Vision, Culture and Core Values

(Chapter-2)

1. What does a vision do for an organization?

- A. Provides substance to its existence
- B. Sets boundaries for action
- C. Guides strategic direction
- D. All of the above
- **Answer: D. All of the above**

2. What does the vision of SAIL compare to?

- A. A ship
- B. A lighthouse
- C. A beacon
- D. A goal
- **Answer: C. A beacon**

3. What is the focus of any organization that desires to excel?

- A. Short-term goals
- B. Static vision
- C. Continuous focus on long-term aspects
- D. Competition
- **Answer: C. Continuous focus on long-term aspects**

4. What serves as the context for all endeavour’s according to SAIL?

- A. Technology
- B. Competition
- C. Customers
- D. Strategic objectives
- **Answer: C. Customers**

5. What is the long-term strategic plan of SAIL?

- A. Vision 2030
- B. Mission 2050
- C. Vision 2025
- D. Strategy 2040
- **Answer: A. Vision 2030**

6. What is SAIL's target in terms of hot metal production in Vision 2030?

- A. 25 million tonnes
- B. 50 million tonnes
- C. 100 million tonnes
- D. 75 million tonnes
- **Answer: B. 50 million tonnes**

7. What does SAIL aim to achieve in terms of its position in the steel sector?
- A. Maintain a leadership position in the Indian steel sector
- B. Become the sole leader in the global steel industry
- C. Increase competition in the steel sector
- D. Expand its market share in unrelated industries
- **Answer: A. Maintain a leadership position in the Indian steel sector**

8. What are SAIL's aspirations regarding quality, productivity, profitability, and customer
satisfaction?
- A. To be mediocre in all aspects
- B. To be respected world-class Corporation
- C. To focus solely on profitability
- D. To prioritize quantity over quality
- **Answer: B. To be respected world-class Corporation**
9. What drives the right system and structure in an organization?
- A. Mission
- B. Vision
- C. Culture
- D. Competition
- **Answer: C. Culture**

10. What should each member in an organization exhibit for the work culture to be conducive?
- A. Different values
- B. Unique behaviours
- C. Similar values and norms of behaviour in line with culture and values
- D. No particular values or behaviours required
- **Answer: C. Similar values and norms of behaviour in line with culture and values**

11. 1. What does "culture" generally refer to in an organization?

- A. A specific way of life
- B. Traditional beliefs and practices
- C. Acquired habits of constituent members
- D. All of the above
- **Answer: D. All of the above**

2. How is culture reflected in an organization?

- A. Through observed behavior of employees
- B. Through organizational traditions
- C. Through company values
- D. Through management decisions
- **Answer: A. Through observed behavior of employees**

3. How does organization culture develop?

- A. Overnight
- B. Through sudden changes
- C. Over a period of time
- D. By individual preferences
- **Answer: C. Over a period of time**

4. What is SAIL committed to inculcating among its employees?

- A. A culture of creativity and involvement
- B. A culture of strict rules and regulations
- C. A culture of competition and rivalry
- D. A culture of isolation and detachment
- **Answer: A. A culture of creativity and involvement**

5. What is the primary focus of SAIL's commitment to building relationships?

- A. Employees only
- B. Stakeholders only
- C. Customers only
- D. All stakeholders for mutual benefit
- **Answer: D. All stakeholders for mutual benefit**

6. According to SAIL, who ultimately measures customer satisfaction?

- A. Employees
- B. Shareholders
- C. Management
- D. Customers
- **Answer: D. Customers**

7. Why is it important to review the prevailing culture periodically?

- A. To maintain consistency with business requirements
- B. To discourage employee creativity
- C. To enforce rigid rules
- D. To establish hierarchy
- **Answer: A. To maintain consistency with business requirements**
8. What are the core values adopted by SAIL in 1995?
- A. Creativity, innovation, teamwork
- B. Customer satisfaction, concern for people, profitability, commitment to excellence
- C. Market dominance, profit maximization, expansion, risk-taking
- D. Efficiency, quality, speed, cost reduction
- **Answer: B. Customer satisfaction, concern for people, profitability, commitment to
excellence**

9. According to SAIL, what is the first priority of every employee?

- A. Personal growth
- B. Company profits
- C. Customer satisfaction
- D. Innovation
- **Answer: C. Customer satisfaction**

10. What does SAIL consider its greatest asset?

- A. Technology
- B. Financial resources
- C. The talent of its people
- D. Market share
- **Answer: C. The talent of its people**

