CBC HOUSEKEEPING NCII - Tunay 1

TESDA-OP-CO-01-F11
(Rev.No.00-03/08/17)
COMPETENCY-BASED CURRICULUM
A. Course Design
Course Title: HOUSEKEEPING NC II
Nominal Duration: 436 hours
Qualification Level: NC II
Course Description: This course is designed to enhance the knowledge, skills

and attitude of staff in housekeeping services, preparing
guest’s rooms, providing valet/butler service, laundering
linen and guest’s clothes, cleaning premises and
equipment in accordance with industry standards. It
covers the basic, core and common competencies in
HOUSEKEEPING NC II.
Trainee Entry
Requirements: Trainees or students who wish to enter this training
should possess the following requirements:
 can communicate in basic English both oral and

written
 can perform basic mathematical computation
Course Structure
Basic Competencies
No. of Hours: (18 hours)
Unit of Nominal
Module Title Learning Outcomes
Competency Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey 5 hours
workplace workplace workplace information*
communication communication 1.1.2 Speak English at a basic
operational level
1.1.3 Participate in workplace
meetings and
discussions
1.1.4 Perform duties following
workplace instructions *
1.1.5 Complete relevant work-
related documents
1.1.6 Gather data/ information*
1.1.7 Assess gathered data/
information*
1.1.8 Record and present
information*
2. Work in team 2.1 Working in 2.1.1 Describe team 5 hours
environment team role and scope*
environment 2.1.2 Identify one’s role and
responsibility within a
team*
2.1.3 Work as a team member*
2.1.4 Work effectively with
colleagues
2.1.5 Work in socially diverse
environment
2.1.6. Identify routine problems*
2.1.7. Look for solutions to
routine problems*
2.1.8. Recommend solutions to
problems*
3. Practice career 3.1 Practicing 3.1.1 Integrate personal 4 hours
professionalism career objectives with
professionalism organizational goals
3.1.2 Set and meet work
priorities
3.1.3 Maintain professional
growth and development
3.1.4. Manage one’s emotion*
3.1.5. Develop reflective
practice*
3.1.6. Boost self-confidence and
develop self-regulation*
4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks 4 hours
occupational occupational 4.1.2 Evaluate hazards and
health and health and risks
safety safety 4.1.3 Control hazards and risks
procedures procedures 4.1.4 Maintain OHS awareness
4.1.5 Perform basic first-aid
procedures
4.1.6. Identify OSH compliance
requirements*
4.1.7. Prepare OSH
requirements for
compliance*
4.1.8. Perform tasks in
accordance with relevant
OSH policies and
procedures*
Common Competencies
No. of Hours: (18 hours)
Unit of Nominal
Module Title Learning Outcomes
Competency Duration
1. Develop and 1.1 Developing 1.1.1 Seek information on the 4 hours
update industry and updating industry
knowledge industry 1.1.2 Update industry knowledge
knowledge 1.1.3 Develop and update local
knowledge
1.1.4 Promote products and
services to customers
1.1.5. Identify opportunities to do
things better*
1.1.6. Discuss and develop
ideas with others*
1.1.7. Integrate ideas for change
in the workplace*
2.Observe 2.1 Observing 2.1.1 Follow hygiene procedures 3 hours
workplace workplace 2.1.2 Identify and prevent
hygiene hygiene hygiene risks
procedures procedures
3. Perform 3.1 Performing 3.1.1 Plan and prepare for task 3 hours
computer computer to be undertaken
operations operations 3.1.2 Input data into computer
3.1.3 Access information
using computer
3.1.4 Produce/ output data using
computer system
3.1.5 Maintain computer
equipment and systems
4. Perform 4.1 Performing 4.1.1 Follow workplace 4 hours
workplace and workplace and procedures for health,
safety practices safety practices safety and security
practices
4.1.2 Perform child protection
duties relevant to the
tourism industry
4.1.3 Observe and monitor
people
4.1.4 Deal with emergency
situations
4.1.5 Maintain safe personal
presentation standards
4.1.6 Maintain a safe and secure
workplace
4.1.7. Identify the efficiency and
effectiveness of resource
utilization*
4.1.8. Determine causes of
inefficiency and/or
ineffectiveness of resource
utilization*
4.1.9. Convey inefficient and
ineffective environmental
practices*
5. Provide 5.1 Providing 5.1.1 Greet customer 4 hours
effective effective 5.1.2 Identify needs of customers
customer customer 5.1.3 Deliver service to customer
service service 5.1.4 Handle queries through use
of common business tools
and technology
5.1.5 Handle complaints/ conflict
situations, evaluation and
recommendations
5.1.6. Apply entrepreneurial
workplace best practices*
5.1.7. Communicate
entrepreneurial workplace
best practices*
5.1.8. Implement cost-effective
operations
Core Competencies
(400 hours)
Unit of Module Title Learning Outcomes Nominal

Competency Duration
1. Provide 1.1. Providing 1.1.1 Receive housekeeping 70 hours
housekeeping housekeeping requests
services to services to 1.1.2 Provide/ Service
guests guests housekeeping requests
1.1.3 Provide advice to guest
1.1.4 Liaise with other
departments
2. Clean and 2.1. Cleaning and 2.1.1 Set up equipment and 70 hours
prepare rooms preparing trolleys
for incoming rooms for 2.1.2 Access rooms for servicing
guests incoming 2.1.3 Make up beds
guests 2.1.4 Clean and clear rooms
2.1.5 Clean and store trolleys
and equipment
3. Provide valet/ 3.1. Providing 3.1.1 Provide valet services to 60 hours
butler service valet/ butler guests
service 3.1.2 Display professional
standards
3.1.3 Care for guest property
4. Laundry linen 4.1. Laundering 4.1.1 Collect laundry for 70 hours
and guest linen and laundering functions
clothes guest clothes 4.1.2 Perform laundering
functions
4.1.3 Process laundered item
4.1.4 Return laundered item
5. Clean public 5.1. Cleaning 5.1.1 Select and set up 70 hours
areas, facilities public areas, equipment and materials
and equipment facilities and 5.1.2 Apply cleaning technique
equipment 5.1.3 Clean dry and wet areas
5.1.4 Maintain and store cleaning
equipment and chemicals
6. Deal with/ 6.1 Dealing with/ 6.1.1 Determine the level of 60 hours
handle handle intoxication
intoxicated intoxicated 6.1.2 Apply appropriate
guests guests procedures
6.1.3 Comply with legislation
Assessment Methods: Demonstration

Observation
Interviews/Questioning
Simulation/ Practical test
Written Examination
Portfolio Assessment
Course Delivery: Modular/ self-paced

Peer teaching/ mentoring
Demonstration
Film viewing
Practical application
Resources:
Recommended list of tools, equipment and materials for the training of a
maximum of 25 trainees for Housekeeping NC II are as follows:
TOOLS EQUIPMENT
Qty. ITEMS Qty. ITEMS
5 pcs. Mops 1 unit Projector Screen
5 pcs. Brushes 1 unit LCD
5 pcs. Brooms 1 unit Electric Fan
5 pcs. Buckets 1 pc. First Aid Cabinet
5 pcs. Dust Pans 1 pc. Instructor’s desk chairs
2 pcs. Garbage Receptacles 3 pcs. Fire Extinguisher
Sorting Baskets/ Laundry
5 pcs. 2 pcs. Emergency light
Baskets
1 pc. Step Ladder 2 pcs. Directional Signage
2 pcs. Squeegee 2 units Air condition
Armed Chairs or Rectangular
2 pcs. Water Hoses 25 units
tables & chairs for 25 students
10 pcs. Lint Free Cleaning Cloths 1 unit Telephone
10 pcs. Scrubbing Foam 1 unit Computer
10 pcs. Dish Sponges 1 unit TV
5 pcs. Spray Bottles 1 unit Video player
1 unit Refrigerator or Mini Bar
5 pcs. Anti-Static Dusters
Refrigerator (Small Refrigerator)
25 pcs. Gloves 1 unit Hairdryer
5 pcs. Caution Signs 1 pc. Shelving
5 pcs. Mop Squeezer 1 pc. Cart/ Trolley
MATERIALS 1 unit Coffee Maker
1 unit Electric kettle/Electric jug/
2 reams Bond paper
Thermal Jug
25 pcs. Folders 1 unit Toilet Caddy
1 pc. Logbook 1 unit Carpet sweeper
2 pcs. White Board 1 unit Vacuum cleaner (dry and wet)
1 unit Polisher (electric with
5 pcs. Whiteboard Markers
complete accessories
2 pcs. Whiteboard Eraser 1 unit Washer
5 pcs. Marking Pen 1 unit Dryer
2 pcs. Stationery 1 unit Flat iron
2 sets Linen (for single bed) 1 pc. Ironing board
2 sets Linen (for double bed) 1 pc. Steam pressers
1 set Glassware 1 pc. Sorting shelves
1 set cutlery 1 unit Drying cleaning machine
1 pack Tea Cleaning Agents
1 pack Coffee 5 liters Cleaning detergents
1 pack Sugar 5 liters Liquid detergents
1 pack Creamer 5 liters Cleaning solution
1 pack Biscuits 5 liters Sanitizing agents
1 unit Bed (Single) 5 liters Fabric softener
1 unit Bed (Queen) 5 liters Chlorine bleach
1 pc Holy bible 5 liters All-purpose detergents
2 pairs Slippers 5 liters Stain removing agents
1 pc. Flashlight 2 units Furniture and floor polishers
1 set Light fittings 5 cans Air fresheners
1 pc. Mirrors 5 cans Pesticides
5 pcs. Wardrobes 5 cans Deodorizers
5 pcs. Hangers 5 cans Toilet disinfectants
5 for each Variety of linen and clothing
item
Protective Clothing
items and fabrics
Discretionary supplies 5 pcs. Overalls
5 Fruits (assorted) 5 pcs. Jackets
5 cans Beverages (assorted) 25 pcs. Aprons
5 pcs. Chocolates (assorted) 15 pcs. Goggles
Training resources/ materials 25 pcs. Masks
Enterprise promotional
25 pcs. 25 pcs. Headwear/ hairnet
materials
Waterproof clothing and
25 pcs. Local tourist information 10 pcs.
footwear
5 pcs. Magazines
5 pcs. Newspapers
2 pcs. Lodging agreement
Housekeeping textbooks/
5 pcs.
references
NOTE: Implementation of the training program can be made possible through a
MOA between the Training school and Industry to defray the high cost of
equipment and facilitates which the school cannot afford.
Facilities:
Space Requirement Size in Meters Area in Sq. Total Area in
Meters Sq. Meters
Lecture 8 x 5 m. 40 sq. m. 40 sq. m.
Demo Mock/ Room 4 x 6 m. 24 sq. m. 24 sq. m.
Learning Resource 3 x 5 m. 15 sq. m. 15 sq. m.
Center
Facilities Equipment/ 24 sq. m.
Circulation Area
Total workshop area: 114 sq. m.
Qualification of
Instructors/Trainers:
Must be a holder of National TVET Trainers Certificate (NTTC) Level I in

