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1. Assume that you are a supervisor who manages more than 20 employees, each of whom occupies a different job.
At a recent project meeting with your employees, you discussed with them the importance of communication and
the rapidly developing technology associated with communication. A point that you should not fail to make in your
discussion is that:
a. supervisory communication is always one-way.
b. face-to-face communication is inefficient.
c. formal communication channels should be used at all times.
d. communication evokes a shared meaning in another person.
ANSWER: d
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
2. Which of the following interpersonal communication skills has the Department of Labor identified as being
necessary for successful functioning in the workplace?
a. Empathy
b. Writing
c. Reading
d. Understanding
ANSWER: c
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
ANSWER: b
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
4. The element of a communication model that contains the thoughts and feelings a communicator is attempting to
elicit in a receiver is called a(n) .
a. data
b. feedback
c. message
d. information
ANSWER: c
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
ANSWER: c
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
6. The window through which we interact with people and influence the quality, accuracy, and clarity of the
communication is called .
a. a perceptual screen
b. a communication filter
c. an interpretation funnel
d. the communication vacuum
ANSWER: a
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
7. A communication medium that is moderate in both information richness and data capacity is:
a. the telephone.
b. electronic mail.
c. face-to-face discussion.
d. formal numeric report.
ANSWER: b
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
8. When a supervisor sends a message to his or her employees who comprise a diverse workgroup, both parties to the
message should be sensitive to:
a. the perceptual screens.
b. the external environment.
c. the informal communication channel.
d. the implicit thoughts and feelings of each other.
ANSWER: a
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
9. As a supervisor, you decide you need to communicate with several of your employees about below standard or
unsatisfactory work. Which of the following would be the best way to send your message?
a. E-mail
b. A memo posted on a bulletin board
c. A telephone call
d. A face-to-face meeting
ANSWER: d
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
10. Kodak has used blogging and social media to encourage customer conversations and decision making, thus
leveraging the business in a positive way. The information richness and data capacity of blogging as a
communication medium is:
a. high and low respectively.
b. low and high respectively.
c. moderate for both the characteristics.
d. high for both the characteristics.
ANSWER: c
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
11. If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially
when there may be some associated anxiety or discomfort, it would be most appropriate for you to:
a. paraphrase the expressed thoughts and feelings.
b. clarify implicit thoughts and feelings.
c. reflect core feelings.
d. make affirming contact.
ANSWER: d DIFFICULTY:
Challenging
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
12. Providing the time to identify and isolate the listener's personal responses and exclude them from the dialogue is one
of the purposes of:
a. paraphrasing expressed thoughts and feelings.
b. clarifying implicit thoughts and feelings.
c. eye contact.
d. silence.
ANSWER: d
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
13. Which of the following is NOT true of reflective listening?
a. Reflective listening emphasizes personal elements of the communication process.
b. Reflective listening is particularly helpful in problem-solving situations.
c. Reflective listening emphasizes more strongly the role of the communicator.
d. The listener's emphasis should be on responding to the communicator, not leading the communicator.
ANSWER: c
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
ANSWER: d
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
15. If your supervisor spoke with you about a significant production problem within your department, you would avoid:
a. paraphrasing the concern being expressed.
b. eye contact with him or her.
c. long periods of silence.
d. asking questions for clarification.
ANSWER: c
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
16. One-way communication in contrast to two-way communication:
a. is especially more accurate for complex tasks.
b. solicits interaction.
c. allows for reflective listening.
d. is especially faster.
ANSWER: d
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
ANSWER: d
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.02
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
18. Information overload for employees or a lack of sufficient information for performance and task accomplishment
can result from:
a. a failure to filter and disseminate information selectively.
b. the tendency to use overly rich media of communication.
c. inappropriate use of the perceptual window.
d. gender differences.
ANSWER: a
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.02
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
19. A barrier to effective communication is:
a. redundancy.
b. feedback.
c. status difference.
d. common dialect.
ANSWER: c
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.03
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
20. Which of the following approaches must a supervisor avoid in order to reduce communication barriers?
a. Minimizing jargon and technical language
b. Encouraging formation of nonhierarchical working relationships
c. Providing cross-cultural training
d. Encouraging men and women to interact the same way
ANSWER: d
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.03
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
ANSWER: d
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.03
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
22. An effective method to reduce or overcome barriers to communication due to gender differences is to:
a. frequently use metaphors.
b. avoid using jargon and technical terms.
c. seek clarification of a person's meaning.
d. avoid face-to-face communication.
