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Precious Metals 152 Sources for Leather 185
Gold 152 Imitation Leathers 189
Silver 154 Environmental Impact of Leather and Suede 189
Ferrous Metals 155 Summary 189
Iron 155 Terms for Review 190
Cast Iron 156 Review Questions 190
Steel 157 Learning Activities 190
Stainless Steel 157 Note from the Field: Jane S. Kirby, Toms River,
Nonferrous Metals and Alloys 158 New Jersey 191
Decorating Metals 158
Applied Borders 158 PART THREE
Chasing 160
THE CATEGORIES OF HOME
Embossing 160
FURNISHINGS 193
Engraving 161
Etching 161
Hammering 161 9 Furniture 193
Piercing 161 Furniture Design 193
Polishing 161 Traditional Furniture 194
Repoussé 161 Provincial Furniture 194
Environmental Impact 161 Contemporary Furniture 194
Summary 162 Furniture Classifications 195
Terms for Review 163 Case Goods 195
Review Questions 163 Bedroom Furniture 197
Learning Activities 163 Dining Room Furniture 197
Determining Quality in Case Goods 198
Selecting Case Goods 202
8 Other Materials 165
Upholstered Furniture 203
Rubber 165 Upholstered Chairs 204
History of Rubber 165 Sofas and Loveseats 205
Production of Rubber 165 Sectionals 206
Harvesting of Natural Rubber 165 Sofa Beds 206
Characteristics and End Uses of Natural Rubber 167 Determining Quality in Upholstered Furniture 206
Production of Synthetic Rubber 167 Selecting Upholstered Furniture 210
Important Synthetic Rubbers 167
Occasional Furniture 211
Processing Solid Rubber 167
Casual and Summer Furniture 211
Processing Liquid Rubber 171
Wicker, Rattan, and Bamboo 211
Environmental Impact of Rubber 172
Aluminum, Wrought Iron, and Steel 212
Paper 172
Redwood and Teak 212
Sources of Fibers for Papermaking 173
Plastic and Fiberglass-Reinforced Plastic 212
Manufacture of Paper 174
Selecting Casual and Summer Furniture 212
Production of Pulp 174
Wall Systems 213
Paper Manufacturing 175
Ready-to-Assemble Furniture 213
Paper Grades and Standardizations 176
Paper Finishes 179 Care of Furniture 214
Wallpaper 179 Summary 215
Environmental Impact of Paper 180 Terms for Review 215
Leather and Suede 180 Review Questions 216
Skin Quality 181 Learning Activities 216
Skin Sizes 181 Notes from the Field: Bob Phillips, Award-
Grain 182 Winning Theatre And Television Scenic Designer,
Preparation, Tanning, and Finishing 183 Pennsylvania 216
viii
ix
xi
Around the world, retailers and consumers have become increasingly interested in the
home and its furnishings. The importance of home furnishings in the global marketplace
has expanded as new stores dedicated to home goods have opened and department
stores have enlarged their home goods departments. Consumers are concerned about
product serviceability, safety, and environmental issues. Know Your Home Furnishings
presents information about the materials and products used in home furnishings. The
second edition has newly expanded chapters on Lighting, Tableware and Kitchenware,
Linens and Window Treatments, Paints and Wall Coverings.
TARGET READERS
Students preparing for careers in interior design, retailing, buying, and merchandising
will find Know Your Home Furnishings a valuable textbook in a concise, easy-to-read
format. Those already established in the industry will also find this book a useful
resource. It provides college-level students a detailed study of the materials and
products used in home furnishings. It is appropriate for students who have completed
introductory-level courses. This includes second-year college students at community
colleges or four-year institutions.
OBJECTIVES
The objectives of this book are
● To present comprehensive coverage of the materials and products used in home
furnishings
● To encourage students to be actively engaged in their learning
● To provide general information on the properties and characteristics of the materials
used in home furnishings
● To provide selection criteria and care procedures for products used in home
furnishings
● To increase awareness of the importance of the global marketplace, recycling, and
environmental issues
xii
LEARNING FEATURES
Numerous tables and illustrations summarize styles, characteristics, uses, and other
features of the materials and products. Illustrations have been expanded and updated
in the second edition. Key terms are highlighted and defined in the text and listed at the
end of each chapter. End-of-chapter features also include a summary, study questions,
and learning activities. The comprehensive glossary provides easy access to definitions.
