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CHAPTER 10—MANAGING HUMAN RESOURCES AND LABOUR RELATIONS
MULTIPLE CHOICE
1. Which of the following is the process of hiring, developing, motivating, and evaluating people in order
to achieve organizational goals?
a. production management
b. human resource management
c. operations management
d. developmental management
ANS: B PTS: 1 REF: 10-292 OBJ: 1
BLM: U
2. Leonetta Beauvoir recently was hired by the Home Depot to help recruit, select, and train new
employees to work in its stores. BBeauvoir has a job in which of the following areas?
a. functional production
b. human resource management
c. line management
d. operations management
BLM: A
3. Which of the following is the creation of a strategy for meeting future human resource needs?
a. human resource controlling
b. human resource functioning
c. human resource planning
d. human resource coordinating
ANS: C PTS: 1 REF: 10-293 | 10-294
OBJ: 1 BLM: U
4. Which of the following is a study of the tasks required to do a particular job well?
a. job analysis
b. task delineation
c. skill inventory
d. job forecast
ANS: A PTS: 1 REF: 10-294 OBJ: 1
BLM: U
5. Dawn Li’s job at Bombardier, a company that manufactures jet planes, is to gather information about
various jobs and to specify the skills and knowledge to do each job well. Li is responsible for which of
the following?
a. skill inventories maintenance
b. task orientation
c. job management
d. job analysis
ANS: D PTS: 1 REF: 10-294 OBJ: 1
BLM: A
Copyright © 2011 by Nelson Education Ltd. 201

6. One of the documents that helps human resource planners find the right person for a specific job is a
list of tasks and responsibilities required of the job. This document is known as which of the
following?
a. a skill list
b. a job specification
c. a job worksheet
d. a job description
BLM: U
7. The skills, knowledge, and abilities a person must have to fill a job are spelled out in which of the
following?
a. an occupational checklist
b. a résumé
c. a skills requirement checklist
d. a job specification
BLM: U
8. Which of the following statements about HR demand forecasting is MOST accurate?

a. HR managers do not typically engage in HR demand forecasting because the forecasting
process requires an expert in research.
b. HR demand forecasting is an internal labour supply forecast.
c. HR demand forecasting uses census figures to calculate labour supply and demand for a
particular industry.
d. HR demand forecast only involves forecasting a specific business’s labour needs for some
future time.
ANS: B PTS: 1 REF: 10-294 | 10-295
OBJ: 1 BLM: U
9. Dallas Walz is an electrical engineer. He works as a temporary worker for a contracting company that
needs his talents only about nine months out of the year. While he likes the extra income, he would
much rather stay home with his two preschoolers. His wife earns a six-digit salary selling computers,
so Walz has no need to work. Walz is an example of which of the following?
a. a contingent worker
b. an outsourced worker
c. an unpromotable employee
d. a conditional employee
BLM: A
10. Which of the following is the attempt to find and attract qualified job applicants in the external labour
market?
a. labour pool development
b. labour forecasting
c. qualifying
d. recruitment
BLM: U
202 Copyright © 2011 by Nelson Education Ltd.

11. CMI International, a composite plastic manufacturer, wants to improve its involvement with the
community, so it has established a Community Involvement Office. To fill the positions within this
office, the company will attempt to find and attract qualified applicants from the external labour
market. What is this process called?
a. employee investiture
b. qualifying
c. recruitment
d. labour pool development
ANS: C PTS: 1 REF: 10-296 OBJ: 2
BLM: A
12. What might recruitment involve?

a. reference checks
b. prospecting on university and college campuses
c. background checks
d. writing job descriptions
BLM: U
13. In employee selection, what are the two stages of the initial screening?
a. the employment application form and the job description
b. the preliminary and final interviews
c. the preliminary interview and the employment application form
d. the initial advertisement and the preliminary interview
ANS: C PTS: 1 REF: 10-297 | 10-298
OBJ: 3 BLM: U
14. Which of the following statements about the employee selection process is MOST accurate?
a. During the initial job screening, the applicant usually completes an application form and
has a brief interview of 30 minutes or less.
b. The tool most widely used in making hiring decisions is the general aptitude test.
c. Like recruitment, selection considers only those applicants in the external job pool.
d. General aptitude tests are seldom, if ever, used in job screening.
ANS: A PTS: 1 REF: 10-297 | 10-298
OBJ: 3 BLM: U
15. What is the tool most widely used in making hiring decisions?
a. a personality test
b. a résumé
c. a selection interview
d. a background and reference check
BLM: U

