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(Download PDF) E-Commerce 2019 Business Technology and Society 15th Edition Laudon Test Bank Full Chapter
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E-commerce 2019: business. technology. society., 15e (Laudon/Traver)
Chapter 7 Social, Mobile, and Local Marketing
1) All of the following were popular types of online marketing before 2007 except:
A) e-mail.
B) corporate websites.
C) mobile marketing.
D) display ads.
Answer: C
Difficulty: Easy
AACSB: Application of knowledge
Learning Objective: 7.1: Understand the difference between traditional online marketing and the
new social-mobile-local marketing platforms and the relationships between social, mobile, and
local marketing.
3) How much time a month does the average person spend using the Facebook app on mobile
devices?
A) about 3 hours
B) about 10 hours
C) about 13 hours
D) about 23 hours
Answer: C
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.1: Understand the difference between traditional online marketing and the
new social-mobile-local marketing platforms and the relationships between social, mobile, and
local marketing.
4) By 2020, it is estimated that advertisers will be spending which of the following amounts on
mobile marketing?
A) $11.3 million
B) $113 million
C) $11.3 billion
D) $113 billion
Answer: D
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Difficulty: Moderate
AACSB: Analytical thinking
Learning Objective: 7.1: Understand the difference between traditional online marketing and the
new social-mobile-local marketing platforms and the relationships between social, mobile, and
local marketing.
5) By 2020, spending on social marketing will triple the amount spent on mobile marketing.
Answer: FALSE
Difficulty: Easy
AACSB: Application of knowledge
Learning Objective: 7.1: Understand the difference between traditional online marketing and the
new social-mobile-local marketing platforms and the relationships between social, mobile, and
local marketing.
6) In 2018, the amount spent on local online marketing exceeded the amount spent on mobile
marketing.
Answer: FALSE
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.1: Understand the difference between traditional online marketing and the
new social-mobile-local marketing platforms and the relationships between social, mobile, and
local marketing.
10) Which of the following is the first step in the social marketing process?
A) community
B) amplification
C) fan acquisition
D) engagement
Answer: C
Difficulty: Easy
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
11) Encouraging users to click a Like button is an example of which step in the social marketing
process?
A) fan acquisition
B) brand strength
C) community
D) amplification
Answer: D
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
12) Your Facebook News Feed includes all of the following except:
A) status updates.
B) app activity.
C) Likes.
D) Tweets.
Answer: D
Difficulty: Easy
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
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Pinterest.
13) Which of the following statements about Facebook Exchange is not true?
A) It competes with Google Ads (formerly DoubleClick).
B) It allows advertisers to target ads.
C) It is a social search engine.
D) It involves cookies.
Answer: C
Difficulty: Difficult
AACSB: Information technology
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
14) Ads that appear in a Facebook user's News Feed are called:
A) Marketplace Ads.
B) Promoted Ads.
C) Page Post Ads.
D) Brand Ads.
Answer: C
Difficulty: Easy
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
15) About how many hours a month do online social network users spend, on average, on all
social networks combined?
A) 15
B) 20
C) 25
D) 30
Answer: C
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
17) Sprout Social helped Wahl Professional improve its social media presence on which of the
following?
A) Facebook
B) Instagram
C) Twitter
D) Pinterest
Answer: B
Difficulty: Easy
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
18) All of the following marketing tools on Facebook require payment except:
A) Brand Pages.
B) Facebook Watch.
C) News Feed Page Post Ads.
D) Mobile Ads.
Answer: A
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
20) Which of the following Twitter marketing tools provides marketers with a real-time digital
dashboard so they can see tweet activity about a TV show, commercial, or brand?
A) Promoted Trends
B) Amplify
C) Twitter Cards
D) Promoted Accounts
Answer: B
Difficulty: Moderate
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AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
21) Which of the following Twitter marketing tools involves a coupon or other promotional offer
that appears in users' Twitter timeline?
A) Promoted Tweet
B) Promoted Trend
C) Promoted Account
D) Twitter Card
Answer: D
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
23) Which of the following are features of both Pinterest and Twitter?
