Latha M

Associate
Bangalore, Karnataka, India

+91 9900660667
Organized and dependable candidate successful at managing multiple priorities with a positive
attitude. Willingness to take on added responsibilities to meet team goals. Detailed- oriented team
player with strong organizational skills. Ability to handle multiple projects simultaneously with a high lathapujari7@gmail.com
degree of accuracy.

EXPERIENCE SKILLS
Scrutinizing policy benefits
VFISLK, Bangalore, India
Adjudication documentation
Associate Claims Payment Processor | Life Claim Specialist
January 2022 – present US state reports review
Disability Review
- Verifying the Insured enrollment with the initial death information intake process Loan documentation Loan
- Scrutinizing policy benefits with the system records and documents received from the family processing
- Follow up with the Beneficiary/Family for the additional required documents for the Cash book ledger
adjudication process maintenance
- Worked on the US state reports, experience on complicated scenarios of Divorce payments Problem-solving Process
- Enhanced knowledge on foreign death payment-Wire Transfer improvement Team
leadership Onboarding
- Experience working with the multiple projects simultaneously, Handling more than 6 queues
Mentoring
(Including disability claims)
Mail handling
- Examining the Death coding on the application to ensure stop auto premium deductions
Multitasking ability
- Exceptional contribution on customer satisfaction on timely payments, Expediting
payments. Paying approximately 100-150 beneficiaries PM Pre-underwriting
- Played a vital role with the operation cash team on the release of payments on daily basis Loss Mitigation
- Assumed a leadership role by proficiently training and mentoring new team members,
ensuring seamless onboarding
- Active participation on Project Sows TECHNICAL SKILLS
- Actively participated on Business process overview Windows 10
Basics, MS Office

Sankalpa Samrudhi Co-operative bank, Raichur, India EDUCATION

Cashier, Loan Documentation Processor • BCOM from Shree’s B.com College
April 2019 - October 2020 Raichur with 87.66% (2017)
• University topper for the
year 2017
- Handling the Cash receipts and Cash Payments
• Higher Secondary from Veerashaiva
- Maintaining the Cash book ledger PU College Raichur with 90.16% (2014)
- Scrutinizing the loan applications and verification of documents manually • SSLC from Govt High School Y. Camp
- Examining the customer ability to repayment of the loan Raichur with 85.60% (2012)

- Visiting the customers physical address on loan sanction verification (If required)
CERTIFICATION
- Managing the annual board of directors meeting and keeping the manual records 1. Loma 281 and Loma 291
- Annual Plannings on Rate of interest on bank accounts and loans 2. Half yearly best performer
award
- Handled the critical situations on loan recovery

PERSONAL DETAILS
Infosys BPM, Pvt Ltd, Bangalore, India
Language Proficiency: English, Kannada,
Process Executive Telugu
September 2017 – February 2018 Address: Raichur- 584101

- HBCBSNJ, Cross Accumulation system automates the function of Cross Accum team whose work is to
keep account in balance where Deductible and Out of pocket dollars are shared amongst Horizon
(Medical) and Pharmacy Benefit Manager
- To build on a financial model specific to each member to identify the deductible limit, thereby measure,
whether the member has crossed the annual CPL (Central product Library) limit
- To work on refund calculation to arrive at the excess contribution made by the members towards their
Health Insurance plan
- To process the medical claims of members based on the plan contract and help make online payment
for approved cases
- Adjudicating the claims in order to release the payment

Loan service Representative:

- Handle tax-related documentation, bank Statements and Verification of Employment (VOE)
for pre-underwriting review and loss mitigation purposes.
- Validate customer-signed documents, meticulously assess modified terms and finalize
settlements/ closing procedures within the dynamic realm of loan modification.