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Exam

Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

1) Which of the following requires employers to provide 60 days notice before a facility closing or 1)
mass layoff?
A) Equal Pay Act B) Family and Medical Leave Act
C) Civil Rights Act D) Worker Readjustment and Retraining
Answer: D
Explanation: A)
B)
C)
D)

2) ________ is a set of planned activities designed offered by the organization to familiarize new 2)
employees with their jobs, their co-workers, and key aspects of the organization.
A) Modeling B) Orientation C) Socialization D) Mentoring
Answer: B
Explanation: A)
B)
C)
D)

3) The ________ seeks performance feedback from such sources as oneself, bosses, peers, team 3)
members, customers, and suppliers.
A) critical incidents B) the 360-degree appraisal
C) BARS D) graphic rating scale
Answer: B
Explanation: A)
B)
C)
D)

4) Employment decisions on a federal level must be made without regard to all of the following 4)
except
A) sexual orientation. B) disability.
C) race. D) national origin.
Answer: A
Explanation: A)
B)
C)
D)

1
5) Which of the following is not a typical training method? 5)
A) job rotation B) assessment centers
C) simulation exercises D) classroom lectures
Answer: B
Explanation: A)
B)
C)
D)

6) To be used for employment, a selection device should 6)


A) be both reliable and valid.
B) be reliable but not necessarily valid.
C) be valid but not necessarily reliable.
D) be used only by highly trained professionals.
Answer: A
Explanation: A)
B)
C)
D)

7) Tests of intellectual ability, spatial and mechanical ability, perceptual accuracy, and motor abilities 7)
are moderately valid predictors of which jobs?
A) semiskilled and unskilled operative jobs in industrial organizations
B) semiskilled
C) unskilled operative jobs in industrial organizations
D) supervisory positions
Answer: A
Explanation: A)
B)
C)
D)

8) Which of the following appraisal methods evaluates employees on the basis of how well their 8)
performance matches established criteria?
A) paired comparison B) individual ranking
C) group order ranking D) graphic rating scale
Answer: D
Explanation: A)
B)
C)
D)

9) Jayne was required to take a dictation test and to receive a score of 75 words per minute on the test. 9)
The job she is applying for no longer requires the use of dictation. This test has ________.
A) high validity B) low reliability C) high reliability D) low validity
Answer: D
Explanation: A)
B)
C)
D)

2
10) Many organizations have done a fairly good job of helping layoff victims by offering a variety of 10)
job-help services. Choose the one that is not typical.
A) physiological counseling B) support groups
C) extended health insurance benefits D) severance pay
Answer: A
Explanation: A)
B)
C)
D)

11) Which of the following essentially attempts to determine which applicant, if hired, will be 11)
successful?
A) strategic human resource planning B) recruitment
C) human resource inventory report D) selection process
Answer: D
Explanation: A)
B)
C)
D)

12) Programs to ensure that decisions and practices enhance the employment, upgrading, and retention 12)
of members of protected groups are known as
A) discrimination practices. B) affirmative action programs.
C) collective bargaining agreement. D) management rights.
Answer: B
Explanation: A)
B)
C)
D)

13) ________ is a recruitment approach that tries to provide the job candidates with all pertinent 13)
information about the job and the organization without distortion or selling the job to the
candidate.
A) Open job preview B) Holistic job preview
C) Traditional job preview D) Realistic job preview
Answer: D
Explanation: A)
B)
C)
D)

3
Application of Employee Training and Development
Jo sighed. Productivity levels were down by 5% this month. After just spending $150,000 on new equipment, she was not
quite sure how to explain this to top management. She had been so sure that new equipment would increase productivity
levels. In fact, all the research she had done before purchasing the equipment had substantiated just that. What was the
problem? Jo decided a trip to the assembly line floor was in order. Talking to the assembly line supervisor provided her with
some new insights. The equipment manufacturer had said the new equipment would be easier to run than the old
equipment. Jo had felt the equipment was similar enough that no training on the new equipment was necessary. Evidently
that was not the case. The assembly line supervisor said there had been many down hours while people tried to figure out
how to run the new machines. Furthermore, these machines were much more interrelated. One job tied into the next job, so if
one person did something incorrectly, the next person on the line could not easily step in and fix the problem. In addition,
these machines were much more technical and computer-like than the old machines had been. Evidently, they were not as
easy to use as the manufacturer had stated.

14) Which of the following may be a first step in solving Jo's problem? 14)
A) strategic human resource planning B) employee training
C) employee development D) compensation administration
Answer: B
Explanation: A)
B)
C)
D)

15) Terri has taken the same typing test four times on four different days. She has scored 15)
approximately the same score each time. This test has ________.
A) high reliability B) low validity C) high validity D) low reliability
Answer: A
Explanation: A)
B)
C)
D)

16) In the U.S., which of the following laws requires male and female employees to be paid equally if 16)
they perform the same type of jobs and/or do the same work?
A) Age Discrimination in Employment Act B) Equal Pay Act
C) Americans with Disabilities Act D) Title VII of the Civil Rights Act
Answer: B
Explanation: A)
B)
C)
D)

17) What can a company do to protect itself from sexual harassment claims? 17)
A) Have mechanisms available to monitor employees.
B) Educate all employees on this issue.
C) Document each act or occurrence.
D) all of the above
Answer: D
Explanation: A)
B)
C)
D)

4
Application of Employee Training and Development
Jo sighed. Productivity levels were down by 5% this month. After just spending $150,000 on new equipment, she was not
quite sure how to explain this to top management. She had been so sure that new equipment would increase productivity
levels. In fact, all the research she had done before purchasing the equipment had substantiated just that. What was the
problem? Jo decided a trip to the assembly line floor was in order. Talking to the assembly line supervisor provided her with
some new insights. The equipment manufacturer had said the new equipment would be easier to run than the old
equipment. Jo had felt the equipment was similar enough that no training on the new equipment was necessary. Evidently
that was not the case. The assembly line supervisor said there had been many down hours while people tried to figure out
how to run the new machines. Furthermore, these machines were much more interrelated. One job tied into the next job, so if
one person did something incorrectly, the next person on the line could not easily step in and fix the problem. In addition,
these machines were much more technical and computer-like than the old machines had been. Evidently, they were not as
easy to use as the manufacturer had stated.

18) What type of training method would help solve the problem that jobs are connected to one another 18)
so if one person did something incorrectly, the next person on the line cannot easily step in and fix
the problem?
A) understudy Assignments B) job rotation
C) vestibule training D) simulation exercises
Answer: B
Explanation: A)
B)
C)
D)

19) Which of the following may not increase an employee's compensation? 19)
A) management's compensation philosophy B) higher cost of living area
C) working under hazardous conditions D) working unusual hours
Answer: A
Explanation: A)
B)
C)
D)

20) In the ________ approach to performance appraisal, each employee is compared with every other 20)
employee and rated as either the superior or weaker employee.
A) group order ranking B) ranked comparison
C) paired comparison D) individual ranking
Answer: C
Explanation: A)
B)
C)
D)

5
Application of Performance Appraisal Methods
Johanna has just returned from a conference on performance appraisal methods. It was an interesting conference and one that
was needed. Johanna knew that the company method of evaluating employees needed some drastic revision. The current
method is to have the immediate supervisor write out an evaluation of each individual employee. The method was
time-consuming for the supervisors, and as much a test of their writing skills as it was an evaluation of performance.
Johanna was leaning toward three choices. The first choice involved one of the oldest and most popular performance
appraisals. This involved listing a set of performance factors such as quantity of work, quality of work, cooperation, etc. and
then rating each factor on an incremental scale. The second choice involved a system that would focus on specific and
measurable job behaviors. The third choice was very results-oriented and used extensively with managers and professional
employees.

21) Johanna's second choice is the critical incident method. What would be the major disadvantage of 21)
this method?
A) time consuming and lack of quantification
B) depends on evaluator's writing skills
C) provides information on only critical behaviors that foster ineffective job performance
D) unwieldy with large numbers of employees
Answer: A
Explanation: A)
B)
C)
D)

22) The best-known performance-simulation tests are 22)


A) realistic job previews. B) written tests.
C) work sampling and assessment centers. D) assessment centers.
Answer: C
Explanation: A)
B)
C)
D)

Application of Federal Laws and Regulations Related to Human Resource Management


Mike was feeling overwhelmed in his new job as Manager of Small Products, a division of Large Corporation. The Vice
President for Human Resources had called this morning to congratulate him on his promotion and to inquire as to whether
he was comfortable with the major laws and regulations that were important now that he was a manager. In the course of
one day, he had four employees with problems that he thought were related to these laws.

23) Maryann has complained to Mike that she and Jonathan perform the same job and that she believes 23)
she is earning less than Jonathan. What law prohibits pay differences between men and women for
equal work?
A) Civil Rights Act, Title VII B) Equal Pay Act
C) Pregnancy Discrimination Act D) Privacy Act
Answer: B
Explanation: A)
B)
C)
D)

6
24) All except which of the following may be indicators that job training may be needed? 24)
A) lower quality B) decreases in productivity
C) lower absenteeism D) increase in accidents
Answer: C
Explanation: A)
B)
C)
D)

25) What information is provided in a realistic job preview (RJP)? 25)


A) only negative information about the job
B) only positive information about the job
C) opportunities for advancement
D) both positive and negative information about the job
Answer: D
Explanation: A)
B)
C)
D)

26) Using realistic job previews reflects the important recruitment issues of ________. 26)
A) reliability and validity
B) choosing selection devices and measurement methods
C) honesty and full information
D) who to interview and when to interview
Answer: C
Explanation: A)
B)
C)
D)

27) To be effective, selection devices need to measure the same variable consistently. This is known as 27)
which of the following?
A) validity B) reliability C) recruitment D) reject errors
Answer: B
Explanation: A)
B)
C)
D)

28) Selection devices that are based upon actual job behaviors are known as 28)
A) physical examinations. B) background investigations.
C) performance-simulation tests. D) application forms.
Answer: C
Explanation: A)
B)
C)
D)

7
29) What is the premise behind employee counseling? 29)
A) It is beneficial to the employee.
B) It is beneficial to stockholders.
C) It is beneficial to the organization.
D) It is beneficial to both the organization and the employee.
Answer: D
Explanation: A)
B)
C)
D)

Application of Performance Appraisal Methods


Johanna has just returned from a conference on performance appraisal methods. It was an interesting conference and one that
was needed. Johanna knew that the company method of evaluating employees needed some drastic revision. The current
method is to have the immediate supervisor write out an evaluation of each individual employee. The method was
time-consuming for the supervisors, and as much a test of their writing skills as it was an evaluation of performance.
Johanna was leaning toward three choices. The first choice involved one of the oldest and most popular performance
appraisals. This involved listing a set of performance factors such as quantity of work, quality of work, cooperation, etc. and
then rating each factor on an incremental scale. The second choice involved a system that would focus on specific and
measurable job behaviors. The third choice was very results-oriented and used extensively with managers and professional
employees.

