Final report of group 6

A, Our group member

1. Lê Hồng Dũng - 20213124
2. Lê Thị Nhật Hạ - 20213134
3. Trương Minh Tú – 20213187
4. Ninh Trọng Đức – 20203257
5. Phùng Hồng Thu – 20213180
B, Our project
I, Introduction about our project
1. Some reasons for choosing to open a coffee shop
Modern life, as well as many good mornings, is hard to imagine without a cup of coffee. Being
discovered in Ethiopia around 800 AD, coffee is one of the most popular beverages preferred by
people around the world. There are multiple choices of occupations where coffee makers are
required, and in many machines turn out to be an important attribute. In a big city like Ha Noi, it
is hard to count the actual number of coffee shops available to people.
With our passion for coffee and the coffee culture, we decided to open a coffee shop, making it a
natural choice for customers. Coffee shops often become community gathering places where
people can socialize, work, or relax, fostering a sense of belonging and connection. Coffee shops
provide opportunities for creativity in designing unique menus, creating cozy environments, and
offering specialty coffee blends.
2. Objectives of Opening a Coffee Shop
The main objective of this project is as follows:
 To establish a coffee shop building.
 To facilitate the interior and exterior of the coffee shop.
 To provide the region’s best coffee to customers.
 To change the taste and preferences of customers
 To provide customized coffee flavors
 To improve the quality of services in coffee serving
 Building a positive work environment, providing opportunities for growth, and ensuring fair
compensation to attract and retain skilled and motivated employees.

II, The project cost

1, Openness and transparency
 No Name Unit Amount
1 For FnB Courses (Management, Recipes, Services, Hospitality,…) VND 70,000,000
2 Operation, marketing guidance/consultant VND 20,000,000
3 Branding package (outsource by agency) VND 30,000,000
4 The decoration budget is subject to actual billing per store VND 80,000,000
Total cost 200,000,000

2, Premise and rental

Address: Pho Hue, Nguyen Du, Hai Ba Trung Dts, Hanoi
Features: On the street, area: 130 m2, 2 floors, frontage: 5,2m
Criteria Price Period Amount Note

The rent deposit

will be refund after
Rent deposit 55,000,000 1
4 periodic
payment
55,000,000
Periodic Payment (3 month) 165,000,000 4 Periodic Payment
165,000,000
Total cost of premises 1 year 660,000,000

3, Machine and equipment

No Name Quantity Unit price Unit Total expenses
1 Glassess 120 25,000 pcs 25,000
2 Spoon 60 11,000 pcs 660,000
3 Trays 40 50,000 pcs 2,000,000
4 Small plates 90 100,000 pcs 9,000,000
5 Forks 90 5,000 pcs 450,000
6 Tea filter 60 17,000 pcs 1,020,000
7 Hot water kettle 1 985,000 pcs 985,000
8 Sound system 1 15,000,000 pcs 15,000,000
9 Television 1 3,990,000 pcs 3,990,000
10 Fridge 1 5,800,000 pcs 5,800,000
11 Induction cooker 1 3,480,000 pcs 3,480,000
12 Preparation tools 1 2,500,000 pcs 2,500,000
13 Coffee maker 1 11,500,000 pcs 11,500,000
14 bottle-closing machine 1 7,500,000 pcs 7,500,000
15 Pearl cooker 1 5,590,000 pcs 5,590,000
16 Fresh cream spray 1 1,380,000 pcs 1,380,000
17 Fridge 1 13,690,000 pcs 13,690,000
18 Airconditioner 5 6,990,000 pcs 34,950,000
19 Round table 15 1,750,000 pcs 26,250,000
20 Chair 60 450,000 pcs 27,000,000
21 Display television holder 3 189,000 pcs 567,000
22 Wireless modern (FPT) 2 1,210,000 pcs 2,420,000
23 Speaker 2 1,990,000 pcs 3,980,000
Total amount 179,737,000
4, Raw material and ingredient for the first order
No Name Quantity Unit Unit price Amount
1 Black coffee 50 box 105,000 5,250,000
2 Mocha coffee dried bean, abrica coffee bean 50 box 37,000 1,850,000
2 Black tea 15 box 35,000 525,000
3 Whipping cream 10 litres 167,000 1,670,000
4 Jelly 30 kg 30,000 900,000
5 Black pearl 20 kg 55,000 1,100,000
6 White pearl 20 kg 55,000 1,100,000
7 Synthetic fruit syrup 10 kg 1,750,000 17,500,000
8 Cane sugar syrup 30 box 15,000 450,000
9 Black sugar 30 box 520,000 15,600,000
10 Coconut 50 can 25,000 1,250,000
11 Ice pack 100 packs 10,000 1,000,000
12 Condensed milk 10 cans 30,000 300,000
13 Sugar syrup 50 litres 40,000 2,000,000
14 Snack 4 box (60 packs/ box) 300,000 1,200,000
15 Sunflower seed 10 box (100 packs/box) 440,000 4,400,000
16 Jerky beef 120 packs 100,000 12,000,000
Delivery cost -
Total cost 68,095,000

