jingles, which are catchy songs about a product or
service that usually carry the advertising theme and a simple message.
• Preproduction – all the work and activities that occur before the actual filming of a
commercial.
• Production –the period during which the commercial is filmed or videotaped and
recorded.
• Postproduction – activities and work that occur after the commercial has been filmed and
recorded.
There are two basic stages in the development of advertising—creation and production. Most of the
attention in this chapter has focused on the creation stage and creative process. Once the creative
approach has been determined and approved, the attention turns to the production process, which involves
a variety of functions needed to produce the ad or commercial and put it into a finished form suitable for
use by the media. The client will have the opportunity to review the final version of the advertisement
after the production stage. However, it is important that a careful evaluation be made before the ad
actually enters production as this stage requires a substantial investment of time and money.
9-6
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
A. Guidelines for Evaluating Creative Output—There are a number of guidelines that personnel on
the client side might use to evaluate the creative approaches suggested by the agency. Some of
the most important and basic criteria or guidelines that might be used in evaluating creative
approaches are discussed in the text and include the following:
• Is the creative approach consistent with the brand's marketing and advertising objectives?
• Is the creative approach consistent with the creative strategy and objectives and does it
communicate what it is supposed to?
• Does the creative approach communicate a clear and convincing message to the customer?
• Is the creative approach appropriate for the media environment in which it is likely to be
seen?
Teaching Suggestions
Nearly every student has an opinion about the quality and effectiveness of various ads and those they feel
are particularly good or bad. Students should enjoy reading this chapter and learning about the various
creative appeals and execution styles that can be used by advertisers. An interesting way of beginning the
lecture on creative strategy is to ask the students to name the TV commercial or print ad they would rate
as the "most outstanding" one they have seen lately. You might then ask them how they think their list of
top commercials would compare against that of ad critics. Publications such as Advertising Age and
AdWeek pick the best ads each year and feature them in special editions. For example, the Advertising
Age Best Awards are given each year in various product and service categories and for various media
including television, radio, newspapers magazines, out of home and interactive. There are two very
interesting websites that you may want to visit and direct your students to: www.adforum.com and
www.adcritic.com. Commercials currently running can be viewed on these sites and they also include
reviews of spots, industry news and many other interesting features. A number of marketers now have
their own YouTube channel where they make their commercials available as well as other videos used.
For example, Nike’s channel can be found at http://www.youtube.com/user/nike. Attention should also be
given to how a number of marketers are now using a form of advertising know as user-generated content
whereby ads are created by consumers rather than a company and/or its advertising agency. The
DEWmocracy campaign discussed in the Chapter 15 opener is an example of how brands such as
Mountain Dew are making user-generated content a major part of their IMC program. A video case on the
DEWmocracy campaign for Mountain Dew is available on the Instructor DVDs that accompany the text.
9-7
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
The chapter begins with a very interesting discussion of the “ LIVE MÁS” campaign being used by Taco
Bell to make the Mexican style fast food chain more appealing to young, hip and cross-cultural
consumers. The tagline represents a repositioning of Taco Bell from the idea of food as fuel to food as an
experience and lifestyle. The chapter opener also includes a discussion of the advertising used to launch
the Doritos Locos Tacos (DLTs) which have been one of the most successful new product introductions
in the history of the fast food industry. A new video case study is available on the instructor DVDs on the
LIVE MÁS campaign and IMC program developed to launch the Doritos Locos Tacos.
This chapter does not go into a great amount of detail regarding the process of creating and producing the
advertisement. If more detail is desired on areas such as art and layout, copywriting or print and broadcast
production students might be referred to a more traditional advertising principles book such as
Contemporary Advertising by William F. Arens, Michael Weigold and Christian Arens. There are also
numerous books available on the creative process such as Creative Strategy in Advertising by A. Jerome
Jeweler and Bonnie L. Drewniany and Creative Advertising: Theory and Practice by Sandra E. Moriarty.
Students interested in specific areas of the creative process such as copywriting or layout can be referred
to some of the books in these areas such as Creative Advertising by Mario Pricken, The Design of
Advertising by Roy Paul Nelson, Advertising Copywriting by Philip Ward Burton and Fundamentals of
Copy & Layout by Albert C. Book and C. Dennis Schick.
