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Full Download PDF of (Ebook PDF) in Mixed Company: Communicating in Small Groups and Teams 10th Edition All Chapter
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Knowledge: Learning the Rules
Skills: Showing, Not Just Knowing
Sensitivity: Receptive Accuracy
Commitment: A Passion for Excellence
Ethics: The Right and Wrong of Communication
Definition of a Group
Groups: More than People Standing at a Bus Stop
Interpersonal Communication and Public Speaking: Ungroups
Questions for Critical Thinkers
Video Case Studies
2 Groups as Systems
Interconnectedness of Parts
Ripple Effect: A Chain Reaction
Synergy: One Plus One Equals a Ton
Negative Synergy: Results Beyond Bad
Adaptability to a Changing Environment
Dynamic Equilibrium: Managing Stability and Change
Dealing with Difficult Group Members: Bad Apple Spoilage
Boundary Control: Regulating Input
Communication Methods of Boundary Control: Erecting
Barriers
Physical Barriers: Protecting Group Space
Psychological Barriers: Member in Name Only
Linguistic Barriers: Having to Speak the Language
Rules: Permission Not Granted
Roles: Staying in Bounds
Networks: Controlling Information and Interaction Flow
Open and Closed Systems: Setting Effective Boundaries
Influence of Size
Group Size and Complexity
Quantitative Complexity: Exponentially Complicated
Complexity and Group Transactions: Size Matters
An Organization: A Group of Groups
Questions for Critical Thinkers
Video Case Studies
3 Group Development
Primary Dimensions of Groups
Task and Social Dimensions: Working and Relating
Building Cohesiveness: Bringing Us Together
Encourage Compatible Membership
Develop Shared Goals
Accomplish Tasks
Develop a Positive History of Cooperation
Promote Acceptance of Group Members
5 Roles in Groups
Influence of Roles
Role Status: Playing by Hierarchical Rules
Role Conflict: Torn between Two Roles
Role Reversal: When Students Become Teachers
Types of Roles
Task Roles: Focusing on Maximum Productivity
Maintenance Roles: Focusing on Cohesiveness
Disruptive Roles: Focusing on Self
Role Emergence
Group Endorsement: Accepting a Bid
Role Specialization: Settling into One’s Primary Role
Role Adaptability
Role Flexibility: Adapting to Context
Role Fixation: Failure to Adapt
Newcomers and System Disturbance
Nature of the Group: The Challenge of Acceptance
Group Socialization: Mutual Adaptation to Change
Questions for Critical Thinkers
Video Case Studies
6 Group Leadership
Definition of Leadership
Leadership and Followership: Let’s Dance
Leader and Manager: Different Types of Influence
Leadership Emergence
How Not to Become a Leader: The Thou Shalt Nots
General Emergence Pattern: Process of Elimination
Additional Factors: Implicit Theories of Leadership
Perspectives on Effective Leadership
Traits Perspective: The Born Leader View
Styles Perspective: One Style Doesn’t Fit All
Situational Perspective: Matching Styles with Circumstances
Distributive Leadership: Sharing Functions
Ethical Leadership: Serving Group Members
Culture and Leadership: Are There Universal Theories?
Communication Competence Perspective: The Overarching
View
Questions for Critical Thinkers
Video Case Studies
Building Teamwork
Developing Team Goals: The Four Cs
Clear Goals: Everyone on the Same Page
Cooperative Goals: Interdependent Challenges
Challenging Goals: Denting the Universe
Commitment to Goals: A Passion to Succeed
Developing a Team Identity: Unifying Members
Symbolic Convergence: Communicating Fantasy Themes
Solidarity Symbols: Unifying Nonverbally
Team Talk: The Language of We
Designating Roles: Room for One Quarterback
Team Empowerment: Enhancing Members’ Capabilities
Definition of Empowerment: Four Dimensions
Hierarchical Organizations: The Enemy of Team Empowerment
Self-Managing Work Teams: The IDEO Model
Impediments to Team Empowerment: No Buy-In
Establishing Individual Accountability: Providing Feedback
Competent Team Leadership
Nurturing Empowerment: A Shared Responsibility
Requiring a Cooperative Environment: Killing Fear and Ego
Questions for Critical Thinkers
Video Case Studies
Information Underload
Mindsets: Critical Thinking Frozen Solid
Confirmation Bias: One-Sided Information Searches
The Problem: Poor Decisions and Solutions
Combating Confirmation Bias: A Plan
False Dichotomies: Either–Or Thinking
Collective Inferential Error: Uncritical Thinking
Prevalence of the Problem: It’s a Group Thing
Sources of Inferential Errors: Distortions and Correlations
Unrepresentativeness: Distorting the Facts
Correlation Inferred as Causation: Covariation
Error Correction: Practicing Critical Thinking
Group Polarization: Extremely Uncritical Thinking
Polarization: From Gambling to Guarded
Why Groups Polarize: Comparison and Persuasion
Combating Group Polarization: Necessary Steps
Groupthink: Critical Thinking in Suspended Animation
Conditions: Excessive Cohesiveness and Concurrence Seeking
Identification of Groupthink: Main Symptoms
Overestimation of Group’s Power and Morality: Arrogance
Closed-Mindedness: Clinging to Assumptions
Pressures toward Uniformity: Presenting a United Front
Preventing Groupthink: Promoting Vigilance
Questions for Critical Thinkers
Video Case Studies
Participation
Cultural Diversity: Is Silence Golden?