16. What is the first type of training and development a new employee will be exposed to?
a. vestibule training
b. employee orientation
c. role-playing
d. mediation
BLM: U
17. Which of the following is a type of on-the-job training?

a. programmed instruction
b. vestibule training
c. apprenticeship
d. brainstorming
BLM: U
18. Which of the following would occur during on-the-job-training?

a. being coached about the operation of a new machine lathe
b. simulation
c. classroom role-play exercises
d. classroom lecture on fringe benefits
BLM: U
19. Since Eilene Saxony was hired in the marketing department of an athletic shoe manufacturer, she has
worked in its public relations department and its advertising department, and has helped design
collateral sales material and point-of-purchase displays. Next week she will go out on the road as a
salesperson. Which of the following methods of training is Saxony’s employer using?
a. job rotation
b. programmed instruction
c. mentoring
d. vestibule training
BLM: A
20. Which of the following describes an apprenticeship?

a. It is commonly found in the unskilled trades of plumbing and electrical work.
b. It does not involve classroom training.
c. It can last as long as four years.
d. It is a form of off-the-job training.
BLM: U
21. Which of the following is the primary benefit of on-the-job training?

a. It is self-paced.
b. It allows companies to make the best use of programmed instruction.
c. It gives the trainee time to think about his or her actions.
d. It provides instant feedback.
BLM: A

22. Which of the following is a type of off-the-job training?
a. role-playing
b. simulation
c. benchmarking
d. mentoring
BLM: U
23. When Tyree Elliott was hired as a public relations advisor to the CEO of a Fortune 500 company, he
welcomed the help he received from Rae Rogers, a senior manager. Rogers was able to show Elliott
the places where trouble was likely to occur, the likes and dislikes of the CEO, and how to do the best
job possible. Which of the following statements describes what was going on in this situation?
a. Elliott was given no training at all.
b. Elliott was assuming the role of an apprentice.
c. Rogers was using off-the-job training techniques.
d. Rogers was assuming the role of a mentor.
BLM: A
24. A training system that utilizes the operation of mock equipment by the trainee is called which of the
following?
a. enclosed
b. simulation
c. virtual
d. centralized
BLM: U
25. Which of the following BEST describes programmed instruction?

a. It is less expensive than on-the-job training.
b. It uses mentors as instructors.
c. It is a form of on-the-job training.
d. It is a self-paced, highly structured training method.
BLM: U
26. Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems. Every six
months Djuna is given feedback by comparing his actual performance with his obectives and goals.
What type of feedback is this?
a. compensation appraisal
b. performance appraisal
c. projected appraisal
d. controlled appraisal
BLM: A

27. Herriott & Haynes Fabrication Company uses which of the following methods to systematically
compare the actual work accomplishment of each employee with his or her expected performance?
a. job descriptions
b. worker benchmarks
c. value analyses
d. performance appraisals
BLM: A
28. During a typical employee performance appraisal, the employee’s supervisor evaluates the employee’s
work in terms of which of the following?
a. diversity management synergy
b. economic forecasts
c. the opinions of organizational stakeholders
d. his or her contribution to the organization
BLM: U
29. What is the first step in performance planning and appraisal?

a. Determine which employees have seniority.
b. Establish performance standards.
c. Give every employee an aptitude test.
d. Create an orientation program for employees.
BLM: U
30. Which of the following factors are examples of internal influences on pay structure?
a. the firm’s financial condition
b. the level of labour competitiveness in the area
c. salary levels of competitors
d. wage and salary surveys
ANS: A PTS: 1 REF: 10-302 | 10-303
OBJ: 6 BLM: U
31. Lower-level workers, such as those who unload inventory from trucks, are usually paid in which of the
following ways?
a. salaries
b. commissions
c. wages
d. piece rate
BLM: U

