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1. Which of the following is a popular term for a small group?
A) Quality control circle
B) Network
C) Team
D) Congregation
2. If the members of a group are working interdependently, it means that they are
__________.
A) relying on one another to succeed
B) focused on their own goals rather than the group's goals
C) working individually rather than as a team
D) working in opposition to one another
3. __________ are popular throughout our lives and offer us a way to understand our
world.
A) Self-managed work teams
B) Task forces
C) Committees
D) Learning groups
Page 1
7. Compared to pairs, groups __________.
A) tend to be less stable
B) debate their goals more subtly
C) are more likely to dissolve quickly
D) discuss their roles more overtly
11. Compared to heterogeneous groups that find ways to coordinate multiple perspectives,
homogeneous groups __________.
A) run less smoothly but are more productive
B) run less smoothly and are less productive
C) run more smoothly and are more productive
D) run more smoothly but are less productive
12. What are the three basic types of small group roles?
A) Work, social, and neutral roles
B) Social, selfish, and dual roles
C) Work, social, and selfish roles
D) Individual, dual, and multiple roles
Page 2
13. Which type of group member offers supporting information to strengthen an argument
raised by another member of the group?
A) Synthesizer
B) Elaborator
C) Initiator
D) Information gatherer
14. Bryan sat quietly while several members of his group suggested ideas for solving the
problem the group was formed to address. After they spoke, Bryan offered his thoughts
on their ideas. What is Bryan's role in the group?
A) Recorder
B) Norm facilitator
C) Evaluator
D) Dominator
16. Chloe's instructor broke the class down into small groups and assigned each group a
topic for a research assignment. Although Chloe goes to the group's meetings, she
refuses to participate in the discussion and makes no significant contribution. Which
role is Chloe filling?
A) Dominator
B) Distracter
C) Withdrawer
D) Blocker
Page 3
18. When a member of a group experiences role conflict, he or she will typically
__________.
A) drop both roles
B) continue in both roles
C) take on a third role in addition to the others
D) select the role most important to him or her
19. What are the five stages of group development, in order from first to last, according to
Tuckman's model?
A) Forming, norming, performing, storming, and adjourning
B) Forming, storming, norming, performing, and adjourning
C) Storming, forming, performing, norming, and adjourning
D) Norming, forming, performing, storming, and adjourning
20. __________ group members value clarity over the nuance of expression.
A) Collectivist
B) Individualistic
C) Low-power-distance
D) High-power-distance
22. Groups can hold entirely remote, face-to-face meetings in real time with which of the
following technologies?
A) E-mail
B) Instant messaging
C) Videoconferencing
D) Electronic bulletin board services
Page 4
24. What should you do when challenging a point in a meeting?
A) Interrupt the speaker with your point
B) First repeat back what the speaker said
C) Avoid making direct eye contact with the speaker
D) Simply declare that the speaker is wrong
27. Any time we're interacting with others, they can (and often will) perceive our words and
actions in any number of ways—even those that we didn't intend.
A) True
B) False
28. We are constantly moving in and out of different communication contexts throughout
the day.
A) True
B) False
29. The size of a group does not affect the degree of effort and coordination needed to
communicate well within it.
A) True
B) False
30. The more centralized the network, the more members talk to each other and the group as
a whole.
A) True
B) False
Page 5
31. All groups are voluntary.
A) True
B) False
32. A group with diverse perspectives that values all those perspectives and is able to use
them effectively has the best chance of reaching its goals.
A) True
B) False
34. Your group role is dependent on two things: your abilities and what the group expects
from you.
A) True
B) False
36. For your group to be as successful as possible, you should match your strengths with
your group's expectations.
A) True
B) False
37. It is safe to assume that a great harmonizer in a previous group will be just as effective
in the same role in a new group.
A) True
B) False
38. Gersick's two-phase model states that no matter how long groups are working on a task,
a major turning point occurs at the midpoint of the project.
A) True
B) False
Page 6
39. Groups that don't value diversity believe that there are much sharper differences
between members than do groups that do value diversity.
A) True
B) False
40. Effective groups balance the amount of input from each member.
A) True
B) False
42. People from more masculine countries value more direct leadership in a group.
A) True
B) False
44. Members who see themselves in the minority in a diverse group tend to socialize more
with each other, which negatively influences communication when focused on the task
at hand.
A) True
B) False
45. Research indicates that both Caucasians and ethnic minorities enjoy working in
minority-dominated groups more than majority Caucasian groups, and at no cost to their
work.
A) True
B) False
Page 7
47. E-mail should not be used formally for group work.
A) True
B) False
48. Instant relay chat prevents multiple people from sending messages at the same time.
A) True
B) False
49. Services such as Wikispace, Google Docs, and Dropbox allow group members to work
on the same documents from different locations.
A) True
B) False
51. A(n) _________________ is a limited number of people who work toward a common
goal and who believe that, together, they can achieve more than any one of them acting
alone.