30) What is the current performance appraisal method being used? 30)
A) BARS B) MBO
C) written essay D) graphic rating scales
Answer: C
Explanation: A)
B)
C)
D)

Application of Federal Laws and Regulations Related to Human Resource Management


Mike was feeling overwhelmed in his new job as Manager of Small Products, a division of Large Corporation. The Vice
President for Human Resources had called this morning to congratulate him on his promotion and to inquire as to whether
he was comfortable with the major laws and regulations that were important now that he was a manager. In the course of
one day, he had four employees with problems that he thought were related to these laws.

31) Sheila a manager in the Production department called to tell Mike that a study in her department 31)
determined that several female engineers in her area were paid 20% less than men in the same
positions. What law prohibits this type of discrimination?
A) Title VII of the Civil Rights Act B) Equal Pay Act
C) Worker Adjustment and Retraining Act D) Adverse Impact
Answer: B
Explanation: A)
B)
C)
D)

8
32) ________ is/are a set of attitudes, perceptions, and behaviors of employees that remain at work after 32)
involuntary employee reductions.
A) Family-friendly benefits B) Layoff-survivor sickness
C) Compensation administration D) Employee benefits
Answer: B
Explanation: A)
B)
C)
D)

33) ________ is the process of locating, identifying, and attracting capable applicants. 33)
A) Strategic human resource planning B) Downsizing
C) Human resource inventory report D) Recruitment
Answer: D
Explanation: A)
B)
C)
D)

Application of Federal Laws and Regulations Related to Human Resource Management


Mike was feeling overwhelmed in his new job as Manager of Small Products, a division of Large Corporation. The Vice
President for Human Resources had called this morning to congratulate him on his promotion and to inquire as to whether
he was comfortable with the major laws and regulations that were important now that he was a manager. In the course of
one day, he had four employees with problems that he thought were related to these laws.

34) Just when Mike was certain it couldn't get any worse, the home office informed him that they might 34)
have to close the plant due to the ailing economy. What law requires employers to provide 60 days
notice before a facility closing?
A) Worker Adjustment and Retraining Notification Act
B) Family and Medical Leave Act
C) Civil Rights Act
D) Mandatory Retirement Act
Answer: A
Explanation: A)
B)
C)
D)

9
Application of Performance Appraisal Methods
Johanna has just returned from a conference on performance appraisal methods. It was an interesting conference and one that
was needed. Johanna knew that the company method of evaluating employees needed some drastic revision. The current
method is to have the immediate supervisor write out an evaluation of each individual employee. The method was
time-consuming for the supervisors, and as much a test of their writing skills as it was an evaluation of performance.
Johanna was leaning toward three choices. The first choice involved one of the oldest and most popular performance
appraisals. This involved listing a set of performance factors such as quantity of work, quality of work, cooperation, etc. and
then rating each factor on an incremental scale. The second choice involved a system that would focus on specific and
measurable job behaviors. The third choice was very results-oriented and used extensively with managers and professional
employees.

35) One method that is commonly used is the one that she overlooked. It focuses on specific and 35)
measurable job behaviors, although it is time consuming and difficult to develop measures.
A) BARS B) critical incidents
C) graphic rating scales D) 360 degree appraisal
Answer: A
Explanation: A)
B)
C)
D)

36) In which of the following countries are employees more likely to be unionized than in the US? 36)
A) China B) Canada C) Mexico D) Australia
Answer: C
Explanation: A)
B)
C)
D)

37) Historically, the relationship between a labor union and management was built on 37)
A) laws. B) conflict. C) nepotism. D) cooperation.
Answer: B
Explanation: A)
B)
C)
D)

38) What is the primary determination of pay level? 38)


A) minimum wage B) equity
C) educational level D) kind of job performed
Answer: D
Explanation: A)
B)
C)
D)

10
39) ________ is an appraisal method that involves superiors, subordinates, peers, and even internal and 39)
external customers in the evaluation process.
A) Critical-incident technique B) Graphic rating scales method
C) 360° feedback method D) Multiperson comparisons method
Answer: C
Explanation: A)
B)
C)
D)

40) Life insurance, disability insurance, retirement programs, and health insurance are all examples of 40)
which of the following?
A) wages B) employee benefits
C) compensation administration D) salary
Answer: B
Explanation: A)
B)
C)
D)

Application of Employee Training and Development


Jo sighed. Productivity levels were down by 5% this month. After just spending $150,000 on new equipment, she was not
quite sure how to explain this to top management. She had been so sure that new equipment would increase productivity
levels. In fact, all the research she had done before purchasing the equipment had substantiated just that. What was the
problem? Jo decided a trip to the assembly line floor was in order. Talking to the assembly line supervisor provided her with
some new insights. The equipment manufacturer had said the new equipment would be easier to run than the old
equipment. Jo had felt the equipment was similar enough that no training on the new equipment was necessary. Evidently
that was not the case. The assembly line supervisor said there had been many down hours while people tried to figure out
how to run the new machines. Furthermore, these machines were much more interrelated. One job tied into the next job, so if
one person did something incorrectly, the next person on the line could not easily step in and fix the problem. In addition,
these machines were much more technical and computer-like than the old machines had been. Evidently, they were not as
easy to use as the manufacturer had stated.

41) Which question should have been asked when purchasing the new equipment? 41)
A) What tasks must be completed to achieve organizational goals?
B) What deficiencies, if any, do job holders have in terms of skills, knowledge, or abilities
required to exhibit the essential and necessary job behaviors?
C) What behaviors are necessary for each jobholder to complete his or her job duties?
D) What are the organization's strategic goals?
Answer: B
Explanation: A)
B)
C)
D)

11
42) ________ is the process used by organizations to attract a qualified pool of job applicants. 42)
A) Recruitment B) Socialization
C) Affirmation action D) Human resource planning
Answer: A
Explanation: A)
B)
C)
D)

43) ________ is defined as any unwanted activity of a sexual nature that affects an individual's 43)
employment.
A) Sexual harassment B) Affirmative action
C) Sexual discrimination D) BARS
Answer: A
Explanation: A)
B)
C)
D)

44) Which of the following compares employees with one another? 44)
A) MBO B) multiperson method
C) critical incidents D) written essay
Answer: B
Explanation: A)
B)
C)
D)

Application of Employee Training and Development


Jo sighed. Productivity levels were down by 5% this month. After just spending $150,000 on new equipment, she was not
quite sure how to explain this to top management. She had been so sure that new equipment would increase productivity
levels. In fact, all the research she had done before purchasing the equipment had substantiated just that. What was the
problem? Jo decided a trip to the assembly line floor was in order. Talking to the assembly line supervisor provided her with
some new insights. The equipment manufacturer had said the new equipment would be easier to run than the old
equipment. Jo had felt the equipment was similar enough that no training on the new equipment was necessary. Evidently
that was not the case. The assembly line supervisor said there had been many down hours while people tried to figure out
how to run the new machines. Furthermore, these machines were much more interrelated. One job tied into the next job, so if
one person did something incorrectly, the next person on the line could not easily step in and fix the problem. In addition,
these machines were much more technical and computer-like than the old machines had been. Evidently, they were not as
easy to use as the manufacturer had stated.

45) What type of training method should Jo provide to her employees to ensure that they understand 45)
how to use the new equipment?
A) vestibule training B) job rotation
C) classroom lectures D) simulation exercises
Answer: A
Explanation: A)
B)
C)
D)

12
46) Germany's human resource management practices are similar to most Western European countries 46)
in that legislation requires companies to practice ________.
A) collective bargaining B) representative participation
C) unionization D) open shop
Answer: B
Explanation: A)
B)
C)
D)

47) Which of the following prohibits discrimination based on race, color, religion, national origin, or 47)
sex?
A) Family and Medical Leave Act B) Age Discrimination Act
C) Equal Pay Act D) Civil Rights Act
Answer: D
Explanation: A)
B)
C)
D)

48) ________ is a written statement the duties and responsibilities of a job. 48)
A) Job description B) Job specification
C) Job inventory chart D) Job analysis
Answer: A
Explanation: A)
B)
C)
D)

49) A customer service sales manager for a Dell Computers evaluates each one of his staff monthly on 49)
the basis of the number of customer problems or complaints that have been resolved during the
past month. This is an example of
A) a perfomance appraisal. B) a subjective appraisal.
C) situational testing. D) personality testing.
Answer: A
Explanation: A)
B)
C)
D)

50) In the United States, human resource management practices are affected by various laws that do all 50)
of the following except
A) prohibit discrimination against a qualified individual on the basis of disability.
B) prohibit pay differences for men and women doing equal work.
C) establish mandatory safety and health standards in workplaces.
D) encourage and promote mandatory retirement.
Answer: D
Explanation: A)
B)
C)
D)

13
51) A reliable selection device 51)
A) is administered by a qualified personnel specialist.
B) can be passed by most of the job applicants.
C) yields the same results over time if taken by the same person.
D) measures exactly what it intends to, relative to the job specification.
Answer: C
Explanation: A)
B)
C)
D)

52) ________ refers to permanent involuntary termination of employment. 52)


A) Reduced workweek B) Firing
C) Layoff D) Transfer
Answer: B
Explanation: A)
B)
C)
D)

Application of Employee Training and Development


Jo sighed. Productivity levels were down by 5% this month. After just spending $150,000 on new equipment, she was not
quite sure how to explain this to top management. She had been so sure that new equipment would increase productivity
levels. In fact, all the research she had done before purchasing the equipment had substantiated just that. What was the
problem? Jo decided a trip to the assembly line floor was in order. Talking to the assembly line supervisor provided her with
some new insights. The equipment manufacturer had said the new equipment would be easier to run than the old
equipment. Jo had felt the equipment was similar enough that no training on the new equipment was necessary. Evidently
that was not the case. The assembly line supervisor said there had been many down hours while people tried to figure out
how to run the new machines. Furthermore, these machines were much more interrelated. One job tied into the next job, so if
one person did something incorrectly, the next person on the line could not easily step in and fix the problem. In addition,
these machines were much more technical and computer-like than the old machines had been. Evidently, they were not as
easy to use as the manufacturer had stated.

53) What type of training method should Jo provide to her employees to help less experienced 53)
employees benefit from the working with more experienced employees?
A) understudy assignments B) vestibule training
C) job rotation D) simulation exercises
Answer: A
Explanation: A)
B)
C)
D)

54) Which of the following can be valid and reliable selection devices when they are structured, well 54)
organized, and held to common questioning?
A) written tests B) physical examinations
C) performance-simulation tests D) interviews
Answer: D
Explanation: A)
B)
C)
D)

14
55) Which of the following questions is not asked when determining if training is needed for 55)
employees?
A) What are the organization's strategic goals?
B) What tasks must be completed to achieve the goals?
C) What is the percentage increase in sales from last year?
D) What behaviors are necessary in order for each jobholder to complete his/her job?
Answer: C
Explanation: A)
B)
C)
D)

Application of Federal Laws and Regulations Related to Human Resource Management


Mike was feeling overwhelmed in his new job as Manager of Small Products, a division of Large Corporation. The Vice
President for Human Resources had called this morning to congratulate him on his promotion and to inquire as to whether
he was comfortable with the major laws and regulations that were important now that he was a manager. In the course of
one day, he had four employees with problems that he thought were related to these laws.