Increasing Participation: Constructive Engagement
Conducting Effective Meetings
Group Meetings: The Good, the Bad, and the Ugly
Responsibilities of Chairs and Members: Guiding Discussion
Creative Problem Solving
General Overview: The Creative Process
Creative Techniques: Systematic Procedures
Brainstorming and Nominal Group Techniques: Generating Lots
of Ideas
Framing/Reframing: It’s All in the Wording
10 Power in Groups
The Nature of Power
Forms of Power: Dominance, Prevention, and Empowerment
Communication Indicators of Power
General Indicators: Defining, Following, and Inhibiting
Verbal Indicators: Language Choices
Nonverbal Indicators: Silent Exercise of Power
Power Resources: The Raw Materials of Influence
Information: Good and Plenty
Expertise: Information Plus Know-How
Legitimate Authority: You Will Obey
Rewards and Punishments: Pleasure and Pain
Personal Qualities: A Powerful Persona
Anger Management
Constructive and Destructive Anger: Intensity and Duration
Managing Your Own Anger: Taking Control
Managing the Anger of Others: Communication Jujitsu
Questions for Critical Thinkers
Video Case Studies
The war was over, the looms were astream with silks again, but
not for Patty Jessamine RoBards.
One night when he had fallen asleep from sheer fag, drained like
an emptied reservoir, RoBards was wakened by her seizure upon his
arm. It terrified him from some dream of a lawsuit. He was a moment
or two in realizing that it was Patty who had seized him. The lamp
had gone out, the dawn was stealing in. She was babbling:
“I can’t stand it any more. Not another day! Oh, God, not another
day! Don’t ask me that, dear God!”
He tried to take her out of herself on to his own galled shoulders.
He seized her hands and put his face in front of her glazed eyes and
cried to her to talk to him and let him help her through this one more
Gethsemane.
Her desperate eyes stared past him for a while. Then their blurred
gaze slowly focussed upon him. She nodded in recognition and
talked to him, not to God:
“I’d ask you to give me a knife or a pistol or something to kill
myself with, but I’m afraid. Dr. Chirnside said once that self-murder
was a sin, a cowardly sin, and that hell waited for the craven one.
Hell would be even worse than this, I suppose, and it would never
end—never. Isn’t it funny that God could build hell and keep it
burning from eternity to eternity? Why if you were God, and there
were only me in hell, you’d weep so many tears they would put out
the fires, wouldn’t you? And you’d lift me up in your arms and
comfort my poor scorched body. For you love me. But oh, if only
somebody would love me enough to kill me. No, I don’t mean that.
You would, if I asked you. You’d go to hell for me forever. I know you,
Mist’ RoBards—Davie. You would, wouldn’t you?”
“Yes.”
“I wouldn’t let you, though. No! If hell must be gone through I’d
rather be the one. To be there in hell and think of you in heaven
feeling sorry for me would help a little.
“But if only some of these burglars that kill strange people would
shoot me by accident! If only an earthquake should come or a fire
should break out, so that I could be killed honestly! If only—if only—
oh, I can’t stand another day, Davie! I just can’t. That’s all there is
about it. I can’t.”
Then she forgot her thoughts, her theology, her hopes in the utter
absorption of her soul in her body’s torment. She was very busy with
being crucified.
RoBards suddenly realized that an opportunity was offered him to
cure this unpitied sufferer. A choice that had long been before him
was only now disclosed to his clouded soul. He wondered at his long
delay in recognizing how simple a remedy there was for the disease
called life.
He did not know that his son Keith had risen from his bed, and
stolen from his room to pace the hall outside his mother’s door. He
did not know that Keith had been eavesdropping upon this sacred
communion of theirs.
Keith was a soldier. He had been killing his fellow-Americans in
great numbers for their own sakes and their country’s. He had been
sending his own beloved men into traps of death and had acquired a
godlike repose in the presence of multitudinous agonies.
He, too, when he heard Patty’s appeal for release, wondered why
he had been so dull and so slow, so unmerciful through brutish
stupidity.
He had not hesitated in the field to cry “Charge!” and lead the long
line like a breaker pursuing a fleet rider up a beach, a breaker
crested with bright bayonets. This duty before him was not so easy
to meet. Yet it seemed a more certain duty than his lately finished
task of slaying Southern men.
