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(download pdf) Production and Operations Management 2nd Edition Starr Test Bank full chapter
(download pdf) Production and Operations Management 2nd Edition Starr Test Bank full chapter
(download pdf) Production and Operations Management 2nd Edition Starr Test Bank full chapter
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Chapter 8: Management of Technology (MOT)
TRUE/FALSE
1. At the personal and societal level, management of technology is focused on satisfying customers and
gaining competitive advantage.
2. To be successful, companies must not only continually change their equipment, but also their
processes, and most importantly, the mind-set of their management and employees.
3. The timing of shifts in technology involves assessment of the costs and savings made by changing now
as compared to the costs and savings from deferring the development and acquisition.
4. Postponement and deferral of new technology development may be a sound MOT strategy.
5. Payback period is the estimated number of years that will be required to produce enough profits or
savings to offset the expenditures completely.
6. After 1950, definitions of technology placed more stress on the “arts” part of the interactions that
occur between people’s skills using tools and machines than on engineering the materials and
machines.
7. Before the Industrial Revolution, people did less and machines did more.
8. Recently engineering and science have made people decreasingly peripheral to operations.
9. The expanding role of technology has decreased the amount of knowledge work required by industry.
10. It has been said that the P/OM workforce has been replacing white-collar scholars with blue-collar
workers.
11. Household glass requires the use of much higher levels of technology then automotive glass.
ANS: F PTS: 1 REF: 8-5a
12. Technology for the supply chain that deals with automotive replacement glass is similar to the
technology that is the foundation for the original glass market.
13. In the chinaware example, to fix the problem the chinaware company must question only certain
aspects of the systems that caused the breakage.
14. Packaging experts have expressed concern that a few simple tests are interpreted as being good
indicators of package integrity.
15. Optical scanners are being used in factories and banks to determine the status of transactions.
16. Sensory capabilities have not been replaced by technology, only supported by technology.
17. Because fabrication is very similar to assembly, it is useful to maintain the same agendas for DFM and
DFA.
18. The product and packaging should be designed and planned separately.
19. For FMS, American companies use fewer menu options than Japanese firms, which use fewer options
than German Companies.
21. For complex problems, the expert system will not take a long time to piece together the necessary
conditions to be able to emulate the expert.
22. The expert system is built to conform to the questions and decisions made by an expert.
24. Neural networks are being designed to enable computers to read handwriting and to emulate the kinds
of functions associated with intelligence in human beings.
26. When reference is made to new technology, this usually is taken to mean that an industrial science
improvement has occurred in equipment and machinery.
27. New technology often relates to the development of weaker and less reliable materials.
28. Correct timing for the acquisition of new technology is more successful when it is a team effort
because these decisions are best made with the involvement of all relevant forms of expertise.
29. Strategic planning is dependent upon forecasts of technology shifts and their rates of change.
30. Technology plays a commanding role is accomplishing the input-output transformation that is P/OM’s
main concern.
31. To have international P/OM capability requires extensive knowledge and constant updating.
Companies cannot do business on a global scale without this expertise.
32. The tendency to use new technology to mimic old systems is always recommended.
33. Management of technology involves knowing when to shift from one form of technology to another.
34. The nature of work blends people and machinery together to form the technology of processes. Always
included is the interplay of equipment capabilities and human skills.
36. Automotive glass requires the use of much higher levels of technology than household glass.
37. Smart benchmark tracking includes measures of competitive advantage and disadvantage.
38. The Association of American Railroads (AAR) has an information system that keeps track of where all
railroad boxcars, tank cars, and hopper cars are in the country. Using this information, individual
companies monitor their rolling stock.
39. In general, testing technology is conditional upon a complete comprehension of the process being
tested. The ramifications of testing technology apply to only a few applications.
40. Optical scanners at checkout counters reading universal product codes (UPC) that are printed on all
packages reflect applications of bar-code technology.
MULTIPLE CHOICE
1. Management of the _____ of transformations is fundamental to P/OM and it is often called MOT.
a. technology c. technology trap component
b. input phase d. output phase
ANS: A PTS: 1 REF: 8-1
2. _____ requires knowing what technologies exist, their state of development, and when to shift from
one format to another.
a. Technology c. The technology trap
b. Management of technology d. Technology timing
ANS: B PTS: 1 REF: 8-1a
3. The discontinuity of major waves of new technology can create a situation that is difficult to get out of,
which is called
a. management of technology. c. the technology trap.
b. technology. d. technology downfall.
ANS: C PTS: 1 REF: 8-2
4. Postponement and deferral of new technology development may be a sound MOT strategy except
when
a. development costs are low.
b. shakedown problems alienate customers.
c. infringement cannot be substantiated.
d. the benefits of new technology are likely to require more years of development.
