CUSTOMER SERVICE

General Email Scope POL Region PIC Escalation 1 Escalation 2

id012-cs.transpacific@msc.com
(+6221 50805000)
id012-cs.europe@msc.com
(+6221 50805000)
Audrie Samudra
Dean Alfaris
Kiki Iman Nababan
USA and Canada Kezia Frederica
(+6221 50805000 EXT: 303)
Orry Syah Bayu Pamungkas
(+6221 50805000 EXT: 209)
Customer Service Export
ALL POL (Jakarta,
Booking submission, BC release, Booking Aditya Bagus Prasetya
Surabaya, Semarang,
amendment, Booking cancellation, AMS/ACI. Europe, Mediterranean, North Africa Arthur Basana Andri Yoga Rinaldi
Belawan, Panjang,
and Red Sea Nanda Ilham Setiawan (+6221 50805000 EXT: 318)
Palembang, Padang,
Schedule inquiry / Service routing (+6221 50805000 EXT: 205)
Makassar, Batam)
Please refer to MSC.COM, mymsc.com

South/East/West Africa, Latin Novita Sriwahyuni

id012-cs.continent@msc.com America, Middle East, India, Pakistan, Vania Illona Listya Irawati
(+6221 50805000) Srilanka, Intra Asia, Australia, New Yoki Ardianto (+6221 50805000 EXT: 317)
Zealand (+6221 50805000 EXT: 207)

johen.gultom@msc.com
(+6221 50805000 EXT: 200)
COD DID : +6221 50805030
Vianny Disendrea Annisa Hanifah
id012-cs.CODrequest@msc.com All Regions ALL POL
(+6221 50805000 EXT: 314) (+6221 50805000 EXT: 306)
COD request and information

myMSC
All Regions Vianny Disendrea Annisa Hanifah
id012-cs.mymscsupport@msc.com ALL POL
Inquiry for myMSC registration, account (+6221 50805000 EXT: 314) (+6221 50805000 EXT: 306)
activation and access for customer
Early Pick Up and Early Stacking, Extend
closing

Inquiry for early pick up in depo and early CY

stacking in terminal All Regions Shanny Elisa Annisa Hanifah
id012-cs.pickupandstacking@msc.com ALL POL
(+6221 50805000 EXT: 316) (+6221 50805000 EXT: 306)
VGM

Inquiries related to VGM submission via

mymsc.com or inttra

DOCUMENTATION
General Email Scope POL Region PIC Escalation 1 Escalation 2

Reza Ardiansyah
SyahJimmy Maslow
id012-doc.transpacific@msc.com
Rifqi Adiputra Ahmad Aini
(+6221 50805000) USA and Canada
Jusak Marbun (+6221 50805000 EXT: 460)
(WhatsApp: 0815 1416 3512 (Chat only)
Hasna Ardianti
Final Shipping Instruction, BL
(+6221 50805000 EXT: 217)
SI submission, draft BL, amendment draft BL

*Shipping Instruction Cut-Off = 2 calendar days ALL POL (Jakarta,

prior to vessel ETD at 3:00pm . Please refer to MSC Cut Maulina
Surabaya, Semarang, deni.id@msc.com
id012-doc.europe@msc.com website https://www.msc.com/search-schedules Edo Neval
Belawan, Panjang, Europe, Mediterranean, North Africa Budi Teguh (+6221 50805000 EXT :218)
(+6221 50805000) Siti Hasanah
Palembang, Padang, and Red Sea (+6221 50805000 EXT: 468) DID: +6221 50805001
(WhatsApp: +62 815-1416-3514 (Chat only) Switch BL, Telex Release, Lost BL Agung Pramono
Makassar, Batam.
If customer request for switch BL, Telex (+6221 50805000 EXT: 213)
Release or Lost BL

Muhammad Ramdany
South/East/West Africa, Latin
id012-doc.continent@msc.com Ahmad Fathin
America, Middle East, India, Pakistan, Muhammad Najib
(+6221 50805000) Julfikar Ramadhan
Srilanka, Intra Asia, Australia, New (+6221 50805000 EXT: 461)
Whatsapp: +62 815-1416-3513 (Chat only) Reza Hidayat
Zealand
(+6221 50805000 EXT: 215)