32. Managerial and professional employees are usually paid a fixed amount biweekly or monthly. This is
known as which of the following?
a. a commission
b. a wage
c. a bonus
d. a salary
BLM: U
33. Dak Zincy is a safety officer for a petroleum company. At the end of every month, he receives a
cheque for $3,810. Zincy is receiving which of the following?
a. wage
b. salary
c. commission
d. profit-sharing rate
BLM: A
34. LaDonna Nilsson assembles electronic boards. She is paid $4 a board for the first ten boards, then $6
for each one over that. Nilsson is working on which of the following systems?
a. commission
b. task-reward
c. piecework payment
d. comparable worth
BLM: A
35. Robin Nighthood works at a large home-decorating store. For each kitchen appliance Nighthood sells,
she earns 12 percent of the item’s purchase price. Nighthood receives which of the following?
a. a salary
b. a commission
c. a wage
d. a bonus
BLM: A
36. Alex Kajel sells refrigeration units to supermarkets, delicatessens, florists, and other companies that
need to keep their merchandise cold. Kajel’s company pays him $100 every time he gets an order from
a new customer. This $100 is known as which of the following?
a. premium pay
b. piece rate
c. fringe benefit
d. bonus
BLM: A

37. Reisner Inc. is a small company that manufacturers egg cartons. It has a sales force of 15 who sell all
over Canada. Last year the company exceeded its predicted sales by almost $25,000. Forty percent of
these added sales were divided equally among Reisner’s salespeople. Reisner used which of the
following methods to reward its salespeople?
a. a bonus
b. a fringe benefit
c. an augmented commission
d. a profit-sharing plan
BLM: A
38. Which of the following statements about fringe benefits is MOST accurate?
a. All fringe benefits are paid by the federal government.
b. Examples of fringe benefits include vacation and sick leave.
c. Fringe benefits are classified as a form of direct compensation.
d. Profit sharing is a form of fringe benefit.
BLM: U
39. Which of the following is an organization of employees formed to represent workers in their disputes
with management over wages, hours, and working conditions?
a. a craft federation
b. a labour federation
c. a labour union
d. a job bank
BLM: U
40. Which of the following is the process of negotiating labour agreements between union members and
management?
a. collective bargaining
b. aggregated participation
c. arbitration
d. mediation
BLM: U
41. Which of the following BEST describes collective bargaining?

a. It describes the grievance procedure in labour agreements.
b. It describes the procedure used to get an employer to settle a dispute in favour of the
employees.
c. It refers to the actions taken by a group that collectively boycotts a product.
d. It is the process of negotiating labour agreements.
BLM: U

42. Which of the following is a branch union that represents a specified area or even a specific plant?
a. task-oriented union
b. local union
c. controlled union
d. restricted union
BLM: U
43. In a union, the shop steward performs which of the following duties?
a. represents management in negotiations
b. negotiates union contracts
c. is the mediator who tries to settle disputes without either side resorting to conflict
d. represents union members in complaints to management
BLM: U
44. Allyson, a unionized worker, believes she has a grievance because her supervisor made her work an
hour longer than usual for several days and has refused to pay her any overtime. Which of the
following individuals should she contact with her complaint?
a. her national union president
b. her shop steward
c. her arbitrator
d. her company’s president
BLM: U
45. When Vincent Cappio began acting in commercials, he was required to join a union that represents
actors. Then he was forced to wait on the set for eight hours before appearing in a scene as a clumsy
waiter. He was upset when the director decided to eliminate his performance from the finished ad. He
was even more upset when the production company that was shooting the commercial said that he was
not getting paid. To whom would Cappio complain about not being paid?
a. his national union president
b. his arbitrator
c. his shop steward
d. the company’s president
BLM: A
46. Which of the following is a union that consists of many local unions in a particular industry, skilled
trade, or geographic area and thus represents workers throughout an entire country?
a. a union aggregate
b. a federated union
c. a union conglomerate
d. a national union
BLM: U