1. The chapter opener discusses the new “LIVE MÁS” campaign for Taco Bell. Analyze the creative
strategy for this campaign, giving attention to the type of creative appeals used as well as the
advertising execution. (L01,02)
The LIVE MÁS campaign for Taco Bell has used a variety of creative appeals and executions. One
of the best known ads was the “Viva Young” commercial that debuted on the 2013 Super Bowl and
was one of the most popular spots on the big game. The commercial features a group of senior
citizen sneaking out of their retirement home late at night and embarking on a night of partying that
includes dancing, getting tattoos, sneaking into swimming pools and other escapades. They eventually
end up at a Taco Bell for a “Fourthmeal’ before returning home. The purpose of the ad is to show that
you are never too old to Live Mas. This commercial is clearly an emotional appeal that uses a
combination of executions but is best classified as an entertaining humorous execution. It should also
be noted that the spot uses music very effectively as a Spanish version of Fun’s hit song “We Are
Young” is integrated very well into the commercial. Taco Bell has used a number of other types of
advertising appeals and executions to help with the launch of the Doritos Locos Tacos. For example
several spots for the DLTs relied on user-generated content. One spot is called “Road Trip” and is
based on a video posted on YouTube showing a consumer who drove over 900 miles to find a DLT
while another featured a series of Instagram posts strung together showing a consumers taking their
first bite of a Cool Ranch DLT. Another popular TV commercial is the launch spot for the Cool
Ranch DLT called “World’s Most Obvious Idea” which capitalized on the swell of consumers
wondering when Taco Bell would make a Cool Ranch version of the new product. The humorous
spot uses a form of a slice of life execution by showing various scenes of people eating a Nacho
Cheese DLT as they go about their business and daily lives but noting that “they should make a Cool
Ranch one.” All of the advertising for Taco Bell is very upbeat and designed to promote the positive
experience consumers have at Taco Bell while building an image for the company as a lifestyle brand.
Examples of television commercials used by Taco Bell can be found on the company’s YouTube
channel.
9-8
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
2. Discuss some of the reasons why emotion-based advertising appeals are effective. Find an example of
a company or brand that is using an advertising campaign based on emotional appeals and analyze its
effectiveness. (L01)
Emotional appeals relate to the consumer's social and/or psychological needs for purchasing a product
or service. Emotional appeals are most appropriate for products and services where social and/or
psychological needs and feelings are important or where consumers need to be reached on an
emotional level. Many consumer products are difficult to differentiate on a functional/utilitarian basis
and advertisers often turn to appeals to emotions to create feelings, images and beliefs that can be
activated when the consumer uses the product. Moreover, marketers recognize that commercials must
be meaningful to consumers, as well as entertaining, and emotional appeals are often the best way to
touch the consumer and hold their interest. Emotional appeals are not, however, limited to consumer
products that are difficult to differentiate. Appeals to emotions are also used for major purchases such
as automobiles, financial investments, and many other purchases. Figure 9-1 lists various personal
psychological states (safety, security, fear, joy, nostalgia, pride) as well as social-based feelings or
needs (recognition, status, respect, approval) that can be used as the basis for emotional advertising
appeals. Students should have no trouble finding ads that use social and psychological needs as the
basis for their appeal. However, they should be encouraged to discuss whether the needs appealed to
in the ad are appropriate for the product or service they are analyzing.
3. Explain the concept of transformational advertising. Find an example of a company that is using
transformational ads and discuss how the ads might enhance the experience of using the product or
service. (L01)
A transformational ad is one which associates the experience of using (consuming) the advertised
brand with a unique set of psychological characteristics which would not be typically be associated
with the brand experience to the same degree without exposure to the advertisement.
Transformational ads create feelings, images meanings, and beliefs about the product or service that
may be activated when consumers use it and thus "transforms" their interpretation of the usage
experience.
