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(Download PDF) Management 3rd Edition Hitt Test Bank Full Chapter
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Management, 3e (Hitt)
Chapter 7 Managing Diverse Human Resources
1) Although managers are likely to create employee performance appraisal forms and processes,
it is the HR department that actually assesses employee performance.
Answer: FALSE
Page Ref: 168
Difficulty: Easy
Classification: Conceptual
Objective: 1
2) The capabilities that employees possess can form the basis of competitive advantage.
Answer: TRUE
Page Ref: 169
Difficulty: Easy
Classification: Conceptual
Objective: 2
3) If a company decides to outsource specific workforce demands, the financial risks to that
company will increase if those demands fluctuate.
Answer: FALSE
Page Ref: 171
Difficulty: Easy
Classification: Conceptual
Objective: 3
4) A job specification describes the skills, experience, and education that a candidate should have
to perform the job.
Answer: TRUE
Page Ref: 172
Difficulty: Easy
Classification: Conceptual
Objective: 3
5) Employment agencies tend to be expensive, so they are usually not cost-effective for low-
level and low-paying jobs.
Answer: TRUE
Page Ref: 173
Difficulty: Easy
Classification: Conceptual
Objective: 3
1
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
6) Structured interviews tend to have lower levels of validity than unstructured interviews.
Answer: FALSE
Page Ref: 176
Difficulty: Easy
Classification: Conceptual
Objective: 4
8) When mentoring, a guide or knowledgeable person higher up in the organization helps a new
employee "learn the ropes" of the organization and provides other advice.
Answer: TRUE
Page Ref: 180
Difficulty: Easy
Classification: Conceptual
Objective: 5
9) Job analysis focuses on a job's components, while job design is the process of determining
which components ought to be put together and how they should be arranged to enhance
performance.
Answer: TRUE
Page Ref: 181
Difficulty: Easy
Classification: Conceptual
Objective: 5
10) Job sharing involves two people working part-time in the same job.
Answer: TRUE
Page Ref: 181
Difficulty: Easy
Classification: Conceptual
Objective: 5
11) In graphic rating scales, the characteristics being evaluated are clearly defined and are not
left to individual interpretation.
Answer: FALSE
Page Ref: 182
Difficulty: Easy
Classification: Conceptual
Objective: 6
2
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
12) Graphic rating scales allow managers to quantify results quickly and compare the
performance ratings of employees.
Answer: TRUE
Page Ref: 182
Difficulty: Easy
Classification: Conceptual
Objective: 6
13) Behaviorally anchored rating scales (BARS) are a performance appraisal system in which
information about an employee is gathered from supervisors, co-workers, subordinates, and
sometimes suppliers and customers.
Answer: FALSE
Page Ref: 183
Difficulty: Easy
Classification: Conceptual
Objective: 6
14) Instead of using hierarchical and segmented salary systems, many companies are now
moving to broadband systems, where the range of pay is large and covers a wide variety of jobs.
Answer: TRUE
Page Ref: 184
Difficulty: Easy
Classification: Conceptual
Objective: 7
16) In "cafeteria-style" benefit plans, employees have a set number of "benefit dollars" that they
can use to purchase specific benefits that fit their particular needs.
Answer: TRUE
Page Ref: 186
Difficulty: Easy
Classification: Conceptual
Objective: 7
17) Placing an employee in several functional areas over the course of his or her career is called
cross-functional job rotation.
Answer: TRUE
Page Ref: 186
Difficulty: Easy
Classification: Conceptual
Objective: 7
3
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
18) U.S. firms must abide by the same nondiscrimination laws relative to their U.S. personnel
overseas as their U.S. employees residing in the U.S.
Answer: TRUE
Page Ref: 190
Difficulty: Easy
Classification: Conceptual
Objective: 8
19) Quid pro quo sexual harassment involves requests or implied suggestions that sexual
relations are required in exchange for continued employment or benefits.
Answer: TRUE
Page Ref: 191
Difficulty: Easy
Classification: Conceptual
Objective: 8
20) An organization cannot use criteria that might be regarded as discriminatory, even if the
criterion in question is a bona fide occupational qualification.
Answer: FALSE
Page Ref: 191
Difficulty: Easy
Classification: Conceptual
Objective: 8
21) The Equal Pay Act of 1963 requires that employees of all races performing equal jobs
receive equal pay.
Answer: FALSE
Page Ref: 192
Difficulty: Easy
Classification: Conceptual
Objective: 8
22) Which of the following pieces of information would most indicate that a company's assets
are mainly intangible?
A) The company operates on a global basis.
B) Plant and equipment contribute most to the company's output.
C) The company is primarily service and information oriented.
D) The company has a diverse workforce.
Answer: C
Page Ref: 167
Difficulty: Easy
Classification: Conceptual
Objective: 1
4
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
23) In which of the following cases is a firm most likely to have intangible critical assets?
A) JEG Inc. manufactures automobile parts for a number of car manufacturers and the major
portion of its investment is in machinery and equipment.
B) N&S Corp. is a transport and shipping company with a presence throughout the U.S. and its
fleet of trucks contributes significantly to its output.
C) Orangetree Inc. has a number of hotels across the country. The company's success depends on
increasing customer satisfaction by perfecting employees' customer service techniques.
D) BLT is a fast food chain on the East Coast. The company recently automated most of its
processes in order to increase customer convenience.
Answer: C
Page Ref: 167
Difficulty: Moderate
Classification: Application
Objective: 1
AACSB: Analytic skills
24) A(n) ________ is a statement that describes the skills, experience, and education that a
candidate should have to perform the job.
A) job rotation
B) job analysis
C) job specification
D) job assessment
Answer: C
Page Ref: 172
Difficulty: Easy
Classification: Conceptual
Objective: 3
25) A ________ is a list of duties and capabilities required for a particular job.