56) Angel has stopped by to tell her new boss her great news: she's pregnant! Angel wants to spend 56)
time at home after the birth of her baby. Mike is pleased for her, but unsure about the
organization's obligation to her. He already knows about the Pregnancy Discrimination Act. What
other legislation might impact this situation?
A) Worker Adjustment and Retraining Notification Act
B) Family and Medical Leave Act
C) Mandatory Retirement Act
D) Civil Rights Act of 1991
Answer: B
Explanation: A)
B)
C)
D)

Application of Performance Appraisal Methods


Johanna has just returned from a conference on performance appraisal methods. It was an interesting conference and one that
was needed. Johanna knew that the company method of evaluating employees needed some drastic revision. The current
method is to have the immediate supervisor write out an evaluation of each individual employee. The method was
time-consuming for the supervisors, and as much a test of their writing skills as it was an evaluation of performance.
Johanna was leaning toward three choices. The first choice involved one of the oldest and most popular performance
appraisals. This involved listing a set of performance factors such as quantity of work, quality of work, cooperation, etc. and
then rating each factor on an incremental scale. The second choice involved a system that would focus on specific and
measurable job behaviors. The third choice was very results-oriented and used extensively with managers and professional
employees.

57) What is the third choice that Johanna is considering? 57)


A) BARS B) written essay
C) MBO D) graphic rating scales
Answer: C
Explanation: A)
B)
C)
D)

15
58) A ________ is an assessment of the kinds of skills, knowledge, and abilities needed to successfully 58)
perform each job in an organization.
A) job analysis B) job specification
C) job description D) human resource inventory report
Answer: A
Explanation: A)
B)
C)
D)

59) A performance appraisal method that provides rating scales for actual behaviors that exemplify 59)
various performance levels is known as ________.
A) multiperson comparisons B) 360° feedback
C) behaviorally anchored rating scales D) the critical-incident technique
Answer: C
Explanation: A)
B)
C)
D)

60) Dick Brenner has recently hired several competent people to fill the vacancies in his organization. 60)
He should help them adapt to the organization and ensure that their job skills and knowledge are
kept current through ________.
A) orientation and training B) employee appreciation
C) employee surveys D) orientation, training, and development
Answer: D
Explanation: A)
B)
C)
D)

61) For a selection device to be valid it must 61)


A) yield a demonstrated relationship between a person's score or rating and their eventual job
performance.
B) be passed by at least 75 percent of all applicants.
C) be sanctioned by the EEOC.
D) yield approximately the same results over time if taken by the same person.
Answer: A
Explanation: A)
B)
C)
D)

16
Application of Employee Training and Development
Jo sighed. Productivity levels were down by 5% this month. After just spending $150,000 on new equipment, she was not
quite sure how to explain this to top management. She had been so sure that new equipment would increase productivity
levels. In fact, all the research she had done before purchasing the equipment had substantiated just that. What was the
problem? Jo decided a trip to the assembly line floor was in order. Talking to the assembly line supervisor provided her with
some new insights. The equipment manufacturer had said the new equipment would be easier to run than the old
equipment. Jo had felt the equipment was similar enough that no training on the new equipment was necessary. Evidently
that was not the case. The assembly line supervisor said there had been many down hours while people tried to figure out
how to run the new machines. Furthermore, these machines were much more interrelated. One job tied into the next job, so if
one person did something incorrectly, the next person on the line could not easily step in and fix the problem. In addition,
these machines were much more technical and computer-like than the old machines had been. Evidently, they were not as
easy to use as the manufacturer had stated.

62) Since the machines are so interrelated, which training method may help employees understand 62)
each of the differing jobs better?
A) simulation exercises B) job rotation
C) vestibule training D) classroom lectures
Answer: B
Explanation: A)
B)
C)
D)

Application of Performance Appraisal Methods


Johanna has just returned from a conference on performance appraisal methods. It was an interesting conference and one that
was needed. Johanna knew that the company method of evaluating employees needed some drastic revision. The current
method is to have the immediate supervisor write out an evaluation of each individual employee. The method was
time-consuming for the supervisors, and as much a test of their writing skills as it was an evaluation of performance.
Johanna was leaning toward three choices. The first choice involved one of the oldest and most popular performance
appraisals. This involved listing a set of performance factors such as quantity of work, quality of work, cooperation, etc. and
then rating each factor on an incremental scale. The second choice involved a system that would focus on specific and
measurable job behaviors. The third choice was very results-oriented and used extensively with managers and professional
employees.

63) What would be the primary advantage of using the first choice? 63)
A) quantitative data B) compares employees with one another
C) focuses on end goals D) rich example of behaviorally based data
Answer: A
Explanation: A)
B)
C)
D)

17
64) Which of the following should be the basis for evaluation of a training program? 64)
A) instructor personality
B) difficulty level of the training
C) improvement in actual employee job performance
D) entertainment value
Answer: C
Explanation: A)
B)
C)
D)

65) The process of determining a cost-effective pay structure that will attract and retain competent 65)
employees, provide an incentive for them to work hard, and ensure that pay levels will be
perceived as fair is known as
A) salary. B) wages.
C) compensation administration. D) employee benefits.
Answer: C
Explanation: A)
B)
C)
D)

66) One of the following is not a common problem with on the job training. 66)
A) It increases errors while learning takes place.
B) It is becoming too costly.
C) It can disrupt the workplace.
D) Some skill training is too complex to learn on the job.
Answer: B
Explanation: A)
B)
C)
D)

67) Which of the following is not a major objective of the orientation process? 67)
A) Complete all training required for the job.
B) Reduce the initial anxiety of the new employee.
C) Familiarize new employees with the job.
D) Facilitate the outsider-insider transition.
Answer: A
Explanation: A)
B)
C)
D)

18
68) ________ is a performance appraisal method that requires little training and no complex forms, but 68)
may be more of a measure of the evaluator's writing ability than the performance of the employee.
A) BARS B) MBO
C) Written essay D) Critical incidents
Answer: C
Explanation: A)
B)
C)
D)

Application of Employee Training and Development


Jo sighed. Productivity levels were down by 5% this month. After just spending $150,000 on new equipment, she was not
quite sure how to explain this to top management. She had been so sure that new equipment would increase productivity
levels. In fact, all the research she had done before purchasing the equipment had substantiated just that. What was the
problem? Jo decided a trip to the assembly line floor was in order. Talking to the assembly line supervisor provided her with
some new insights. The equipment manufacturer had said the new equipment would be easier to run than the old
equipment. Jo had felt the equipment was similar enough that no training on the new equipment was necessary. Evidently
that was not the case. The assembly line supervisor said there had been many down hours while people tried to figure out
how to run the new machines. Furthermore, these machines were much more interrelated. One job tied into the next job, so if
one person did something incorrectly, the next person on the line could not easily step in and fix the problem. In addition,
these machines were much more technical and computer-like than the old machines had been. Evidently, they were not as
easy to use as the manufacturer had stated.

69) Which of the following would be most effective in training people on how to use the new 69)
equipment properly?
A) simulation exercises B) classroom lectures
C) job rotation D) vestibule training
Answer: D
Explanation: A)
B)
C)
D)

70) Which of the following prohibits differences in pay for equal work based on the sex of the 70)
employee?
A) Family and Medical Leave Act B) Age Discrimination Act
C) Civil Rights Act D) Equal Pay Act
Answer: D
Explanation: A)
B)
C)
D)

71) Which of the following permits employees in organizations with 50 or more workers to take up to 71)
12 weeks of unpaid leave each year for family or medical reasons?
A) Age Discrimination Act B) Equal Pay Act
C) Family and Medical Leave Act D) Civil Rights Act
Answer: C
Explanation: A)
B)
C)
D)

19
Application of Federal Laws and Regulations Related to Human Resource Management
Mike was feeling overwhelmed in his new job as Manager of Small Products, a division of Large Corporation. The Vice
President for Human Resources had called this morning to congratulate him on his promotion and to inquire as to whether
he was comfortable with the major laws and regulations that were important now that he was a manager. In the course of
one day, he had four employees with problems that he thought were related to these laws.

72) Jennifer telephoned to tell Mike that she needed to be away from work to care for her mother who 72)
fell and broke her hip. What law permits employees to take up to 12 weeks of unpaid leave to care
for a sick family member?
A) Americans With Disabilities Act
B) Civil Rights Act of 1991
C) Worker Adjustment and Retraining Notification Act
D) Family and Medical Leave Act
Answer: D
Explanation: A)
B)
C)
D)

73) ________ is a performance appraisal method that focuses on specific and measurable job behaviors, 73)
but is time-consuming and difficult to develop.
A) MBO B) Written essay
C) BARS D) Critical incidents
Answer: C
Explanation: A)
B)
C)
D)

74) ________ is a training process that offers opportunities for employees to spend time in different jobs 74)
and expand their range of skills.
A) An apprenticeship B) Job rotation
C) Modeling D) Coaching
Answer: B
Explanation: A)
B)
C)
D)

75) Which of the traditional recruiting sources is least likely to increase the diversity and mix of 75)
employees?
A) private employment agencies B) advertisements
C) public employment agencies D) employee referrals
Answer: D
Explanation: A)
B)
C)
D)

20
76) ________, along with the application form, are an almost universal selection device. 76)
A) Written tests B) Interviews
C) Realistic job previews D) Performance-simulation tests
Answer: B
Explanation: A)
B)
C)
D)

77) Which of the following focuses on job content, environment, and conditions of employment? 77)
A) job specification B) job analysis
C) job description D) human resource inventory report
Answer: C
Explanation: A)
B)
C)
D)

Application of Performance Appraisal Methods


Johanna has just returned from a conference on performance appraisal methods. It was an interesting conference and one that
was needed. Johanna knew that the company method of evaluating employees needed some drastic revision. The current
method is to have the immediate supervisor write out an evaluation of each individual employee. The method was
time-consuming for the supervisors, and as much a test of their writing skills as it was an evaluation of performance.
Johanna was leaning toward three choices. The first choice involved one of the oldest and most popular performance
appraisals. This involved listing a set of performance factors such as quantity of work, quality of work, cooperation, etc. and
then rating each factor on an incremental scale. The second choice involved a system that would focus on specific and
measurable job behaviors. The third choice was very results-oriented and used extensively with managers and professional
employees.

78) What is the name of Johanna's first choice? 78)


A) BARS B) MBO
C) graphic rating scales D) written essay
Answer: C
Explanation: A)
B)
C)
D)

79) A major benefit of using realistic job previews is to ________. 79)


A) reduce turnover
B) reduce salaries and wages
C) reduce time it takes to get qualified applicants
D) decrease training costs
Answer: A
Explanation: A)
B)
C)
D)

21
80) ________ is the process of formally assessing someone's work job accomplishments and providing 80)
feedback.
A) Management by objectives B) Performance appraisal
C) Discipline management D) An informal review
Answer: B
Explanation: A)
B)
C)
D)

Application of Federal Laws and Regulations Related to Human Resource Management


Mike was feeling overwhelmed in his new job as Manager of Small Products, a division of Large Corporation. The Vice
President for Human Resources had called this morning to congratulate him on his promotion and to inquire as to whether
he was comfortable with the major laws and regulations that were important now that he was a manager. In the course of
one day, he had four employees with problems that he thought were related to these laws.

