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(Ebook pdf) (eBook PDF) Information Technology for the Health Professions, 5th Edition all chapter
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INFORMATION TECHNOLOGY
FOR THE
HEALTH PROFESSIONS
LILLIAN BURKE BARBARA WEILL FIFTH EDITION
CONTENTS vii
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1
CHAPTER
An Introduction to Medical
Informatics: Administrative
Uses of Computers in the
Medical Office
CHAPTER OUTLINE
• Learning Objectives
• Clinical/Medical Informatics
• The American Recovery and Reinvestment Act (ARRA), the Health Information
Technology for Economic and Clinical Health Act (HITECH), and the Health Information
Technology Decade
• The Patient Protection and Affordable Care Act (ACA) (2010)
• Administrative Applications of Computer Technology in the Medical Office
• The Patient Information Form
• The Paper Medical Record
• The Electronic Medical Record
• The Personal Health Record
• The Electronic Health Record
• The eHealth Exchange
• The EHR and Big Data Analytics
• Computer Information Systems in Health Care
• Medical Office Administrative Software: An Overview
• Coding and Grouping
• Scheduling
• Accounting
• Insurance
• Claims
• Accounting Reports
2 Chapter 1 • AN INTRODUCTION TO MEDICAL INFORMATICS
LEARNING OBJECTIVES
Upon completion of this chapter, the reader will be able to:
• Define medical informatics, also known as clinical informatics.
• Discuss the American Recovery and Reinvestment Act (ARRA) and the Health Information
Technology for Economic and Clinical Health Act (HITECH) and their effects on health information
technology (HIT).
• Define the decade of HIT.
• Discuss the Patient Protection and Affordable Care Act (Obamacare).
• Define the electronic medical record (EMR) and electronic health record (EHR), and discuss the
differences between the two.
• Define interoperability.
• Define the eHealth Exchange.
• Describe computer information systems used in health care settings.
• Hospital information systems (HIS)
• Financial information systems (FIS)
• Clinical information systems (CIS)
• Pharmacy information systems (PIS)
• Nursing information systems (NIS)
• Laboratory information systems (LIS)
• Radiology information systems (RIS)
• Picture archiving and communication systems (PACS)
• Discuss the issues raised by several studies of the computerization of health records.
The Health Insurance Portability and The ONCHIT is in charge of promoting the
Accountability Act of 1996 (HIPAA) was passed universal adoption of HIT in the United States.
by the U.S. Congress and signed into law by The system will include an EHR for each person
President Bill Clinton in 1996. It established pri- and a nationwide system in which every health
vacy and security rules for EHRs: “A major goal care institution can communicate seamlessly with
of the Security Rule is to protect the privacy of every other health care institution.11 As of 2017,
individuals’ health information while allowing this goal had not been met.
covered entities to adopt new technologies to When the ARRA was signed into law on
improve the quality and efficiency of patient care.”6 February 17, 2009, by President Obama, it
HIPAA’s goal was to make health insurance por- included billions of dollars for the expansion of
table from one job to another and to secure the HIT. Through Medicare and Medicaid, monetary
privacy of medical records. Its privacy provisions incentives would be offered to doctors and hospi-
went into effect gradually in 2003, and the tals to adopt EHRs. By January 2015, 87 percent
Enforcement Rule went into effect in 2006. Its pri- of office-based doctors and “96 percent of all non-
mary purpose is to protect the privacy of individu- federal acute care hospitals possessed certified
ally identifiable health information. Basically, health IT.”12
patients must be aware of the privacy policy of the
health care provider and be notified when their THE PATIENT PROTECTION
information is shared (with major exceptions
detailed in the Patriot and Homeland Security
AND AFFORDABLE CARE ACT
Acts). Patients are guaranteed the right to see and (ACA) (2010)
request changes and corrections in their medical On March 23, 2010, the ACA, also known as
records. The information may be used for Obamacare, was signed into law by President
research, but software exists to remove all per- Obama. However, in December of 2017, Congress
sonal identifiers. Staff must be trained to respect repealed the individual mandate of the ACA; peo-
the privacy of patients; they should not discuss ple are no longer required to buy health insurance.