ANSWER: c
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.03
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
ANSWER: c
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
ANSWER: b
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
25. Which of the following is NOT considered a result or outcome of defensive communication?
a. Assertive but accurate message sending
b. Increased nonproductive time
c. Retaliation
d. Aggression and abuse
ANSWER: a
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
26. You witness an incident at work where a supervisor loudly criticizes an employee in front of several other
employees. Later, you learn that the employee didn't make any mistake. The supervisor's communication is an
example of:
a. nondefensive communication.
b. a territorial space violation.
c. paralanguage.
d. dominant defensiveness.
ANSWER: d
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
ANSWER: a
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
28. A manager comments to her secretary, "How come Nancy (a word processor) is always hard to find when there is
a deadline? She is a loafer." This is an example of:
a. deception.
b. regression.
c. civility.
d. labeling.
ANSWER: d
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
29. A defensive tactic used by an individual to manipulate and control others is:
a. a put-down.
b. a power play.
c. labeling.
d. insanity.
ANSWER: b
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
30. Which of the following is NOT a characteristic of nondefensive communication and behavior?
a. Being informative
b. Being realistic
c. Being controlled
d. Being evasive
ANSWER: d
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
31. Which of the following statements is an example of nondefensive communication?
a. "Mary is always late to meetings."
b. "I sent the memo through intracompany mail. They must have lost it."
c. "I received the report from Dan yesterday and have briefly reviewed it. It looks good but I need to talk to
him about one recommendation before I approve it."
d. "The check is in the mail. Don't call me again."
ANSWER: c
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
32. In which of the following communication situations can nonverbal communication be utilized?
a. Committee meeting
b. E-mail
c. Voice mail
d. Telephone call
ANSWER: a
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
ANSWER: b
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
34. Seating arrangements and dynamics can be examined in a(n) study.
a. paralanguage
b. proxemics
c. kinesics
d. attitude
ANSWER: b
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
35. You are chairing quality circle meetings with your employees and want to maximize opportunities for all to speak
and contribute. The seating arrangement and table shape to accomplish this should be:
a. square.
b. round.
c. oblong.
d. rectangular.
ANSWER: b
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
36. Which of the following seating arrangements would be most appropriate to facilitate direct and open communication
with a person?
a. Seating the other person beside you, facing the same direction
b. Seating the other person in a place where you will be at right angles
c. Seating the other person directly across from you
d. Seating the person inside your intimate space zone
ANSWER: b
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Application
37. Americans generally do not like to communicate with their business associates within their:
a. social distance.
b. personal distance.
c. intimate distance.
d. public distance.
ANSWER: c
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
38. The study of an individual's perception and use of space, including territorial space, is called .
a. proxemics
b. kinesics
c. spatial differentiation
d. paralanguage
ANSWER: a
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
39. In nonverbal communication, the study of body movements, including posture, is known as .
a. kinesics
b. proxemics
c. paralanguage
d. posturics
ANSWER: a
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
40. In the context of nonverbal communication, consists of variations in speech, such as pitch, loudness, tempo,
tone, duration, laughing, and crying.
a. paralanguage
b. proxemics
c. kinesics
d. polyphasic activity
ANSWER: a
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
ANSWER: d
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.06
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
ANSWER: a
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.06
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
43. Personal integrity in positive, healthy communication is achieved through:
a. morality.
b. leadership.
c. communicative disease.
d. emotional competence.
ANSWER: d
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.06
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
44. Studies have shown that using computer-mediated communication tends to result in an increase in .
a. depression
b. stress
c. flaming
d. proxemic behavior
ANSWER: c
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.07
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
45. Computer-aided communications systems (e-mail, intranet for example) encourage all of the following except:
a. flaming or rude communication.
b. fast, immediate access to information and absence of nonverbal cues.
c. overloading of information.
d. significant disparities in participation levels of persons within a group.
