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(Download PDF) Conflict and Communication 1st Edition Jandt Test Bank Full Chapter
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Conflict and Communication, 1st Edition
Fred E. Jandt
Multiple Choice
1. Using Coser’s definitions, anger is related to the concept of nonrealistic conflict. What is that makes anger
different from a realistic conflict?
a. Goals are compatible.
b. In anger, there is no expressed struggle.
*c. The angry party does not have a relationship with the other party.
d. The other party does not have an actual interference with the angry party.
Location: Outline
Difficulty level: Medium
5. Which one of the responses below is not an aggressive trait as defined by Infante?
a. Assertiveness.
*b. Neuroticism.
c. Hostility.
d. Argumentativeness.
Location: Traits
Difficulty level: Easy
Location: Assertiveness
Difficulty level: Medium
Location: Argumentativeness
Difficulty level: Medium
Location: Hostility
Difficulty level: Easy
10. What are some cases of verbal aggressiveness attacks as identified by Rancer and Avtgis?
a. Competence attacks; nonverbal gestures; physical attacks.
b. Kind teasing; character attacks; ridicule.
*c. Nonverbal gestures; character attacks; competence attacks.
d. Maledictions; physical attacks; threats.
Location: Bullying
Difficulty level: Easy
Location: Bullying
Difficulty level: Easy
14. What is not a significant difference between cyber bullying and general bullying?
a. Perpetrators can remain unknown to the victim.
*b. It is an intentional act against an almost powerless victim.
c. It takes place through the use of computers, cell phones, and other electronic devices.
d. It can have a larger audience.
15. One of the following statements is not true about workplace bullying:
*a. Bystanders are less likely to leave the job.
b. In the workplace, people believe this is a childhood problem.
c. Negative consequences extend to include bystanders as well as perpetrators.
d. Human Resources offices are mostly ineffective in cases involving upper management.
Essay question 1
Intense anger is commonly thought as one more experienced and prevalent in men than women. Please
describe how this widely accepted concept is based on culture. In providing your response, please refer to
societal roles assigned to both men and women, and in particular elements from Hofstede’s dimension of
individualism–collectivism.
*a. Answers to this question should first refer to the fact that different cultures have a different understanding
about how to express anger, as suggested by the book. But they can also include about the roles socially,
culturally and historically assigned to women as loving and caring figures, particularly in more collectivist
societies. In more individualistic cultures this divide may not hold, and stating that is all that is needed.
Essay question 2
In explaining aggression, authors talk about traits. Why are traits so important? Why communication traits are
critical to understand aggression and conflict?
*a. For this question, responses have to refer to traits in general and communication traits in particular. For
traits in general, they have to indicate and develop the argumentation around the very definition of trait as
they make up the individual’s habitual pattern of behavior, thought, and emotion. Specifically related to
communication traits, the response has to address the definition provided by Infante, Rancer, and Womack,
who have identified communication traits as “an abstraction constructed to account for enduring
consistencies and differences in message-sending and message-receiving behaviors among individuals.”
Location: Aggression
Difficulty level: Easy
Essay question 3
In a high school, a senior female student, Lindsay, whose family has political and business connections, uses
internet social media to create a “campaign” to discredit a sophomore female student (Daphne). Daphne is
not aware, but everyday Lindsay posts comments denigrating Daphne about her performance at school, as
well as her looks. Most of students in Daphne’s class know about it and make comments about it, but nobody
says anything or tells her about them. She is kept in the dark until one day one of her friends shows her
Lindsay’s posts and the many replies they have received from other students, which build up in the attacks.
Daphne’s friend also shows her the pictures Lindsay has uploaded of Daphne’s including one that depicts
Daphne showing the school’s athlete’s uniform. Daphne is obviously devastated. She has asked Lindsay to stop
the comments and attacks, but Lindsay first denies being the author and later flatly refuses to close the
account related to the “campaign.” Only Lindsay can close the account. Daphne talks to her mother and she
decides to talk to Lindsay’s mother. Lindsay’s mother refuses to believe her daughter is doing that and when
Daphne’s mother shows her the social media and the fact that the owner of the account is Lindsay, she refuses
to do anything. That is, until Daphne’s mother shows her Daphne’s picture wearing the school uniform that
was posted by Lindsay. With that Daphne’s mother tells her she will take the case to the school principal and
the school district, which have strict policies about bullying and particularly about using school symbols for
bullying. The penalty is expulsion from the school. Lindsay’s mother agrees to closing the account, and so does
Lindsay.
Please use the main ideas and concepts of school bullying and cyber bullying to explain this case.
*a. In order to provide full answer, responses need to first address the main elements of bullying in general,
specifically the repeated behaviors and the imbalance of power, as well as the long-term effect on the victim’s
mental health. Next, the responses need to describe the setting in which the bullying is taking place, the
school, and how power is used to exert aggression on peers. However, the most important point that needs to
be addressed is the different elements that make cyber bullying particularly dangerous, like the wider
audience the bullying has, the different electronic devices that can be used, and the fact that the attacks may
remain visible for a long period of time.
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