A) job assessment
B) job evaluation
C) job rotation
D) job description
Answer: D
Page Ref: 172
Difficulty: Easy
Classification: Conceptual
Objective: 3
5
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
26) Which of the following is a method of generating job candidates?
A) job sharing
B) job posting
C) job rotation
D) job analysis
Answer: B
Page Ref: 173
Difficulty: Easy
Classification: Conceptual
Objective: 3
27) ________ is an internal recruiting method in which a job, its pay, level, description, and
qualifications are announced to all current employees.
A) Job rotation
B) Job sharing
C) Job posting
D) Job design
Answer: C
Page Ref: 173
Difficulty: Easy
Classification: Conceptual
Objective: 3
28) Which of the following would be the most helpful to employees who want to chart potential
career paths within their company?
A) job postings
B) employee referrals
C) employment agencies
D) school placement centers
Answer: A
Page Ref: 173
Difficulty: Easy
Classification: Conceptual
Objective: 3
6
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
29) Auto parts manufacturer JEG Inc. has a number of vacancies at lower management levels
and wants to fill the positions from within the company itself rather than recruit externally. The
company plans to e-mail the job specifications to all employees and post the jobs on the
company Web site. Which of the following is a disadvantage of job posting?
A) All employees do not have equal opportunities to apply for a job.
B) Unqualified applicants will need explanations about why they did not get the job.
C) Job postings prevent some qualified employees from having the opportunity to apply for a
particular job.
D) Unqualified employees can find out the qualifications they need to get a particular job.
Answer: B
Page Ref: 173
Difficulty: Easy
Classification: Application
Objective: 3
AACSB: Analytic skills
30) Auto parts manufacturer JEG Inc. has a number of vacancies at lower management levels
and wants to fill the positions from within the company itself rather than recruit externally. The
company plans to e-mail the job specifications to all employees and post the jobs on the
company Web site. Which of the following, if true, will strengthen the company's decision?
A) The majority of JEG employees have only a basic level of education.
B) JEG recently instituted a technical skills improvement program for shop floor employees.
C) JEG favors a paternalistic managerial style and its organization culture tends to be rigid and
controlling.
D) It has been brought to the management's notice that several top performing entry level
employees have received offers from rival companies.
Answer: D
Page Ref: 173
Difficulty: Difficult
Classification: Critical Thinking
Objective: 3
AACSB: Reflective thinking skills
7
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
31) Auto parts manufacturer JEG Inc. has a number of vacancies at lower management levels
and wants to fill the positions from within the company itself rather than recruit externally. The
company plans to e-mail the job specifications to all employees and post the jobs on the
company Web site. Which of the following, if true, will weaken the company's decision?
A) The majority of JEG employees have only a basic level of education.
B) JEG recently instituted a technical skills improvement program for shop floor employees.
C) JEG favors a paternalistic managerial style and its organization culture tends to be
controlling.
D) JEG is looking for employees with innate ability and not necessarily formal skills.
Answer: A
Page Ref: 173
Difficulty: Difficult
Classification: Critical Thinking
Objective: 3
AACSB: Reflective thinking skills
32) Which of the following is a method of generating job candidates from outside an
organization?
A) job posting
B) direct marketing
C) onboarding
D) advertising
Answer: D
Page Ref: 173
Difficulty: Easy
Classification: Conceptual
Objective: 3
33) JEG is opening a new manufacturing plant and has approached an employment agency to
begin the recruitment process for shop floor workers. The HR manager objects to this, saying
that the company should conduct its own recruitment. Which of the following is a disadvantage
of using an employment agency to generate job candidates?
A) They generate responses from unqualified applicants who need to receive explanations about
why they did not get the job.
B) Executive search firms are more efficient at generating candidates for lower-level jobs.
C) The services of employment agencies are not cost-effective for low-level and low-paying
jobs.
D) They are less effective when the firm is looking for a different type of employee than it
currently has.
Answer: C
Page Ref: 173
Difficulty: Easy
Classification: Application
Objective: 3
AACSB: Analytic skills
8
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
34) Employee referrals are least effective as a recruiting strategy when ________.
A) employees are friends with the potential applicants
B) the firm seeks candidates who are significantly different from current employees
C) employees are not as well compensated as the new recruits will be
D) the firm seeks candidates who can perform the same functions as current employees
Answer: B
Page Ref: 174
Difficulty: Easy
Classification: Conceptual
Objective: 3
35) N&S Corp. is opening a new branch in a nearby city and the HR team is debating the various
methods of generating job candidates. Which of the following will weaken the case for using
employee referrals?
A) Current employees understand the organization, its culture, and the particular job that needs
to be filled.
B) The new office is tapping a new market and deals with a completely new set of clients.
C) The new office will spearhead N&S's venture into a new industry and will operate very
differently from the present systems.
D) Most employees in the present office have the skills required to perform well in the new
branch.
Answer: C
Page Ref: 173
Difficulty: Moderate
Classification: Critical Thinking
Objective: 3
AACSB: Reflective thinking skills
36) N&S Corp. is opening a new branch in a nearby city and the HR team is debating the various
methods of generating job candidates. The team feels that using employee referrals may generate
unqualified or substandard candidates because employees will be biased in favor of their
recommendations. Which of the following facts offers the strongest counterargument for this?
A) Employees usually know the work history, educational background, skills and abilities,
personal characteristics of the applicants.
B) Their personal relationships with the recommended candidates allow employees to convince
the company about the these candidates.
C) Employees tend to recommend individuals who they believe will do well because referrals put
employees' own reputations on the line.
D) Their personal relationship with the recommended candidate allows employees to convince
the individual about the benefits of working for the company.
Answer: C
Page Ref: 173
Difficulty: Moderate
Classification: Critical Thinking
Objective: 3
AACSB: Reflective thinking skills
9
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
37) Which of the following is the best definition of a valid selection technique?
