CS3-A2-19 RECEPTION DUTIES IN THE SALON

Level 3 Diploma in Hairdressing

Ms Natalie Camenzuli
CS-A2-19 RECEPTION DUTIES IN THE SALON

Today’s lecture objective:

qTo understand the need for data protection within the reception area

Ms N Camenzuli
CS-A2-19 RECEPTION DUTIES IN THE SALON

‘Creating a databank’ within the hairdressing salon is another term

used for recording and storing the information that you need as to run
your services smoothly and professionally.

This can be done either Manually or Electronically.

Ms N Camenzuli
CS-A2-19 RECEPTION DUTIES IN THE SALON
Manual Information System
In a manual system we begin by creating a record card holding the required
information. The information we need to collect depends on the use we hope
to make of it at the next stage of the process, the analysis.

We can opt asking each client to complete a record card at the time of her
appointment.

Obviously, since you are not using an electroni system, you need to devise and
follow a system of:
Indexing
&
Filing
That allows easy reference. Ms N Camenzuli
CS-A2-19 RECEPTION DUTIES IN THE SALON
Electronic Information System

If you are storing information on a computerised system you need to devise

and follow a system of indexing and filing that allows easy reference.

The information on the cards can be fed into a computerised system.

Remember that the information inputted is subject to:

The General Data Protection Regulation (GDPR) (EU) 2016/679

and the
Data Protection Act (DPA), Cap. 586 of the Laws of Malta.

Ms N Camenzuli
CS-A2-19 RECEPTION DUTIES IN THE SALON
Electronic Information System

Several computerised salon management systems are currently available.

Below are listed some of the features they may include.

• A databank of client information

• Mailshot facilities
• Performance records of staff and salon services
• Current stock levels and ordering systems
• Management reports
• Automatic till reconciliation
• Daily till reports
Ms N Camenzuli
CS-A2-19 RECEPTION DUTIES IN THE SALON

Data Protection vs Client’s Appointment Book

When recording appointments, safety and security of client

information like:

• Name & Surname

• Contact number
• Date & Time

Should be taken into consideration since they can be used to identify

a person if their data falls into the wrong hands.
Ms N Camenzuli
CS-A2-19 RECEPTION DUTIES IN THE SALON

Data Protection Principles that Salon’s must comply with:

1) Any personal information should be handled justifiably and

legally.
2) Personal information should only be collected for explicit and
specific purposes that have been explicitly stated.
3) Personal data should be relevant and limited to what is
necessary.
4) It is crucial for personal information to be precise and current.
Any errors or outdated details could lead to potential issues or
misunderstandings. Therefore, it is essential to ensure that
personal data is always accurate and up-to-date.
Ms N Camenzuli
CS-A2-19 RECEPTION DUTIES IN THE SALON

Data Protection Principles that Salon’s must comply with:

5) It is imperative to ensure the confidentiality and security of
personal data. Any spelling, grammar, or punctuation errors
have been corrected.
6) It is crucial to ensure that personal data is not shared with
unauthorised individual's or organisations. It is essential to
maintain the confidentiality of personal information to prevent
any potential harm or misuse.
Ms N Camenzuli