81) Mike has just been informed that two employees have been stealing from the company and selling 81)
the items. It seems they have been doing this for more than a year; however, Mike cannot prove
they are guilty and they will not admit to any wrongdoing. He wants to use a lie detector machine
to get to the bottom of this matter. Will he encounter any federal regulations?
A) Privacy Act B) Polygraph Protection Act
C) Civil Rights Act, Title VII D) Civil Rights Act
Answer: B
Explanation: A)
B)
C)
D)

Application of Employee Training and Development


Jo sighed. Productivity levels were down by 5% this month. After just spending $150,000 on new equipment, she was not
quite sure how to explain this to top management. She had been so sure that new equipment would increase productivity
levels. In fact, all the research she had done before purchasing the equipment had substantiated just that. What was the
problem? Jo decided a trip to the assembly line floor was in order. Talking to the assembly line supervisor provided her with
some new insights. The equipment manufacturer had said the new equipment would be easier to run than the old
equipment. Jo had felt the equipment was similar enough that no training on the new equipment was necessary. Evidently
that was not the case. The assembly line supervisor said there had been many down hours while people tried to figure out
how to run the new machines. Furthermore, these machines were much more interrelated. One job tied into the next job, so if
one person did something incorrectly, the next person on the line could not easily step in and fix the problem. In addition,
these machines were much more technical and computer-like than the old machines had been. Evidently, they were not as
easy to use as the manufacturer had stated.

82) What may be a necessary first step in order to introduce all employees to the new system and 82)
convey some specific technical information to everyone at the same time?
A) simulation exercises B) classroom lectures
C) vestibule training D) job rotation
Answer: B
Explanation: A)
B)
C)
D)

22
Application of Federal Laws and Regulations Related to Human Resource Management
Mike was feeling overwhelmed in his new job as Manager of Small Products, a division of Large Corporation. The Vice
President for Human Resources had called this morning to congratulate him on his promotion and to inquire as to whether
he was comfortable with the major laws and regulations that were important now that he was a manager. In the course of
one day, he had four employees with problems that he thought were related to these laws.

83) Harry, the EEO statistician reviewed the hiring records several managers in the sales unit for the 83)
past 6 years and discovered that regardless of how qualified a person was or how many applicants
had to select from, they never hired anyone over the age of 39 regardless of his/her qualifications.
What law prohibits this type of discrimination?
A) Age Discrimination in Employment Act B) Equal Opportunity Employment Act
C) Title VII of the Civil Rights Act D) Worker Adjustment and Retraining Act
Answer: A
Explanation: A)
B)
C)
D)

84) Today, selection techniques that result in reject errors can open the organization to ________. 84)
A) charges of employee discrimination
B) a weakened workforce
C) reduced morale
D) increased human resource management costs
Answer: A
Explanation: A)
B)
C)
D)

Application of Federal Laws and Regulations Related to Human Resource Management


Mike was feeling overwhelmed in his new job as Manager of Small Products, a division of Large Corporation. The Vice
President for Human Resources had called this morning to congratulate him on his promotion and to inquire as to whether
he was comfortable with the major laws and regulations that were important now that he was a manager. In the course of
one day, he had four employees with problems that he thought were related to these laws.

85) Douglas is in a wheelchair and informs Mike that the men's room door is too narrow to allow him 85)
to enter. What law requires that employers make reasonable accommodation for individuals who
have physical disabilities?
A) Civil Rights Act, Title VII B) Equal Pay Act
C) Americans With Disabilities Act D) Family and Medical Leave Act
Answer: C
Explanation: A)
B)
C)
D)

23
86) The use of ________ focus(es) the evaluator's attention on key behaviors that separate effective from 86)
ineffective job performance.
A) critical incidents B) BARS
C) the 360-degree appraisal D) graphic rating scales
Answer: A
Explanation: A)
B)
C)
D)

87) All but which of the following are discipline measures a manager can use? 87)
A) verbal warnings B) written warnings
C) suspension D) promotion
Answer: D
Explanation: A)
B)
C)
D)

88) An employment test that is used to evaluate a person's job potential by observing his or her 88)
performance in exercises that simulate daily work activities is called ________.
A) modeling B) orientation
C) mentoring D) an assessment center
Answer: D
Explanation: A)
B)
C)
D)

89) ________ is the orderly study of jobs to determine what is done, when, where, how, why, and by 89)
whom in existing jobs or potential new jobs.
A) Job specification B) Job description
C) Job audit D) Job analysis
Answer: D
Explanation: A)
B)
C)
D)

90) The interview is most valid in determining an applicant's 90)


A) productivity level. B) potential for turnover.
C) promotional possibilities. D) level of motivation.
Answer: D
Explanation: A)
B)
C)
D)

24
91) ________ is the process of establishing performance standards and evaluating performance in order 91)
to arrive at objective human resource decisions, and to provide documentation to support
personnel decisions.
A) Human resource management B) Performance management system
C) Evaluation system D) Strategic human resource planning
Answer: B
Explanation: A)
B)
C)
D)

92) Which of the following is a legitimate reason for rejecting a job applicant in the selection process? 92)
A) Applicant has insufficient ability, ambition, or poor interpersonal qualities.
B) Applicant's overall potential is low.
C) Applicant has deficient qualifications.
D) all of the above
Answer: D
Explanation: A)
B)
C)
D)

93) The source that is used to find suitable candidates should be based upon all except which of the 93)
following?
A) size of the organization B) type or level of the position
C) local labor market D) location of the organization
Answer: D
Explanation: A)
B)
C)
D)

94) A written statement of what a jobholder does, how a job is done, and why a job is done is a 94)
A) job analysis. B) job specification.
C) human resource inventory report. D) job description.
Answer: D
Explanation: A)
B)
C)
D)

25
95) The EEOC cites three situations in which sexual harassment can occur. Which of the following is 95)
not included in the list of instances where verbal or physical conduct constitutes sexual
harassment?
A) Physical or mental conduct unreasonably interferes with an individual's work.
B) Physical or mental conduct adversely affects an employee's employment.
C) Physical or mental conduct creates an intimidating, offensive, or hostile environment.
D) Company policy exists in which employee interaction of a personal nature is prohibited.
Answer: D
Explanation: A)
B)
C)
D)

96) The process of reducing the labor supply within an organization is 96)
A) downsizing. B) recruitment.
C) human resource inventory report. D) strategic human resource planning.
Answer: A
Explanation: A)
B)
C)
D)

Application of Employee Training and Development


Jo sighed. Productivity levels were down by 5% this month. After just spending $150,000 on new equipment, she was not
quite sure how to explain this to top management. She had been so sure that new equipment would increase productivity
levels. In fact, all the research she had done before purchasing the equipment had substantiated just that. What was the
problem? Jo decided a trip to the assembly line floor was in order. Talking to the assembly line supervisor provided her with
some new insights. The equipment manufacturer had said the new equipment would be easier to run than the old
equipment. Jo had felt the equipment was similar enough that no training on the new equipment was necessary. Evidently
that was not the case. The assembly line supervisor said there had been many down hours while people tried to figure out
how to run the new machines. Furthermore, these machines were much more interrelated. One job tied into the next job, so if
one person did something incorrectly, the next person on the line could not easily step in and fix the problem. In addition,
these machines were much more technical and computer-like than the old machines had been. Evidently, they were not as
easy to use as the manufacturer had stated.

97) What is probably the main reason for the decrease in productivity? 97)
A) lack of employee training B) lack of employee motivation
C) lack of management motivation D) lack of employee development
Answer: A
Explanation: A)
B)
C)
D)

SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.

98) What is a realistic job preview? 98)


Answer: It is a process used to provide job candidates with both positive and negative
information about a job and the company, during the interview/selection process
(prior to making a offer)
Explanation:

26
99) Describe two types of training methods that can be used. 99)
Answer: On-the-job training methods include job rotation and understudy assignments.
Off-the-job training methods include classroom lectures, films and videos,
simulation exercises, and vestibule training.
Explanation:

100) In terms of an employee selection method or device, what is meant by the term 100)
"reliability"?
Answer: The reliability of a selection method or device is the extent to which it measures the
same thing consistently over time.
Explanation:

101) What is employment planning? 101)


Answer: This is the process by which management determines and ensures that it has the
right numbers and kinds of people in the right places at the right time, who are able
to help the organization achieve its goals and objectives.
Explanation:

102) What are the major roles of the HRM Function and what is the HRM Process? 102)
Answer: HRM is the function that is concerned with getting, training, motivating, and
keeping competent employees. There are several key steps in the HRM Process 1)
Identification and selection of competent employees, 2) Adapted/competent
employees with up to date skills, knowledge and abilities, and 3) Employees who
are capable of sustaining high-long-term performance.
Explanation:

103) How does the Americans with Disabilities Act protect employees against discrimination 103)
and unfairness?
Answer: This law prohibits employers from discriminating against people with disabilities
and requires reasonable accommodation of essentially qualified individuals with
physical or mental disabilities including those who are chronically ill.
Explanation:

104) List five of the traditional recruiting sources. 104)


Answer: · Internal searches
· Advertisements
· Public employment agencies
· Private employment agencies
· School placement
· Temporary help services
· Employee leasing and independent contractors
Explanation:

105) Explain the downsizing options of job sharing, early retirements, and reduced workweeks. 105)
Answer: Job sharing entails having employees, typically two part-timers, share one full-time
position. When we provide incentives to older and more-senior employees for
retiring before their normal retirement date we are practicing early retirements.
Rather than laying off employees, we can allow them to work reduced workweeks
by working fewer hours per week, share jobs, or perform their jobs on a part-time
basis.
Explanation:

27
106) Compare and contrast validity and reliability in relationship to employment selection. 106)
Answer: Any selection process must be both valid and reliable. It is management's
responsibility to demonstrate that all selection devices are both reliable and valid.
Reliability demonstrates that a selection device will obtain the same results
consistently. Validity demonstrates that there is a relationship between the selection
device and the relevant job criteria.
Explanation:

107) Describe the strategic human resource management process. 107)


Answer: The process seeks to find the best personnel to accomplish the job in the most
efficient and effective manner. Planning, recruiting, selecting, orientation, training,
performance appraisals, compensation, and safety and health issues, as well as
current issues must all be effectively dealt with.
Explanation:

108) Describe a performance management system. 108)


Answer: It is a process of establishing performance standards and evaluating performance in
order to arrive at objective human resource decisions, such as pay increases and
training costs, as well as to provide documentation to support any personnel
actions.
Explanation:

109) Compare and contrast job analysis, job description, and job specification. 109)
Answer: Job analysis the process of determining exactly what is involved in performing a
job. Job description a detailed description of the duties required in a specific job.
Job specification the qualifications, skills, knowledge, education, and abilities a
person must possess in order to be able to perform the job.
Explanation:

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.