5, Human resource

bartender 2
Number of staff
staff 6
Number of shift/ day 3
Number of bartender each shift 1
Number of service staff each shift 3
Total hour working of a shift 5
bartender 30,000
Wage / hour staff 25,000
Training fee / 1 staff bartender 1,000,000
staff 400,000
Total 4,400,000

Total shift/ month 90

Total wage/ shift 105,000
Total wage 9,450,000

So, the total cost in the first month of our project is: 681,682,000 VNĐ
6, Expected revenue for the first month

Classify Name Quantity Price Revenue

Black coffee(hot/ice) 180 35,000 6,300,000
Brown coffee(hot/ice) 300 35,000 10,500,000
Coffee Campuchino 250 60,000 15,000,000
White coffee 170 40,000 6,800,000
Cocount coffee 220 40,000 8,800,000
Chocolate iced 190 40,000 7,600,000
Ice blended Matcha iced 150 40,000 6,000,000
Coffee iced 160 40,000 6,400,000
Pinnaple cold brew 140 45,000 6,300,000
Cold brew
Orange cold brew 130 45,000 5,850,000
Frozen lemonade strawberry 130 40,000 5,200,000
Mocha cookie 220 45,000 9,900,000
Seasonal drinks
Passion fruit iced 180 40,000 7,200,000
Chocolate cream brew 150 40,000 6,000,000
Beef jerky 120 150,000 18,000,000
Extra food Coconut flavor sunflower seed 1,000 20,000 20,000,000
Snack 240 10,000 2,400,000

The total expected revenue for the first month of our project is: 148,250,000 VNĐ
III, Project cashflow
1, Sumary all the cost, revenue in 1 year
Opennes and Transparency 200,000,000
Premise and Rental 660,000,000
Devices 179,737,000
Raw materials and ingredient for first order 4,060,000
Training fee 4,400,000
Wage of staff 9,450,000
Loan 200,000,000
Interest rate 8%
Expectation to sell devices 109,737,000
Tax 35%

Opennes and Transparency 200,000,000

Premise and Rental 660,000,000
Devices 179,737,000
Opennes and Transparency 200,000,000
Premise and Rental 660,000,000
Devices 179,737,000
Raw materials and ingredient for first order 4,060,000
Training fee 4,400,000

2, Caculate the cashflow

Period 5
Revenue/day 4,941,666.67
Revenue/ year 1,803,708,333 Year Total annual payment
0
D 14,000,000 1 66,000,000
Capital 1,048,197,000 2 62,000,000

Year Total annual payment Principal payment Interest Unpaid balance

0 200,000,000
1 66,000,000 50,000,000 16,000,000 150,000,000
2 62,000,000 50,000,000 12,000,000 100,000,000

Year Revenue Labour Raw material and ingredient Rental fee I D

1 1,803,708,333 117,800,000 44,660,000 - 16,000,000 14,000,000
2 1,803,708,333 113,400,000 48,720,000 660,000,000 12,000,000 14,000,000
3 1,803,708,333 113,400,000 48,720,000 660,000,000 8,000,000 14,000,000
4 1,803,708,333 113,400,000 48,720,000 660,000,000 4,000,000 14,000,000
5 1,803,708,333 113,400,000 48,720,000 660,000,000 -