ANSWER: d
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.07
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
46. Many of the communication technologies significantly limit or eliminate forms of communication.
a. written
b. impolite c.
dominant d.
nonverbal
ANSWER: d
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.07
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
ANSWER: b
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.07
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
ANSWER: d
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.07
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
49. Reflective listening means to evoke a shared or common meaning in another person.
a. True
b. False
ANSWER: False
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
50. Interpersonal communication does not affect the health and well-being of the workforce in any way.
a. True
b. False
ANSWER: False
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
51. An important method for determining if a message has been received and understood is to solicit and examine
feedback.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
52. A communication medium that is low in information richness is good for sending numeric or factual data.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
53. A good reflective listener does not lead the speaker according to the listener's own thoughts and feelings.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
ANSWER: False
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
55. A memo from a company president to all employees is an example of one-way communication.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
56. Status differences can influence the content and manner in which a message is sent from a subordinate to someone
higher in the organization.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.3
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
57. Women prefer face-to-face communication, whereas men are comfortable sitting side by side and concentrating on
some focal point in front of them.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.03
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
58. Communication styles and channels are very similar for men and women.
a. True
b. False
ANSWER: False
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.03
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
59. When people from one culture view those in another culture through the lens of a stereotype, they are in effect
discounting the individual differences within the other culture.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.03
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
60. Incivility consists of discourteous communication and rude behavior that are disrespectful, hurtful, or injurious.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
61. Defensive communication includes aggressive, malevolent messages as well as passive, withdrawn messages.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
62. Social swearing and annoyance swearing are basically the same form of uncivil behavior.
a. True
b. False
ANSWER: False
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
63. Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as
dominant defensiveness.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.5
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
65. A direct gaze indicates dedication, truthfulness, and forthrightness in the United States.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
66. The absence of heartfelt communication in human relationships leads to loneliness and social isolation and is known
as communicative disease.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.06
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
67. The balance between head and heart is achieved when a person displays positive emotional competence and is able
to have a healthy internal conversation between his or her thoughts and feelings.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.06
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
68. Modern technologies may challenge our ability to maintain trust in relationships.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.07
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
69. The use of new technologies encourages doing more than one thing at a time.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.07
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
70. New communication technologies may make people less patient with face-to-face communication.
a. True
b. False
ANSWER: True
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.07
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
71. Relative to face-to-face interaction, people who communicate via e-mail are more cooperative and feel less justified
in being noncooperative.
a. True
b. False
ANSWER: False
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.07
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
72. Identify the elements of the communication model and provide an example of each.
ANSWER: The basic elements are sender, receiver, message, feedback, and perceptual screens.
The sender formulates a message and transmits it through a channel to a receiver.
The channel can be a telephone, letter, memo, or electronic mail. The message may
consist of data, information, thoughts, and even the feelings/emotions of the sender.
The receiver may send feedback or return a message to the sender. Feedback
enhances clarity and understanding but takes time. Perceptual screens refer to the
sender's and receiver's views of the world that may influence message understanding.
As an example of the model, a supervisor can convey a message (through face-to-
face interaction) to an employee, who may raise questions about the message in an
effort to understand it. These questions are a form of feedback.
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
73. What are barriers to communication? Name the barriers of communication that exist in organizations.
ANSWER: Barriers to communication are factors that distort, disrupt, or even halt successful
communication. They may be temporary and easily resolved or long-lasting and
deeply rooted. Obvious barriers are physical separation(employees in different
geographic locations or buildings) and status differences (related to the organizational
hierarchy). Not so obvious are the barriers caused by gender differences, cultural
diversity, and language.
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.02
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
74. Define reflective listening. What are the four levels of verbal response that it necessitates?
ANSWER: Reflective listening is the skill of carefully listening to a message and immediately
repeating it back to the speaker.
Reflective listening necessitates four levels of verbal response: affirming contact,
paraphrasing expressed thoughts and feelings, clarifying implicit thoughts and feelings,
and reflecting core feelings not fully expressed. Nonverbal behaviors, such as eye
contact and silence, are also important in reflective listening.
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
75. How do communication technologies affect behavior?
ANSWER: The new communication technologies provide faster, more immediate access to
information than was available in the past. Computer-mediated communication is
more impersonal in nature and the nonverbal cues we rely on to decipher a message
are also absent. Communication through technological means has had a tendency to
equalize participation. The potential for overload is also much greater. Polyphasic
activity (doing more than one thing at a time) is also encouraged with new technology.
Finally, the new technologies may make people less patient with face-to-face
communication.