47. The union and management agreement that allows non-union people to be hired but requires that they
join the union after a probationary period creates which of the following type of shop?
a. a union shop
b. an agency shop
c. a managed shop
d. an open shop
BLM: U
48. Kent Lockhart has been hired by Owings Enterprises to work on an assembly line in its small engine
division. He understands that he will be on probation for 30 days and then must join the union. Owings
Enterprise has which of the following type of shop?
a. a closed shop
b. a managed shop
c. an open shop
d. a union shop
BLM: A
49. In which of the following shops does the worker not have to join the union but must pay dues to cover
union expenses?
a. a closed shop
b. an agency shop
c. a managed shop
d. an open shop
BLM: U
50. Hanson Aquatics manufactures navigational equipment. As a new Hanson employee, Peter Nkata was
told that even if he decides not to join the union that represents the company’s employees, he must pay
the dues. Hanson has which of the following type of shop?
a. an open shop
b. a closed shop
c. a membership-optional shop
d. an agency shop
BLM: A
51. Robin Banyan applied for a job at Shane Printing, which is unionized. She was told that she need not
join the union and did not have to pay union dues if she did not want to. Shane Printing’s labour
contract supports which of the following type of shop?
a. a closed shop
b. an open shop
c. an agency shop
d. a union shop
BLM: A

52. If the workers do not have to join the union, and they do not pay dues or fees to the union, a unionized
company has which of the following type of shop?
a. a union shop
b. an open shop
c. a closed shop
d. a managed shop
BLM: U
53. Abed Mahomet works for a food service that provides prepared entrees to restaurants. The food
service’s workers are represented by a union, but Mahomet pays no dues to the union and is not a
member. Mahomet works in which of the following type of shop?
a. a closed shop
b. an agency shop
c. a mandated shop
d. an open shop
BLM: A
54. Which of the following is the length of an employee's continuous service with a firm?
a. superincumbency
b. continuity
c. seniority
d. job prerogative
BLM: U
55. Which of the following is a formal complaint by an employee or by the union that management has
violated some part of the contract?
a. a contract complaint
b. a grievance
c. union arbitration
d. formal mediation
BLM: U
56. Which of the following is the settling of a labour-management dispute by having a third party make a
binding decision?
a. mediation
b. conciliation
c. dispute regulation
d. arbitration
BLM: U

57. An arbitrator performs which of the following functions?
a. He/she can make a nonbinding decision on management.
b. He/she makes a decision called an award.
c. He/she can make a nonbinding decision on the union.
d. He/she presents suggestion to persuade union and management to settle.
BLM: U
58. What is the final stage in a typical employee grievance procedure?

a. the dissolution of grievance committees
b. the meeting of the employer, the union steward, and the employee who lodged the
grievance
c. the rewriting of the formal contract to prevent this grievance from ever occurring again
d. arbitration
ANS: D PTS: 1 REF: 10-307 | 10-308
OBJ: 7 BLM: U
59. Mr. Smythe uses communication and persuasion as his tools to help unions and employers negotiate.
Smythe can suggest compromises but cannot issue a binding decision. He is performing which of the
following roles?
a. arbitrator
b. mediator
c. conciliator
d. certifier
BLM: A
60. When union members carry signs and parade back and forth in front of the employer’s site, they are
engaging in which of the following?
a. strike advertising
b. boycotting
c. picketing
d. a lockout
BLM: U
61. Visitors to Las Vegas have periodically been exposed to groups of unhappy workers walking back and
forth in front of various casinos carrying signs that say the casino owners treat their employees
unfairly. Visitors are witnessing which of the following behaviours?
a. a lockout
b. picketing
c. strike advertising
d. boycotting
BLM: A

62. Scott Pao was sitting in a stockholder meeting when a group of workers disrupted the meeting by
standing up on the furniture and making claims about unfair working conditions. Since the company is
unionized, Pao should recognize that what happened during the meeting was an example of which of
the following?
a. part of the grievance procedure
b. a corporate campaign
c. a union boycott
d. verbal picketing
BLM: A
63. Management’s refusal to let workers enter a plant or building to work is known as which of the
following?
a. a management strike
b. a lockout
c. a reverse strike
d. a boycott
BLM: U
64. When companies in an industry pool their financial resources to help cover the costs of a member
company whose workers go on strike, the effort is called which of the following?
a. resource sharing
b. a mutual-aid pact
c. partners in strikes
d. mutual assistance
BLM: U
65. Which of the following represents a contingency plan a manufacturer can use after its employees go
out on strike?
a. Join in a mutual-aid pact with other companies in its industry.
b. Hire an employment ombudsman.
c. Hire permanent federal mediators.
d. Create an ad hoc team who are instructed to improve employee morale.
BLM: U
66. Which of the following is required by the Occupational Health and Safety Act?
a. Employers must provide adequate fringe benefits.
b. Employees must pay for their own insurance.
c. Employers must provide extended health insurance.
d. Employers must provide a safe and healthful workplace.
BLM: U