There are many good examples of how companies use transformational advertising to enhance the
consumption experience of consumers. McDonald’s has used TV commercials showing parents or
grandparents enjoying the experience of taking their children or grandchildren to the fast food
restaurant and enjoying a bonding experience with them. These types of commercials can be very
effective as they can make the experience of a trip to McDonalds with a child richer, warmer and
more enjoyable. The “Find Your Beach’ campaign for Corona Extra beer that is discussed in the
chapter is also a very good example of transformational advertising as the ads are designed to
preserve Corona’s iconic beach image while extending the Corona state of mind beyond the sun, sand
and surf. Advertising for Skyy vodka is another good of transformational advertising as it associates
the brand with cinematic-based cocktail moments. The advertising campaign resonates very well
with the target market of 21 to 34 year-old, urban metro consumers and has helped establish an
emotional connection between them and the brand. The high-impact ads do not contain any copy but
rather rely on stylish, seductive visuals that set up story lines but leave the interpretation up to the
mind of the reader. Other forms of marketing communication have been used to build the cinematic
image for Skyy including sponsorship of independent film festivals, event marketing the
commissioning of short films that include a “cocktail moment” which can be shown at film festivals
and on the Skyy vodka web site. In terms of transformational advertising, the strong association
between Skyy vodka and cinema should be activated when consumers are using the brand which will
enhance the consumption experience.
9-9
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
4. Discuss the reasons marketers might use user-generated content (UGC) for an advertising campaign.
Do you agree with the decision by Ford to rely on UGC for the advertising done to support the “Fiesta
Movement: A Social Remix” campaign? Why or why not? (L01,02)
There are a number of reasons why marketers are utilizing user-generated content (UGC) in their
advertising campaigns. One of the primary reasons is that it provides a way to take advantage of
crowd-sourcing and the creative ideas that come from it. While advertising agencies are used because
of their creative expertise, many excellent creative ideas can come from the masses. A very good
example of this is the “Crash the Super Bowl” contest run each year by Frito Lay whereby two spots
are aired during the big game that were created by amateurs on a limited budget. Some of these UGC
spots have been among the most popular appearing on the Super Bowl each year and they won the
USA TODAY ad meter polling as the most popular spot on the big game three out of four years from
2009 to 2012. UGC ads are also used as a way of getting consumers more engaged with a company or
brand, particularly through social media. A number of companies are now using contests and other
types of promotions that encourage consumers to submit ads, photos, ideas for product use, and other
materials as a way of increasing consumer engagement. It should also be noted that UGC can be a
very effective way to promote a company or brand, particularly through social media. When
consumers see that their friends and associates are talking about a product/service or brand through
social media they may perceive it as more credible and also be more likely to go see what others are
saying about it.
The decision by Ford to use UGC by making all of the TV, print and digital advertising used to
launch the2 014 Fiesta crowd-sourced was a way of taking the Fiesta Movement to another level.
First all it should be noted that the original Fiesta Movement social media campaign (which is
discussed in Chapter 5) was very successful. A major reason for its success was that through the
realm of social media, consumers got a unique look at how real people felt about the Fiesta. Not only
did they get drivers’ opinions of the car, they got to see videos that drivers made about their Fiestas,
bringing an added dimension to the insight the campaign offered other consumers. Thus, Ford
decided that it would build further on the success of UGC by having consumers develop the
advertising used for the 2014 Fiesta launch as well. It should be noted that the Social Remix
campaign included integration with traditional, digital and social platforms such as Facebook,
Twitter, Google, and YouTube as well as shows such as American Idol and events like music
festivals and the Summer X games on ESPN. It is truly an integrated campaign that has resonated
very well with the millenials Ford is targeting for the Fiesta.
5. What is meant by the mere exposure effect? Discuss how banner ads that appear on various websites
might take advantage of the mere exposure effect. (L01, 02)
The mere exposure effect refers to the tendency for novel stimuli to be like more or rated more
favorably after repeated exposure to them. Banner ads that appear on various websites can take
advantage of this phenomenon simply by being presented to consumers who may have a tolerance for
excessive exposure to them. This suggests that online advertising such as various types of banner ads
may have positive effects through the incidental exposure that takes place when consumers visit a
website. This provides support for the cost per impression contextual approach to online advertising
whereby marketers try to maximize the number of exposures to their banner ads by placing them on
various web sites that reach their target audience. The goal of this type of online advertising is to
maximize consumer exposure to the banner ad as the mere exposure effect predicts that favorable
affect will as a result of consumers simply seeing these messages repeatedly.