A) It is a technique that does not discriminate between candidates on the basis of race, religion,
or gender.
B) It is a technique that has been approved by the Labor Department.
C) It is a screening process that differentiates those who would be successful in a job from those
who would not.
D) It is a technique that is designed to eliminate employer bias in selecting candidates.
Answer: C
Page Ref: 176
Difficulty: Easy
Classification: Conceptual
Objective: 4
38) Shelley arrived at 10:00 a.m. for her interview with a manager at Orangetree. This being her
first round of interview with the company, the manager asked her a set of questions interviewers
ask all prospective candidates they meet for the first time. What sort of interview is Shelley
attending?
A) structured
B) unstructured
C) sampling
D) simulation
Answer: A
Page Ref: 176
Difficulty: Moderate
Classification: Application
Objective: 4
AACSB: Analytic skills
39) Which of the following is more likely to occur in an unstructured interview than in a
structured interview?
A) asking all candidates the same set of questions
B) carefully recording interviewees' responses on a standardized form
C) asking each candidate to answer different questions
D) taking approximately the same time to interview each candidate
Answer: C
Page Ref: 176
Difficulty: Easy
Classification: Conceptual
Objective: 4
10
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
40) In which of the following cases will unstructured interviews be the most useful selection
technique?
A) JEG needs an operator for the specialized machinery used on the shop floor and must decide
from among ten candidates for the job.
B) N&S Ltd is in the process of recruiting a top-level manager and needs a person who can
interact well with others.
C) Orangetree is holding walk-in interviews for a desk job and needs to eliminate half of the 200
applicants in the first interview round.
D) Papercraft Ltd is looking for a Web site designer and needs test applicants to demonstrate
their proficiency with designing software.
Answer: B
Page Ref: 176
Difficulty: Moderate
Classification: Application
Objective: 4
AACSB: Analytic skills
11
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
42) Which of the following selection techniques is likely to offer the highest validity?
A) ABC 24/7, a news channel, is looking for an anchor to host a talk show on current affairs.
Each candidate is asked a variety of questions depending on their personal work experience and
areas of strength.
B) N&S is conducting campus interviews that attract a large number of applicants. To eliminate
those who do not have the necessary skills, N&S makes applicants fill out a preliminary
questionnaire. Based on the results, N&S then decides who qualifies to the next round.
C) Orangetree finds it more important that new employees fit in with the company culture and
other employees. Thus, interviews are generally conducted individually by a number of top
managers, who assess candidates' fit with the company.
D) Papercraft is a family firm and the CEO has the final say in all employee hires. Employees
are often hired on the basis of a brief interview with the CEO, rather than the company's formal
interview process.
Answer: B
Page Ref: 176
Difficulty: Moderate
Classification: Application
Objective: 4
AACSB: Analytic skills
44) Candidates for university teaching positions are routinely required to teach a 50-minute class
in their discipline while selection committee members observe both the candidate's work and
students' responses. What is this selection technique called?
A) assessment center
B) physical examination
C) unstructured interview
D) work simulation
Answer: D
Page Ref: 177
Difficulty: Easy
Classification: Application
Objective: 4
AACSB: Analytic skills
12
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
45) Which of the following selection techniques is the least useful predictor of how a candidate
will do in a particular job?
A) written tests
B) work simulation
C) work sampling
D) assessment centers
Answer: A
Page Ref: 177
Difficulty: Easy
Classification: Conceptual
Objective: 4
47) In which of the following cases will written tests be the most useful selection technique?
A) JEG needs an operator for the specialized machinery used on the shop floor and must decide
from among ten candidates for the job.
B) N&S Corp. is conducting internal recruitment for a trainer for employees and needs a person
who can interact well with others.
C) Orangetree is holding walk-in interviews and needs to eliminate at least half of the 200
candidates depending on their aptitude.
D) Papercraft Inc. is looking for artists who can design and produce specialized gift items and
has placed ads on several job portals.
Answer: C
Page Ref: 177
Difficulty: Moderate
Classification: Application
Objective: 4
AACSB: Analytic skills
13
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
48) Which of the following statements is true about using physical testing as a selection method?
A) Physical exams cannot be used as a method to reduce insurance claims.
B) Drug testing is not permissible unless the firm can demonstrate that it is a bona fide
occupational qualification.
C) Physical tests cannot be used unless the requirements being screened relate to job
performance.
D) Physical tests can only test current illnesses or capacity; they cannot be used to test for
potential problems.
Answer: C
Page Ref: 178
Difficulty: Moderate
Classification: Conceptual
Objective: 4
49) When a job has high physical demands, companies require physical examinations as part of
the screening process. Information gathered from the examinations can be used in all of the
following ways EXCEPT ________.
A) helping to reduce insurance claims
B) selecting physically qualified applicants
C) checking for issues unrelated to job performance
D) protecting against lawsuits by identifying high-risk applicants
Answer: C
Page Ref: 178
Difficulty: Easy
Classification: Conceptual
Objective: 4
50) ________ provide new employees a broad overview of the industry, the company and its
business activities; its key competitors; and general information about working for the company.
A) Orientation programs
B) On-the-job training
C) Problem-solving conferences
D) Staff development meetings
Answer: A
Page Ref: 179
Difficulty: Easy
Classification: Conceptual
Objective: 5
14
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
51) Which of the following strategies should managers avoid when designing orientation
programs?
A) reducing paperwork to minimize information overload
B) alternating heavy information with lighter presentations
C) scheduling informal meetings between new hires and immediate supervisors
D) matching each new employee with a "buddy" based on job similarity rather than personality
compatibility
Answer: D
Page Ref: 179
Difficulty: Easy
Classification: Conceptual
Objective: 5
52) ________ orientation sessions are generally designed to help the new employee get up to
speed on the new job, co-workers, policies, procedures, and expectations.
