Job Description | Software Engineer

Solution Implementation
The candidate shall serve as part of Implementation team responsible
for implementing ATM/POS monitoring solution at ESQ customer sites
in various geographies. The position is @ ESQ Noida office but for
Description
official purposes the candidate may have to do domestic and
international travel. The position reports into Tech Lead –
Implementation team.

Education B.E/B. Tech/MCA/MSc/Graduate in Computer Science.

Experience 0-3 year.

Age 23-28 years.

Passport Mandatory.

– Must have hands on experience of NonStop Application

Support with TACL, MS SQL Server and Web Server
[IIS/Tomcat]. Good experience of writing complex SQL
queries [4/5 competency] and about Windows server
environment.
– Knowledge of .Net Framework, Putty, IIS Webserver, Java
Required Skills Scripts.
– Experience of supporting software applications.
– Experience of issue tracking software such as
Jira/Bugzilla/Mantis/Remedy.
– Familiar with messaging standards.
– Skilled in system maintenance, analysis and problem-solving
techniques.

– Take ownership of technical issues reported by the customer

and seeing problem through to ensure resolution is done
within SLA & Scope of work. Troubleshoot and do root-cause
analysis of technical issues raised by the customers or by
other team members.
– Coordinate with L2 Support/QA/Products team to resolve
issues as & when required.
– Ensure all issues are properly logged and all required
details/logs are captured.
Key Responsibilities – Coordinate and resolve escalated issues [if any].
– Document troubleshooting & problem resolution steps. Update
troubleshooting manual and checklist periodically.
– Create in-house environment of ESQ solution implemented at
customer site while dealing with an issue [if required].
– Participate/conduct solution troubleshooting training to
customers as and when required.
– Demonstrate good communication skills while interacting with
customers regarding queries related to software products.
– Provide prompt and accurate feedback to customers.

1
 – Provide feedback obtained from customer/users to product
team.
– Assist in onsite testing from a user's point of view.
– Update/Validate customer environment configurations and
license keys deployment [periodically].
– Assist in creating knowledge base in the Support Help desk
system.
– Follow handover document/checklist while implementing,
creating in-house environment, supporting the customer or as
& when required.
– Maintain clear understanding of company's business, policies,
processes, user requirements and technology.
– Adhere to the established processes in the organization.

– A team player who is focused to maintain healthy relationship

with customers as well as internal teams.
– Excellent written and verbal communication skills.
Miscellaneous – Basic knowledge of ATM/POS Management applications, HP
NonStop-BASE24 environment, payment switch application
and Managed Services operations shall be an added
advantage.

Shifts – To remain available on short notice however.