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ORGB.NELS.15.08.07
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Comprehension
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
76. Language
ANSWER: d
77. Communicator
ANSWER: e
78. Information
ANSWER: b
79. Richness
ANSWER: a
80. Message
ANSWER: c
Match the following:
a. A window through which one interacts with others.
b. A receiver's response to the message received from the sender
c. Feedback from receiver for purpose of checking accuracy of sender's message
d. A form of nonverbal communication
e. Repeating of a message using different words, or a form of oral shorthand
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
81. Eye contact
ANSWER: d
82. Affirmation
ANSWER: b
83. Paraphrasing
ANSWER: e
84. Reflective listening
ANSWER: c
85. Perceptual screen
ANSWER: a
Match the following:
a. Interactive communication
b. A person who can experience the feelings and emotions of the message and sender
c. Messages that are aggressive, malevolent, passive, or withdrawn
d. A defensive communication tactic
e. Constructive, healthy communication in working relationships
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.01
ORGB.NELS.15.08.02
ORGB.NELS.15.08.04
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
86. Defensive communication
ANSWER: c
87. Two-way communication
ANSWER: a
88. Scapegoating
ANSWER: d
89. Nondefensive communication
ANSWER: e
90. Empathetic listener
ANSWER: b
Match the following:
a. Communication characterized by passive, submissive, withdrawing behavior
b. Communication without words or use of language
c. Communication characterized by active, aggressive, and attacking behavior
d. Bands of space extending outward from oneself
e. Study of an individual's perception and use of space
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.04
ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
91. Proxemics
ANSWER: e
92. Subordinate defensiveness
ANSWER: a
93. Nonverbal communication
ANSWER: b
94. Territorial space
ANSWER: d
95. Dominant defensiveness
ANSWER: c
Match the following:
a. Study of body movements, including posture
b. Speech variations, such as tone, tempo, pitch, loudness, laughing, and crying
c. The study of an individual’s perception and use of space
d. An example of nonverbal communication
e. Excessive information
DIFFICULTY: Easy
LEARNING OBJECTIVES: ORGB.NELS.15.08.02
ORGB.NELS.15.08.05
NATIONAL STANDARDS: United States - BUSPROG: Communication
STATE STANDARDS: United States - Ohio - DISC: Leadership Principles
KEYWORDS: Bloom's: Knowledge
96. Proxemics
ANSWER: c
97. Overload
ANSWER: e
98. Facial expression
ANSWER: d
99. Paralanguage
ANSWER: b
100. Kinesics
ANSWER: a
Another random document with
no related content on Scribd:
And now we will finish by saying a few words concerning the
plump chubby-cheeked one.
His name was Santiago Morcillo. He was a native of Leon, had no
parents, and was one of those quiet beings whom it is difficult to
rouse, either through anger or pleasure. When anything unpleasant
happened, he said only, “God’s will be done,” and if he had reason to
feel pleased, showed it only by a smile or by going to church to thank
God for the favors which he bestowed on him. His father’s conduct
had been disorderly, and he left but few unencumbered possessions,
his affairs being in confusion, but the good-natured Santiago did not
mind this. He was quite the opposite of his father and, by force of
work, economy and shrewdness, he recovered what was lost, and
even improved his condition so far that finally he was free from debt
and in easy circumstances. Until then he had never thought of
women, and when he did, he said,
“I shall take a rest now. It would be folly to begin a dangerous
experiment immediately. My mother was a very virtuous woman, but
all women are not alike.”
The good Morcillo was not only economical, but somewhat
avaricious, and it occurred to him to use the influence of his relatives
to obtain some sort of office, and with this object in view he had
come to the court at Madrid. One morning he went to mass at St.
Joseph’s Church, and standing near the entrance, and turning aside
to let a caballero pass, he saw Doña Estrella, who was kneeling in
prayer, her virgin lips moving in religious fervor, and her eyes raised
to Heaven with a most sweet and tender expression. For the first
time Señor Santiago felt a vivid impression, and involuntarily he
made a somewhat impious comparison between the sublime young
girl and an angel. He was always timid in the presence of women,
but this being was not a woman, she was a cherub. Being a good
Catholic, the hidalgo instantly repented of his sinful attention to
worldly affairs, and turning his back upon the young lady, began to
repeat his prayers; but he was unable to forget the cherub with the
blue eyes, and ten minutes later, moved by an irresistible attraction,
he turned and looked again. He saw her a second time, and felt his
heart beating. When the mass was over, the good Morcillo could
contain himself no longer. He turned quickly round and looked for
her. The mother was very near her daughter, and in front, one behind
the other, were her two sisters. However, in the crowd it was not
easy to see that the four belonged together, and besides, the hidalgo
had no eyes for any except the fair one. He tried to get nearer to her,
but every one rose at the same moment, and he again lost sight of
her for a few moments. He tried his best to force a way for himself
through the crowd, but, being quite confused, he paid no attention as
to where he planted his feet, and many of the faithful accosted him
roughly, while others threw themselves against him and prevented
his getting out. The poor fellow was almost suffocated, crushed and
choking. He could hardly breathe, and perspired freely, while his face
became livid. His stoutness was his great misfortune, and he missed
the lady.