Housekeeping NC II
Must be physically and mentally fit
Have at least 2 years relevant job/industry experience
B. Modules of Instruction
Basic Competencies: 18 hours
Unit of Competency: Participate in workplace communication

Module Title: Participating in workplace communication
Module Descriptor: This module covers the knowledge, skills and
attitudes required to gather, interpret and convey
information in response to workplace
requirements.
Summary of Learning Outcomes:

LO1. Obtain and convey workplace information*
LO2. Speak English at a basic operational level
LO3. Participate in workplace meetings and discussions
LO4. Perform duties following workplace instructions*
LO5. Complete relevant work- related documents*
LO6. Gather data/ information*
LO7. Assess gathered data/ information*
LO8. Record and present information*
Details of Learning Outcomes:
LO1. Obtain and convey workplace information

Assessment Assessment
Contents Conditions Methodologies
Criteria Methods
1.1 Specific and 1. Effective  Telephone  Group  Demonstration
relevant verbal and  Notebook discussion  Observation
information is nonverbal  Writing  Interaction  Interviews/
accessed from communication materials  Practice Questioning
appropriate 2. Medium of  Computer session
sources communication with Internet
1.2 Effective in the connection
questioning, workplace
active 3. Organizational
listening and policies
speaking skills 4. Lines of
are used to Communication
gather and
convey
information
1.3 Appropriate
medium is
used to
transfer
information
and Ideas
1.4 Appropriate
non- verbal
communication
is used
1.5 Appropriate
lines of
communication
with
supervisors
and
colleagues
are identified
and followed
1.6 Defined
workplace
procedures for
the location
and storage of
information
are used
1.7 Personal
interaction is
carried out
clearly and
concisely
LO2. Speak English at a basic operational level

Criteria Methods
2.1 Simple 1. Effective  Telephone  Group  Demonstration
conversations communication  Notebook discussion  Observation
on familiar  Writing  Interaction  Interviews/
topics with materials  Practice Questioning
work  Computer session
colleagues is with Internet
participated connection
2.2 Simple
verbal
instructions
or requests
are
responded
to
2.3 Simple
requests are
made
2.4 Routine
procedures
are
described
2.5 Likes,
dislikes and
preferences
are
expressed
2.6 Different
forms of
expression
in English is
identified
LO3. Participate in workplace meetings and discussions

Criteria Methods
3.1 Team 1. Different  Telephone  Group  Demonstration
meetings modes of  Notebook discussion  Observation
are attended communication  Writing  Interaction  Interviews/
on time 2. Written materials  Practice Questioning
3.2 Own communication
 Computer session
opinions are with Internet
clearly connection
expressed
and those of
others are
listened to
without
interruption
3.3 Meeting
inputs are
consistent
with the
meeting
purpose and
established
protocols
3.4 Workplace
interactions
are
conducted in
a courteous
manner
3.5 Questions
about simple
routine
workplace
procedures
and maters
concerning
working
conditions of
employment
are asked
and
responded
to
3.6 Meetings
outcomes
are
interpreted
and
implemented
LO4. Perform duties following workplace instructions

Criteria Methods
4.1 Written 1. Communication  Telephone  Group  Demonstration
notices and procedures  Notebook discussion  Observation
instructions and systems  Writing  Interaction  Interviews/
are read and 2. Workplace materials  Practice Questioning
interpreted etiquette  Computer session
in with Internet
accordance connection
with
organization
al guidelines
4.2 Routine
written
instruction
are followed
based on
established
procedures
4.3 Feedback is
given to
workplace
supervisor
based
instructions/
information
received
4.4 Workplace
interactions
are
conducted in
a courteous
manner
4.5 Where
necessary,
clarifications
about
routine
workplace
procedures
and matters
concerning
conditions of
employment
are sought
and asked
from
appropriate
sources
4.6 Meetings
outcomes
are
interpreted
and
implemented
LO5. Complete relevant work-related documents

Criteria Methods
5.1 Range of 1. Workplace  Telephone  Group  Demonstration
forms forms and  Notebook discussion  Observation
relating to documents  Writing  Interaction  Interviews/
conditions of 2. Technology materials  Practice Questioning
employment relevant to the  Computer session
are enterprise and with Internet
completed the connection
accurately individual’s
and legibly work
5.2 Workplace responsibilities
data is
recorded on
standard
workplace
forms and
documents
5.3 Basic
mathematic
al processes
are used for
routine
calculations
5.4 Errors in
recording
information
on forms/
documents
are
identified
and properly
acted upon
5.5. Reporting
requirements
to supervisor
are
completed
according to
organizational
guidelines
LO6. Gather data/ information

Criteria Methods
6.1 Evidence, 1. Organizational  Evidence of  Group  Oral evaluation
facts and protocols competent discussion  Written Test
information 2. Confidentiality performance  Lecture  Observation
are collected and accuracy should be  Demonstration  Presentation
6.2 Evaluation, 3. Legislation, obtained by  Role Play
terms of policy and observing an
reference procedures individual in an
and relating to the information
conditions conduct of management
are reviewed evaluations role within the
to determine workplace or
whether operational or
data/ simulated
information environment
falls within
project scope
LO7. Assess gathered data/ information

Criteria Methods
7.1 Validity of 1. Business  Evidence of  Group  Oral evaluation
data/ mathematics competent discussion  Written Test
information and statistics performance  Lecture  Observation
is assessed 2. Data analysis should be  Demonstration Presentation
7.2 Analysis techniques/ obtained by  Role Play
techniques procedures observing an  Practical
are applied individual in an exercises
to assess information
data/ management
information role within the
7.3 Trends and workplace or
anomalies operational or
are identified simulated
7.4 Data analysis environment
techniques
and
procedures
are
documented
7.5
Recommenda
tions are
made on
areas of
possible
improvement
LO8. Record and present information

Criteria Methods
8.1 Studied data/ 1. Reporting  Evidence of  Group  Oral evaluation
information are requirements competent discussion  Written Test
recorded to a range of performance  Lecture  Observation
8.2 audiences should be  Demonstration Presentation
Recommendations2. Organizational obtained by  Role Play
are analysed for values, ethics observing an  Practical
action to ensure and codes of individual in an exercises
they are conduct information
compatible with management
the project’s role within the
scope and terms workplace or
of reference operational or
8.3 Interim and simulated
final reports are environment
analysed and
outcomes are
compared to
the criteria
established at
the outset
8.4 Findings are
presented to
stakeholders
Unit of Competency: Work in team environment

Module Title: Working in team environment
Module Descriptor: This module covers the skills, knowledge and
attitudes to identify role and responsibility as a
member of a team

LO1. Describe team role and scope*
LO2. Identify one’s role and responsibility within team*
LO3. Work as a team member*
LO4. Work effectively with colleagues
LO5. Work in socially diverse environment
LO6. Identify routine problems*
LO7. Look for solutions to routine problems*
LO8. Recommend solutions to problems*
LO1. Describe team role and scope

Criteria Methods
1.1 The role and 1. Group  Access to  Discussion  Demonstration
objective of structure relevant  Interaction  Observation
the team is 2. Group workplace or  Simulation  Interviews/
identified development appropriately games questioning
from 3. Sources of simulated
available information environment
sources of  Materials
information relevant to the
1.2 Team activity or
parameters, tasks
reporting
relationships
and
responsibilities
are identified
from team
discussions
and
appropriate
external
sources
LO2. Identify one’s role and responsibility within a team

Criteria Methods
2.1 Individual 1. Team roles  Access to  Discussion  Demonstration
role and and relevant  Interaction  Observation
responsibilities objectives workplace or  Simulation  Interviews/
within the 2. Team appropriately games questioning
team structure and simulated
environment parameters environment
are identified 3. Team  Materials
2.2 Roles and development relevant to the
responsibility activity or
of other team tasks
members are
identified and
recognized
2.3 Reporting
relationships
within team
and external
to team are
identified
LO3. Work as a team member

Criteria Methods
3.1 Effective and 1. Communication  Access to  Discussion  Demonstration
appropriate process relevant  Interaction  Observation
forms of 2. Workplace workplace or  Simulation  Interviews/
communications communication appropriately games questioning
used and protocol simulated
interactions 3. Team thinking environment
undertaken with 4. Process of  Materials
team members team relevant to the
who contribute development activity or
to known team 5. Workplace tasks
activities and context
objectives
3.2 Effective and
appropriate
contributions
made to
complement
team activities
and objectives,
based on
individual skills
and
competencies
and workplace
context
3.3 Observed
protocols in
reporting using
standard
operating
procedures
3.4 Contribute to
the development
of team work
plans based on
an
understanding of
team’s role and
objectives and
individual
competencies of
the members
LO4. Work effectively with colleagues