Comments from consumers and industry professionals present a real-life view of the
industry.
PREFACE • xiii
This book would not have been possible without the contributions of many people,
several of whom deserve special thanks.
Our husbands, Neil Elsasser and Ray Sharp, deserve special thanks for their
patience and love. Although they are not here to accept our appreciation for years of
encouragement, we would like to thank our parents, Robert and Jean Hencken, and
David and Olive Ridgway.
Our college students and colleagues, both former and present, shaped our philosophy
of teaching and learning. They provided invaluable guidance about the process
of learning and the importance of hands-on education. Reviewers, who provided
many helpful suggestions and who were selected by the publisher, include Darlene
Kness, University of Central Oklahoma; Farrell D. Doss, Radford University; Cynde
Koritzinsky, University of Bridgeport; Gloria Lang, Fashion Institute of Technology;
Dr. Sarah Kettley, Nottingham Trent University, UK. We are especially appreciative of
the friends and families who have contributed their special skills and talents to the
writing of this book. A special thank you goes to businesses and professionals who have
shared their expertise.
Our sincere appreciation is extended to the Fairchild team, Noah Schwartzberg,
acquisitions editor; Joseph Miranda, development manager; Edie Weinberg, art
development editor; Yelena Safronova, illustrator; Claire Henry, production editor.
We hope this book will provide students with an enjoyable learning experience and
instructors with an enjoyable teaching experience.
—V.H.E. and J.R.S.
xiv
PA R T
FURNISHINGS INDUSTRY
Retailer
Ultimate Consumer
01.01.61502
The four components of marketing, often called the four P’s, are product, price,
promotion, and place. But before the components of marketing are presented, this
chapter will discuss the importance of market research. Market research is conducted
to gain information about the consumer, trends, and the competition.
Market Research
Market research is the systematic gathering of current information that can be used
to make decisions about any component of marketing. Research related to the product
includes information on the consumer, trends, and the competition. Economic, social,
and fashion trends all affect consumer purchases. Important information about the
competition includes what is already on the market, where it is selling, and its cost.
Market research is often conducted both internally and externally.
Internal market research includes accurately tracking store sales by region,
conducting interviews with sales associates and department managers for feedback on
consumer preferences, and conducting postpurchase surveys with customers. External
market research includes collecting data on the competition, tracking overall sales in the
industry, following trends, and learning about the customers. Only by understanding
their customers can marketers determine how to meet the customers’ wants and needs
while earning a profit.
President
Director of
Marketing
Figure 1.2
01.02.61502
Organization chart of the marketing department of a manufacturing company.
RE S P ON S IBIL IT IE S O F EA C H O F F I C E THAT
A N S W E RS T O T H E D I R EC TO R O F M A R K ETI N G
Sales Manager Sells the product and supervises the sales force
Market Segmentation
Market segmentation allows a company to tailor all components of marketing to meet
the expectations of its consumer(s). The global consumer market is very diverse with
distinct segments, or groups of people, each having a set of unique characteristics.
Consider for a moment some of the current information about the world’s population:
● Estimates vary but there are over seven billion people in the world. The United
Nations expects that the world population will reach eight billion people by the
spring of 2024.
● Many agree that there are 196 countries in the world and that there are numerous
colonies and territories.
● Estimates vary but it appears that there are more than 5,000 ethnic groups in the
world and over 6,000 living languages.
Demographics
Demographics are important statistics about the characteristics of a group of people.
The statistics include information about the number of people, age distribution, ethnic
mix, gender, marital status, education, geographic distribution, occupation, and income.
These variables are constantly changing. For example, globally the level of education
is increasing. Education level often predicts a person’s income, and people with higher
levels of education typically have higher incomes and greater purchasing power.