11. What is deemed essential for modernization, growth, and market leadership by SAIL?
- A. Consistent and significant profitability
- B. Risk-taking
- C. Expansion into new markets
- D. A large workforce
- **Answer: A. Consistent and significant profitability**

12. What does SAIL commit to harnessing through creativity, continuous improvements, and
teamwork?
- A. Financial resources
- B. Market dominance
- C. The full potential of its resources
- D. Innovation only
- **Answer: C. The full potential of its resources**

13. How should behaviour reflect the core value of customer satisfaction?
- A. By prioritizing customer satisfaction over all other values
- B. By neglecting other core values
- C. By adhering strictly to rules and regulations
- D. By focusing solely on personal goals
- **Answer: A. By prioritizing customer satisfaction over all other values**

14. What should occur if behavioural deviations are observed in an organization?

- A. They should be encouraged
- B. They should be ignored
- C. They should be discouraged
- D. They should be rewarded
- **Answer: C. They should be discouraged**

15. How should costs be managed according to SAIL?

- A. Costs should be increased to maximize profits
- B. Costs should be reduced through continuous innovation
- C. Costs should be ignored
- D. Costs should be increased to improve quality
- **Answer: B. Costs should be reduced through continuous innovation**

16. What should be considered the minimum benchmark according to SAIL?

- A. Current performance levels
- B. Potential
- C. Rated capacity
- D. Past achievements
- **Answer: C. Rated capacity**
17. How should performance be evaluated according to SAIL?
- A. Against the past performance level only
- B. Against the potential only
- C. Against the target only
- D. Against both past performance level and potential
- **Answer: D. Against both past performance level and potential**

18. What is the primary focus of SAIL's commitment to building relationships?

- A. Employees only
- B. Stakeholders only
- C. Customers only
- D. All stakeholders for mutual benefit
- **Answer: D. All stakeholders for mutual benefit**

19. According to SAIL, who ultimately measures customer satisfaction?

- A. Employees
- B. Shareholders
- C. Management
- D. Customers
- **Answer: D. Customers**

20. Why is it important to review the prevailing culture periodically?

- A. To maintain consistency with business requirements
- B. To discourage employee creativity
- C. To enforce rigid rules
- D. To establish hierarchy
- **Answer: A. To maintain consistency with business requirements**

21. 21. What is the primary purpose of organizational culture?

- A. To enforce strict rules and regulations
- B. To stifle employee creativity
- C. To guide behaviour and practices
- D. To maximize individual goals
- **Answer: C. To guide behaviour and practices**

22. How does SAIL aim to tap into the creative potential of its employees?
- A. By enforcing rigid guidelines
- B. By fostering a culture of creativity and involvement
- C. By discouraging innovation
- D. By prioritizing profits over creativity
- **Answer: B. By fostering a culture of creativity and involvement**

23. What does SAIL prioritize in its commitment to building relationships?

- A. Maximizing shareholder returns
- B. Employees' personal growth
- C. Mutual benefit for all stakeholders
- D. Expanding into new markets
- **Answer: C. Mutual benefit for all stakeholders**

24. Who ultimately evaluates customer satisfaction according to SAIL?

- A. Employees
- B. Shareholders
- C. Management
- D. Customers
- **Answer: D. Customers**

25. How does SAIL suggest maintaining congruence between existing culture and business
requirements?
- A. By enforcing strict regulations
- B. By discouraging creativity
- C. Through periodic reviews of culture
- D. By ignoring business environment changes
- **Answer: C. Through periodic reviews of culture**
26. Which of the following is NOT one of SAIL's core values?
- A. Customer Satisfaction
- B. Concern for Profit
- C. Consistent Profitability
- D. Commitment to Excellence
- **Answer: B. Concern for Profit**

27. What does SAIL prioritize as the first value among its core values?
- A. Customer Satisfaction
- B. Consistent Profitability
- C. Commitment to Excellence
- D. Concern for People
- **Answer: A. Customer Satisfaction**

28. What is considered the greatest asset by SAIL?

- A. Financial resources
- B. Technological advancements
- C. Talent of its people
- D. Market share
- **Answer: C. Talent of its people**

29. According to SAIL, what is essential for growth and market leadership?
- A. Consistent and significant profitability
- B. Risk aversion
- C. Rapid expansion
- D. Employee turnover
- **Answer: A. Consistent and significant profitability**

30. How does SAIL aim to achieve excellence?

- A. By ignoring employee contributions
- B. Through continuous improvements and teamwork
- C. By focusing solely on profits
- D. By disregarding customer feedback
- **Answer: B. Through continuous improvements and teamwork**