ANS: A PTS: 1 REF: 8-3
5. _____ defines the interval of time required for an investment to produce revenues that cancel out the
debt.
a. Net present value c. Loan payback time
b. Payback period d. Return on equity interval
ANS: B PTS: 1 REF: 8-3a
6. _____ is the method for discounting the cost of future expenditures and the value of future savings.
a. P/OM c. NPV
b. SPC d. MOT
ANS: C PTS: 1 REF: 8-3a
7. Geometrically increasing numbers of applications can be cited where industry now places greater
reliance on machines than on people for
a. physical skills.
b. performance learning abilities.
c. fast decision making with large database.
d. all of the above
ANS: D PTS: 1 REF: 8-4
8. Skilled machinists, tool and die makers, and artisans with tools are being replaced by
a. CAD. c. CAM.
b. CAE. d. all of the above
ANS: D PTS: 1 REF: 8-4
9. The demand for replacement auto glass in the United States is large. Windshield replacement alone is
in excess of _____ units per year.
a. 10 million c. 8 million
b. 2 billion d. 4 million
ANS: C PTS: 1 REF: 8-5b
10. An important part of the technology of supply chains is the means by which _____ are able to know
where things are located.
a. suppliers c. customers
b. producers d. all of the above
ANS: D PTS: 1 REF: 8-5c
11. The systems analysis of product delivery quality entails getting answers to _____ lines of inquiry.
a. three c. five
b. four d. six
ANS: A PTS: 1 REF: 8-6a
12. The systems analysis entails getting answers to the following lines of inquiry:
a. What product-protection parameters have been specified for the packaging?
b. Did the actual handling of the package that resulted in product breakage fall outside of the
designer’s specifications?
c. Has something permanently changed in the delivery system’s way of handling the
package?
d. all of the above
ANS: D PTS: 1 REF: 8-6a
13. _____ is well known as a check against poor package design performance for situations that might be
otherwise hidden.
a. Optimal testing c. Simulation
b. Empirical testing d. Product testing
ANS: B PTS: 1 REF: 8-7a
14. _____ is the imitative representation of the functioning of a system or process by means of the
functioning of a surrogate system or process.
a. Empirical testing c. Simulation
b. Optimal testing d. Product testing
ANS: C PTS: 1 REF: 8-7a
15. Multiple functions of adding up the bill and deducting the purchased items from inventory are readily
programmed into the supermarket’s computer system, with which the _____ communicate.
a. optical scanners c. universal product codes (UPC)
b. bar codes d. robots
ANS: A PTS: 1 REF: 8-8
16. _____ are changes made in both design specifications and fabrication procedures to simplify
fabrication operations.
a. P/OM c. DFM
b. DFA d. TQM
ANS: C PTS: 1 REF: 8-9a
17. _____ are changes made in both design specifications and assembly procedures to simplify assembly.
a. DFM c. P/OM
b. DFA d. TQM
ANS: B PTS: 1 REF: 8-9a
18. _____ is a measure of how well two component parts fit together.
a. Fitness
b. Design for assembly specification
c. Design for manufacturing specification
d. Tolerance matching
ANS: D PTS: 1 REF: 8-9a
19. If it is feasible to produce a large experimental production run, and if it is reasonable to employ
statistical design methods—such as the analysis of variance—the power of the _____ study is
enhanced.
a. DFM/DFA c. DFD
b. P/OM/TQM d. TQM
ANS: A PTS: 1 REF: 8-9a
20. _____ is the study of similarities between human brains and electronic systems.
a. Cybernetics c. Expert systems analysis
b. Neural network analysis d. Flexible service systems analysis
ANS: A PTS: 1 REF: 8-10
21. _____ involve computer programs modeled like human synaptic neuron networks.
a. Cybernetic paradigms c. Flexible manufacturing systems
b. Neural networks d. Flexible process systems
ANS: B PTS: 1 REF: 8-10
23. In quick-service restaurants, theme parks, the U.S. Post Office, FedEx, and UPS, there are ample
examples of
a. FMS. c. FSS.
b. FOS. d. FPS.
ANS: C PTS: 1 REF: 8-10a
24. _____ is the generic name for all kinds of computer-controlled robotic and machine systems that can
change over to offer a menu of products.
a. FMS c. FSS
b. FOS d. FPS
ANS: D PTS: 1 REF: 8-10a
25. _____ are computerized sequences or strings of intelligent inquiries and answers that are copies of
what the “experts” do to solve problems or to accomplish specific kinds of tasks.
a. Flexible office systems c. Expert systems
b. Flexible process systems d. Flexible manufacturing systems
ANS: C PTS: 1 REF: 8-10b
26. _____ is based on copying the nervous system of human beings to develop mechanisms that have the
capability of sensing and learning.