Changes in demographics must be considered when developing or revising a marketing
plan. Current demographic trends in the United States are presented in Table 1.2. One
TAB L E 1. 2
Economic Trends
Income Growth Imbalance in income growth Value-oriented shopping will increase, and up-
resulting in an increasing gap scale shopping will also increase
between the rich and the poor
Savings Rate of personal savings is going Consumers are spending instead of saving.
down It is predicted that as baby boomers age and
Generation X matures, savings will increase,
thus reducing consumer spending
Working Women Significant rise in the number of Increased family income but also increased
working women spending on childcare. Convenience and
service are important to the consumer. Catalog
and Internet shopping will increase
Geographic Trends
Geographic Centers In general, the population has Micromarketing (tailoring merchandise for
been moving West and South for each area to match the preferences of the
the past 200 years consumer) strategies will become more
important
Mobility On average, Americans change Chain stores and well-known national brands
their residences twelve times will have an advantage over local stores and
during a lifetime. Much of the brands
mobility is accredited to the trend
toward higher levels of education
and the increasing divorce rate
(Continued )
Population Trends
Ethnic Diversity Black, Hispanic, Asian, and Increased opportunity for target and niche
Native American segments of the marketing. Manufacturers and retailers will
population will grow at a faster need to cater to these different segments of
rate than the white majority. It is the market
estimated that legal immigration
exceeds 700,000 people per year
Gray market Born before 1946 Increased emphasis on quality and value
Baby Boomers Baby boomers are the age group Some analysts have suggested that women
born after World War II between in this category are the most powerful
1946 and 1964 consumer market. Quality, service, and
comfort are very important to this market.
Many are aggressively saving for retirement.
Focus will be on financial security, comfort,
families, good health, and home life. They
tend to spend more on travel and medical
services
Generation X (also Generation Xers were born between Very family and career oriented. This group is
called Baby Busters or 1965 and 1978. Researchers have very skeptical of product claims. Manufacturers
Millennium Generation) suggested that this segment of the and retailers need to provide easily confirmed
population has grown significantly claims
through immigration
Generation Y (Echo Boom) Generation Y was born between Oriented toward global issues, sports,
1978 and 1994. They are racially entertainment, and computers. Does more
diverse catalog and Internet shopping than other
groups
Social Trends
Marital Status Marriage is occurring later in Smaller households for single and divorced
life, and more are electing not to people, increased expenditures on household
marry at all. The divorce rate is goods
increasing
Importance of Work Work/career has become less Sales of durable goods related to sports,
important to people, while hobbies hobbies, and leisure activities will increase
and acquisition of durable goods
have become more important
important demographic trend in America is the increase in ethnic diversity. For example,
the Latino population is an American market segment that has grown significantly.
Marketers are developing products that target the growing Latino population (see
Figure 1.3).
George Magnus, economist and author, has written extensively on the important
global demographic trend of a rapidly aging society with increased longevity (that is,
the population is aging and those older people are living longer). Magnus has identified
another global demographic trend: lower birth rates in many countries, which results
in fewer workers to support the elderly. He also identified countries, such as the United
States and the United Kingdom, that have more relaxed immigration policies and
higher birth rates and will be better able to support their elderly.
Psychographics
Psychographics are descriptions about lifestyles that can be used to further analyze
and segment a target market. Lifestyles include daily habits, hobbies, attitudes, personal
values, and opinions. Psychographics segment people into categories based on the way
they live, their personality characteristics, and how they spend their money. Current
American psychographic trends are presented in Table 1.3.
Components of Marketing
Each of the four components of marketing has a role in connecting the marketer to
the consumer. The product must meet the needs and/or desires of the consumer. The
Community and family—increased interest in the Increased spending on durable goods for the home and
community and family life family and community-related activities
Desire for a more relaxed, simpler life—busy schedules Overwhelmed consumers limit shopping to a few favorite
have created a desire for more casual styles and to find stores, catalogs, or the Internet
the least time-consuming way to take care of necessities
Time—people are placing greater value on the use of People are more willing to pay for time-saving products
their time and to pay others to do tasks
Leisure activities and travel—increased interest in Increased spending on goods related to hobbies, sports,
nonwork activities and other leisure activities; increased travel will increase
spending on luggage, wrinkle-free clothes, and travel
accessories
price must match the consumer’s perception of the product’s value. The promotion tells
the customer about the product, and the product itself must be in a place where it is
readily available to the customer. The marketer is responsible for ensuring that all four
components are working together to create a profitable environment.