A) tweets
B) hashtags
C) pins
D) Image Hover widget
Answer: B
Difficulty: Moderate
AACSB: Information technology
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
25) The number of people exposed to pins on Pinterest is a measure of which of the following?
A) engagement
B) community
C) brand strength
D) fan acquisition
Answer: D
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
26) Which of the following is an online service specifically aimed at measuring the impact of
Pinterest and other visual social media?
A) TweetDeck
B) Curalate
C) Amplify
D) Webtrends
Answer: B
Difficulty: Moderate
AACSB: Information technology
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
29) As discussed in the chapter-opening case, Hubble used all of the following Facebook
marketing tools except:
A) Facebook brand page.
B) Facebook News Feed ads
C) Facebook Live.
D) Facebook’s Lookalike Audience lead generation tool.
Answer: D
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
30) Which of the following allows Facebook to track user behavior on other sites?
A) Open Graph
B) Like button
C) hashtags
D) Whatsapp
Answer: B
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
31) Which of the following is not true about Facebook News Feed Page Post Ads?
A) They have a tiny tag indicating that they are sponsored.
B) They can be liked, shared, and commented on, just like any news feed post.
C) They cannot contain links.
D) They have social context.
Answer: C
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
32) Which of the following is a micro-blogging social network site that allows users to send and
receive 280-character messages, as well as news articles, photos, and videos?
A) Facebook
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B) Twitter
C) Pinterest
D) Instagram
Answer: B
Difficulty: Easy
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
33) Companies are not permitted to collect personal information from children under the age of
________ without parental consent.
A) 8
B) 10
C) 13
D) 16
Answer: C
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
34) Which of the following was the object of the FTC's highest penalty for a COPPA violation to
date?
A) Disney's Playdom
B) W3 Innovation
C) Snapchat
D) Yelp
Answer: A
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
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36) Which social marketing proved the most effective for ExchangeHunterJumper.com?
A) Facebook
B) YouTube
C) Pinterest
D) Instagram
Answer: A
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
37) Which of the following refers to the number of interactions among members of a group and
reflects the "connectedness" of the group, even if these connections are forced on users?
A) engagement
B) information density
C) social density
D) amplification
Answer: C
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
38) Which of the following refers to those forms of social sharing that occur off the major social
networks, through alternative communication tools?
A) social density
B) dark social
C) amplification
D) engagement
Answer: B
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
39) Which of the following is a real-time bidding system that allows advertisers to target their
ads to specific users based on personal information provided by Facebook?
A) Amplify
B) FBX
C) DoubleClick
D) PTAT
Answer: B
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
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and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
40) Which of the following social networks allows a user to buy products directly on its site and
pay with Apple Pay?
A) Twitter
B) LinkedIn
C) Pinterest
D) Snapchat
Answer: C
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
41) Which of the following involves using a variety of tools to encourage users to interact with
content and brand?
A) social density
B) engagement
C) amplification
D) dark social
Answer: B
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
42) Which of the following involves using the inherent strength of social networks to encourage
visitors and fans to share their Likes and comments with friends?
A) social density
B) engagement
C) amplification
D) dark social
Answer: C
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
43) Which of the following is a Facebook feature that allows app developers to integrate their
apps into the Facebook pages of users who sign up for the app?
A) Whatsapp
B) Like button
C) Messenger
D) Open Graph
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Answer: D
Difficulty: Moderate
AACSB: Information technology
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
44) Facebook's Messenger app allows users to make payments to advertisers via Stripe or PayPal
without having to leave the app.
Answer: TRUE
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
45) Facebook's Search functionality includes everyone's public posts, Likes, photos, and
interests, and makes them available to all users of Facebook, even those who are not friends.
Answer: TRUE
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
47) Brand pages on Facebook typically attract more visitors than a brand's website.
Answer: TRUE
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
50) In 2018, Millennials made up almost 65% of Snapchat's monthly active U.S. users.
Answer: FALSE
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
52) Name and describe the five steps in the social marketing process.
Answer: The five steps in the social marketing process are fan acquisition, engagement,
amplification, community, and brand strength.