A) Career path
B) Job rotation
C) Work-unit
D) Critical incident
Answer: C
Page Ref: 179
Difficulty: Easy
Classification: Conceptual
Objective: 5
15
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
54) ________ skill development programs address skills such as effective listening, conflict
resolution, negotiation, and coaching.
A) Technical
B) Conceptual
C) Interpersonal
D) Motor
Answer: C
Page Ref: 179
Difficulty: Easy
Classification: Conceptual
Objective: 5
55) Alison is a newly promoted manager at N&S. Though she has the requisite qualifications in
terms of experience and process knowledge, her team told her supervisors that Alison's
management style is abrasive and authoritarian. Which of the following sets of skills does Alison
need to improve?
A) technical skills
B) conceptual skills
C) interpersonal skills
D) motor skills
Answer: C
Page Ref: 179
Difficulty: Easy
Classification: Application
Objective: 5
AACSB: Analytic skills
16
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
57) ________ skill development programs include a variety of skills and abilities, such as
problem solving, decision making, planning, and organizing.
A) Technical
B) Conceptual
C) Interpersonal
D) Motor
Answer: B
Page Ref: 180
Difficulty: Easy
Classification: Conceptual
Objective: 5
58) The practice of moving individuals to various types of jobs within the organization at the
same level or next-immediate-higher level for periods of time from an hour or two to as long as a
year is known as ________.
A) apprenticeship
B) mentoring
C) job rotation
D) job sharing
Answer: C
Page Ref: 180
Difficulty: Easy
Classification: Conceptual
Objective: 5
59) Orangetree has hired new employees following a campus recruitment drive. Tim and Sandy,
the new employees, have the skills to do the job but lack experience in the work environment.
Orangetree assigns two older employees in the same department to help Tim and Sandy get
accustomed to the functioning of the organization. This is known as ________.
A) apprenticeship
B) mentoring
C) job rotation
D) job sharing
Answer: B
Page Ref: 180
Difficulty: Easy
Classification: Application
Objective: 5
AACSB: Analytic skills
17
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
60) ________ is a form of training in which a person works alongside someone who is skilled in
a particular craft and is taught by that person.
A) Apprenticeship
B) Work simulation
C) Micro-schooling
D) Job sharing
Answer: A
Page Ref: 180
Difficulty: Easy
Classification: Conceptual
Objective: 5
61) Which of the following methods gives the clearest assessment of the effectiveness of a
training program?
A) pre-training and post-training assessment
B) using the "smile" index to gauge effectiveness
C) administering a post-training questionnaire
D) testing employees on skills covered in the training
Answer: A
Page Ref: 180-181
Difficulty: Easy
Classification: Conceptual
Objective: 5
63) ________ involves rethinking and radically redesigning business processes to achieve
dramatic improvements in performance, such as cost, quality, service, or speed.
A) Restructuring
B) Reengineering
C) Cross-training
D) Job rotation
Answer: B
Page Ref: 181
Difficulty: Easy
Classification: Conceptual
Objective: 5
18
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
64) Orangetree tries to help employees maintain a work-life balance by providing flexible job
arrangements. For instance, Alison works only on Mondays, Wednesdays, and Fridays, while
Joan fills the same role on Tuesdays, Thursdays, and Saturdays. Both find the arrangement
convenient, while the company gets the advantage of two workers for little more than the price
of one. This arrangement is known as ________.
A) job swapping
B) job exchange
C) job rotation
D) job sharing
Answer: D
Page Ref: 181
Difficulty: Moderate
Classification: Application
Objective: 5
AACSB: Analytic skills
65) Papercraft Inc. is considering introducing a job sharing program for some departments in the
company. Which of the following, if true, would weaken Papercraft's decision?
A) An employee survey revealed that most employees would prefer to have more flexible work
timings.
B) The nature of the work involves very little feedback.
C) On account of the nature of the projects, most projects are undertaken single-handedly.
D) The company's workforce is mainly composed of young, independent, single male
employees.
Answer: C
Page Ref: 181
Difficulty: Difficult
Classification: Critical Thinking
Objective: 5
AACSB: Reflective thinking skills
66) JEG recently evaluated its manufacturing processes and discovered that the monotonous
nature of jobs was contributing to employee dissatisfaction. As manufacturing worked on an
assembly-line system, each employee had to repetitively add just a single part to the product.
JEG decided to form the employees into teams and have each team assemble a complete product
together. This effort by JEG to make the work more interesting for its employees is known as
________.
A) reengineering
B) job sharing
C) job rotation
D) cross-training
Answer: A
Page Ref: 181
Difficulty: Moderate
Classification: Application
Objective: 5
AACSB: Analytic skills
19
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
67) ________ lists a set of qualities upon which to evaluate employees, and their level of
performance on each of these items is then rated in terms of a scale typically ranging from 1 to 5.
A) The Likert scale
B) The Guttman scale
C) A Borg scale
D) A graphic rating scale
Answer: D
Page Ref: 182
Difficulty: Easy
Classification: Conceptual
Objective: 6
69) Which of the following is true for behaviorally anchored rating scales (BARS)?
A) BARS are very similar in methodology to 360-degree feedback.
B) BARS and graphic rating scales have nothing in common.
C) BARS rate employee characteristics using a quantitative scale.
D) BARS rank employees in terms of abstract qualities rather than specific behaviors.
Answer: C
Page Ref: 183
Difficulty: Easy
Classification: Conceptual
Objective: 6
20
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
71) A ________ is a specific instance in which the employee's behavior and performance were
above or below expectations.
A) basis point
B) chronic incident
C) critical incident
D) pivot point
Answer: C
Page Ref: 184
Difficulty: Easy
Classification: Conceptual
Objective: 6
72) ________ compensation is pay that varies depending on specified conditions such as the
general profitability of the company, revenue, or individual performance targets.