Product
Product development is the process of creating products that appeal to the consumer
and conform to the image of the company. Decisions are based on extensive market
research. For example, a very positive consumer response to ready-to-assemble
furniture led companies to increase the selection of styles available. A team that
includes the designer and the merchandise manager is responsible for product
development. The designer, who creates a product that is within the production
capabilities of the company, may be a freelancer or staff member. The merchandising
manager is responsible for coordinating the phases of product development (refer back
to Table 1.1). The product development process is summarized in Figure 1.4.
Price
The final price of a product is an important component in the product’s overall success.
It must match the consumer’s perception of what the product is worth. For example, if a
product is priced too high, the consumer may feel it is not worth the price. The opposite
is also true. If the price is too low, the customer may assume that the item is not well
made. Inexpensive plastic food containers have become popular because they match
the consumer perception of what a plastic food container should cost. Perception
if sufficient
Display Samples Evaluation orders Full
at Market of Orders Production
Figure 1.4
Product development process. 01.04.61502
of value is also influenced by the level of customer service a company offers and the
reputation, or image, of the brand or company. There are several pricing objectives that
a company can choose to follow:
Prestige pricing Prestige pricing is the policy of charging a higher price to suggest
quality and distinction. If the product is priced too low, the consumer may feel the
product is lacking in quality.
Target return pricing The company sets a price that meets its profit goal.
Follow-the-leader pricing The company sets prices that are consistent with other
companies. This approach allows the company to use customer service, quality
control, an assortment of products, rapid delivery time, and styling as selling
features.
Penetration pricing The company offers its products at prices that are consistently
lower than competitor prices.
Promotion
Promotion is the communication about a company and its products. The purpose
is to create an atmosphere that is favorable for the sale of the company’s products.
Sometimes referred to as non-personal selling, promotion includes advertising and
public relations. Personal selling usually occurs on a one-to-one basis. A company
representative attempts to sell products to a wholesaler, buyer, or the ultimate consumer.
Non-personal selling does not usually occur on a one-to-one basis, and is meant to
reach larger groups of people.
Advertising is the vehicle a company uses to communicate information about
itself and its products. Through print, broadcast media, and the Internet, advertising
presents facts and benefits of a product to a group of potential consumers. Examples
of advertising include direct mail, magazines, newspapers, radio, and television. Figure
1.5 illustrates the flow of a manufacturer’s advertising. Effective use of the Internet
allows a company to disseminate advertising messages digitally. For example, television
ads can be replayed on the Internet, many magazines are available online, and catalogs
can be digitized, and so on. Company websites often have password-protected links for
their trading partners. Companies also have the opportunity to create and/or support
blogs. Direct contact with consumers can be achieved through the use of messages
Advertising
Company Catalogs
Message
Retailers and
Direct Mail
Wholesalers
Trade
Publications
01.05.61502
sent directly to smartphones. The customer simply visits the company website to access
current coupons and advertisements. The objectives of advertising are to
● Expand brand awareness
● Build a positive company image
● Counteract competition
● Provide product information, including features, benefits, and services
Direct Interactive
Freestanding Internet
Selling TV
Place 01.06.61502
The place component of marketing is especially important for retailers. Retailers may
be store based or nonstore based. Nonstore retailing is increasing in popularity with
consumers. Figure 1.6 presents the variety of retail formats.
Primary
Trading
Area
Secondary Trading
Area
Figure 1.7
Diagram of primary, secondary, and Fringe Trading
Area
fringe trading areas.
01.07.61502
10 • PART 1 INTRODUCTION TO THE HOME FURNISHINGS INDUSTRY
That the ignorance of the power of Art and Nature and such like
things, hath much advanced these foolish and impious opinions.
