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(Download PDF) Retail Management A Strategic Approach 13th Edition Berman Solutions Manual Full Chapter
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Retail Management: A Strategic Approach, 13e (Berman/Evans/Chatterjee)
Chapter 7 Identifying and Understanding Consumers
In hard times, marginal retailers will have a very difficult time surviving. Reduced
customer spending, high unemployment, falling values of retirement plans, and lowering
real estate values pose special challenges to retailers. Successful strategies need to be
based on low overall costs, a focus on a highly targeted audience, distinctive
merchandise, and on high levels of customer service.
2. Analyze the global population data in Table 7-1 from a retailing perspective.
Table 7-1 provides a wealth of information that is very useful for retailers. Many uses of
the data are as follows: The age distribution data allow retailers to gauge their approach
to a consumer base of a particular country. A retailer that sells products geared for the
elderly may not want to enter a country where a low percentage of the population is 65
and older. A retailer selling children’s clothing may wish to invest in business in a
country with a rapidly growing population and a high population distribution of newborns
to 14-year-olds. The literacy rate data are useful in determining how a retailer’s
promotional messages are conveyed to the market. For example, in countries with low
literacy rates, consumers may be better reached through using symbolic language rather
than written words. Population growth rate can also give a retailer insight into growth
prospects.
3. How could a self-service frozen yogurt chain use the U.S. population data presented in
Table 7-2?
A self-service frozen yogurt chain can use the U.S. population demographics to help
determine its potential market in each region. Important data include each area’s percent
of U.S. household income, percent of U.S. population, population by broad age groupings
and population density, and areas with greater population density.
The frozen yogurt chain can focus on areas with high population density (this may attract
more customers per store) and areas with younger populations (these may include more
do-it-yourselfers).
4. Explain how a retailer selling expensive bicycles could reduce the six types of perceived
risk.
5. Why is it important for retailers to know the difference between needs and desires?
In marketing products to customers, retailers must know in which category their product
falls so that they may understand the connection between the attributes of their product
and the expectations of their buyers. Retailers must understand that consumers who
perceive they need certain products will likely purchase them. They must understand that
products that are desired but not needed might be promoted in such a manner that
consumers are coaxed into buying them anyway. Retailers must understand that the
behavior at the point of sale of a “need” may be tied to attributes such as price or value.
However, consumer behavior at the point of sale of a “desired” product might be a
function of the “trendy” attributes of a product rather than the price. Retailers need to
learn what motivates consumers to buy or not buy their product and react to this by
positioning the product appropriately.
6. Why do some consumers engage in outshopping? What could be done to encourage them
to shop closer to home?
Cross-shopping has some advantages to retailers who carry items that other types of
retailers specialize in. Cross-shoppers may elect to always buy milk at the closest
possible store that is convenient at the time of need. This means that the 7-Eleven may
get the sale on days between full grocery shopping trips, but the grocery store may get the
sale on shopping days.
2
The danger for retailers lies in losing their identity by attempting to be every person’s
one-stop shopping environment. There is a point of diminishing returns where competing
stores may blur their distinction between one another to where it reduces the consumer’s
identification with the establishment. Cross-shopping also may support healthy
competition because it offers the consumer the opportunity for price comparisons
between stores.
8. Describe how the consumer decision process would operate for these goods and services.
Include “what” and “where” in your answers: a smartphone, a lawn-care service, and an
everyday watch. Which elements of the decision process are most important to retailers in
each instance? Explain your answers.
Smartphone
A beginning college student wants a smartphone prior to starting college but is unsure of
the most appropriate make and model. His/her parents offer to purchase a unit for $200 or
less as a going away present. The student evaluates several models using in-store
demonstrations, through Web sites reviews, and through ads in a local newspaper. A
$100 model (including a one-year extended warranty) is purchased at Best Buy.
This consumer’s emphasis is on problem awareness and information search. The retailer
should advertise to multiple market segments and carry a wide selection of brand names,
and models and carriers.
Lawn-Care Service
A homeowner realizes that cutting the lawn and shrubs is far from being enjoyable. He
also fears using high school students because they may get hurt on his property. He asks
several neighbors to tell him how satisfied they are with their lawn service. Multiple
neighbors enthusiastically recommended the same service. The homeowner also looked
at his/her lawn and shrubs to determine the quality of spraying for specific diseases as
well as fertilizer application.
Everyday Watch
A young college graduate student needs a replacement watch for his old model that no
longer keeps accurate time. She wants a model that is quartz, that is a well-known brand,
and is attractive. She prefers buying a watch from Amazon.com due to its selection,
pricing, and two-day delivery.