9-10
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
6. Choose three of the advertising execution techniques discuss in the chapter and find examples of
advertisements that are using them. Discuss why the marketers might be using these particular ad
execution techniques. (L02)
A number of advertising execution techniques are discussed in the chapter and students should be
encouraged to select three of them to analyze and find examples of their use. We discuss two of them
here to as an example of how this question might be answered.
The slice-of-life format relies on a problem-solution approach that is often presented with a little
drama. These spots usually begin by showing consumers facing or talking about a problem such as
bad breath, dingy laundry, dandruff, headaches, or dry skin. The short drama always ends with the
problem being resolved by the advertiser’s product. Many advertisers feel that the slice-of-life format
is a more interesting and effective way to present their message than just making performance or
efficacy claims. Consumers purchase products to solve problems and marketers feel the slice-of-life
execution format is an effective way of registering a product feature or benefits and showing how it
can resolve common problems we encounter in our daily lives. The slice-of-life execution format is
very popular among packaged-goods companies such as Procter & Gamble because it is an effective
way of connecting with consumers by showing common situations or problems they encounter in
their everyday lives.
Some business-to business marketers use a variation of the slice-of-life technique known as slice-of-
death advertising which involves showing the negative consequences that can result when companies
make the wrong decision in choosing a vendor or service provider. B-to-B marketers use this
advertising execution technique to demonstrate how their products and services can be used to solve
their customers’ business problems and how they are better than their competitors. This execution
style is often used in conjunction with a fear appeal although some companies, such as Fed Ex, also
integrate humor into their slice-of-death commercials.
Another execution technique is dramatization where the focus is on telling a short story with the
product or service as the star. The approach is similar to a slice-of-life execution in that it usually
relies on a problem/solution approach but uses more excitement and suspense in telling the story.
Products and services for which there are significant consequences or outcomes associated with their
use or performance are good candidates for the use of dramatization executions. Dramatization is an
effective way to draw the viewer into the action and hopefully to get them to experience the feelings
and concerns of the characters. For example, Exhibit 9-22 shows some images from the TV
commercial for the Buick Enclave which uses dramatization by showing a family coming home from
trip and landing at an airport on a cold and snowy night. As the plane touches down the man uses the
MyBuick remote start feature to start the vehicle so that is nice and warm when the family gets off of
the shuttle bus and into the Enclave. This commercial fits the five steps of a dramatization
commercial noted by Moriarty and discussed on p. 317.
7. Discuss some of the reasons a marketer might choose to create a personality symbol or character to
represent the company or brand. Analyze the strategy behind Dos Equis’ use of “The Most
Interesting Man in the World’ campaign. Why has this campaign been so effective? (L02)
Marketers might choose to create a personality symbol or character for their company or brand for a
number of reasons. One of the major reasons is that a personality symbol or character can be an
effective way to draw attention to a company’s advertising and a way to break through the clutter of
competing ads. They can also be a way to build and maintain an identity for a company or brand,
particularly when the character is well liked by consumers. They can also bring some continuity to an
advertising campaign as consumers will be seeing the person or character regularly and thus can
associate him/her or the character with the company or brand. For example, Progressive Insurance has
9-11
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
used the Flo character for many years and when a commercial for the company airs, most viewers can
immediately identify the advertiser. Of course the key to using personality symbols is to find or
create one that is viewed favorably by consumers. While there are many examples of how personality
symbols have been used successfully, there are many cases where they have not been effective.
“The Most Interesting Man in the World” for Dos Equis has been a very successful campaign and is
an example of how great creative strategy and execution can be used to differentiate a brand in a
competitive product category and drive sales. Beer is a very heavily advertised product and it can be
very difficult to break through the competitive clutter, particularly for a smaller brand such as Dos
Equis which does not have the media budget to have a large share-of-voice. As noted in the chapter,
the agency EuroRSCG recognized that they had to develop an advertising campaign that would create
an identity for Dos Equis as a distinctive and desirable premium brand that was different from other
imports. One of the major reasons for the success of the campaign is that it did not rely on
sophomoric humor, images of sexy women or clichés. The big idea behind this campaign was the
creation of a brand personality symbol who they portrayed as “The Most Interesting Man in the
World” and appeals to the desires of import beer drinkers to be perceived as interesting. The ads
deliver the key message that Dos Equis is the beer of choice for interesting people. It is important to
note that the success of this campaign is based on more than creative advertising as EuroRSCG has
used a variety of other IMC tools such as experiential promotions (The Most Interesting Man in the
World Show) and an engaging web site where they have areas such as The Most Interesting Academy
which delivers online advice on how to live a more interesting life. This campaign is a very good
example of how a big idea can be leveraged into creative advertising as well as a multifaceted IMC
program that helps develop a distinctive image for a brand and drive sales.
