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Chapter 7—Global Marketing Research
TRUE/FALSE
1. A report that utilizes data to determine the size of a market and the needs of potential consumers is
called a market study.
2. Competitive studies can provide insight into competitor behavior⎯both domestic and foreign.
3. International market research is made easier due to vast similarities in consumer needs and
government regulations.
4. Concept tests and test marketing are some of the types of research that are conducted to gain insights
into a company's product policy.
5. Market research should not influence product development because consumers do not know what they
need.
6. China undertook an economic census and questioned business owners about production, sales and
profits.
7. The comparison of research findings from one country to another is hindered by the general difficulty
of establishing comparability and equivalence among research data.
8. The four steps of the market-research process (in chronological order) include defining the problem
and developing research objectives, determining the sources of information, collecting and analyzing
data from primary and secondary sources, and analyzing the data.
10. The emic research approach assumes that a research question developed in one culture can be more or
less translated for use in another cultural context. The main benefit of using secondary data is its cross-
cultural comparability.
11. The emic research approach focuses on understanding each local context from its own cultural frame
of reference.
12. The etic research approach focuses on understanding each local context from its own cultural frame of
reference.
14. It Saudi Arabia, mixed-gender focus groups are prohibited, but in Egypt they are recommended.
15. While estimating the demand for products, marketers need to understand the different ways the
product can be used in different markets.
16. Secondary data is data that has been previously collected and is readily available.
17. Lack of necessary data and timeliness of data hinder the use of secondary information sources for
research purposes.
19. The main benefit of using secondary data is its cross-cultural comparability.
21. Primary data are collected specifically for the purpose of the research study and are useful in making a
specific marketing decision.
22. In back translation, two or more translators translate the questionnaire simultaneously.
23. Parallel translation was developed to solve the common problems associated with back translation.
24. Data collection methods vary from country to country due to differences in privacy laws and local
culture.
25. Company executives lead focus groups to influence the potential customers.
27. Probablistic sampling assumes no prior list of names or residences exists for researchers to use to
survey a target population.
28. Non-probablistic sampling assumes no prior list of names or residences exists for researchers to use to
survey a target population.
ANS: T PTS: 1 DIF: Moderate REF: p. 203
NAT: Analytic
29. Quota sampling would be appropriate for Hong Kong and India.
30. Quota sampling would be appropriate for Japan and South Korea.
31. Quota sampling would be appropriate for the Arab gulf States.
32. Understanding competition helps companies estimate the market share to be gained and assess future
threats.
33. The development of an independent marketing research industry in Latin America has been stymied by
poor enforcement of intellectual property laws.
34. An integrated marketing information system will aid in better communication between partners
thereby boosting revenue.
35. A global firm should not outsource its international marketing research.
MULTIPLE CHOICE
5. The research approach that assumes that a research question developed in one culture can be more or
less translated for use in another cultural context is called
a. entopic
b. extopic
c. emic
d. etic
ANS: D PTS: 1 DIF: Difficult REF: p. 195
NAT: Analytic
6. The research method that focuses on understanding each local context from its own cultural frame of
reference is called
a. entopic
b. extopic
c. emic
d. etic
ANS: C PTS: 1 DIF: Difficult REF: p. 195
NAT: Analytic
10. One of the shortcomings associated with the use of secondary data is
a. it is very expensive to obtain.
b. data may not be timely.
c. sample selection is difficult.
d. All of the above.