67. DeShaun Hardin works for a lumber company. His employer requires that all employees wear steel-
toed shoes and hard hats when on the work site. Hardin’s employer is complying with which federal
law?
a. Occupational Hazard Act
b. Occupational Health and Safety Act
c. Fair Labour Standards Act
d. Equal Employment Opportunity Act
BLM: A
68. Which of the following is a set of unique features of a company and its products that are perceived by
the people or companies the organization wishes to serve as significant and superior to those of the
competition?
a. a synergistic benefit
b. a competitive advantage
c. a superlative benefit
d. a comparative perception
BLM: U
69. Which of the following is an example of a trend in human resource management?

a. increase in the number of children being home-schooled
b. reactive management of diversity
c. growth in employee diversity
d. growing number of teenage consumers
ANS: C PTS: 1 REF: 10-310 | 10-311
OBJ: 9 BLM: U
70. Which of the following is the assignment of various functions—such as human resource management,
accounting, or legal work—to outside firms?
a. outsourcing
b. contingency workers
c. organizational reassignment
d. functional reassignment
BLM: U
TRUE/FALSE
1. Human resource management is the process of hiring, developing, motivating, and evaluating people
in order to achieve organizational goals.
ANS: T PTS: 1 REF: 10-292 OBJ: 1

BLM: U
2. A study of the tasks required to do a job well is called a job analysis.

BLM: U

3. The skills, knowledge, and abilities a person must have to fill a job are spelled out in a job
specification.

BLM: U
4. Job description refers to the specific location or office where a job is done.
ANS: F PTS: 1 REF: 10-294 OBJ: 1

BLM: U
5. The internal labour market is made up of all employees in an industry.

BLM: U
6. Recruitment is the attempt to find and attract qualified applicants in the external labour market.

BLM: U
7. The first two stages in the selection process are the initial contact and the preliminary interview.
ANS: F PTS: 1 REF: 10-297 |10-298

OBJ: 3 BLM: U
8. The selection interview is designed to test an applicant’s communication ability and motivation.

BLM: U
9. Since the development of employment equity programs, companies no longer require physical
examinations as part of the selection process.

BLM: U
10. Mentoring is a form of off-the-job training.

BLM: U
11. Performance appraisals are comparisons of actual performance with expected performance.

BLM: U
12. Performance appraisals are used most often to make decisions about pay raises, training needs, and
advancement opportunities.
ANS: T PTS: 1 REF: 10-301 | 10-302

OBJ: 5 BLM: U

13. Lower-level workers, such as machinists and assembly-line workers, are usually paid salaries.
ANS: F PTS: 1 REF: 10-303 | 10-303

OBJ: 6 BLM: U
14. A labour union is an organization that represents workers in their disputes with management over
wages, hours, and working conditions.

BLM: U
15. Collective bargaining is the process of making a binding decision in labour negotiations.

BLM: U
16. A shop steward represents union members who have complaints to management.

BLM: U
17. A national union is a union that has workers represented in all provinces and territories.

BLM: U
18. In the union shop, a non-union member may be hired, but after a probationary period he or she must
join the union or leave.

BLM: U
19. A grievance is a formal complaint by an employee that his or her supervisor has violated some part of
the union-management contract.

BLM: U
20. In mediation, the third party or agency specialist uses compromise and does not render a binding
decision.

BLM: U
21. Arbitration is the process of settling a labour-management dispute with a binding decision.

BLM: U
22. The strike is the most powerful union tool, but it is typically used as a last resort.

BLM: U

23. The tactic most often used by employees who are unhappy with work conditions is the boycott.

BLM: U
24. There are no economic advantages associated with the management of diversity—only legal ones.