3, Caculate the NPV of the project

As we caculate in excel file:
MARR: 8,5% (Following GP bank)
NPV: 3,882,604, > 0
So, our project is worth to investigate
III, Stakeholder
1, Identify
 Owner: ( Our team members ) The individuals or group of people who own and operate
the coffee shop. They have invested capital and are responsible for the overall success
and profitability of the business.
 Employees: The baristas, managers, and other staff members who work at the coffee
shop. They play a crucial role in the day-to-day operations and customer service.
  Customers: The people who visit and purchase products from the coffee shop. Satisfying
their needs and preferences is essential for the shop's success.
 Suppliers: Companies or individuals who provide the coffee beans, dairy products, baked
goods, equipment, and other supplies needed to run the coffee shop.
 Local Community: The coffee shop often becomes a community gathering place.
Residents and businesses in the area might have a vested interest in the success and
ambiance of the shop.
 Regulatory Agencies: Government bodies and agencies responsible for enforcing health
and safety regulations, labor laws, licensing, and other requirements that the coffee shop
must comply with.
 Financial Institutions: Banks or lenders that provide loans or financial services to the
coffee shop, such as business loans, lines of credit, or merchant services.
 Landlord/Property Owner: If the coffee shop operates in a leased or rented space, the
landlord or property owner has a stake in the business's stability and rent payments.
 Investors: Individuals or organizations that have provided financial investment in the
coffee shop in exchange for equity or a share of the profits.
 Business Partners: Any collaborative partners, such as suppliers, neighboring businesses,
or joint ventures that have a vested interest in the coffee shop's success.
2, Analysis stakeholder
Requirement Expectation Level of Level of skill
interest
Owner Financial investment The coffeeshop to High High
be profitable,
Business management
sustainable
Decision-making
Effective
skills
management
Employees Revelants skill Fair compensation Medium High
Experience in their Safe and
role supportive
enviroment
Service ability and
coffee prepairation Opportunities for
growth
Customers Quality of the product Enjoyable coffee High Not required
experience
Pleasant ambiance
Friendly service
Good customer
service Convinient
 location
Suppliers Provide quality Timely payment Vary High
product Clear
Timely delivery communication
Competitive price Mutually
beneficial
relationship
Business partner Shared vision Effective Depend on High
communication nature of
Mutual beneficial
partnership
goals Shared
responsibilit
Reliable collaboration
Competitors The need to offer Fair market High High
unique products competition
Competitive pricing Differentiation
from their rivals
Effective marketing
Opportunity to
attract customers

3, Classification
4, Stakeholder assessment matrix
Stakeholder Unaware Resistant Newtual Supportive Leading
Owner D C
Employees C D
Customer C D
Suppliers C D
Business C D
partners
Competitors C D

IV. Scope management

1, Collect requirement
 Provide customers with good products and reasonable prices, and the highest service
quality.
 Get profit from selling drinks and for customers pickup and customers drinking in the
coffee shop
 Optimizing investment costs to be the most effective, economically.
 Having good quality staff and colleagues.
2, Define the scope
(+) Product scope scription: We serve coffee, tea and some other drinks like: cold brew, iced
beverages , seasonal drinks,… Besides, our coffee shop will be a check-in address for the young.
(+) Delivarables: Customer can come to our coffee shop to enjoy the drinks and stay to work,
check-in,.. On the other hand, they can order from our hotline or book through Baemin or
Shoppee Food
(+) Operating hour: From 8.00 am to 11.00 pm. The peak hours may be from 8.00am to 10.00
am and 8.00 pm to 10.00 pm
(+) Acceptain criteria:
 For the customer in the store: If we serve the wrong orders or the behavior of the staff is
bad, we will free for this bill.
 For online customers: If we serve the wrong order, we will send another order to the
customer as soon as possible and free for bill.
(+) Technology intergration: Free wifi, one power socket for each table, the suitable light for
work and study, implement loyalty program to receive customer feedback, payment program to
manage the coffeeshop revenue

3, Create WBS
4, Control the scope
 Product selection: Product Selection: Decide on the specific coffee and beverage
offerings that align with our vision and target market. Choose coffee beans, coldbrewing
methods that we want to hightlight for the menu and meet the customers esspecially the
young.
 Explore opportunities to expand your coffee shop's scope by offering additional services
or hosting events. This can include organizing coffee tastings, partnering with local
businesses for cross-promotions, or hosting community events like open mic nights or art
exhibits.
 Determine the pricing structure for products and services. The main segment is student
and the young so the price shoul not be so high but the products have to be delicious
taste. Regularly review and adjust prices as needed to ensure they remain competitive and
aligned with your business goals.
 The output of the control scope process can be changing requests. And in order to assess
the outcomes of the change request to the project, the impact of these changes should be
evaluated.
V, Schedule project
1, Define activity
 Market analysis and competitor research(1 week)
 Identify potential customers
 Shaping the business model
  Build the right strategy
 Search for premises and rent a location(2 week)
 Look for potential locations for the café
 Evaluate and compare space options
 Negotiate and sign lease agreements.
 Building and decorating the shop(3 week)
 Design of the café space
 Prepare necessary materials and equipment.
 Carry out construction and decoration work
 Menu selection(2week)
 supplier selection and general source of raw materials
 Creating recipe,testing and refining the menu
 Procurement and preparation of equipment(1 week)
 Determine the list of equipment needed for the shop.
 Purchase equipment and tools.
 Inspect and install equipment.
 Staff recruitment and training(2 week)
 Determine the number and roles of employees.
 Post jobs and interview candidates.
 Train employees on business processes and customer service.
 Promotion and marketing(4 week)
 Develop marketing and advertising strategies
 Design and print advertising materials.
 Implement online and offline marketing activities
 Conduct grand opening and promotion.(Forever)
2, Build schedule (Grantt chart method)
Project start Mon,3-Jul-2023