110) Sexual harassment policies should be reinforced by regular discussions with all employees. 110)
Answer: True False
Explanation:

111) The major point of any selection activity is to reduce the probability of making a reject error or an 111)
accept error.
Answer: True False
Explanation:

112) Workforce diversity is affecting the way employees are recruited, selected, and oriented. 112)
Answer: True False
Explanation:

113) The Equal Pay Act prohibits pay differences for equal work based on race. 113)
Answer: True False
Explanation:

28
114) The job description states the minimum acceptable qualifications that an incumbent must possess 114)
to perform a given job successfully.
Answer: True False
Explanation:

115) Labor unions negotiate contracts specifying the rights and obligations of employees and 115)
management with respect to wages, work hours, grievances, and other aspects or conditions of
employment.
Answer: True False
Explanation:

116) The key theme that labor laws appear to be conveying is where employee involvement programs 116)
are introduced, members must have the power to make decisions and act independently of
management.
Answer: True False
Explanation:

117) Fairness in compensation systems means that the established pay levels are adequate and 117)
consistent for the demands and requirements of the job.
Answer: True False
Explanation:

118) Employers are required to provide workers' compensation benefits to their employees, but not 118)
unemployment insurance.
Answer: True False
Explanation:

119) Much of the problem associated with sexual harassment is determining what constitutes this illegal 119)
behavior.
Answer: True False
Explanation:

120) The process by which managers decide on the relative qualifications of job applicants for a 120)
particular job opening is known as the recruitment process.
Answer: True False
Explanation:

121) The burden lies with management to verify that any selection device it uses to differentiate 121)
applicants is related to job performance.
Answer: True False
Explanation:

122) Performance evaluation by use of critical incidents focuses the evaluator on key behaviors that 122)
separate effective from ineffective job performance.
Answer: True False
Explanation:

29
123) Performance ranking allows the supervisors to compare their employees to a fixed standard rather 123)
than to other employees.
Answer: True False
Explanation:

124) The reactions of participants are the most valid way to assess the effectiveness of training. 124)
Answer: True False
Explanation:

125) Attrition is one of the downsizing options available to organizations and may be preferable to 125)
firing or layoffs.
Answer: True False
Explanation:

126) Human Resources management must be accomplished with the dynamic framework of changing 126)
government legislation and regulations that address hiring practices, workplace safety, labor
relations and working conditions
Answer: True False
Explanation:

127) Employment decisions must be made without regard to age, sex, religion, or sexual orientation. 127)
Answer: True False
Explanation:

128) Workforce diversity improves problem solving and brings a range of talents, perspectives, 128)
experiences, and worldviews that broaden an organization's repertoire of skills and capabilities.
Answer: True False
Explanation:

129) Vestibule training is an example of on-the-job training. 129)


Answer: True False
Explanation:

130) The realistic job preview can cost the time and effort of selection because it gives candidates a 130)
chance to decide if the job is right for them regardless of their skills or qualifications.
Answer: True False
Explanation:

131) Training is a set of activities that provide learning opportunities that build and improve skills to do 131)
the job for which they were hired.
Answer: True False
Explanation:

132) The paired comparison approach to performance evaluation requires the evaluator to place 132)
employees into a particular classification, such as "top one-fourth."
Answer: True False
Explanation:

30
133) BARS (Behaviorally Anchored Rating Scale) combines major elements from the critical incident and 133)
graphic rating scale approaches to evaluating performance.
Answer: True False
Explanation:

134) Since the mid-1960s, the federal government has continually reduced its influence over human 134)
resource management decisions.
Answer: True False
Explanation:

135) In affirmative action, organizations actively seek to enhance the status of individuals who are 135)
members of protected groups.
Answer: True False
Explanation:

136) Federal law requires that employers pay their share of unemployment insurance and workers 136)
compensation for employees on their payroll even if they work less than 40 hours per week.
Answer: True False
Explanation:

137) One of the major benefits of using internal searches for job candidates is that it builds employee 137)
morale.
Answer: True False
Explanation:

138) Recruitment is a set of activities directed toward attracting a qualified pool of job applicants for 138)
evaluation by an organization.
Answer: True False
Explanation:

139) A selection device is reliable if there is a proven relationship between the selection device and some 139)
relevant measure.
Answer: True False
Explanation:

140) Stress interviewers deliberately lead applicants into a false sense of security the comfortable 140)
interaction then suddenly and drastically, they change and go on the attack.
Answer: True False
Explanation:

141) A drawback of employee referrals is that they may not increase the diversity and mix of employees. 141)
Answer: True False
Explanation:

142) The selection process involves interviewing and choosing the most qualified candidates from a 142)
pool of job applicants.
Answer: True False
Explanation:

31
143) A fundamental rule of thumb in establishing base compensation is to pay new employees 143)
substantially more than what competitors in the labor market are paying.
Answer: True False
Explanation:

144) Demand for human resources is a result of demand for the products or services provided by the 144)
organization.
Answer: True False
Explanation:

145) One major objective of orientation is to give an employee a realistic job preview. 145)
Answer: True False
Explanation:

146) Management is not completely free to choose whom they hire, promote, or fire. 146)
Answer: True False
Explanation:

147) If an employee who is guilty of sexual harassment is a manager or agent for an organization, the 147)
organization is liable for sexual harassment.
Answer: True False
Explanation:

148) Whereas the job analysis tells management what individual employees can do, the human resource 148)
inventory is a lengthy process in which workflows are analyzed and behaviors necessary to
perform jobs are identified.
Answer: True False
Explanation:

149) Most training focuses on teaching people the skills that they will need to be effective in their future 149)
jobs.
Answer: True False
Explanation:

150) A selection device is valid if it yields the same results over time if taken by the same person. 150)
Answer: True False
Explanation:

151) Graphic rating scales, behaviorally anchored rating scales (BARS), the critical-incident technique, 151)
multi-rater comparisons, and 360° feedback are methods of appraising performance.
Answer: True False
Explanation:

152) Sexual harassment is regarded as specific unwanted activity of a sexual nature as defined by each 152)
organization.
Answer: True False
Explanation:

32
153) As a result of the 1964 Civil Rights Act, employers are required to seek out and hire minorities to 153)
compensate for past discrimination
Answer: True False
Explanation:

154) The employment process is dramatically influenced by the external environment. 154)
Answer: True False
Explanation:

155) Sexual harassment occurs when people of either sex experience inappropriate behavior, conduct or 155)
language of a sexual nature that affects their employment situation.
Answer: True False
Explanation:

156) Life, health, and disability insurance are all examples of employee benefits nonfinancial rewards 156)
designed to enrich employees' lives.
Answer: True False
Explanation:

157) Training activities tend to take place at the higher levels of the organization, while development 157)
activities usually take place at the lower levels of management of the organization.
Answer: True False
Explanation:

158) A performance management system is a process of establishing performance standards and 158)
evaluating performance in order to arrive at objective human resource decisions and to provide
documentation to support any personnel actions.
Answer: True False
Explanation:

159) The Americans With Disabilities Act requires employers to make reasonable accommodation for 159)
qualified individuals who have physical or mental disabilities.
Answer: True False
Explanation:

160) The layoff-survivor sickness syndrome has leveled off in the US and is not as significant as it was 160)
just a few years ago.
Answer: True False
Explanation:

161) Human Resource Management activities and functions such as staffing, attracting and developing 161)
an effective workforce are the sole responsibility of the HR department.
Answer: True False
Explanation:

162) Most job training takes place in the classroom. 162)


Answer: True False
Explanation:

33
163) Realistic job previews are used to "sell" the firm to job candidates by focusing on the benefits and 163)
positive aspects of the job to potential candidates.
Answer: True False
Explanation:

164) In performance appraisal both objective and judgmental methods are equally effective. 164)
Answer: True False
Explanation:

165) Applicants who have been given a realistic job preview tend to hold lower job expectations than 165)
those who have not.
Answer: True False
Explanation:

166) Strategic Human Resources Planning is the process used to ensure that HR is aligned with and 166)
supports the accomplishment of the firm's mission, strategies and objectives.
Answer: True False
Explanation:

167) Reducing the labor supply within the organization includes downsizing and layoff activities. 167)
Answer: True False
Explanation:

ESSAY. Write your answer in the space provided or on a separate sheet of paper.

168) What is the role of a realistic job preview (RJP)?


Answer: The realistic job preview seeks to ultimately increase job satisfaction among employees and reduce
turnover. A RJP includes both positive and negative information about the job and the company.
Research shows that employees are better prepared to deal with the successes and frustrations of the job.
For managers, a RJP offers a major insight into the human resource management process, that is,
retaining good people is as important as obtaining them in the first place.

169) Provide the major biases found in interviewing job candidates.


Answer: Prior knowledge about the applicant. Interviewer tends to hold a stereotype of what represents a good
applicant. Interviewer tends to favor applicants who share his or her own attitudes. The order in which
applicants are interviewed will influence evaluations. Negative information is given unduly high weight.
Interviewer is too quick to make decisions. Interviewer may forget much of the interview's content within
minutes.

170) Describe the following laws related to human resource management: Civil Rights Act, Title VII; Age
Discrimination in Employment Act; Americans With Disabilities Act; and Family and Medical Leave Act.
Answer: The Civil Rights Act, Title VII prohibits discrimination based on race, color, religion, national origin, or
sex. The Age Discrimination in Employment Act prohibits age discrimination against employees between
40 and 65 years of age; amended by Mandatory Retirement Act to prohibit retirement because of age.
Americans With Disabilities Act prohibits employers from discriminating against and requires
reasonable accommodation of essentially qualified individuals who have physical or mental disabilities,
or who are chronically ill. Family and Medical Leave Act permits employees in organizations with 50 or
more workers to take up to 12 weeks of unpaid leave each year for family or medical reasons.

34
171) Describe the legal background of the Civil Rights Act of 1964, and its amendments from 1964 to the present
include in your answer other legislation that guarantees or protects equal opportunity employment.
Answer: · The Civil Rights Act, Title VII of 1964 prohibits discrimination based on race, color, religion, national
origin, or sex.
· The Equal Pay Act of 1963 provides that men and women in the same jobs in the same organization
should be paid equally for doing equal work.
· The Age Discrimination in Employment Act prohibits age discrimination against employees between
40 and 65 years of age.
· Americans With Disabilities Act of 1990 prohibits employers from discriminating against and requires
reasonable accommodation of essentially qualified individuals who have physical or mental disabilities,
or who are chronically ill.
· Family and Medical Leave Act of 1993 permits employees in organizations with 50 or more workers to
take up to 12 weeks of unpaid leave each year for family or medical reasons.
· The Occupational Health and Safety Act of 1970 establishes mandatory health and safety standards in
workplaces.

