Crowd Management and Passenger Safety

CROWD MANAGEMENT AND PASSENGER SAFETY

Target Group: Must be undertaken by the training of masters, officers,
ratings and other personnel onboard passenger ships.

Objectives: To train a crew member to provide direct service to

passengers in passenger spaces,
to be able to control a crowd in an emergency onboard,
locate essential safety and emergency equipment onboard,
communicate effectively with passengers during an
emergency,
demonstrate the use of personal life-saving appliances and
comply with the ship’s safety and emergency procedures.

The course will cover:

• awareness of life-saving appliance and safety control plans;

• the ability to assist passengers enroute and reporting to muster at the
embarkation stations;
• mustering emergency procedures; and
• the ability to communicate with passengers during
an emergency situation onboard.

Introduction: This learning opportunity is designed for the training

of all seafarers’ onboard passenger ships to give those
personnel designated on the muster lists training on how to
assist passengers during emergency situations.

Outline: Module One: Crowd management.

Module Two: Safety training for personnel providing.
direct service to passengers in passenger
spaces.
Module Three: Passenger safety during emergency situations.

Prerequisites: Medically fit for sea

Duration: 1 Day

Completion: Exit level:

The competent learner will be able to perform the role of crew
member in management of passengers during emergency
situations onboard passenger ships.

Assessment: Written assessment

Certification: SAMSA STCW Certificate of Completion

STCW Ref: A-V/2 paragraphs 1 and 2
Validity: 5 years