The consumer’s emphasis is on information search as well as the ease of purchase (no
parking, waiting on lines, etc.)
9. Differentiate among the three types of impulse purchases. Give an example of each.
3
Unplanned substitution purchases occur when a consumer intends to buy a specific brand
of a good or service but changes his or her mind about the brand after coming into
contact with a retailer. The ice-cream consumer sets out to purchase Häagen-Dazs ice
cream, but purchases Ben & Jerry’s ice cream because of price, flavor, or unavailability
of the Häagen-Dazs preferred flavor.
10. Contrast the mass market approach used by a supermarket with the concentrated
marketing approach used by a health food store. What is the key to each firm succeeding?
The health food store offers specialized merchandise with higher price levels. This store
appeals to a specific market niche. Word-of-mouth is very important. This retailer relies
on those customers who desire high-quality produce, organic produce, fruit baskets, /or
desire fruits and vegetables that are out of season.
11. Visit a nearby Modell's store or look at its Web site (www.modells.com) and then
describe its target market strategy.
Modell's caters to multiple target markets using a differentiated retailing strategy. Its
segments include footwear, apparel (traditional and team-based), fitness, and sports.
Common to all of its target market consumers is the need for high levels of customer
support.
12. Why is it valuable for retailers to understand the complexity of the standard-of-living
concept?
For foreign markets, this measure gives a retailer a good perspective as to how many
people in a market can afford to purchase a good or service (the depth of demand).
For U.S. markets, this measure can be used to assess the relative standard of living, the
affordability of various products, and the amount of relative disposable income. The
retailing strategy used for a product should be different for products that take a high
percentage of a consumer’s buying power versus one that takes a low percentage of the
consumer’s buying power.
I judgement of God upon the wicked, and his mercy towards the
godly. The object of his judgement are the Cities of Sodome
and Gomorrha; the manner is, by fire, which is intimated in these
words, turned into ashes. The degree is, in their utter overthrow; the
end and use is, to warne those that should after live ungodly. For
such judgements are ensamples not of a wicked life, but of the
condemnation that hangs over the heads of those that live ungodly;
and so they are ensamples to move men, not to do the like; but to
take heed lest if they do after the like manner, they suffer also after
the like manner.
For as in the first example there was the dignity of the Angels, in
the second the multitude of men, so also in this place society and
policy; and Cities that were so noble, Sodome and Gomorrha. For
they were Cities that were brought into government, they had Kings,
Genesis 14.2. This Doctrine is propounded, and proved, Proverbs
11.21. & in 16.5. it is repeated.
Vse. This may serve for admonition, that sinners should not
therefore think themselves safe, because they have escaped one
judgement; for when they are farthest off from one evil, another is
ready to fal upon them, Amos 5.19.
Vse 1. This may serve to admonish us, so much the more to take
heed, that we give no scandal unto others, or to be an example in
sin.
Besides those that are common unto Lot with the example of
Noah, there are these Doctrines to be observed.
Vse 1. This may serve to refute the Papists and others, who as
soone as they reade that any one is called righteous in the
Scriptures, presently conclude that a man may fulfill the whole law,
and stand upon his own merits before God.
2. To comfort the godly, who sometimes fall through infirmity. For
if they continually labour to please God, God in mercy accounts them
righteous.
Vse 1. This may serve to refute those, that when they sinne put
the fault upon others with whom they live, as if they could not be
godly because others are wicked.
The Analysis.
2. To admonish us, to use all diligence, and to search out all the
arguments that may be, to edifie our selves in this faith.
This is gathered therehence, that here they are called godly, who
before in the example of Noah and Lot, were called righteous.
Vse. This may serve to admonish us, not to rest or please our
selves in any righteousnesse, that is separated from true piety
towards God.
Doctrine 4. God doth very well know how to performe all those
things that he hath either promised to the godly, or threatned to the
wicked.
Vse. This may serve to admonish us, not to judge of the event of
these things, or of the successe of the godly or the wicked,
according to those things that we see, but to referre all these things
unto the knowledge and wisdome of God, resting upon the beliefe of
those things which he hath promised.
Verse 10. But chiefly them that walk after the flesh in the lust of
uncleannesse, and despise government: presumptuous are
they, selfe-willed: they are not afraid to speak evill of dignities.
The Analysis.
This is gathered from these words; But chiefly them that walke.
Reason 1. Because the act of sin doth not so much condemn as
the habit of sin; like as on the contrary, the habit of any vertue doth
much more commend a man, then any particular act, though it be of
great note.