Display week 0 26-Jun-23 3-Jul-23 10-Jul-23 17-Jul-23 24-Jul-23 31-Jul-23 7-Aug-23 14-Aug-23 21-Aug-23 28-Aug-23 4-Sep-23 11-Sep-23 18-Sep-23 25-Sep-23

26 27 28 29 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1

NO TASK Progress START END Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun

1 Market analysis and competitor research

1.1 Identify potential customers 100% 7/4/2023 7/5/2023

1.2 Shaping the business model 20% 7/5/2023 7/8/2023

1.3 Build the right strategy 25% 7/8/2023 7/11/2023

2 Search for premises and rent a location

2.1 Look for potential locations for the café 7/12/2023 7/16/2023

2.2 Evaluate and compare space options 7/16/2023 7/19/2023

2.3 Negotiate and sign lease agreements. 7/19/2023 7/26/2023

3 Building and decorating the shop

3.1 Design of the cafe space 7/26/2023 7/31/2023

3.2 Prepare necessary materials and equipment. 7/31/2023 8/3/2023

3.3 Carry out construction and decoration work 8/3/2023 8/16/2023

4 Procurement and preparation of equipment

4.1 Determine the list of equipment needed for the shop 7/30/2023 7/31/2023

4.2 Purchase equipment and tools 7/31/2023 8/5/2023

4.3 Inspect and install equipment 8/5/2023 8/7/2023

5 Staff recruitment and training

5.1 Determine the number and roles of employees. 8/16/2023 8/17/2023

5.2 Post jobs and interview candidates. 8/17/2023 8/22/2023

5.3 Train employees on business processes and customer service. 8/22/2023 9/1/2023

6 Promotion and marketing

6.1 Develop marketing and advertising strategies. 9/1/2023 9/6/2023

6.2 Design and print advertising materials 9/6/2023 9/13/2023

6.3 Implement online and offline marketing activities 9/13/2023 9/23/2023

7 Conduct grand opening and promotion Ongoing

3, Determine the budget

The 136 million coffee shop model is increasingly being replicated because this is not a very
large budget but has the potential to bring about huge profits if you know how to come up with
ideas and allocate capital effectively.
With 136 million, you should invest in small cafe models with simple designs such as coffee
toad, cafe take away or vintage cafe.
With only a small budget, you can fully invest in equipment and labor to put the shop into
operation and still have a little extra to pay for service, advertising and marketing costs.
The cost of opening a cafe with 137 million is distributed as follows:

 Rent a location+business licence: 31 million VND

 Building and decorating the shop: 38 million VND
 Procurement and preparation of equipment: 38 million VND
 Mixing materials: 4 million VND
 Labor cost: 15 million VND
 Promotion and marketing:1 million VND
 Other expenses: 10 million VND
C, Process assessment
I, Work assignment

No Work Name of member Student ID Complete or not PercentageRepair and finish

1 Introduction of project Trương Minh Tú 20213187 Completed 70% -
2 Cost of project Phùng Hồng Thu 20213180 Not completed 30% Lê Hồng Dũng
3 Cashflow Lê Hồng Dũng 20213124 Completed 100% -
4 Stakeholder Lê Hồng Dũng 20213124 Completed 100% -
5 Schedule Lê Thị Nhật Hạ 20213134 Completed 100% -
6 Scope management Phùng Hồng Thu 20213180 Do not work and mis duadate 0% Lê Hồng Dũng
7 Slide Ninh Trọng Đức 20203257 Not completed 30% Lê Hồng Dũng
Lê Hồng Dũng 20213124 Completed -
8 Present
Phùng Hồng Thu 20213180 Completed -
Complete final report
9 follow lecturer's Lê Hồng Dũng 20213124 Completed 100%
comment -

II, Remark each member in the group

No Name Student ID Remark Mark

Do almost part of the project

Present in the class
1 Lê Hồng Dũng 20213124 Complete final report follow 10
lecturer's comment
Fix the slide

Complete assignment on
2 Lê Thị Nhật Hạ 20213134 time 9
Good teamwork spirit
Participate in teamwork
however the contribution is
3 Trương Minh Tú 20213187 6
poor and have to fix many
problems

No contribution in
teamwork
4 Ninh Trọng Đức 20203257 Only make the slide 4
however it have to fix many
problem

Bad teamwork spirit

Miss work duedate
Assignment is unsastifactory
5 Phùng Hồng Thu 20213180 Not going to present in the 3
class. However the
assignment is not
sastifactory so she has to go