Criteria Methods
4.1 Information is 1.Group  Access to  Discussion  Demonstration
communicated planning and relevant  Interaction  Observation
clearly and in decision- workplace or  Simulation  Interviews/
concise making appropriately games questioning
manner using process simulated
appropriate environment
communication  Materials
techniques relevant to the
4.2 Relationships activity or
are tasks
established
and
maintained
effectively
with
colleagues
4.3 Work
activities are
performed
within the
team to
ensure
achievement
of team goals
LO5. Work in socially diverse environment

Criteria Methods
5.1 Customers 1. Specific  Access to  Discussion  Demonstration
and diversity relevant  Interaction  Observation
colleagues issues workplace or  Simulation  Interviews/
from diverse 2. Communicate appropriately games questioning
back grounds appropriately, simulated
are consistent environment
communicate with the  Materials
d with, in all culture of the relevant to the
verbal and workplace activity or
non-verbal tasks
forms
5.2 Cross cultural
misunderstandin
gs are dealt
with, taking
account of
cultural
considerations
LO6. Identify routine problems

Criteria Methods
6.1 Routine 1. Current  Access to a  Group  Case
problems or industry workplace over discussion  Formulation
procedural hardware and an extended  Lecture  Life Narrative
problem software period, or a  Demonstration  Inquiry
areas are products and suitable  Role playing (Interview)
identified services method of  Standardized
6.2 Problems to 2. Industry gathering test
be maintenance, evidence of
investigated service and operating
are defined helpdesk ability over a
and practices, range of
determined processes situations
6.3 Current and
conditions procedures
of the 3. Industry
problem standard
are diagnostic
identified tools
and 4. Malfunctions
documented and
resolutions
LO7. Look for solutions to routine problems

Criteria Methods
7.1 Potential 1. Operating  Access to a  Group  Case
solutions to systems workplace over discussion  Formulation
problem are 2. Root cause an extended  Lecture  Life Narrative
identified analysis period, or a  Demonstration  Inquiry
7.2 suitable  Role playing (Interview)
Recommendations method of  Standardized
about possible gathering test
solutions are evidence of
developed, operating
documented, ability over a
ranked and range of
presented to situations
appropriate
person for
decision
LO8. Recommend solutions to problems

Criteria Methods
8.1 Implementation 1. Standard  Access to a  Group  Case
of solutions are procedures workplace discussion  Formulation
planned 2. Documentation over an  Lecture  Life Narrative
8.2 Evaluation of produce that extended  Demonstration  Inquiry
implemented recommends period, or a  Role playing (Interview)
solutions are solution to suitable  Standardized
planned problems method of test
8.3 Recommended gathering
solutions are evidence of
documented and operating
submit to ability over a
appropriate range of
person for situations
confirmation
Unit of Competency: Practice career professionalism
Module Title: Practicing career professionalism
Module Descriptor: This module covers the knowledge, skills and
attitudes in promoting career growth and
advancement.

LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development
LO4. Manage one’s emotion*
LO5. Develop reflective practice*
LO6. Boost self-confidence and develop self-regulation*
LO1. Integrate personal objectives with organizational goals

Criteria Methods
1.1 Personal 1.Company  Workplace or  Discussion  Demonstration
growth and policies assessment  Interaction  Observation
work plans 2.Intra and location  Role play  Interviews/
are pursued Interpersonal  Case studies/ questioning
towards skills scenarios
improving the 3. Communication
qualifications skills
set for the
profession
1.2 Intra- and
interpersonal
relationships
are
maintained in
the course of
managing
oneself
based on
performance
evaluation
1.3 Commitment
to the
organization
and its goal is
demonstrated
in the
performance
of duties
LO2. Set and meet work priorities
Criteria Methods
2.1 Competing 1. Company  Workplace or  Discussion  Demonstration
demands are operations, assessment  Interaction  Observation
prioritized to procedures location  Role play  Interviews/
achieve and  Case studies/ questioning
personal, standards scenarios
team and 2. Work values
organizational and ethics
goals and (Code of
objectives Conduct,
2.2 Resources Code of
are utilized Ethics)
efficiently and
effectively to
manage work
priorities and
commitments
2.3 Practices
along
economic use
and
maintenance
of equipment
and facilities
are followed
as per
established
procedures
LO3. Maintain professional growth and development

Criteria Methods
3.1 Trainings 1. Personal  Workplace or  Discussion  Demonstration
and career hygiene assessment  Interaction  Observation
opportunities practices location  Role play  Interviews/
are identified 2. Fundamental  Case studies/ questioning
and availed rights at scenarios
of based on work
job including
requirements gender
3.2 Recognitions sensitivity
are sought/
received and
demonstrate
d as proof of
career
advancement
3.3 Licenses
and/ or
certifications
relevant to
job and
career are
obtained and
renewed
LO4. Manage one’s emotion

Criteria Methods
4.1Self-  Self-  Access to  Discussion  Demonstration
management management workplace  Interactive or simulation
strategies strategies and resources Lecture with oral
are identified  Enablers and  Case studies  Brainstorming questioning
4.2 Skills to work barriers in  Demonstration  Case problems
independently achieving  Role-playing involving
and to show personal and workplace
initiative, to career goals diversity issues
be  Techniques
conscientious, in handling
and negative
persevering emotions and
in the face of unpleasant
setbacks and situation in
frustrations the
are workplace
developed
4.3 Techniques
for effectively
handling
negative
emotions
and
unpleasant
situation in
the
workplace
are
examined
LO5. Develop reflective practice

Criteria Methods
5.1 Personal 1. Basic SWOT  Access to  Small Group  Demonstration
strengths and analysis workplace Discussion or simulation
achievements, 2. Strategies to and resource  Interactive with oral
based on self- improve  Case studies Lecture questioning
assessment one’s attitude  Brainstorming  Case problems
strategies and in the  Demonstration involving
teacher workplace  Role-playing workplace
feedback are 3. Gibbs’ diversity issues
contemplated Reflective
5.2 Progress Cycle/Model
when seeking
and
responding to
feedback from
teachers to
assist them in
consolidating
strengths,
addressing
weaknesses
and fulfilling
their potential
are monitored
5.3 Outcomes of
personal and
academic
challenges by
reflecting on
previous
problem
solving and
decision
making
strategies and
feedback from
peers and
teachers are
predicted
LO6. Boost self-confidence and develop self-regulation

Criteria Methods
6.1 Efforts for 1. Four  Access to  Small Group  Demonstration
continuous components workplace and Discussion or simulation
self- of self- resource  Interactive with oral
improvement regulation Case studies Lecture questioning
are 2. Personality  Brainstorming  Case problems
demonstrated development  Demonstration involving
6.2 Counter- concepts Role-playing workplace
productive 3. Self-help diversity issues
tendencies at concepts
work are
eliminated
6.3 Positive
outlook in life
are
maintained.
Unit of Competency: Practice occupational health and safety procedures

Module Title: Practicing occupational health and safety procedures
Module Descriptor: This module covers the outcomes required to
comply with regulatory and organizational
requirements for occupational health and safety.
LO1. Identify hazards and risks
LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain OHS awareness
LO5. Perform basic first-aid procedures
LO6. Identify OSH compliance requirements*
LO7. Prepare OSH requirements for compliance*
LO8. Perform tasks in accordance with relevant OSH policies and procedures*
LO1. Identify hazards and risks

Criteria Methods
1.1 Safety 1. Safety and  Workplace or  Lecture  Observation
regulations health assessment Discussion  Interviews
and protocol location  Case study
workplace 2. OHS  OHS personal  Plant tour
safety and procedures records  Symposium
hazard and  PPE
control practices  Health
practices and and records
procedures regulations
are clarified 3. Hazards/
and explained risks
based on identification
organization and control
procedures skills
1.2 Hazards/risks
in the
workplace and
their
corresponding
indicators are
identified to
minimize or
eliminate risk
to co-workers,
workplace and
environment
in accordance
with
organization
procedures
1.3 Contingency
measures
during
workplace
accidents, fire
and other
emergencies
are
recognized
and
established in
accordance
with
organization
procedures
LO2. Evaluate hazards and risks

Criteria Methods
2.1 Terms of 1. OHS  Workplace or  Lecture  Observation
maximum procedures assessment Discussion  Interviews
tolerable and practices location  Case study
limits which and  OHS personal  Plant tour
when regulations records  Symposium
exceeded will 2. OHS  PPE
result in harm indicators  Health
or damage 3. THS issues records
are identified and/or
based on concerns and
threshold identified
limit values safety
(TLV) hazards
2.2 Effects of the reporting
hazards are
determined
2.3 OHS issues
and/or
concerns and
identified
safety
hazards are
reported to
designated
personnel in
accordance
with
workplace
requirements
and relevant
workplace
OHS
legislation
LO3. Control hazards and risks

Criteria Methods
3.1 Occupational 1. OHS  Workplace or  Lecture  Observation
Health and procedures assessment Discussion  Interviews
Safety and practices location  Case study
(OHS) and  OHS personal  Plant tour
procedures regulations records  Symposium
for 2. PPE types  PPE
controlling and uses  Health
hazards/ 3. Hazards/Risk records
risks in identification
workplace and control
are skills
consistently 4. Organization
followed safety and
3.2 Procedures health
for dealing protocol
with
workplace
accidents,
fire and
emergencie
s are
followed in
accordance
with
organization
OHS
policies
3.3 Personal
protective
equipment
(PPE) is
correctly
used in
accordance
with
organization
OHS
procedures
and
practices
3.4 Appropriate
assistance
is provided
in the event
of a work
place
emergency
in
accordance
with
established
organization
protocol
LO4. Maintain OHS awareness

