TICKET 1

Duy Tan University FINAL TEST Test Number

Faculty of English Subject : Speaking Level 3
Subject code: ENG 219 1
General English
Semester: 1 Academic year:
Time: 5 mins/sts
PART I: Describe a picture (3 marks)
Directions: In this part of the test, you will describe a picture in as much detail as you can. You will
then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about the
picture.

PART II: Respond to questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

1
PART III: Propose a solution (4 marks)
Directions: In this part of the test, you will be presented with a problem and asked to propose a solution.
You will have 30 seconds to prepare. Then you will have 60 seconds to speak.
Respond as if you are a customer service staff
In your response, be sure to
• show that you recognize the problem, and
• propose a way of dealing with the problem.

Here is the problem:

Hello. This is Mark Kelly. I just had a maintenance service for my car at your repair shop yesterday.
And I took it back this morning. But the engine is not working properly again, and so does the brake. I
feel really disappointed. What should I do now?

The End

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TICKET 2
Duy Tan University FINAL TEST Test Number
Faculty of English Subject : Speaking Level 3
Subject code: ENG 219 1
General English
Semester: 1 Academic year: 2019-2020
Time: 5 mins/sts
PART I: Describe a picture (3 marks)
Directions: In this part of the test, you will describe a picture in as much detail as you can. You will
then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about the
picture.

PART II: Respond to questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

3
PART III: Propose a solution (4 marks)
Directions: In this part of the test, you will be presented with a problem and asked to propose a
solution. You will have 30 seconds to prepare. Then you will have 60 seconds to speak.
Respond as if you work at a Health Clinic
In your response, be sure to
• show that you recognize the problem, and
• propose a way of dealing with the problem.

Here is the problem:

Hi. This is Kate Wright. I have an appointment for health check with Dr. Clare at 10 a.m.
tomorrow. But something urgent came up and I need to leave for a business trip to Sydney
early tomorrow morning. Is it possible to rearrange my appointment?
The End

4
TICKET 3
Duy Tan University FINAL TEST Test Number
Faculty of English Subject : Speaking Level 3
Subject code: ENG 219 1
General English
Semester: 1 Academic year: 2019-2020
Time: 5 mins/sts
PART I: Describe a picture (3 marks)
Directions: In this part of the test, you will describe a picture in as much detail as you can. You will
then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about the
picture.

PART II: Respond to questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

5
PART III: Propose a solution (4 marks)
Directions: In this part of the test, you will be presented with a problem and asked to propose a solution. You
will have 30 seconds to prepare. Then you will have 60 seconds to speak.
Respond as if you work at an office supplies company
In your response, be sure to
• show that you recognize the problem, and
• propose a way of dealing with the problem.
Here is the problem:
Hi. This is Jacob Duncan. I ordered a photocopier from your company last Sunday. Your staff told me it took
four days to deliver. Five days has gone by since the order date, but I have not received it yet. Can you tell
me how long I have to wait? Again, this is Jacob and my order number is 217P.

The End

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TICKET 4
Duy Tan University FINAL TEST Test Number
Faculty of English Subject : Speaking Level 3
Subject code: ENG 219 1
General English
Semester: 1 Academic year: 2019-2020
Time: 5 mins/sts

PART I: Describe a picture (3 marks)

Directions: In this part of the test, you will describe a picture in as much detail as you can. You will
then have 30 seconds to prepare your response. Then you will have 45 seconds to speak about the
picture.

PART II: Respond to questions using information provided (3 marks)

Directions: In this part of the test, you will answer two questions based on the information
provided. You will have 30 seconds to read the information before the questions begin. For each
question, begin responding immediately after you hear the question. You will have 15 seconds to
respond to each question.

7
 Netsco Annual Symposium
Tuesday, June 10
Grand Park Hotel
Time Event
9:00 a.m. Registration with tea and coffee
10:00 a.m. Opening Address by Mark Adamson, CEO
10:20 a.m. Reports from various departments
 Overseas Annual Sales Report: Mathew Stanley, Sales
Department
 New Market Trends: Alison Becker, Management Support
 Effective Global Trade: Graham Tesky, Planning Team
12:00 p.m Lunch (buffet restaurant)
1:30 p.m. Advanced Services: James Baser, Human Resources Department
2:30 p.m. Coffee Break
3:00 p.m Video: Effective Management
4:00 p.m. Closing Remarks by Steve Anderson, Vice President

PART III: Propose a solution (4 marks)

Directions: In this part of the test, you will be presented with a problem and asked to propose a
solution. You will have 30 seconds to prepare. Then you will have 60 seconds to speak.
Respond as if you work at the household appliances store
In your response, be sure to
• show that you recognize the problem, and
• propose a way of dealing with the problem.

Here is the problem:

Hi, this is White Young. I bought a hair dryer from your shop last Sunday, and I just made use of it
this morning. But it made awful noise. Could you let me know what I should do to have it repaired?

The End