ANS: B PTS: 1 DIF: Easy REF: p. 196-197
NAT: Analytic
11. Which countries would be most likely to have the most reliable statistics?
a. Australia and Canada
b. Spain and Belgium
c. Italy and Spain
d. China and Nigeria
ANS: A PTS: 1 DIF: Easy REF: p. 197
NAT: Analytic
12. Secondary data is usually more available and reliable in ____ countries.
a. developing
b. developed
c. masculine
d. feminine
ANS: B PTS: 1 DIF: Easy REF: p. 197
NAT: Analytic
15. In which country would a global marketer most likely have difficulty collecting secondary data?
a. United States
b. Bolivia
c. Germany
d. Japan
ANS: B PTS: 1 DIF: Moderate REF: p. 197
NAT: Analytic | Diversity
17. The process of translation in which the questionnaire is translated from the home language to the
foreign language and back to the home language is known as ____ translation.
a. reverse
b. back
c. forward
d. loop
ANS: B PTS: 1 DIF: Easy REF: p. 202
NAT: Analytic
25. The U.S. Safe Harbor Framework was established to help U.S. firms
a. fight unfair trade practices.
b. understand Foreign Corrupt Practices Act (FCPA).
c. comply with European standards of data privacy.
d. act effectively if their managers are kidnapped abroad.
ANS: C PTS: 1 DIF: Moderate REF: p. 205
NAT: Analytic
27. In which country does the government control what can be asked in focus groups?
a. United States
b. China
c. Vietnam
d. Both b and c
ANS: D PTS: 1 DIF: Moderate REF: p. 201-202
NAT: Analytic | Diversity
28. Comparability of studies across cultures can be made difficult due to respondents trying to guess the
answer the interviewer wants to hear. This leads to what kind of bias?
a. Scalar bias
b. Metric bias
c. Courtesy bias
d. Guess bias
ANS: C PTS: 1 DIF: Moderate REF: p. 202
NAT: Analytic
30. The development of an independent marketing research industry in Latin America has been stymied by
a. market volatility.
b. poor enforcement of intellectual property laws.
c. a & b
d. None of the above
ANS: C PTS: 1 DIF: Moderate REF: p. 208 | p. 209
NAT: Analytic
31. To assess clients worldwide and to ensure products and services are designed with clients in mind,
marketing information systems should be
a. integrated and standardized.
b. localized and standardized.
c. integrated.
d. localized.
ANS: A PTS: 1 DIF: Moderate REF: p. 209-210
NAT: Analytic
32. GlobalNOW!, a management consulting company, is debating whether or not they should set up a
subsidiary in Germany. They ask their marketing research department to prepare a(n) ____ study, a
report on the political, economic, social-cultural, and legal characteristics of the German market.
a. competitive
b. differentiation
c. environmental
d. market
ANS: C PTS: 1 DIF: Moderate REF: p. 192
NAT: Reflective KEY: Application Questions
33. Proctor & Gamble is thinking about bringing a new detergent product to the Ukrainian market. They
ask Ipsos, their marketing research supplier, to determine the size of the market and the clothes-
washing needs of Ukrainian consumers. Proctor & Gamble requested a(n) ____ study from their
marketing research supplier.
a. competitive
b. differentiation
c. environmental
d. market
ANS: D PTS: 1 DIF: Moderate REF: p. 192
NAT: Reflective KEY: Application Questions
34. IKEA commissions a study on the Egyptian furniture market, including information about locally and
foreign-owned furniture producers. IKEA has commissioned a(n) ____ study.
a. competitive
b. differentiation
c. environmental
d. market
ANS: A PTS: 1 DIF: Difficult REF: p. 192
NAT: Reflective KEY: Application Questions
35. Which of the following type(s) of research is done to provide insight into a company's product
decisions?
a. Focus groups to generate ideas for new products
b. Test marketing
c. Concept testing
d. All of the above
ANS: D PTS: 1 DIF: Difficult REF: p. 193
NAT: Reflective KEY: Application Questions
36. Which of the following type(s) of research is done to provide insight into a company's distribution
decisions?
a. Price sensitivity studies
b. Surveys of consumer attitudes toward different store types
c. Surveys of media habits
d. All of the above
ANS: B PTS: 1 DIF: Moderate REF: p. 193
NAT: Reflective KEY: Application Questions
37. In Saudi Arabia, Western researchers must resort to recruit market research study participants via word
of mouth. This sampling technique is called ____ sampling.