Criteria Methods
4.1 Emergency- 1. OHS  Workplace or  Lecture  Observation
related drills indicators assessment Discussion  Interviews
and trainings 2. Safety location  Case study 
are consciousness  OHS personal  Plant tour
participated 3. Health records  Symposium
in as per consciousness  PPE
established 4. Personal  Health
organization Hygiene records
guidelines practices
and 5. OHS issues/
procedures concern
4.2 OHS recording
personal
records are
completed
and updated
in
accordance
with work
place
requirements
LO5. Perform basic first-aid procedures

Criteria Methods
5.1 Situation is 1. Hazards/risks  Workplace or  Lecture  Observation
assessed in identification assessment Discussion  Interviews
accordance and control location  Case study
with skills  OHS personal  Plant tour
accepted 2. First-aid records  Symposium
practice procedures  PPE
5.2 Basic first- and practices  Health
aid 3. Communication records
techniques skills
is applied in 4. Safe manual
accordance handling of
with casualty
established
first-aid
procedures
and
enterprise
policy
5.3 Details of the
incident is
communicat
ed in a
timely
manner
according to
enterprise
policy
LO6. Identify OSH compliance requirements

Criteria Methods
6.1 Relevant 1. OSH  Facilities,  Lecture  Written Exam
OSH preventive materials tools  Group  Demonstration
requirements, and control and equipment Discussion  Observation
regulations, requirements necessary for  Interviews /
policies and 2. Hierarchy of the activity Questioning
procedures Controls
are identified 3. Hazard
in accordance Prevention
with and Control
workplace 4. Standard
policies and emergency
procedures plan and
6.2 OSH activity procedures
non- in the
conformities workplace
are conveyed
to appropriate
personnel
6.3 OSH
preventive
and control
requirements
are identified
in accordance
with OSH
work policies
and
procedures
LO7. Prepare OSH requirements for compliance

Criteria Methods
7.1 OSH work 1. Resources  Facilities,  Lecture  Written Exam
activity necessary to materials tools  Group  Demonstration
material, execute and equipment Discussion  Observation
tools and hierarchy of necessary for  Interviews /
equipment controls the activity Questioning
requirements 2. Work
are identified standards
in and
accordance procedures
with 4. Safe handling
workplace procedures
policies and of tools,
procedures equipment
7.2. Required and materials
OSH 5. Different
materials, OSH control
tools and measures
equipment
are acquired
in
accordance
with
workplace
policies and
procedures
7.3. Required
OSH
materials,
tools and
equipment
are
arranged/
placed in
accordance
with OSH
work
standards
LO8. Perform tasks in accordance with relevant OSH policies and procedures*
Criteria Methods
8.1 Relevant 1. OSH work  Facilities,  Lecture  Written Exam
OSH work standards materials tools  Group  Demonstration
procedures 2. Industry and equipment Discussion  Observation
are related work necessary for  Interviews /
identified in activities the activity Questioning
accordance 3. General OSH
with principles
workplace 4. OSH
policies and Violations
procedures Non-
8.2 Work compliance
Activities are work
executed in activities
accordance
with OSH
work
standards
8.3 Non-
compliance
work
activities are
reported to
appropriate
personnel
Common Competencies: 18 hours
Unit of Competency: Develop and update industry knowledge

Module Title: Developing and updating industry knowledge
Module Descriptor: This module of competency deals with the
knowledge, skills and attitude required to access,
increase and update industry knowledge. It
includes seek information on the industry and
update industry knowledge

LO1. Seek information on the industry
LO2. Update Industry knowledge
LO3. Develop and update local knowledge
LO4. Promote products and services to customers
LO5. Identify opportunities to do things better*
LO6. Discuss and develop ideas with others*
LO7. Integrate ideas for change in the workplace*
LO1. Seek information on the industry

Criteria Methods
1.1 Sources of 1. Over view of  Sources of  Lecture  Interviews/
information quality information on  Group Questioning
on the assurance in the industry Discussion  Individual/
industry are the industry  Industry  Individual/ Group Project
correctly knowledge Group or Report
identified Assignment
and  Field visit
accessed  Video
1.2 Information presentation
to assist
effective
work
performance
is obtained in
line with job
requirements
1.3 Specific
information
on sector of
work is
accessed
and updated
1.4 Industry
information
is correctly
applied to
day-to-day
work
activities
LO2. Update Industry knowledge

Criteria Methods
2.1 Informal 1. Role of  Sources of  Lecture  Interviews/
and/or formal individual staff information on  Group Questioning
research is members the industry Discussion  Individual/
used to  Industry  Individual/ Group Project
update knowledge Group or Report
general Assignment
knowledge of  Field visit
the industry  Video
2.2 Updated presentation
knowledge is
shared with
customers
and
colleagues
as
appropriate
and
incorporated
into day-
today
working
activities
LO3. Develop and update local knowledge

Criteria Methods
3.1 Local know 1. Industry  Sources of  Lecture  Interviews/
ledge is information information on  Group Questioning
developed to sources the industry Discussion  Individual/
assist  Industry  Individual/ Group Project
queries on knowledge Group or Report
local/ Assignment
national  Field visit
tourism  Video
industry presentation
3.2 Local
knowledge is
updated
using
informal
and/or formal
research
3.3 Contact with
local
communities
is maintained
LO4. Promote products and services to customers

Criteria Methods
4.1 Promotional 1. Ready skills  Sources of  Lecture  Interviews/
initiatives needed to information on  Group Questioning
are access the industry Discussion  Individual/
described industry  Industry  Individual/ Group Project
that may be information knowledge Group or Report
used to 2. Basic Assignment
promote competency  Field visit
products skills  Video
and services needed to presentation
4.2 Selling skills access the
are applied internet
according to
customer
needs
LO5. Identify opportunities to do things better

Criteria Methods
5.1 Opportunities 1. Roles of  Pens, papers  Interactive  Psychological
for individuals in and writing Lecture and behavioral
improvement suggesting implements  Appreciative Interviews
are identified and making  Cartolina Inquiry  Performance
proactively in improvements  Demonstration Evaluation
 Manila papers
own area of  Group work  Life Narrative
work Inquiry
5.2 Information  Review of
are gathered portfolios of
and evidence and
reviewed third-party
which may workplace
be relevant reports of on-
to ideas and the-job
which might performance
assist in  Standardized
gaining assessment of
support for character
idea strengths and
virtues applied
LO6. Discuss and develop ideas with others
Criteria Methods
6.1 People who 1. Positive  Pens, papers  Interactive  Psychological
could provide impacts and and writing Lecture and behavioral
input to ideas challenges in implements  Appreciative Interviews
for innovation  Cartolina Inquiry  Performance
improvements 2. Types of
 Manila papers  Demonstration Evaluation
are identified changes and  Group work  Life Narrative
6.2 Ways of responsibility Inquiry
approaching  Review of
people to portfolios of
begin sharing evidence and
ideas are third-party
selected workplace
6.3 Meeting is reports of on-
set with the-job
relevant performance
people  Standardized
6.4 Ideas for assessment of
follow up are character
review and strengths and
selected virtues applied
based on
feedback
6.5 Critical
inquiry
method is
used to
discuss and
develop ideas
with others
LO7. Integrate ideas for change in the workplace

Criteria Methods
7.1 Critical 1. Seven habits  Pens, papers  Interactive  Psychological
inquiry method of highly and writing Lecture and behavioral
is used to effective implements  Appreciative Interviews
integrate people  Cartolina Inquiry  Performance
different ideas 2. Basic  Demonstration Evaluation
 Manila papers
for change of research skills  Group work  Life Narrative
key people Inquiry
7.2 Summarizing,  Review of
analyzing and portfolios of
generalizing evidence and
skills are used third-party
to extract workplace
salient points in reports of on-
the pool of
ideas the-job
7.3 Reporting performance
skills are  Standardized
likewise used to assessment of
communicate character
results strengths and
7.4 Current virtues applied
Issues and
concerns on
the systems,
processes and
procedures, as
well as the
need for simple
innovative
practices are
identified
Unit of Competency: Observe workplace hygiene procedures

Module Title: Observing workplace hygiene procedures
Module Descriptor: This module of competency deals with the knowledge,
skills and attitudes in observing workplace hygiene
procedures. It includes following hygiene procedures and
identifying and preventing hygiene risks.