8. Discuss the role of headlines and in a print advertisement. What is the difference between a direct
headline and an indirect headline and when might each be used? (L03)
The most important function or role of the headline is to attract the readers' attention and make them
interested in the remainder of the message. Headlines can also perform a segmentation function by
engaging the attention and interest of consumers who may be most likely to buy a particular product
or service. Some ads use little or no body copy so the headline must work with the illustration or
visual portion of the ad to communicate the entire advertising message. Subheads are secondary
headlines that are usually smaller than the main headline but larger than the body copy. Subheads are
often used to enhance the readability of the message by breaking up large amounts of body copy and
highlighting key sales points. Their content often reinforces the headline and advertising slogan or
theme.
A direct headline is very straightforward and informative in terms of the message presented and the
target audience the ad is directed toward. Examples are headlines that make an announcement or
provide news or information to the reader. Indirect headlines are not straightforward but rather may
be designed to create attention, interest or curiosity through the use of questions, provocations, or
challenges. Direct headline are used quite often when marketers have a specific product attribute or
benefit they want to communicate or are making a promise or offering something that is very likely to
be of interest to the reader. Indirect headlines are often more effective at attracting readers’ attention
and interest because they provoke curiosity which can be a way to motivate readers to become more
involved with the advertisement. Students should find an example of ads that use direct and indirect
headlines.
9-12
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
9. Discuss the role of music in advertising. Find an example of a television commercial that is using a
song and discuss the role the music plays in delivering the message. (L03)
Music can play a variety of roles and functions in commercials. In many spots, the role of music is
primarily to provide a pleasant background or to help create the appropriate mood or setting for the
commercial. In some ads the role of music is much more central to the delivery of the advertising
message. It can be used to break through clutter, help establish an image or position, or add emotion
or feeling. Music can work through a classical conditioning process whereby it creates positive
feelings or affect that become associated with the product or service being advertised. Music can also
create a positive mood state that can make the consumer more receptive toward the advertising
message.
Companies/brands pay large sums of money for the rights to use these songs such as because they feel
the music is central to the feeling or image they want to create in the commercial. For example,
Google has used Lady Gaga’s hit song “Edge of Glory” in commercials for its Chrome web browser
while Citibank has used Alicia Keys’ song “Girl on Fire” in its commercials. General Motors used the
music from Led Zeppelin’s hit song “Rock and Roll” in its commercials for Cadillac as part of its
effort to attract baby boomers by creating a more hip image for the brand. Microsoft licensed the
rights to use the classic Rolling Stones song “Start Me Up” in ads for its Windows 95 operating
system as the music helped deliver a message regarding the integral role the operating system plays in
the functioning of a personal computer. The company also licensed the rights to Madonna’s hit song
“Ray of Light” for use in ads introducing its new XP software as the company felt that the lyrics were
very appropriate for promoting a technology product such as the XP software. The use of the
Madonna song also helped attract and hold attention to the commercials because of her popularity and
star power. Apple has also made music an important part of the advertising used to launch new
products such as various versions of its iPod, iPhone and iPad.
Students should be encouraged to find an example of a current advertising campaign that is using a
song and analyze the role the music plays in delivering the message. There are a number of
advertisers that are rely heavily on the use of music in their advertising such as Kia, Apple, Nike,
Coca Cola, PepsiCo and many others.