If he did not kill his mother, his father must. He could save them
both by one brief gesture. Yet he shrank from it, fought within himself
a war of loves and duties. Then he heard his mother’s wailing again
and he set his teeth together fiercely, laid his hand upon the knob,
turned it softly, and softly thrust the door ajar.
CHAPTER L
WHEN he had been confronted with the opportunity to end the life of
Immy’s baby and with it numberless perils, RoBards had hesitated
until the chance was taken from him.
But now he did not even question the high necessity for action.
Whether he were insane from the laceration of his sympathies or
superhumanly wise, his mind was made up the instant the idea came
to him.
As if some exterior power considered and ordained the deed, his
mind was made up for him. He felt it his solemn duty to give Patty
surcease of existence. He wondered only at his long delay in
recognizing the compulsion.
The patriarch Abraham in the Old Testament had heard a voice in
the air bidding him despatch his only son for a burnt offering; he did
not waver, but clave wood and piled it upon his son’s back and lured
him to an altar and drew his knife against him. The curious god who
could take pleasure in a child’s blood was amused at the last
moment to send an angel to order the tortured old man to substitute
a ram caught by his horns in the thicket. And the poor ram was
burned instead. But Abraham had been ready to slash his boy’s
young throat across at the divine whim and to watch him roast.
There was a priestliness in RoBards’ soul, too; but he was not
going to slay his wife to appease any cloudy deity. She was already
a burnt offering alive and he was ordered to sacrifice her flesh to end
its tyranny over her hopeless soul.
He was puzzled only about the means.
His brain ran along an array of weapons; knife, poison, pistol,
throttling fingers. He read the list as if a hand held a scrolled
catalogue before his eyes. He discarded each as it came. It was too
brutal.
He stared at Patty, tossing there alone, and his heart sickened
with love. Then he was more than ever afraid for her. For now she
was in such an extreme of blind woe that she was snatching at her
hair!
She had lost her last interest in beauty. She was tearing at her
hair, crisscrossing it over her face, biting and gnawing at it, sawing it
through her teeth.
He ran to her to rescue that final grace. He took her hands from it
and smoothed it back from her brow. It was soft beyond belief
beneath his palm. It was deep and dense and voluptuously velvety.
He knelt and, holding her hands tight, kissed her lips and her
cheeks and kissed her eyelids, as if he were weighting them finally
with pennies. And he groaned: “Good-by, honey!”
Her eyelids opened under the kisses he had left upon them. She
gasped:
“Good-by? You’re not going to leave me? Don’t! ah, don’t!”
He shook his head and groaned:
“I’m not going to leave you, it’s you—it’s you that are—it’s you that
are leaving me. And may God send somebody to meet and care for
you on the long lonely road, oh, my beloved, my blessed, my baby,
my beautiful!”
She seemed to understand. Whether she thought with fear of the
hell he was damning himself to, or dreaded after all to let go of life,
the one thing certain, however evil, she shook her head in a panic of
terror, and fluttered,
“No, No! No!”
He knew that his deed must be done swiftly. At once, or never. So
he reached above her and took into his hands all the treasure of her
hair where he had spread and smoothed it across her pillow. He
drew it down like a heap of carded silk and swept it across her face,
smothering her with it.
She struggled and writhed, writhed to escape from under it. She
seized his hands and tugged at them, dug her nails into them.
Her breast beat up and down for breath; her heart must have
plunged like a trapped bird. But he gathered the hair more and more
thickly across her mouth. He bent down once and kissed her hot,
panting lips. Her mouth was like a rose in a tangled skein of floss.
Then he closed a double handful of her hair over her face and held it
fast.
It was cruel hard that after so long a life of devotion her last look at
him should be one of horror; her farewell caresses given with her
nails. But love asked this proof.
His chief concern was whether his strength would abide the end.
Her hands fought at his hands more and more feebly. It was easier
to resist their battle than their surrender. When her hands loosened,
that was the hardest time. He imagined the prayers she was
screaming dumbly at him and at God. But his love prevailed over his
humanity, and he watched over her gaunt white bosom as the storm
subsided from tempest to slumber, to sleep.
He held her, drowned in her own hair, long after the ultimate pallor
had snowed her flesh; long, long after her hands had fallen limp and
wan, their empty palms upward like an unpitied beggar’s.
When at last he was sure that she would never groan under
another of this earth’s fardels, he lifted away her wanton tresses, as
if he raised her veil.
The first sight of her soulless face broke him like a thunderbolt.
Tears came gushing from him in shattered rain. He drew her
hands prayer-wise across her bosom, and fell across her body,
loving it, clutching at it. He could not cling, but he sank by the bed
and spilled his limbs along the floor in a brief death.
As if his soul had run after hers to make sure that it got home safe.
CHAPTER LI