patients in a public area. Measures must be taken It is estimated that this will lead to 13 million
to ensure that only authorized people in the office fewer people having health insurance and raise
see the record. These measures may include bio- premiums by about 10 percent. Among other
metrics (using body parts to identify the user), things, the ACA had expanded health insurance
encryption, and password protection. When data coverage to millions more people by requiring
are sent over the Internet, they are encrypted using them to buy health insurance. It also expands
software; that is, they are scrambled; the data can Medicaid coverage and reforms insurance prac-
only be seen by someone with a decryption key.7 tices. If your employer does not offer insurance,
HITECH increases the penalties for violating the the insurance can be bought through state health
HIPAA Privacy Rule.8 (For a more detailed dis- insurance exchanges (HIEs). An HIE is a mar-
cussion of HIPAA and HITECH’s privacy and ketplace where you can buy insurance. The
security provisions, see Chapter 10.) exchanges are supposed to lower the price of
In 2004, President Bush established the insurance by allowing people to band together to
Office of the National Coordinator of Health get lower prices than an individual would have to
Information Technology (ONCHIT). Its mis- pay. The exchanges are state-based, but estab-
sion is to “promote a national health Information lished with federal start-up funds. The exchanges
Technology infrastructure and oversee its devel- have the power to require that the plans sold are
opment.”9 ONCHIT was funded by HITECH, part “in the interest” of purchasers. Although the
of the American Recovery and Reinvestment Act exchange cannot set premiums, it can require
signed into law on February 17, 2009, by President insurers to justify rate hikes, and if the exchange
Barack Obama.10 is not satisfied with the reason, it can refuse to
Administrative Applications of Computer Technology in the Medical Office 5
sell that plan. The exchanges are not open to all pre-existing condition like diabetes or cancer
customers. You can buy from an exchange if you before you buy insurance coverage. There are no
work for a company with fewer than 100 employ- lifetime limits on your health benefits.21
ees, if you are unemployed, or if you are retired and Between 2010 and 2016, the number of
not eligible for Medicare. The exchanges are not Americans without health insurance declined
monopolies. An individual can buy insurance on sharply from 48 million to 28.6 million. Twenty
the open market, but the insurer has to charge the percent of those with insurance had public plans;
same price within and outside of the exchange.13 69.2 percent had private coverage. Of those with
Under the ACA, millions qualify for subsi- private plans, 11.6 million had bought their insur-
dies. Anyone with an income below four times the ance through the exchanges established by the
federal poverty level (federal poverty level: ACA. States that expanded Medicaid cut their
$24,600 for a family of four, $12,060 for an indi- uninsured rates in half from 18.4 percent in 2013
vidual; four times the federal poverty level: to 9.2 percent in 2016.22
$98,400 for a family of four, $48,240 for an indi- The ACA recognizes how important informa-
vidual in 201714) is eligible for some sort of sub- tion technology is in helping to improve both
sidy. In 2016, “the vast majority of ACA enrollees quality and efficiency. The Centers for Medicare
[were] still receiving subsidies.”15 Although the and Medicaid Innovation tests different ways of
Trump Administration stopped paying the subsi- delivering care: “Many of the payment and care
dies in October 2017, insurers still have to provide delivery model opportunities in the legislation,
the discounts required by the ACA. and in the initial projects specified by the
Under the ACA, Medicaid can be extended Innovation Center, require an information tech-
by the states to those who earn less than 133 per- nology infrastructure to coordinate care.” Some of
cent of the poverty level, although because of a the demonstration projects require both EMRs
Supreme Court decision, the expansion of and e-prescribing.23
Medicaid is up to each state.16 In a summary
of 108 studies of the effects of the expansion of ADMINISTRATIVE APPLICATIONS OF
Medicaid between 2014 and 2017, significant
increases in coverage and access to health care
COMPUTER TECHNOLOGY IN THE
and decreases in hospitals providing uncompen- MEDICAL OFFICE
sated care were found. “. . . [E]xpansion states Beginning with the computerization of hospital
have experienced greater reductions in unmet administrative tasks in the 1960s, the role of digi-
medical need because of cost than non-expansion tal technology in medical care and its delivery has
states.”17 Not only did individual health improve expanded at an ever-increasing pace. Today, com-
in states that expanded Medicaid, but the eco- puters play a part in every aspect of health care.
nomic health of the states improved, too. “[S] Administrative applications include office
tates expanding Medicaid under the ACA have management tasks, scheduling, and accounting
realized budget savings, revenue gains, and over- functions. These are tasks that need to be per-
all economic growth.”18 Through 2016, the fed- formed in any office. However, some of these
eral government paid all costs for those newly activities are slightly different in a health care
eligible for Medicaid.19 environment, so programs are needed that take
The bill reforms some of the practices of pri- into account the special needs of a medical office.
vate insurance. Children can stay on their parents’ Many programs are specifically designed to
insurance plans until age 26.20 Under the ACA, computerize basic administrative functions in a
insurance companies are prohibited from discrim- health care setting—the coding systems, insur-
inating against people with pre-existing condi- ance information, and payment information. Such
tions. Insurance companies cannot deny you programs allow the user to organize information
insurance or charge you more money if you have a by patient, by case, and by provider. These
6 Chapter 1 • AN INTRODUCTION TO MEDICAL INFORMATICS
programs enable the user to schedule patient information in a database file stored on a com-
appointments with a computer; take electronic puter. Within the file, there can be several tables.
