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(Download PDF) Fundamentals of Case Management Practice Skills For The Human Services 5th Edition Summers Test Bank Full Chapter
(Download PDF) Fundamentals of Case Management Practice Skills For The Human Services 5th Edition Summers Test Bank Full Chapter
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Multiple Choice
4. The clinician would like to make the I-message less threatening to the client and accomplishes this by:
a. Judging the client’s motives
b. Appeasing the client
c. Collaborating with the client
d. Providing the client with a solution
ANSWER: c
REFERENCES: Exchanging Views
6. “The way it appears, housing certainly isn’t a high priority for you! You never follow through” is an example of a(n):
a. I-message
b. Prying question
c. Inappropriate confrontation
d. Appropriate confrontation
ANSWER: c
REFERENCES: Using I-Messages to Initiate an Exchange of Views
7. Asking the client permission to share your ideas with him or her allows the clinician to:
a. Make sure the client takes responsibility for actions
b. Offer advice while still remaining in charge of the client’s situation
c. Offer advice while still leaving the client in charge of his situation
d. Set an example of courtesy for the client
ANSWER: c
REFERENCES: Asking Permission to Share Ideas
8. At times, the clinician must advocate for the client by confronting others who may be interfering with the clinician’s
ability to interact effectively with the client. The clinician’s message in this case must be:
a. A request for advice or suggestion
b. Tentative
c. One in which a display of anger is justified
d. Pleasant, but firm
ANSWER: d
REFERENCES: Advocacy: Confronting Collaterals
10. “I feel that talking about your husband’s sudden death with your relatives will be very helpful” is an example of:
a. The clinician offering useful advice
b. The clinician being overbearing
c. A collaborative response
d. A reflective response
ANSWER: b
REFERENCES: On Not Becoming Overbearing
11. Name one of the 5 reasons outlined in the book for addressing discrepancies with a client.
ANSWER: Answers will vary
REFERENCES: PAGE 205
12. What is one of the 4 parts in constructing an “I” messages when addressing difficult issues with a client?
ANSWER: Answers will vary
REFERENCES: PAGE 208
13. When should a case manager introduce difficult issues: early in the relationship with a client or later?
ANSWER: Answers will vary
REFERENCES: PAGE 212
14. A case manager should focus on tangible behavior. What does tangible mean?
ANSWER: Answers will vary
REFERENCES: PAGE 212
Essay
15. Correct the following statement to reflect the steps outlined in Ch 10: “You really should think about what you are
about to do. It might be dangerous.”
ANSWER: Answers will vary
16. When a case manager needs to express a firmer message, there are 4 steps to the process. Describe them.
ANSWER: Answers will vary
17. What part of the following statement is the case manager’s opinion: “I will honor your request but I feel you are
avoiding a real source of help.”
ANSWER: Answers will vary
18. What is wrong with the following statement: “You are not listening to me. I feel that you would be better off if you
went to rehab.”
ANSWER: Answers will vary
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