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Full Download PDF of Communication: Core Interpersonal Skills For Healthcare Professionals 4th Edition Gjyn O'Toole - Ebook PDF All Chapter
Full Download PDF of Communication: Core Interpersonal Skills For Healthcare Professionals 4th Edition Gjyn O'Toole - Ebook PDF All Chapter
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Communication
4TH EDITION
Cover image
Title page
Copyright
Reviewers
Preface
Acknowledgements
Section 1. The significance of effective interpersonal
communication for the healthcare professional
References
Mutual understanding
Chapter summary
Useful websites
References
Chapter summary
References
4. The specific goals of communication for healthcare professionals: 2
Questioning, comforting and confronting
Chapter summary
References
Chapter summary
References
Section 2. Achieving effective communication by
developing awareness within the healthcare professional
Chapter summary
References
Individual values
Perfectionism as a value
Chapter summary
References
Chapter summary
References
Chapter summary
References
Chapter summary
References
Preparing to listen
Disengagement
Chapter summary
References
Chapter summary
References
Holistic communication
Holistic care
Chapter summary
References
Bullying
Communicating assertively
Chapter summary
References
Introduction
Defining culture
Using an interpreter
Chapter summary
References
Further reading
References
Causes of misunderstandings
Resolving misunderstandings
Chapter summary
References
Honesty
Clarification of expectations
Consent
Confidentiality
Boundaries
Chapter summary
Further reading
Useful websites
References
Electronic records
Telephones
The internet
Chapter summary
References
References
Points to remember
Chapter summary
Useful websites
References
Cyberbullying
Other factors relating to the use of social media
Chapter summary
Useful websites
References
Introduction
Introduction
A child
An adolescent
An adult
References
Useful websites
References
Glossary
Index
Copyright
ISBN: 978-0-7295-4325-5
Notice
Practitioners and researchers must always rely on their own
experience and knowledge in evaluating and using any information,
methods, compounds or experiments described herein. Because of
rapid advances in the medical sciences, in particular, independent
verifi cation of diagnoses and drug dosages should be made. To the
fullest extent of the law, no responsibility is assumed by Elsevier,
authors, editors or contributors for any injury and/or damage to
persons or property as a ma er of products liability, negligence or
otherwise, or from any use or operation of any methods, products,
instructions, or ideas contained in the material herein.
Chapter objectives
A guiding principle
Before defining communication, it is important to establish an
underlying principle to guide communication for healthcare
professionals. Critical self-awareness and self-knowledge (see Chs 6
–8) are necessary requirements for successful adherence to this
principle. This guiding principle simply states:
Do not say or do anything to another person that you would not want
said or done to you.