a. AI c. P/OM
b. ES d. EI
ANS: A PTS: 1 REF: 8-10b
27. _____ is a coined word that combines the “cyb” from cybernetics with “org” from organisms.
a. Cyborgnetics c. Rocybotorg
b. Cyborg d. Orgocyb
ANS: B PTS: 1 REF: 8-10c
28. _____ are evolving from mechanical devices that perform complex, repetitive tasks into
computer-controlled systems with broad sensory abilities, discernment, and forms of intelligence.
a. Neural networks c. Cybernetic organisms
b. Robots d. Cyborgs
ANS: B PTS: 1 REF: 8-10c
30. The decision to buy components makes less sense during periods of technological _____.
a. volatility c. change
b. stability d. strife
ANS: B PTS: 1 REF: 8-3b
31. Before _____, definitions of technology placed more stress on the “arts” part of the interactions that
occur between people’s skills using tools and machines than on the materials and machines
themselves.
a. 1950 c. 1990
b. 1980 d. 2000
ANS: A PTS: 1 REF: 8-4
32. Managing technology requires managing the combination of _____ with computers, robotics, and
other equipment.
a. financial skills c. marketing skills
b. accounting expertise d. people skills
ANS: D PTS: 1 REF: 8-4
33. Computers working together with machines now can perform an array of functions that _____ what
humans alone can do in all forms of arts and skills.
a. equal c. surpass
b. mimic d. only slightly lag
ANS: C PTS: 1 REF: 8-4
35. Corrugated boxes are marked with a figure to indicate the number of impact pounds the box can
withstand before bursting. Which of the following indicates the strongest box?
a. 100 test c. 300 test
b. 200 test d. 500 test
ANS: D PTS: 1 REF: 8-7
36. Usually, _____ technology replaces _____ technology, which then becomes _____ technology
a. existing; new; old c. old; existing; new
b. new; existing; old d. existing; old; new
ANS: B PTS: 1 REF: 8-10e
37. _____ applications of miniaturized parts helps reduce product size and weight.
a. MRP c. AI
b. JIT d. Nanotechnology
ANS: D PTS: 1 REF: 8-10e
38. Miniaturization has been pioneered by _____ for its own product line to make small products.
a. GE c. Sony
b. FedEx d. Samsung
ANS: C PTS: 1 REF: 8-10e
39. When model flexibility is desired, the construction of _____ is generally warranted.
a. LAN c. AI
b. WAN d. robots
ANS: D PTS: 1 REF: 8-10c
41. _____ can read many controls at the same time and integrate the systems data.
a. AI systems c. Expert system
b. Decision trees d. Fixed-automation
ANS: C PTS: 1 REF: 8-10b
43. _____ is a measure of how well two component parts fit together.
a. Tolerance testing c. Variance testing
b. Tolerance matching d. Variance matching
ANS: B PTS: 1 REF: 8-9a
44. Information technology has the power to monitor materials flowing through _____ worldwide.
a. supply chains c. competitive advantage
b. design points d. new technology
ANS: A PTS: 1 REF: 8-5b
SHORT ANSWER
1. What can companies do to remain successful with regard to technology and equipment?
ANS:
To be successful, companies must not only continually change their equipment, but also their
processes, and most importantly, the mind-set of their management and employees.
ANS:
The P/OM decision to “make” or “buy” components is often related to technological expertise and to
the cost of leading or following in technology. “Buy” avoids having to invest in and learn the new
technology that “make” entails. The decision to buy uses someone else’s expertise, which makes sense
during current times of great technological volatility. It makes less sense during periods of
technological stability, which have been called “the quiet times.”
ANS:
One of the most important aspects of total quality management is inspection and testing technology.
Such quality testing technology is at the heart of quality control. The technology of testing has been
advancing at a rapid rate. As in other aspects of technological development, increasing amounts of the
art of quality achievement and control are being built into the machines by using good engineering and
science.
4. What is the starting point for design for manufacturing (DFM) and design for assembly (DFA)?
ANS:
Design for manufacturing and design for assembly start with the goal of feasible fabrication and
assembly. They then move on to higher-order quality objectives. It is acknowledged to be good
practice to have the design team include P/OM consultation from the start of projects to achieve
feasibility and sensibility.
ANS:
Cybernetics is the study of similarities between human brains and electronic systems, including
sensory devices, computers, neural networks and robotic analogs for doing work. It compares the way
electronic signals are generated by information in the computer system with the way that humans use
information (e.g., light, sound, etc.). Robot arms with sensitive grasping devices are being used on the
space station.
ANS:
Flexible manufacturing systems (FMS) are individual machines and/or groups of machines, called
cells, which can be programmed to produce a menu of different products. The only thing the products
on the menu have in common is that fact that the machine or cell can make all of them when supplied
with appropriate materials and tooling.