progress notes; create lists of codes for diagnosis, Each table holds related information; for exam-
treatment, and insurance; submit claims to pri- ple, one table might hold information on the doc-
mary, secondary, and tertiary insurers; and receive tors working for the “Doctors’ Practice of
payment electronically. These programs must Anywhere,” another holds information on its
allow the bucket (balance) billing that medical patients, and another holds information on its
offices must use to accommodate two or three insurance carriers. All of the tables are stored in
insurers, who must be billed in a timely fashion the practice’s file. A table is made up of related
before the patient is billed. Moreover, because records; each record holds all the information on
these programs establish relational databases one item in the table. Each patient has a record in
(organized collections of related data), informa- the practice’s patient table. In a medical office or
tion input in one part of the program can be linked hospital, each record is a medical record. All the
to information in another part of the program. information on one patient makes up that patient’s
Billing information and financial status are easily record. Each record is made up of related fields.
available. Tables can be searched for any informa- One field holds one piece of information, such as
tion, and this information can be presented in fin- a patient’s last name, Social Security number
ished form in one of the many report designs (SSN), or chart number. One field—the key
provided, including various kinds of billing field—uniquely identifies each record in a table.
reports. If no report design meets the user’s need, The information in that field cannot be duplicated.
a customized report can easily be designed and Social Security number is a common key field
generated by the user. Medical accounting soft- because no two people have the same SSN. Chart
ware can be used by medical administrators and number uniquely identifies each patient’s chart. In
office workers, doctors and other health care a relational database, related tables are linked by
workers, and students. It can ease the tasks of sharing a common field. If a practice is completely
administering a practice using a computer. The computerized, a patient’s electronic record may
amount of data and information a modern practice contain several pages for personal information,
has to collect and organize is overwhelming. medical history, insurance information, notes,
These programs allow the user to computerize appointments, radiological images, alerts and
tasks performed every day in any medical envi- reminders, and allergies. The structure of a data-
ronment. All the disparate tasks and pieces of data base makes it possible to enter information in one
and information need to be well organized, acces- table (say, the appointments table), and that
sible, and easily linked. The user may quickly and appointment is automatically entered into the
easily organize, access, and link information from patient’s electronic record. The related files in a
one part of the program to information in any database can be used to generate structured
other part of the program. reports.
A database is an organized collection of
information. Database management software
(DBMS) allows the user to enter, organize, and THE PATIENT INFORMATION FORM
store huge amounts of data and information. The At or before a patient’s first visit, he or she fills
information can be linked, updated, sorted, out a patient information or registration form. It
resorted, and retrieved. To use DBMS efficiently, includes personal data like name, address, home,
the user should be familiar with certain concepts cell and work phones, date of birth, SSN, and stu-
and definitions. A database file holds all related dent status. The patient is also asked to fill in
information on an entity, for example, a medical information about his or her spouse or partner.
practice. For instance, the “Doctors’ Practice of Medical information is required: allergies,
Anywhere” would store all of its data and medical history, and current medications. The
The Electronic Health Record 7
patient is also asked for the reason for the visit, such THE PERSONAL HEALTH RECORD
as accident or illness, and the name of a referring
Patients may establish their own records with the
physician.
help of several platforms, including Microsoft
In addition, the patient is asked to provide
HealthVault. An electronic personal health record
insurance information for himself or herself and a
(PHR) is a person’s health information in elec-
spouse or partner. This information includes the
tronic form. It belongs to the individual and is
names of the primary, secondary, and tertiary
available to him or her on any Web-enabled device.
insurance carriers; name and birth date of the poli-
It may include any relevant health information,
cyholder; the co-payment; and policy and group
including the primary care doctor’s name and
numbers.
phone number; allergies, including drug allergies;
medications, including dosages; any chronic health
THE PAPER MEDICAL RECORD problems, such as high blood pressure; major sur-
The information on the patient information forms geries with dates; and the patient’s living will and/
will then be entered in the patient’s record. The or advance directive. The PHR can be used in
traditional patient record was on paper, stored in emergencies to alert emergency personnel to neces-
one doctor’s office. One of the problems with sary information, as well as during routine doctor
paper records is that they may be illegible, which visits. The patient is in control of his or her PHR
can lead to serious errors in diagnosis, treatment, and can share it with whomever he or she chooses.
and billing. There is only one copy of a paper The patient can also add information that he or she
record, leading to difficulty in sharing patient gathers between doctor visits on blood pressure,
information and the possibility of misplacing the exercise habits, and smoking. It can help the patient
record. There can be a time delay between the keep track of appointments, necessary vaccinations
examination and the completion of the doctor’s and screening tests, and preventive services.26 As
notes on the record. A transcribed record or a of August 2, 2010, veterans were able to download
record typed using a word processor may include their PHRs from their MyHealthVet accounts,
human errors also. A paper record is hard to search allowing them to both control the information and
for specific information. The use of electronic share it with health care providers.27
records may help solve some of these problems.