“Is it possible that I have fallen in love?” he asked himself when he
got into the street.
He could not forget the fair face, and began to think the matter
over with as much calmness as he could muster in his
embarrassment. Having met such an angel of a woman, why should
he not marry her? A bachelor’s life was very nice, but only up to a
certain age. He went to mass the next day, and again he saw
Estrella, and lost her in leaving the church. At last, on the day when
our story begins, Morcillo, like the others, discovered by accident the
residence of the charming maiden. He saw her on the balcony.
Nothing else happened, but, feeling sure that he was in love, and
that his will power was not strong enough to resist his passion, he
made up his mind to go on with his wooing, and not to stop, unless
this marvelous being with the face of an angel should prove to be a
demon, which was, of course, impossible.
Now we know the three hidalgos, who did not resemble each other
in the slightest degree.
(To be continued.)
QUATRAIN.
To dash irradiant on the barren shore
The wave is born; the lark to sing and soar;
To traffic with the sun upsprings the tree—
Man only has no certain destiny.
—H. C. H.
EXTRACTS FROM THE LOG OF THE
“RITA”
BEING A DISCONNECTED ACCOUNT OF THE DOINGS OF SOME
ARTISTS ON A SUMMER CRUISE....
“First day out. We can scarcely realize we have left behind the heat, the noise,
and the dust of the city for three weeks. Far to the north, overhung by clouds
of noisome smoke, our late prison is gradually sinking from sight. Only the
tallest spires and houses can be seen. As the distance grows greater our
hearts grow lighter, and dance in unison with the leaping waves. The day is a
miracle of light and color,—
and
we’re
a happy
crew!”
“Came
very
near
being
wrecked
last night. Even the moon was full—but that fact saved the lives of all on
board. Spike made a sketch this morning that will explain better than words.”
“The fashionable portrait painter’s man and girl flirting on the shore turned
out to be rather clever devices for frightening crows. He has been advised to
consult an oculist.”
“The Skipper complained this evening of “feeling queer in the head,” and
the Duke made unkindly reference to the moon (which is known to have a
peculiar influence in certain cases), but got “sat on” for his inopportune display
of wit. Fuzzie’s allusion to the banquet in the cabin last night was perhaps
more truly explanatory.”
“Sailing
close to
shore,
—and enjoying the
beautiful glimpses of
field and wood seen
through the golden
haze of a summer
afternoon.
What a
glorious
land!”
“For his marvelous success in mixing salads, the Duke, who studied the
culinary art in Paris and Rome, has been made Second Mate.”
“Three days out. The Languid Aquarellist insisted this morning on going
ashore and shooting ducks—wild ones. After he had almost decimated a
farmer’s prize flock of pekins (without noticing their barnyard confidence in
man)—he was promoted by the Captain for excellent gunnery, and the
addition to the yacht’s stores.”
“Tomson, (of the Barber’s-Own School), spent the entire afternoon trying to
convince Miss ⸺ that his own peculiar method of painting is the acme of art.
Miss ⸺ seemed delighted with his efforts, and thinks his pictures are “just
lovely.” She wants him to attempt an imaginary portrait of the sea serpent.
Owing to the ceaseless motion of the boat, Tomson’s pictures are decidedly
impressionistic.”
—“And then Bill Weatherbones gave us his version of the great naval
combat at Santiago, in which he took a very prominent part. ‘I tole yer how it
wuz,’ Bill began; ‘it wuz dis way, sur. I wuz a-settin’ on de aft hatch a-smokin’ a
cigar Bill Sampson giv’ me, an’ Bill an’ Winnie Schley wuz a-workin’ out a little
game wid de cards. Bill t’rowed down his papes an’ sed,—
“I
aint
got
no
luck,
I got to shake yuse fellers. Mc. he’s sent me de wire to go over an’ chin dat
man Shafter, wot’s runnin’ de army push, an’ make him git a move on hisself.”