LO1. Follow hygiene procedures
LO2. Identify and prevent hygiene risks
LO1. Follow hygiene procedures

Criteria Methods
1.1 Workplace 1. Typical  Hygiene  Lecture  Demonstration
hygiene hygiene and procedures,  Demonstration  Written
procedures control actual or  Role-play Examination
are procedures simulated  Case study  Interviews/
implemented in the workplace, Questioning
in line with hospitality products used
enterprise and tourism in hotel/
and legal industries restaurant /
requirements 2. Overview of tourism
1.2 Handling legislation workplace
and storage and
of items are regulation in
undertaken relation to
in line with food
enterprise handling,
and legal personal and
requirements general
hygiene
LO2. Identify and prevent hygiene risks

Criteria Methods
2.1 Potential 1. Knowledge on  Hygiene  Lecture  Demonstration
hygiene factors which procedures,  Demonstration  Written
risks are contribute to actual or  Role-play Examination
identified in work place simulated  Case study Interviews/
line with hygiene workplace, Questioning
enterprise problems products used
procedures 2. General in hotel/
2.2 Action to hazards in restaurant /
minimize and handling of tourism
remove risks food, linen workplace
are taken and laundry
within scope and garbage,
of individual including
responsibility major causes
of enterprise/ of
legal contamination
requirements and cross-
2.3 Hygiene infection
risks beyond 3. Sources of
the control and reasons
of individual for food
staff poisoning
members
are reported
to the
appropriate
person for
follow up
Unit of Competency: Perform computer operations

Module Title: Performing computer operations
Module Descriptor: This module covers the knowledge, skills and attitudes
and values needed to perform computer operations which
includes inputting, accessing, producing and transferring
data using the appropriate hardware and software

LO1. Plan and prepare for task to be undertaken
LO2. Input data into computer
LO3. Access information using computer
LO4. Produce/output data using computer system
LO5. Maintain computer equipment and systems
LO1. Plan and prepare for task to be undertaken

Criteria Methods
1.1 Requirements 1. Main parts of  Computer  Lecture  Interviews/
of task are computer hardware with  Group Questioning
determined 2. Relevant peripherals Discussion  Practical
1.2 Appropriate types of  Appropriate  Tutorial or Demonstration
hardware and software software self-pace  Observation
software is  Demonstration
selected  Practice
according to session
task assigned
and required
outcome
1.3 Task is
planned to
ensure OH & S
guidelines and
procedures are
followed
LO2. Input data into computer

Criteria Methods
2.1 Data are 1. Storage  Computer  Lecture  Interviews/
entered into devices and hardware with  Group Questioning
the basic peripherals Discussion  Practical
computer categories of  Appropriate  Tutorial or Demonstration
using memory software self-pace  Observation
appropriate 2. Basic  Demonstration
program/ ergonomics  Practice
application of keyboard session
in and
accordance computer
with use
company
procedures
2.2 Accuracy of
information
is checked
and
information
is saved in
accordance
with
standard
operating
procedures
2.3 Inputted
data are
stored in
storage
media
according to
requirements
2.4 Work is
performed
within
ergonomic
guidelines
LO3. Access information using computer

Criteria Methods
3.1 Correct 1. Main types  Computer  Lecture  Interviews/
program/ of computers hardware with  Group Questioning
application is and basic peripherals Discussion  Practical
selected features of  Appropriate  Tutorial or Demonstration
based on job different software self-pace  Observation
requirements operating  Demonstration
3.2 Program/ systems  Practice
application 2. OH & S session
containing principles and
the responsibilities
information
required is
accessed
according to
company
procedures
3.3 Desktop icons
are correctly
selected,
opened and
closed for
navigation
purposes
3.4 Keyboard
techniques
are carried
out in line
with OH&S
requirements
for safe use
of keyboards
LO4. Produce/output data using computer system

Criteria Methods
4.1 Entered 1. Calculating  Computer  Lecture  Interviews/
data are computer hardware with  Group Questioning
processed capacity peripherals Discussion  Practical
using  Appropriate  Tutorial or Demonstration
appropriate software self-pace  Observation
software  Demonstration
commands  Practice
4.2 Data are session
printed out
as required
using
computer
hardware/
peripheral
devices in
accordance
operating
procedures
4.3 Files and
data are
transferred
between
compatible
systems
using
computer
software,
hardware/
peripheral
devices in
accordance
with
standard
operating
procedures
LO5. Maintain computer equipment and systems
Criteria Methods
5.1 Systems for 1. General  Computer  Lecture  Interviews/
cleaning, security hardware with  Group Questioning
minor 2. Viruses peripherals Discussion  Practical
maintenance  Appropriate  Tutorial or Demonstration
and software self-pace  Observation
replacement  Demonstration
of  Practice
consumables session
are
implemented
5.2 Procedures
for ensuring
security of
data,
including
regular back-
ups and virus
checks are
implemented
in accordance
with standard
operating
procedures
5.3 Basic file
maintenance
procedures
are
implemented
in line with
the standard
operating
procedures
5.4 Document
systems are
maintained
Unit of Competency: Perform workplace and safety practices
Module Title: Performing workplace and safety practices
skills and attitudes in following health, safety and security
practices. It includes dealing with emergency situations
and maintaining safe personal presentation standards

LO1. Follow workplace procedures for health, safety and security practices
LO2. Perform child protection duties relevant to the tourism industry
LO3. Observe and monitor people
LO4. Deal with emergency situations
LO5. Maintain safe personal presentation standards
LO6. Maintain a safe and secure workplace
LO7. Identify the efficiency and effectiveness of resource utilization*
LO8. Determine causes of inefficiency and/or ineffectiveness of resource
utilization*
LO9. Convey inefficient and ineffective environmental practices*
LO1. Follow workplace procedures for health, safety and security practices
Criteria Methods
1.1 Correct 1. Systems,  Procedures  Lecture  Demonstration
health, safety Processes Manual on  Demonstration  Interviews/
and security and safety,  Role-play Questioning
procedures Operations security,  Simulation  Written
are followed in 1.1. Workplace health and Examination
line with health, emergency
legislation, safety and  Availability of
regulations security tools,
and enterprise procedures equipment,
procedures supplies and
1.2 Breaches of materials
health, safety
and security
procedures
are identified
and reported
in line with
enterprise
procedure
1.3 Suspicious
behavior or
unusual
occurrence
are reported
in line with
enterprise
procedure
LO2. Perform child protection duties relevant to the tourism industry

Criteria Methods
2.1 Issue of 1. Child  Procedures  Lecture  Demonstration
sexual protection Manual on  Demonstration  Interviews/
exploitation duties safety,  Role-play Questioning
of children is relevant to security,  Simulation  Written
identified tourism health and Examination
2.2 National, industry emergency
regional and 1.1. Rules,  Availability of
international regulations, tools,
actions are policies and equipment,
described to laws supplies and
prevent the materials
sexual
exploitation
of children
2.3 Actions that
can be
taken in the
workplace
are
described to
protect
children
from sexual
exploitation
LO3. Observe and monitor people

Criteria Methods
3.1 Areas and 1.Communication  Procedures  Lecture  Demonstration
people who 1.1 Interactive Manual on  Demonstration  Interviews/
require communication safety,  Role-play Questioning
observation with others security,  Simulation  Written
and 1.2 Interpersonal health and Examination
monitoring is skills emergency
prepared 1.3 Good  Availability of
3.2 Observation working tools,
and attitude equipment,
monitoring 1.4 Ability to supplies and
activities are work quietly; materials
implemented with
3.3 Apprehension cooperation;
of offenders patience,
are carefulness,
determined cleanliness
3.4 Offenders are and aesthetic
arrested values
according to 1.5 Ability to
enterprise focus on task
procedures at hand
3.5 Administrative
responsibilities
are fulfilled
LO4. Deal with emergency situations

Criteria Methods
4.1 Emergency 1. Systems,  Procedures  Lecture  Demonstration
and Processes Manual on  Demonstration  Interviews/
potential and safety,  Role-play Questioning
emergency Operations security,  Simulation  Written
situations 1.1. Emergency health and Examination
are procedures emergency
recognized  Availability of
and tools,
appropriate equipment,
action are supplies and
taken within materials
individual’s
scope of
responsibility
4.2 Emergency
procedures
are followed
in line with
enterprise
procedures
4.3 Assistance
is sought
from
colleagues
to resolve or
respond to
emergency
situations
4.4 Details of
emergency
situations
are reported
in line with
enterprise
procedures
LO5. Maintain safe personal presentation standards

Criteria
Methods
5.1 Safe 1. Systems,  Procedures  Lecture  Demonstration
personal Processes and Manual on  Demonstration  Interviews/
standards Operations safety,  Role-play Questioning
are identified 1.1. Personal security,  Simulation  Written
and followed presentation health and Examination
in line with emergency
enterprise  Availability of
requirements tools,
equipment,
supplies and
materials
LO6. Maintain a safe and secure workplace

Criteria Methods
6.1 Workplace 1. Safety  Procedures  Lecture  Demonstration
health, safety Practices Manual on  Demonstration  Interviews/
and security 1.1 Proper safety,  Role-play Questioning
responsibilities disposal of security,  Simulation  Written
are identified garbage health and Examination
6.2 Framework to 1.2 Practice emergency
maintain safety  Availability of
workplace measures tools,
health, safety 1.3 5S equipment,
and security Implementation supplies and
are and materials
maintained
6.3 Procedures
for identifying
or assessing
health, safety
and security
hazards and
risks are
implemented
6.4 Injuries,
illnesses and
incidents are
investigated
6.5 Organization's
health, safety
and security
effectiveness
are evaluated
LO7. Identify the efficiency and effectiveness of resource utilization
Criteria Methods
7.1 Required 1.1 Importance of  Workplace Lecture Written Exam
resource Environmental  Tools, Group Demonstration
utilization in Literacy materials and Discussion Observation
the 1.2 Environmental equipment Simulation Interviews /
workplace is Work relevant to the Demonstration Questioning
measured Procedures tasks
using 1.3 Waste  PPE
appropriate Minimization  Manuals and
techniques 1.4 Efficient references
7.2 Data are Energy
recorded in Consumptions
accordance
with
workplace
protocol
7.3 Recorded
data are
compared to
determine
the
efficiency
and
effectivenes
s of
resource
utilization
according to
established
environment
al work
procedures
LO8. Determine causes of inefficiency and/or ineffectiveness of resource

utilization
Criteria Methods
8.1 Potential 1. Causes of  Workplace Lecture Written Exam
causes of environmental  Tools, Group Demonstration
inefficiency inefficiencies materials and Discussion Observation
and/ or and equipment Demonstration  Interviews /
ineffectiveness ineffectiveness relevant to the Questioning
are listed tasks
8.2 Causes of  PPE
inefficiency  Manuals and
and/ or references
ineffectiveness
are identified
through
deductive
reasoning
8.3 Identified
causes of
inefficiency
and/ or
ineffectiveness
are validated
thru
established
environmental
procedures
LO9. Convey inefficient and ineffective environmental practices