Social marketing campaigns begin with fan acquisition, which involves using any of a variety of
means, from display ads to News Feed and page pop-ups, to attract people to your Facebook
page, Twitter feed, or other platform like a Web page. The next step is to generate engagement,
which involves using a variety of tools to encourage users to interact with your content and brand
located on your Facebook or Web pages. You can think of this as "starting the conversation"
around your brand.
Once you have engaged visitors, you can begin to use social site features to amplify your
messages by encouraging users to tell their friends by clicking a Like button, or by sending a
message to their followers on Twitter. Amplification involves using the inherent strength of
social networks to continue the spread of its message. Once you have gathered enough engaged
fans, you will have created the foundation for a community — a more or less stable group of fans
who are engaged and communicating with one another over a substantial period of time (say
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several months or more). The ultimate goal is to enlarge your firm's "share of the online
conversation." The process ends with strengthening the brand and, hopefully, additional sales of
products and services.
Difficulty: Moderate
AACSB: Application of knowledge; Written and oral communication
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
53) Name and describe five of the marketing tools available with Facebook.
Answer: Marketing tools available with Facebook include: Right-hand Sidebar Ads, News Feed
Page Post Ads, Brand Pages, Reactions Buttons, video ads, mobile ads, and Facebook Exchange
(FBX).
Right-hand Sidebar Ads are display ads shown in the right column on a user's profile and home
Facebook pages. They are often used to direct users to off-Facebook content such as website
landing pages and content offers.
The News Feed is the most prominent place for advertisements. The News Feed is the center of
the action for Facebook users and where Facebook users spend most of their time because that is
where posts from their friends appear.
Page Post Ads appear in a user's News Feed along with all of the other posts and status updates
that normally appear from friends. Page Post Ads have a tiny tag that indicates that they are
sponsored (i.e., are advertisements) but otherwise look very similar to posts from friends. They
have social context ("John Smith and Jane Doe like Pottery Barn") and can be liked, shared, and
commented on, just like any other post. Page Post Ads can contain text, photos, video, and links.
They can be used for many of marketing objectives, such as increasing brand engagement,
obtaining Likes for the brand's Facebook page, and encouraging app installs and engagement.
Companies pay to promote or boost Page Post Ads to extend their reach.
Nearly all Fortune 1000 companies, and hundreds of thousands of smaller firms, have Facebook
brand pages, similar to brand websites, on Facebook as an adjunct to their main website. The
purpose of a brand page is to develop fans of the brand by providing users opportunities to
interact with the brand through comments, contests, and offerings. Using social calls to action,
such as "Like us on Facebook" and "Share," brand pages can escape their isolation and make it
more easily into users' social networks, where friends can hear the message. Social brand pages
have many more social opportunities for fans to like and comment than are typical of traditional
web pages. However, corporate websites have, over time, adopted many social features and the
two are now often indistinguishable. Brand pages on Facebook typically attract more visitors
than a brand's website.
Reactions buttons enable users to share their feelings with friends and friends of friends about
content and other objects they are viewing and Web sites they are visiting. The Reactions buttons
provide amplification for marketers.
Facebook also offers video ads, mobile ads (its mobile ad platform is its fastest growing revenue
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stream), ads on its Facebook Messenger instant messaging app and on Facebook Watch, its
video-on-demand service, and Facebook Exchange (FBX), a real-time ad exchange, which
enables marketers to sell ads and retarget ads.
Difficulty: Moderate
AACSB: Application of knowledge; Written and oral communication
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
54) What are the basic steps in creating a Pinterest marketing campaign?
Answer: The first step is to create a brand page and pin photos of your products, ensuring that
you change your selections regularly and use high quality photos. Next, use URL links and
keywords so that followers can easily find and buy the projects you have pinned. Use of hashtags
helps organize your photos.
Using Pinterest Rich Pins, such as Product Pins help businesses in industries that are cost
competitive like food, retail, or movie distribution. Adding Pin It buttons also encourages
followers to pin your photos to their own boards and share them with friends. Developing theme-
based boards also enhances the entertainment and branding aspects of Pinterest.
Incorporating Facebook and Twitter into the campaign draws users from those networks onto
Pinterest and integrating with those services allows users to navigate seamlessly from Facebook
and Twitter to Pinterest. Being active on social media is also important to get the most out of it.