35
Answer Key
Testname: C6

1) D
2) B
3) B
4) A
5) B
6) A
7) A
8) D
9) D
10) A
11) D
12) B
13) D
14) B
15) A
16) B
17) D
18) B
19) A
20) C
21) A
22) C
23) B
24) C
25) D
26) C
27) B
28) C
29) D
30) C
31) B
32) B
33) D
34) A
35) A
36) C
37) B
38) D
39) C
40) B
41) B
42) A
43) A
44) B
45) A
46) B
47) D
48) A
49) A
50) D
36
Answer Key
Testname: C6

51) C
52) B
53) A
54) D
55) C
56) B
57) C
58) A
59) C
60) D
61) A
62) B
63) A
64) C
65) C
66) B
67) A
68) C
69) D
70) D
71) C
72) D
73) C
74) B
75) D
76) B
77) C
78) C
79) A
80) B
81) B
82) B
83) A
84) A
85) C
86) A
87) D
88) D
89) D
90) D
91) B
92) D
93) D
94) D
95) D
96) A
97) A
98) It is a process used to provide job candidates with both positive and negative information about a job and the
company, during the interview/selection process (prior to making a offer)

37
Answer Key
Testname: C6

99) On-the-job training methods include job rotation and understudy assignments. Off-the-job training methods include
classroom lectures, films and videos, simulation exercises, and vestibule training.
100) The reliability of a selection method or device is the extent to which it measures the same thing consistently over time.
101) This is the process by which management determines and ensures that it has the right numbers and kinds of people in
the right places at the right time, who are able to help the organization achieve its goals and objectives.
102) HRM is the function that is concerned with getting, training, motivating, and keeping competent employees. There are
several key steps in the HRM Process 1) Identification and selection of competent employees, 2) Adapted/competent
employees with up to date skills, knowledge and abilities, and 3) Employees who are capable of sustaining
high-long-term performance.
103) This law prohibits employers from discriminating against people with disabilities and requires reasonable
accommodation of essentially qualified individuals with physical or mental disabilities including those who are
chronically ill.
104) · Internal searches
· Advertisements
· Public employment agencies
· Private employment agencies
· School placement
· Temporary help services
· Employee leasing and independent contractors
105) Job sharing entails having employees, typically two part-timers, share one full-time position. When we provide
incentives to older and more-senior employees for retiring before their normal retirement date we are practicing early
retirements. Rather than laying off employees, we can allow them to work reduced workweeks by working fewer
hours per week, share jobs, or perform their jobs on a part-time basis.
106) Any selection process must be both valid and reliable. It is management's responsibility to demonstrate that all
selection devices are both reliable and valid. Reliability demonstrates that a selection device will obtain the same
results consistently. Validity demonstrates that there is a relationship between the selection device and the relevant job
criteria.
107) The process seeks to find the best personnel to accomplish the job in the most efficient and effective manner. Planning,
recruiting, selecting, orientation, training, performance appraisals, compensation, and safety and health issues, as well
as current issues must all be effectively dealt with.
108) It is a process of establishing performance standards and evaluating performance in order to arrive at objective human
resource decisions, such as pay increases and training costs, as well as to provide documentation to support any
personnel actions.
109) Job analysis the process of determining exactly what is involved in performing a job. Job description a detailed
description of the duties required in a specific job. Job specification the qualifications, skills, knowledge, education,
and abilities a person must possess in order to be able to perform the job.
110) TRUE
111) TRUE
112) TRUE
113) FALSE
114) FALSE
115) TRUE
116) TRUE
117) TRUE
118) FALSE
119) TRUE
120) FALSE
121) TRUE
122) TRUE
123) FALSE
38
Answer Key
Testname: C6

124) FALSE
125) TRUE
126) TRUE
127) TRUE
128) TRUE
129) FALSE
130) TRUE
131) TRUE
132) FALSE
133) TRUE
134) FALSE
135) TRUE
136) TRUE
137) TRUE
138) TRUE
139) FALSE
140) TRUE
141) TRUE
142) TRUE
143) FALSE
144) TRUE
145) FALSE
146) TRUE
147) TRUE
148) FALSE
149) FALSE
150) FALSE
151) TRUE
152) FALSE
153) FALSE
154) TRUE
155) TRUE
156) TRUE
157) FALSE
158) TRUE
159) TRUE
160) FALSE
161) FALSE
162) FALSE
163) FALSE
164) FALSE
165) TRUE
166) TRUE
167) TRUE
168) The realistic job preview seeks to ultimately increase job satisfaction among employees and reduce turnover. A RJP
includes both positive and negative information about the job and the company. Research shows that employees are
better prepared to deal with the successes and frustrations of the job. For managers, a RJP offers a major insight into
the human resource management process, that is, retaining good people is as important as obtaining them in the first
place.

39
Answer Key
Testname: C6

169) Prior knowledge about the applicant. Interviewer tends to hold a stereotype of what represents a good applicant.
Interviewer tends to favor applicants who share his or her own attitudes. The order in which applicants are
interviewed will influence evaluations. Negative information is given unduly high weight. Interviewer is too quick to
make decisions. Interviewer may forget much of the interview's content within minutes.
170) The Civil Rights Act, Title VII prohibits discrimination based on race, color, religion, national origin, or sex. The Age
Discrimination in Employment Act prohibits age discrimination against employees between 40 and 65 years of age;
amended by Mandatory Retirement Act to prohibit retirement because of age. Americans With Disabilities Act
prohibits employers from discriminating against and requires reasonable accommodation of essentially qualified
individuals who have physical or mental disabilities, or who are chronically ill. Family and Medical Leave Act permits
employees in organizations with 50 or more workers to take up to 12 weeks of unpaid leave each year for family or
medical reasons.
171) · The Civil Rights Act, Title VII of 1964 prohibits discrimination based on race, color, religion, national origin, or sex.
· The Equal Pay Act of 1963 provides that men and women in the same jobs in the same organization should be paid
equally for doing equal work.
· The Age Discrimination in Employment Act prohibits age discrimination against employees between 40 and 65
years of age.
· Americans With Disabilities Act of 1990 prohibits employers from discriminating against and requires reasonable
accommodation of essentially qualified individuals who have physical or mental disabilities, or who are chronically
ill.
· Family and Medical Leave Act of 1993 permits employees in organizations with 50 or more workers to take up to 12
weeks of unpaid leave each year for family or medical reasons.
· The Occupational Health and Safety Act of 1970 establishes mandatory health and safety standards in workplaces.

40
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"Buy an horologue!" called one close to her ear. "The best sarcenet
sold here!" cried another. "Laces of all sorts can be had at the
Beehive!" bawled a third, thrusting himself in their way, and pointing
to his master's shop.

It was the seventeenth century method of advertising, and evidently


the 'prentice lads who were employed tried to get as much fun out of
it as possible, to the great annoyance of the passengers, who were
continually being pestered with the vociferating youths.

"Verily, I little wonder now that my mother liketh not the City," said
Audrey, who felt stunned and bewildered by the din of the shouting
'prentices.

Then there were the stalls where hot meat, sheep's feet, and other
such delicacies were sold, and a good many people still having their
dinner stood round the open tables placed along the edge of the
footpath.

"No, I don't like the City," concluded Audrey, as they walked up


Cheapside and began to look out for Soper Lane.

"The plague and the great fire hath made it a desolate place to
many, Mistress Audrey," said the nurse with a sigh, for she too had
sorrowful memories of that bitter time.

"My aunt lives close to the river, and not far from the garden of the
Dyers' Company," said Audrey, as they were looking down some of
the streets that had been recently rebuilt; for where they were
walking now the fire had raged and roared, sweeping down houses
and churches, so that all the place seemed uncomfortably new as
yet.

"I could never live in the City again, Mistress Audrey," said nurse.
"This is not like what it used to be in my young days; times are
altered, and not for the better either. The Lord-Protector ruled
England then—ruled it in righteousness; but the people were not
satisfied, they never are—and so they chose a godless king to rule
over them, and little wonder was it that God's judgment followed their
choice of King Charles."

"Hush, hush, nurse! They will say you are a Quaker or a Fifth
Monarchy woman," said Audrey in some alarm.

"They may say what they like. I care not who hears me, the fire and
plague were—" But to Audrey's relief a bustling 'prentice lad ran
against them at this moment, and nurse's anger was turned against
boys in general and London apprentices in particular. Before she had
done complaining of the change in manners since she was young,
Soper Lane was reached, and King Charles forgotten in their
eagerness to discover where Master Drayton lived.
CHAPTER IV.

THE RIVER GARDEN.

IN the days of which we are writing, the River Thames was lined with
the gardens of the well-to-do citizens, while here and there was a
flight of steps leading from the bank for the accommodation of those
going by boat to various points. It was the great highway for traffic,
and rowing-boats, stately barges, handsomely decorated for parties
of pleasure, as well as others heavily laden with merchandise, were
constantly passing up and down the stream.

The wealthy London Companies also held gardens skirting the river
banks and kept swans, and to go and feed the swans in the Dyers'
Garden was a favourite pastime with Dame Drayton's children.
Master Drayton was a member of this Company, and therefore it was
a right he could claim that his children should be allowed to play or
walk about in this garden—a never-ending delight to them. It was not
far from Soper Lane, and so Deborah, or Dame Drayton herself,
generally took the children to the garden when the day's work was
over, that they might spend a few hours in the fresh air whenever it
was fine.

Dame Drayton was at the door with her children and the Westlands,
just going into the Dyers' Garden, when Audrey Lowe and her nurse
came down the Lane. The nurse knew the lady at once, for she had
been servant in the family many years, and Dame Drayton greeted
her cordially, but looked at Audrey, in doubt for a minute who she
could be, until the nurse said,—

"I have brought Mistress Audrey."

"Dear child, I had forgotten you," said Dame Drayton, kissing her
niece warmly, without waiting to hear the errand they had come
upon, for that was what nurse was about to tell her, she supposed.
But nurse only said, "My mistress made me say I would call again at
four of the clock to take Mistress Audrey back."

"But you will come and rest after your long walk?" said Dame
Drayton; "or you might come with us to the Garden and see the
swans."

Nurse shook her head.

"My brother lives in Honey Lane, and I would fain see him while I
wait," she replied.

"Would you like to go in, or will you come with us to the Garden,
Audrey?" asked her aunt. "There are seats upon which we can rest,"
added the lady.

"I should like to go to the Garden, an I may," replied Audrey.

Somehow she felt as though she would like to nestle up to this new-
found aunt, and tell her how anxious and sad her mother often
looked; for although there was no outer trouble at the vicarage now,
there always seemed an undertone of sadness, a sort of suppressed
sorrow, that Audrey in her great love for her mother and father could
not help feeling, though she would never give expression to her
thoughts about it. Now, all at once, she felt that she would like to
take this aunt into her confidence, and tell her of the vague
undefined sorrow that seemed to pervade her home.

"I am very pleased to see thee, Audrey. Tell thy mother I am so glad
that she hath sent thee on this errand—whatever it may be." And as
she spoke the lady looked at her niece, for she felt sure she had
something to say to her that could scarcely be trusted even to nurse.
"We shall be able to have a quiet talk to ourselves, and thee shall tell
me all that is in thine heart, in a few minutes."

"This is Bessie Westland, who hath come with her sisters to tarry for
a time with us," said Dame Drayton, drawing the girl forward after
Audrey had spoken to her cousins.
"We have come because my father and mother are sent to prison for
being Quakers," said Bessie, as if she feared this fact might be
forgotten if it was not instantly avowed.

"Hush, Bessie! Do not speak so loudly of these matters. People may


hear thy words, and—"

"Martha Drayton, I must speak the truth at all times and in all
places," said Bessie; "for I would not have this worldling think I am
anything but a Quaker." And as she spoke, Bessie looked scornfully
at Audrey's fashionable dress of silk brocade, and then at her own
coarse homely frock.