Use. This may serve to refute and condemne those, that take
little or no care at all, about their thoughts or inward affections, so
that they can any way excuse their outward words and deeds. 2. To
admonish us, therefore to watch over our inward affections and
thoughts. For this is the property of a true Christian. Those that are
out-side Christians, look only unto outward things; they that do
inwardly and in heart feare God, are no lesse carefull of their inward
thoughts then they are of their outward words.
Reason. Because they do in their nature also defile the body and
person of a man. But all sins do also defile the soul of man, because
they leave a blemish behind them, which makes the soul of the
sinner deformed, and lesse pleasing unto God, Matthew 15.20. This
is it which was heretofore signified in the Ceremoniall Law by all
those uncleannesses, separations, washings, and purgings, which
are so frequently spoken of by Moses. This also is that, which is
intimated unto us in Baptisme.
Use 1. This may serve to condemn those, that do not only take
delight in their sins, but also seeme to boast of them, as if they
should glory in their own dung.
Vse 1. This may serve to refute the Anabaptists and those that
tread in the steps of such hereticks, whiles they maintaine that the
civill Magistrate is clean contrary to Christian religion.
The Analysis.
T hat the Apostle may aggravate that sin, which he had laid to
charge of the false teachers in the former words, he makes a
comparison betwixt them and the Angels, such as is made, verse 9.
and the 10. But in this comparison there is contained a two-fold dis-
similitude, namely, of their condition, and their actions. Their
condition, because the Angels are high and mighty, but these men
were of a low mean condition. Their actions, because the Angels
abstained from speaking evill of dignities, but these men gave their
minds unto it. The former dis-similitude is set forth by a kind of
inequality, of greater and lesser, because there is indeed a very
great inequality, but this dis-similitude ariseth from the inequality.
Both parts of the comparison are disposed in a discreet axiom as it
were to this sense. Although the Angels do farre exceed these
dignities in power, yet they do not speak evill of them; but these men,
although they be far inferiour unto them in power, yet they fear not to
speak evill of them.
Reason 1. Because his sin is the greater, that is drawn unto sin
upon the lighter occasion or smaller temptation.
Vse. This may serve for the comfort of the faithfull, because God
hath given the Angels a speciall charge over them, so that they are
said to pitch their tents about them.
Vse. This may serve to admonish us, therefore the more carefully
to beware of sin; both because we are bound by the Law at least as
well as they, and also because otherwise we cannot have those
good and powerful ministring Spirits to take care of us.
Verse 12. But these as naturall bruit beasts, made to be taken and
destroyed, speak evill of the things that they understand not,
and shall utterly perish in their own corruption.
The Analysis.
Doctrine 2. The fountaine of all this sin and misery is the want
of a right and spirituall judgement.
Vse. This may serve to convict and condemne many, that seeme
unto themselves to be excellent men.
Doctrine 4. Such men do corrupt also whatsoever naturall
goodnesse they have in them.
Vse. This may serve to admonish us, therefore to hate and detest
such courses.
Vse. This may serve to admonish us, to flye from all corruption,
as we would from the snares of eternall death.
Verse 14. Having eyes full of adultery, and that cannot cease from
sin, beguiling unstable soules; an heart they have exercised with
covetous practises, cursed children.
The Analysis.
A fter that description of these men, which was set down in the
three fore-going verses, here in the beginning of this 13 verse,
is againe repeated that just punishment which they must expect:
they shall receive the reward of unrighteousnesse. Then he makes a
new description of the same men, that they might wax the more
fierce if it were possible. And he describes them by three chiefe
vices, 1. By the luxury, whereunto they gave their minds. 2. By their
uncleannesse, 3. By their covetousnesse. Their luxury is set forth
and aggravated, 1. By the adjunct of pleasure. 2. By the adjunct of
time, that it was in the day time. 3. By the effect, that they did by this
means, as spots and blemishes, defile not only themselves, but also
those with whom they were conversant. Of which effect also he
shewes the cause in another effect, that deceiving was joyned with
this luxury. Their uncleannesse is described, 1. By the helping
causes or instruments, in these words: Having eyes full of adultery.
2. By the adjunct of constancy, because they cannot cease from sin.
3. By the effect, beguiling unstable soules. Their covetousnesse is
explained, 1. By the primary subject of it, in these words, the heart,
there it was seated. 2. By the adjunct of custome, in these words, A
heart ♦exercised. Last of all, the end and summe of this description
is expressed, that they are accursed children.
This is gathered therehence, that the Apostle doth ever now and
then put in this, while he speaks of these mens sins.
Reason 1. Because these two are in Gods purpose and their own
nature knit together.
Vse. This may serve to condemne those, that take delight only in
the commemoration either of their own, or other mens sins.
Vse 1. This may serve to instruct us, not to account such men
happy, as the multitude useth to do.