Difficulty: Moderate
AACSB: Application of knowledge; Written and oral communication
Learning Objective: 7.2: Understand the social marketing process from fan acquisition to sales
and the marketing capabilities of social marketing platforms such as Facebook, Twitter, and
Pinterest.
56) Which of the following is the top app in terms of both audience size and share of time spent?
A) YouTube
B) iTunes
C) Twitter
D) Facebook
Answer: D
Difficulty: Moderate
AACSB: Application of knowledge
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Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
57) On average, users use about ________ apps a month on their smartphone.
A) 10
B) 15
C) 20
D) 50
Answer: C
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
59) Which of the following is the most popular use for mobile devices?
A) shopping
B) socializing
C) entertainment
D) performing tasks, such as finances
Answer: C
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
60) Which of the following is the second-most popular mobile marketing format?
A) search engine advertising
B) display advertising
C) video advertising
D) mobile messaging
Answer: B
Difficulty: Difficult
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
61) Which of the following accounts for the most time people spend using a mobile device?
A) watching video
B) social networks
C) listening to music
D) reading news and magazines
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Answer: C
Difficulty: Moderate
AACSB: Information technology
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
62) While using apps, users spend over 90% of the time on just ________ of them.
A) 2
B) 3
C) 4
D) 5
Answer: D
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
63) In which year did spending on mobile marketing first exceed the amount spent on
desktop/laptop marketing?
A) 2014
B) 2015
C) 2016
D) 2017
Answer: B
Difficulty: Difficult
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
64) Which of the following accounts for the most mobile ad spending?
A) display ads
B) search engine advertising
C) video ads
D) SMS text messages
Answer: B
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
65) Which of the following is not a major provider of mobile display advertising?
A) MoPub
B) inMobi
C) AdMob
D) Webtrends
Answer: D
Difficulty: Difficult
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
66) Which of the following is the leading mobile retailer in the United States?
A) Walmart
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B) Amazon
C) Google
D) QVC
Answer: B
Difficulty: Easy
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
67) Which of the following is not a technology for enabling proximity marketing?
A) Lens Studio
B) NFC
C) BLE
D) QR codes
Answer: A
Difficulty: Moderate
AACSB: Information technology
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
69) What percentage of the population use a mobile device to research products online before
purchasing?
A) about 25%
B) about 33%
C) about 50%
D) about 75%
Answer: C
Difficulty: Difficult
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
70) Traditional retail products and travel services are the source of much of the current growth in
m-commerce.
Answer: TRUE
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
71) Purchases made on tablet computers are the fastest growing and largest source of m-
commerce revenues.
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Answer: FALSE
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
73) What are the implications for marketers given that users spend over 75% of their total mobile
time using apps and that on average, users only use about 20 apps a month?
Answer: The implications for marketers are quite clear: if consumers are primarily using apps
rather than browsing the Web on their mobile devices, marketers need to place ads in apps where
most of the action is for attracting consumers, and that means social, entertainment, and game
sites. Second, if mobile consumers only use, on average, 20 apps, then marketers need to
concentrate their marketing in these popular apps, let's say, the top 100. Niche marketers, on the
other hand, can concentrate their ads in apps that support that niche. A distributor of diving
equipment, for instance, could place ads in apps devoted to the diving community. There may
not be many users of the app, but those who do use it are highly motivated on the topic. Another
implication for marketers is that rather than focus on mobile display ads that are difficult to read,
the best ad may be an entertaining video ad that captures the viewer's attention or an ad in an app
that is precisely targeted to the consumer's current activities and interests.
Difficulty: Moderate
AACSB: Application of knowledge; Written and oral communication
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
74) How does the multi-screen environment change the marketing funnel?
Answer: Consumer purchasing behavior changes in a multi-screen world. Consumers will often
use two or more screens at once, tweeting when watching a TV show, or moving seamlessly
from a TV ad, to a mobile search for more information, and finally making an online purchase.