A) At-risk
B) Broadband
C) Cafeteria plan
D) Deferred
Answer: A
Page Ref: 185
Difficulty: Easy
Classification: Conceptual
Objective: 7
73) A(n) ________ is a system that ties some compensation to employee performance.
A) broadband plan
B) cafeteria plan
C) incentive plan
D) open compensation
Answer: C
Page Ref: 185
Difficulty: Easy
Classification: Conceptual
Objective: 7
74) At JEG, a certain percentage of each employee's salary remains fixed, while the rest varies
according to employee performance. This is an example of ________.
A) a cafeteria-style plan
B) a benefit plan
C) an incentive plan
D) a broadband plan
Answer: C
Page Ref: 185
Difficulty: Easy
Classification: Conceptual
Objective: 7
21
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
75) Immediately upon being promoted to store manager in a bookstore, Rachel receives details
of her new compensation package: her salary is tied to store profit, and she must customize her
benefit plan. This manager's pay structure is a form of ________, and her benefit plan is
________.
A) at-risk compensation; traditional
B) at-risk compensation; cafeteria-style
C) variable compensation; traditional
D) piece-rate compensation; cafeteria-style
Answer: B
Page Ref: 185-186
Difficulty: Easy
Classification: Conceptual
Objective: 7
76) JEG requires any mid-level manager who wants to move into top management to spend three
years in each of the firm's operational areas. This requirement is an example of ________.
A) at-risk compensation
B) 360 degree feedback
C) cross-functional job rotation
D) job sharing
Answer: C
Page Ref: 186
Difficulty: Easy
Classification: Application
Objective: 5
AACSB: Analytic skills
22
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
78) ________ usually involve(s) the termination of an employee for criminal behavior, such as
theft of company property, or for violating the company's policies, such as sharing confidential
information with its competitors.
A) Layoffs
B) Furloughs
C) Firing for cause
D) Voluntary redundancy
Answer: C
Page Ref: 187
Difficulty: Easy
Classification: Conceptual
Objective: 7
79) Janet has been a manager at N&S for the past six years. Following the retirement of her
superior, Janet expected to be promoted in his place. However, a male colleague with similar
qualifications and less experience was promoted instead. Janet notices that most top-level
managers in N&S are male, even though a substantial percentage of the employees are female.
Which of the following terms explains this scenario?
A) the golden handshake
B) the golden handcuffs
C) the glass ceiling
D) the glass cliff
Answer: C
Page Ref: 190
Difficulty: Easy
Classification: Application
Objective: 8
AACSB: Analytic skills
80) A hiring and training program intended to correct past inequalities for certain categories of
people based on gender, race and ethnicity, age, or religion is known as a(n) ________.
A) redistributive justice system
B) affirmative action program
C) meritocracy
D) retributive justice system
Answer: B
Page Ref: 191
Difficulty: Easy
Classification: Conceptual
Objective: 8
AACSB: Multicultural and diversity understanding
23
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
81) ________ may use selection criteria regarded as discriminatory, but do not constitute
employment discrimination because they have a direct and material impact on job performance
and outcomes.
A) Graphic rating scales
B) Bona fide occupational qualifications
C) Behaviorally anchored ratings scales
D) Cross-functional job rotations
Answer: B
Page Ref: 191
Difficulty: Easy
Classification: Conceptual
Objective: 8
82) Which of the following is true for a bona fide occupational qualification?
A) It is based on performance and has an indirect impact on job performance.
B) It may use selection criteria regarded as discriminatory.
C) It is a prerequisite for inclusion in affirmative action programs.
D) It has no material impact on job outcomes.
Answer: B
Page Ref: 191
Difficulty: Moderate
Classification: Conceptual
Objective: 8
83) Despite laws against discrimination, Disney can legally refuse to hire men with beards
because the company demonstrated statistically that being clean-shaven is a ________ at Disney
theme parks.
A) technical job skill
B) valid selection technique
C) bona fide occupational qualification
D) cross-functional job requirement
Answer: C
Page Ref: 191
Difficulty: Easy
Classification: Application
Objective: 8
AACSB: Multicultural and diversity understanding
24
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
84) Which of the following is true for the Civil Rights Acts of 1866 and 1871?
A) They prohibit discrimination in employment against individuals aged 40 or older.
B) They grant all citizens the right to make, perform, modify, and terminate contracts and enjoy
all benefits, terms, and conditions of the contractual relationship.
C) They provide equal protection for all citizens and require due process in state action.
D) They require affirmative action in the employment of individuals with disabilities.
Answer: B
Page Ref: 192
Difficulty: Easy
Classification: Conceptual
Objective: 8
86) BEL Services is a long-time federal contractor. It was recently noticed that the company has
not been implementing affirmative action policies for people with disabilities. Which of the
following is BEL violating?
A) Fourteenth Amendment
B) Equal Pay Act of 1963
C) Executive Order 11246
D) Rehabilitation Act of 1973
Answer: D
Page Ref: 192
Difficulty: Moderate
Classification: Application
Objective: 8
AACSB: Multicultural and diversity understanding
25
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
87) The ________ requires affirmative action in hiring women and minorities.
A) Fourteenth Amendment
B) Equal Pay Act of 1963
C) Executive Order 11246
D) Rehabilitation Act of 1973
Answer: C
Page Ref: 192
Difficulty: Easy
Classification: Conceptual
Objective: 8
AACSB: Multicultural and diversity understanding
88) Name and briefly explain the various methods of recruiting candidates for a job opening.
Answer: Recruiting is primarily concerned with determining which candidates the organization
wants to attract and undertaking activities to entice them to apply for specific positions within
the organization.