ANS:
Expert systems are computerized sequences or strings of intelligent inquiries and answers that are
copies of what the “experts” do to solve problems or to accomplish specific kinds of tasks. These
smart procedures are developed by copying the way experts go about solving the problems. The
problems are complex so it is necessary to have a means of catching all the details. It is not always
clear why experts do what they do. The simplest procedure is to ask.
ANS:
There are many reasons why expert systems are used including the fact that experts are in short supply.
Also expert systems can combine the expertise of more than one person, which results in a meta-expert
system. Expert systems can be used to reduce bottlenecks when demand is greater than the supply.
Applications to complex manufacturing processes are warranted where there is a shortage of experts.
Expert systems augment the selection process.
ANS:
Expert systems are based on copying the procedures of the experts while artificial intelligence is based
on copying the nervous system of humans to develop mechanisms that have the capability of pattern
recognition, systems-wide sensing, and learning. There are strong analogies that relate computer
programming to the structure of the brain and the way the brain works.
10. What are neural networks and why are they being used?
ANS:
Neural networks are mechanisms that are analogous to human nervous systems. Neural networks are
being designed to enable computers to read handwriting and to emulate the kinds of functions
associated with intelligence in human beings. A machine with artificial intelligence should seem
intelligent to an intelligent human being.
ANS:
From the P/OM perspective, technology consists of equipment employed in a manner - defined by
scientific knowledge about the conditions necessary - to bring specific transformations. The equipment
includes computers, machinery, tools, and communication systems. Combined with people’s skills,
materials are transformed and services are provided.
ANS:
Technology components of transformation can be categorized by types of processes, such as
physically transforming glass for windshield applications, rubber for tires for trucks and bicycles, or
steel for bridges, tunnels, and buildings; assembling parts to make toasters, airplanes, or computer
chips; transferring information; and providing services. Airplane technology transports people and
cargo thousands of miles without stopping.
PROBLEM
1. Bursting strength and product support (within the container) are measured for two different package
designs called A and B. The container will be used to ship printers by air.
Assume that the computed value of the package design V is modeled as follows: V = (BS)(PS)2 and the
biggest number is the best. What does the scoring model value of each package indicate? Which box is
best?
ANS:
for box A: V = 100(8)2 = 6400
for box B: V = 200(6)2 = 7200, so choose box B.
2. Bursting strength and product support (within the container) are measured for two different package
designs called A and B. The container will be used to ship printers by air.
Assume that the computed value of the package design V is modeled as follows: V = (BS)(PS)2 and the
biggest number is the best. What does the scoring model value of each package indicate? Which box is
best?
ANS:
for box A: V = 400(7)2 = 19600
for box B: V = 300(9)2 = 24300, so choose box B.
3. Bursting strength and product support (within the container) are measured for two different package
designs called A and B. The container will be used to ship printers by air.
Assume that the computed value of the package design V is modeled as follows: V = (BS)(PS)2 and the
biggest number is the best. What does the scoring model value of each package indicate? Which box is
best?
ANS:
for box A: V = 100(10)2 = 10000
for box B: V = 200(6)2 = 7200, so choose box A.
4. Calculate the payback period for a technology expense of $1 million if the new technology
immediately starts to earn revenues of $100,000 per month. Operating costs plus depreciated fixed
costs are estimated to be $30,000 per month.
ANS:
$100,000 - $30,000 = $70,000 per month
Hence the payback period for the $1 M technology expense = $1,000,000/$70,000 = 14.3 months.
5. Calculate the payback period for a technology expense of $500,000 if the new technology immediately
starts to earn revenues of $150,000 per month. Operating costs plus depreciated fixed costs are
estimated to be $30,000 per month.
ANS:
$150,000 - $30,000 = $120,000 per month
Hence the payback period for the $500,000 technology expense = $500,000/$120,000 = 4.17 months
FOOTNOTES:
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[501] 7 arm’d 1596
[502] v 7 where 1596
[503] vi 4 tyde: 1596 tide: 1609
[504] xiii 5 deed, 1596
[505] xiv 6 how 1596
[506] xv 9 earned 1609
[507] xvi 1 wrathfully 1609
[508] xvii 6 tracking 1609
[509] xix 8 slumber 1609
[510] xxxii 9 report. 1596
[511] xxxiii 1 rolles 1609
[512] xxxv 8 there] their 1609
Through hils and dales, through bushes and through breres xxxii
Long thus she fled, till that at last she thought
Her selfe now past the perill of her feares.
Then looking round about, and seeing nought,[529]
Which doubt of daunger to her offer mought,
She from her palfrey lighted on the plaine,
And sitting downe, her selfe a while bethought
Of her long trauell and turmoyling paine;
And often did of loue, and oft of lucke complaine.