10. Choose a current advertising campaign and analyze it with respect to the creative guidelines discussed
in the last section of the chapter. Identify any areas where you feel the campaign does not meet the
guidelines and discuss why this is so. (L04)
The last section of the chapter discusses criteria or guidelines that can be used for evaluating the
output from the creative process of advertising. Some of these concern factors that are not directly
accessible and thus more difficult to evaluate, such as consistency with marketing and advertising
objectives. However, answers to many of these questions are judgmental in nature and can be
evaluated such as appropriateness for the target audience, communication of a clear and convincing
message, whether the creative overwhelms the message, appropriateness for the media environment,
and whether the ads are truthful and tasteful. Students should be encouraged to choose a particular
campaign, conduct some research on it in the business press or trade publications, and then evaluate
the creative approach as well as some of the individual ads against these guidelines. Excellent sources
of information that can be helpful to students in this assignment are the ad reviews that appear in
publications such as Advertising Age, Adweek, and Brandweek
9-13
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
11. IMC Perspective 9-3 discusses the legendary “1984” commercial used to introduce the Apple
Macintosh personal computer. Why do you think Apple chose to never run this ad again after the
Super Bowl, given its popularity and impact? Do you think the “1984” sort would be as effective
today as it was 30 years ago? Why or why not? (L03,04)
Apple’s decision to never run the famous “1984” commercial after the Super Bowl given the
popularity of the spot was very interesting. Usually when a company has a commercial that receives
the attention this spot received, they try to capitalize on its popularity by airing it many times. Thus
Apple’s decision not to do so is very interesting and has been the subject of debate and speculation for
more the past 30 years. One reason Apple may have chosen not to air it again was that it received so
much media attention in the weeks following the Super Bowl that they did not really need to do so as
the television networks and local stations were doing it for them. It is likely that Apple recognized
that the commercial was something special and would generate more attention and discussion if it was
not shown again. By not showing the spot, Apple was able to add to the mystique surrounding it. It
should be noted that there was not an Internet in 1984 so there really was no other way for consumers
to see the famous commercial if Apple did not show it. It should also be noted that the “1984”
commercial was very controversial and Apple’s board of directors did not want to run it on the Super
Bowl. While the commercial did generate a great deal of media attention, Apple may have felt that a
better strategy was to let the media and the public talk about it rather than keep showing it. It should
be noted that the while Steve Jobs loved the “1984” spot and believed it would have a great impact, it
did not test well in market research studies. In hindsight, it is clear that Apple made the right decision
by not airing the ad again and moving on to other elements of its IMC programs such as the 20-page
insert that appeared in Time and Newsweek magazines and the series of product-focused commercials
that highlighted the features of the Macintosh. Much has been written about the “1984” commercial
to celebrate the 30th anniversary of its airing. A very interesting article about the spot can be found
online at: http://tv.yahoo.com/blogs/tv-news/5-things-you-didn-t-know-about-apple-s--1984--super-
bowl-ad--like-how-it-almost-didn-t-air-194148445.html.
It is very difficult to determine whether the “1984” spot would be as effective today as it was 20 years
ago. The commercial was definitely very novel in terms of its creative execution at the time and very
different that the typical TV spot airing at that time. Advertisers have pushed the creative envelope
much further over the past 30 years and the divergence of the spot might not be as great. However,
one could argue that even today this commercial would be perceived a very bold and daring. You
might show the spot and ask your students what they think about it and have them discuss it from a
creative perspective.
An advertising appeal refers to the basis or approach used in the advertisement to elicit some
consumer response or influence feelings toward the product, service, or cause. The creative execution
style refers to the way in which a particular appeal is turned into an advertising message and
presented to the consumer. A particular appeal can be executed in a variety of ways and a particular
means of execution can be applied to a variety of advertising appeals. For example, an informational
appeal that focuses on a product's features or advantages can be executed through a straight-sell or
factual message, a demonstration or a comparison. A particular execution technique such as animation
could be used for an informational/rational appeal or for an emotional appeal. Students should be
encouraged to analyze the particular appeals and execution styles used in selected ads.
9-14
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
13. IMC Perspective 9-1 discusses the need for a creative revolution in online advertising. Discuss how
online advertising differs from the type of advertising done in traditional media such as print or
television and the challenges marketers face when advertising on Internet web sites. (L01)
Online advertising can take various forms including various types of banner ads such as skyscrapers
and leaderboards, text-only ads that are used for paid search, webisodes and video. Many online
video ads are similar to or the same as the commercials that are aired on television. One of the
challenges facing marketers using online advertising is that getting consumer to attend to and engage
with an online ad can be very difficult as doing so takes them away from the content on the website.
