1.

A(n)___investigates, analyzes, designs, develops, installs, evaluates, and

maintains a company's
information systems.
A. application developer
B. database administrator
C. network administrator
D. systems analyst
2. Critical time is the amount of time that the task could be late without
pushing back the completion date of the entire project.
A. True
B. False
3. Project planning, an activity of a project manager,___
A. requires guiding, supervising, and coordinating the a project team's
workload
B. includes monitoring the progress of the a project, evaluating results, and
taking corrective action when
necessary to stay on target
C. focuses on long-term challenges and goals, the importance of
stakeholders, and a commitment to the
firm's role as a corporate citizen
D. includes identifying project tasks and estimating completion times and
costs
5. Project scheduling, an activity of a project manager,___
A. requires guiding, supervising, and coordinating a project team's workload
B. includes monitoring the progress of a project, evaluating results, and
taking corrective action when
necessary to stay on target
C. involves staffing, which includes selecting the project team and assigning
specific tasks to team members
D. includes budgeting a project based on the number of modules and their
complexity in a project

4. The____is the most pessimistic outcome of a task.

A. best-case estimate (B)
B. probable-case estimate (P)
C. worst-case estimate (W)
D. dominant-case estimate (D)

6. System developers can initiate a formal project as early as the reliminary

investigation stage, or later on, as analysis, design, and implementation
activities occur.
A. True
B. False

7. The letters SWOT stand for spending, weeks, overtures, and time.
A. True
B. False
8. The systems implementation phase of the systems development life cycle
(SDLC) includes an assessment, called a____to determine whether the
system operates properly and if costs and benefits are within expectation.
A. systems estimation
B. systems verification
C. systems validation
D. systems evaluation

9. When designing a questionnaire, the most important rule of all is to make

sure that questions collect the right data in a form that can be used to further
the fact-finding effort.
A. True
B. False
When designing a questionnaire, arrange questions in a random order,
intermixing simple and more complex topics. False

10. When conducting an interview, after asking a question, allow the person
enough time to think about the question and arrive at an answer.
A. True
B. False

11. Which is an example of an intangible benefit?

A. A user-friendly system that improves employee job satisfaction
B. A new scheduling system that reduces overtime
C. An online package tracking system that improves service and decreases
the need for clerical staff
D. A sophisticated inventory control system that cuts excess inventory

17. Which is an example of a tangible benefit?

A. A user-friendly system that improves employee job satisfaction
B. A sales tracking system that supplies better information for marketing
decisions
C. A new website that enhances a company's image
D. An online package tracking system that improves service and decreases
the need for clerical staff

12. A___is an overview that describes a company's overall functions,

processes, organization, products, services, customers, suppliers,
competitors, constraints, and future direction.
A. business matrix
B. business profile
C. business index
D. business glossary

13. After spending a week getting to know the members of the team, including
their strengths and weaknesses, and what has worked well (and not so well)
for this particular team in the past, Roark realizes that one theme keeps
recurring: the team has particularly weak communications skills. Which
method is Roark least likely to use, given that he knows about the
disadvantages of each method?
A. Structured analysis
B. Agile/adaptive methods
C. Object-oriented analysis
D. Rapid application development

14. Lara performs certain analyses and ensures that the company's image
will not be at risk as a result of taking this project. This is an example of__
A. operational feasibility
B. economic feasibility
C. technical feasibility
D. schedule feasibility
Lara is involved in many other projects so she appoints a project
manager for this project to ensure that the project is completed on time.
This is an example of _____.
a. technical feasibility
b. economic feasibility
c. operational feasibility
d. schedule feasibility

15. In most systems analysis tasks, time and people are interchangeable.
A. True
B. False

16. ___planning is the process of identifying long-term organizational goals,

strategies, and resources.
A. Prospect
B. Pilot
C. Strategic
D. Vertical

18. Using a work breakdown structure (WBS) allows one to manage a project
as one large task.
A. True
B. False

19. Program Evaluation Review Technique (PERT)/Critical Path Method

(CPM) and Gantt charts are mutually exclusive techniques.
A. True
B. False
20. A____cannot be started until a previous task is completed.
A. dependent task
B. predecessor task
C. precursor task
D. concurrent task
21. Many large IT departments use a(n)____team that reviews and tests all
applications and systems changes to verify specifications and software quality
standards.
A. beta testing
B. quality assurance
C. alpha testing
D. acceptance verifier

22. In a(n)____model, the result of each phase is called a deliverable, which

flows into the next phase.
A. interactive
B. iterative
C. waterfall
D. spiral
23. A___describes the information that a system must provide.
A. process model
B. data model
C. business model
D. network model

24. In a typical organizational model, top managers__

A. develop long-range plans, called strategic plans, which define a company's
overall mission and goals
B. provide direction, necessary resources, and performance feedback to
supervisors and team leaders
C. oversee operation employees and carry out day-to-day functions,
coordinating operational tasks and
people
D. include users who rely on transaction processing (TP) systems to enter
and receive the data they need to
perform their jobs

25. Knowledge management systems use a large database called a(n)__that

allows users to find information by entering keywords or questions in normal
English phrases.
A. inference engine
B. knowledge base
C. knowledge database management system
D. inference manager

26. Systems development typically starts with a___

A. feasibility study
B. systems request
C. preliminary investigation
D. financial snapshot
27. Transaction processing (TP) systems___
A. provide job-related information to users at all levels of a company
B. simulate human reasoning by combining a knowledge base and inference
rules that determine how the
knowledge is applied
C. process data generated by day-to-day business operations
D. include email, voice mail, fax, video conferencing, word processing,
automated calendars, database
management, spreadsheets, and integrated mobile computing systems

28. In a preliminary investigation report, the findings section includes a

summary of a project request and a specific recommendation.
A. True
B. False

29. It is easier to assign dollar values to intangible than to tangible benefits.

A. True
B. False
30. A____chart displays complex task patterns and relationships.
A. Gantt
B. Pareto
C. Program Evaluation Review Technique (PERT)
D. Scatter