Linda Bural

Amarillo, TX 79121
lindabural23_5eg@indeedemail.com

Work Experience

Quality Analysis
AIG
2010 to 2021
Skills/Training: Trained new hires, conducted training classes. Processed loans
Fraud Cases, Grading customer service reps to ensure proper and complete information is given, call
pulls, phone support, Ace class training,
completed spreadsheets for managed time.
Completed all assignments in a timely manner.

Systems Trained-Vcat, Agilnet, Convey, SAP, V-system, Lotus Notes, Valic online,
Nice, Encorr, AWD, RHI Portal (SOF ORP), Digital Security Utility (DSU), RSA Token,
And AVAYA One x

Agent
Panhandle Workforce Solutions
2008 to 2009
Skills/Training:
Provided families with low cost childcare. Utilized customers service skills, scheduled appointments,
determined co-pay rate for clients. Data entry, complete, filling, scanning of all paperwork.

Systems Used: Microsoft office, Excel spreadsheets

Office Manager
Labor Finders of Amarillo
2007 to 2008
Skills/Training:

Completed payroll, handled new accounts and collections, created marketing

Information, answered multiphone lines, hired and terminated employees,
Created employees' schedules, determined employee pay rates and completed all
Data entry and mailing for the office.

Education

Basic English
Amarillo College

Hereford High School

Skills
• Excellent skills in communication and interpersonal relations
• Proficient in Microsoft, Excel, Word and Data entry
• Team orientated
• Possess strong leadership
• Polished oral and written skills
• Works well independently
• Management trained
• Manages time efficiently
• Analysis skills
• Windows
• Writing Skills
• Office Management
• English
• Sales
• Recruiting
• Data collection
• Human resources
• Typing
• Customer support
• Public relations
• Negotiation
• Microsoft Outlook