Criteria Methods
9.1 Efficiency 1. Appropriate  Workplace Lecture Written Exam
and Personnel to  Tools, Group Demonstration
effectivenes address the materials and Discussion Observation
s of environmental equipment Role Play  Interviews /
resource hazards relevant to the Demonstration Questioning
utilization 2. Environmental tasks
are reported corrective  PPE
to actions  Manuals and
appropriate references
personnel
9.2 Concerns
related
resource
utilization
are
discussed
with
appropriate
personnel
9.3 Feedback on
information/
concerns
raised are
clarified with
appropriate
personnel
Unit of Competency: Provide effective customer service
Module Title: Providing effective customer service
skills and attitudes in providing effective customer
service. It includes greeting customer, identifying
customer needs, delivering service to customer, handling
queries through use of common business tools and
technology and handling complaints/conflict situation,
evaluation and recommendation

LO1. Greet customer
LO2. Identify needs of customers
LO3. Deliver service to customer
LO4. Handle queries through use of common business tools and technology
LO5. Handle complaints/conflict situations, evaluation and recommendations
LO6. Apply entrepreneurial workplace best practices*
LO7. Communicate entrepreneurial workplace best practices*
LO8. Implement cost effective operations*
LO1. Greet customer

Criteria Methods
1.1 Customers 1. Communication  Availability of  Lecture  Demonstration
are greeted 1.1 Interactive telephone, fax  Demonstration  Interviews/
according to communication machine,  Role-play Questioning
enterprise with others internet, etc.  Simulation  Observation
procedure  Availability of
1.2 Verbal and data on
non-verbal projects and
communicatio services; tariff
ns are and rates,
appropriate promotional
to the given activities in
situation place etc.
1.3 Non-verbal  Availability of
communicati office supplies
on are
observed
when
responding
to customers
1.4 Sensitivity to
cultural and
social
differences is
demonstrated
LO2. Identify needs of customers
Criteria Methods
2.1 Appropriate 1. Attitude  Availability of  Lecture  Demonstration
interpersona 1.1 Attentive, telephone, fax  Demonstration  Interviews/
l skills are patient machine,  Role-play Questioning
used to and internet, etc.  Simulation  Observation
ensure that cordial  Availability of
customer 1.2 Eye-to-eye data on
needs are contact
1.3 Maintain projects and
accurately teamwork services; tariff
identified and and rates,
2.2 Customer cooperation promotional
needs are activities in
assessed for place etc.
urgency so  Availability of
that priority office
for service supplies
delivery can
be identified
2.3 Customers
are provided
with
information
2.4 Personal
limitation in
addressing
customer
and
colleague
needs is
identified
and where
appropriate,
assistance
is sought
from
supervisor
LO3. Deliver service to customer

Criteria Methods
3.1 Customer  Communication  Availability  Lecture  Demonstration
needs are 1.1 Interpersonal of  Demonstration  Interviews/
promptly skills/ social telephone,  Role-play Questioning
attended to in graces with fax  Simulation  Observation
line with sincerity machine,
enterprise 2. Safety Practices internet,
procedure 2.1 Safe work etc.
3.2 Appropriate practices
rapport is 2.2 Personal  Availability
maintained hygiene of data on
with customer projects
to enable high and
quality service services;
delivery tariff and
3.3 Opportunity to rates,
enhance the promotional
quality of activities in
service and place etc.
products are  Availability
taken of office
wherever supplies
possible
LO4. Handle queries through use of common business tools and technology
Criteria Methods
4.1 Common 1. Theory  Availability  Lecture  Demonstration
business tools 1.1 Selling/up of  Demonstration  Interviews/
and technology selling
techniques telephone,  Role-play Questioning
are used 1.2 Interview fax  Simulation  Observation
efficiently to techniques machine,
determine internet,
customer etc.
requirements  Availability
4.2 Queries/ of data on
information are projects
recorded in line and
with enterprise services;
procedure tariff and
4.3 Queries are rates,
acted upon promotional
promptly and activities in
correctly in line place etc.
with enterprise  Availability
procedure of office
supplies
LO5. Handle complaints/conflict situations, evaluation and recommendations

Criteria Methods
5.1 Guests are 1. Theory  Availability  Lecture  Demonstration
greeted with a 1.1 Conflict of  Demonstration  Interviews/
smile and eye-to- resolution telephone,  Role-play Questioning
eye contact 1.2 Communication fax  Simulation  Observation
5.2 Responsibility process machine,
for resolving the 1.3 Communication internet,
complaint is barriers etc.
taken within limit  Availability
of responsibility of data on
and according to projects
enterprise policy and
5.3 Nature and services;
details of tariff and
complaint are rates,
established and promotional
agreed with the activities in
customer place etc.
5.4 Threats to  Availability
personal safety of office
are identified and supplies
managed to
personal safety
of customers or
colleagues
and appropriate
assistance is
organized
5.5 Appropriate
action is taken to
resolve the
complaint to the
customers
satisfaction
wherever
possible
5.6 Conflict
situations are
resolved within
scope of
individual
responsibility by
applying effective
communication
skills and
according to
enterprise policy
LO6. Apply entrepreneurial workplace best practices

Criteria Methods
6.1 Good 1. Workplace Simulated or  Case Study  Case Study
practices best practices, actual Lecture/  Written Test
relating to policies and workplace Discussion Interview
workplace criteria Tools,
operations are materials
observed and and supplies
selected needed to
following demonstrate
workplace the required
policy tasks
6.2 Quality References
procedures and manuals
and practices Enterprise
are complied procedures
with according manuals
to workplace Company
requirements quality
6.3 Cost- policy
conscious
habits in
resource
utilization are
applied based
on industry
standards
LO7. Communicate entrepreneurial workplace best practices

Criteria Methods
7.1. Observed good 1. Resource Simulated or  Lecture/  Written Test
practices utilization actual Discussion  Interview
relating to 2. Ways in fostering workplace
workplace entrepreneurial Tools,
operations are attitudes: materials
communicated -Patience and supplies
to appropriate -Honesty needed to
person. -Resourcefulness demonstrate
7.2. Observed the required
quality tasks
procedures and References
practices are and manuals
communicated Enterprise
to appropriate procedures
person manuals
2.3. Cost-conscious Company
habits in quality policy
resource
utilization are
communicated
based on
industry
standards
LO8. Implement cost effective operations

Criteria Methods
8.1. Preservation 1. Optimization of Simulated or  Case Study  Case Study
and workplace actual  Lecture/  Written Test
optimization resources workplace Discussion  Interview
of workplace 2. 5S procedures Tools,
resources is and concepts materials
implemented 3. Criteria for cost and supplies
in effectiveness needed to
accordance 4. Workplace demonstrate
with productivity the required
enterprise 5. Impact of tasks
policy entrepreneurial References
8.2. Judicious mindset to and manuals
use of workplace Enterprise
workplace productivity procedures
tools, 6. Ways in manuals
equipment fostering Company
and entrepreneurial quality policy
materials are attitudes:
observed - Quality-
according to consciousness
manual and - Safety-
work consciousness
requirements
8.3. Constructive
contributions
to office
operations
are made
according to
enterprise
requirements
8.4. Ability to
work within
one’s allotted
time and
finances is
sustained
Core Competencies: 400 hours
Unit of Competency: Provide housekeeping services to guests

Module Title: Providing housekeeping services to guests
Module Descriptor: This module of competency deals with the skills and
knowledge required to provide a range of general
housekeeping services to guests.

LO1. Receive housekeeping requests
LO2. Provide/ Service housekeeping requests
LO3. Provide advice to guest
LO4. Liaise with other departments
LO1. Receive housekeeping requests

Criteria Methods
1.1 Guest/ staff 1. Knowledge  Fully operational  Lecture-  Interviews/
housekeeping on typical equipment in an Discussion questioning
requests and housekeepin accommodation  Interaction  Demonstration
service g services environment,  Demonstration  Observation
delivery are and including guests
accepted procedures rooms and
and recorded various
in housekeeping
accordance equipment and
to enterprise solutions
policies and
procedure
1.2 Details of
requests
made are
confirmed
and noted in
accordance
with
enterprise
procedures
1.3 Apologies
are made
when a
request has
arisen from a
delayed
delivery of
service
1.4 Request not
related to
housekeeping
are referred
to
appropriate
department
LO2. Provide/ Service housekeeping requests

Criteria Methods
2.1 Identified 1. Knowledge on  Fully operational  Lecture-  Interviews/
service/ item materials/ equipment in an Discussion questioning
is obtained solutions and accommodation  Interaction  Demonstration
through equipment environment,  Demonstration  Observation
liaison with including guests
other staff in rooms and
accordance various
with housekeeping
enterprise equipment and
procedures solutions
2.2 Required
items are
located and
delivered to
guest room in
accordance
with
enterprise
procedures
2.3 Equipment is
set up in
guest room in
accordance
with the
request of the
guest
2.4 Requested
items are
removed from
guest rooms
in accordance
with
enterprise
procedures
LO3. Provide advice to guest

Criteria Methods
3.1 Guest is 1. Security and Fully  Lecture-  Interviews/
advised on safety operational Discussion questioning
services and procedures as equipment in an  Interaction  Demonstration
items they apply to accommodation  Demonstration  Observation
available housekeeping environment,
through services and including
housekeeping guests guests rooms
department and various
3.2 Guest is housekeeping
advised on equipment and
use of items solutions
delivered to
guest room
3.3 The proper
use of
delivered
item to the
guest room is
demonstrated
to guest
3.4 Liaise with
other staff
and
department
to provide
support
services
LO4. Liaise with other departments
Criteria Methods
4.1 Equipment 1. Demonstrate Fully  Lecture-  Interviews/
malfunction is responding operational Discussion questioning
reported to to multiple equipment in an  Interaction  Demonstration
appropriate and various accommodation  Demonstration  Observation
personnel in types of environment,
accordance guests including
with enterprise guests rooms
procedures and various
4.2 Management housekeeping
is advised on equipment and
dangerous or solutions
suspicious
circumstances
in accordance
with enterprise
procedures
4.3 Other
departments
are updated
on the status
of service
requests
Unit of Competency: Clean and Prepare rooms for incoming guests

Module Title: Cleaning and Preparing rooms for incoming guests
Module Descriptor: This module deals with the skills and knowledge required
from housekeeping attendants to clean and prepare
rooms for incoming guests in a commercial
accommodation establishment.