The opinions that we reject as foolish and impious are those we have
often named before, to wit, that those that are vulgarly accounted
Witches, make a visible and corporeal contract with the Devil, that he
sucks upon their bodies, that he hath carnal copulation with them,
that they are transubstantiated into Cats, Dogs, Squirrels, and the
like, or that they raise tempests, and fly in the air. Other powers we
grant unto them, to operate and effect whatsoever the force of
natural imagination joyned with envy, malice and vehement desire of
revenge, can perform or perpetrate, or whatsoever hurt may be done
by secret poysons and such like wayes that work by meer natural
means.
And here we are to shew the chief causes that do and have
advanced these opinions, and this principally we ascribe to mens
ignorance of the power of Nature and Art, as we shall manifest in
these following particulars.
1. There is nothing more certain than, that how great soever the
knowledge of Men be taken to be, yet the ultimate Sphere of natures
activity or ability is not perfectly known, which is made most
manifest in this, that every day there are made new discoveries of her
secrets, which prove plainly that her store is not yet totally
exhausted, nor her utmost efficiency known. And therefore those
Men must needs be precipicious, and build upon a sandy foundation,
that will ascribe corporeal effects unto Devils, and yet know not the
extent of nature, for no Man can rationally assign a beginning for
supernatural agents and actions, that does not certainly know where
the power and operation of nature ends.
2. And as it is thus in general, so in many particulars, as especially
in being ignorant of many natural agents that do work at a great
distance, and very occultly, both to help, and to hurt, as in the
weapon salve, the Sympathetick powder, the curing of diseases by
mumial applications, by Amulets, Appensions and Transplantions,
which all have been, and commonly are ascribed unto Satan, when
they are truly wrought by natural operations. And so (as we have
sufficiently manifested before) by many strange, and secret poysons
both natural and artificial, that have no bewitching power in them at
all, but work naturally, and only may be hurtful in their use through
the devilishness of some persons that use them to diverse evil ends.
3. There is nothing that doth more clearly manifest our scanted
knowledge in the secret operations of nature, and the effects that she
produceth, than the late discoveries of the workings of nature, both
in the vegetable, animal and mineral Kingdoms, brought dayly to
light by the pains and labours of industrious persons: As is most
evident in those many elucubrations, and continued discoveries of
those learned and indefatigable persons that are of the Royal Society,
which do plainly evince that hitherto we have been ignorant of
almost all the true causes of things, and therefore through blindness
have usually attributed those things to the operation of Cacodemons
that were truely wrought by nature, and thereby not smally
augmented and advanced this gross and absurd opinion of the power
of Witches.
4. Another great means in advancing De occult. Philos. l.
these Tenents hath been Mens supine 1. c. 2.
negligence in not searching into and experimenting the power of
natural agents, but resting satisfied in the sleepy notions of general
rules, and speculative Philosophy. By which means a prejudice hath
been raised against the most occult operations of nature, and natural
magick (which is (as Agrippa truly said) “The comprizer of great
power, full of most high mysteries, and containeth the most
profound contemplation, nature, power, quality, substance and
virtue of most secret things, and the knowledge of all nature) to be
condemned, as the work of the Devil and hellish fiends, which is the
handmaid and instrument of the Almighty.” And from this diabolical
pit of the ignorance of the power of nature (especially when assisted
by art) have sprung up those black and horrid lies in the mouths of
Erastus, Conringius and above all of Kircherus, denying the
possibility of the transmutation of metals, by the power of Art and
Nature, and ascribing the performance thereof by Paracelsus,
Lullius, Sendinogius and others to the Devil; so malevolent do men
grow when they are led by nescience and ignorance.