Also, the more screens people use, the more shopping and purchasing they do. One conclusion is
that the more screens consumers have, the more consumer touchpoints or marketing
opportunities exist. The implications of the multi-device platform, or screen diversity
environment, are that marketing needs to be designed for whatever device the consumer is using,
and consistent branding across platforms will be important.
Screen diversity means that one ad size, for instance, will not fit all situations, and that branding
images will need to be adjusted automatically based on the device the consumer is using. From a
design perspective, graphics and creative elements will appear differently depending on the
screen. The requirement to find customers on multiple screens can add considerably to the cost
of marketing online. Companies may find that they need to develop a presence and market not
only on Web sites, but on mobile Web sites, and/or smartphone apps as well. Perhaps they may
not be able to afford all three and may want to choose only one. In that case, which is the best?
Much depends on what the point of the marketing is. To drive sales, a Web site might be more
effective, but to drive brand awareness, and engagement, social and entertainment apps might be
better.
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But even beyond screen adaptability, a multi-screen world means merchants need to be on all
platforms, and to be integrated across platforms, to send a coherent message and to create a
convenient consumer platform. The marketing environment today is much more complex than
placing banner ads on pages or on search engine results pages on the Web.
Difficulty: Difficult
AACSB: Application of knowledge; Written and oral communication
Learning Objective: 7.3: Identify the key elements of a mobile marketing campaign.
76) Which of the following is currently a small part of the online marketing universe, but is
expected to triple over the next five years?
A) desktop/laptop display advertising
B) location-based (local) mobile marketing
C) mobile marketing
D) social marketing on Facebook
Answer: B
Difficulty: Easy
AACSB: Application of knowledge
Learning Objective: 7.4: Understand the capabilities of location-based local marketing.
77) Macy's deployed which of the following technologies in many of its retail stores in 2014?
A) QR codes
B) iBeacon
C) E9-1-1
D) Geo-search
Answer: B
Difficulty: Moderate
AACSB: Application of knowledge
Learning Objective: 7.4: Understand the capabilities of location-based local marketing.
78) Which of the following dominates the local mobile search market?
A) Twitter
B) Apple
C) Facebook
20
Copyright © 2020 Pearson Education, Inc.
D) Google
Answer: D
Difficulty: Easy
AACSB: Application of knowledge
Learning Objective: 7.4: Understand the capabilities of location-based local marketing.
81) Google uses which of the following to build a global database of wireless access points and
their geographic locations?
A) E9-1-1
B) Street View cars
C) iBeacons
D) BLE
Answer: B
Difficulty: Moderate
AACSB: Information technology
Learning Objective: 7.4: Understand the capabilities of location-based local marketing.
83) A cell phone's GPS is accurate to within five feet of the actual location of the phone.
Answer: FALSE
Difficulty: Moderate
AACSB: Information technology
Learning Objective: 7.4: Understand the capabilities of location-based local marketing.
21
Copyright © 2020 Pearson Education, Inc.
84) What technologies and techniques are employed in location-based mobile marketing?
Answer: There are two general types of location-based marketing techniques: geo-aware and
proximity marketing. Geo-aware techniques identify the location of a user's device and then
target marketing to the device, recommending actions within. Proximity marketing techniques
identify a perimeter around a physical location, and then target ads to users within that perimeter,
recommending actions possible within the fenced-in area. The perimeter can be from hundreds of
feet (in urban areas) to several miles (in suburban locations). For instance, if users walk into the
geo-fenced perimeter of a store, restaurant, or retail shop, they will receive ads from these
businesses. Both techniques utilize the same locating technologies. GPS is the most accurate
positioning method in theory, but in practice, the signal can be weak in urban areas, nonexistent
inside buildings, signals can be deflected, and it can take a long time (30-60 seconds) for the
device to acquire the signal and calculate a position. Wi-Fi location is used in conjunction with
GPS signals to more accurately locate a user based on the known location of Wi-Fi transmitters,
which are fairly ubiquitous in urban and suburban locations. Apple's iBeacon technology uses
Bluetooth low energy (BLE), which uses less battery power than traditional Bluetooth or GPS
and is more accurate than targeting through Wi-Fi triangulation.
Difficulty: Moderate
AACSB: Application of knowledge; Written and oral communication
Learning Objective: 7.4: Understand the capabilities of location-based local marketing.