LO1. Set up equipment and trolleys
LO2. Access rooms for servicing
LO3. Make up beds
LO4. Clean and clear rooms
LO5. Clean and store trolleys and equipment
LO1. Set up equipment and trolleys

Criteria Methods
1.1 Cleaning, 1. The role of Fully equipped  Lecture  Demonstration
supplies room guest rooms Discussion  Observation
and attendant Housekeeping  Interaction  Inspection
equipment storage areas  Demonstration  Written
required for and all examination
servicing housekeeping (optional)
rooms are equipment
correctly required for
selected room cleaning
and
prepared
for use
1.2 Supplies for
trolleys are
accurately
identified
and
selected or
ordered in
sufficient
numbers in
accordance
with
enterprise
procedures
1.3 Trolleys are
safely
loaded with
adequate
supplies in
accordance
with
enterprise
procedures
LO2. Access rooms for servicing

Criteria Methods
2.1 Rooms 1. Types and Fully equipped  Lecture  Demonstration
requiring uses of correct guest rooms Discussion  Observation
service are cleaning  Housekeeping  Interaction  Inspection
correctly chemicals, storage areas  Demonstration  Written
identified equipment and and all examination
based on procedures for housekeeping (optional)
information cleaning equipment
supplied to various required for
housekeeping surfaces and room cleaning
staff materials
2.2 Rooms are
accessed in
accordance
with the
establishment’s
customer
service and
security
procedures
LO3. Make up beds

Criteria Methods
3.1 Beds and 1. Enterprise Fully equipped  Lecture  Demonstration
mattresses procedures guest rooms Discussion  Observation
are and standards  Housekeeping  Interaction  Inspection
stripped, in relation to storage areas  Demonstration  Written
pillows and presentation and all examination
linen are of guest room housekeeping (optional)
checked for equipment
stains and required for
damage room cleaning
rooms are
checked
whether
guests left
any
valuables
3.2 Items with
stains are
immediately
segregated
and
forwarded
to the
Laundry
Department
for proper
processing
3.3 Bed linens
are
replaced in
accordance
with
enterprise
standards
and
procedures
LO4. Clean and clear rooms

Criteria Methods
4.1 Rooms are 1.Cleaning and Fully equipped  Lecture  Demonstration
cleaned in preparation of guest rooms Discussion  Observation
correct multiple rooms Housekeeping  Interaction  Inspection
order and within storage areas  Demonstration  Written
with industry- and all examination
minimum realistic housekeeping (optional)
disruption timeframes equipment
to guests required for
4.2 All furniture, room cleaning
fixtures and
fittings are
cleaned
and
checked in
accordance
with
enterprise
procedures
and
hygiene/
safety
guidelines
4.3 Room
supplies
are
checked,
replenished
or replaced
in
accordance
with
enterprise
standards
and
procedures
4.4 Pests are
promptly
identified
and
appropriate
action is
taken in
accordance
with safety
and
enterprise
procedures
4.5 Rooms are
checked for
any defects
and are
accurately
reported in
accordance
with
enterprise
procedures
4.6 Damaged
items are
recorded in
accordance
with
enterprise
procedures
4.7 Any
unusual or
suspicious
person,
item or
occurrence
is promptly
reported in
accordance
with
enterprise
procedures
4.8 Guest’s
belongings
left in
vacated
rooms are
collected
and stored
in
accordance
with lost
and found
enterprise
procedures
LO5. Clean and store trolleys and equipment

Criteria Methods
5.1 Trolleys and 1. Safe work Fully equipped  Lecture  Demonstration
equipment practices guest rooms Discussion  Observation
are relating to Housekeeping  Interaction  Inspection
cleaned use of storage areas  Demonstration  Written
after use in cleaning and all examination
accordance chemicals housekeeping (optional)
with safety and equipment
and equipment, required for
enterprise bending and room cleaning
procedures manual
5.2 All items handling
are (OHS
correctly compliance)
stored in
accordance
with
enterprise
procedures
5.3 Supplies
and items
are
checked
and
replenished
or
reordered
in
accordance
with
enterprise
procedures
5.4 Additional
housekeeping
services is
provided as
requested
in
accordance
with
enterprise
procedures
5.5 Turn over
procedure
for next
shift is
carried out
in
accordance
with
enterprise
procedures
Unit of Competency: Provide valet/ butler service

Module Title: Providing valet/ butler service
knowledge required to provide valet/ butler services in a
commercial accommodation establishment. This role
would generally be undertaken by staff members with
sound organizational and interpersonal skills within limit of
responsibility.

LO1. Provide valet services to guests
LO2. Display professional standards
LO3. Care for guest property
LO1. Provide valet services to guests

Criteria Methods
1.1 Role of 1. Trade Theory  Workplace  Lecture  Demonstration
valet is 1.1 Valet location Discussion  Observation
defined in service  Interaction  Interaction  Written
accordance and its with others to  OJT examination
with current demonstrate (optional)
enterprise role in the appropriate
policy hospitality interpersonal
1.2 Valet industry skills and
services 2. Roles of valet ability to
are organize
prepared to services
be
delivered
1.3 Valet
services is
delivered
within limit
of
responsibility
1.4 Valet
services is
recorded
LO2. Display professional standards

Criteria Methods
2.1 Rapport is 1. Oral and  Workplace  Lecture  Demonstration
established written location Discussion  Observation
and feelings communication  Interaction  Interaction  Written
of goodwill on building with others to  OJT examination
are enhanced guest rapport demonstrate (optional)
between the
guest within appropriate
limit of interpersonal
responsibility skills and
2.2 Knowledge of ability to
individual organize
guest’s services
records is
accessed
and utilized
to provide
personalized
and quality
services
based on
guest
instructions
and
enterprise
policy
2.3 Valet grooming
and
communication
standards are
followed, in
accordance
with enterprise
policy
LO3. Care for guest property

Criteria Methods
3.1 Luggage is 1. Trade Theory  Workplace  Lecture  Demonstration
set in room 1.1 Protocol for location Discussion  Observation
based on ensuring  Interaction with  Interaction  Written
guest optimum others to  OJT examination
instructions privacy and demonstrate (optional)
and enterprise confidentiality appropriate
policy for all guest interpersonal
3.2 Guest clothes skills and ability
may be to organize
processed services
based on
guest
instructions
and enterprise
policy
3.3 Shoes are
cleaned based
on guest
instructions
3.4 Repairs are
made or
organized
based on
guest
instructions, in
accordance
with enterprise
policy
3.5 Confidentiality
of guest’s
property and
activities is
maintained in
accordance
with legal and
ethical
requirements
Unit of Competency: Laundry linen and guest clothes

Module Title: Laundering linen and guest clothes
knowledge required to work in an on-premise laundry
section in a commercial accommodation establishment
applied to guest laundry, and in-house linen and uniforms.

LO1. Collect laundry for laundering functions
LO2. Perform laundering functions
LO3. Process laundered item
LO4. Return laundered item
LO1. Collect laundry for laundering functions

Criteria Methods
1.1 The role of an 1. Role of an  Variety of  Lecture-  Demonstration
on-premise “on-premise” linen, clothing Discussion  Interview/
laundry is laundry items and  Interaction questioning
identified fabrics  Demonstration  Observation
according to  Industry  Simulation  Written
enterprise laundry examination
policy equipment (optional)
1.2 Guest clothes  Laundry
are picked up Chemicals/
in accordance Solutions
with enterprise
policy
1.3 In-house
items are
picked up in
accordance
with enterprise
policy
LO2. Perform laundering functions

Criteria Methods
2.1 Items are 1. Theory  Variety of  Lecture-  Demonstration
correctly 1.1 Types of linen, clothing Discussion  Interview/
sorted and fabric and items and  Interaction questioning
counted laundry fabrics  Demonstration  Observation
according to equipment  Industry  Simulation  Written
cleaning 1.2 Meaning of laundry examination
process laundry equipment (optional)
required and and dry  Laundry
urgency of the cleaning Chemicals/
item labels on
2.2 Items for clothing Solutions
laundering are 1.3 Key
checked for laundry
stains and are terms
treated using 2. Laundry
the correct chemicals/
process solution
2.3 Laundry
methods are
selected in
accordance
with textile
labeling codes
and based on
fiber and
fabric, dye
fastness,
degree of
spoilage and
washing
instructions
2.4 Laundry
equipment is
operated in
accordance
with
manufacturer’
s instructions
2.5 Any damage
arising from
the laundering
process is
recorded and
appropriate
person(s)
is/are notified
in accordance
with enterprise
procedures
2.6 Cleaning
agents and
chemicals are
used in
accordance
with
manufacturer’s
instructions
and specific
laundry
equipment
2.7 Items are
checked after
the laundering
process to
ensure quality
cleaning
2.8 Pressing and
finishing
processes are
correctly
completed in
accordance
with textile
characteristics
and client
requirements
LO3. Process laundered item

Criteria Methods
3.1 Post 1. Common  Variety of  Lecture-  Demonstration
cleaning guest linen, clothing Discussion  Interview/
laundry laundry items and  Interaction questioning
activity are issues fabrics  Demonstration  Observation
performed in  Industry  Simulation  Written
accordance laundry examination
with equipment (optional)
enterprise  Laundry
policy Chemicals/
3.2 Results of Solutions
cleaning are
checked and
appropriate
additional
action is
taken.
3.3 Internal
record and
billing
instructions
are
processed in
accordance
with
enterprise
procedures
3.4 Necessary
internal
laundry
reports are
produced
LO4. Return laundered item

Criteria Methods
4.1 Guest clothes 1. Safety  Variety of linen,  Lecture-  Demonstration
are delivered Practices clothing items Discussion  Interview/
in accordance 1.2 Hygiene, and fabrics  Interaction questioning
with enterprise health and  Industry  Demonstration  Observation
policy safety laundry  Simulation  Written
4.2 In-house issues on equipment examination
items are laundry  Laundry (optional)
delivered in operations Chemicals/
accordance Solutions
with enterprise
policy
Unit of Competency: Clean public areas, facilities and equipment

Module Title: Cleaning public areas, facilities and equipment
Module Descriptor: This module of competency deals with the knowledge and
skills required in cleaning public areas, facilities and
equipment. It includes selecting and setting up of
equipment and materials; cleaning dry and wet areas; and
maintaining and storing cleaning equipment and
materials.