“Don’t go, Bill,” sez I, “send one o’ de gang, it’s too hot fer yer, wot’s de good
yer workin’?” “Dem aint me orders,” sez Bill, den turnin’ to Winnie Schley, he
giv’ him de stern look, an’ sed, “Winnie, yer do de stunts here till I gets back
wid meself, an’ if de Spaniels tries ter get out de bottle squirt de guns on ’em.”
“I’m on,” sez Winnie, an’ he giv’ me de wink, “if de farmers shows up I shoots.”
Den de Admiral he gits in his little ya’t an’ sails off. Winnie den piped up de
grog all eround, an’ de game went on ag’in. I aint much stuck on de game de
navy push puts up, it’s on de squar’, an’ so I set dere gappin’ an’ feedin’ me
face, while de boys plays. All of a sudding I seen over dere where de guy
Hobson sinked de Merrymac some smoke. I wunk t’ meself, but didden say
nothin’ to break de boys up, but soon Winnie Schley looked up an’ seen it.
“Hully gee!” he yelled, “de blokes is a-chasin’ out,” an’ he grabbed a bunch o’
flags an’ did de signal act o’ his life. He worked dose flags till he looked like a
skirt dancer. De udder ships looked like a back yard wid de clothes-line full of
red-flannel shirts from de wavin’ de guys put up. “Git dem guns loaded,” yelled
Schley, “yuse blokes look lively, dere.” Boom! busted out one o’ de big guns,
an’ de noise it knock de win’ outten me works. It hit de Spaniel an’ turned him
bottom upwards; when he come up ag’in he shot his gun at us, but it wuz half
a mile too high. Schley he rung out de joyous laugh. “Dere optics aint no
good,” sez he, den he lets anudder ball go at him dat went clean t’rough him
an’ hit anudder ship two miles off an’ sunk it in a minnit. Den up comes
anudder Spaniel, an’ I seen⸺’”
“The steering gear is a little rattled: a puff of wind blew a lock of Mate
Fuzzie-Wuzzie’s hair into the wheels, and instantly the vessel swung round.
The engine was stopped, and in the excitement that ensued, a case of
champagne was almost lost overboard. We had to run backward for a mile
and a-half to disengage Fuzzie’s hair from the machinery. Fuzzie has been
reduced.”
“Spike’s interest in the war has grown to be a matter of serious
inconvenience to all on board. He has literally covered the yacht with
Military
and
Naval
cartoons.
The boat will certainly have to be re-painted. This morning he came on deck
with a drawing he did sometime during the night, which represents Uncle Sam
admonishing Spain to stop kicking the “yaller dorg”—Cuba. It’s not half bad,
but his claim of it’s being the best yet made on the war is a little strong. He
has been so busy admiring it all day he has not thought to make any others—
and we have had time to breathe.”
“We
came
to
anchor
this evening near the wreck of the “Two Sisters,” in the vicinity of which—on
the shore—was situated a dog-pound, containing some two hundred canines
awaiting execution.... We enjoyed a night of delightful rest.”
“The Skipper went out on his bicycle gig to take a survey of the harbor, but the
roadway was running so high he found it difficult to make any headway,
and had to return to the yacht.”
“Curly has been pronounced unfit for the duties of an able-bodied seaman,
and has been handed over to the Duke for treatment. It is suspected he is
afflicted with some curious, and hitherto unknown, form of love. Yesterday the
Duke administered a very carefully prepared shrimp salad, but it failed utterly
to bring about the desired results. He’s still very pensive, and seems to wish to
be alone. Grave symptoms indeed. Ever since our last visit ashore, when he
was seen walking through the fields with a tall, willowy creature of undeniable
attractiveness, he has been very dejected and apathetic.
We shall
try
keel-hauling
as a
last resort,
—but trust it will not be necessary.”
“The last glimpse of the glorious old Bay, and the last day afloat. The cruise
has been one of continuous delight, but we can not but regret the end has
come, and we must tread the bricks of uninteresting streets instead of the
swaying deck of the Rita. But, as Bill Weatherbones would say, “Wot’s de
use? Man aint born to be happy,
—an’
dats
straight.”
THE END