Television and radio ads air during commercial breaks and do not compete for viewers’ attention
during a program while print ads often appear on separate pages of a magazine or newspaper and can
be easily attended to or ignored. The clutter problem that traditional media advertising faces is also
an issue for online advertisers. IMC Perspective 9-1 discusses some of the ways marketers can
address some of these issues and design more effective online ads.
14. Discuss how teaser advertising might be used to introduce a new product or brand or to reposition an
existing brand. What factors should marketers take into consideration when using a teaser campaign?
Teaser advertising is designed to build curiosity, interest, and/or excitement about a product/service
or brand by talking about it but not actually showing it. Teasers can also be used to draw attention to
upcoming advertising campaigns and generate interest and publicity for them. Teaser ads are often
used to introduce a new product or brand such as automobiles, movies or television shows. They can
also be used to reposition an existing brand as the curiosity and interest they generate can create some
excitement and intrigue that can help increase consumer involvement and make them more receptive
to subsequent advertising. When using a teaser campaign marketers will have to consider several
factors. They must make sure the teaser generates enough interest and/or curiosity among the target
audience to be effective. If the message is too subtle, consumers may not even attend to it. Marketers
must also be careful not to extend their teaser campaigns too long as this can create confusion among
consumers or even generate negative reactions. As noted in the text, you have to give consumers
enough information to hold their attention and interest yet maintain some level of mystery, intrigue
and or curiosity.
15. Why do many advertisers pay large sums of money to celebrities to do the voiceovers for their
commercials? Do you think consumers recognize the voices of the celebrities doing the commercials?
Is it necessary that they recognize them for the commercials to be effective?
Advertisers will often pay as much as $500,000 to celebrities just to have them do the voiceovers for
their commercials. Some celebrities prefer this more subtle form of product endorsement as they do
not have to appear in the ads and thus can avoid the potential negative image of being perceived as
“selling out” and pitching products. Advertisers and agencies that pay these large sums of money for
celebrity voiceovers argue that a voice consumers have heard before is reassuring and makes the
message more effective. They also argue that some celebrities have very distinctive and engaging
voices that communicate very effectively.
It is difficult to say whether consumers recognize the celebrities doing the voiceovers in many
commercials. Actors who have very distinctive voices may be recognized such as Donald Sutherland
(Volvo), Morgan Freeman (VISA), Demi Moore (Verizon Wireless), and Jeff Goldblum (Apple
Computer). However, most consumers probably do not recognize the celebrities doing the voiceover
in many commercials. It is not necessary that consumers recognize the celebrity’s voice for the
commercial to be effective. Distinctive voices are often part of the talent offered by actors and
actresses as they may be help them be perceived a certain way (honest, humble, sincere, funny and
the like). The voice characteristics that help make them popular entertainers may also be effective for
television commercial voiceovers.
9-15
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 09 - Creative Strategy: Implementation and Evaluation
16. The chapter discuses how the campaign featuring the Aflac duck has been very successful in
increasing awareness as well as sales for the supplemental insurance company. Why do you think
this campaign has been so successful? What challenges does Aflac face by continuing to use the duck
as the focal point of the campaign?
The AFLAC campaign is a very good example of how a company can take a cute character such as a
duck and turn it into a personality symbol that can effectively deliver an advertising message with
which the company can become identified. Aflac, which is an acronym for American Family Life
Assurance Company, sells insurance policies which supplement primary health plans. The company’s
various insurance plans are sold through independent agents who work with customers in putting
together a program that best meets their needs. However, advertising plays an important role in
making consumers aware of the company and interested in learning more about its insurance plans.
Since this campaign was first introduced in 2000, awareness of AFLAC has increased tremendously
and the ads have helped make potential customers more interested in the company. The campaign has
been very popular and has been recognized by a number of major media which has generated a great
deal of publicity for the company and helped increase awareness.