a. friendly
b. voice
c. snowball
d. probability
ANS: C PTS: 1 DIF: Moderate REF: p. 206
NAT: Analytic | Diversity KEY: Application Questions
38. GlobalNOW!, a management consulting company, is debating whether or not they should set up a
subsidiary in Germany. They ask their marketing research department to prepare a report on the
political, economic, social-cultural, and legal characteristics of the German market. The marketing
research department bases their report on data found on the Internet, in periodicals, and reports
published by the German embassy, the Economist Intelligence Unit, and the U.S. Department of
Commerce. The marketing department has been asked to prepare a(n) ____ study based on ____
research.
a. environmental; secondary
b. market; secondary
c. competitive; primary
d. complementary; primary
ANS: A PTS: 1 DIF: Difficult REF: p. 192 | p. 195
NAT: Reflective KEY: Application Questions
39. Proctor & Gamble is thinking about bringing a new detergent product to the Ukrainian market. They
ask Ipsos, their marketing research supplier, to determine the size of the market and the clothes-
washing needs of Ukrainian consumers by conducting a national consumer telephone survey. Ipsos has
been asked to conduct a(n) ____ study based on ____ research.
a. environmental; secondary
b. market; primary
c. competitive; secondary
d. complementary; primary
ANS: B PTS: 1 DIF: Difficult REF: p. 192 | p. 195
NAT: Reflective KEY: Application Questions
40. An expensive Brazilian restaurant chain is considering entering into the competitive Los Angeles
restaurant market. They consult US census data to determine the number of households in Los Angeles
earning more than US$100,000. The restaurant has utilized ____ data.
a. isosceles income
b. courtesy
c. primary
d. secondary
ANS: D PTS: 1 DIF: Moderate REF: p. 195
NAT: Reflective KEY: Application Questions
41. An American retailer conducts a survey of Iranian youth to assess their awareness of and attitudes
toward American brands. The retailer has gathered ____ data.
a. isosceles income
b. courtesy
c. primary
d. secondary
ANS: C PTS: 1 DIF: Moderate REF: p. 195
NAT: Reflective KEY: Application Questions
42. Uncertainty about data accuracy, lack of data comparability, and unavailability of necessary data are
all problems with ____ data.
a. courtesy
b. Shuifen
c. concept
d. secondary
ANS: D PTS: 1 DIF: Difficult REF: p. 197
NAT: Reflective KEY: Application Questions
43. A market research analyst determines the number of replacement tires that will be needed in the
Shanghi market by counting the number of automobiles that travel on Shanghi roads. This is an
example of which type of inferential market assessment analysis?
a. Related products
b. Relative market size
c. Demand pattern analysis
d. Shuifen analysis
ANS: A PTS: 1 DIF: Difficult REF: p. 198
NAT: Reflective KEY: Application Questions
44. Yoshinoya, a Japanese fast-food company, is preparing to open its first location in Canada. Yoshinoya
has been operating in the United States for several years. They know that on average, a new location in
the United States yields approximately $850,000 per year in annual sales. They estimate that the new
Canadian location will yield about 1/10 less in annual sales since Canada's GNP is about 1/10 of the
GNP of the United States. This is an example of which type of inferential market assessment analysis?
a. Related products
b. Relative market size
c. Demand pattern analysis
d. All of the above
ANS: B PTS: 1 DIF: Moderate REF: p. 198
NAT: Reflective KEY: Application Questions
45. Ahmet Kirca composes a focus group protocol that will assess Turkish women's attitudes toward a new
detergent brand. Ahment has just created a(n) ____.
a. parallel translation
b. analysis of inference
c. research instrument
d. data collection quota
ANS: C PTS: 1 DIF: Moderate REF: p. 202
NAT: Reflective KEY: Application Questions
46. Paul Kolesa hires three Spanish translators to help him with his dissertation research project. Each
translator translates his English-language questionnaire independently from English to Spanish. Then
they meet to compare translation, resolving any differences between their translations. Paul Kolesa
then administers the final translation to his Spanish-speaking research sample. Paul's translators have
conducted a(n) ____ translation.