52. __________________ groups help us with our needs to be cared for and to connect
with others.
53. __________________ groups are task- or work-oriented groups that we form to help
influence others and solve problems.
54. ___________________ are composed of members with the skills and knowledge
necessary for the particular assignment.
56. In _________________ teams, skilled peers oversee their own schedules and work
policies within the boundaries of their parent company—with little supervision.
Page 8
57. Patterns of information flow that group members have with certain others in a group are
called _________________.
60. All the ways members communicate with one another, both verbally and nonverbally,
are known as ____________________.
61. Those who facilitate the exchange of information among group members are called
___________________.
62. Those who show solidarity by focusing their behavior on promoting and valuing the
group itself are called ________________.
63. _________________ occurs when the multiple roles of a group member clash.
66. Compare and contrast the three basic types of work-related teams.
68. Identify and describe seven of the work roles commonly seen in small groups. Which
three are you most comfortable in, and why?
69. Describe mindful communication. What three things do you need to keep in mind to
effectively manage group diversity? Please explain each of these three things.
Page 9
70. Describe the advantages and disadvantages of face-to-face communication and mediated
communication.
Page 10
Answer Key
1. C
2. A
3. D
4. C
5. A
6. B
7. D
8. B
9. A
10. B
11. D
12. C
13. B
14. C
15. A
16. C
17. A
18. D
19. B
20. B
21. A
22. C
23. D
24. B
25. C
26. A
27. A
28. A
29. B
30. B
31. B
32. A
33. A
34. A
35. B
36. A
37. B
38. A
39. A
40. A
41. A
42. A
43. A
44. B
Page 11
45. A
46. A
47. B
48. B
49. A
50. A
51. small group
52. Primary
53. Secondary
54. Task forces
55. Quality control circles
56. self-managed work
57. networks
58. Group socialization
59. Heterogeneity
60. small group dynamics
61. gatekeepers
62. group advocates
63. Role conflict
64. synergy
65. climate
66.
67.
68.
69.
70.
Page 12
Another random document with
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Elle était des Mac Fergus d’Inverardoch, près du lac Katherine, et
se vantait de connaître, depuis sa jeunesse, des choses profondes
que l’ordinaire des hommes ne connaît pas. Elle m’expliqua que la
lune est un dieu, le plus bienfaisant ou le plus malfaisant des dieux ;
selon qu’on accomplit les rites qu’il exige à son culte, ou qu’on les
méprise. Je me souviens que, ce soir-là, elle portait un « déshabillé »
de Maypoole, alors le couturier le plus à la mode à Londres, et le
plus cher ; des perles à son cou luisaient d’un éclat laiteux, comme
au fond de la mer. Pourtant elle était une petite sauvage, rien qu’une
petite sauvage, n’ignorant rien de ce que savent les sauvages, et
qu’ignorent les civilisés. Elle me dit sérieusement :
— N’oublie jamais !… Il ne faut, sous aucun prétexte, regarder le
nouveau croissant à travers une fenêtre ; ou bien on est en proie à
sa malédiction. Car les maisons des hommes, le croissant ne les
aime pas. Les maisons des hommes sont toujours vieilles ; le
croissant est toujours jeune, il n’aime que ce qui lui ressemble. Si,
par accident, cela t’arrivait, il faut saluer la lune neuf fois, très bas,
comme cela, et lui dire : « Pardon, Beauté ! Je ne l’ai pas fait exprès ;
et maintenant je me détourne… » Malgré tout, méfie-toi, elle peut
demeurer irritée. Si tu es prudent, ne serre de huit jours la main d’un
ennemi, ni même d’un ami, n’entreprends rien, et ne fais pas
l’amour : ta femme accoucherait d’un enfant mort, et ta maîtresse te
trahirait.
« Mais s’il t’arrive, au contraire, de distinguer le croissant dès la
première minute qu’il apparaît, quand tu n’es pas sous un toit, quand
tu es en pleine nature, en une place digne de lui, alors salue encore
neuf fois, aussi respectueusement, mais sans peur, et touche
l’argent que tu as dans ta poche ; tu seras riche tout le mois. Cela
est sûr. »
— Annette, lui dis-je, en l’attirant vers moi, bien qu’elle y fît
obstacle par crainte de l’astre, je n’en doute pas. Dis-moi pourtant
une chose… Comment se fait-il que toutes les femmes qui, comme
toi, possèdent ce secret, ne soient pas riches ?
Elle pencha vers moi ses yeux clairs, devenus dédaigneux de
mon ignorance ou de mon scepticisme :
— Vous ne comprenez pas, dit-elle, vous ne comprenez
réellement pas ?… C’est que, de nos jours, avec les modes
actuelles, les femmes qui pourraient avoir de l’argent n’ont pas de
poches, et celles qui ont encore des poches n’ont pas d’argent…