CURRICULUM VITAE

Mohammed Niyamath
MN Desktop Engineer

Contact Detail Professional Summary

Hyderabad, INDIA To develop a rewarding career in the field of Infrastructure
Mobile no: +918801445950 industry laying emphasis on advanced Software Engineering
mdniyamath27@gmail.com techniques and designs involved in all phases of Engineering
work with my full efficiency and integrity in long term association
www.linkedin.com/in/mohammed-niyamath- with a reputed organization. Extremely confident, assertive and
19600b13b
organized individual who can confident, assertive and organized
individual who can prioritize workloads and has 7+ years of
experience in Hyderabad, India.
Core Competencies
Languages Known DBMS, MYSQL
English Installation and troubleshooting of complex Hardware and
Hindi Software.
Telugu Back up files and restoring.
Urdu Installation and Configuration of Windows Operating
Systems (XP/VISTA/7).
Other Information: MS OFFICE (Word, Excel & PowerPoint), Microsoft Projects.
Date of birth: Oct,1990
Passport no: Educational Credential
Nationality: Indian
Bachelor of Engineering in Computer Science Engineering (B.
Summary and Area of Expertise:
Tech) from JNTUH University on 2013, Hyderabad, India.
 7.5 years of experience in Providing Technical Support and
AWS, B2B Business Scope.
 Support on instances, roles, console and Keys in AWS.
Profile
 EC-2 instances, general instance, scalability, auto scaling. Experience in AWS
 Analyze, evaluate, follow up and document  Experience in supporting on instances, roles, console and
feedback from customers and take necessary Keys in AWS.
Corrective and Preventive Actions (CAPA)  EC-2 instances, general instance, scalability, auto scaling.
including training to internal team or process  Volumes like EBS and instance volumes.
improvement suggestions to SD team or other  Be a navigator and guide users till issue resolution in
application teams. situations where remote access is not possible.
 Access provisioning for end users with help of multiple
 Ensuring tickets are received, verified,
tools such as Active Directory, O365
evaluated, logged, prioritized, troubleshoot,
 Attending meeting with clients and dealing issues in AWS.
resolve/escalate
Experience in Technical Support Engineer
 Generate daily, weekly, monthly productivity
 Provide primary technical assistance for end users
reports and publish them and provide
from a B2B business scope.
feedback wherever required.
 Additional responsibilities include handling shifts,
 Experience on working on VPN tools (Cisco,
continuous efforts towards innovation, ideation,
Zscaler) automation, process improvements etc. to reduce the
 Be a navigator and guide users till issue efforts and to improve efficiency.
resolution in situations where remote access is  Additional responsibilities include handling shifts,
not possible. continuous efforts towards innovation, ideation,
 Expertise on Active Directory automation, process improvements etc. to reduce
 AD accounts Creation/Delete/Updating of the efforts and to improve efficiency
User account/service account/generic.  Read gathered information about business operationsand
sales, performing analysis
 Performed regular maintenance on the servers to ensure
issues were resolved quickly.
 Experience:

Desktop Engineer June 2019 to date

Dr Reddy’s laboratory, Hyderabad, India.
Major Responsibilities
 Managing & coordinating supervisors and Subcontractors.
 Provide primary technical assistance for end users from a B2B business scope
 Currently supporting as AWS engineer also.
 Supporting on instances, roles, console and Keys in AWS
 Be a navigator and guide users till issue resolution in situations where remote access is not possible
 Access provisioning for end users with help of multiple tools such as Active Directory, O365
 Ensuring tickets are received, verified, evaluated, logged, prioritized, troubleshoot, resolve/escalate
 Co-Ordinate with Technical & Application teams to ensure the resolution of tickets and capture the potential steps to
be performed at first level.
 Analyze, evaluate, follow up and document feedback from customers and take necessary Corrective and Preventive
Actions (CAPA) including training to internal team or process improvement suggestions to SD team or other application 
 Generate daily, weekly, monthly productivity reports and publish them and provide feedback wherever required.
 Handover of shift left activities to next shift supervisor to ensure smooth functioning of daily deliverables
 Additional responsibilities include handling shifts, continuous efforts towards innovation, ideation, automation,
process improvements etc. to reduce the efforts and to improve efficiency
 Ensure resource availability and allocation

ADMIN SUPPORT ENGINEER - 09/2016 to
5/2019 Mehraj Engineering Works.
Hyderabad, India.
Major Responsibilities
 Supervising & monitoring the site as per approved shop drawing & approved method of installation.
 Co-Ordinate with user and explain the business details.
 Providing Customers with quotations, RFQ, RFI and take orders as per the deal.
 Preparation of shop drawings while Taking orders and make sure to deliver all on time.
Preparing the BOQ as per the Given Quotations and Preparing invoice for the Purchase order Received.
 Evaluate and assure material requisitions, work plans, and full utilization of schedules
 Good knowledge in Submitting data sheet and Attending client meetings.
 Responsible for all activities in customers buying and selling.

Desk Support Engineer- 12/2014 to 10/2016
24/7.inc.
Hyderabad, India.
Major Responsibilities
 Support on instances, roles, console and Keys in AWS.
 EC-2 instances, general instance, scalability, auto scaling.
 Handling calls and resolving customers issue on call Preparing bills to clients for payment & Responsible for
payment/collections.
 Providing Support to US/CANADA customers to resolve their issue.
 Had a good experience with AT&TS(U-verse) and got a very good rating based upon my work.
 Technically supported the customers on Internet, TV and Phone services. Internet not working/routers
issue/slowness.
 Develop and motivate the team, trained the new hired associates and ensure that they quickly settle down in
production area adapting existing space.
 Creation/Deletion/Updating of User account/service account/generic accounts in AD.
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and I bear the responsibility for the
correctness of the above-mentioned.

Mohammed Niyamath Hyderabad, India