22
Copyright © 2020 Pearson Education, Inc.
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Napoleon’s dynasty; whilst the councils of England, which in this
diversity held the balance, were as yet divided as to the final issue.
There was a prospect, therefore, that the want of concert between
the allies would afford profitable opportunities to the military genius
of the French emperor.
On the 29th of January, 1814, Napoleon
[1814 a.d.] made an unexpected attack on Blücher’s corps
at Brienne, in which the Prussian marshal
narrowly escaped being made prisoner. But not being pursued with
sufficient vigour, and having procured reinforcements, Blücher had
his revenge at La Rothière, where he attacked Napoleon with
superior forces and routed him. Still Schwarzenberg delayed his
advance and divided his troops, whilst Blücher, pushing rapidly
forward on Paris, was again unexpectedly attacked by the main body
of the French army, and all his corps, as they severally advanced,
were defeated with terrible loss, between the 10th and 14th of
February. On the 17th, Napoleon routed the advanced guard of the
main army at Nangis, and again on the 18th he inflicted a heavy
defeat on them at Montereau. Augereau, meanwhile, with an army
levied in the south of France, had driven the Austrians under Bubna
into Switzerland, and had posted himself at Geneva, in the rear of
the allies, who became so alarmed as to resolve on a general
retreat, and proposed an armistice. Negotiations for peace had been
in progress for several weeks at Châtillon, and the allies were now
more than ever desirous that the terms they offered should be
accepted. But so confident was Napoleon in the returning good
fortune of his arms, that he would not even consent to a suspension
of hostilities while the conferences for an armistice were going on.
As for the conference at Châtillon, he used it only as a means to gain
time, fully resolved not to purchase peace by the reduction of his
empire within the ancient limits of the French monarchy.
Blücher became furious on being informed of the intention to
retreat, and with the approval of the emperor Alexander, he resolved
to separate from the main army, and push on for Paris. Being
reinforced on the Marne by Winzingerode and Bülow, he
encountered Napoleon at Craon on the 7th of March. The battle was
one of the most obstinately contested of the whole revolutionary war;
the loss on both sides was enormous, but neither could claim a
victory. Two days afterwards the emperor was defeated at Laon; but
Blücher’s army was reduced to inactivity by fatigue and want of food.
Napoleon now turned upon the grand army, which he encountered
at Arcis-sur-Aube; but after an indecisive action, he deliberately
retreated, not towards Paris but in the direction of the Rhine. His
plan was to occupy the fortresses in the rear of the allies, form a
junction with Augereau, who was then defending Lyons, and, with
the aid of a general rising of the peasantry in Alsace and Lorraine,
surround and cut off the invaders, or, at least, compel them to retreat
to the Rhine. But this plan being made known to the allies by an
intercepted letter from Napoleon to the empress, they frustrated it by
at once marching with flying banners upon Paris, leaving behind only
ten thousand men, under Winzingerode, to amuse Napoleon, and
mask their movement. After repulsing Mortier and Marmont, and
capturing the forces under Pacthod and Amey, the allies defiled
within sight of Paris on the 29th. On the 30th they met with a spirited
resistance on the heights of Belleville and Montmartre; but the city, in
order to escape bombardment, capitulated during the night; and on
the 31st, the sovereigns of Russia and Prussia made a peaceful
entry. The emperor of Austria had remained at Lyons.k
The success at Paris was dearly bought; on the day of the battle
the allies lost 8,400 men, of whom 6,000 were Russians. The
magnitude of the losses is explained by the absence of unity in the
operations of the allies and the consequent want of
simultaneousness in the attacks from all parts of the allied army.
However, the success of the day dealt a direct and decisive blow at
the very strongest part of the enemy’s position. While negotiations
were being carried on with the French marshals for the surrender of
Paris, the emperor Alexander made the tour of the troops, which
were disposed near Belleville and Chaumont, and congratulated
them on the victory; he then raised Count Barclay de Tolly to the
rank of field-marshal. After that he returned to Bondy.