BLM: U
COMPLETION
1. ____________________ is the process of hiring, developing, motivating, and evaluating employees to

achieve organizational goals.
ANS: Human resource management
PTS: 1 REF: 10-292 OBJ: 1 BLM: U
2. A job ____________________ spells out the skills, knowledge, and abilities a person must have to fill
a job.
ANS: specification
3. The pool of potential applicants from outside the firm is called the ____________________ labour
market.
ANS: external
4. ____________________ is the attempt to find and attract qualified applicants in the external labour
market.
ANS: Recruitment
5. ____________________ is the process of determining which persons in the applicant pool possess the
qualifications necessary to be successful on the job.
ANS: Selection
6. ____________________ training involves setting up a separate room with the equipment the trainees
will be using on the job, like pilots training on a simulator.
ANS: Vestibule

7. ____________________ appraisals are comparisons of actual job performance with expected
performance.
ANS: Performance
8. Pita Hodges works at a meat processing plant and earns an hourly ____________________ of $11.80.
ANS: wage
9. Ally Valez sells computer software and is paid a ____________________, a percentage of each
software package’s selling price.
ANS: commission
10. A ____________________ is a payment for reaching a specific goal.
ANS: bonus
11. ____________________ include insurance, pension plans, paid sick leave, childcare, and vacations.
ANS: Fringe benefits
12. ____________________ is the process of negotiating labour agreements between union members and
management.
ANS: Collective bargaining
13. ____________________ represent union members to management when workers have complaints.
ANS: Shop stewards
14. In a(n) ____________________ shop, only union members can be hired.
ANS: closed

15. In a(n) ____________________ shop, workers do not have to pay dues, and they do not have to join
the union.
ANS: open
16. A ____________________ is a formal complaint, by the employee or by the union, that management
has violated some part of the contract.
ANS: grievance
17. A(n) ____________________ is third party in labour negotiations who renders a binding decision.
ANS: arbitrator
18. Union members who advertise a strike by carrying signs are ____________________.
ANS: picketing
19. One of the most effective strategies employers have in labour disputes is the ____________________,
in which the employer refuses to allow workers to enter a plant or building to work.
ANS: lockout
20. The ____________________ has been set up to expand job opportunities for women and visible
minorities.
ANS: Employment Equity Act
21. ____________________ groups are specific groups who have legal protection against employment
discrimination.
ANS: Designated
22. ____________________ is the assignment of various functions, such as human resources, accounting,
or legal work, to outside organizations.
ANS: Outsourcing

SHORT ANSWER
1. What is human resources management?
ANS:
the process of hiring, developing, motivating, and evaluating employees to achieve organizational
goals
2. What is the first step in human resource planning?
ANS:
job analysis and design
3. What two documents do human resource planners use to find the right people for the right job?
ANS:
job description and job specification
4. What is a contingent worker?
ANS:
people who prefer temporary employment, either full-time or part-time
5. What are the two sources of job applicants?
ANS:
the internal and external job markets
6. What is the first step in the employee selection process?
ANS:
the initial screening
PTS: 1 REF: 10-297 | 10-298 OBJ: 2

BLM: U
7. What is job rotation?
ANS:
reassignment of workers to several different jobs over time so that they can learn the basics of each job

8. What is the first step in the performance appraisal and planning process?
ANS:
The manager must establish performance standards and expectations.
9. What are the basic types of compensation? Give an example of each.
ANS:
Direct—salary and wages. Indirect—employees’ benefits and services.
10. List the three major functions of the local union.
ANS:
collective bargaining, worker relations, and community and political activities
11. From the union’s perspective, what is the most secure type of working arrangement?
ANS:
a closed shop
12. What is the first step in the typical grievance procedure?
ANS:
The employee orally presents his or her case to the union steward and the first-line supervisor.
PTS: 1 REF: 10-307 | 10-308 OBJ: 7

BLM: U
13. What is the most powerful tool that the union has in its strategy?
ANS:
the strike
PTS: 1 REF: 10-308 | 10-309 OBJ: 7

BLM: U
14. What is the tactic most frequently used by unions to pressure employers into agreeing to a union’s
demands?
ANS:
picketing