Job posting: Job posting is a popular internal recruiting method in which a job, its pay, level,
description, and qualifications are posted or announced to all current employees. Increasingly,
companies post their jobs electronically through e-mail or on the company's Web site. Job
postings help ensure that all qualified employees have an opportunity to apply for a particular
job. Job posting can also help current employees get a better idea of the types of jobs available to
them and the qualifications needed to be successful in those jobs.
Employment agencies: In some fields, employment agencies can also be effective in generating
job candidates. The agency's effectiveness is largely a function of how well it understands the
organization and a job's requirements. Agencies tend to be expensive and usually are not cost-
effective for low-level and low-paying jobs. In contrast, most openings at the senior management
level use executive search firms as part of their recruiting efforts.
Employee referrals: Managers often find current employees a great source for job candidates.
Current employees with tenure in the organization understand the organization, its culture, and
often the particular job that needs to be filled. They usually know something about an applicant
as well: work history, educational background, skills and abilities, personal characteristics, and
so on.
26
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
School placement centers: School placement centers are also a popular source of job candidates.
Placement center offices can range from those found in high schools, technical schools, and
junior colleges to universities and advanced degree programs. Given an adequate amount of time
and clear job specifications and requirements, school placement centers can do much of the
prescreening for an employer, filtering out unqualified candidates. This can save the firm time
and money in the recruiting process.
The Internet: Companies are discovering that the Internet is a powerful recruiting tool. Most
major companies use their corporate Web sites to list jobs and attract candidates. In addition to
using their own sites to attract candidates, companies are increasingly using sites such as
Monster.com.
Page Ref: 173-174
Difficulty: Easy
Classification: Conceptual
Objective: 3
89) What does "valid selection technique" mean in the context of job selection?
Answer: A key aspect of any selection technique is that it must stand up to legal scrutiny: that is,
the organization must be able to demonstrate that the selection technique is valid, if it is
challenged in court. A valid selection technique can differentiate those who would be more
successful in the job and those who would be less successful. Educational background, for
example, is often used in selecting new hires because knowledge typically has a proven
relationship with job performance.
Page Ref: 176
Difficulty: Easy
Classification: Conceptual
Objective: 4
90) Compare structured and unstructured interviews and explain which type generates more valid
results.
Answer: The most widely used selection technique is the interview. In most cases, the interview
is unstructured. An unstructured interview is one in which interviewers have a general idea of the
types of questions they might ask but do not have a standard set of questions. As a consequence,
interviewers might ask different candidates different questions. With different questions and
responses, comparing candidates can be like comparing apples and oranges. A major weakness
of unstructured interviews is that they tend to have low levels of validity, i.e., they do not offer a
screening process that differentiates those who would be successful in a job from those who
would not. In contrast, in a structured interview, interviewers ask a standard set of questions of
all candidates about their qualifications and capabilities, can be quite valid. Carefully recording
interviewees' responses on a standardized form and taking approximately the same time to
interview each candidate can further enhance validity.
Page Ref: 176
Difficulty: Easy
Classification: Conceptual
Objective: 4
27
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
91) List the various methods of selecting applicants for a job.
Answer: There are a variety of selection techniques; each has its own strengths and weaknesses.
These include the following:
Interviews
Work sampling
Work simulation
Assessment centers
Background checks
Written tests
Physical examinations
Page Ref: 176-178
Difficulty: Easy
Classification: Conceptual
Objective: 4
92) Explain how orientation programs train employees in technical, interpersonal, and
conceptual skills.
Answer: Orientation and training programs can have a variety of objectives. However, at a
fundamental level, these programs are intended to address employees' technical, interpersonal, or
conceptual abilities. An employee's technical skills can range from being able to read and
perform simple math to being able to program a supercomputer. Because very few employees
work in isolation, improved interpersonal abilities are the target of a wide variety of training
programs. Programs such as these might address skills such as effective listening, conflict
resolution, negotiation, and coaching. The final category is conceptual abilities. This category
includes a variety of skills and abilities, such as problem solving, decision making, planning, and
organizing. A given training program might be designed to address just one, two, or all three of
these categories.
Page Ref: 179-180
Difficulty: Easy
Classification: Conceptual
Objective: 5
28
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
94) What are graphic rating scales? What are their advantages and disadvantages?
Answer: One of the most popular methods of providing performance feedback is through
graphic rating scales. A graphic rating scale typically lists a set of qualities upon which to
evaluate the employee. The employee's level of performance on each of these items is then rated
in terms of a graduated scale typically ranging from 1 to 5. The degree of specificity concerning
the definition of each point on the scale can range from one-word descriptors (for example, 1 =
poor) to complete sentences (for example, 1 = Does not meet the minimum standards).
Advantages: Graphic ratings are popular for two main reasons. First, they are relatively quick
and easy for managers to complete. Given that most managers must evaluate many employees
and are typically not rewarded for writing up high-quality evaluations, they have a natural
incentive to complete the evaluations as quickly as possible. Second, it is easy to quantify the
results and compare employees' performance ratings.
Disadvantages: The characteristics being evaluated may not be clearly defined; thus, they are left
to individual interpretation. Consequently, one manager might focus her interpretation of
"interpersonal skills" on conflict resolution abilities, while another manager might focus his
interpretation on listening skills. Given the two different interpretations, it is difficult to compare
the employees evaluated by the two different managers. Furthermore, the two different managers
might have different interpretations of the rating scale.
Page Ref: 182
Difficulty: Easy
Classification: Conceptual
Objective: 6
29
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
96) What is a cafeteria-style benefit plan?
Answer: With a cafeteria-style benefit plan, employees have a set number of "benefit dollars"
that they can use to purchase specific benefits, according to their particular needs.
Page Ref: 186
Difficulty: Easy
Classification: Conceptual
Objective: 7
"Because we're not sure how many kindergarten students to expect this fall, we're only looking
for a part-time teacher to supplement our full-time teacher's load," Patrick McCoy told each
interviewee. "But there's a possibility this could become a full-time position at the last minute."