LO1. Select and set up equipment and materials
LO2. Apply cleaning technique
LO3. Clean dry and wet areas
LO4. Maintain and store cleaning equipment and chemicals
LO1. Select and set up equipment and materials

Criteria Methods
1.1 Equipment 1. Communication  Workplace  Lecture-  Demonstration
are selected 1.1 Communication location Discussion  Interviews/
according to skills, oral and  Cleaning agents,  Interaction  questioning
type of written equipment and  Demonstration  Observation
cleaning to 1.2 Management tools  Written
be done skills
examination
1.2 All 1.3 Staff (optional)
equipment supervision
are checked and handling
if clean and
in safe
working
condition
prior to use
1.3 Suitable dry
and wet
cleaning
agents and
chemicals
are selected
and prepared
in
accordance
with
manufacturer’s
and relevant
occupational
health and
safety
requirements
1.4 Protective
clothing are
selected and
used where
necessary
LO2. Apply cleaning technique

Criteria Methods
2.1 Furniture, 1. Cleaning  Workplace  Lecture-  Demonstration
fixtures, operations location Discussion  Interviews/
ceilings and  Cleaning agents,  Interaction  questioning
wallings are equipment and  Demonstration  Observation
assessed for tools  Written
cleaning examination
2.2 Appropriate (optional)
cleaning
equipment
and chemicals
are selected in
accordance
with the type
of material
used
2.3 Cleaning
technique is
applied on
furniture and
walling
materials in
accordance
with type of
material used
2.4 Appropriate
procedures is
applied in
accordance
with the
technique
2.5 Equipment
and chemicals
are properly
cleaned and
stored in
accordance
with
manufacturer’s
specifications
and
requirements
LO3. Clean dry and wet areas
Criteria Methods
3.1 Wet and dry 1. Common  Workplace  Lecture-  Demonstration
areas are cleaning location Discussion  Interviews/
prepared for chemicals  Cleaning  Interaction  questioning
cleaning and 2. Treatment of agents,  Demonstration  Observation
hazards are common equipment and  Written
identified and hazards tools examination
assessed (optional)
3.2 The work
area is
barricaded or
warning signs
are placed, as
appropriate, to
reduce risk to
colleagues and
customers
3.3 Cleaning
agents or
chemicals are
selected and
applied on
specific areas
in accordance
with
manufacturer’s
recommendations,
safety
procedures and
enterprise
policies and
procedures
3.4 Equipment
are used safely
in accordance
with
manufacturer's
recommendations
3.5 Garbage and
used chemicals
are disposed off
in accordance
with hygiene,
safety and
environmental
legislation
requirements
LO4. Maintain and store cleaning equipment and chemicals

Criteria Methods
4.1 Equipment 1. Safety  Workplace  Lecture-  Demonstration
are cleaned Practices location Discussion  Interviews/
after use in 1.1 Practice  Cleaning  Interaction  questioning
accordance hygienic agents,  Demonstration  Observation
with enterprise preparation equipment  Written
requirements and and tools examination
and teamwork to (optional)
manufacturer’s colleagues
instructions 1.2 National/
4.2 Routine City /
preventive Municipality
maintenance is Occupational
carried out or health and
arranged in safety
accordance legislation
with enterprise
procedures
4.3 Defects are
identified and
reported in
accordance
with enterprise
procedures
4.4 Equipment
are stored in
the designated
area and in a
condition ready
for re-use
4.5 Chemicals
are stored and
controlled in
accordance
with health and
safety
requirements
Unit of Competency: Deal with/handle intoxicated guests

Module Title: Dealing with/handling intoxicated guests
skills and attitude in handling or dealing with intoxicated
guests at the workplace. It includes the knowledge and
skills on how to determine the level of intoxication, proper
approach, application of appropriate procedure and the
knowledge on legislation for alcoholic drinks.

LO1. Determine the level of intoxication
LO2. Apply appropriate procedures
LO3. Comply with legislation
LO1. Determine the level of intoxication

Criteria Methods
1.1 Level of 1. Demonstrated  Sources of  Lecture-  Oral questions
intoxication ability to information on Discussion  Written
of guest is manage the industry  Interaction questions
assessed in intoxicated  Industry  Demonstration  Work projects
accordance persons using knowledge  Simulation  Workplace
with industry appropriate about alcohol observation of
procedure communication, practical skills
1.2 Offered conflict  Practical
assistance resolution and exercises/ role
politely to anger play/
intoxicated management demonstration
guest in line techniques  Formal report
with 2. Demonstrated from
enterprise knowledge of supervisor
procedure ways of
1.3 Urgently assessing
referred intoxicated
difficult guests
situation to
immediate
boss as per
enterprise
regulations
1.4 Intoxicated
guest lying
on the floor
is not
touched but
is carefully
watched in
line with
industry
practice
1.5 Sought
immediate
assistance
from hotel
security
personnel
for the
situations
that posing
a threat to
safety and
security
according to
enterprise
procedure
LO2. Apply appropriate procedures

Criteria Methods
2.1 Analyzed 1. Exhibited the  Sources of  Lecture-  Oral questions
the situation ability to offer information on Discussion  Written
carefully appropriate the industry  Interaction questions
a. Applied guests  Industry  Demonstration  Work projects
procedures assistance knowledge  Simulation  Workplace
appropriate 2. Manifested about alcohol observation of
to the full practical skills
situation and knowledge of  Practical
in the effects of exercises/ role
accordance alcohol and play/
with factors which demonstration
organizational influence  Formal report
policy effects from
b. Explained supervisor
politely the
position to the
guest using
appropriate
communication
skills
2.2 Assisted the
guest to
leave the
premises
when
necessary in
accordance
with
enterprise
procedure
LO3. Comply with legislation
Criteria Methods
3.1 Dealt with 1. Discussed  Sources of  Lecture-  Oral
intoxicated the information on Discussion questions
persons in knowledge of the industry  Interaction  Written
line with the benefits  Industry  Demonstration questions
industry in creating knowledge  Simulation  Work projects
practice responsible about alcohol  Workplace
3.2 Dealt with licensed observation of
underage drinking practical skills
drinkers with environment  Practical
caution and to self, exercises/ role
care in colleagues play/
compliance and guests demonstration
with legal 2. Manifested full  Formal report
regulations understanding from
3.3 Complied of legal supervisor
with requirements
legislative for alcohol
requirement service and
s as per consumption
alcoholic
regulations

CBC HOUSEKEEPING NCII - Tunay 1

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CBC HOUSEKEEPING NCII - Tunay 1

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TESDA-OP-CO-01-F11

Course Title: HOUSEKEEPING NC II

Nominal Duration: 436 hours

Course Description: This course is designed to enhance the knowledge, skills

 can communicate in basic English both oral and

Unit of Module Title Learning Outcomes Nominal

Assessment Methods: Demonstration

Course Delivery: Modular/ self-paced

Must be a holder of National TVET Trainers Certificate (NTTC) Level I in

Basic Competencies: 18 hours

Unit of Competency: Participate in workplace communication

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO1. Obtain and convey workplace information

LO2. Speak English at a basic operational level

LO3. Participate in workplace meetings and discussions

LO4. Perform duties following workplace instructions

LO5. Complete relevant work-related documents

LO6. Gather data/ information

LO7. Assess gathered data/ information

LO8. Record and present information

Unit of Competency: Work in team environment

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO1. Describe team role and scope

LO2. Identify one’s role and responsibility within a team

LO3. Work as a team member

LO4. Work effectively with colleagues

LO5. Work in socially diverse environment

LO6. Identify routine problems

LO7. Look for solutions to routine problems

LO8. Recommend solutions to problems

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO1. Integrate personal objectives with organizational goals

LO3. Maintain professional growth and development

LO4. Manage one’s emotion

LO5. Develop reflective practice

LO6. Boost self-confidence and develop self-regulation

Unit of Competency: Practice occupational health and safety procedures

Details of Learning Outcomes:

LO1. Identify hazards and risks

LO2. Evaluate hazards and risks

LO3. Control hazards and risks

LO4. Maintain OHS awareness

LO5. Perform basic first-aid procedures

LO6. Identify OSH compliance requirements

LO7. Prepare OSH requirements for compliance

Unit of Competency: Develop and update industry knowledge

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO1. Seek information on the industry

LO2. Update Industry knowledge

LO3. Develop and update local knowledge

LO4. Promote products and services to customers

LO5. Identify opportunities to do things better

LO7. Integrate ideas for change in the workplace

Unit of Competency: Observe workplace hygiene procedures

Summary of Learning Outcomes:

Details of Learning Outcomes:

LO1. Follow hygiene procedures

LO2. Identify and prevent hygiene risks

Unit of Competency: Perform computer operations