15. What is it called when a union tries to disrupt a company’s stockholder meeting to pressure the
company to agree to the union’s demands?
ANS:
corporate campaign
16. What is the appropriate role of top management in managing diversity?
ANS:
Top management should fully support it and take a strong stand on the need to improve relationships
among people who are different. Top management should be champions of diversity.
17. When companies such as Sony offer rebates in their advertising, customers’ requests for the rebates
are processed by another company hired by Sony for this purpose. What is the term for this practice of
hiring outside help?
ANS:
outsourcing
PTS: 1 REF: 10-311 OBJ: 9 BLM: A

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Labio-glosso-laryngeal,
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Localized, in nervous diseases,
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of chronic lead-poisoning,
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of the insane, general,
176
Spinal spastic,
861
Spinal unilateral,
1165
Stage of, in writers' cramp,
518
Paraplegia, hysterical,
238
in acute myelitis,
817
in nervous diseases,
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in tumors of spinal cord,
1093
Paraplegic spasm in nervous diseases,
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Paresis in general paralysis of the insane,
189
and paralysis in multiple neuritis,
1196
Paretic dementia of alcoholism,
633
Paroxysms of epilepsy, characters of,
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of hystero-epilepsy, characters,
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304
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of vertigo, characters,
417
Patellar reflex, alterations of, in acute myelitis,
818
in amyotrophic lateral sclerosis,
868
in chorea,
448
in diffuse sclerosis,
888
in disseminated (cerebro-spinal) sclerosis,
875
in epilepsy,
481
in general paralysis of the insane,
195
in hemiplegia,
962
in spastic spinal paralysis,
862
in spinal syphilis,
1025
in tabes dorsalis,
829
835
,
857
858
in tumors of the spinal cord,
1092
significance in diagnosis of hysteria,
265
266
tendon reflex in nervous diseases,
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Pathogenesis of vaso-motor neuroses,
1251
of infantile spinal paralysis,
1114
Pathological action of alcohol,
586
anatomy of acute alcoholism,
595
Pathology of athetosis,
460
of brain syphilis,
1014
of diseases of cervical sympathetic,
1263
of catalepsy,
334
of chorea,
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of chronic hydrocephalus,
744
lead-poisoning,
689
of hysteria,
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of hystero-epilepsy,
291
of insanity,
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of neuralgia,
1221
of progressive unilateral facial atrophy,
699
of tremor,
431
of tubercular meningitis,
729
of tumors of brain,
1046
of spinal cord,
1096
and morbid anatomy of atrophy of the brain,

995
of general paralysis of the insane,
196
of hæmatoma of the dura mater,
708
of hypertrophy of the brain,
996
of labio-glosso-laryngeal paralysis,
1172
of migraine,
410
of multiple neuritis,
1196
of spina bifida,
759
of unilateral spinal paralysis,
1167
Perforating ulcer of the foot,
1273
Periodic insanity,
150
Periodicity of attacks of migraine,
407
of neuralgias,
1212
Peripheral causes of epilepsy,
475
nerves, diseases of,
1176
injuries of,
1182
nervous system, localization of lesions in,
65
Pernicious anæmia, cerebral symptoms in,
779
Petit mal, symptoms of,

477
Phantom tumors, in hysteria,
288
Phosphorus, use, in neuralgia,
1225
in paralysis agitans,
438
in sequelæ of intracranial hemorrhage,
978
Photophobia in cerebral hyperæmia,
772
Phthisis, influence of alcoholism on production of,
609
of neuralgia,
1218
relation of, to hysteria,
214
to mental diseases,
119
142
Physicians, responsibility of, in the formation of the opium habit,
649
668
Physiognomy of acute alcoholism,
588
of acute simple meningitis,
717
718
of delirium tremens,
628
of labio-glosso-laryngeal paralysis,
1170
of the opium habit,
654
of tubercular meningitis,
725-727
Physiological action of alcohol,
580
Physiology of dreams,
370
of spastic spinal paralysis,
865
of speech,
567
of tabes dorsalis,
840
of the vaso-motor neuroses,