# Sensitivity: Public
 FINANCE
General Email
ID012-MSCIDJKTEXPINVOICE@msc.com
id012-mscidsubinvoice@msc.com
id012-mscidblwinvoice@msc.com
ID012-MSCIDSRGINVOICE@msc.com
ID012-MSCIDPNJINVOICE@msc.com
id012-mscidoutportsinvoice@msc.com
id012-mscidplminvoice@msc.com
id012-mscidoutportsinvoice@msc.com
ID012-mscidjktelsewhereinvoice@msc.com
ID012-MSCIDJKTEXPINVOICE@msc.com
id012-mscidsubinvoice@msc.com
id012-mscidblwinvoice@msc.com
ID012-MSCIDSRGINVOICE@msc.com
ID012-MSCIDPNJINVOICE@msc.com
id012-mscidoutportsinvoice@msc.com
ID012-mscidjktelsewhereinvoice@msc.com
ID012-MSC ID FAKTUR PAJAK <ID012-
faktur.pajak@msc.com>
# Sensitivity: Public
Scope
Invoice
Invoice issuance, Dispute invoice
Invoice
Invoice issuance, Dispute invoice
Invoice
Invoice issuance, Dispute invoice
Invoice
Invoice issuance, Dispute invoice
Invoice
Invoice issuance, Dispute invoice
Invoice
Invoice issuance, Dispute invoice
Outstanding and Late Payment (Cash
Customer), and counter Support
Outstanding and Late Payment (Credit
Customer)
Outstanding (Elsewhere)
Tax or VAT Invoice
POL Region PIC Escalation 1 Escalation 2 Escalation 3
Export Cash & Credit Customer:
Ari.Novianti@msc.com (Ext. 416)
andina.khairunnisa@msc.com (Ext.407)
fathan.ansori@msc.com( Ext.409 )
Jakarta All Regions
Export Credit Customer (only for dispute):
topari.id@msc.com (Ext. 410)
andina.khairunnisa@msc.com (Ext. 407)
lorenzo.id@msc.com (Ext 408)
Expor & Import (Cash and Credit)
rahmi.wahyuni@msc.com (Ext. 418)
anggi.fridayanti@msc.com (415 )
Surabaya All Regions Export Credit Customer (only for dispute):
topari.id@msc.com (Ext. 410)
andina.khairunnisa@msc.com (Ext. 407)
lorenzo.id@msc.com (Ext 408)
Export Cash Customer:
debi.pertiwi@msc.com (Ext. 412)
Export Credit Customer (only for dispute):
Belawan All Regions
topari.id@msc.com (Ext. 410)
andina.khairunnisa@msc.com (Ext. 407)
lorenzo.id@msc.com (Ext 408)
Export & import Cash and Credit Customer:
ainun.lutfiah@msc.com (Ext. 417 )
Export Credit Customer (only for dispute):
Semarang All Regions
topari.id@msc.com (Ext. 410)
andina.khairunnisa@msc.com (Ext. 407)
lorenzo.id@msc.com (Ext 408)
Panjang Export & import (Cash and Credit):
Perawang Andina.khairunnisa@msc.com (Ext. 412)
All Regions
Export & import (Cash and Credit):
Batam
ari.novianti@msc.com (Ext. 414)
Palembang
Padang Expor & Import (Cash and Credit) Fita Kamsahamita Frederick Meluk Herryanto Tan Wijaya
All Regions
lorenzo.id@msc.com (Ext 408) (+6221 50805000 EXT. 413) (+6221 50805000 EXT. 411) (+6221 50805000 EXT. 208)
fita.kamsahamita@msc.com frederick.meluk@msc.com herryanto.tan@msc.com
Makassar
Export Credit Customer (only for dispute):
ELSEWHERE All Regions topari.id@msc.com (Ext. 410)
andina.khairunnisa@msc.com (Ext. 407)
Jakarta lorenzo.id@msc.com (Ext 408),
Siti.rohyani@msc.com (Ext. 404)
miftakhur.rozi@msc.com (+6231 99001919 EXT. 114)
Surabaya mieko.timothea@msc.com ( Ext 406 ) ,
siti.rohyani@msc.com (Ext. 404)
yuni.id@msc.com (+6261 4518583 Ext.201)
Belawan mieko.timothea@msc.com ( Ext 406 )
siti.rohyani@msc.com (Ext. 404)
anton.nugroho@msc.com (+6224 86006000 Ext.200)
Semarang fathan.ansori@msc.com ( Ext. 409)
All Regions
siti.rohyani@msc.com (Ext. 404)
yesi.septiani@msc.com (+62721 9300200 Ext.200)
Panjang &
mieko.timothea@msc.com ( Ext 406 )
Palembang
Siti.Rohyani@msc.com (Ext. 404)
mieko.timothea@msc.com ( Ext 406 )
Batam
Siti.Rohyani@msc.com (Ext. 404)
fathan.ansori@msc.com ( Ext. 409)
Padang
Siti.Rohyani@msc.com (Ext. 404)
fathan.ansori@msc.com ( Ext. 409)
Makassar
Siti.Rohyani@msc.com (Ext. 404)
Fita.kamsahamita (Ext. 413),
ALL POL Topari.id@msc.com (Ext. 410),
Andina.khairunnisa@msc.com (Ext. 407)
ELSEWHERE All Regions Topari.id@msc.com (Ext. 410)
Pirja Henly Maria
Albert
ALL POL (+6221 50805000 EXT. 395) (+6221 50805000 EXT. 393) (+6221 50805000 EXT. 206 )
(+6221 50805000 Ext.140)
tax.officer@msc.com henly.purba@msc.com maria.id@msc.com
 LOGISTIC & INTERMODAL
General Email Car POL Region PIC Escalation 1 Escalation 2