Mr. McCoy, principal at Walton Elementary School, gave each candidate the same details about
the job, though he wished he could be more precise about those details. The newly created
position was based on a one-year grant, which may not be available in the next year. "If the grant
is not available next year, we'll do our best, without guarantee, to place you somewhere in the
school corporation," Patrick continued.
Abby Sanders and Deb Harman, both recent college graduates, waited outside the conference
room for their respective interviews. Upon exchanging pleasantries, Abby learned that Deb had
been a student teacher in the kindergarten classroom at Walton last spring. Immediately, feeling
disappointed, she began to wonder whether Deb would have an inside advantage. Just then, a
veteran teacher, Mary Kratz, left the conference room. Mary immediately recognized Deb, then
smiled and said, "Good luck!"
Abby Sanders now felt as though she had no chance of being hired. She had never met Mary
Kratz, but it seemed to her as though everyone knew each other and that this interview would be
a waste of her time. "Are you Abby Sanders?" Patrick McCoy asked, now standing in the
doorway of the conference room. The two exchanged greetings and entered the conference room.
"Well, tell me about yourself," Patrick requested. Abby smiled and responded, trying to forget
her previous thoughts.
30
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
98) How might hiring a part-time teacher for this position be advantageous?
Answer: Patrick McCoy will have the flexibility to meet the demands of increased enrollments
in the kindergarten; in addition, he can try out a new teacher without having to hire that person
permanently. If the grant money will not be available next year or if enrollments decline
significantly, it will be easier to reduce the workforce at Walton Elementary.
Page Ref: 171
Difficulty: Easy
Classification: Application
Objective: 3
AACSB: Analytic skills
100) How might a work sample validate the selection process in this scenario?
Answer: Work sampling attempts to simulate or duplicate the job the person would be doing, if
hired. The underlying rationale is as follows: If one performs well or poorly on the work sample,
then it is likely that he/she would perform similarly in the real job. Work sampling makes a
"reasonably accurate prediction of how a candidate will do in a job." If this technique were
applied across the board to all of the candidates for the part-time teaching job, then it would add
validity to the selection process. Unfortunately, the time and cost required to implement this
technique may prohibit its use at Walton Elementary.
Page Ref: 177
Difficulty: Moderate
Classification: Application
Objective: 4
AACSB: Analytic skills
31
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
101) Given the circumstances in this scenario, on what type of skills might a training program
focus?
Answer: Training should focus on the conceptual, technical, and interpersonal abilities of
teachers. A kindergarten teacher's technical skills can range from being able to read or spell and
perform simple math to working with computer-assisted learning systems. Because the teacher
will be working with children, his/her interpersonal abilities should be reinforced. Training might
address effective listening, conflict resolution, and coaching. Conceptual abilities will be
important to a kindergarten teacher. Training could focus on problem solving, decision making,
planning, and organizing. A given training program could be customized according to the needs
of the individual teacher, in order to address one, two, or all three of these categories. Student
answers may vary.
Page Ref: 179
Difficulty: Moderate
Classification: Application
Objective: 5
AACSB: Analytic skills
32
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
103) Why might a school principal rely on "critical incidents" to provide feedback to teachers
during appraisals?
Answer: A school's performance expectations must be made clear to teachers some time prior to
the appraisal. If this is not done, a negative appraisal is unlikely to motivate that person to
improve. Thus, expectations regarding performance must be made clear before a teacher steps
into the classroom. Furthermore, if a teacher thinks that the principal is biased, a performance
appraisal will not be effective. Therefore, it is important to record critical incidents, i.e., specific
incidents in which the teacher's behavior and performance were either above or below
expectations. This record will help the principal put recent events into context. It will also
promote a meaningful dialogue during the performance appraisal interview.
Page Ref: 184
Difficulty: Moderate
Classification: Application
Objective: 6
AACSB: Analytic skills
33
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
Another random document with
no related content on Scribd:
belonged to Kuaihelani but Kuaihelani aku nei ka hele ana a
moved to Hawaii where she now noho i Hawaii.” Ola ae la keia,
lives.” This saved ma keia mau olelo, launa mai la
Kapuaokaoheloai, and her friend ke aikane iaia nei, a noho pu iho
once more joined her and lived la e like me mamua.
with her as at first.
It was the custom for this woman He mea mau i ua wahine nei, ka
during the next three days to pii i na la ekolu e nana i keia
come up and look at the house hale, e makaikai, e ninau i ke
and ask the old man the same kanaka; no keia hana, haohao
questions. As this happened for ke kahu, a olelo aku i ka hanai.
three days in succession, the old “E, nou paha keia wahine e
man began to grow anxious and makai mau nei i neia mau la
asked his charge: “Say, I wonder ekolu, ua hoouna mai ko
if this woman is not yours who is kaikuahine i wahine nau, e make
inquiring after you these three auanei ko kaikuahine, ke hoi
days. I think your sister has sent nele aku keia aohe kane.
her to you to be your wife. I am Nolaila, e hana kaua ia oe.” Ako
afraid your sister will get killed if aku la ke kahu a paa ua wahi
this woman does not get the pupupu hale, lawe aku la i ka
husband she is after. We must hanai, alaila, waiho; hana iho la
therefore coax your beauty back keia, puholoholo; a po i ka auau
with food.” The attendant then kai, elua la i hala a me na po
proceeded and thatched a small elua, hoi hou keia a like me ke
hut and removed his charge to it; kino mua.
he then began to doctor him up,
bathed him and fed him. At the
end of two days and nights his
beauty was restored and he
again became as handsome as
before.