The primary reason the campaign has been so successful is because the humorous commercials have
clearly struck a responsive chord with consumers. The spots featuring the quirky duck in all sorts of
odd places are very entertaining and have been a very effective way to break through the clutter, get
consumer to attend to the ads, and register the Aflac company name. Supplemental insurance is a
product/service category that is not very easy to advertise as consumers are not interested in it or do
not want to address the need for insurance. However, once the agents have the sales lead, it is up to
them to explain Aflac’s insurance programs and close the sale. The campaign has helped increase
Aflac sales as it paves the way for agents who are trying to the company’s supplemental insurance
program and also helps Aflac recruit more agents to handle its products. The iconic duck has become
an important part of Aflac and has recently been integrated into the company’s redesigned corporate
logo. However, the company is reaching the saturation point with regard to awareness as nearly
everyone is now aware of Aflac after being exposed to the ads over the past six years. As discussed
on p. 333, Aflac has had to modify the commercials using the duck after research has showed that
consumers are aware of the company but do not understand its insurance programs. Commercials
using the duck now focus more attention on explaining supplemental insurance and its importance to
consumers.
IMC Exercise
Find an example of a print advertisement or television commercial that uses one of the specific
creative execution techniques discussed in the chapter. Discuss how this ad uses the creative
execution technique and why the advertising agency may have chosen to do use it. Do you feel the
creative execution technique is appropriate for the product or service and communicates effectively
with the target audience? Could one of the other execution techniques discussed in the chapter been
more appropriate for creating the print or television commercial? Explain why.
9-16
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Another random document with
no related content on Scribd:
cohesion and, as a fighting machine, is liable upon these grounds to
be thrown quickly out of gear. Under these circumstances the
observation may perhaps be hazarded that it would be as well before
equipping it with first-class material to make sure that the men were
sufficiently organised to understand its use. At present modern
weapons are unknown to the great bulk of the forces of Afghanistan;
and it cannot be denied that the absence of this quality makes it
more of a menace to itself than to an enemy. Hitherto, there has
been greater variety than method in the Afghan military equipment,
irregularity of pattern distinguishing alike rifle, field-piece and
ammunition, while the education of the officers and the training of the
men has been neglected.
The continuation of these imperfections is due primarily to the
inability of the Amir of Afghanistan to rely upon the loyalty of his
troops. At the same time, their existence appertains to every Oriental
army which is placed solely in native custody. They have always
been a feature of the Afghan service. The condition of the garrison in
the capital perhaps reveals some little superiority over those which
are placed further afield, but it can be affirmed quite truly that the
military qualities of Afghanistan proceed entirely from the inborn
fanaticism of its people and not from the practical organisation of its
active state. Nevertheless under conditions applicable to mountain
warfare the Afghan army could become an invaluable auxiliary;
although its capacity, as well as its determination, to offer any
prolonged resistance are matters of doubt. Defects could be
removed by re-organisation; good qualities enhanced by careful
training under British officers or by the despatch of selected Afghan
officers and men for training with our own troops.
In spite of the obduracy of Habib Ullah over this point, he has
made known his intention of falling back upon the support of the
Indian Government when his own arms have been defeated. This
contingency, which is liable to arise at the outset of a war with any
foreign power, imposes upon the Government of India a thankless
burden, in no way lessened by the proposal of the Amir to create in
Kabul an Afghan Staff College, and the determination of the Imperial
Government to avoid insistence upon what is, by no means, an
unreasonable precaution. As matters rest at present unless change
is introduced the preposterous conceit, which distinguishes the
Afghans, is destined to receive an unwelcome shock. Nevertheless
the Amir cannot be persuaded to place his military affairs in the
hands of the Indian Government; since, now that the Japanese have
beaten the Russians and, in the mind of the Amir, the Imperial
Government is frightened at the Russian Government, the Afghans
argue, having defeated British arms, that they are now superior to
the Japanese. Therefore, they deny us the possession of any point
of advantage in their country, a consummation which, while not quite
that towards which our diplomacy has been directed, may be
ascribed to the results, in combination, of a policy of friendly
missions and half measures. Now that we have given Habib Ullah
permission to import without check unlimited supplies of arms and
ammunition the disadvantages of such a situation increase rather
than diminish; as it exists so close to the Indian frontier and in a way
in which it cannot be controlled by the Indian Government, it
behoves the Imperial Government to come to a definite decision at
once with regard to its line of action in relation to Afghanistan.