Meanwhile negotiations for the capitulation of Paris were being
carried on in a house occupied by Marshal Marmont. There a large
company had assembled anxiously awaiting the decision of the fate
of Paris. At the head of those present was Talleyrand. An agreement
between the French and the representatives of the allied armies was
at last arrived at, and at the third hour after midnight the capitulation
of Paris, composed by M. F. Orlov, was signed; the victors, however,
had to give up their original stipulation that the French troops which
had defended Paris should retire by the Brittany route. In the
concluding 8th article of the capitulation, specially referring to the
approaching occupation of Paris by the allies, it was said that the
town of Paris was recommended to the generosity of the allied
powers.
Orlov told Marshal Marmont that the representatives of the town of
Paris could unrestrainedly express their desires in person to the
emperor Alexander. A deputation from the town was therefore
assembled which should proceed without delay to the headquarters
of the allies; it consisted of the prefect of police Pasquier, the prefect
of the Seine Chabrolles, and a few members of the municipal council
and representatives of the garde nationale. At dawn the deputies set
off in carriages for Bondy accompanied by Colonel Orlov, who led
them through the Russian bivouacs.
On their arrival at headquarters the French were taken into a large
room in the castle. Orlov ordered that his arrival should be
announced to Count Nesselrode, who went to meet the deputies
whilst Orlov went straight to the emperor, who received him lying in
bed. “What news do you bring?” asked the emperor. “Your majesty,
here is the capitulation of Paris,” answered Orlov. Alexander took the
capitulation, read it, folded the paper, and putting it under his pillow,
said, “I congratulate you; your name is linked with a great event.”
At the time when the above described events were taking place
before Paris, Napoleon had made the following arrangements. When
Winzingerode’s division reached Saint-Dizier Napoleon moved from
Doulevant to Bar-sur-Aube. In order to ascertain the real intentions
of the allies he ordered increased reconnoitering, which led to the
combat at Saint-Dizier, and Winzingerode was thrown back on Bar-
le-Duc. From the questions addressed to prisoners Napoleon was
convinced that only the cavalry division was left against him and that
the chief forces of the allies were directed towards Paris. “This is a
fine chess move! I should never have thought that a general of the
coalition would have been capable of it!” exclaimed Napoleon.
Without delaying, on the 27th of March, Napoleon directed the forces
he had at his disposal towards Paris by a circuitous route through
Troyes and Fontainebleau. On the 30th of March, at daybreak, when
the allies were already before Paris and were preparing to attack the
capital, Napoleon and his vanguard had hardly reached Troyes (150
versts from Paris). In the hope that at least by his presence he might
amend matters in Paris, the emperor left the troops behind and
galloped off to Fontainebleau; arriving there at night, he continued
his journey without stopping to Paris. But it was already late, and on
the night of the 31st of March, at twenty versts from Paris, Napoleon
met the fore ranks of the already departing French troops, from
whom he learned of the capitulation concluded by Marmont. At six in
the morning Napoleon returned to Fontainebleau.
It was about the same time, on the morning of the 31st of March,
that the deputation from Paris was received by the emperor
Alexander at Bondy. Count Nesselrode presented the members by
name to the emperor; after which Alexander addressed to them a
discourse which Pasquier has reproduced in his Mémoires in the
following manner: “I have but one enemy in France, and that enemy
is the man who has deceived me in the most shameless manner,
who has abused my trust, who has broken every vow to me, and
who has carried into my dominions the most iniquitous and odious of
wars. All reconciliation between him and me is henceforth
impossible, but I repeat I have no other enemy in France. All other
Frenchmen are favourably regarded by me. I esteem France and the
French, and I trust that they will enable me to help them. I honour the
courage and glory of all the brave men against who I have been
fighting for two years and whom I have learned to respect in every
position in which they have found themselves. I shall always be
ready to render to them the justice and the honour which are their
due. Say then, gentlemen, to the Parisians, that I do not enter their
walls as an enemy, and that it only depends on them to have me for
a friend, but say also that I have one sole enemy in France, and that
with him I am irreconcilable.” Pasquier adds that this thought was
repeated in twenty different tones and always with the expression of
the utmost vehemence, the emperor meanwhile pacing up and down
the room.