Dewa Dinata
ALL POL
dewa.dinata@msc.com
(+62 2150805000 EXT: 449)

Dewa Dinata
Jakarta
dewa.dinata@msc.com
(+62 2150805000 EXT: 449)

Galuh Nifar
Surabaya
galuh.nifar@msc.com
Container inventory, Depot, Droff off, Etc (+62 3199001919 EXT: 124)
id012-id.logistics@msc.com

Sunarno
Semarang
sunarno.id@msc.com
(+62 247617676 EXT: 127)

Syafrizal
Belawan
syafrizal.id@msc.com
(+62 614518583 EXT601)

Eka Rini
Panjang
eka.rini@msc.com
(+62 7219300200 EXT: 103)

Raihan Jannathan
ALL POL
raihan.jannathan@msc.com
(+62 2150805000 EXT 445)

Raihan Jannathan
Jakarta
raihan.jannathan@msc.com
Olaf Narahawarin Fitra Nugraha
All Regions (+62 2150805000 EXT 445)
(+62 2150805000 X 447) (+62 2150805000 X 216)

Galuh Nifar
Surabaya
galuh.nifar@msc.com
Intermodal, Proliner (+62 3199001919 EXT: 124)
id012-id.logsolutions@msc.com

Sunarno
Semarang
sunarno.id@msc.com
(+62 247617676 EXT: 127)

Syafrizal
Belawan
syafrizal.id@msc.com
(+62 614518583 EXT601)

Eka Rini
Panjang
eka.rini@msc.com
(+62 7219300200 EXT: 103)

Sri Yasmin
id012-id.dnd@msc.com Container rental, detention and demurrage ALL POL
sri.yasmin@msc.com
(+62 2150805000 EXT: 446)

Irvan Setiyono
irvan.setiyono@msc.com
(+62 2150805000 EXT: 441)

Iputu Bendesa
id012-id.mnr@msc.com Container repair, Recovery ALL POL
iputu.bendesa@msc.com
(+62 2150805000 EXT: 444)

Stefhanus Rindu
stefhanus.rindu@msc.com
(+62 2150805000 EXT: 443)

MSC Mediterranean Shipping Company SA, msc.com

As Agent: PT. MSC Mediterranean Shipping Indonesia

Capital Place Building 39th Floor, Jend. Gatot Subroto Kav.18
Mampang Prapatan JAKARTA 12710 – INDONESIATel 62 21 5080 5000

# Sensitivity: Public