Late that evening just about dusk I ke ahiahi poeleele, lele mai la
the spirit of the boy flew up out of ka uhane a luna o ke ahua, olelo
the water and rested on the rise mai la:
above the point and called out:
The spirit then entered the Hoi mai la keia a loko o ka heiau
temple and slept there. At the noho, a moe iho la, a kani ka
crowing of the cock it rose and moa hele aku la no keia noho i
returned to the sea. This was loko o ke kai, pela ka hana mau
kept up several nights in ana a ua keiki nei i na po a pau
succession. [550] loa. [551]
In this temple were two old men Aia iloko o ka heiau elua
who acted as the guards of the elemakule kiai, na Ku ke ’lii i
place, being placed there by Ku hoonoho; nana aku la laua i keia
the king. When they saw the uhane i na ahiahi a pau, a me
spirit come into the temple every keia leo o ua keiki nei e kahea
evening, with the voice of the ana. Olelo iho la laua: “O ke
child calling, they said to one keiki no paha keia a ke ’lii i kiola
another: “That must be the boy ai i loko o ke kai.” Nolaila, noho
the king threw into the sea.” The iho la ua mau elemakule nei me
old men after a time became ke aloha i ka uhane o ke keiki, a
deeply attached to the spirit of malama iho la laua iaia me ka
the boy; so they kept it and being hoomana ma ko laua aoao
priests they worshipped it. This kahuna. Pela laua i hana mau ai
was maintained for some days a maopopo loa ke kino o ua keiki
until the spirit assumed a real nei, a ninau i ka ai a me kona
human form and was able to ask kapa ponoi, haawi aku la laua i
for its clothing and for food; so na mea apau e waiho ana ia
they gave him all the things they laua.
had in their possession.
Shortly after this they went to Ku Mahope o laila, hele aku la laua
and told him what the boy had e olelo ia Ku no na mea a pau
told them. Ku then began to think loa a ua keiki nei e olelo mai ai.
and after a while told the old Alaila, noonoo iho la o Ku a olelo
men: “Yes, it is true that I had a aku i na elemakule: “Ae, he oiaio
son.” The old men then asked he keiki ka’u.” Ninau aku na
Ku: “Did you not take one to wife elemakule ia Ku: “Aole au
and when you parted from her, wahine i moe e aku, aole au
left with her certain things?” mea i haawi?” “Ae, he wahine
“Yes, I did take one Kaunoa to ka’u i moe o Kaunoa, a he mau
wife and I left with her certain mea ka’u i haawi, he malo, he
things; a loin cloth and a spear.” ihe.” “Nau no kela keiki au i
“Then the boy you killed must pepehi iho nei.” Ae aku o Ku:
have been your own son.” “Yes,” “Ae, na’u no.” I aku o Ku i na
said Ku, “it must have been my elemakule: “Pehea la auanei e
own son.” Ku then inquired of the loaa ai kuu keiki?” Olelo mai na
old men: “How am I to get my elemakule: “I upena; e ka o
son?” The old men said: “Get a waho o ka hale a puni, i ekolu
net, surround the house with puni i ka upena, a mawaho loa i
three thicknesses and on the upena nae.”
outside of that place a very fine Ahiahi poeleele, hoi mai la ua
net.” Late that evening the spirit keiki nei e like me na la mua, a
of the boy returned to the temple loko o ka heiau moe, iaia e moe
as usual and fell asleep. While ana, ka ia o waho i ka upena a
the spirit of the boy was sleeping paa loa ekolu puni. Kokoke e ao,
the house was surrounded by ala ua keiki nei e hoi, ua paa i ka
three thicknesses of net. On the upena; noke aku ana i ka
approach of day the spirit woke haehae a kokoke e ao, paa i ka
up and started to return to the upena nae, oia ka upena o waho
sea. As it came out it saw that loa. Ia paa ana, he kino iole ke
the house was surrounded by kino, hana ia iho la a ola, aole
nets. The spirit then began to nae i ola loa hele mai la kona
tear the nets. Daylight, however, kaikuahine e ike, oia ka Ku
found him entangled within the kaikamahine, o Ihiawaawa ka
fine net. When the spirit was inoa.
finally caught it had the form of a
rat. It was then worked over until
it almost assumed its human
form again. A few days after this
the daughter of Ku, Ihiawaawa 3
by name, came to call on the
boy, her half-brother.
Ihiawaawa was at this time being Ekolu ana kane e hooipoipo ana
courted by three young men: ia wa, o Hala, o Kumunuiaiake, o
Hala, Kumunuiaiake and Aholenuimakaukai. Ninau aku o
Aholenuimakaukai. After Kalanimanuia: “Owai kau mau
Kalanimanuia had again come kane e hele nei o ka la a po i ka
back to life he asked her one heenalu?” “O Hala.” “Ae, he
day: “Which sweetheart is it that kanaka maikai o Hala, a ka
you go surf-riding with all day?” puupuu o ka okole inoino.” Olelo
“It is Hala.” “Yes, Hala is a good mai o Ihiawaawa: “O oe no ke
enough fellow, but he has
pimples on his back which make kanaka maikai, he huhuluwi ka
him ugly.” Ihiawaawa replied: lauoho.”
“You are the handsome fellow
having short thin hair. “O Kumunuiaiake ia kane a’u.”
Kumunuiaiake is another “Ae, he kanaka maikai no, elua
sweetheart of mine.” “Yes, he is no nae huluhulu, huhuki iho no,
passable, but the fault with him o ka ole loa iho la no ia, lilo loa i
is, he has only two hairs; pull pupuka.” “O Aholenuimakaukai.”
them out and he will have none “Ae, he pono kakahiaka; a ahiahi
left which will make him look popoi nalo, aohe kane, he
very ugly indeed.” pupuka, makehewa kou kino ia
“Aholenuimakaukai is another mau kanaka inoino.”
sweetheart of mine.” “Yes, he will
appear to be very nice in the
morning and in the evening he
does nothing but catch flies. He
is not a fit husband for you; he is
ugly. Your beauty would indeed
be thrown away on those ugly
fellows.”