Dame Drayton looked distressed, and Audrey shocked and amazed


to hear her aunt addressed by this girl as "Martha." No wonder her
mother feared that trouble would come upon them if this was the way
Quakers behaved. The lady saw the look in her niece's face, and
said to Bessie—

"Will you take care of the children for me, that I may talk to my niece
while she rests in the Garden? For we have not seen each other for
some years."

"Yea, verily. I will do all that I call to keep them from the sight and
sound of evil, for this garden is but a worldly place, I trow," said
Bessie, for they had reached the gate by this time, and could see the
people walking about on the promenade facing the river, where there
was always something going on to amuse and interest the visitors.

Dame Drayton had found a quiet corner that was generally


unoccupied by the more fashionable citizens, and she led her little
party thither, nodding to friends and acquaintances as she passed,
but not stopping to speak to anyone to-day, for fear Bessie should
feel it her duty to announce that she was a Quaker, which would be
pretty sure to draw the attention of the authorities to them.

So she made her way as quickly as she could to a quiet alley, where
the children could play at ball between the shrubs, and Bessie would
be shielded from the sight of the ladies' gay dresses. There was a
seat, too, close at hand, and here Dame Drayton and Audrey could
sit and talk; and they made their way to it, leaving Bessie in charge
of the little ones and their play.

"Now, dear child, tell me of thy mother and father. It is so long since I
heard aught concerning thee that I have grown hungry for news.
Thou dost look well, Audrey," she added.

"I am well, dear aunt; but my mother is more troubled than usual, for
the Widow Tompkins came to see her this morning concerning
something her son had told her. He is one of thy 'prentice lads, my
mother bade me say, and told his mother a strange story concerning
the Quakers and his master's dealings with them."

"What did he say, Audrey?" asked her aunt, rather anxiously.

"Nay, I did not see the woman myself; but this lad is her only son,
and it may be she is over careful concerning him, seeing she lost her
other children in the plague; but I wot she hath frightened my mother
sorely concerning thee, so that she thought it better that I should
come and tell thee it will soon be the town's talk that thou dost
harbour Quakers within thy household. This girl who doth so sorely
despise me is one of the children Sim Tompkins spoke of, I trow."

"Poor Bessie! Her whole love is given to her father, who hath
suffered so sorely for his faith," said Dame Drayton with a sigh.

"Then they are Quakers," said Audrey, a little shocked that her aunt
could live on familiar terms with such people.

"Yea, verily; Bessie Westland glories in that which thou dost think is
a name of reproach. If thou couldest know her, too, thou wouldest
learn that she is a worthy, trusty maid, careful and loving to her little
sisters, who are too young to take care of themselves."

"But—but what are you going to do with them, aunt?" asked Audrey.
"Do with them? Nay, until God opens some other refuge for them
they must abide in the house, and share with my own children in my
care," said her aunt.

"But there is danger in this, and that is why my mother sent me to


you," said Audrey.

"It was kind of Annie to think of me, and kinder still to let me see you
once more; but you must tell her, Audrey, that I could not do less
than offer these children the shelter of my home, since they are
worse than orphaned, with father and mother in prison for being
Quakers."

"Yea, but why should they be Quakers, and rebel against the king?
Perhaps things were better for religion under the Lord-Protector,—
nurse says they were,—and my father thinks so too, I know; but now
the king has come to his own again we ought to obey him, my
mother says."

"Truly, we should; and the Quakers seek not to disobey the law,
except in the matter of taking oaths and some small matters in the
addressing of people, which was the reason why Bessie called me
'Martha' just now."

"It is not seemly, aunt, that a wench like this Bessie Westland should
speak to thee in that fashion," said Audrey, rather hotly.

"Nay, but, dear child, it was no disrespect for Bessie to do this. Her
principles as a Quaker forbid her the use of any title beyond that of
friend. Not for the king himself would a Quaker remove his hat, and
yet the king hath no more loyal subjects than the Quakers. They are
of all people the most peaceable, for, if wrongfully and cruelly
treated, they are forbidden to strike again, even in their own defence;
and if struck upon one cheek, they hold they must turn the other
also, an the smiter will have it so."

Audrey opened her eyes and looked at her aunt in amazement.


"I thought they were turbulent people, sowing sedition and disorder.
My mother said they might again bring civil war to England, if they
were allowed to do as they pleased."

Dame Drayton smiled and shook her head. "Nay, nay, it is not so,
believe me. I know what Quakers are, for I too am a Quaker; though
I hold it not binding upon my conscience to hold every rule it is
thought good by the Society to lay down for the guidance of its
members."

"Oh, my aunt!" said Audrey with a gasp; but instead of starting away
from her the girl drew closer, as if to protect her.

"Dear Audrey, it is a sweet and joyful thing to be a Quaker, as I


believe and strive to live up to my belief in that name. As sinners in
the sight of God we quake and tremble before Him; but we fear not
what man can do to us, so that we live under the guidance of that
divine voice that speaks to the heart of every child of God,—if they
will abide in such peace that this still small voice can yet rule and
guide them in everything they think and do."

"Is not this voice our conscience, aunt? And are we not taught to
obey it in all things?" asked Audrey.

"Yea, verily, dear child; but it is a truth that hath been well-nigh
forgotten, until Fox began to preach and teach that the inner voice
within the soul of man was the voice of God, which the soul is bound
to obey if it will live and grow. It is meat and drink, the very bread of
heaven by which alone we can live truly in this naughty world."

"But when my father speaks of obeying the voice of conscience he


means the same thing, aunt," said Audrey.

"Yes, I doubt not that, dear child; but people have talked and talked
about their conscience until it has come to mean little or nothing to
them, and God seeing this, hath sent His messenger, George Fox, to
declare once more to His people, that He hath not left them alone,
but speaks to the heart of each by His own still small voice. As
Quakers we prefer to call things plainly, for we are a plain people,
and so have thrown away that word 'conscience' as a worn-out and
broken mirror that does but hide instead of revealing more plainly the
truth it covers. Therefore, we say 'the voice of God' will guide us in
all things if we will but listen, and as little children obey it, even
though it should sometimes bid us to walk in a path that is not
pleasant to our feet."

"And is it this that makes thee so happy, aunt?" asked Audrey.

The simple form of 'thee' and 'thou' was still in vogue among close
friends, and so Audrey's use of it was not at all singular. The
exclusive use of it by Quakers later on was a survival of this feeling
that there was a closeness of friendship, a sincerity in these terms,
and so they rescued from oblivion this simple form of speech that
prevailed among all classes in England at that time. The same may
be said of their dress. They did but seek to evade observation at the
time of which we write, and desiring to be known only as a plain
God-fearing people. They dressed in simple, unostentatious colours;
but they have brought up through the generations the fashion of the
garments worn by their forefathers, and held to them while other and
very different fashions prevailed in the world.

So at this time, although Dame Drayton was a professed Quaker,


there was little to distinguish her from her neighbours around, in the
matter of dress and speech. The Society impressed upon its
members the duty of dressing plainly and simply, whatever their rank
in life might be, and that Dame Drayton chose to wear greys and
drabs in the place of crimsons or other brilliant colours was regarded
as a simple matter of taste by her neighbours. She had always been
known as a godly woman before she became a Quaker; but as she
had never felt called to preach, and went as often to the old parish
church she had attended from her girlhood, as she did to the Quaker
meeting-house in Gracechurch Street, few knew that she was a
Quaker.

As Audrey asked her question, she looked earnestly into her aunt's
face and nestled closer to her. "You seem very happy," she added;
"so much happier than my mother."

"Dear Audrey, I am very happy, for since I learned this truth from
George Fox, there hath come to me a peace that passeth all
understanding; for, following the guidance of this voice, the
distractions of the world cannot mar the quiet resting upon God, as
my Father, my Guide, my Friend, who will never fail nor forsake me.
It matters not whether thou art one who worships in a church or in a
meeting-house,—which is but a plain room fitted for a plain people
who meet together,—if haply the Spirit hath a word to speak by one
of them for the edification of all; and if there is no such word given
forth, still the Lord can and doth speak to each soul in the silence
that to many is better and more helpful even than the words of
prayer spoken by another, who cannot know the secret wants and
longings of any soul but his own."

"Then at these meetings there is silence all the time, aunt?" said
Audrey questioningly.

"Why should any speak if they feel not moved thereto by the inward
voice of the Spirit?" asked Dame Drayton. "It is this multiplying of
words without life or power that hath made preaching of none effect.
Now we know that when one speaketh he is moved thereto by the
Spirit of God working in him, and that he hath of a surety a message
for one or other or many of us. In some this power of the Spirit to
speak and warn and encourage is continually seeking to find
utterance, and then woe be to the man if he forbear to utter his
testimony for fear of what man shall do to him. Bessie's father was
such an one as this, and a brave honest man to boot; so, as he
would not be stayed from warning sinners to flee from the wrath to
come, whenever and wherever he could find opportunity, the soldiers
have haled him to prison, and his wife too, because she felt moved
to warn her godless neighbours, when her husband could no longer
do so. Bessie being the eldest was left in the cottage to take care of
the children, or do as she could, for none cared to befriend them, as
they were children of condemned Quakers. They had been
despoiled of all they possessed in fines for the same offence; but the
little they had left in the cottage was stolen or destroyed by the mob,
while Bessie and her sisters hid themselves in the cellar."

"Oh, aunt, would people really be so cruel?" said Audrey in a tone of


compassion, as she turned to look at the girl walking up and down
with the little ones, but rarely touching the ball herself even when it
fell close to her.

"I daresay there were some who felt sorry for them, and would
nathless have helped them if they could; but the baser sort, and
those whom Friend Westland had reproved for their sin and
wickedness, would be willing to break chairs and tables while they
shouted, 'Long live King Charles! Down with all Quakers and rebels!'
That was how it was done, Bessie says, while she sat cowering in
the cellar below, praying that God would keep them from following
her, for fear they should frighten the little ones to death."

"Oh, aunt, it was terrible! And she is not so old as I am, I should
think?"

"No, you are sixteen, and Bessie is not yet fourteen. But she is brave
and true, and whispered to her sisters not to cry out or make a noise,
and God would surely send deliverance to them by the hand of some
friend. We knew not to what straits the poor children were left, but as
Quakers, who called themselves brethren with him who was
suffering for the truth's sake, we were bound to seek the children
when we knew they had been left friendless and alone. Thee will tell
thy mother what I have told to thee, and then she will understand
how I was moved by the inward voice to offer a home and a refuge
to these little ones."

"Aunt, methinks the voice would have bidden me do likewise if I was


grown up and could have helped them," whispered Audrey, kissing
her tenderly, and feeling that she had found a friend in this aunt who
could understand her better than her mother could.
CHAPTER V.
ONE SUNDAY MORNING.

THE exemplary punishment dealt out to the unfortunate martyr


Westland seemed to satisfy the authorities for some time, or it might
have been that their failure to silence Sir William Penn in spite of
fines and imprisonment, made them pause to consider before taking
up another crusade of persecution.

Sir William Penn was son of the Lord High Admiral of England, who
had recently died, leaving his son a considerable fortune, as well as
claims upon the government for money lent to them by the old
admiral.