THE ELECTRONIC HEALTH RECORD
THE ELECTRONIC MEDICAL
The information on a patient’s EMR will form the
RECORD basis of the EHR (Figure 1.1 ▶). Although the
In a computerized office, the information that was terms EMR and EHR are used interchangeably,
gathered and entered onto a patient information their meanings are not the same. According to the
form will then be entered into a computer into Healthcare Information Management Systems
EMRs. This will form the patient’s medical Society, an organization that promotes the expan-
record. Encouraged by HIPAA and the federal sion of the use of information technology in health
government, the EMR has gradually replaced the care, “[t]he Electronic Health Record (EHR) is a
paper record. The EMR may be stored in a hospi- longitudinal electronic record of patient health
tal’s private network, but it may also be kept on information generated by one or more encounters
the Internet.24 in any care delivery setting. Included in this infor-
Software has been developed that makes it mation are patient demographics, progress notes,
possible to store medical information on smart- problems, medications, vital signs, past medical
phones and tablet computers. The records include history, immunizations, laboratory data, and radi-
prescribed medications, insurance, and names of ology reports. The EHR automates and stream-
doctors, among other relevant data. It may also lines the clinician’s workflow. The EHR has the
contain digital photo identification.25 ability to generate a complete record of a clinical
8 Chapter 1 • AN INTRODUCTION TO MEDICAL INFORMATICS
patient encounter, as well as supporting other These certification criteria were developed by the
care-related activities directly or indirectly. . . .”28 Secretary of Health and Human Services. The mean-
There are specific differences between the ingful use criteria were adopted over a 5-year period.
EMR and EHR. The EMR belongs to one health The record must include the following: demograph-
care institution—a doctor’s office or hospital; it ics, vital signs, problem list, electronic notes, family
must be interoperable (be able to communicate health history, advance directive, and emergency
and share information with the other computers access, among others. The EHR must be encrypted,
and information systems) within that institution control access, and provide audit reports.31
only. Ideally, the EHR is not the property of any There are many benefits predicted from the
one institution or practitioner. Eventually, it must EHR: As records become interoperable, the
be interoperable nationally and internationally. It patient’s record will be available anywhere there
is the property of the patient who can access the is a computer on the network; this helps guarantee
record and add information. It must include infor- continuity of care. Each of the patient’s health
mation from all the health care providers and care providers will know the patient’s full medical
institutions that give care to the patient. It thus history and can therefore provide better care. If
eases communication among many practitioners the patient is in an accident in New Jersey, for
and institutions. It is a source for research in clini- example, but lives in California, the patient’s
cal areas, health services, patient outcomes, and record is a click away. The EHR is legible and
public health. It is also an educational source.29 complete. The EHR may also allow the patient to
Meaningful use of EHRs is defined by be more in control of his or her health care: By
ONCHIT. It refers to meeting several criteria.30 2015, 64 percent of doctors could securely
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Suidas, &c. this theology, or worship of the gods, as it was called,
about which the magi were employed, was little more than the
diabolical art of divination; for that μαγεια, strictly taken, was the art
of divination.
Porphyry defines the magi well; Cicero calls them divina
sapientes, &c. in iisdem ministrantes; adding, that the word magus
implied as much in the Persian tongue. These people, he says, are
held in such veneration among the Persians, that Darius, the son of
Hystaspes, among other things, had it engraved on his monument,
that he was master of the magi.
Philo Judas describe the magi to be diligent enquirers into nature,
out of the love they bear to truth; and who, setting themselves apart
from other things, contemplate the divine virtues the more clearly,
and initiate others in the same mysteries.
Their descendants, the modern magi, or fire worshippers, are
divided into three classes; whereof the first and most learned,
neither ate nor kill animals; but adhere to the old institution of
abstaining from living creatures. The magi of the second class,
refrain only from tame animals; nor do the last kill all indifferently, it
being the firm distinguishing dogma of them all, τκν μετεμχυωσιυ
ειναι, that there is a transmigration of souls.
To intimate the similitude between animals and men, they used to
call the latter by the name of the former; thus, their fellow priests
they called lions; the priestesses, lionesses; the servants, cows, &c.
MAGIC, MAGIA, MATEIA,