1242
Pia mater, cerebral, chronic inflammation of (chronic cerebral

meningitis),
721
Congestion of,
715
Symptoms, morbid anatomy, and treatment,
716
Inflammation of (acute leptomeningitis),
716
Diagnosis and pathological anatomy,
719
Duration and course,
718
Etiology and synonyms,
716
Prognosis,
720
Symptoms,
717
Treatment,
720
Bleeding in,
720
Counter-irritation, use,
721
Diet in,
721
Morphia, chloral, bromides, etc., use in,
721
Quinia, use in,
721
Pigment-scales and flakes, as a cause of capillary embolism,
988
Pilocarpine, use, in myxœdema,
1273
Piscidia, use, in alcoholism,
645
Pleuræ, disorders of, in chronic alcoholism,
610
Pneumonia, in alcoholism,
609
Points douloureux, in neuralgia,
1213
Poisoning of blood, influence on causation of infantile paralysis,
1151
Polyneuritis,
1195

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Context of Business Understanding the Canadian Business

Copyright © 2011 by Nelson Education Ltd. 201

8. Which of the following statements about HR demand forecasting is MOST accurate?

202 Copyright © 2011 by Nelson Education Ltd.

12. What might recruitment involve?

Copyright © 2011 by Nelson Education Ltd. 203

17. Which of the following is a type of on-the-job training?

18. Which of the following would occur during on-the-job-training?

20. Which of the following describes an apprenticeship?

21. Which of the following is the primary benefit of on-the-job training?

204 Copyright © 2011 by Nelson Education Ltd.

25. Which of the following BEST describes programmed instruction?

Copyright © 2011 by Nelson Education Ltd. 205

29. What is the first step in performance planning and appraisal?

206 Copyright © 2011 by Nelson Education Ltd.

Copyright © 2011 by Nelson Education Ltd. 207

41. Which of the following BEST describes collective bargaining?

208 Copyright © 2011 by Nelson Education Ltd.

Copyright © 2011 by Nelson Education Ltd. 209

210 Copyright © 2011 by Nelson Education Ltd.

Copyright © 2011 by Nelson Education Ltd. 211

58. What is the final stage in a typical employee grievance procedure?

212 Copyright © 2011 by Nelson Education Ltd.

Copyright © 2011 by Nelson Education Ltd. 213

69. Which of the following is an example of a trend in human resource management?

ANS: T PTS: 1 REF: 10-292 OBJ: 1

2. A study of the tasks required to do a job well is called a job analysis.

ANS: T PTS: 1 REF: 10-294 OBJ: 1

214 Copyright © 2011 by Nelson Education Ltd.

ANS: T PTS: 1 REF: 10-294 OBJ: 1

ANS: F PTS: 1 REF: 10-294 OBJ: 1

5. The internal labour market is made up of all employees in an industry.

ANS: T PTS: 1 REF: 10-296 OBJ: 2

ANS: T PTS: 1 REF: 10-296 OBJ: 2

ANS: F PTS: 1 REF: 10-297 |10-298

ANS: T PTS: 1 REF: 10-298 OBJ: 3

ANS: F PTS: 1 REF: 10-298 OBJ: 3

10. Mentoring is a form of off-the-job training.

ANS: F PTS: 1 REF: 10-300 OBJ: 4

ANS: T PTS: 1 REF: 10-301 OBJ: 5

ANS: T PTS: 1 REF: 10-301 | 10-302

Copyright © 2011 by Nelson Education Ltd. 215

ANS: F PTS: 1 REF: 10-303 | 10-303

ANS: T PTS: 1 REF: 10-305 OBJ: 7

ANS: F PTS: 1 REF: 10-305 OBJ: 7

ANS: T PTS: 1 REF: 10-305 OBJ: 7

ANS: F PTS: 1 REF: 10-305 OBJ: 7

ANS: T PTS: 1 REF: 10-305 OBJ: 7

ANS: T PTS: 1 REF: 10-307 OBJ: 7

ANS: T PTS: 1 REF: 10-307 OBJ: 7

ANS: T PTS: 1 REF: 10-307 OBJ: 7

ANS: T PTS: 1 REF: 10-309 OBJ: 7

216 Copyright © 2011 by Nelson Education Ltd.

ANS: F PTS: 1 REF: 10-309 OBJ: 7

ANS: F PTS: 1 REF: 10-311 OBJ: 9