a. parallel
b. differential
c. back
d. holistic
ANS: A PTS: 1 DIF: Moderate REF: p. 202
NAT: Reflective KEY: Application Questions
47. Anna Vischtung, who is fluent in German and English, composes the survey in English (version A).
She hires a first translator to translate the survey from English to German (version B). She hires
another translator to translate the document from German back into English (version C). She then
compares the two English versions (version A and version C). Anna has conducted a(n) ____
translation.
a. obstructed
b. parallel
c. back
d. tiered
ANS: C PTS: 1 DIF: Difficult REF: p. 202
NAT: Reflective KEY: Application Questions
48. Gretchen Renner acquires a list of all Turkish textile exporters in Istanbul from the Textile Association
of Istanbul. She uses this list to draw a random sample. Each exporter in the sample is asked to
participate in a face-to-face survey. Gretchen's list is also known as a(n) ____.
a. sampling frame
b. selection manifest
c. sample tier
d. participation possibility frontier
ANS: A PTS: 1 DIF: Moderate REF: p. 203
NAT: Reflective KEY: Application Questions
49. Existing infrastructure and lack of available information often substantially interfere with attempts by
marketers to use probability samples in their research in ____ countries.
a. developed
b. developing
c. English-speaking
d. masculine
ANS: B PTS: 1 DIF: Moderate REF: p. 203
NAT: Reflective KEY: Application Questions
50. Phone interviews are rare in ____ countries, and data collectors must often intercept respondents in the
streets.
a. developed
b. developing
c. English-speaking
d. masculine
ANS: B PTS: 1 DIF: Moderate REF: p. 203
NAT: Reflective KEY: Application Questions
51. The same customer survey is used by Toyota in Brazil and Japan. The survey gauges customer
satisfaction via the use of a 10-point scale, where 1 indicates that the customer is "extremely
dissatisfied" and 10 indicates that the customer is "extremely satisfied." A Brazilian consumer feels
that he is marginally satisfied, so he circles the answer "8." A Japanese customer who is
enthusiastically satisfied circles the answer "8." This example illustrates that there are often cross-
cultural differences in ____.
a. courtesy bias
b. parallel translation
c. scalar equivalence
d. scale frames
ANS: C PTS: 1 DIF: Difficult REF: p. 206
NAT: Reflective KEY: Application Questions
52. A taste test is administered in Mexico. An experienced international market researcher is concerned
that respondents may say they like the product even if they did not. The researcher is concerned with
possible ____, which is common in Mexican culture.
a. courtesy bias
b. benchmarking
c. analysis of inference
d. scalar equivalence
ANS: A PTS: 1 DIF: Difficult REF: p. 206
NAT: Reflective KEY: Application Questions
53. Eight women are invited by a market research company to participate in a group discussion about a
new skincare product produced by Estée Lauder. A moderator leads the group discussion.
Representatives from the Estée Lauder company watch the group discussion in the next room through
a one-way mirror. The group discussion is called a(n) ____ study.
a. observation
b. focus Group
c. survey
d. consumer ethnography
ANS: B PTS: 1 DIF: Moderate REF: p. 200 | p. 201
NAT: Reflective KEY: Application Questions
54. In Japan, it is often difficult to get focus group participants to criticize a potential product due to ____,
common in Japanese culture.
a. benchmarking
b. scalar equivalence
c. courtesy bias
d. polychronic behavior
ANS: C PTS: 1 DIF: Moderate REF: p. 206
NAT: Reflective KEY: Application Questions
55. Focus groups in Thailand, Malaysia, and Indonesia typically show up late⎯if at all⎯for focus groups
due to their countries' ____ culture.