5. The ignorance of the strange and Vid. Theatr. Chym.
wonderful things that Art can bring to pass Vol. 5. p. 943.
hath been no less a cause, why the most admirable things that Art
bringeth to pass by it are through blind ignorance ascribed unto
Devils, for so have many brave learned Artists, and Mechanicians
been accused for Conjurers, as happened to Roger Bacon, Dr. Dee,
Trithemius, Cornelius Agrippa, and many others, when what they
performed was by lawful and laudable art. The strange things that
the Mathematicks and Mechanicks can perform are hardly to be
enumerated, of which were those most wonderful catoptrical glasses
mentioned by Nicero, Aquilonius, Baptista Porta and many others,
those wonderful engines in the shape of Birds, Men, Beasts, and
Fishes that do move, sing, hiss and many such like things mentioned
by Heron of Alexandria, and our Countryman Dr. Fludd; and those
that would have more ample satisfaction concerning the stupendious
things that are produced by art, may receive most large satisfaction
in reading that most learned and elaborate Epistle written as a
preface before the Book of Johannes Ernestus Burgravius called
Biolychnium vel de lampade vitæ et mortis, by Marcellus
Vranckheim Doctor of both laws, as also in reading that profound
and mysterious piece written by Roger Bacon, de admirabili
potestate artis et naturæ, et de nullitate magiæ, with the learned
notes of Dr. Dee upon it, of which he saith this: Ut videatur quod
omnis potestas magica sit inferior his operibus et indigna. And
therefore there can be nothing more unworthy, than for any man,
that pretendeth to any portion of reason, so far to dote, or suffer
himself to be led with ignorance and rashness, as to ascribe those
strange things that Nature and Art, or both joined together do
produce, unto Devils: And yet there is nothing that is more common
not only by the blind vulgar, but even by those that otherwise would
be accounted learned, and wise enough; pride and folly attendeth the
most of the Sons of Men.
6. Another gross mistake there is, in Hist.
supposing those strange things that are
performed by vaulters, tumblers, dancers upon ropes, and such like,
not possible to be done but by the assistance of the Devil, when they
are altogether brought to pass and effected by use, custome, exercise,
nimbleness and agility of body. And yet we have known some not
only of the popular rank, but many that thought themselves both
wise, learned and religious that have been so blind as to father these
things upon Devils and seriously to seem to believe, that the actors of
these things had made a league and compact with the Devil, by
whose help they performed them. And I do remember that a pretty
active young man, within these few years went about in this North
Countrey with a neat Bay Mare for money to shew tricks, which were
very odd and strange, for if she had been blindfolded, and several
pieces of money taken from several persons, and wrapped in a
cloath, the Mare would have given every one their own piece of
money; and this and many other feats she plaid, were not only by the
common people, but by others that should have been more wise,
judged to be performed by no other means but by the Devil, and
some were so stark mad as to believe and affirm that the Mare was
not a natural one, but that it was the Devil that plaid those strange
tricks in the shape of a Mare: when more sober judgments knew that
they were performed by the masters eye, and rod directing the Mare.
Error & credulitas multum in hominibus possunt.
7. In like manner are often both those that are learned, as well as
the vulgar most wofully imposed upon by the odd and strange feats
performed by Legierdemain, sleight of hand, and by wonderful
things brought to pass by subtile and cunning Impostors that act by
confederacy, and the like, of which we have given some instances
before in this treatise. And it was no evil piece of service, that Master
Scot did in his book of the discovery of Witchcraft, when he laid open
all the several tricks of Legierdemain and sleight of hand, thereby to
undeceive the ignorant multitude; and that is no less praise-worthy
that is performed by the Author of that little treatise called Hocus
Pocus junior, where all the feats are set forth in their proper colours,
so that the most ignorant may see how they are done, and that they
are miracles unknown, and but bables being discovered, which
treatise I could commend to be read of all Witchmongers and vain
credulous persons, that thereby their ignorance may be laid open,
and they convinced of their errors.
8. The ignorance or mistaking of these things, joyned with the
notions Men have imbibed from their infancy, together with
irreligious education, are the true and proper causes, that make so
many ascribe that power to Devils and Witches, that they neither
have, or ever had, or can ever bring into act. And therefore it
behoveth all that would judge aright of these abstruse matters, to
labour to understand the secret operations of nature, and the strange
works of art, to divest themselves of their false imbibed notions, and
truely and rightly to understand the Articles of the Christian Faith, to
be daily conversant in reading the Scriptures, they will then be more
fit to judge of these things, and not to call light darkness, nor
darkness light.
CHAP. XIV.