But while a student at Oxford, Master William Penn, his son, had
embraced Quakerism, and been expelled for preaching and teaching
it. His father was very angry, and threatened to disown him for his
connection with such a disgraceful set of people, but afterwards sent
him to travel on the Continent, in the hope that he would forget what
the old admiral thought was the wildest vagary.

But after two years of travel young Penn came home a confirmed
Quaker, and very soon was sent to the Tower for writing a pamphlet
he called "The Sandy Foundation Shaken," which was specially
directed against the Church of England. During his eight months'
imprisonment, he wrote "No Cross No Crown," and several others,
which he published as soon as he was released.

Then he began preaching again, and was again arrested. But the
indomitable young Quaker had won for himself the regard of the
citizens of London, and the jury refused to convict him upon the
evidence brought forward, and were themselves fined for their
refusal.

Master Drayton had been one of these, and it had strained his
resources to make up this money; but he felt amply compensated by
the friendship that arose out of this between him and the ardent
young champion of their despised sect.

When Audrey Lowe had gone home, and the children had been put
to bed, Dame Drayton told her husband the errand her niece had
come upon.

"The 'prentice lads suspect we are Quakers, and Sim Tompkins has
told his mother about it. What wilt thou do, my husband?" she asked.

"Nay, what can we do but put our trust in the Lord?"

"But thou wilt be careful, Gilbert, for the children's sake?"


"Careful, dear heart? It is not to be feared that I shall publish abroad
that I am a Quaker; but, as thou sayest, too many suspect it, I fear,
and I have been pondering on a thought that came to me to-day
when thinking of Westland and his wife. He will doubtless be sent out
to the plantations of America by the next cargo of convicts, and when
he can save money enough to pay for the passage of his wife, she
will be allowed to join him in his exile. Now, our young champion, Sir
William Penn, is rich, and moreover the government is deeply
indebted to him for moneys lent by his father, and which he hath
small hope of regaining, for the king is too extravagant ever to pay
his debts. But if he hath little money to spare, he hath many waste
lands out in the plantations of America, and he might be induced to
sell some to our friend Penn in part payment of his debt. On this land
some of us might go and settle, even as the Independents did in the
reign of the first Charles, for America is wide and free, and there we
might serve God even as the divine voice should guide and direct us,
and none could make us afraid."

"That were a blessing indeed," said Dame Drayton, but with a sigh,
for the prospect of leaving her native land and her beloved London
was a painful thought to her. "Oh that we could have this blessed
freedom in England!" she said, clasping her hands, while the tears
slowly filled her eyes.

"Nay, nay, dame, thou hast naught to fret over, I trow," said her
husband, in some surprise to see his wife in tears.

"It was not of myself I was thinking, but of Annie Lowe, my sister.
Audrey hath let me know—without herself understanding—that the
way they thought would be soft to their feet hath been strewn with
thorns; none the less sharp are they, I trow, because they have to be
covered from the world."

"Now thou art speaking in parables, Martha. I thought the vicar was
well content to abide in the church that could nourish him."

"It may afford nourishment for the body, but to sign the Act of
Uniformity, whereby Parson Lowe and many another gave up the
right to serve and worship God as the inner voice would fain lead
them, could but be starvation for the soul. I felt sure it would come to
this with Annie and her husband, and that she would one day wish
she had been among those who were ejected for the truth's sake."

"But—but I thought Annie sent to warn thee of the danger thou wert
in through Sim chattering to his mother of what had been spoken
here?"

"Yea, she hath grown timid because she hath chosen the path of the
coward, until now she hath become timid at a shadow, for she fears
that if I walk not warily, men may even accuse her of being a Quaker.
Dear Annie! she hath always been feeble and timorous, and the
times are hard to endure for such. The child Audrey is different from
either mother or father, and so it is for her sake as well as Annie's I
long and pray that all in England may have freedom to worship God
even as they will, without let or hindrance from king or parliament."

But Master Drayton shook his head.

"That were a vain wish, dear heart; but a tract of country might surely
be granted in America, where Quakers could dwell in peace, and
another where Independents might rule themselves in matters of
religion, for it hath been proved that they cannot abide in peace
together. I will talk to Friend Penn of the thought that hath come to
me, and it may be he will have sonic light given to guide him in this
matter, for to provide a refuge for the Lord's persecuted people will
surely be a true way of devoting the wealth he hath inherited to the
service of the Lord, which he is fully purposed to do."

It was evident to Dame Drayton that her husband feared trouble was
thickening around them, or he would not have spoken in this way,
and it must be confessed that life was indeed hard, when each time
he went out she knew not whether he would return, or whether some
friend might not come to tell her he had been arrested and carried off
to Bridewell to await the meeting of the court where his case would
be heard.
But Master Drayton went in and out of Soper Lane without
interference, and for the next few weeks nothing was heard of the
Quakers being molested, so that at last the lady began to breathe
more freely again; other Quakers also took courage, and from
meeting in their own or at each other's houses for worship, ventured
to open once more the little meeting-house which was situated in an
alley in Gracechurch Street.

The closing of this had been a great deprivation to many, but Dame
Drayton had never wholly given up attending the church of All
Hallow's, close to her home, for it was here she first learned to know
God as her Father and Friend, and here she could still hold
communication with Him, even through the prayers which were such
a stumbling-block to many sincere and earnest souls at this time. To
her sister they were little else than chains and fetters, galling instead
of helping her soul to rise as upon the rungs of a ladder to the very
bosom of the Father. This was what the service of the Church of
England was to Dame Drayton; but sometimes there were other
seasons when nothing but the solemn silence of their own meeting-
house would satisfy her soul's need. Yet so that she was fed with the
bread of heaven, what did it matter whether it was words or the
absence of words, so long as the still small voice of God spoke in
her soul, and made itself heard above her fears or the clamour of the
world?

To Master Drayton, however, the church but ill supplied the quiet
meeting-house, and so he sat at home and read the Bible or some of
the pamphlets written by Barclay, Fox, or Penn, in defence of their
faith, and to him the opening of the meeting-house once more was a
source of great comfort and rejoicing.

He was the more glad, too, when he saw Sir William Penn among
the worshippers, for he doubted not the Spirit of God would move
him to speak a word of comfort and encouragement to many who
were weary and heavy laden with fear and apprehension. Only a few
of the bravest among the Quaker community had ventured to attend
this first meeting, but as it was uninterrupted by the authorities, the
next time the doors were open many more would attend, there was
little doubt.

During this time Bessie Westland had taken up an occupation that


no one would have thought likely to attract her. A day or two after
she came to Soper Lane she asked to be allowed to work at hat-
making like one of the boy apprentices.

Dame Drayton looked rather horrified at the proposal, but Bessie


said—

"I ought to do something to help to pay what we shall cost you, and if
I learn this hat-making now, I may be able to earn some money to
help mother and father in the new country." For to comfort her, Dame
Drayton had told her that a way would doubtless be opened for her
and her sisters to go to the plantations when her mother went.

So with this hope to spur her, Bessie took up the task of pasting and
sewing, doing all the lighter portions of the work required in the
manufacture of a hat, Master Drayton taking care that there was no
opportunity for the apprentices to talk to or interfere with her.

To his surprise the girl proved a far more apt pupil than any boy he
had ever had, and the same energy and enthusiasm that made her
father a most aggressive Quaker, being turned into this channel by
the force of circumstances, in Bessie showed itself in a marvellous
quickness and dexterity in doing all the lighter part of hat-making;
and the girl grew more content as the weeks went on.

Dame Drayton, however, did not know what to think of a girl taking
up what had always been considered boys' work. She would fain
have kept Bessie among the children or helping Deborah
occasionally with the bread-making and cooking, but as the girl
certainly seemed happier now that she had secured some constant
employment, she could only think this must be best for Bessie,
however strange it might be to her.
She told her husband, however, that Bessie puzzled her. She could
not understand the girl wanting to do boys' work when she and Deb
were ready to teach her all sorts of womanly handiwork.

"Thou and I must trust it is the Lord's will she should do this, for she
hath certainly most deft and useful fingers, and a quick
understanding for all kinds of hat-work. Quick and thorough is she,
so that her work can be relied upon already, and I should sorely miss
the wench now from my side."

Things were in this position when the winter set in, and the Quakers,
having met with no disturbance from the authorities, gathered at their
meeting-house each First Day—as they chose to call Sunday.

Of course Bessie was most regular in her attendance; but Dame


Drayton did not always go with her husband and Bessie, preferring
to take some of the children to All Hallow's Church, which was close
to her home. One Sunday, however, Bessie was suffering from a bad
cold, and wholly unfit to go out in the bleak drizzling rain that was
falling, and so her friends insisted that she should remain in bed.
Dame Drayton decided to go to the meeting-house with her
husband, for there was to be a gathering of the Friends afterwards,
to hear something more concerning the plan for founding a Quaker
colony across the seas.

But, alas! that meeting was never held, for the Lord Mayor had
ordered that the place should be watched, and as soon as the
Friends were all assembled, the doors were forced open by a party
of men-at-arms, and after a little parleying with those who kept the
door, the Quakers were informed they might consider themselves
under arrest, and until their names were taken none were allowed to
leave the building.
When this business had been got through by the officer in charge,
some half-dozen names were read out as being the ringleaders in
this seditious gathering, and among them were those of Master
Drayton and his wife.

For a minute the heart of the poor woman seemed turned to stone,
and her thoughts instantly flew to the children at home,—her own
and those who had been practically orphaned by the rigour of the
law,—and she covered her face with her hands in the agony of her
anxiety.

The halberdier who had been placed in charge of her, so far


respected her grief that he did not disturb her until he was compelled
by the officer to lead her out in the rear of some half-dozen others
who were being conducted to Newgate.
It was a pitiful sight. No resistance had been made by the
unoffending people, for it was one of the rules of their Society that
they should submit meekly to whatever outrage was perpetrated
upon them, and so Dame Drayton, comforted now by the thought
that God would surely protect her darlings, walked through the wet
muddy streets behind her husband. When they reached Newgate
they were thrust into the common prison, where thieves and
drunkards were making the place a very hell by their oaths and ribald
songs.

The little company of Quakers sat down in one corner by


themselves, and for a time could only listen with shivering horror to
what was going on around them. But, hardened as most of this
crowd were, Dame Drayton's sympathy was soon awakened by the
appearance of a young girl with a baby in her arms, and leaving her
husband's side, she went and sat down by the girl to say a few
words of comfort to her. From speaking to one, she grew courageous
enough to speak to others, and thus helped to pass the long weary
hours of that dreadful day.

On Monday morning they were taken before the Lord Mayor, and
charged with opening premises for seditious meetings, that had
previously been closed by order of the court. Master Drayton was
one of the four trustees holding the premises, and moreover he was
known to be one of the jury who had refused to convict Penn some
time before; which circumstance was brought forward against him,
as proving him to be an obstinate Quaker, who richly deserved to
lose his ears and be transported beyond the seas.

The court, however, sentenced him to six months' imprisonment, but


released his wife, when it was pleaded that she was a regular
attendant at her parish church, and was only guilty to the extent of
having married a Quaker.

It was an intense relief to Master Drayton when he heard that his


wife was not to be sent to prison. He could bear the hardship of this
far better if he knew that she was safe at home, though how they
were to live through the winter while he was in prison he did not

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