a. high power distance
b. low uncertainty avoidance
c. polychronic
d. low context
ANS: C PTS: 1 DIF: Moderate REF: p. 200 | p. 201
NAT: Reflective KEY: Application Questions
56. A focus group consisting of eight women in Brazil can take an hour longer than a similar focus group
in the United States due to the considerable time participants invest up front in getting to know one
another. After all, introductory chats are common in ____ cultures.
a. monochronic
b. high-context
c. low power distance
d. feminine
ANS: B PTS: 1 DIF: Difficult REF: p. 201
NAT: Reflective KEY: Application Questions
57. Kraft Foods wants to learn more about how Bulgarian women shop for cheese. They set up a video
camera in Bulgarian grocery stores near the cheese counter. Market researchers then use the video data
to assess the role of shelf-placement and packaging in the women's cheese purchase decision-making
process. This is an example of a(n) ____ study.
a. focus group
b. survey
c. analogy
d. observation
ANS: D PTS: 1 DIF: Moderate REF: p. 201
NAT: Reflective KEY: Application Questions
59. The pharmaceutical firm Merck decided to rejuvenate its Japanese subsidiary. It noticed that its
competitors were focusing their production and marketing efforts on a smaller number of drugs in
order to achieve increased efficiencies. Merck decided that they needed to do the same thing. This is
an example of ____.
a. consumer ethnography
b. proxy inference
c. benchmarking
d. focus grouping
ANS: C PTS: 1 DIF: Difficult REF: p. 207
NAT: Reflective KEY: Application Questions
60. Proctor & Gamble is thinking about bringing a new detergent product to the Ukrainian market. They
ask Ipsos, their marketing research supplier, to determine the size of the market and the clothes-
washing needs of Ukrainian consumers by conducting a national consumer telephone survey. This is
an example of ____.
a. outsourcing research
b. endogenous research
c. heterogeneous research
d. interactive research
ANS: A PTS: 1 DIF: Moderate REF: p. 207
NAT: Reflective KEY: Application Questions
COMPLETION
1. Of the three broad areas of marketing research, ____________________ deals with determining the
size of a market and the needs of potential customers.
4. The research approach that assumes that a research question developed in one culture can be more or
less translated for use in another cultural context is called the ____________________ approach.
ANS: etic
5. The research method that focuses on understanding each local context from its own cultural frame of
reference is called the ____________________ approach.
ANS: emic
6. A translation technique in which two or more translators translate a questionnaire, compare their
translations, and resolve any differences between their translations is called ____________________.
8. The technique of collecting market research data by using a few select individuals to discuss the
product is known as a(n) ____________________.
9. While collecting surveys, ____________________ bias arises when respondents attempt to guess the
answer the interviewer wants to hear and reply accordingly.
ANS: courtesy
Lagos, 51, 63, 71-75, 76, 83, 84, 91, 110, 195, 203, 218
Land, Nigerian tenure of, Introduction, 83-84, 117, 140-144.
(See under British policy.)
and Natives’ Rights Proclamation, 143
legislation in Northern and Southern Nigeria, 188
Lander, Richard, 45
Lever Bros., Ltd., 54
Life, preservation of national, 151-154
Lignite, 175-176
Liquor traffic, problem of, 66, 245-261
Liruei-n-Delma, 177
Liruei-n-Kano, 121, 177, 178
Loko, 183
Lokoja, 46, 94, 97, 110, 163, 171, 203
Lugard, Sir Frederick, 46, 123, 131, 134, 136, 142
MacGregor Laird, 46
Merchants, British, 95, 96, 153, 172-174, 227, 243
Mining Development, 175-183.
(See under Tin and Bauchi.)
Minna, 195
Moor, Sir Ralph, 58
Mungo Park, 45
Muri, Province of, 138, 170, 177, 202-203
Zaria, Province and Emirate of, 167, 202-203, 229, 236, 237,
241
city of, 35, 46, 127, 237-238
Emir of, 39, 40
Court fool of, 38
learned families of, 100
old pagan customs of, 157
missionaries in, 153
Zinder, 239, 241
Zungeru, 148, 191, 195, 202
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